User manual HP DESKJET 930C

HP DeskJet Printer User's Guide for Windows 930C Series English Acknowledgments Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation (U.S. patent numbers 4955066 and 4974159). MMX and Pentium are U.S. registered trademarks of Intel Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. Adobe and Acrobat are trademarks of Adobe Systems Incorporated. Notice The information contained in this document is subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Edition 1, October 1999 © Copyright Hewlett-Packard Company 1999 Table of Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Paper Trays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Printer Maintenance Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 How to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Printer Properties Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Chapter 1 Printing Basics Chapter 2 Beyond the Basics Getting the Right Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . . . .9 Chapter 3 Using and Caring for Your Print Cartridges Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Replacing Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Cleaning Print Cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Damage Resulting from Refilling the Print Cartridges . . . . . . . . . . . . . . . . . .32 Chapter 4 Getting Help When Things Go Wrong Troubleshooting Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Chapter 5 More About Your Printer Setup Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Legal Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Printing in Windows 3.1x . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1 Minimum Printing Margins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-5 Supplies and Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-6 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-8 Electronic Appendix i ii Introduction Thank You For Buying an HP DeskJet Printer! Here's what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See page 47 for phone numbers.) Printer Literature about your printer Printer software and electronic User's Guide Par alle l Black print cartridge Cab le S etu p Power cord Quick Start Poster Color print cartridge Note: You'll need to buy a printer cable, such as the HP IEEE 1284-Compliant Parallel Interface Cable (bidirectional). If you are using Windows 98 and want to use a USB connection, purchase an HP USB-Compliant cable (see "Ordering Information" on page A-8 in the Electronic Appendix). Access the Electronic Appendix from the HP DeskJet Toolbox (see page 8). If your computer does not have a CD-ROM drive and if diskettes were not included with your printer, see "Printer Software" on page 46 for information on how to get the printer software on diskettes. Special Features of Your HP DeskJet Printer Your new HP DeskJet printer is equipped with these special features: · Stunning photo quality through HP's PhotoREt printing technology · Uncompromising performance with print speeds of up to 9 pages per minute for black text and 7.5 pages per minute for text with color graphics · Sleek design with space-saving Fold-Up paper tray iii Finding More Information This User's Guide shows you how to operate your printer. For more information: · Use the Quick Start Poster for installation. · Visit an HP web site for the latest product information, troubleshooting, and printer software updates (see page 45 for web site addresses). · Consult the Electronic Appendix for information about supplies, accessories, and specifications. The Electronic Appendix is found in the electronic User's Guide which you can access from the HP DeskJet Toolbox (see page 8), or go to Start Programs HP DeskJet 930C Series View User's Guide. If you do not have Adobe® Acrobat® Reader on your computer, begin the printer software installation process, select View User's Guide, then follow on-screen instructions to install Adobe Acrobat Reader. Begin the printer software installation again, and select View User's Guide. · Consult the Release Notes file in the HP DeskJet 930C Series program group for information about hardware and software compatibility. To access the Release Notes, click on Start Programs HP DeskJet 930C Series. · If you are using DOS, information can be found in a text document (dosread.txt). This document is on the printer software CD in the \\djcp\ directory. For example, "enu" is the language code for English, so dosread.txt is located in the \enu\djcp directory. For a list of language codes, see page 52. If you have diskettes, the file is located on the HP DeskJet Control Panel for DOS diskette. · If you are a Windows 2000 Professional user, visit HP's web site at http://www.hp.com/cposupport/eschome.html for more information. For Windows 3.1x Users Windows 3.1x specific information is only found in the Electronic Appendix of the electronic User's Guide. · If you have Adobe Acrobat Reader on your computer, begin the printer software installation process and select View User's Guide. · If you do not have Adobe Acrobat Reader on your computer, begin the printer software installation process, select View User's Guide, then follow on-screen instructions to install Adobe Acrobat Reader. Begin the printer software installation