User manual HP LASERJET 1005 PRINTER

use hp LaserJet 1005 series HP LaserJet 1005 Series Printer User Guide © Copyright Hewlett-Packard Company 2003 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. A user of the Hewlett-Packard printer associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server, provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this user guide. Publication number: Q2676-90906 Edition 1, 1/2003 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. Trademark Credits Microsoft®, MS Windows, Windows®, and MS-DOS® are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR® is a U.S. registered mark of the United States Environmental Protection Agency. Netscape is a U.S. trademark of Netscape Communications Corporation. Zenographics is a U.S. trademark of Zenographics, Incorporated. All other products mentioned herein may be trademarks of their respective companies. Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A. Content 1 Getting started Review the package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Prepare the location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Regulate the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Install the printer software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Open the print cartridge door. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Remove the left cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Connect the printer cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Prepare the print cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Install the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Load the paper input tray. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Connect the power cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Troubleshooting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Installation is complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 2 Getting to know the printer Identifying the printer's components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer paper input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer media guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer output paths. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print cartridge door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning the power off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Understanding voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 17 17 18 18 19 20 20 3 Media Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optimizing print quality for media types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loading media into the paper input tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Specific types of media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing transparencies and labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing letterhead and preprinted forms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing custom-sized media and card stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 22 23 23 24 25 26 27 4 Printing tasks Accessing the printer properties (driver) and help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer properties online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing multiple pages on a single sheet of media (N-up printing) . . . . . . . . . . . . . . . . . . . . Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Understanding print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using EconoMode (Save Toner) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 30 30 31 31 32 32 32 ENWW Content 3 5 Managing the print cartridge Using HP print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . HP policy on non-HP print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Storing print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print cartridge life expectancy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recycling print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 34 34 34 34 34 35 36 6 Troubleshooting the printer Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pages printed, but there was a problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Software is installed, but pages did not print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Status light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error messages on the screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Media handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printed page is different than what appeared on screen. . . . . . . . . . . . . . . . . . . . . . . . . Printer software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the printer media path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Clearing printer media jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the pickup roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Changing the printer separation pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 38 38 38 39 41 42 43 44 45 48 50 51 53 55 56 7 Service and support Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Extended warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guidelines for repacking the printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hewlett-Packard Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . European Customer Support Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Obtaining software utilities and electronic information . . . . . . . . . . . . . . . . . . . . . . . . . . HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 60 60 60 61 62 62 62 63 63 64 Appendix A Printer specifications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Product Stewardship Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Protecting the environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Material Safety Data Sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Regulatory statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 68 69 69 70 71 71 71 72 4 Content ENWW Appendix B Media specifications Printer media specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported media sizes (printer) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Guidelines for using media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Card stock and heavy media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 74 75 75 76 76 76 77 Appendix C Warranty and licensing Hewlett-Packard software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Limited warranty for print cartridge life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 Appendix D Accessories and ordering information Appendix E Installing shared printers Index ENWW Content 5 6 Content ENWW 1 Getting started This chapter provides the following instructions for installing the software and setting up the printer: Review the package contents Prepare the location Regulate the environment Install the printer software Open the print cartridge door Remove the left cover Connect the printer cable Prepare the print cartridge Install the print cartridge Load the paper input tray Connect the power cord Troubleshooting the printer Installation is complete ENWW 7 Review the package contents 2 4 1 3 6 5 Make sure that all of the parts are included. 1 2 3 4 5 6 Printer Print cartridge (in protective bag) Getting Started Guide Software and electronic user guide (on one CD-ROM) Power cord Paper input tray Prepare the location 486 mm (19.1 in.) Place the printer on a sturdy, level surface. Allow space for ventilation. Allow space behind the printer for output from the straight-through output door. 8 Chapter 1 Getting started 253 mm (10.0 in.) ENWW Regulate the environment Do not place the printer in direct sunlight. Make sure that the environment is free from abrupt temperature or humidity changes. Temperature ­ 50° to 91° F (10° to 32.5° C) Relative humidity ­ 20% to 80% Install the printer software To install the printer software from the CD 1 Select Install from the autorun screen. If autorun does not occur, in the Windows system tray, click Start, click Run, type x:\setup (where x is the letter of the CD-ROM drive), and click OK. Follow the instructions on the screen. 2 ENWW Regulate the environment 9 Open the print cartridge door Firmly grasp the left and right sides, and pull the print cartridge door toward you. Remove the left cover Pull out on the rear of the cover, and rotate it away from the printer. Connect the printer cable Plug the printer cable into the printer (A). Plug the printer cable into the PC (B). 10 Chapter 1 Getting started ENWW Prepare the print cartridge Remove the print cartridge from the plastic bag. To remove the mylar tape, break the tab on the left, and pull the tape completely out. Install the print cartridge Insert the print cartridge into the printer, making sure that the print cartridge is in position. ENWW Install the print cartridge 11 Load the paper input tray 1 3 2 4 1 2 3 4 Slide the paper input tray in and down at an angle until it fits securely in the printer. Slide the media guides out and back to accommodate the media. Place the media in the paper input tray. Slide the media guides until they are flush with the media. Install the paper input tray cover. Connect the power cord Plug the power cord into the printer (A). Plug the power cord into the power receptacle (B). 12 Chapter 1 Getting started ENWW Troubleshooting the printer If the top status light is on, the printer is ready to print. If no status lights are on, check the power cord and the printer cable connections. CAUTION Before you connect the cable to the printer, always unplug the printer. Otherwise, the printer might be damaged. Installation is complete Congratulations! Your HP LaserJet 1005 Series Printer is ready to use. If you had any problems, see Troubleshooting the printer or go to HP's support Web site at http://www.hp.com/support/lj1005. ENWW Troubleshooting the printer 13 14 Chapter 1 Getting started ENWW 2 Getting to know the printer This chapter provides information on the following topics: Identifying the printer's components Turning the power off Understanding voltage conversions ENWW 15 Identifying the printer's components 7 1 1. Status lights 2. Paper input tray 3. Long media support for the paper input tray 4. Side media guides for the paper input tray 5. Print cartridge door 6. Output bin 7. Long media extension (output bin) 2 6 3 4 5 8. Media jam release levers 9. Straight-through output door 10. Power switch 11. Power receptacle 12. USB port 13. Parallel port 14. Left cover 9 10 8 11 12 13 14 16 Chapter 2 Getting to know the printer ENWW Status lights The status lights produce patterns that identify the printer's status. Ready light (green) Attention light (amber) Ready light: Indicates that the printer is ready to print or the printer is processing data. Attention light: Indicates that the paper input tray is empty, the print cartridge door is open, the print cartridge is missing, or another type of error occurred. Note See Status light patterns for a description of the light patterns. Printer paper input tray The enclosed paper input tray, located in front of the printer, holds up to 250 sheets of 20 lb (75 g/m2) paper, multiple envelopes, or other media. See Media specifications for more information about media types. ENWW Identifying the printer's components 17 Printer media guides The paper input tray has a long media support and side media guides. Media guides ensure that the media is correctly fed into the printer and that the print is not skewed (crooked on the media). When loading media, adjust the media guides to match the width and length of the media that you are using. Printer output paths Output bin The output bin is located on the top of the printer. Printed media is collected here in the correct sequence when the straight-through output door is closed. Use the output bin when printing normal and large, collated documents. 