HP LaserJet 1100 User Guide HP LaserJet 1100 Printer User Guide _________________ © Copyright HewlettPackard Company 2002 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number: C4224-90967 Second Edition: January, 2002 Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. Trademark Credits Adobe is a trademark of Adobe Systems Incorporated. CompuServe is a U.S. trademark of CompuServe, Inc. Windows and Windows NT are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR is a U.S. registered service mark of the U.S. Environmental Protection Agency. Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714 U.S.A. Contents 1 Getting to know the printer Printer features and benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Print with excellent quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Save money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Create professional documents . . . . . . . . . . . . . . . . . . . . . . . .2 Printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Printer control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Printer paper input trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Printer paper guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Printer paper output paths . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Printer door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Choosing paper and other media . . . . . . . . . . . . . . . . . . . . . . . . . .8 Loading paper into the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Specific types. . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Turning the power off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Voltage conversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Accessing printer properties (driver) and help. . . . . . . . . . . . . . . .11 Printer properties (driver) . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Printer online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Printing a self-test page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 2 Printing media Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Printing envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Printing labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 Printing letterhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 Printing cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 EN Contents i 3 Printing tasks Printing with manual feed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Printing on both sides of the paper (manual duplexing) . . . . . . . .23 Manual duplex using the paper output bin (standard). . . . . . .24 Manual duplex (special) heavy-media, card stock . . . . . . . . .25 Printing watermarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26 Accessing the watermark feature . . . . . . . . . . . . . . . . . . . . . .26 Printing multiple pages on a single sheet of paper (N-up printing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Accessing the multiple pages per sheet feature . . . . . . . . . . .27 Printing booklets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Canceling a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Changing print quality settings . . . . . . . . . . . . . . . . . . . . . . . . . . .31 Print using EconoMode (save toner) . . . . . . . . . . . . . . . . . . . . . . .31 4 Managing the toner cartridge HP toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 HP policy on non-HP toner cartridges. . . . . . . . . . . . . . . . . . .34 Toner cartridge storage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Toner cartridge life expectancy. . . . . . . . . . . . . . . . . . . . . . . .34 Recycling toner cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Saving toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Redistributing toner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Changing the toner cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 5 Troubleshooting the printer Finding the solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Pages did not print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Pages printed; however . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Printer light patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Error messages on screen . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Printed page is different than what appeared on screen . . . .44 Improving print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Image defect examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Correcting print defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 Cleaning the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Cleaning the toner cartridge area . . . . . . . . . . . . . . . . . . . . . .52 Cleaning the printer paper path . . . . . . . . . . . . . . . . . . . . . . .53 Clearing printer paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Removing a jammed page . . . . . . . . . . . . . . . . . . . . . . . . . . .55 Paper jam: removing torn pieces of paper . . . . . . . . . . . . . . .57 Changing the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Cleaning the pickup roller . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Resetting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61 ii Contents EN 6 Service and support Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Obtaining hardware service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Guidelines for repacking the printer . . . . . . . . . . . . . . . . . . . . . . .65 Service information form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 HP Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Customer Support and product repair assistance (U.S. and Canada) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 European Customer Support Center . . . . . . . . . . . . . . . . . . .68 Online services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71 Obtaining software utilities and electronic information . . . . . .72 HP direct ordering for accessories or supplies . . . . . . . . . . . .73 HP Support Assistant compact disc . . . . . . . . . . . . . . . . . . . .73 HP service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 HP SupportPack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Worldwide sales and service offices . . . . . . . . . . . . . . . . . . . . . . .75 Appendix A Printer specifications Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 FCC compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Environmental Product Stewardship Program . . . . . . . . . . . . . . .83 Protecting the Environment. . . . . . . . . . . . . . . . . . . . . . . . . . .83 Material safety data sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85 Regulatory statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . .86 Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Canadian DOC regulations . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Korean EMI statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87 Laser statement for Finland . . . . . . . . . . . . . . . . . . . . . . . . . .88 Appendix B Paper specifications Printer paper specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90 Supported paper sizes (printer). . . . . . . . . . . . . . . . . . . . . . . . . . .90 Guidelines for using paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Transparencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . . .95 Appendix C Memory (DIMMs) Installing DIMMs (memory) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98 Test DIMM installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100 Removing DIMMs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101 iii EN Appendix D Warranty and licensing Hewlett-Packard software license agreement . . . . . . . . . . . . . . .104 Hewlett-Packard limited warranty statement . . . . . . . . . . . . . . . .106 Limited warranty for toner cartridge life . . . . . . . . . . . . . . . . . . . .108 Appendix E Accessories and ordering information Index iv Contents EN 1 Getting to know the printer This chapter provides information on the following topics: q q q q q q q q Printer features and benefits Printer components Choosing paper and other media Loading paper into the printer Turning the power off Voltage conversions Accessing printer properties (driver) and help Printing a self-test page Note For installation instructions, see the "HP LaserJet Quick Reference Guide" that came with your printer. EN 1 Printer features and benefits Congratulations on the purchase of your new printer. You can . . . Print with excellent quality q Print at 600 dots per inch (dpi) with Resolution Enhancement technology (REt). Save money q q Use EconoMode to save toner. Print on both sides of the paper to save paper (manual duplexing). Print multiple pages on a single sheet of paper to save paper (N-up printing). q Create professional documents q Protect your documents by using Watermarks such as "confidential." Print Booklets. This feature enables you to easily print the pages required to create cards or books. Once printed, all you have to do is fold and staple the pages. Print the first page on different paper/media than the following pages. q q 2 Chapter 1 Getting to know the printer EN Printer components 2 1. Printer control panel 2. Paper supports 3. Paper input tray 4. Single-sheet paper input tray (priority feed) 5. Paper guides 6. Paper-output lever 7. Straight-through output path 8. Printer door 9. Paper output bin 1 3 4 9 5 8 7 6 1. Power switch (220-240 volt printers) 2. Power receptacle 3. Memory door 4. Parallel port 1 2 3 4 EN Printer components 3 Printer control panel The printer control panel is comprised of two lights and one lighted button. These lights produce patterns that identify the status of your printer. Go button and light Ready light Attention light q Go button and light: Press and release to print a self-test page or when in manual-feed mode, or press and hold for 5 seconds to reset the printer. Ready light: Indicates the printer is ready to print. Attention light: Indicates printer initialization, reset, and errors. q q Note See "Printer light patterns" for functional descriptions of all the light patterns. 4 Chapter 1 Getting to know the printer EN Printer paper input trays Rear paper input tray The paper input tray located closest to the back of the printer can hold up to 125 sheets of 20 lb. paper or it can hold multiple envelopes. Front (single-sheet) paper input tray The single-shee ...