HP DeskJet Printer User's Guide for Windows 930C Series English Acknowledgments Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation (U.S. patent numbers 4955066 and 4974159). MMX and Pentium are U.S. registered trademarks of Intel Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Notice The information contained in this document is subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Edition 1, October 1999 © Copyright Hewlett-Packard Company 1999 Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Paper Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Printer Maintenance Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 How to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Printer Properties Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Chapter 1 Printing Basics Chapter 2 Beyond the Basics Getting the Right Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . . .9 Chapter 3 Using and Caring for Your Print Cartridges Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Replacing Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Cleaning Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Damage Resulting from Refilling the Print Cartridges . . . . . . . . . . . . . . . . . .32 Chapter 4 Getting Help When Things Go Wrong Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Chapter 5 More About Your Printer Setup Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Printing in Windows 3.1x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Minimum Printing Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5 Supplies and Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8 Electronic Appendix i ii Introduction Thank You For Buying an HP DeskJet Printer! Here's what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See page 47 for phone numbers.) Printer Literature about your printer Printer software and electronic User's Guide Par alle l Black print cartridge Cab le S etu p Power cord Quick Start Poster Color print cartridge Note: You'll need to buy a printer cable, such as the HP IEEE 1284-Compliant Parallel Interface Cable (bidirectional). If you are using Windows 98 and want to use a USB connection, purchase an HP USB-Compliant cable (see "Ordering Information" on page A-8 in the Electronic Appendix). Access the Electronic Appendix from the HP DeskJet Toolbox (see page 8). If your computer does not have a CD-ROM drive and if diskettes were not included with your printer, see "Printer Software" on page 46 for information on how to get the printer software on diskettes. Special Features of Your HP DeskJet Printer Your new HP DeskJet printer is equipped with these special features: · Stunning photo quality through HP's PhotoREt printing technology · Uncompromising performance with print speeds of up to 9 pages per minute for black text and 7.5 pages per minute for text with color graphics · Sleek design with space-saving Fold-Up paper tray iii Finding More Information This User's Guide shows you how to operate your printer. For more information: · Use the Quick Start Poster for installation. · Visit an HP web site for the latest product information, troubleshooting, and printer software updates (see page 45 for web site addresses). · Consult the Electronic Appendix for information about supplies, accessories, and specifications. The Electronic Appendix is found in the electronic User's Guide which you can access from the HP DeskJet Toolbox (see page 8), or go to Start Programs HP DeskJet 930C Series View User's Guide. If you do not have Adobe® Acrobat® Reader on your computer, begin the printer software installation process, select View User's Guide, then follow on-screen instructions to install Adobe Acrobat Reader. Begin the printer software installation again, and select View User's Guide. · Consult the Release Notes file in the HP DeskJet 930C Series program group for information about hardware and software compatibility. To access the Release Notes, click on Start Programs HP DeskJet 930C Series. · If you are using DOS, information can be found in a text document (dosread.txt). This document is on the printer software CD in the \\djcp\ directory. For example, "enu" is the language code for English, so dosread.txt is located in the \enu\djcp directory. For a list of language codes, see page 52. If you have diskettes, the file is located on the HP DeskJet Control Panel for DOS diskette. · If you are a Windows 2000 Professional user, visit HP's web site at http://www.hp.com/cposupport/eschome.html for more information. For Windows 3.1x Users Windows 3.1x specific information is only found in the Electronic Appendix of the electronic User's Guide. · If you have Adobe Acrobat Reader on your computer, begin the printer software installation process and select View User's Guide. · If you do not have Adobe Acrobat Reader on your computer, begin the printer software installation process, select View User's Guide, then follow on-screen instructions to install Adobe Acrobat Reader. Begin the printer software installation process again, and select View User's Guide. Whenever you want to view your electronic User's Guide, insert your printer software CD or diskette, begin the software installation and select View User's Guide. iv 1 Printing Basics Buttons and Lights The HP DeskJet printer buttons (shown below) let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from left to right are: Cancel Button ­ Press this button to cancel the current print job. Print Cartridge Status Light ­ When lit, the light above this symbol indicates that you need to check the status of your print cartridges. See "Print Cartridge Status" on page 25 for more information. Resume Button and Light ­ When this light flashes an action is needed such as load paper or clear a paper jam. To continue printing, press the Resume Button. See "What do the flashing lights mean?" on page 40. Power Button and Light ­ Use the Power Button to turn the printer on and off. When the green light above the Power Button flashes, printing is in progress. Warning Always use the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause premature printer failure. 1 1 Printing Basics Paper Trays Fold-Up Tray The Fold-Up tray, at the front of the printer, contains the IN and OUT trays. The Fold-Up tray must always be lowered to print or to access the ink cartridges. Fold-Up tray in up position IN Tray To print, place paper or other media types in the IN tray. Lower the Fold-Up tray and pull out the IN tray. Be sure to slide the paper guides out of the way before loading the media print side down. Slide all media as far as it will go into the IN tray. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. When printing on small media, make sure the IN tray is pushed back in. IN tray pulled out Paper width guide Paper width guide Paper length guide IN tray pushed in When printing on legal-sized paper, leave the IN tray pulled out. IN tray pulled out 2 Printing Basics OUT Tray The printer sends finished pages to the OUT tray. 1 OUT Tray Flap Down ­ This is the typical position for most types of printing. The down position also allows single envelope printing and printing on media smaller than 100 x 148 mm or 4 x 5 5/8 inches. For information about printing on other media, see Chapter 2. Out Tray Flap Up ­ The OUT Tray Flap must be in the up position to properly load banner paper. The OUT Tray Flap must remain in the up position to print banners. Single envelope and small media slot OUT Tray Flap down Paper width guide OUT Tray Flap up Printer Maintenance Tips Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case. To remove smudges, stains, and/or dried ink from the exterior of the printer, use a soft cloth moistened with water. When cleaning your printer, keep these tips in mind: · Do not clean the interior of the printer. Keep all fluids away from the interior. · Do not use household cleaners or detergent. In the event that a household cleaner or detergent is used on the printer, wipe the printer's exterior surfaces with a soft cloth moistened with water. · Do not lubricate the print cartridge support rod. Noise is normal when the print cartridge cradles slide back and forth. For information on cleaning print cartridges and the print cartridge cradle, see page 30. 3 1 Printing Basics How to Print The printer is controlled through a software program that you install on your computer. The software program provides a dialog box (like the one shown below) that you use to communicate with the printer. In the dialog box, you select settings such as paper size and type, orientation, and print quality. Note: This information is for Windows 95, 98, and NT users. If you use Windows 3.1x, see "For Windows 3.1x Users" on page iv. If you use DOS, see "Finding More Information" on page iv. HP Printer Properties Dialog Box Finding the HP Printer Properties Dialog Box How you find the dialog box differs depending on the software program and operating system that you are using. Since each software program is different, the dialog box that appears on your screen may differ from those shown here. One of the following methods will surely get you to the HP Printer Properties dialog box. 4 Printing Basics From your software program, try this: 1 Note: When you see 1 Click File Print. , it means to find and click the word that follows. Click File and then click Print. Click Properties to open the HP Printer Properties dialog box. 2 Your software program opens a Print dialog box, similar to the one above. From the Print dialog box, click whichever button you see--Properties, Setup, or Printer. The HP Printer Properties dialog box opens. Or try this: 1 If you don't see a Print ...