18 Chapter 2 Getting to know the printer ENWW Straight-through output path The straight-through output path is useful when you are printing envelopes, transparencies, heavy media, or any media that tends to curl when printed. Printed media exits in reverse order when the straight-through output door is open. Note Printed media does not stack when you use the straight-through output path. The media drops to the surface below unless you remove each sheet as it exits the printer. Print cartridge door The print cartridge door is located on the front of the printer. You must open the print cartridge door to access the print cartridge, clear jams, and clean the printer. To open the print cartridge door, firmly grasp the left and right sides, and pull the print cartridge door toward you. Note You will feel some resistance when you open the print cartridge door. Opening the print cartridge door conveniently lifts the print cartridge for easy removal. ENWW Identifying the printer's components 19 Turning the power off You must unplug the printer to turn the power off. WARNING! To ensure your safety when working inside the printer for any reason, unplug the printer. Understanding voltage conversions Because of the different specifications, Hewlett-Packard does not offer a voltage conversion or support the voltage conversion of the U.S. version of the HP LaserJet family of printers for foreign use. If you plan on using the equipment outside of the United States, Hewlett-Packard advises you to purchase the products in the country/region where you will use them. CAUTION Check your printer's voltage requirement before you plug it in. If you plug a printer that requires 110-127 volts of power into a 220-240 voltage outlet, it will damage the printer. 20 Chapter 2 Getting to know the printer ENWW 3 Media This chapter provides information on the following topics: Choosing paper and other media Optimizing print quality for media types Loading media into the paper input tray Printing transparencies and labels Printing envelopes Printing letterhead and preprinted forms Printing custom-sized media and card stock ENWW 21 Choosing paper and other media HP LaserJet printers produce excellent print quality documents. You can print on a variety of media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media. The following are the supported media sizes: Minimum: 76 by 127 mm (3 by 5 in.) Maximum: 216 by 356 mm (8.5 by 14 in.) Properties such as weight, grain, and moisture content are important factors that affect printer performance and quality. To achieve the best possible print quality, only use high-quality media designed for laser printers. See Printer media specifications for detailed paper and media specifications. Note Always test a sample of the media before you purchase large quantities. The media supplier should understand the requirements specified in the Guidelines for Paper and Other Print Media (HP part number 5963-7863). See Printer media specifications for more information. Optimizing print quality for media types The temperature of the printer's engine fuser affects the quality of your printed documents. Different types of media require different engine fuser temperatures to optimize the print quality. You can specify the type of media that you are using to print in the printer driver. This changes the engine fuser to the temperature that is appropriate for that media. To change the media type in the printer driver 1 2 3 4 Note Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab. Select the media type from the Optimize for drop-down list. Click OK. Printing speeds are automatically reduced when printing special-sized media. 22 Chapter 3 Media ENWW Loading media into the paper input tray The paper input tray holds up to 250 pages of 20 lb (75 g/m2) paper or fewer pages of heavier media (25 mm or less stack). Load media with the top forward and the side to be printed facing up. To prevent jams and skewing, always adjust the side media guides and long media support. CAUTION If you try to print on media that is wrinkled, folded, or damaged in any way, a jam might occur. See Printer media specifications for more information. When you add new media, make sure that you remove all of the media from the paper input tray and straighten the stack of new media. This helps prevent multiple sheets of media from feeding through the printer at one time, reducing media jams. Note Specific types of media Transparencies and labels: Load transparencies and labels with the top forward and the side to be printed facing up. See Printing transparencies and labels for more information. Envelopes: Load envelopes with the narrow, stamp side forward and the side to be printed facing up. See Printing envelopes for more information. Letterhead and preprinted forms: Load letterhead and preprinted forms with the top forward and the side to be printed facing up. See Printing letterhead and preprinted forms for more information. Custom-sized media and card stock: Load custom-sized media and card stock with the narrow side forward and the side to be printed facing up. See Printing custom-sized media and card stock for more information. ENWW Loading media into the paper input tray 23 Printing transparencies and labels Only use transparencies and labels that are recommended for laser printers, such as HP transparency film and HP LaserJet labels. See Printer media specifications for more information. CAUTION Inspect the media to make sure that it is not wrinkled or curled and that it does not have any torn edges or missing labels. Do not use labels that have exposed backing. Labels can peel off of sheets that have spaces between the labels, causing serious jams. CAUTION To print transparencies or labels 1 2 3 4 5 Open the straight-through output door. Load the media in the paper input tray. Make sure that the top of the media is forward and the side to be printed (rough side) is facing up. Adjust the media guides. Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab, select Transparency or Labels from the Optimize for drop-down list, and click OK. Print the document. To prevent the media from sticking together, remove the media from the back of the printer as it prints, and place the printed pages on a flat surface. 24 Chapter 3 Media ENWW Printing envelopes 1 Only use envelopes that are recommended for laser printers. See Printer media specifications for more information. 1 2 3 2 To prevent the envelopes from curling as they print, open the straight-through output door. Before loading the envelopes, slide the media guides outward so that they are slightly wider than the envelopes. Place the envelopes with the stamp end forward and the side to be printed facing up. Note If the envelopes have a flap on the short edge, feed that edge into the printer first. 4 3 Adjust the media guides to the length and width of the envelopes. Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab, select Envelope from the Optimize for drop-down list, and click OK. 4 ENWW Printing envelopes 25 Printing letterhead and preprinted forms To print letterhead or preprinted forms 1 2 3 Load the media with the top forward and the side to be printed facing up. Adjust the media guides to fit the width of the media. Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab, select the appropriate media from the Optimize for drop-down list, and click OK. Print the document. Note To print a single-page cover letter on letterhead followed by a multiple-page document, load the standard media in the paper input tray. Place a sheet of letterhead on top of the standard media. The printer automatically prints the letterhead first. 26 Chapter 3 Media ENWW Printing custom-sized media and card stock The HP LaserJet 1005 Series Printer can print on custom-sized media or card stock between 76 by 127 mm (3 by 5 in.) and 216 by 356 mm (8.5 by 14 in.). CAUTION Make sure that the media is not stuck together before you load it. To print on custom-sized media or card stock 1 2 3 4 5 Open the straight-through output door. Load the media with the narrow side forward and the side to be printed facing up. Adjust the media guides to fit the media. Select the correct media size in the printer settings. (Software settings can override printer properties.) Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab, select the appropriate media from the Optimize for drop-down list, and click OK. Print the document. ENWW Printing custom-sized media and card stock 27 28 Chapter 3 Media ENWW 4 Printing tasks This chapter provides information on the following topics: Accessing the printer properties (driver) and help Printing watermarks Printing multiple pages on a single sheet of media (N-up printing) Canceling a print job Understanding print quality settings Using EconoMode (Save Toner) ENWW 29 Accessing the printer properties (driver) and help This section provides information on the following topics: Printer properties (driver) Printer properties online help Printer properties (driver) Printer properties control the printer. You can change the default settings, such as media size and type, printing multiple pages on a single sheet of media (N-up printing), resolution, and watermarks. You can access the printer properties in the following ways: Through the software application that you are using to print. This only changes the settings for the current software application. Through the Windows® operating system. This changes the default settings for all future print jobs. Note Because many software applications use a different method of accessing the printer properties, the following section describes the most common methods used in Windows 9x, 2000, Millennium, NT 4.0, and Windows XP. Windows 9x, 2000, Millennium, and NT 4.0 Change the settings only for the current software application: From within the software application, on the File menu, click Print, and click Properties. (Although the steps can vary between software applications, this is the most common method.) Change the default settings for all future print jobs: In the Windows system tray, click Start, select Settings, and click Printers. Right-click the printer icon that you want to change, and click Properties. (Many of the features in Windows NT 4.0 are also in the Document Defaults menu.) Windows XP To change the default settings for all future print jobs, perform the following steps: 1 2 3 4 5 6 In the Windows system tray, click Start, and click Control Panel. Double-click Printers and Other Hardware. Click Printers and Faxes. Right-click the HP LaserJet 1005 Series Printer icon. Click Properties. Change the settings, and click OK. Printer properties online help The printer properties (driver) online help includes specific information about the functions in the printer properties. This online help guides you through the process of changing your printer's default settings. To access the printer properties help system, open the printer driver, click the Printer Properties tab, and click Help. 30 Chapter 4 Printing tasks ENWW Printing watermarks You can use the watermark option to print text "underneath" (in the background) the text of an existing document. For example, you might want to have Draft or Confidential printed in large gray letters diagonally across the first page or all of the pages of a document. To access the watermark feature 1 2 3 From the software application, access the printer properties. See Printer properties (driver) for instructions. Click the Effects tab, and specify the type of watermark that you want to print on your document. Click OK. Printing multiple pages on a single sheet of media (N-up printing) You can select the number of pages that you want to print on a single sheet of media. If you choose to print more than one