process again, and select View User's Guide. Whenever you want to view your electronic User's Guide, insert your printer software CD or diskette, begin the software installation and select View User's Guide. iv 1 Printing Basics Buttons and Lights The HP DeskJet printer buttons (shown below) let you turn the printer on and off, cancel a print job, or resume printing. The lights give you visual cues about the state of your printer. The buttons and lights from left to right are: Cancel Button ­ Press this button to cancel the current print job. Print Cartridge Status Light ­ When lit, the light above this symbol indicates that you need to check the status of your print cartridges. See "Print Cartridge Status" on page 25 for more information. Resume Button and Light ­ When this light flashes an action is needed such as load paper or clear a paper jam. To continue printing, press the Resume Button. See "What do the flashing lights mean?" on page 40. Power Button and Light ­ Use the Power Button to turn the printer on and off. When the green light above the Power Button flashes, printing is in progress. Warning Always use the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause premature printer failure. 1 1 Printing Basics Paper Trays Fold-Up Tray The Fold-Up tray, at the front of the printer, contains the IN and OUT trays. The Fold-Up tray must always be lowered to print or to access the ink cartridges. Fold-Up tray in up position IN Tray To print, place paper or other media types in the IN tray. Lower the Fold-Up tray and pull out the IN tray. Be sure to slide the paper guides out of the way before loading the media print side down. Slide all media as far as it will go into the IN tray. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. When printing on small media, make sure the IN tray is pushed back in. IN tray pulled out Paper width guide Paper width guide Paper length guide IN tray pushed in When printing on legal-sized paper, leave the IN tray pulled out. IN tray pulled out 2 Printing Basics OUT Tray The printer sends finished pages to the OUT tray. 1 OUT Tray Flap Down ­ This is the typical position for most types of printing. The down position also allows single envelope printing and printing on media smaller than 100 x 148 mm or 4 x 5 5/8 inches. For information about printing on other media, see Chapter 2. Out Tray Flap Up ­ The OUT Tray Flap must be in the up position to properly load banner paper. The OUT Tray Flap must remain in the up position to print banners. Single envelope and small media slot OUT Tray Flap down Paper width guide OUT Tray Flap up Printer Maintenance Tips Because the printer ejects ink onto the paper in a fine mist, ink smudges will eventually appear on the printer case. To remove smudges, stains, and/or dried ink from the exterior of the printer, use a soft cloth moistened with water. When cleaning your printer, keep these tips in mind: · Do not clean the interior of the printer. Keep all fluids away from the interior. · Do not use household cleaners or detergent. In the event that a household cleaner or detergent is used on the printer, wipe the printer's exterior surfaces with a soft cloth moistened with water. · Do not lubricate the print cartridge support rod. Noise is normal when the print cartridge cradles slide back and forth. For information on cleaning print cartridges and the print cartridge cradle, see page 30. 3 1 Printing Basics How to Print The printer is controlled through a software program that you install on your computer. The software program provides a dialog box (like the one shown below) that you use to communicate with the printer. In the dialog box, you select settings such as paper size and type, orientation, and print quality. Note: This information is for Windows 95, 98, and NT users. If you use Windows 3.1x, see "For Windows 3.1x Users" on page iv. If you use DOS, see "Finding More Information" on page iv. HP Printer Properties Dialog Box Finding the HP Printer Properties Dialog Box How you find the dialog box differs depending on the software program and operating system that you are using. Since each software program is different, the dialog box that appears on your screen may differ from those shown here. One of the following methods will surely get you to the HP Printer Properties dialog box. 4 Printing Basics From your software program, try this: 1 Note: When you see 1 Click File Print. , it means to find and click the word that follows. Click File and then click Print. Click Properties to open the HP Printer Properties dialog box. 2 Your software program opens a Print dialog box, similar to the one above. From the Print dialog box, click whichever button you see--Properties, Setup, or Printer. The HP Printer Properties dialog box opens. Or try this: 1 If you don't see a Print option in the File menu, select File File Print Setup. Click File and then click Printer Setup. Click Setup to open the HP Printer Properties dialog box. Printer Setup or 2 From the Printer Setup or Print Setup dialog box, click Setup or Options. Note: This information is for Windows 95, 98, and NT users. If you use Windows 3.1x, see "For Windows 3.1x Users" on page iv. If you use DOS, see "Finding More Information" on page iv. 5 1 Printing Basics