User's Guide HP DeskJet 350 Series Acknowledgements Apple®, Mac®, and Macintosh® are registered trademarks of Apple Computer, Inc. Microsoft®, MS-DOS®, Windows®, and Windows NT® are registered trademarks of the Microsoft Corporation Panasonic® is a registered trademark of Matsushita Electric Industrial Co., Ltd. Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. No part of this document may be photocopied, reproduced, or translated to another language without prior written consent of Hewlett-Packard Company. contents Contents Contents Welcome Items in the Box Printer Buttons and Lights Travel Tips Getting Started Connecting the Printer to Your Computer Connecting to Power Source Loading Paper Installing Print Cartridges Print Cartridges Handling Print Cartridges Storing Print Cartridges Loading Paper Feeding Paper Manually Installing the Portable Sheet Feeder Using the Portable Sheet Feeder Removing the Portable Sheet Feeder Supported Paper Types Transparencies and Glossy Paper Heavy Stock and Other Special Paper Paper Types Not Supported Installing the Printer Software System Requirements Installing on Microsoft Windows Systems Installing on MS-DOS Installing on Macintosh Systems Using the Battery Pack Installing the Battery Pack Removing the Battery Pack Charging the Battery Pack Troubleshooting How to find answers Paper Jam Printer Is Not Responding Paper Feed Problems Paper Skew Problem Blank Page Printed Printer Lights Blink Supplies and Accessories Print Cartridges i 1 1 2 2 3 3 3 4 5 6 6 6 7 7 7 8 9 10 10 10 10 11 11 11 12 13 13 13 14 14 15 15 15 15 17 17 17 17 21 21 i Cables Accessories HP Premium InkJet Paper HP Premium Transparency Film HP Greeting Card Paper HP Professional Brochure and Flyer Paper HP Restickables Specifications Minimum Margins Customer Support Toolbox Internet HP Telephone Support Regulatory Notices Safety Information FCC Regulations Power Cord Statement LEDs Classification Energy Consumption HP Limited Warranty Statement Index DECLARATION OF CONFORMITY 21 21 21 21 22 22 22 23 25 26 26 26 26 28 28 28 28 29 29 30 32 36 ii welcome Welcome The HP DeskJet 350 series printer is a high-quality inkjet printer, giving you up to 600 by 600 dots per inch (dpi) text and graphics printing on a variety of paper types and transparencies. For added convenience, the printer comes with a portable sheet feeder that can hold up to 30 sheets of paper. You can use the HP DeskJet 350 series printer with a PC running Microsoft Windows, or an Apple Macintosh computer if you use the appropriate cable. To get that best performance from your printer and the latest printer information, refer to: · HP website at http:\\www.hp.com\go\dj350 · this User's Guide · the on-screen help Items in the Box Portable sheet feeder HP DeskJet 350 series printer HP Customer Care Guide and Setup Roadmap Starter CD Power adapter Print cartridges and storage container CBi IR Adapter and Ni-MH battery 1 Printer Buttons and Lights Battery Charging light Indicates that whether or not the battery is being charged. Power light Indicates whether the power is on or off. Change Cartridge button Press to move the print cartridge cradle to the loading position or to return it to the "home" position. Paper Feed button Press and hold to eject paper. Power button Press to turn the printer on or off. travel Travel Tips · · · · · · If you are traveling to another country, take the necessary plug adapter with you. The power adapter can be used with AC power sources of 100 to 240 volts, 50 or 60 Hz. Use only the power adapter that is supplied with the printer. Do not use any other voltage transformer or converter. Turn off the printer using the Power button. This ensures that the print cartridge is returned to the home position and locked in place. Remove the battery pack if you will not be using the printer for more than a month. Disconnect the printer cable and power adapter and close the portable sheet feeder. 