User manual HP DESKJET 930C FOR MACINTOSH

HP DeskJet 930C Series Printer User's Guide for Macintosh English HP Customer Care Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with HP Customer Care--award-winning service and support that includes: HP Customer Care Online Click your way to a quick solution! HP Customer Care Online is a great place to start for answers to questions about your HP DeskJet printer-- 24 hours a day, seven days a week. If you have a modem connected to your computer and subscribe to an online service, or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites: English: French: German: Japanese: Portuguese: Spanish: http://www.hp.com/support/home_products http://www.hp.com/cposupport/fr/ http://www.hp.com/cposupport/de/ http://www.jpn.hp.com/CPO_TC/eschome.htm http://www.hp.com/cposupport/pt/ http://www.hp.com/cposupport/es/ From HP Customer Care Online you can link to HP Customer Care User Forums and HP Customer Care Email. HP Customer Care by Phone Call us direct and connect with a service technician who specializes in your product and who can typically answer your questions in one phone call. (See page 47 in this User's Guide for phone numbers.) Acknowledgments Apple, the Apple logo, AppleTalk, ColorSync, the ColorSync logo, Mac, Macintosh, MacOS, PowerBook, Power Macintosh, and QuickDraw are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Notice The information contained in this document is subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Edition 1, December 1999 © Copyright Hewlett-Packard Company and Apple Computer, Inc. 1999 Portions © Copyright 1989-1999 Palomar Software, Inc. HP DeskJet 930C Series printers include printer driver technology licensed from Palomar Software, Inc., www.palomar.com. Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Paper Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Printer Maintenance Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 1 Printing Basics Chapter 2 Using Your Printer Software Choosing Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Other Ways to Select a Default Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Desktop Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Checking Printer Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Page Setup - Controlling Page Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Print Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . . 13 HP DeskJet Utility Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Chapter 3 Using and Caring for Your Print Cartridges Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Replacing Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Cleaning Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Damage Resulting from Refilling the Print Cartridges . . . . . . . . . . . . . . . . . .35 Chapter 4 Getting Help When Things Go Wrong Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Chapter 5 Supplies and Accessories Printer Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Printer Quick Start Posters and User's Guide for Macintosh . . . . . . . . . . . . 50 Paper and Other Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 i Appendix A Setup Instructions Using a USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Appendix B Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Appendix C Legal Information Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 ii Introduction Thank You For Buying an HP DeskJet Printer! Here's what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See page 47 for phone numbers.) Printer Printer software and electronic User's Guide Black print cartridge Power cord Quick Start Poster Color print cartridge iii Special Features of Your HP DeskJet Printer Your new HP DeskJet printer is equipped with these special features: Stunning photo quality through HP's Color Layering Technology Laser-quality black text Excellent print quality on plain paper Uncompromising performance with print speeds of up to 9 pages per minute for black text and 7.5 pages per minute for text with color graphics · Sleek design with space-saving Fold-Up paper tray · · · · Finding More Information This User's Guide shows you how to operate your printer. For more information: · Use the Quick Start Poster for installation. · Turn on balloon help in the Help menu. Move your cursor over any print setting to view an explanation. · Visit the HP web site at http://www.hp.com/support/home_products for the latest product information, troubleshooting, and printer software updates. iv 1 Printing Basics Buttons and Lights The HP DeskJet printer buttons (shown below) let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from left to right are: Cancel Button ­ Press this button to cancel the current print job. Print Cartridge Status Light ­ When lit, the light above this symbol indicates that you need to check the status of your print cartridges. See "Print Cartridge Status" on page 27 for more information. Resume Button and Light ­ When this light flashes an action is needed such as load paper or clear a paper jam. To continue printing, press the Resume Button . See "What do the flashing lights mean?" on page 41. Power Button and Light ­ Use the Power Button to turn the printer on and off. When the green light above the Power Button flashes, printing is in progress. Warning Always use the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause premature printer failure. 