User manual HP LASERJET 1100

HP LaserJet 1100 User Guide HP LaserJet 1100 Printer User Guide _________________ © Copyright HewlettPackard Company 2002 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number: C4224-90967 Second Edition: January, 2002 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. Trademark Credits Adobe is a trademark of Adobe Systems Incorporated. CompuServe is a U.S. trademark of CompuServe, Inc. Windows and Windows NT are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR is a U.S. registered service mark of the U.S. Environmental Protection Agency. Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A. Contents 1 Getting to know the printer Printer features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Print with excellent quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Save money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Create professional documents . . . . . . . . . . . . . . . . . . . . . . . .2 Printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Printer paper input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Printer paper guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Printer paper output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Printer door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . .8 Loading paper into the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Specific types. . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Turning the power off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Accessing printer properties (driver) and help. . . . . . . . . . . . . . . .11 Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Printer online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Printing a self-test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 2 Printing media Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Printing labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Printing letterhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Printing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 EN Contents i 3 Printing tasks Printing with manual feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Printing on both sides of the paper (manual duplexing) . . . . . . . .23 Manual duplex using the paper output bin (standard). . . . . . .24 Manual duplex (special) heavy-media, card stock . . . . . . . . .25 Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Accessing the watermark feature . . . . . . . . . . . . . . . . . . . . . .26 Printing multiple pages on a single sheet of paper (N-up printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Accessing the multiple pages per sheet feature . . . . . . . . . . .27 Printing booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Changing print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Print using EconoMode (save toner) . . . . . . . . . . . . . . . . . . . . . . .31 4 Managing the toner cartridge HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 HP policy on non-HP toner cartridges. . . . . . . . . . . . . . . . . . .34 Toner cartridge storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Toner cartridge life expectancy. . . . . . . . . . . . . . . . . . . . . . . .34 Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Changing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 5 Troubleshooting the printer Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Pages printed; however . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Printer light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Error messages on screen . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Printed page is different than what appeared on screen . . . .44 Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Correcting print defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Cleaning the toner cartridge area . . . . . . . . . . . . . . . . . . . . . .52 Cleaning the printer paper path . . . . . . . . . . . . . . . . . . . . . . .53 Clearing printer paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Removing a jammed page . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Paper jam: removing torn pieces of paper . . . . . . . . . . . . . . .57 Changing the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Resetting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 ii Contents EN 6 Service and support Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Obtaining hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . . .65 Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Customer Support and product repair assistance (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 European Customer Support Center . . . . . . . . . . . . . . . . . . .68 Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Obtaining software utilities and electronic information . . . . . .72 HP direct ordering for accessories or supplies . . . . . . . . . . . .73 HP Support Assistant compact disc . . . . . . . . . . . . . . . . . . . .73 HP service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . .75 Appendix A Printer specifications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Environmental Product Stewardship Program . . . . . . . . . . . . . . .83 Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . .83 Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . .88 Appendix B Paper specifications Printer paper specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Supported paper sizes (printer). . . . . . . . . . . . . . . . . . . . . . . . . . .90 