page per sheet, the pages appear smaller and are arranged on the sheet in the order that they would otherwise be printed. You can specify up to 9 pages per sheet of media. To access the multiple pages per sheet feature 1 2 3 4 5 6 From the software application, access the printer properties. See Printer properties (driver) for instructions. Click the Finishing tab. Type the number of pages per sheet in the Pages per Sheet box. To print borders around each page, select Print Page Borders. To specify the order that you want the pages printed on the page, select the appropriate option from the Page Order drop-down list. Click OK. ENWW Printing watermarks 31 Canceling a print job You can cancel a print job from a software application or a print queue. To stop the printer immediately, remove the remaining media from the printer. After the printer stops, use one of the following options: Software application: Typically, a dialog box appears briefly on your screen, allowing you to cancel the print job. Windows print queue: If a print job is waiting in a print queue (computer memory) or print spooler, you can delete the job from the Printer screen. If the status lights continue to blink after you cancel a print job, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer finishes sending data. The printer will return to the Ready state. Understanding print quality settings Print quality settings affect how light or dark the print is on the page and the style that the graphics are printed. You can also use the print quality settings to optimize the print quality for a specific media type. See Optimizing print quality for media types for more information. You can change the settings in the printer properties to accommodate the types of jobs you are printing. The following are the print quality options: Best Quality: This option prints at 600 dpi and provides the best print quality. This is the default setting. 300 dpi: This option prints at a slightly reduced resolution so that the job can print faster. Custom: You can use this option to specify your own custom print quality settings. EconoMode (Save Toner): This option prints using less toner. This option is useful when you are printing drafts. To change the print quality settings 1 2 3 4 Access the printer properties. See Printer properties (driver) for instructions. Click the Finishing tab. Select the Print Quality option. To view and change the output and graphic settings for the option that you selected, click Details. Using EconoMode (Save Toner) EconoMode is an excellent way to extend the life of your print cartridge. EconoMode uses substantially less toner than normal printing. The printed image is much lighter, but it is adequate for printing drafts or proofs. To enable EconoMode, access the printer properties. See Printer properties (driver) for instructions. Click the Finishing tab, select EconoMode (Save Toner), and click OK. 32 Chapter 4 Printing tasks ENWW 5 Managing the print cartridge This chapter provides information on the following topics: Using HP print cartridges Storing print cartridges Print cartridge life expectancy Recycling print cartridges Saving toner Redistributing toner Changing the print cartridge ENWW 33 Using HP print cartridges HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new, refilled, or remanufactured. Since they are not HP products, Hewlett-Packard cannot influence their design or control their quality. Service or repair that is required as a result of using non-HP print cartridges will not be covered under the printer warranty. Note The warranty does not apply to defects resulting from software, interfacing, or parts not supplied by Hewlett-Packard. Storing print cartridges Do not remove the print cartridge from its package until you are ready to use it. The shelf life of a print cartridge in an unopened package is approximately 2.5 years. The shelf life of a print cartridge in an opened package is approximately 6 months. CAUTION To prevent damage to the print cartridge, do not expose it to light. Print cartridge life expectancy The life of the print cartridge depends on the amount of toner that your print jobs require. When printing text at 5% coverage, the standard print cartridge (C7115A) lasts an average of 2,500 pages. This assumes that you set the print density to 3 and disable EconoMode. (These are the default settings.) Recycling print cartridges To reduce landfill waste, Hewlett-Packard has adopted a recycling program for empty print cartridges. A postage-paid shipping label is inside the new HP LaserJet print cartridge box. Since 1990, the HP Printing Supplies Environmental Program has collected more than 48 million used HP LaserJet print cartridges that otherwise might have been discarded in the world's landfills. To join this recycling effort, follow the instructions provided in the new print cartridge box. To install a new HP print cartridge, see Changing the print cartridge or follow the instructions included in the print cartridge box. See the recycling information on the print cartridge box and the HP Printing Supplies Environmental Program included in the print cartridge box. Saving toner While in EconoMode, the printer uses less toner on each page. Selecting this option will extend the life of the print cartridge and reduce your cost per page, but it will reduce print quality. See Using EconoMode (Save Toner) for more information. 34 Chapter 5 Managing the print cartridge ENWW Redistributing toner 1 When toner is low, faded or light areas appear on the printed page. You might be able to temporarily improve print quality by redistributing the toner, which means that you might be able to finish the current print job before replacing the print cartridge. Note You will feel some resistance when you open the print cartridge door. Opening the print cartridge door conveniently lifts the print cartridge for removal. 