quick help hp deskjet 948c/940c/920c series table of contents learning about your printer . . . . . . . . . . . . . . . . . . . . . . 1 introducing your hp deskjet printer finding information . . . . . . . . . . . notices and acknowledgments . . . terms and conventions . . . . . . . . . learning about printer features. . . . using paper trays. . . . . . . . . . . . . using the taskagent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 .3 .4 .5 .7 10 14 printing on paper and other media . . . . . . . . . . . . . . . . 17 printing with your hp deskjet printer . . . . . . . . . . . . plain paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . business cards, index cards, and other small media photographs . . . . . . . . . . . . . . . . . . . . . . . . . . . greeting cards . . . . . . . . . . . . . . . . . . . . . . . . . . posters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . banners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iron-on transfers . . . . . . . . . . . . . . . . . . . . . . . . . manual two-sided printing . . . . . . . . . . . . . . . . . . custom paper sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 20 24 29 31 33 36 39 42 44 47 49 53 product maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . 55 print cartridge status light . . . . . . . . . . replacing print cartridges . . . . . . . . . . aligning print cartridges . . . . . . . . . . automatically cleaning print cartridges . manually cleaning print cartridges . . . cleaning the printer . . . . . . . . . . . . . . refilling print cartridges. . . . . . . . . . . . maintaining print cartridges . . . . . . . . print cartridge part numbers . . . . . . . . the hp deskjet toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 59 62 63 64 67 68 69 70 71 solve a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 printer lights are flashing printer is not printing . . . printer is too slow . . . . . problems with printouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 77 81 84 product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . 89 product specifications for hp deskjet 948c series printers product specifications for hp deskjet 940c series printers product specifications for hp deskjet 920c series printers minimum printing margins . . . . . . . . . . . . . . . . . . . . . system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90 . 95 100 105 107 index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 learning about your printer · introducing your hp deskjet printer · finding information · notices and acknowledgments · terms and conventions · learning about printer features · using paper trays · using the taskagent 1 introducing your hp deskjet printer Congratulations! You have purchased an HP Deskjet printer that is equipped with several exciting features: · Excellent photo quality through HP's PhotoREt III, ColorSmart III printing technology · High resolution printing with 2400 x 1200 dpi color photo mode and 600 x 600 dpi black text mode · Print speeds up to 12 pages per minute for black text and up to 10 pages per minute for text and color graphics (Print speeds vary with printer models) HP Deskjet printers are designed to help you get the best results for your printing needs. Read about these and other features in the following sections. 2 finding information quick help offers instructions for using your HP deskjet printer. More help is available in other documents included with the printer. The following list explains where you can find specific types of information. The quick start setup poster explains how to set up your printer and install printer software. The quick reference guide provides warranty information and explains how to troubleshoot installation problems. This quick help guide tells you about printer features, maintenance, and specifications and explains how to print documents and solve problems that may occur as you print. The hp deskjet release notes explain hardware and software compatibility with your printer. Read the Release Notes by clicking Start > Programs > hp deskjet series > release notes. What's This? help explains onscreen options in the printer software. Open What's This? help by putting the cursor on an option and clicking the right mouse button. Click What's This? to view more information about the selected option. 3 notices and acknowledgments hewlett-packard company notices The information contained in this document is subject to change without notice. Hewlett-Packard (HP) makes no warranty of any kind with regard to this material including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. acknowledgments Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Copyright 2001 Hewlett-Packard Company 4 terms and conventions The following terms and word conventions are used in quick help. terms HP Deskjet printers may be referred to as HP Deskjet or HP printers. symbols The > symbol guides you through a series of software steps. For example: Click Start > Programs > hp deskjet series > hp deskjet series Toolbox to open the HP Deskjet Toolbox. cautions and warnings A Caution indicates possible damage to the HP Deskjet printer or to other equipment. For example: Caution! Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. A Warning indicates possible harm to yourself or to others. For example: Warning! Keep print cartridges out of the reach of children. 