1 1 Printing Basics Paper Trays Fold-Up Tray The Fold-Up tray, at the front of the printer, contains the IN and OUT trays. The Fold-Up tray must always be lowered to print or to access the ink cartridges. Fold-Up tray in up position IN Tray To print, place paper or other media types in the IN tray. Lower the Fold-Up tray and pull out the IN tray. Be sure to slide the paper guides out of the way before loading the media print side down. Slide all media as far as it will go into the IN tray. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. When printing on small media, make sure the IN tray is pushed back in. IN tray pulled out Paper width guide Paper width guide Paper length guide IN tray pushed in When printing on legal-sized paper, leave the IN tray pulled out. IN tray pulled out 2 1 Printing Basics OUT Tray The printer sends finished pages to the OUT tray. OUT Tray Flap Down ­ This is the typical position for most types of printing. The down position also allows single envelope printing and printing on media smaller than 100 x 148 mm or 4 x 5 5/8 inches. For information about printing on other media, see Chapter 2. Out Tray Flap Up ­ The OUT Tray Flap must be in the up position to properly load banner paper. The OUT Tray Flap must remain in the up position to print banners,. Single envelope and small media slot OUT Tray Flap down Paper width guide OUT Tray Flap up Printer Maintenance Tips Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case. To remove smudges, stains, and/or dried ink from the exterior of the printer, use a soft cloth moistened with water. When cleaning your printer, keep these tips in mind: · Do not clean the interior of the printer. Keep all fluids away from the interior. · Do not use household cleaners or detergent. In the event that a household cleaner or detergent is used on the printer, wipe the printer's exterior surfaces with a soft cloth moistened with water. · Do not lubricate the print cartridge support rod. Noise is normal when the print cartridge cradles slide back and forth. For information on cleaning print cartridges and the print cartridge cradle, see page 32. 3 2 Using Your Printer Software Choosing Your Printer Note: You should have already installed your printer software. If not, please see the Quick Start Poster or the HP Printer Software CD that came with your printer. If you haven't already selected your HP DeskJet printer as the default printer in the Chooser, follow the directions below to do so now. 1 Make sure the computer and printer are turned on, and your printer is connected to your computer with a USB cable. 2 From the Apple menu, select Chooser. 3 In the left side of the Chooser window, click the DeskJet 900 Series icon. 4 In the right side of the Chooser window, click DeskJet 930C. 5 Close the Chooser. Other Ways to Select a Default Printer Besides using the Chooser, you can also select a default printer in the following ways: · Select the desired printer by clicking on the menu bar printer icon at the top of the screen, and choosing the DeskJet 930C. · If your control strip is on, then select the desired printer by clicking the printer icon in the control strip, and choosing the DeskJet 930C. · Drag the document you want to print to the desktop icon of the printer you want to use. · Click the HP DeskJet printer icon you want to use, and choose Set Default Printer from the Printing menu. The Print command will send your documents to this printer until you select a new default printer. If you switch printers, check your document before you print it to see whether the formatting or pagination changed. 4 2 Using Your Printer Software Desktop Printing Desktop printing is useful when you have a number of documents to print at once, or when you have a document that is already formatted for printing on a particular printer. There are two methods to print documents from the desktop. To perform desktop printing, either: · Drag the icons of the documents you want to print to the desktop icon of the printer you want to use. OR · Select the icons of the documents you want to print, then choose Print from the File menu. When the Print dialog box appears, select your print options, then click the Print button. Checking Printer Status You can tell the status of a printer by looking at its desktop icon: Icon Description Idle printer (default) Icon Description Printing stopped on default printer Error on default printer Printer not available or connected Idle printer (not default) Printing on default printer 5 2 Using Your Printer Software Page Setup - Controlling Page Layout You control settings such as paper size, scaling, and page orientation from the HP DeskJet 900 Series Page Setup dialog box. To get to this dialog box: 1 Open the software program used to create your document. 2 From the File menu, select Page Setup. Paper Size, Scaling, and Page Orientation Make sure you correctly choose the size of paper, envelopes, or other media you have in the IN tray. Enter a number from 20 to 400. Numbers smaller than 100 reduce the image size, and numbers greater than 100 enlarge it. Changing size may change pagination. Click the appropriate icon to choose page orientation. 