HP DeskJet 930C Series Printer User's Guide for Macintosh English HP Customer Care Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with HP Customer Care--award-winning service and support that includes: HP Customer Care Online Click your way to a quick solution! HP Customer Care Online is a great place to start for answers to questions about your HP DeskJet printer-- 24 hours a day, seven days a week. If you have a modem connected to your computer and subscribe to an online service, or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites: English: French: German: Japanese: Portuguese: Spanish: http://www.hp.com/support/home_products http://www.hp.com/cposupport/fr/ http://www.hp.com/cposupport/de/ http://www.jpn.hp.com/CPO_TC/eschome.htm http://www.hp.com/cposupport/pt/ http://www.hp.com/cposupport/es/ From HP Customer Care Online you can link to HP Customer Care User Forums and HP Customer Care Email. HP Customer Care by Phone Call us direct and connect with a service technician who specializes in your product and who can typically answer your questions in one phone call. (See page 47 in this User's Guide for phone numbers.) Acknowledgments Apple, the Apple logo, AppleTalk, ColorSync, the ColorSync logo, Mac, Macintosh, MacOS, PowerBook, Power Macintosh, and QuickDraw are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Notice The information contained in this document is subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Edition 1, December 1999 © Copyright Hewlett-Packard Company and Apple Computer, Inc. 1999 Portions © Copyright 1989-1999 Palomar Software, Inc. HP DeskJet 930C Series printers include printer driver technology licensed from Palomar Software, Inc., www.palomar.com. Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Paper Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Printer Maintenance Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 1 Printing Basics Chapter 2 Using Your Printer Software Choosing Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Other Ways to Select a Default Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Desktop Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Checking Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Page Setup - Controlling Page Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Print Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . . 13 HP DeskJet Utility Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Chapter 3 Using and Caring for Your Print Cartridges Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Replacing Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Cleaning Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Damage Resulting from Refilling the Print Cartridges . . . . . . . . . . . . . . . . . .35 Chapter 4 Getting Help When Things Go Wrong Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Chapter 5 Supplies and Accessories Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Printer Quick Start Posters and User's Guide for Macintosh . . . . . . . . . . . . 50 Paper and Other Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 i Appendix A Setup Instructions Using a USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Appendix B Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Appendix C Legal Information Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 ii Introduction Thank You For Buying an HP DeskJet Printer! Here's what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See page 47 for phone numbers.) Printer Printer software and electronic User's Guide Black print cartridge Power cord Quick Start Poster Color print cartridge iii Special Features of Your HP DeskJet Printer Your new HP DeskJet printer is equipped with these special features: Stunning photo quality through HP's Color Layering Technology Laser-quality black text Excellent print quality on plain paper Uncompromising performance with print speeds of up to 9 pages per minute for black text and 7.5 pages per minute for text with color graphics · Sleek design with space-saving Fold-Up paper tray · · · · Finding More Information This User's Guide shows you how to operate your printer. For more information: · Use the Quick Start Poster for installation. · Turn on balloon help in the Help menu. Move your cursor over any print setting to view an explanation. · Visit the HP web site at http://www.hp.com/support/home_products for the latest product information, troubleshooting, and printer software updates. iv 1 Printing Basics Buttons and Lights The HP DeskJet printer buttons (shown below) let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from left to right are: Cancel Button ­ Press this button to cancel the current print job. Print Cartridge Status Light ­ When lit, the light above this symbol indicates that you need to check the status of your print cartridges. See "Print Cartridge Status" on page 27 for more information. Resume Button and Light ­ When this light flashes an action is needed such as load paper or clear a paper jam. To continue printing, press the Resume Button . See "What do the flashing lights mean?" on page 41. Power Button and Light ­ Use the Power Button to turn the printer on and off. When the green light above the Power Button flashes, printing is in progress. Warning Always use the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause premature printer failure. 1 1 Printing Basics Paper Trays Fold-Up Tray The Fold-Up tray, at the front of the printer, contains the IN and OUT trays. The Fold-Up tray must always be lowered to print or to access the ink cartridges. Fold-Up tray in up position IN Tray To print, place paper or other media types in the IN tray. Lower the Fold-Up tray and pull out the IN tray. Be sure to slide the paper guides out of the way before loading the media print side down. Slide all media as far as it will go into the IN tray. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. When printing on small media, make sure the IN tray is pushed back in. IN tray pulled out Paper width guide Paper width guide Paper length guide IN tray pushed in When printing on legal-sized paper, leave the IN tray pulled out. IN tray pulled out 2 1 Printing Basics OUT Tray The printer sends finished pages to the OUT tray. OUT Tray Flap Down ­ This is the typical position for most types of printing. The down position also allows single envelope printing and printing on media smaller than 100 x 148 mm or 4 x 5 5/8 inches. For information about printing on other media, see Chapter 2. Out Tray Flap Up ­ The OUT Tray Flap must be in the up position to properly load banner paper. The OUT Tray Flap must remain in the up position to print banners,. Single envelope and small media slot OUT Tray Flap down Paper width guide OUT Tray Flap up Printer Maintenance Tips Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case. To remove smudges, stains, and/or dried ink from the exterior of the printer, use a soft cloth moistened with water. When cleaning your printer, keep these tips in mind: · Do not clean the interior of the printer. Keep all fluids away from the interior. · Do not use household cleaners or detergent. In the event that a household cleaner or detergent is used on the printer, wipe the printer's exterior surfaces with a soft cloth moistened with water. · Do not lubricate the print cartridge support rod. Noise is normal when the print cartridge cradles slide back and forth. For information on cleaning print cartridges and the print cartridge cradle, see page 32. 3 2 Using Your Printer Software Choosing Your Printer Note: You should have already installed your printer software. If not, please see the Quick Start Poster or the HP Printer Software CD that came with your printer. If you haven't already selected your HP DeskJet printer as the default printer in the Chooser, follow the directions below to do so now. 1 Make sure the computer and printer are turned on, and your printer is connected to your computer with a USB cable. 2 From the Apple menu, select Chooser. 3 In the left side of the Chooser window, click the DeskJet 900 Series icon. 4 In the right side of the Chooser window, click DeskJet 930C. 5 Close the Chooser. Other Ways to Select a Default Printer Besides using the Chooser, you can also select a default printer in the following ways: · Select the desired printer by clicking on the menu bar printer icon at the top of the screen, and choosing the DeskJet 930C. · If your control strip is on, then select the desired printer by clicking the printer icon in the control strip, and choosing the DeskJet 930C. · Drag the document you want to print to the desktop icon of the printer you want to use. · Click the HP DeskJet printer icon you want to use, and choose Set Default Printer from the Printing menu. The Print command will send your documents to this printer until you select a new default printer. If you switch printers, check your document before you print it to see whether the formatting or pagination changed. 4 2 Using Your Printer Software Desktop Printing Desktop printing is useful when you have a number of documents to print at once, or when you have a document that is already formatted for printing on a particular printer. There are two methods to print documents from the desktop. To perform desktop printing, either: · Drag the icons of the documents you want to print to the desktop icon of the printer you want to use. OR · Select the icons of the documents you want to print, then choose Print from the File menu. When the Print dialog box appears, select your print options, then click the P ...