2 getting started Getting Started Connecting the Printer to Your Computer You can use the HP DeskJet 350 series printer with a PC or a Macintosh computer. You need to make sure, however, that you have the correct printer cable for your computer. Note: The printer cable is not included in the box with the printer. Follow the steps below to connect the printer to your computer: 1. PC Mac C3061A USB: C3399A Connecting to Power Source 1. 3 Loading Paper 1. 2. 3. 4. 5. 6. 4 Installing Print Cartridges 1. 2. 3. 4. 5. 6. 7. 5 print cartridges Print Cartridges 35 Handling Print Cartridges · · · · · Keep the print cartridge in its sealed package until you are ready to use it. Store the print cartridge at room temperature. Once you have removed the print cartridge from its sealed package, leave it in the print cartridge cradle inside the printer. Do not leave the print cartridge in the open. Store the black or color print cartridge in the storage container when it is not in the printer. After the factory packing tape has been removed from the print cartridge, do not attempt to replace the packing tape. Reapplying the tape can cause the colors to mix, producing incorrect colors when printing. Note: If you can lift the cartridge out without pressing the clip, the cartridge was not inserted properly and can dry out. Storing Print Cartridges 6 loading paper Loading Paper Feeding Paper Manually 1. 2. Installing the Portable Sheet Feeder 1. 2. 3. 7 Using the Portable Sheet Feeder 1. 2. 3. 4. 5. 8 Notes on loading paper · Load paper with the side to be printed face up. · Use only one type of paper at a time. · The number of sheets that you should load depends on the weight of the paper: Paper Weight Number of Sheets 24 lb (90 g/m2) 20 lb (75 g/m2) 16 lb (60 g/m2) 20 25 30 Removing the Portable Sheet Feeder 1. 2. 9 paper types 10 Supported Paper Types You can print on transparencies, glossy paper, labels, heavy stock and other special media in the same way that you print on ordinary paper with the HP DeskJet 350 series printer. Transparencies and Glossy Paper · · · · · · · · Load transparencies with the rough side up and the paper strip edge first. Do not load more than 10 transparencies into the sheet feeder. Use only HP Premium transparencies and glossy paper. Keep in mind that with transparencies and glossy paper, the ink needs more time to dry. While a sheet is drying, the Paper Feed light remains lit. Your printer software automatically determines the extra time needed for drying. A second sheet will not be printed if this sheet would exit the printer on top of a wet one. Alternatively, you can turn off the automatic delay and remove the wet sheet by hand. Place wet sheets in a drying area, out of direct sunlight. Heavy Stock and Other Special Paper If you are having difficulty printing on heavy stock, you can remove the portable sheet feeder and manually feed the sheet. Paper Types Not Supported Do not use the following paper types: · Paper with a weight greater than 24 lb (90g/m2) · Paper with a weight less than 16 lb (60g/m2) · Paper with cutouts or perforations · Paper that is torn, wrinkled, or has curled edges, or that is heavily textured or embossed · Envelopes · Transparencies other than HP Premium transparencies · Multiple part forms installing Installing the Printer Software The HP DeskJet 350 series printer can be used with Microsoft Windows, MS-DOS, and Apple Macintosh software applications. System Requirements Before you use the printer, make sure that you have the minimum system requirements: Minimum Windows 3.1x Windows 95 or Windows 98 Windows NT 4.0 Windows 2000 Mac OS 8.1 or above MS-DOS 3.3 or above Recommended 486, 66 MHz, 8 MB RAM Pentium® 60 MHz, 16 MB RAM Pentium® 60 MHz, 24 MB RAM Pentium® 60 MHz, 32 MB RAM Using optional USB to parallel cable connect only 486, 66 MHz, 4 MB RAM Windows 95 or Windows 98 Pentium® 300, 32 MB RAM Windows NT 4.0 or Pentium® 300, 64 MB RAM Windows 2000 Power Mac G3 OS 8.6, 350 MHz, 64 MB RAM iMac OS 8.6, 333 MHz, 32 MB RAM Note: Graphics intensive documents may require more than 50MB of free hard disk space. Installing on Microsoft Windows Systems Note: For Windows 95 or Windows 98, if you see the message "New Hardware Found" at any time when installing the printer software select Do not install a driver and click OK. If you see the Update Device Driver Wizard dialog box, click Next until you have a Finish option, and then click Finish. Note: For Windows NT 4.0, you must have administrator privileges to install a printer. For Windows 95, Windows 98, Windows NT 4.0, and Windows 2000 1. Start Windows and make sure that no Windows applications are running. 