6 2 Using Your Printer Software Print Dialog Box You control settings such as number of copies, all or specific pages to print, paper type, print quality, page layout, color, and background printing from the HP DeskJet 900 Series Print dialog box. To get to this dialog box, select Print from your software program's File menu. Buttons There are four buttons at the bottom of every Print dialog box: · Save Settings saves any print settings you select for this and future documents · Revert to Defaults returns your print settings to the original HP-defined settings · Cancel cancels settings you have entered and closes the Print dialog box · Print starts printing 7 2 Using Your Printer Software General General is the default panel selected in the Print dialog box. This panel lets you select the number of copies you want to print, whether you want to print the entire document or select pages, and whether you want to print from the front of your document or begin printing from the end forward. Click to display a list of other print-control panels. Indicate whether you want to start printing from the first page or from the last page. Enter the number of copies you want to print. If you don't want to print the entire document, enter the beginning and ending page numbers you want to print. This area displays options set in other Print panels. You may also access the following print-control panels from the General menu: · · · · · Paper Type/Quality (see "Paper Type/Quality" on page 9) Layout (see "Layout" on page 9) Color (see "Color" on page 10) Background Printing (see "Background Printing" on page 11) Ink Controls allows you to adjust the ink volume and dry time 8 2 Using Your Printer Software Paper Type/Quality Choose from a wide range of paper types. Print Quality Draft: Quick printing Normal: Everyday printing Best: Highest quality High Res Photo: Photo quality when photo media and Best are selected. Layout This dialog box allows you to specify the number of pages printed on each sheet of paper, or to print a poster by specifying the number of pages printed across and down. Check here to print on both sides of the paper. Choose the number of pages (1, 2, or 4) to print on each sheet. OR Print a poster: Choose the size of your poster by choosing the number of pages across and down (2x2, 3x3, or 4x4). Check to print a border around each page. If you check Print Both Sides, choose appropriate Binding (side or top). 9 2 Using Your Printer Software Color Your HP DeskJet 900 Series printer uses HP's Color Matching technology to intelligently analyze each element on a page--text, graphics, and photographs-- and provide the best color output. Choose: · HP Color Matching (default) · ColorSync · Grayscale (print in shades of gray) · Black & White (no color) Slide to adjust: · Saturation · Brightness · Color Tone HP Color Matching is the default Image setting on the Color panel. While you can adjust saturation, brightness, and color tone with the sliders that appear when you choose this option, the center position of the sliders is optimized for most printing uses and types of media. The ColorSync setting can be used for color matching with other components using the ColorSync matching system. Grayscale prints in shades of gray. With this setting, you also have the option to optimize printing for fax and photocopy. Black & White prints only in black and white (no color, no gray). 10 2 Using Your Printer Software Background Printing Choose Background if you want to continue working while printing takes place. If you choose Foreground printing, printing will be faster, but you won't be able to work on other tasks until the printing is complete. Choose: · Background to continue working while printing · Foreground for faster printing Click the button that matches the desired timing for your print job 11 2 Using Your Printer Software The following table describes additional features available when using background printing. To access these features from the desktop, double-click the DeskJet 930C printer icon. Background Printing Options Delete a print job Instructions · Select the job title or icon, then click the Trash icon. or · Drag the document's icon to the Trash on your desktop. These methods delete only the print job, not the document itself. · Select the job title or icon, then click the Pause button. The print request will pause until you select its title again and click the Resume button. or · Drag the document icon to the Waiting to Print list of documents. · Select the job title or icon, then click the small clock. · In the dialog box that appears, click Urgent. This moves the print request to the top of your print list. · Select the job title or icon, then click the small clock. · In the dialog box that appears, click At Time, then set the time and date to print. · From the View menu, choose the title of the column by which you want to sort or choose. · To see and change the print order, sort by Print Time. · Drag and drop the print job title to the desired place in the list. · Choose Stop Print Queue from the Printing menu. · To resume printing, choose Start Print Queue. This is a good way to save print requests when using a portable computer while away from your printer. To move a print job from one printer to another printer of the same type: · Drag the icon for the print request to the icon of the desired printer. If you're not sure whether the two printers are of the same type, try moving the print request anyway; the printer software won't let you move a print request to an incompatible printer. Hold/pause a print job Mark a print request "Urgent" Print at a specific time Sort/change the order of print jobs Stop and restart printing Change printers 12 2 Using Your Printer Software Printing on Different Types of Paper and Media The HP DeskJet 930C Series printer is designed to encompass so many different types of print media that you're practically set up as a small print shop. This chapter explains how to use the different printing materials. Printing Photographs I want to print... 