Printer Properties Dialog Box There are three tabs located in the Printer Properties dialog box. Once you've opened this box, simply click a tab, then choose your settings. Note: Right-click on any item shown on these screens to view helpful information. Setup Tab Look here to see your current settings. Choose the print quality. · Click Draft to save time and ink. · Click Normal for most types of printing. · Click Best to produce the highest print quality with the richest colors. Select the appropriate page settings. · Choose from a wide range of paper types. · Choose a paper size or enter a paper size of your own. Click here to resize an image if it's too large to fit on the specified paper size. Click here to print banners. This option is only available when you select a photo paper as your Paper Type. PhotoREt provides the best results when printing photos. To access the highest resolution possible (2400 dpi), uncheck this box. The standard buttons at the bottom of every Printer Properties dialog box are shown here. Cancel --Cancels your changes and closes the dialog box. Factory Settings -- Returns all of the tab settings to the factory defaults. Help --Displays a message telling you to click your right mouse button for help. OK --Accepts your changes and closes the dialog box. Apply --Applies your changes. 6 Printing Basics Features Tab Choose the best page orientation. · Click Portrait for vertical page layout. · Click Landscape for horizontal page layout. · Click Mirror Image to reverse the printed image. 1 Look here to see your current settings. Check here to choose a Two-Sided printing method: · Book -- binding on the side. · Tablet -- binding on the top. Check here to print multiple pages per sheet. Choose: · Two or four pages per sheet · Border around each page on the sheet. Check here to print the last page of your document first. Check here to see how your document will look before you print. HP Preview will allow you to print, cancel or create a graphic file of your document. You can change some print settings, visually see the effect, and print with the new settings. Check here and choose the size of your poster by selecting the number of pages across and down. Advanced Tab Look here to see your current settings. Choose appropriate color options. · Click here to print in shades of gray. · Fax and photocopy optimization is only available when printing in grayscale. Slide to adjust saturation, brightness, and color tone to meet your needs. Slide to adjust the amount of ink on the page. Slide to provide extra drying time. 7 1 Printing Basics HP DeskJet Toolbox Use the HP DeskJet Toolbox for cleaning and calibrating your printer, finding information, and printing a test page. To find the HP Toolbox, follow the instructions below. For Windows 95, 98, and Windows NT 4.0 · Click Start Programs Series Toolbox. HP DeskJet 930C Series HP DeskJet 930C · Click the HP Toolbox button that appears on the Taskbar at the bottom of the screen when the HP Toolbox is open. The HP Toolbox has three tabs. The Printer Services tab is shown here. Simply click a tab, then choose your option. Printer Services Tab Enable Hardware ECP on the Configuration tab. When you check Attempt to Use Hardware ECP, photos may print more quickly. Clicking on the Estimated Ink Level tab... · Presents a visual display of the black and color cartridge ink level. · Shows the print cartridge part numbers. Click on an icon to... · Open an electronic copy of the User's Guide. · Calibrate the printer anytime you change the print cartridges or when colored and black ink don't line up on what you have printed. · Clean the print cartridges when lines and dots are missing from what you have printed. · Check for clarity after cleaning, by printing a test page. 8 2 Beyond the Basics Getting the Right Paper Most plain photocopy paper works fine in your printer, particularly paper that is marked for use in inkjet printers. To get the best results, use one of the HewlettPackard papers, which were developed especially for HP inks and your printer. Size. Paper width must be between 77 and 215 mm (3 and 8.5 inches). Paper length must be between 127 and 356 mm (5 and 14 inches). Weight. Paper comes in a multitude of different weights. For most of your printing needs use 75­90 g/m2 (16­24-pound) plain paper. Brightness. Some papers are whiter than others and produce sharper, more vibrant colors. For photographs, you'll want to use HP Premium Plus Photo Paper or HP Premium Photo Paper for the best results. For projects that use other colored images, HP Bright White Inkjet or HP Premium Inkjet paper work well. For a complete list of available HP media, see "Supplies and Accessories" on page A- 6 of the Electronic Appendix in the electronic User's Guide. Printing on Different Types of Paper and Media Your HP DeskJet printer is designed to encompass so many different types of print media that you're practically set up as a small print shop. This chapter explains how to use the different printing materials in tables that span both pages. 9 2 Beyond the Basics Single envelope and small media slot OUT Tray Flap down OUT Tray Flap up IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide I want to print... 8.5 x 11 in. or A4 Photo Paper I should... 