Guidelines for using paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . . .95 Appendix C Memory (DIMMs) Installing DIMMs (memory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Test DIMM installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Removing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101 iii EN Appendix D Warranty and licensing Hewlett-Packard software license agreement . . . . . . . . . . . . . . .104 Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . .106 Limited warranty for toner cartridge life . . . . . . . . . . . . . . . . . . . .108 Appendix E Accessories and ordering information Index iv Contents EN 1 Getting to know the printer This chapter provides information on the following topics: q q q q q q q q Printer features and benefits Printer components Choosing paper and other media Loading paper into the printer Turning the power off Voltage conversions Accessing printer properties (driver) and help Printing a self-test page Note For installation instructions, see the "HP LaserJet Quick Reference Guide" that came with your printer. EN 1 Printer features and benefits Congratulations on the purchase of your new printer. You can . . . Print with excellent quality q Print at 600 dots per inch (dpi) with Resolution Enhancement technology (REt). Save money q q Use EconoMode to save toner. Print on both sides of the paper to save paper (manual duplexing). Print multiple pages on a single sheet of paper to save paper (N-up printing). q Create professional documents q Protect your documents by using Watermarks such as "confidential." Print Booklets. This feature enables you to easily print the pages required to create cards or books. Once printed, all you have to do is fold and staple the pages. Print the first page on different paper/media than the following pages. q q 2 Chapter 1 Getting to know the printer EN Printer components 2 1. Printer control panel 2. Paper supports 3. Paper input tray 4. Single-sheet paper input tray (priority feed) 5. Paper guides 6. Paper-output lever 7. Straight-through output path 8. Printer door 9. Paper output bin 1 3 4 9 5 8 7 6 1. Power switch (220-240 volt printers) 2. Power receptacle 3. Memory door 4. Parallel port 1 2 3 4 EN Printer components 3 Printer control panel The printer control panel is comprised of two lights and one lighted button. These lights produce patterns that identify the status of your printer. Go button and light Ready light Attention light q Go button and light: Press and release to print a self-test page or when in manual-feed mode, or press and hold for 5 seconds to reset the printer. Ready light: Indicates the printer is ready to print. Attention light: Indicates printer initialization, reset, and errors. q q Note See "Printer light patterns" for functional descriptions of all the light patterns. 4 Chapter 1 Getting to know the printer EN Printer paper input trays Rear paper input tray The paper input tray located closest to the back of the printer can hold up to 125 sheets of 20 lb. paper or it can hold multiple envelopes. Front (single-sheet) paper input tray The single-sheet paper input tray should be used when feeding single pages or media such as envelopes. You can print the first page on different media than the rest using the single-sheet paper input tray. Note The printer will automatically (priority feed) print from the single-sheet paper input tray before printing from the paper input tray. Printer paper guides Both input trays have paper guides. Paper guides are used to ensure the paper is correctly fed into the printer and that the print is not skewed (crooked text on the page). When loading paper, adjust the paper guides to match the width of the paper being printed. EN Printer components 5 Printer paper output paths Paper output bin The paper output bin is located on the front of the printer. Printed paper will be collected here in the correct sequence when the paperoutput lever is in the up position. Use the output bin when printing large, collated documents or when copying documents so that the original is separated from the copies. Straight-through paper output path The straight through paper output path is useful when printing envelopes, transparencies, heavy media, or anything that tends to curl when printed. Printed paper will stack in reverse order with the paper-output lever down. 6 Chapter 1 Getting to know the printer EN Printer door Open the printer door to access the toner cartridge, clear jams, and clean the printer. The printer door is located on the front of the printer. Open and close the printer door by firmly grasping the top left and right sides of the printer door and pulling it towards you. Note If the scanner is attached, it may be necessary to move the printer to the edge of your workstation before opening the printer door in order to get the full range of motion. EN Printer components 7 Choosing paper and other media HP LaserJet printers produce excellent print quality documents. You can print on a variety of print media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-sized media. Properties such as weight, grain, and moisture content are important factors, affecting printer performance and quality. To achieve the best possible print quality, use only high-quality paper designed for laser printers. See "Printer paper specifications" for detailed paper and media specifications. Note Always test a sample of paper before purchasing large quantities. Your paper supplier should understand the requirements