User's Guide HP DeskJet 1220C Professional Series Acknowledgements HP ColorSmart II, HP PhotoREt III, and HP ZoomSmart Scaling Technology are trademarks of Hewlett-Packard Company. Microsoft is a U.S. registered trademark of Microsoft Corporation. Windows is a trademark of Microsoft Corporation. Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. 1/2000 contents contents welcome Using this Guide For More Information System Requirements getting started Understanding the Printer Parts and Functions Setting Up Installing from the Starter CD (Recommended) Installation for Windows 95, Windows 98, and Windows NT 4.0 Installation for Windows 3.1 Print a Test Page other connections Connections Using the USB Port (Windows 98) Using Your Printer on a Network Connecting to an External Print Server win Printing Features Save Your Settings Enlarging or Reducing a Document Handout Tiling Booklet Manual Duplex (Two-Sided Printing) Mirror Image Banner Watermark Imaging Options Preferences Printing from DOS Software Programs HP DeskJet Control Panel for DOS Installing the HP DeskJet Control Panel for DOS Using the HP DeskJet Control Panel for DOS DOS Printer Driver mac Setting Up Your Printer on a Macintosh Computer Printing Features printing on various paper media Alternative Top Media Feed 1 1 1 2 3 3 4 8 8 8 9 9 9 10 11 12 12 12 12 12 13 13 13 14 14 14 15 15 15 15 16 16 16 17 17 17 18 18 i English contents i Manual Feed 18 19 19 19 20 21 21 21 22 22 22 23 23 24 24 25 25 25 26 26 27 27 27 27 27 28 29 29 33 33 33 33 33 33 33 33 34 34 34 34 34 34 34 English maintenance tips Maintaining the Printer Selecting and Loading Paper Using and Caring for Print Cartridges troubleshooting Power Cannot Be Turned On Nothing Is Printed A Blank Page is Ejected Placement of the Text or Graphics is Wrong Something on the Page is Missing or Incorrect Printer Takes a Long Time to Print a Job Paper is Jammed in the Printer Tips for Avoiding Paper Jams Uninstalling the Printer Software USB Installation Failed or Nothing Prints Through USB (Windows 98) Printer Does Not Print After Switching Ports Aligning the Print Cartridges Cleaning the Print Cartridges Mac Troubleshooting Printing a Sample Page Printing a Diagnostic Page Customer Support Toolbox Web HP Telephone Support specifications Printer Specifications Ordering Information HP Supplies Print Cartridge Parallel Cable USB Cable Network Interface HP Bright White InkJet Paper HP Premium InkJet Paper HP Premium Heavyweight InkJet Paper HP Premium Photo Paper HP Premium Plus Photo Paper HP Professional Brochure and Flyer Paper HP Premium Transparency Film HP Banner Paper HP Iron-on T-shirt Transfers ii HP Greeting Card Paper HP Felt-Textured Greeting Cards, Ivory/Half-fold HP Glossy Greeting Card Paper HP Restickables Regulatory Notice Power Cord Statement LEDs Classification Energy Consumption Safety Information FCC Regulations Hewlett-Packard Limited Warranty Statement Extent of limited warranty Limitations of Warranty Limitations of Liability Local Law appendix Language Abbreviations index 34 35 35 35 35 35 35 35 36 36 36 37 38 38 38 39 39 40 iii English English iv welcome welcome Your HP DeskJet 1220C series printer can print vibrant colors on paper up to 13" x 50". It connects directly to IBM and IBM-compatible computers through a parallel port or a Universal Serial Bus (USB) port. It connects to Macintosh computers through a USB port. The printer can also be shared on a network. Using this Guide This guide includes the following sections: · Getting Started--Shows how to set up your printer. · Other Connections--Explains how to connect using a USB cable, how to connect to a network, and how to connect to an external print server. · Win --Describes the printing and imaging features for computers running Windows. · Mac --Describes the printing and imaging features for Macintosh computers and how to connect to Macintosh computers. · Printing on Various Paper Media--Lists the media that you can use in your HP DeskJet 1220C series printer. · Maintenance Tips--Lists ways to keep your printer in good condition. · Troubleshooting--Helps you solve printer problems and explains how to contact Customer Support. · Specifications--Lists information such as print cartridge part numbers, supported media, tray capacity, and system requirements. For More Information Toolbox Contains "how-to" and troubleshooting instructions, and allows access to printer maintenance functions and HP information. Under Windows, an icon appears on the desktop after you install the software. In Macintosh, a desktop printer icon appears on the desktop. Includes printer software, additional software templates, a quick tour of your printer, a utility that lets you copy the printer software to a floppy disk, an electronic copy of this User's Guide, and ordering information. Starter CD 1 English Web Site http://www.hp.com/go/dj1220 links to the HP web site for latest printer software, product, operating system, and support information. English Note: If the suggestions in these resources do not help you solve your printing problems, see page 27 for a list of resources available to you for the support and maintenance of your printer. You can also go to http://www.hp.com/cposupport for online technical support, which includes searchable technical notes databases. Or, ask for assistance from the HP Customer Care Center. System Requirements Check that your computer meets the following requirements: Windows 95/98 Pentium 60MHz processor, 16MB RAM, at least 50MB of free hard disk space. Windows 3.1x 486DX processor, 66MHz, 8MB RAM, at least 50MB of free hard disk space. Pentium 60MHz processor, 24MB RAM, at Windows NT 4.0 least 50MB of free hard disk space. Macintosh Systems MAC: OS 8.1 and later, USB-connect Macintosh only; OS 7.6.1 and later, Network Macintosh only. DOS DOS 3.3 or later, 486DX processor, 66MHz, 4MB RAM. Note: Graphics intensive documents may require more than 50MB of free hard disk space. 