8.5 x 11 in. or A4 Photo Paper I should... 1 Remove all paper from the IN tray. 2 Insert up to 30 sheets of the photo paper (printable side down) into the IN tray. 3 Slide the paper guides snugly against the edges of the paper. Make sure the IN tray is pushed in. 4 Choose the print settings that match the type and size of the photo paper. 5 Print the photos. HP print settings to choose Page Setup - Paper Size: Choose appropriate paper size - Orientation: Choose appropriate orientation Paper Type/Quality - Paper Type: Choose appropriate photo paper type - Print Quality: Choose Best Layout - Pages per Sheet: 1 - Print Both Sides: Unchecked Guidelines to remember · For best results use HP Photo Paper. · The photo needs to be in electronic (digital) form, before you can print it. Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of your photo. 13 2 Using Your Printer Software Printing Greeting Cards and Hagaki I want to print... I should... 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Insert up to 5 cards into the IN tray as far as they will go. 3 Slide the paper guides snugly against the edges of the cards. 4 Choose the print settings that match the type and size of the cards. 5 Print the cards. HP print settings to choose Page Setup - Paper Size: Choose appropriate card size - Orientation: Choose Portrait icon Paper Type/Quality - Paper Type: Choose greeting card type or Plain Paper or Inkjet Paper for Hagaki - Print Quality: Choose Normal Layout - Pages per Sheet: 1 - Print Both Sides: Unchecked · · · · Guidelines to remember For best results use HP Greeting Card Paper. For Hagaki, use Plain Paper or Inkjet Paper. Use Plain Paper setting to print Hagaki's address side. If you have pre-folded greeting cards, unfold the cards, then load the cards into the IN tray. · Align the card edges before inserting the cards. · For ease of loading small cards, pull out the IN tray and raise the OUT Tray Flap. After you have inserted the cards, push the IN tray in and lower the OUT Tray Flap. 14 2 Using Your Printer Software Printing Envelopes and Other Small Media I want to print... Single envelope and small media [sized between 77 x 127 mm (3 x 5 in.) and 100 x 148 mm (4 x 5 5/8 in.)] I should... 1 Slide the envelope, with its flap side on the left and flap facing up, or other small media into the single envelope slot. Push the envelope in until it stops. 2 Choose the print settings that match the type and size of the envelope. 3 Print the media. HP print settings to choose Guidelines to remember Page Setup · Make sure the OUT Tray Flap is in the down position. - Paper Size: Choose appropriate envelope size · Avoid envelopes that have clasps or windows. - Orientation: Choose Portrait icon · Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or Paper Type/Quality envelopes that are wrinkled, torn, or otherwise - Paper Type: Choose Plain Paper damaged. - Print Quality: Choose Normal · If your software program includes an envelopeprinting feature, follow those instructions instead of Layout the procedure here. - Pages per Sheet: 1 - Print Both Sides: Unchecked 15 2 Using Your Printer Software I want to print... Stack envelopes I should... 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Slide up to 15 envelopes, with their flap side on the left and flap facing up, into the IN tray as far as they will go. 3 Slide the paper guides snugly against the edges of the envelopes. 4 Choose the print settings that match the type and size of the envelopes. 5 Print the envelopes. HP print settings to choose Guidelines to remember Page Setup · Never load more than 15 envelopes at one time. - Paper Size: Choose appropriate envelope size · Align the envelope edges before inserting them. - Orientation: Choose Portrait icon · Avoid envelopes that have clasps or windows. · Avoid envelopes that are shiny or embossed, Paper Type/Quality envelopes with thick, irregular, or curled edges, or - Paper Type: Choose Plain Paper envelopes that are wrinkled, torn, or otherwise - Print Quality: Choose Normal damaged. · If your software program includes an envelopeprinting feature, follow those instructions instead of Layout the procedure here. - Pages per Sheet: 1 - Print Both Sides: Unchecked 16 2 Using Your Printer Software Printing Small Media I want to print... I should... Small Media (larger than 100 x 148 mm) 1 Make sure the IN tray is pushed in. 2 Raise the OUT Tray Flap to the up position. (4 x 5 5/8 in.) 3 Insert small media into the IN tray as far as they will go. 4 Slide the paper guides snugly against the edges of the media. 