specified in the HP LaserJet Printer Family Paper Specification Guide (HP part number 5021-8909). See "Printer paper specifications." q q Maximum supported paper size: 216 by 356 mm (8.5 by 14 in.) Minimum supported paper size: 76 by 127 mm (3 by 5 in.) 8 Chapter 1 Getting to know the printer EN Loading paper into the printer Paper should be loaded with the top down and the side-to-be printed facing forward. Always adjust the paper guides to prevent jams and skewing. CAUTION Attempting to print on paper that is wrinkled, folded, or damaged in any way may cause a jam to occur. See "Printer paper specifications." Always remove all paper from the paper input tray and straighten the stack when new paper is added. This helps prevent multiple sheets of paper from feeding through the printer at one time and reduces paper jams. See the sticker which you placed on the printer while setting up the hardware. Note Specific types. . . q Transparencies: Load transparencies with the top down and the side-to-be-printed facing toward the front of the printer. See "Printing transparencies." Envelopes: Load with the narrow, stamp side down and the sideto-be-printed facing toward the front of the printer. See "Printing envelopes." Labels: Load with the top down and the side-to-be-printed facing toward the front of the printer. See "Printing labels." Letterhead: Load with the top down and the side-to-be-printed facing toward the front of the printer. See "Printing letterhead." Cards: Load with the narrow side down and the side-to-beprinted facing toward the front of the printer. See "Printing cards." q q q q EN Loading paper into the printer 9 Turning the power off Printers that require 100-127 volts of power must be unplugged to turn the power off. Printers that require 220-240 volts can be switched off (the switch is located on the left side of the power plug) or unplugged. Note To ensure safety when working inside the printer for any reason, it is best to unplug the printer. Voltage conversions HP LaserJet printers are manufactured to different specifications for different countries. Because of these differences, HP does not recommend transporting products sold within the United States to another country. In addition to the concerns about the differing power system voltages, the country of final destination may have different import and export restrictions, power frequencies, and regulatory requirements. Note The HP LaserJet family printers must be serviced by an authorized repair depot or reseller within the country where the printer was originally purchased. Because of the different specifications and warranty coverage limitations, Hewlett-Packard does not offer a conversion, or support the conversion, of U.S. version HP LaserJet family printers for foreign use. We advise those customers planning to transport equipment outside the United States to purchase the products in the country of final destination. 10 Chapter 1 Getting to know the printer EN Accessing printer properties (driver) and help This section provides information on the following topics: q q Printer properties (driver) Printer online help Printer properties (driver) Printer properties control the printer and allow you to change default settings, such as paper size, printing on both sides of the page (manual duplexing), printing multiple pages on a single sheet of paper (N-up printing), resolution, watermarks, and printer memory. You can access the printer properties in two ways: q Through the software application from which you are printing. (Change settings for current software application use.) Using the Windows® operating system. (Change default settings for all future print jobs.) q Note Because many software applications use a different method of accessing the printer properties, we will describe common methods used in Windows 9x & NT® 4.0, and Windows 3.1x. Windows 9x & NT 4.0 q Change settings for current software application use: From the File menu within the software application, click Print, and then click Properties. (The steps can vary between software applications; this is the most common method.) Change defaults for all future print jobs: Click the Start button, click Settings, and then click Printers. Right-click the printer icon for which you would like to change properties, and then choose Properties. Many of the features in Windows NT are also located on the Document Defaults menu. q Windows 3.1x q Change settings for current software application use: From the File menu within the software application, click Print, Printers, and then click Options. (The steps can vary between software applications; this is the most common method.) Change defaults for all future print jobs: From the Windows control panel, double-click Printers, highlight the printer, and then click Setup. Accessing printer properties (driver) and help 11 q EN Printer online help Printer properties online help The printer properties (driver) online help includes information specific to the functions within the printer properties. This online help will guide you when changing default settings for your printer. Access the printer properties help system by opening the printer properties and then clicking on the Help button. Online help The HP LaserJet 1100 online help includes information for all of the printing, copying, and scanning software applications. To access the HP LaserJet 1100 Online Help, use any of the three methods below: q Program Group: · Windows 9x & NT 4.0: Click Start, Programs, HP LaserJet 1100, and