1 Remove all paper from the IN tray. 2 Insert up to 30 sheets of photo paper (printable side down) into the IN tray. 3 Slide the paper guides snugly against the edges of the paper. 4 Choose the print settings that match the type and size of the photo paper. 5 Print the photos. Small Media [larger than 100 x 148 mm (4 x 5 5/8 in.)] 1 Make sure the IN tray is pushed in. 2 Raise the OUT Tray Flap to the up position. 3 Insert small media into the IN tray as far as they will go. 4 Slide the paper guides snugly against the edges of the media. 5 Lower the OUT Tray Flap. 6 Choose the print settings that match the type and size of the media. 7 Print. 10 Beyond the Basics Setup Tab Features Tab 2 HP print settings to choose Setup Tab - Paper Type: Choose HP Photo Paper - Print Quality: Choose Best - Paper Size: Choose appropriate paper size Features Tab - Orientation: Choose appropriate orientation - Two-Sided Printing: Unchecked Guidelines to remember · For best results use HP Photo Paper. · The photo needs to be in electronic (digital) form, before you can print it. Take a digital picture, scan a photo, or have your local camera shop provide an electronic file of your photo. · After selecting your paper type, choose the appropriate paper size from the pull-down menu. · You may be able to increase photo printing speed by enabling Hardware ECP. Open the HP DeskJet Toolbox. Click the Configuration tab and check Attempt to Use Hardware ECP. Apply your changes and print your photo. · Align the card edges before inserting the cards. · If you get an "out of paper" message, make sure that the photo paper or other small media is positioned properly in the IN tray. Place the media on the right side and towards the printer. The IN tray should be pushed in so that the paper length guide can hold the media in place. · If your media is smaller than 100 x 148 mm (4 x 5 5/8 inches, use the single envelope slot to load your media one sheet at a time. Setup Tab - Paper Type: Choose appropriate paper type - Print Quality: Choose Normal or Best - Paper Size: Choose appropriate card size Features Tab - Orientation: Choose appropriate orientation - Two-Sided Printing: Unchecked 11 2 Beyond the Basics Single envelope and small media slot OUT Tray Flap down OUT Tray Flap up IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide I want to print... Single envelope and small media [sized between 77 x 127 mm (3 x 5 in.) and 100 x 148 mm (4 x 5 5/8 in.)] I should... 1 Slide the envelope, with its flap side on the left and flap facing up, or other small media into the single envelope slot. Push the media in until it stops. 2 Choose the print settings that match the type and size of the envelope. 3 Print the media. Stack of envelopes 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Slide up to 15 envelopes, with their flap side on the left and flap facing up, into the IN tray as far as they will go. 3 Slide the paper guides snugly against the edges of the envelopes. 4 Choose the print settings that match the type and size of the envelopes. 5 Print the envelopes. 12 Beyond the Basics Setup Tab Features Tab 2 HP print settings to choose Setup Tab - Paper Type: Choose Plain Paper - Print Quality: Choose Normal - Paper Size: Choose appropriate envelope size Features Tab - Orientation: Choose appropriate orientation - Two-Sided Printing: Unchecked Guidelines to remember · Make sure the OUT Tray Flap is in the down position. · Avoid envelopes that have clasps or windows. · Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged. · If your software program includes an envelopeprinting feature, follow those instructions instead of the procedure here. Setup Tab - Paper Type: Choose Plain Paper - Print Quality: Choose Normal - Paper Size: Choose appropriate envelope size Features Tab - Orientation: Choose appropriate orientation - Two-Sided Printing: Unchecked · · · · Never load more than 15 envelopes at one time. Align the envelope edges before inserting them. Avoid envelopes that have clasps or windows. Avoid envelopes that are shiny or embossed, envelopes with thick, irregular, or curled edges, or envelopes that are wrinkled, torn, or otherwise damaged. · If your software program includes an envelopeprinting feature, follow those instructions instead of the procedure here. 13 2 Beyond the Basics Single envelope and small media slot OUT Tray Flap down OUT Tray Flap up IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide I want to print... Greeting Cards I should... 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Insert up to 5 cards into the IN tray as far as they will go. 3 Slide the paper guides snugly against the edges of the cards. 4 Choose the print settings that match the type and size of the cards. 5 Print the cards. 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Fan the edges of the label sheets to separate them, then align the label edges. Insert up to 20 label sheets (label side down). 3 Slide the paper guides snugly against the sheets. 4 Choose the print settings that match the type and size of labels. 