5 Lower the OUT Tray Flap. 6 Choose the print settings that match the type and size of the cards. 7 Print. HP print settings to choose Page Setup - Paper Size: Choose appropriate card size - Orientation: Choose Portrait icon Paper Type/Quality - Paper Type: Choose Plain Paper - Print Quality: Choose Normal Layout - Pages per Sheet: 1 - Print Both Sides: Unchecked Guidelines to remember · Align the card edges before inserting the cards. · If you get an "out of paper" message, make sure that the photo paper or other small media is positioned properly in the IN tray. Place the media on the right side and towards the printer. The IN tray should be pushed in so that the paper length guide can hold the media in place. · If your media is smaller than 100 x 148 mm (4 x 5 5/8 inches, use the single envelope slot to load your media one sheet at a time. 17 2 Using Your Printer Software Printing Labels I want to print... I should... 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Fan the edges of the label sheets to separate them, then align the label edges. Insert up to 20 label sheets (label side down). 3 Slide the paper guides snugly against the sheets. 4 Choose the print settings that match the type and size of labels. 5 Print the labels. HP print settings to choose Page Setup - Paper Size: Choose A4 or Letter (8.5x11 in.) - Orientation: Choose appropriate orientation Paper Type/Quality - Paper Type: Choose Plain Paper - Print Quality: Choose Normal Layout - Pages per Sheet: 1 - Print Both Sides: Unchecked Guidelines to remember · Use only paper labels that are designed specifically for use with inkjet printers. · Never load more than 20 sheets at one time. · Use only full sheets of labels. · Make sure the sheets are not sticky, wrinkled, or pulling away from their protective backing. · Do not use plastic or clear labels. The ink will not dry when used with plastic or clear labels. 18 2 Using Your Printer Software Printing Transparencies I want to print... I should... 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Fan the edges of the transparency sheets to separate them, then align the edges. 3 Insert a stack of up to 25 transparency sheets, rough side down and the adhesive strip towards the printer. 4 Slide the paper guides snugly against the transparencies. 5 Choose the print settings that match the type and size of the transparencies. 6 Print the transparencies. 7 The printer waits for transparencies to dry before releasing them automatically. Press the Resume Button to continue printing. HP print settings to choose Page Setup - Paper Size: Choose appropriate size - Orientation: Choose appropriate orientation Paper Type/Quality - Paper Type: Choose transparency type - Print Quality: Choose Normal or Best Layout - Pages per Sheet: 1 - Print Both Sides: Unchecked Guidelines to remember · For best results, use HP Premium Inkjet Transparency Film or HP Premium Inkjet Rapid-dry Transparencies. The film coating on HP Premium Inkjet Rapid-Dry Transparencies is especially developed to work with HP inks, giving you crisp images and text and the fastest drying times. In addition, they won't jam your printer. 19 2 Using Your Printer Software Printing Iron-on Transfers I want to print... I should... 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Load the transfer paper transparent (or glossy) side down. 3 Slide the paper guides snugly against the sheets. 4 Choose the print settings that match the type and size of your iron-on transfers. 5 Print your transfer. HP print settings to choose Page Setup - Paper Size: Choose appropriate size - Orientation: Choose appropriate orientation - Flip Horizontal: Check Paper Type/Quality - Paper Type: Choose HP Premium Inkjet Paper - Print Quality: Choose Best Layout - Pages per Sheet: 1 - Print Both Sides: Unchecked Guidelines to remember · If you want the text or picture on your t-shirt as you see it on the screen, flip the document by clicking Flip Horizontal. · For best results, use HP Iron-On T-Shirt Transfers. 20 2 Using Your Printer Software Printing Banners I want to print... I should... 1 Tear off the number of sheets (up to 20) you need. 2 Tear off and discard the perforated strips, if any. 3 Slide out the paper guides, and remove all paper from the IN tray. 4 Raise the OUT Tray Flap and leave it in the up position to print your banners. 5 Put the banner paper in the IN tray so that the unattached edge of the banner paper stack is toward the printer. 6 Slide the paper guides snugly against the sheets. 7 Choose the print settings that match the type, size, and orientation of the banner. 8 Print the banner. HP print settings to choose Page Setup - Paper Size: Choose U.S. Letter Banner or A4 Banner - Orientation: Choose appropriate orientation Paper Type/Quality - Paper Type: Choose Plain Paper or HP Banner Paper - Print Quality: Choose Normal Layout - Pages per Sheet: 1 - Print Both Sides: Unchecked Guidelines to remember · When printing banners, be sure that the OUT Tray Flap is placed in the up position. · For best results, use HP Banner Paper. · If you are having problems printing a banner, see "Banners aren't printing correctly." on page 44. 21 2 Using Your Printer Software Printing Posters I want to print... I should... 1 Load paper in the IN tray. 2 Slide the paper guides snugly against the sheets. 