then LaserJet 1100 Online Help. · Windows 3.1x: From the Program Manager, double-click the HP LaserJet 1100 icon, and then double-click LaserJet 1100 Online Help. Note The Document Assistant is not available for Windows 3.1x operating systems. q q Document Assistant: Click Tools, and then click Help. LaserJet Document Desktop: Click Help from the main menu. 12 Chapter 1 Getting to know the printer EN Printing a self-test page Among other items, a self-test page provides all of the printer configuration settings, scanner attachment verification, a sample of the print quality, and provides information for printer page counts as well as scan and copy page counts. A self-test page can also help you verify the printer is printing correctly. To print a self-test page, press and release the Go button on the printer control panel while the printer is in the Ready state. If the printer is in PowerSave mode, press and release the Go button once to awaken it, and then press and release the Go button a second time. EN Printing a self-test page 13 14 Chapter 1 Getting to know the printer EN 2 Printing media This chapter provides information on the following topics: q q q q q Printing transparencies Printing envelopes Printing labels Printing letterhead Printing cards EN 15 Printing transparencies Only use transparencies recommended for use in laser printers, such as HP transparency film. See "Printer paper specifications." CAUTION Inspect the transparencies to ensure they are not wrinkled or curled, and that they do not have any torn edges. 1 2 3 Adjust the paper-output lever to the down position. Load with the top down and the side-to-be-printed (rough side) facing toward the front of the printer. Adjust the paper guides. Print, and then remove the transparencies from the front of the printer to prevent them from sticking together. Place the printed transparencies on a flat surface. 16 Chapter 2 Printing media EN Printing envelopes CAUTION Only use envelopes recommended for laser printers. See "Printer paper specifications." 1 2 Adjust the paper output-lever to the down position. Load with the narrow, stamp-side down and the side-to-beprinted facing toward the front of the printer. Adjust the paper guides to fit the envelope. Select the correct envelope size in the software application. This setting can be accessed through the printer properties. See "Printer properties (driver)." Print. 3 4 EN Printing envelopes 17 Printing labels Only use labels recommended for laser printers, such as HP LaserJet labels. See "Printer paper specifications." CAUTION Do not use labels that are separating from the backing sheet, wrinkled, or damaged in any way. Do not feed a sheet of labels through the printer twice. The adhesive backing is designed for one pass through the printer. Also, do not use continuous feed labels or labels that require moisture to stick. 1 2 Adjust the paper output-lever to the down position. Load with the top down and the side-to-be-printed facing toward the front of the printer. Adjust the paper guides to fit the width of the label sheet. Print, and then remove the printed label sheets from the front of the printer as they are printed to prevent them from sticking together. 3 18 Chapter 2 Printing media EN Printing letterhead 1 Load with the top down and the side-to-be-printed facing toward the front of the printer. Adjust the paper guides to fit the width of the paper. Print. 2 To print a single page cover letter, using letterhead, followed by a multi-page document, load the letterhead in the single-sheet paper input tray and load the standard paper in the multi sheet paper input tray. By default, the printer prints from the single sheet paper input tray first. Cover letter followed by document. Use both input trays. EN Printing letterhead 19 Printing cards The HP LaserJet 1100 does not support paper smaller than 76 by 127 mm (3 by 5 in.). Verify cards are not stuck together before loading. 1 2 Adjust the paper output-lever to the down position. Load with the narrow side down and the side-to-be-printed facing toward the front of the printer. Adjust the paper guides to fit the card. Select the correct card size in the software application being used. (Software settings can override printer properties.) Print. 3 4 20 Chapter 2 Printing media EN 3 Printing tasks This chapter provides information on the following topics: q q q q Printing with manual feed Printing on both sides of the paper (manual duplexing) Printing watermarks Printing multiple pages on a single sheet of paper (N-up printing) Printing booklets Canceling a print job Changing print quality settings Print using EconoMode (save toner) q q q q EN 21 Printing with manual feed Use manual feed when printing mixed media; for example, an envelope, then a letter, then an envelope, and so forth. Load an envelope in the single sheet paper input tray and load letterhead in the multiple-page paper input tray. Also, use manual feed to protect your privacy when printing to a network printer. To print using manual feed, you must access the printer properties or printer setup in your software application and select Manual Feed from the Source drop down list. See "Printer properties (driver)." After the setting has been enabled, you must press the Go button (blinking) each time to print. 