2. Insert the CD into the CD-ROM drive. The installation program runs automatically. If the installation program does not run automatically, click Start, and then click Run. In the command line box, type the letter of the CD-ROM drive followed by :\Setup (for example, type D:\Setup). 3. Click Install Printer Driver from the CD menu. Follow the instructions that appear on the screen to complete the printer software installation. For Windows 3.1x 1. Start Windows, and make sure no other applications are running. 2. Insert the CD into the CD-ROM drive. 11 3. In the Program Manager window, click Run from the File menu. 4. At the command line box, type the letter of the CD-ROM drive followed by \WIN31\PCL3\\SETUP.EXE. Substitute the appropriate threecharacter language code (found in the table below) for . Language Danish Dutch English Finnish French German Abbreviation DAN DUT ENU FIN FRE GER Language Italian Norwegian Polish Portuguese Spanish Swedish Abbreviation ITA NOR POL POR SPA SWE 5. Follow the instructions that appear on the screen to complete the printer software installation. Installing on MS-DOS The printer comes with a configuration utility called DJPMenu that allows you to define or change the settings on the HP DeskJet 350 series printer if your MS-DOS applications do not allow you to do so. Note: You do not need to install the DJPMenu software if you are printing from your Microsoft Windows 3.1x applications. Use the following procedure to install and run the printer configuration utility: 1. Make sure that the printer is connected directly to the parallel port of your computer. (The DJPMenu software requires this.) 2. Insert the installation floppy disk into drive A. 3. At the MS-DOS prompt (A:\>) type INSTALL, and press ENTER. 4. Follow the instructions that appear on the screen to complete the printer software installation. 5. To run the DJPMenu software, type C:\DESKJET\DJPMENU at the MS-DOS prompt. Note: For more up-to-date information on the DJPMenu software, please refer to the Readme.txt file, which you have just installed. 12 Installing on Macintosh Systems If the Mac USB Kit (C3399A) has not been packaged with your printer, you will need to purchase it from your dealer. Installing the Printer Software 1. Quit any open applications and turn off any virus protection applications. 2. Insert the Install disk into the disk drive and double-click its icon to open it. Follow the instructions on the screen to complete the installation. 3. Select Chooser from the Apple menu. 4. Click the printer's icon from the left side of the Chooser window. Then, click Hp DJ350 from the right side of the Chooser window. 5. Close the Chooser. battery pack Using the Battery Pack Installing the Battery Pack Note: Use ONLY the Ni-MH battery pack which comes standard with the CBi model or the HP DeskJet 350 series rechargeable battery pack (C3394A) which is available for purchase as an accessory. 1. 2. 3. 4. 13 Removing the Battery Pack 1. 2. Charging the Battery Pack Note: Use ONLY the Ni-MH battery pack which comes standard with the CBi model or the specific HP DeskJet 350 series rechargeable battery pack (C3394A) which is available for purchase as an accessory. 1. 2. Note: The Ni-MH battery does not build a memory and hence, you can recharge this battery anytime. It takes up to 1 hour and 15 minutes to fully charge the battery. 14 troubleshooting Troubleshooting How to find answers Use this section to find solutions to problems you might be experiencing with your printer. If this happens ... Read this section ... Power light is on but nothing prints. Printer lights are blinking. Paper will not load or eject properly. Printout is skewed or slanted. Paper Jam or Printer Is Not Responding Printer Lights Blink Paper ...