3 Choose the print settings that match the type and size of your poster. 4 Print your poster. HP print settings to choose Page Setup - Paper Size: Choose appropriate size - Orientation: Choose appropriate orientation Paper Type/Quality - Paper Type: Choose Plain Paper - Print Quality: Choose Normal Layout - Pages per Sheet: 2x2 Poster, 3x3 Poster, or 4x4 Poster - Print Both Sides: Unchecked Guidelines to remember · After printing, trim the edges on each sheet and tape the sheets together. 22 2 Using Your Printer Software Two-Sided Printing I want to print... Manual Two-Sided Printing Book Binding I should... 1 Remove all paper from the OUT tray. 2 Load paper into the IN tray. 3 Slide the paper guides snugly against the sheets. 4 In the Layout dialog box, click Print Both Sides, then select either the Book or Tablet icon, and uncheck Automatic. 5 Choose the print settings that match the type and size of your paper. 6 Begin printing. 7 Carefully follow the reloading instructions displayed on your computer screen. 8 When the paper is properly reloaded, click Continue in the message box on your computer screen. Tablet Binding HP print settings to choose Page Setup - Paper Size: Choose appropriate size - Orientation: Choose appropriate orientation Paper Type/Quality - Paper Type: Choose appropriate type - Print Quality: Choose Normal Layout - Pages per Sheet: 1 - Print Both Sides: Check this box, then choose the Book icon (for binding on the side) or Tablet icon (for binding at the top). Uncheck Automatic. Guidelines to remember · The printer prints one side of the paper first. Then, a message on your computer screen tells you how to reload the paper and resume printing. The reverse side of the paper is then printed. · If you want to do two-sided printing automatically, you can purchase a Two-Sided Printing Module. This accessory may not be available in all countries (see "Supplies and Accessories" on page 50 for ordering information). 23 2 Using Your Printer Software Printing on Legal (8.5 x 14 in.) Paper I want to print... I should... 1 Raise the OUT Tray Flap and pull out the IN tray. 2 Slide out both of the paper guides. 3 Insert a stack of legal-sized paper into the IN tray, printable side down. Make sure you slide the paper as far as it will go into the IN tray, leaving the remainder of the paper resting over the edge of the IN tray. 4 Slide the paper width guide snugly against the stack. 5 Lower the OUT Tray Flap. 6 Choose the appropriate print settings. 7 Print your document. HP print settings to choose Page Setup - Paper Size: Choose Legal (8.5 x 14 in.) - Orientation: Choose appropriate orientation Paper Type/Quality - Paper Type: Choose appropriate type - Print Quality: Choose Normal Layout - Pages per Sheet: 1 - Print Both Sides: Unchecked Guidelines to remember · Leave IN tray out when printing on Legal (8.5 x 14 in.) paper. · Legal paper will extend over edge of IN tray. 24 2 Using Your Printer Software HP DeskJet Utility Window The HP DeskJet Utility is located in the Utilities folder on your hard drive's main directory. The HP DeskJet Utility window has seven panels, as shown below: · Select allows you to select the DeskJet 930C from the list of printers connected to your computer (see "Select Panel" on page 26) · WOW! demonstrates the HP DeskJet 930C's photo print quality · Ink Level displays the approximate amount of ink remaining in each print cartridge · Test allows you to print a test document · Clean allows you to automatically clean your print cartridges · Calibrate allows you to automatically align the Color and Black print cartridges, and allows you to calibrate the Photo Tray · Support provides links to HP's Customer Care web site and printer software updates Simply click a panel, then choose your option(s). 25 2 Using Your Printer Software Select Panel Use this panel when any of the functions on the Utility window prompt you to select a printer. For example, if you want to calibrate your printer by choosing the Calibrate panel, you will be prompted to first select your printer if it is not already selected. To select your printer from the HP DeskJet Utility window: 1 Click the Select panel on the Utility window. 2 Select USB. 3 In the Connect To: list, choose the appropriate HP DeskJet printer. 26 3 Using and Caring for Your Print Cartridges Print Cartridge Status The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wrong print cartridge type. If the problem is low ink, the light will stop flashing when you open the top cover. For any other print cartridge-related problem, the Print Cartridge Status Light will continue to flash. To check the status of your print cartridges, open the printer's top cover. The yellow arrow on the print cartridge cradle aligns with one of five Print Cartridge Status icons. Color print cartridge low on ink Problem with black print cartridge Black print cartridge low on ink Print cartridges OK Yellow indicator arrow Problem with color print cartridge Print Cartridge Status Light 27 3 Using and Caring for Your Print Cartridges When the Print Cartridge Status Light flashes, open the printer's top cover and follow the instructions below. For more information on replacing print cartridges see page 29. If the arrow points to... Problem with color print cartridge It means... The print cartridge is either: · missing · improperly installed · the wrong print cartridge for the printer · defective To solve the problem... 