5 Print the labels. Labels 14 Beyond the Basics Setup Tab Features Tab 2 HP print settings to choose Setup Tab - Paper Type: Choose HP Premium Inkjet Paper - Print Quality: Choose Normal or Best - Paper Size: Choose appropriate card size Features Tab - Orientation: Choose appropriate orientation Guidelines to remember · For best results use HP Greeting Card Paper. · If you have pre-folded greeting cards, unfold the cards, then load the cards into the IN tray. · Align the card edges before inserting the cards. · For ease of loading small cards, pull out the IN tray and raise the OUT Tray Flap. After you have inserted the cards, push back the IN tray and lower the OUT Tray Flap. Setup Tab - Paper Type: Choose Plain Paper - Print Quality: Choose Normal - Paper Size: Choose A4 or Letter (8.5x11 in.) Features Tab - Orientation: Choose appropriate orientation - Two-Sided Printing: Unchecked · Use only paper labels that are designed specifically for use with inkjet printers. · Never load more than 20 sheets at one time. · Use only full sheets of labels. · Make sure the sheets are not sticky, wrinkled, or pulling away from their protective backing. · Do not use plastic or clear labels. The ink will not dry when used with plastic or clear labels. 15 2 Beyond the Basics Single envelope and small media slot OUT Tray Flap down OUT Tray Flap up IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide I want to print... Iron-on Transfers I should... 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Load the transfer paper transparent (or glossy) side down. 3 Slide the paper guides snugly against the sheets. 4 Choose the print settings that match the type and size of your iron-on transfers. 5 Print your transfer. Posters 1 Load paper in the IN tray. 2 Slide the paper guides snugly against the sheets. 3 Choose the print settings that match the type and size of your poster. 4 Print your poster. 16 Beyond the Basics Setup Tab Features Tab 2 HP print settings to choose Setup Tab - Paper Type: Choose HP Iron-On T-Shirt Transfers - Print Quality: Choose Normal or Best - Paper Size: Choose appropriate size Features Tab - Orientation: Choose Mirror Image - Two-Sided Printing: Unchecked Setup Tab - Paper Type: Choose Plain Paper - Print Quality: Choose Normal - Paper Size: Choose appropriate size Features Tab - Orientation: Choose appropriate orientation - Two-Sided Printing: Unchecked - Poster Printing: Check this box and choose size 2x2, 3x3, or 4x4 Guidelines to remember · When you print a mirror-imaged document, the text and pictures are flipped horizontally from what you see on your computer screen. · For best results, use HP Iron-On T-Shirt Transfers. · After printing, trim the edges on each sheet and tape the sheets together. 17 2 Beyond the Basics Single envelope and small media slot OUT Tray Flap down OUT Tray Flap up IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide I want to print... Transparencies I should... 1 Slide out both of the paper guides, and remove all paper from the IN tray. 2 Fan the edges of the transparency sheets to separate them, then align the edges. 3 Insert a stack of up to 25 transparency sheets, rough side down and the adhesive strip towards the printer. 4 Slide the paper guides snugly against the transparencies. 5 Choose the print settings that match the type and size of the transparencies. 6 Print the transparencies. 7 The printer waits for transparencies to dry before releasing them automatically. Press the Resume Button to continue printing. 1 Raise the OUT Tray Flap and pull out the IN tray. 2 Slide out both of the paper guides. 3 Insert a stack of legal-sized paper into the IN tray, printable side down. Make sure you slide the paper as far as it will go into the IN tray, leaving the remainder of the paper resting over the edge of the IN tray. 4 Slide the paper width guide snugly against the stack. 5 Lower the OUT Tray Flap. 6 Choose the appropriate print settings. 7 Print your document. Legal (8.5 x 14 in.) Paper 18 Beyond the Basics Setup Tab Features Tab 2 HP print settings to choose Setup Tab - Paper Type: Choose transparency type - Print Quality: Choose Best or Normal - Paper Size: Choose appropriate size Features Tab - Orientation: Choose appropriate orientation - Two-Sided Printing: Unchecked Guidelines to remember · For best results, use HP Premium Inkjet Transparency Film or HP Premium Inkjet Rapid-dry Transparencies. The film coating on HP Premium Inkjet Rapid-Dry Transparencies is especially developed to work with HP inks, giving you crisp images and text and the fastest drying times. In addition, they won't jam your printer. Setup Tab - Paper Type: Choose Plain Paper - Print Quality: Choose Best or Normal - Paper Size: Choose Legal (8.5 x 14 in.) Features Tab - Orientation: Choose appropriate orientation - Two-Sided Printing: Unchecked · Leave IN tray out when printing on Legal (8.5 x 14 in.) paper. · Legal paper will extend over edge of IN tray. 19 2 Beyond the Basics Single envelope and small media slot OUT Tray Flap down OUT Tray Flap up IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide I want to print... Banners I should... 1 Tear off the number of sheets (up to 20) you need. 2 Tear off and discard the perforated strips, if any. 3 Slide out the paper guides, and remove all paper from the IN tray. 4 Raise the OUT Tray Flap and leave it in the up position to print your banners. 5 Put the banner paper in the IN tray so that the unattached edge of the banner paper stack is toward the printer. 