1 Open the print cartridge door, and remove the print cartridge from the printer. 2 CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a sheet of media. 3 2 To redistribute the toner, gently shake the print cartridge from side to side. CAUTION If toner gets on your clothing, wipe the toner off with a dry cloth, and wash the clothing in cold water. Hot water will permanently set the toner into the fabric. 3 Reinsert the print cartridge into the printer, and close the print cartridge door. If the print is still light, install a new print cartridge. See Changing the print cartridge for instructions. ENWW Redistributing toner 35 Changing the print cartridge 1 Note You will feel some resistance when you open the print cartridge door. Opening the print cartridge door conveniently lifts the print cartridge for removal. 1 2 CAUTION To prevent damage, do not expose the print cartridge to light. Cover it with a piece of media. 2 3 3 4 5 Remove the new print cartridge from the packaging, and gently shake it from side to side to distribute the toner evenly inside the cartridge. Bend the tab on the left side of the cartridge to break it loose. Pull the tab until all of the tape is removed from the cartridge. Put the tab in the print cartridge box to return for recycling. Insert the print cartridge in the printer, making sure that the print cartridge is in position. Close the print cartridge door. Open the print cartridge door, and remove the old print cartridge. See Recycling print cartridges or the recycling information inside the print cartridge box. 4 CAUTION If toner gets on your clothing, wipe the toner off with a dry cloth, and wash the clothing in cold water. Hot water will permanently set the toner into the fabric. 5 36 Chapter 5 Managing the print cartridge ENWW 6 Troubleshooting the printer This chapter provides information on the following topics: Finding the solution Improving print quality Cleaning the printer Clearing printer media jams Changing the pickup roller Cleaning the pickup roller Changing the printer separation pad Note See Hewlett-Packard's Web site for software and printer driver updates, frequently asked questions, and additional troubleshooting information. See Online services for the appropriate Web address. ENWW 37 Finding the solution You can use this section to find the solution to common printer problems. Pages did not print Status light patterns: What status light pattern is displayed on the printer? See Status light patterns for more information. Error messages on screen: Is there a message on the screen? See Error messages on the screen for more information. Media handling: Is media being pulled into the printer incorrectly? Are there media jams? See Media handling problems for more information. Pages printed, but there was a problem The print quality was poor: See Improving print quality for more information. The printed pages do not always appear the same as on the screen (print preview): See Printed page is different than what appeared on screen for more information. The printer settings were inappropriate for the media: See Media handling problems for more information. Software is installed, but pages did not print Is the printer driver icon available? Is the printer in Ready mode? Can you select the printer in the Print dialog? See Printer software problems for more information. 38 Chapter 6 Troubleshooting the printer ENWW Status light patterns Status light legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Status light patterns Status lights Condition of the printer Ready The printer is ready to print. Action No action is necessary. Processing The printer is receiving or processing data. Wait for the job to print. Cleaning Mode/Engine test A cleaning page or engine test page is printing. Wait until the cleaning page is finished printing and the printer is in Ready mode. This could take up to 2 minutes. Wait until the engine test page is finished printing and the printer is in Ready mode. Out of memory The printer is out of memory. The page you are printing might be too complex for the printer's memory capacity. Try lowering the resolution. See Understanding print quality settings for more information. Door open, media out, no print cartridge, media jam, or media jam levers are down The printer is in an error state that requires operator intervention or help. Check the following: The print cartridge door is completely closed. Media is loaded. See Loading media into the paper input tray for instructions. The print cartridge is correctly installed in the printer. See Changing the print cartridge for instructions. There is no media jam. See Clearing printer media jams for instructions. The media jam levers are in the upright position. ENWW Finding the solution 39 Status light patterns (continued) Status lights Condition of the printer Printer initialization A printer initialization is taking place. Action No action is necessary. Fatal error Both lights are on. Unplug the printer for 5 minutes, and then plug it back in. If the printer still has an error, contact HP Support. See Service and support. Printer cable is not connected or there is no power Both lights are off. Make sure that there is power. Unplug both ends of the power cord, and plug them back in. Unplug the power cord, disconnect both ends of the printer cable, reconnect both ends of the printer cable, and plug the power cord back in. CAUTION Before you connect the cable to the printer, always unplug the printer. Otherwise, the printer might be damaged. 