1 Insert a print cartridge if it is missing. 2 Remove and reinsert the existing print cartridge. 3 If there is still a problem, verify that the cartridge is an HP C6578 Series, easy reference number 78, cartridge. 4 If the problem persists, replace the cartridge. 1 Insert a print cartridge if it is missing. 2 Remove and reinsert the existing print cartridge. 3 If there is still a problem, verify that the cartridge is an HP 51645 Series, easy reference number 45, cartridge. 4 If the problem persists, replace the cartridge. Consider replacing the color cartridge with an HP C6578 Series, easy reference number 78, cartridge. Problem with black print cartridge The print cartridge is either: · missing · improperly installed · the wrong print cartridge for the printer · defective Color print cartridge low on ink Color print cartridge is running low on ink. Black print cartridge low on ink Black print cartridge is running low on ink. Consider replacing the black cartridge with an HP 51645 Series, easy reference number 45, cartridge. Print cartridges OK Print cartridges are operational. No problems. 28 3 Using and Caring for Your Print Cartridges Replacing Print Cartridges Note: When buying replacement print cartridges, check the part numbers carefully. The print cartridge numbers for your printer are: Black HP 51645 Series, easy reference number 45. Tri-Color HP C6578 Series, easy reference number 78. Note: When a print cartridge runs out of ink, leave the empty cartridge in the cradle until you can replace it. The printer does not print with only one print cartridge in the cradle. To replace a print cartridge: 1 To access the print cartridge cradle, press the Power Button to turn on the printer. Cartridge Cradle latch 2 Open the top cover. The cradle moves to an accessible position. 3 Raise the cradle latch. 4 Lift the print cartridge out and discard it. Warning Keep print cartridges out of the reach of children. 29 3 Using and Caring for Your Print Cartridges 5 Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape. Do NOT touch the ink nozzles Do NOT touch or remove the copper contacts Black Tri-Color Remove the protective vinyl tape Warning Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Also, do NOT remove the copper strips; these are required electrical contacts. 6 Push the print cartridge firmly, straight down into the print cartridge cradle. 7 Close the cradle latch. When the latch is fully closed, you will hear a click. 8 Load plain white paper in the IN tray. 9 Close the top cover, then a calibration page will print. Note: Any time you install a new print cartridge, the printer software prints a calibration page to ensure your print quality. If you are in the middle of printing and stop to change a print cartridge, the software will wait until your printing has completed before it executes the calibration test. 10 If the Print Cartridge Status Light continues to blink after you install the new print cartridge, check the part number on the print cartridge to ensure you installed the correct one. 30 3 Using and Caring for Your Print Cartridges Storing Print Cartridges To maintain excellent print quality from your print cartridges: · Keep all print cartridges in their sealed packages, at room temperature (60-78° F or 15.6-26.6° C), until you are ready to use them. · Once installed, leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged. · Store unsealed print cartridges in an airtight plastic container. · Do NOT unplug the printer until printing is complete and the print cartridge cradles have returned to their home position on the right side of the printer. The print cartridges will dry out if not stored in their home position. Warning Only use the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted outlet switch to turn the printer on and off may cause premature failure. 31 3 Using and Caring for Your Print Cartridges Cleaning Print Cartridges When Do You Need to Clean? Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks. If You See Missing Lines or Dots... Clean the print cartridges from the HP DeskJet Utility window by doing the following: 1 Double-click the HP DeskJet Utility icon in the Utilities folder on your hard drive's main directory. 2 Click the Clean panel, then click the Clean button. Follow the on-screen directions. Note: Unnecessary cleaning wastes ink and shortens the life of the print cartridge. If You See Ink Streaks... Clean the print cartridges and the print cartridge cradle by following the instructions below. or sn ame jstujn d diam noft juestk ut labore qusft vo ed kitft ghocknor 1 Double-click the HP DeskJet Utility icon in the Utilities folder on your hard drive's main directory. 2 Click the Clean panel, then click the Clean button. Follow the on-screen directions. If this does not prevent streaks, follow the instructions for "Manually Cleaning the Print Cartridges" on the next page. Caution Be careful not to get ink on your hands or clothing. 32 3 Using and Caring for Your Print Cartridges Manually Cleaning the Print Cartridges and Print Cartridge Cradle In order to properly clean the print cartridges and cradle, you will need distilled or bottled water and cotton swabs or a similar lint-free absorbent material that will not stick to the cartridges. Manually Cleaning the Print Cartridges 1 Press the Power Button to turn the printer on, then lift the top cover. 