HP DeskJet Printer User's Guide for Windows 970C Series English HP Customer Care Thank you for buying an HP DeskJet printer. Because HP wants owning your printer to be a trouble-free experience, we back your purchase with HP Customer Care-- award-winning service and support that includes: HP Customer Care Online Click your way to a quick solution! HP Customer Care Online is a great place to start for answers to questions about your HP DeskJet printer--24 hours a day, seven days a week. If you have a modem connected to your computer and subscribe to an online service, or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites: English: French: German: Japanese: Korean: Portuguese: Simplified Chinese: Spanish: Traditional Chinese: http://www.hp.com/support/home_products http://www.hp.com/cposupport/fr http://www.hp.com/cposupport/de http://www.jpn.hp.com/CPO_TC/eschome.htm http://www.hp.co.kr/go/support http://www.hp.com/cposupport/pt http://www.hp.com.cn/go/support http://www.hp.com/cposupport/es http://support.hp.com.tw/psd From HP Customer Care Online you can link to HP Customer Care User Forums and HP Customer Care Email. HP Customer Care by Phone Call us direct and connect with a service technician who specializes in your product and who can typically answer your questions in one phone call. (See page 43 in this User's Guide for phone numbers.) Acknowledgments Microsoft, MS, MS-DOS, and Windows are registered trademarks of Microsoft Corporation (U.S. patent numbers 4955066 and 4974159). MMX and Pentium are U.S. registered trademarks of Intel Corporation. TrueType is a U.S. trademark of Apple Computer, Inc. Notice The information contained in this document is subject to change without notice. Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. All rights reserved. Reproduction, adaptation, or translation of this manual is prohibited without prior written permission of Hewlett-Packard Company, except as allowed under the copyright laws. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. Edition 2, January 2000 © Copyright Hewlett-Packard Company 1999 Table of Contents Chapter 1 Using Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Buttons and Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Paper Trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Automatic Two-Sided Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Basic Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Printer Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Printing on Different Types of Paper and Media . . . . . . . . . . . . . . . . . . . . . 10 HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Chapter 2 Using and Caring for Your Print Cartridges . . . . . . . . . . . . . . . . 29 Print Cartridge Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Replacing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Storing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Cleaning Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Damage Resulting from Refilling the Print Cartridges. . . . . . . . . . . . . . . . 36 Chapter 3 Getting Help When Things Go Wrong . . . . . . . . . . . . . . . . . . . . . . 37 Basic Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Clearing a Paper Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 HP Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Chapter 4 Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Part Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Printer Quick Start Posters, User's Guides, and Network Guides for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Paper and Other Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Appendix A Setup Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Using a Parallel Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Using a USB Cable (Requires Windows 98 or Windows 2000 Professional.) . . . . . . . . . . . . . . 54 i Appendix B Printing in Windows 3.1x and DOS . . . . . . . . . . . . . . . . . . . . . . . . . 59 HP DeskJet 970C Printer Properties Dialog Box. . . . . . . . . . . . . . . . . . . . . 59 Setup Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Features Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Color Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Services Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 HP DeskJet Toolbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 How Do I? Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Appendix C Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Language Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Appendix D Frequently Asked Questions About USB (Universal Serial Bus) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Appendix E Legal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Limited Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 HP Year 2000 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 ii Introduction Thank You For Buying an HP DeskJet Printer! Here's what comes in the box. If something is missing, talk to your HP dealer or call HP Customer Care. (See "HP Customer Care by Phone" on page 43 for the appropriate telephone number.) Printer Automatic Two-Sided Printing Module Documents about your printer Qu ick Sta Paralle Q rt Sl Cabuic et le k up Printer software Sta rt US BC ab Set le up Power cord Quick Start poster Black print cartridge Color print cartridge Note: You'll need to buy a printer cable, such as the HP IEEE 1284-Compliant Parallel Interface Cable (bidirectional). If you are using Windows 98 and want to use USB, purchase an HP USB-Compliant cable (see See "Ordering Information" on page 48.). If your computer does not have a CD-ROM drive and if diskettes were not included with your printer, see See "Printer Software" on page 42. for information on ordering diskettes. For information on printing across a network with the HP DeskJet 970C Series printer, see your HP DeskJet 970C Series Printer Network Guide for Windows. iii Special Features of Your HP DeskJet Printer Your new HP DeskJet printer is equipped with these special features: · Stunning photo quality through HP's PhotoREt printing technology · Uncompromising performance with print speeds of up to 12 pages per minute for black text and 10 pages per minute for text with color graphics · Innovative, easy-to-use automatic two-sided printing · Network-capable (supports HP JetDirect External Print Server) Finding More Information This User's Guide shows you how to operate your printer. For more information: · Use the Quick Start Poster for installation. · Visit an HP web site for the latest product information, troubleshooting, and printer software updates (see page 42 for web site addresses). For Windows 95, 98, and NT 4.0 Users · Consult the Release Notes file in the HP DeskJet 970C Series program group for information about hardware and software compatibility. To access the Release Notes, click on Start Programs HP DeskJet 970C Series. For Windows 2000 Professional Users · If you are a Windows 2000 Professional user, visit HP's web site at http://www.hp.com/cposupport/eschome.html for more information. For Windows 3.1x Users · Consult the Release Notes for information about hardware and software compatibility. Open this file by double-clicking the HP DeskJet 970C Series Release Notes icon in the HP DeskJet Utilities program group. For DOS Users · If you are using DOS, information can be found in a text document (dosread.txt). This document is on the printer software CD in the \\djcp\ directory. For example, "enu" is the language code for English, so dosread.txt is located in the \enu\djcp directory. For a list of language codes, see page 66. If you have diskettes, the file is located on the HP DeskJet Control Panel for DOS diskette. iv 1 Using Your Printer Buttons and Lights The buttons on the front of your HP DeskJet printer enable you to turn the printer on and off, cancel a print job, or resume printing. The lights provide you with visual cues about the state of your printer. The buttons and lights from left to right are: Cancel Button ­ Press this button to cancel the current print job. Print Cartridge Status Light ­ When lit, the light above this symbol indicates that you need to check the status of your print cartridges. See "Print Cartridge Status" on page 29. Resume Button and Light ­ Whenever the light above the Resume Button flashes, press the Resume Button to continue printing. Power Button and Light ­ Use the Power Button to turn the printer on and off. The green light above the Power Button flashes when the printer is processing information. Warning Use only the Power Button on the front of the printer to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off may cause premature printer failure. 1 1 Using Your Printer Paper Trays IN Tray You place paper and other media types for printing in the IN tray. Pull out this tray for easy loading. Once you insert the media you want to use, slide the paper guides so they rest snugly against the media. Be sure to slide all media as far as it will go into the IN tray. IN tray pushed in Paper width guide Paper length guide IN tray pulled out Paper width guide Paper length guide OUT Tray The printer sends its completed pages to the OUT tray. The OUT tray has two different positions. Down ­ For most types of printing (except banners). The down position also allows single envelope printing. Up ­ For ease of loading media in the IN tray and for banner printing. Single envelope slot OUT tray down OUT tray up 2 1 Using Your Printer Automatic Two-Sided Printing The Automatic Two-Sided Printing Module is a special hardware and software feature that enables your printer to automatically print on both sides of the page. Installing the Automatic Two-Sided Printing Module 1 Turn the knob on the printer's Rear Access Door counter-clockwise, and remove the door. 2 Press the button on each side of the Automatic Two-Sided Printing Module, and insert the module into the back of the printer. 3 Release the buttons. 3 1 Using Your Printer Printing with the Automatic Two-Sided Printing Module 1 Load appropriate paper. Note: Not all paper types or sizes work with the Automatic Two-Sided Printing Module. You can print on plain ...