22 Chapter 3 Printing tasks EN Printing on both sides of the paper (manual duplexing) To print on both sides of the paper (manual duplexing), you must run the paper through the printer twice. You can print using the paper output bin or the straight-through output path. HP recommends using the paper output bin for light-weight paper. Use the straight-through output path for any heavy media or media that tends to curl when printed, such as envelopes and card stock. q q Manual duplex using the paper output bin (standard) Manual duplex (special) heavy-media, card stock Note Manual duplexing can cause the printer to become dirty more quickly and reduce print quality. See "Cleaning the printer" if the printer becomes dirty. EN Printing on both sides of the paper (manual duplexing) 23 Manual duplex using the paper output bin (standard) 1 1 2 Adjust the paper-output lever to the up position. Access the printer properties. See "Printer properties (driver)." On the Finishing tab, click Manual Duplex (standard), and then click OK. Print the document. After side one has been printed, remove the remaining paper from the paper input tray and set it aside until after you finish your manual duplexing job. Gather up the printed pages from side one, rotate the stack clockwise, and then straighten the stack before placing it back in the paper input tray. Once reloaded, page one should be oriented upside down and located closest to the back of the printer. (The printed side should be facing toward the back of the printer.) Click OK (on screen), and then wait for the pages to print. 4 3 2 4 3 24 Chapter 3 Printing tasks EN Manual duplex (special) heavy-media, card stock For heavy media (card stock, etc.), use the straight-through output path. 1 1 2 Adjust the paper-output lever to the down position. Access the printer properties. See "Printer properties (driver)." On the Finishing tab, click Manual Duplex (special), and then click OK. Print the document. After side one has been printed, remove the remaining paper from the paper input tray and set it aside until after you finish your manual duplexing job. Gather up the printed pages from side one, flip the stack, and then straighten the stack before placing it back in the paper input tray. Once reloaded, page one should be oriented upside down and located closest to the front of the printer. (The printed side should be facing toward the back of the printer.) Click OK (on screen), and then wait for the pages to print. 4 3 2 4 3 EN Printing on both sides of the paper (manual duplexing) 25 Printing watermarks The watermark option allows you to print text "underneath" (in the background) of an existing document. For example, you may want to have large gray letters reading "draft" or "confidential" printed diagonally across the first page or all pages of a document. Accessing the watermark feature 1 2 From your software application, access the printer properties. See "Printer properties (driver)." On the Finishing tab, you can specify the type of Watermark you would like to have printed on your document. 26 Chapter 3 Printing tasks EN Printing multiple pages on a single sheet of paper (N-up printing) You can select the number of pages you want to print on a single sheet of paper. If you choose to print more than one page per sheet, the pages will appear decreased in size and will be arranged on the sheet in the order that they would otherwise be printed. Specify up to 9 pages per sheet of paper. Accessing the multiple pages per sheet feature 1 2 From your software application, access the printer properties. See "Printer properties (driver)." On the Finishing tab and Document Options, you can specify the number of Pages per sheet that you would like to have printed. EN Printing multiple pages on a single sheet of paper (N-up printing) 27 Printing booklets You can print booklets on letter, legal, executive, or A4 size paper. 1 1 2 Load the paper, and then adjust the paper-output lever to the up position. From your software application, access the printer properties. See "Printer properties (driver)." On the Finishing tab click Booklet printing, and then click OK. Print the document. After side one has been printed, remove the remaining paper from the paper input tray, and set it aside until your booklet job is complete. Gather up the pages from side one, rotate them clockwise, and then straighten the stack of paper. 2 3 4 Continued on next page. 3 4 28 Chapter 3 Printing tasks EN 5 5 Place the pages from side one back in the paper input tray. The printed text should be oriented sideways and facing toward the back of the printer. Click OK (on screen). The printer will finish printing. Fold and staple the pages. 6 6 EN Printing booklets 29 Canceling a print job A print job can be canceled from a software application or a print queue: q Remove remaining paper from the printer: This will stop the printer immediately. Use either of the next two options after the printer is stopped. Software application: Typically, a dialog box will briefly appear on your screen allowing you the option to cancel the print job. Print queue: If a print job is waiting in a print queue (PC memory) or print spooler, delete the job there. Go to your Printer screen, either though the Windows Control Panel (Windows 3.1x) or through Start, Settings, Printers in Windows 9x & NT 4.0. Doubleclick on the HP LaserJet 1100 icon to open the window, select your print job, and then press Delete. q q If the control panel status lights continue to blink after a print job has been canceled, the computer is still sending the job to the printer. Either delete the job from the print queue or wait until the computer has finished sending data. The printer will return to the Ready state. 