2 After the print cartridges move into an accessible position, unplug the power cord from the back of the printer. Warning Keep new and used print cartridges out of the reach of children. 3 Remove the print cartridges and set them on a piece of paper with the ink nozzle plate facing up. Caution Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connection. Also, do NOT remove the copper strips; these are required electrical contacts. 4 Dip a clean cotton swab into distilled water and squeeze any excess water from the swab. 5 Clean the face and edges of the print cartridge as shown. Do NOT wipe the nozzle plate. Do NOT clean nozzle plate 6 Inspect the cartridge for fibers on the face and edges. If fibers are still present, repeat the cleaning process. Clean 7 Repeat the cleaning process for the other print cartridge. Caution Once you've removed the print cartridges, make sure that they are not outside of the print cartridge cradle longer than 30 minutes. 33 3 Using and Caring for Your Print Cartridges Manually Cleaning the Print Cartridge Cradle 1 Using clean, moistened swabs, wipe the underside of each wall of the cradle. 2 Repeat until no ink residue is seen on a clean swab. 3 Reinsert the print cartridges, then close the printer's top cover. 4 Load paper into the IN tray. 5 Reinsert the electrical power cord into the back of the printer. 6 Print a test page. Double-click the Cradle wall HP DeskJet Utility, icon in the Utilities folder on your hard drive's main directory. Click the Test panel, then click the Test button. Note: If streaking still appears, repeat the procedure until the test printout is clean. You will find additional maintenance tips at: http://www.hp.com/support/home_products 34 3 Using and Caring for Your Print Cartridges Damage Resulting from Refilling the Print Cartridges To get the best performance from your printer, Hewlett-Packard recommends using only genuine HP supplies for HP DeskJet printers, including genuine factory-filled HP print cartridges. Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties. Note: When buying replacement print cartridges, check the part numbers carefully. The print cartridge numbers for your printer are: Black HP 51645 Series, easy reference number 45. Tri-Color HP C6578 Series, easy reference number 78. 35 4 Getting Help When Things Go Wrong Troubleshooting Tips It's frustrating when things go wrong, but the following pages contain tips that can help you determine what the problem is and how to fix it. Be sure cable connections are secure. Make sure that you are using the right cable for your operating system. Check if your question is similar to those listed below and then follow the instructions found in that section: The printer software won't install, what's wrong? See pages 36­37. Why won't it print? See pages 38­40. What do the flashing lights mean? See page 41. Is there a problem with your printout? See pages 42­45. The printer software won't install, what's wrong? What is the problem? I inserted a CD, but the computer couldn't read it. Possible cause · The CD wasn't properly inserted. OR · The CD player may be damaged. OR · The CD may be damaged. OR · The CD-ROM extensions may be turned off. To solve the problem... 1 Reinsert the CD and try again. If this doesn't solve your problem... 2 Try inserting a CD that you know works. If that CD doesn't work, you may need to replace your CD player. 3 If other CD's work but the printer software CD doesn't, you may have a damaged CD. You can download the printer software from the HP Customer Care web site: www.hp.com/support/home_products 4 If you don't have Web access, contact HP Customer Care. See page 47, to locate the phone number nearest you. 5 Go to your Extensions Manager to ensure the Apple CD extension is turned on. 36 4 Getting Help When Things Go Wrong The printer software won't install, what's wrong? continued What is the problem? The software did not install correctly. Possible cause · There may be a conflict with your virus protection program. OR · There may be a conflict with another software program. OR · Your printer software didn't install properly. To solve the problem... 1 Uninstall your printer software. Insert the printer software CD into your computer, select Uninstall from the Installer, then repeat the installation procedure. 2 Close any virus protection programs that are active. 3 If you have been using Apple's QuickDraw GX software, turn it off. Your HP DeskJet printer is not compatible with QuickDraw GX. 4 Exit all of your software programs. 5 Reinstall the printer software. See the "Install Printer Software" step on the Quick Start Poster or see page 56 in this User's Guide. If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 47. 37 4 Getting Help When Things Go Wrong Why won't it print? What is the problem? No page came out of the printer. Possible cause Power may be off or there may be a loose connection. You may not have any paper in the IN tray. The printer's top cover may be open. A problem may exist with one of the print cartridges. To solve the problem... 1 Make sure the power is on. 2 Make sure that all cable connections