6 Slide the paper guides snugly against the sheets. 7 Check Banner Printing in the Setup tab and choose the appropriate paper type and size. 8 Print the banner. 20 Beyond the Basics Setup Tab Features Tab 2 HP print settings to choose Setup Tab - Banner Printing: Check this box - Paper Type: Choose HP Banner Paper or Plain Paper - Print Quality: Choose Normal - Paper Size: Choose A4 or Letter (8.5x11 in.) Features Tab - Orientation: Choose appropriate orientation - Two-Sided Printing: Unchecked Guidelines to remember · When printing banners, be sure that the OUT Tray Flap is placed in the up position. · For best results, use HP Banner Paper. · If you are having problems printing a banner, see "Banners aren't printing correctly." on page 43. 21 2 Beyond the Basics Single envelope and small media slot OUT Tray Flap down OUT Tray Flap up IN tray pulled out Paper width guide IN tray pushed in Paper width guide Paper length guide I want to print... Manual Two-Sided Printing Book Binding I should... 1 Load paper into the IN tray. Make sure there's no paper in the OUT Tray Flap. 2 Slide the paper guides snugly against the sheets. 3 Choose the print settings that match the type and size of your paper. 4 In the Features tab, click Two-Sided Printing, then select Book or Tablet. 5 Begin printing. 6 Carefully follow the reloading instructions displayed on your computer screen. 7 When the paper is properly reloaded, click Continue in the message box on your computer screen. Tablet Binding 22 Beyond the Basics Setup Tab Features Tab 2 HP print settings to choose Setup Tab - Paper Type: Choose appropriate type - Print Quality: Choose Normal - Paper Size: Choose appropriate size Features Tab - Orientation: Choose appropriate orientation - Two-Sided Printing: Check this box, then choose Book (for binding on the side) or Tablet (for binding at the top). Guidelines to remember · The printer prints one side of the paper first. Then, a message on your computer screen tells you how to reload the paper and resume printing. The reverse side of the paper is then printed. · If you want to do two-sided printing automatically, you can purchase a Two-Sided Printing Module. This accessory may not be available in all countries (see "Supplies and Accessories" on page A- 6 for ordering information). 23 2 Beyond the Basics NOTES 24 3 Using and Caring for Your Print Cartridges Print Cartridge Status The Print Cartridge Status Light flashes when one or both of your print cartridges are low on ink, improperly installed, or malfunctioning. It will also flash if you are trying to use the wrong print cartridge type. If the problem is low ink, the light will stop flashing when you open the top cover. For any other print cartridge-related problem, the Print Cartridge Status Light will continue to flash. To check the status of your print cartridges, open the printer's top cover. The yellow arrow on the print cartridge cradle aligns with one of five Print Cartridge Status icons. Color print cartridge low on ink Problem with black print cartridge Black print cartridge low on ink Print cartridges OK Yellow indicator arrow Problem with color print cartridge Print Cartridge Status Light 25 3 Using and Caring for Your Print Cartridges When the Print Cartridge Status Light flashes, open the printer's top cover and follow the instructions below. For more information on replacing print cartridges see page 27. If the arrow points to... Problem with color print cartridge It means... The print cartridge is either: · missing · improperly installed · the wrong print cartridge for the printer · defective To solve the problem... 1 Insert a print cartridge if it is missing. 2 Remove and reinsert the existing print cartridge. 3 If there is still a problem, verify that the cartridge is an HP C6578 Series cartridge. 4 If the problem persists, replace the cartridge. 1 Insert a print cartridge if it is missing. 2 Remove and reinsert the existing print cartridge. 3 If there is still a problem, verify that the cartridge is an HP 51645 Series cartridge. 4 If the problem persists, replace the cartridge. Consider replacing the color cartridge with an HP C6578 Series cartridge. Problem with black print cartridge The print cartridge is either: · missing · improperly installed · the wrong print cartridge for the printer · defective Color print cartridge low on ink Color print cartridge is running low on ink. Black print cartridge low on ink Black print cartridge is running low on ink. Consider replacing the black cartridge with an HP 51645 Series cartridge. Print cartridges OK Print cartridges are operational. No problems. 26 Using and Caring for Your Print Cartridges 3 Replacing Print Cartridges Note: When buying replacement print cartridges, check the part numbers carefully. The print cartridge numbers for your printer are: Black HP 51645 Series Tri-Color HP C6578 Series Note: When a print cartridge runs out of ink, leave the empty cartridge in the cradle until you can replace it. The printer does not print with only one print cartridge in the cradle. To replace a print cartridge: 1 To access the print cartridge cradle, lower the Fold-Up tray, and then press the Power Button to turn on the printer. Cartridge Cradle latch 2 Open the top cover. The cradle moves to an accessible position. 