30 Chapter 3 Printing tasks EN Changing print quality settings Print quality settings affect such things as how light or dark the print on the page is and the style in which you would like graphics printed. You can change the settings in printer properties to accommodate the types of jobs you are printing. The possible settings are as follows: q q q q q Best Quality Faster Printing LaserJet III Compatibility Custom EconoMode (Save Toner) These settings can be accessed on the Finishing tab under Print Quality settings in the printer properties. Note To change the print quality settings for all future print jobs, access the properties through the Start menu in your system tray. To change the print quality settings only for the current software application use, access the properties through the Print Setup menu in the application from which you are printing. See "Printer properties (driver)." Print using EconoMode (save toner) An excellent way to extend the life of your toner cartridge is by using EconoMode. EconoMode uses substantially less toner than normal printing. The printed image is much lighter, but is adequate for printing drafts or proofs. To enable EconoMode, access the printer Properties. On the Finishing tab under Print Quality, click EconoMode. Note To enable EconoMode for all future jobs, see "Printer properties (driver)." EN Changing print quality settings 31 32 Chapter 3 Printing tasks EN 4 Managing the toner cartridge This chapter provides information on the following subjects: q q q HP toner cartridges Redistributing toner Changing the toner cartridge EN 33 HP toner cartridges HP policy on non-HP toner cartridges Hewlett-Packard Company cannot recommend use of non-HP toner cartridges, either new, refilled, or remanufactured. Since they are not HP products, HP cannot influence their design or control their quality. Note Warranty does not apply to defects resulting from software, interfacing, parts, or supplies not supplied by HP . Toner cartridge storage Do not remove the toner cartridge from its package until you are ready to use it. The shelf life of a cartridge in an unopened package is approximately 2.5 years. The shelf life of a cartridge in an opened package is approximately 6 months. CAUTION To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Toner cartridge life expectancy The life of the toner cartridge depends on the amount of toner that print jobs require. When printing text at 5% coverage, an HP LaserJet 1100 toner cartridge lasts an average of 2,500 pages. This assumes the print density is set to 3 and EconoMode is off. (These are the default settings.) Recycling toner cartridges To install a new HP toner cartridge, see "Changing the toner cartridge" or follow the instructions included in the toner cartridge box. Also, see the recycling information on the toner cartridge box and "HP Cartridge Recycling Program information." Saving toner To save toner, select the EconoMode option in your printer properties settings. EconoMode (Save Toner) allows the printer to use less toner on each page. Selecting this option will extend the life of the toner cartridge and reduce your cost per page, but will reduce print quality. See "Print using EconoMode (save toner)." 34 Chapter 4 Managing the toner cartridge EN Redistributing toner When toner is low, faded or light areas may appear on a printed page. You may be able to temporarily improve print quality by redistributing the toner. The following procedure may allow you to finish the current print job before replacing the toner cartridge. Note If the scanner is attached, it may be necessary to move the printer to the edge of the work space before opening the printer door in order to get the full range of motion. 1 1 Open the printer door and remove the toner cartridge from the printer. CAUTION To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Cover it with a sheet of paper. 2 2 Gently shake the toner cartridge from side-to-side to redistribute the toner. CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. 3 3 Reinsert the toner cartridge into the printer and close the printer door. If the print remains light, install a new toner cartridge. See "Changing the toner cartridge." EN Redistributing toner 35 Changing the toner cartridge 1 To change the toner cartridge, follow the instructions below: Note If the scanner is attached, it may be necessary to move the printer to the edge of the work space before opening the printer door in order to get the full range of motion. 2 1 Open the printer door and remove the old toner cartridge. See "Recycling toner cartridges" for recycling information. Remove the new toner cartridge from the packaging, and then gently shake it from side to side in order to distribute the toner evenly inside the cartridge. 2 3 CAUTION To prevent damage, do not expose the toner cartridge to light for more than a few minutes. Cover it with a piece of paper. 4 3 Bend the tab on the right side of the cartridge to break it loose. CAUTION If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. 