40 Chapter 6 Troubleshooting the printer ENWW Error messages on the screen Error messages on the screen Error message Printer not responding Solution Check the following: The Ready light is on. The power cord and printer cable are correctly connected. CAUTION Before you connect the cable to the printer, always unplug the printer. Otherwise, the printer might be damaged. Cannot access port (in use by another application) Try the following: Reboot the computer. Make sure that you are only running one software application at a time. Illegal operation/General protection fault/Spool 32 error A problem with your computer system resources (memory or hard disk) occurred in Windows. To clear this error, restart the computer. To help prevent this error from occurring in the future, use some or all of the following recommendations: Run fewer applications at the same time. Close applications that you are not using instead of minimizing them. Programs such as screen savers, virus checkers, status software, fax/answering software, and menu programs use the resources that the computer might need to print. Avoid memory-intensive tasks such as sending a fax or running a video clip while printing. Delete all temp (file_name.tmp) files from the Temp subdirectories, such as C:\Windows\Temp. Print at a lower resolution. ENWW Finding the solution 41 Media handling problems Media handling problems Problem Media jam Solution See Clearing printer media jams for more information. Make sure that you are printing with media that meets specifications. See Printer media specifications for more information. Make sure that you are printing with media that is not wrinkled, folded, or damaged. Make sure that the printer is clean. See Cleaning the printer media path for more information. If you are printing to the straight-through output path, close and open the door again to make sure that the media jam release levers are closed. See Page skew for more information. Adjust the media guides to the width and length of the media that you are using and try reprinting. See Printer media guides or Loading media into the paper input tray for more information. The paper input tray might be too full. See Loading media into the paper input tray for more information. Make sure that the media is not wrinkled, folded, or damaged. The printer separation pad might be worn. See Changing the printer separation pad for more information. Print is skewed (crooked) More than one sheet of media feeds through the printer at one time Printer does not pull media from the paper input tray Printer curled the media The pickup roller might be dirty or damaged. See Cleaning the pickup roller or Changing the pickup roller for instructions. See Curl or wave for more information. Open the straight-through output door to print straight through. See Printer output paths or Media for more information. The printed media does not exit Open or close the straight-through output door to reflect the output path that to the correct path you want to use. See Printer output paths for more information. Print job is extremely slow The maximum speed of the printer is 14 pages per minute. The print job might be very complex. Try the following: Reduce the complexity of the document (for example, reduce the number of multiple graphics). Access the printer properties in the printer driver. See Printer properties (driver) for instructions. Click the Paper tab, select Plain Paper from the Optimize for drop-down list, and click OK. Note This may cause toner to fuse improperly if you are using heavy media. Narrow media or heavy media will slow printing. Use normal media. Print speed is based on the PC processor speed, the amount of memory, and the amount of hard disk space available on the PC. Try increasing these components. 42 Chapter 6 Troubleshooting the printer ENWW Printed page is different than what appeared on screen Printed page problems Problem Solution Garbled, incorrect, or incomplete text The printer cable might be loose or defective. Try the following: Try printing a job that you know works. If possible, attach the printer cable and printer to another computer, and try printing a job that you know works. Unplug the power cord, disconnect the printer cable at both ends, reconnect the printer cable at both ends, and plug the power cord back in. CAUTION Before you connect the cable to the printer, always unplug the printer. Otherwise, the printer might be damaged. The wrong printer driver might have been selected when the software was installed. Make sure that HP LaserJet 1005 Series Printer is selected in the printer properties. There might be a problem with the software application. Try printing from another software application. Missing graphics or text, or blank pages Make sure that the file does not contain blank pages. The sealing tape might still be in the print cartridge. Remove the print cartridge, and pull out the sealing tape. Reinstall the print cartridge. See Changing the print cartridge for instructions. The graphic settings in the printer properties might not be correct for the type of job that you are printing. Try a different graphic setting in the printer properties. See Printer properties (driver) for more information. Page format is different than on another printer If you used an older or different printer driver (printer software) to create the document or the printer properties settings in the software are different, the page format might change when you try to print using the new printer driver or settings. To help eliminate this problem, change the resolution, media size, font settings, and other settings. See Printer properties (driver) for more information. The graphic settings might be unsuitable for the print job. Check the graphic settings, such as resolution, in the printer properties and adjust them as necessary. See Printer properties (driver) for more information. Graphics quality ENWW Finding the solution 43 Printer software problems Printer software problems Problem Solution Reinstall the printer software. In the Windows system tray, click Start, select Programs, select HP LaserJet 1005 Series Printer, and click Uninstall. Unplug the power cord from the printer. Install the printer software from the CD-ROM. Plug the power cord back into the printer. Note Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Try