5 icons A Note icon indicates that additional information is provided. For example: For best results use HP products. A Mouse icon indicates that additional information is available through the What's This? help feature. To find more information about options on each tab screen, point to an option and click the right mouse button to display the What's This? dialog box. Click What's This? to view more information about the selected option. 6 learning about printer features buttons and lights The HP Deskjet printer buttons let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of the printer. 1. Cancel button 2. Print Cartridge Status light and symbol 3. Resume light and button 4. Power button and light cancel button Pressing this button cancels the current print job. 7 print cartridge status symbol and light The light above the Print Cartridge Status symbol flashes when a print cartridge is low on ink or incorrectly installed. See also: print cartridge status light resume button and light The light above the Resume button flashes when an action is required such as loading paper or clearing a paper jam. When the problem is fixed, press the Resume button to continue printing. power button and light The Power button turns the printer on and off. It takes approximately five seconds for the printer to turn on after you press the Power button. The green light above the Power button flashes when printing is in progress. Caution! Always use the Power button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wallmounted switch to turn the printer on and off may cause premature printer failure. paper trays The printer has an In tray and an Out tray. Paper or other media is placed in the In tray for printing. Printed pages are deposited in the Out tray. The printer may have a Fold-Up tray that contains the In and Out trays. See also: in tray out tray fold-up tray 8 two-sided printing The printer has a Manual Two-Sided Printing feature so that you can print both sides of a page. An optional Two-Sided Printing Accessory can be purchased for automatic two-sided printing with 948c and 940c series printers. See also: manual two-sided printing 9 using paper trays In tray The In tray holds paper or other media to be printed. 1. Out tray 2. In tray pushed in Pull out the In tray to load paper and other media. Keep the In tray pulled out when you print on legal paper. 1. In tray pulled out 10 You can print different sizes of media by sliding the paper guides in and out. 1. paper width guide 2. In tray pulled out 3. paper length guide out tray The position of the Out tray can be changed for different printing needs. Out tray up ­ Place the tray in the up position for easy loading of paper into the In tray. The Out tray must remain in the up position to print banners. 1. Out tray up 11 Out tray down ­ Leave the tray in the down position for most types of printing and single envelope printing. Out tray extension ­ (Not available in all printer models.) Pull the Out tray extension out when printing a large number of pages. Also extend the tray when you are printing in draft mode to prevent the paper from falling out of the tray. When the print job finishes, push the tray extension back into its storage slot. Do not use the Out tray extension with legal-sized paper. It may cause a paper jam. 1. single envelope slot 2. Out tray down 3. Out tray extension See also: printing on paper and other media 12 fold-up tray Your printer may have a Fold-Up tray that contains the In and Out trays. The Fold-Up tray must always be lowered to print or to access the print cartridges. 1. Fold-Up tray up 2. Fold-Up tray down 13 using the taskagent The TaskAgent allows you to determine the status of the print cartridges and to change settings such as default print quality. It is located on the Windows taskbar. 1. TaskAgent changing print quality You can quickly change the resolution of printed output using the TaskAgent. 1. Click the TaskAgent icon on the Windows taskbar. The Default Print Settings dialog box appears. It allows you to change the default print quality and to turn on automatic two-sided printing if you have purchased the optional HP Two-Sided Printing Accessory. (This accessory is not available for all printer models.) 14 2. Select from the following options: · Print Quality: Draft, Normal, or Best · Automatic Two-Sided Printing: If appropriate 3. Click outside the Default Print Settings box. A dialog box appears stating that the new setting will be used every time you print. (If you don't want to see this dialog box again, select Don't show me this message again.) 4. Click OK to change the default print setting. opening the printer properties dialog box You can also use the TaskAgent to access the printer properties dialog box. In this box, you can select properties such as paper size and type, page orientation, and color brightness. Double-clicking the TaskAgent opens the printer properties box. using the taskagent shortcut menu Right-clicking the TaskAgent opens a menu of shortcuts that includes the names of all installed HP Deskjet printers. You can perform the following actions from this menu: · Change the printer by selecting the printer name. A c ...