5 4 5 Pull the tab until all the tape is removed from the cartridge. Insert the toner cartridge in the printer. Be certain that the toner is firmly in position, and then close the printer door. 36 Chapter 4 Managing the toner cartridge EN 5 Troubleshooting the printer This chapter provides information on the following subjects: q q q q q Finding the solution Improving print quality Cleaning the printer Clearing printer paper jams Resetting the printer Note See HP's Web site for software and printer driver updates, frequently asked questions, and additional troubleshooting information. See "Online services" for your specific Web address. EN 37 Finding the solution Use this section to find the solution to common printer problems. Pages did not print . . . q Light patterns: What light pattern is displayed on the printer control panel? See "Printer light patterns." Error messages on screen: Is there a message on the screen? See "Error messages on screen." Paper handling: Is paper being pulled into the printer incorrectly? Are there paper jams? See "Paper handling problems." q q Pages printed; however . . . q q The print quality was poor: See "Improving print quality." The printed pages do not always appear the same as the screen (print preview): See "Printed page is different than what appeared on screen." 38 Chapter 5 Troubleshooting the printer EN Printer light patterns Light status legend Symbol for "light off" Symbol for "light on" Symbol for "light blinking" Control panel light messages Light status Condition of the printer PowerSave mode (or the printer is off) The printer uses PowerSave mode to conserve energy. Ready The printer is ready to print. Action Pressing the Go button on the printer control panel or printing will awaken the printer from PowerSave mode. Check the power cord if the above actions do not generate a response (and the power switch if your printer is powered with 220-240 volts). No action is necessary; however, if you press and release the Go button on the printer control panel, a self-test page will print. Processing The printer is receiving or processing data. Wait for the job to print. Buffered data Press and release the Go button on the The printer memory is retaining printer control panel to print the remaining unprinted data. data. Manual feed The printer is in manual feed mode. Check that you have loaded the correct paper, then press and release the Go button on the printer control panel to print. Manual feed is controlled by the software. If you do not want to be in manual feed mode, change the setting from your printer properties. See "Printer properties (driver)." EN Finding the solution 39 Control panel light messages (continued) Light status Condition of the printer Door open, no toner cartridge, or paper jam The printer is in an error state. Action Check the following: q The printer door is closed. q The toner cartridge is correctly installed in the printer. See "Changing the toner cartridge." q There are no paper jams. See "Clearing printer paper jams." Load paper into the printer. See "Loading paper into the printer." Paper out The printer is out of paper. Memory out The page being printed may have been too The printer ran out of memory in complex for the memory capacity of the the middle of a print job. printer. q See "Memory (DIMMs)" to add memory. q Press and release the Go button to print. Reset/Printer initialization No action is necessary. However, you can The printer memory is being reset the printer if you press and hold the Go reset and all previously sent button for 5 seconds. print jobs are being purged. Or, a printer initialization is taking place. All lights blink for 1/2 of a second or longer if initializing. Fatal error All lights are on. q q q Reset the printer. Turn the printer off and then back on. Contact HP Support. See "HP Support." 40 Chapter 5 Troubleshooting the printer EN Error messages on screen Error messages on screen Error Message Printer not responding/ error writing to LPT1 Solution Verify the following: q Ready light is on. q Power cord and parallel cable are correctly connected. Try the following: Disconnect and reconnect the power cord and parallel cable at both ends. q Use another IEEE-1284 compliant parallel cable. q Cannot access port (in use by another application) There is a device conflict. This can occur if another printer connected to your computer is running status software. The status software dominates the parallel port on the computer and will not allow the HP LaserJet 1100 to access the port. Try the following: q Disable all status windows for other printers. q Verify the port setting is correct for the printer. Access the printer properties; see "Printer properties (driver)." The port settings can be accessed under the properties Details tab in the Printer Properties screen. EN Finding the solution 41 Error messages on screen (continued) Error Message Solution Illegal operation/General This error indicates that a problem occurred in protection fault/Spool 32 Windows with your computer system resources error (memory or hard disk). To clear this error, restart your PC. To help prevent this error from occurring in the future, use some or all of the following recommendations: q Run fewer applications at the same time. Close (rather than minimize) the applications that you are not using at the current time. Programs such as screen savers, virus checkers, status software, fax/answering software, and menu programs use the resources that you might need in order to print. q Avoid performing memory intensive tasks such as sending a fax or running a video clip while printing. q Delete all temp ("file_name.tmp") files from the Temp subdirectories. For example, the subdirectory C:\Windows\Temp. q Print at 300 dpi rather than 600 dpi. q Use an alternate print driver (printer software), such as software for the HP LaserJet III. Note: Using a different driver will remove access to some product features. 42 Chapter 5 Troubleshooting the printer EN