2 getting started getting started 3 4 5 6 7 8 11 12 13 14 15 16 1 2 9 10 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Output tray­Collects the printed pages. Paper guides­Guides the paper into the printer. Access cover­Gives access to the print cartridges and jammed paper. Bypass stopper­Lifts for inserting paper into the alternative top media feed. Cartridge LED­Blinks when the access cover is open or a cartridge error occurs. Cancel button­Cancels the current print job. Resume button­Blinks while waiting for a printed page to dry. Press it if you do not want to wait. Power button­Turns the power off and on. Postcard guide­Extends to guide short media into the printer. Main paper tray­Holds the standard paper. USB port­Jack for the Universal Serial Bus cable. Parallel port­Jack for the parallel cable. Rear media feed­Feeds thicker paper that requires a straight paper path. Removable panel knob­Turns counterclockwise for removing the rear panel, or clockwise to lock it. Removable panel­Alternate access to jammed paper. Power input­Connector for the power cable. 3 English Understanding the Printer Parts and Functions Setting Up English 1 2 1 2 4 3 English 4 4" (102 mm) 6" (152 mm) 13" (330 mm) 19" (482 mm) 5 English 6 5 6 HP C2950A / HP C2951A. USB USB 9 7 English 7 English Installing from the Starter CD (Recommended) Note: For USB connections, skip to page 9. Note: The Starter CD includes a utility that can copy the software to 3.5" highdensity diskettes or to a server. Installation for Windows 95, Windows 98, and Windows NT 4.0 Note for Windows 95 and Windows 98 users: If you see the message New Hardware Found at any time while installing the printer software, select Do not install a driver (Windows will not prompt you again) and click OK. If you see the Update Device Driver Wizard dialog box, click Next until you have a Finish option, and then click Finish. Note for Windows NT 4.0 users: You must have administrator privileges to install a printer in Windows NT 4.0. 1. Start Microsoft Windows and make sure no other Windows applications are running. 2. Insert the Starter CD into your CD-ROM drive. The installation program runs automatically. If the installation program does not run automatically, click Start, select Run, and at the command line box, type the letter of your computer's CD-ROM drive followed by :\SETUP (for example, type D:\SETUP). 3. Click Install Printer Driver from the CD menu. Follow the instructions that appear on the screen to complete the printer driver installation. Installation for Windows 3.1 1. Start Microsoft Windows and make sure no other Windows applications are running. 2. Insert the CD into the CD-ROM drive. 8 connections 3. In the Program Manager window, click File and then select Run. 4. At the command line box, type the letter of your CD-ROM drive followed by \WIN31\PCL3\\SETUP.EXE, where is a 3-character code (see the appendix on page 39 for a list of the 3-character language codes). For example, type D:\WIN31\PCL3\ENU\SETUP.EXE, where ENU is the code for English. 5. Follow the instructions that appear on the screen to complete the driver installation. 8 Print a Test Page 1. 2. 3. Open the Printers folder in the Control Panel. Right click the printer icon and select Properties from the pop-up menu. Select Print Test Page. If the test page does not print, see page 21. other connections Connections Using the USB Port (Windows 98) The latest personal computers have USB ports that can be directly connected to the printer's USB port. After connecting the USB cable, the New Hardware Found Wizard should appear. If it does not, your computer is probably not configured to use USB. Use a parallel cable instead to connect the printer to your computer. Note: The following procedure assumes that you have completed steps 1 through 5 in the Setting Up section that starts on page 4. 1. Insert the HP Printer Starter CD into your CD-ROM drive. Do not click the printer installation icon. Proceed to step 2. 9 English 2. Turn off the printer and connect the USB cable (purchased separately; part number C6518A). 3. Turn on the printer. If the computer is properly configured to use USB, Windows will detect the printer. 4. The Add New Hardware Wizard dialog box appears. a. Click Next until you are asked to specify a location for the software. b. Click Browse, double-click on the CD icon (typically the D: drive), click on the Windows\Win98usb directory, and then click OK. c. Click Next to the see the subsequent dialog boxes, and click Finish. d. Click Back if Windows was unable to locate a driver and repeat steps 4a to 4c. If the Add New Hardware Wizard screen disappears before completing the installation, detach and reattach the USB cable, and repeat step 4. 5. Install the printer software. Click Next, and follow the instructions that appear on the screen to complete the installation. Note: Do not connect a USB and a parallel cable to printer at the same time. To verify the installation: 1. Make sure the USB cable is properly connected and the printer is on. 2. Open the printer's properties from the printer control panel. 3. In the Details tab, check that the printer is set to the USB port. 4. In the General tab, click Print Test Page. If the test page does not print, see Troubleshooting on page 21. Using Your Printer on a Network Your printer can be shared in a network environment by connecting it directly to a network via an optional HP JetDirect external print server. For information about installation and setup of HP JetDirect print servers, refer to your HP JetDirect Hardware and Software Installation Guides. Note: Although alternate installation methods are described below, the Starter CD is all you need to guide you through a shared printer installation. Installing a network printer with the Add Printer command: 1. Click Start, select Settings, and then select Printers. 10 2. Double-click Add Printer. 3. In Windows 95/98, select Network Printer. In Windows NT 4.0, select Network Printer Server, when prompted. 4. Type in the network path or queue name of the shared printer. Click the Have Disk... option when prompted to select the printer model. 5. Click Browse... and locate the HP1220C.INF file. This file contains the printer name for you to select. The file is located on ...