plugging the printer cable into a different port on the PC. If you are trying to print to a shared printer, in the Windows system tray, click Start, select Settings, and click Printers. Double-click the Add Printer icon. Follow the instructions in the Add Printer Wizard. See Installing shared printers for more information. Reinstall the printer software. In the Windows system tray, click Start, select Programs, select HP LaserJet 1005 Series Printer, and click Uninstall. Unplug the power cord from the printer. Install the printer software from the CD-ROM. Plug the power cord back into the printer. Note Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Check the amount of free space on the drive where you are installing the printer software. If necessary, free up as much space as you can, and reinstall the printer software. If necessary, run the Disk Defragmenter, and reinstall the printer software. Reinstall the printer software. In the Windows system tray, click Start, select Programs, select HP LaserJet 1005 Series Printer, and click Uninstall. Unplug the power cord from the printer. Install the printer software from the CD-ROM. Plug the power cord back into the printer. Note Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable. Print an engine test page. A printer driver for the HP LaserJet 1005 Series Printer is not visible in the Printer folder. An error message was displayed during the software installation The printer is in Ready mode, but nothing prints 44 Chapter 6 Troubleshooting the printer ENWW Improving print quality This section provides information about identifying and correcting print defects. Light print or fade The toner supply is low. See Managing the print cartridge for more information. The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough). See Printer media specifications for more information. If the whole page is light, the print density adjustment is too light or EconoMode might be turned on. Access the printer properties. See Printer properties (driver) for instructions. Click the Configure tab, and adjust the Print Density setting. Click the Finishing tab, and clear the EconoMode (Save Toner) check box. See Saving toner for more information. Toner specks The media might not meet Hewlett-Packard's media specifications (for example, the media is too moist or too rough). See Printer media specifications for more information. The printer might need to be cleaned. See Cleaning the printer or Cleaning the printer media path for instructions. Dropouts A single sheet of media might be defective. Try reprinting the job. The media's moisture content is uneven or the media has moist spots on the surface. Try printing with new media. See Printer media specifications for more information. The media lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different type or brand of media. The print cartridge might be defective. See Managing the print cartridge for more information. Vertical lines Make sure that the paper input tray cover is in place. The photosensitive drum inside the print cartridge has probably been scratched. Install a new HP print cartridge. See Changing the print cartridge for instructions. Gray background Make sure that the paper input tray cover is in place. Access the printer properties. See Printer properties (driver) for instructions. Click the Configure tab, and decrease the Print Density setting. This decreases the amount of background shading. Change the media to a lighter basis weight. See Printer media specifications for more information. Check the printer's environment. Very dry (low humidity) conditions can increase the amount of background shading. Install a new HP print cartridge. See Changing the print cartridge for instructions. ENWW Improving print quality 45 Toner smear If toner smears appear on the leading edge of the media, the media guides might be dirty. Wipe the media guides with a dry, lint-free cloth. See Identifying the printer's components or Cleaning the printer for more information. Check the media type and quality. Try installing a new HP print cartridge. See Changing the print cartridge for instructions. The fuser temperature might be too low. Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab, and make sure that you have selected the appropriate media from the Optimize for drop-down list. Loose toner Clean the inside of the printer. See Cleaning the printer for instructions. Check the media type and quality. See Printer media specifications for more information. Try installing a new HP print cartridge. See Changing the print cartridge for instructions. Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab, and make sure that you have selected the appropriate media from the Optimize for drop-down list. Plug the printer directly into an AC outlet instead of into a power strip. Vertical repetitive defects The print cartridge might be damaged. If a repetitive mark occurs at the same spot on the page, install a new HP print cartridge. See Changing the print cartridge for instructions. The internal parts might have toner on them. See Cleaning the printer for more information. If the defects occur on the back of the page, the problem will probably correct itself after a few more printed pages. Access the printer properties. See Printer properties (driver) for instructions. Click the Paper tab, and make sure that you have selected the appropriate media from the Optimize for drop-down list. Improperly formed characters If characters are improperly formed, producing hollow images, the media stock might be too slick. Try a different media. See Printer media specifications for more information. If characters are improperly formed, producing a wavy effect, the printer might need service. Print the Windows test page. If the characters are improperly formed, contact an HP-authorized dealer or service representative. See Service and support for more information.