3 Raise the cradle latch. 4 Lift the print cartridge out and discard it. Warning Keep print cartridges out of the reach of children. 27 3 Using and Caring for Your Print Cartridges 5 Remove the replacement print cartridge from its packaging and carefully remove the protective vinyl tape. Do NOT touch the ink nozzles Do NOT touch or remove the copper contacts Black Tri-Color Remove the protective vinyl tape Warning Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Also, do NOT remove the copper strips; these are required electrical contacts. 6 Push the print cartridge firmly, straight down into the print cartridge cradle. 7 Close the cradle latch. When the latch is fully closed, you will hear a click. 8 Load plain white paper in the IN tray. 9 Close the top cover, then a calibration page will print. Note: Any time you install a new print cartridge, the printer software prints a calibration page to ensure your print quality. If you are in the middle of printing and stop to change a print cartridge, the software will wait until your printing has completed before it executes the calibration test. 10 If the Print Cartridge Status Light continues to blink after you install the new print cartridge, check the part number on the print cartridge to ensure you installed the correct one. 28 Using and Caring for Your Print Cartridges 3 Storing Print Cartridges To maintain excellent print quality from your print cartridges: · Keep all print cartridges in their sealed packages, at room temperature (60-78° F or 15.6-26.6° C), until you are ready to use them. · Once installed, leave the print cartridges in their cradle at all times to keep them from drying out or becoming clogged. · Store unsealed print cartridges in an airtight plastic container. · Do not unplug the printer until printing is complete and the print cartridge cradles have returned to their home position on the right side of the printer. The print cartridges will dry out if not stored in their home position. Warning Only use the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted outlet switch to turn the printer on and off may cause premature failure. 29 3 Using and Caring for Your Print Cartridges Cleaning Print Cartridges When Do You Need to Clean? Clean the print cartridges if your printed page is missing lines or dots, or if it contains ink streaks. If You See Missing Lines or Dots... Clean the print cartridges from the HP DeskJet Toolbox by doing the following: 1 Open the HP DeskJet Toolbox. See page 8 for instructions on how to find it. 2 Click Clean the Print Cartridges and follow the on-screen directions. Note: Unnecessary cleaning wastes ink and shortens the life of the print cartridge. If You See Ink Streaks... Clean the print cartridges and the print cartridge cradle by following the instructions below. or sn ame jstujn d diam noft juestk ut labore qusft vo ed kitft ghocknor 1 Open the HP DeskJet Toolbox. See page 8 for instructions on how to find it. 2 Click Clean the Print Cartridges and follow the on-screen directions. If this does not prevent streaks, follow the instructions for "Manually Cleaning the Print Cartridges" on the next page. Caution Be careful not to get ink on your hands or clothing. 30 Using and Caring for Your Print Cartridges Manually Cleaning the Print Cartridges and Print Cartridge Cradle 3 In order to properly clean the print cartridges and cradle, you will need distilled or bottled water and cotton swabs or a similar lint-free absorbent material that will not stick to the cartridges. Manually Cleaning the Print Cartridges 1 Lower the Fold-Up tray and press the Power Button Then lift the top cover. to turn the printer on. 2 After the print cartridges move into an accessible position, unplug the power cord from the back of the printer. Warning Keep new and used print cartridges out of the reach of children. 3 Remove the print cartridges and set them on a piece of paper with the ink nozzle plate facing up. Caution Do NOT touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connection. Also, do NOT remove the copper strips; these are required electrical contacts. 4 Dip a clean cotton swab into distilled water and squeeze any excess water from the swab. 5 Clean the face and edges of the print cartridge as shown. Do NOT wipe the nozzle plate. Do NOT clean nozzle plate 6 Inspect the cartridge for fibers on the face and edges. If fibers are still present, repeat the cleaning process. Clean 7 Repeat the cleaning process for the other print cartridge. Caution Once you've removed the print cartridges, make sure that they are not outside of the print cartridge cradle longer than 30 minutes. 31 3 Using and Caring for Your Print Cartridges Manually Cleaning the Print Cartridge Cradle 1 Using clean, moistened swabs, wipe the underside of each wall of the cradle. 2 Repeat until no ink residue is seen on a clean swab. 3 Reinsert the print cartridges, then close the printer's top cover. 4 Load paper into the IN tray. 5 Reinsert the electrical power cord into the back of the printer. 6 Print a test page. From the HP Toolbox, click Print a Test Page. Cradle wall Note: If streaking still appears, repeat the procedure until the test printout is clean. You will find additional maintenance tips at: http://www.hp.com/support/home_products Damage Resulting from Refilling the Print Cartridges To get the best performance from your printer, Hewlett-Packard recommends using only genuine HP supplies for HP DeskJet printers, including genuine factory-filled HP print cartridges. Damage resulting from the modification or refilling of HP print cartridges is specifically excluded from the coverage of HP printer warranties. Note: When buying replacement print cartridges, check the part numbers carefully. The print cartridge numbers for your printer are: Black HP 51645 Series Tri-Color HP C6578 Series 32 4 Getting Help When Things Go Wrong Troubleshooting Tips It's frustrating when things go wrong, but the following pages contain tips that can help you determine what the problem is and how to fix it. Be sure cable connections are secure. Make sure that you are using the right cable for your operating system. Check if your question is similar to those listed below and then follow the instructions found in that section: The printer software won't install, what's wrong? See pages 33­35. Why won't it print? See pages 36­39. What do the flashing lights mean? See page 40. Is there a problem with your printout? See pages 41­44. The printer software won't install, what's wrong? What is the problem? I inserted a CD, but the computer couldn't read it. Possible cause · The CD wasn't properly inserted. OR · The CD player may be damaged. OR · The CD may be damaged. To solve the problem... 1 Reinsert the CD and try again. If this doesn't solve your problem... 2 Try inserting a CD that you know works. If that CD doesn't work, you may need to replace your CD player. 3 If other CD's work but the printer software CD doesn't, you may have a damaged CD. You can download the printer software from an HP web site (see page 45 for web site addresses). 4 If you don't have Web access, contact HP Customer Care. See page 47, to locate the phone number nearest you. 33 4 Getting Help When Things Go Wrong The printer software won't install, what's wrong? continued What is the problem? The software did not install correctly. Possible cause · There may be a conflict with your virus protection program. OR · There may be a conflict with another software program. OR · Your printer software didn't install properly. To solve the problem... 1 Uninstall your printer software. For Windows 95, 98, or NT 4.0 a Make sure the printer software CD is inserted into the CD-ROM drive. b Select Start Run. c Click Browse, then go to the CD icon. d Click Open, then click OK. e When the opening screen for the software installation appears, select Remove HP DeskJet 930C Series software. If you are running Windows 3.1x: a In the Program Manager, select File Run. b Type the letter of the computer's CD-ROM drive, followed by setup.exe (for example, if the install CD is in drive D, type D:\setup.exe), then click OK. c When the opening screen for the printer software installation screen appears, select Remove HP DeskJet 930C Series software. 2 Close any virus protection programs that are active. To close (exit) the program, choose either Step a or b: a Right-click on the virus protection program icon and select Disable. b Click the X in the upper right corner of the program's operating window. 3 Exit all of your software programs. (See 2b above.) 4 Reinstall the printer software. See the "Install Printer Software" step on the Quick Start Poster or see page 49 in this User's Guide. If you are still having problems with the software installation, call an HP authorized dealer or HP Customer Care. For the phone number of the HP Customer Care Center nearest you, see page 47. 34 Getting Help When Things Go Wrong 4 The printer software won't install, what's wrong? continued What is the problem? When I connect a USB cable between the printer and my computer, an "Unknown device" message appears. Possible cause · Static electricity has built up in the cable between your computer and printer. OR · You may have a defective USB cable. To solve the problem... 1 Disconnect the USB cable from your 2 3 4 5 6 printer. Unplug the printer from its power cable. Wait approximately 30 seconds. Plug the power back into the printer. Plug the USB cable back into the printer. If "Unknown device" continues to appear in the "New hardware found" dialog, replace the USB cable or use a parallel cable. When I connect a USB cable between the printer and my computer, the "New Hardware Wizard" message did not appear. You may not be using Windows 98. Make sure Windows 98 is running and your computer is connected using a USB cable. If you do not have Windows 98, you need to use a parallel cable. You may not have USB enabled. 1 In Windows 98, click Start 2 3 4 5 Settings Control Panel. Double-click the System icon. Click the Device Manager tab. Click the plus ( + ) icon next to the Universal Serial Bus Controller option. If you see a USB host controller and a USB root hub listed, USB is probably enabled. If you do not see these devices listed, refer to your computer's documentation or contact the manufacturer for more information on enabling and setting up USB. If you cannot enable USB, you can always use a parallel cable to connect your printer to your computer. cable from your printer.