User manual HP LASERJET 3050

HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide HP LaserJet 3050/3052/3055/3390/3392 All-in-One User Guide Copyright and License © 2006 Copyright Hewlett-Packard Development Company, LP Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained in this document is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number Q6500-90929 Edition 1, 4/2006 Trademark Credits Adobe Photoshop® and PostScript® are trademarks of Adobe Systems Incorporated. Corel® is a trademark or registered trademark of Corel Corporation or Corel Corporation Limited. Linux is a U.S. registered trademark of Linus Torvalds. Microsoft®, Windows®, Windows NT®, and Windows® XP are U.S. registered trademarks of Microsoft Corporation. UNIX® is a registered trademark of The Open Group. ENERGY STAR® and the ENERGY STAR logo® are U.S. registered marks of the United States Environmental Protection Agency. Table of contents 1 All-in-one basics All-in-one configurations.......................................................................................................................... 2 HP LaserJet 3050 all-in-one...................................................................................................2 HP LaserJet 3052/3055 all-in-one..........................................................................................3 HP LaserJet 3390/3392 all-in-one..........................................................................................4 All-in-one features....................................................................................................................................5 All-in-one parts.........................................................................................................................................7 HP LaserJet 3050 all-in-one parts..........................................................................................7 Front view............................................................................................................... 7 Back view...............................................................................................................8 Interface ports........................................................................................................8 Control panel.......................................................................................................... 9 HP LaserJet 3052/3055 all-in-one parts...............................................................................10 Front view............................................................................................................. 0 1 Back view.............................................................................................................10 Interface ports......................................................................................................11 Control panel........................................................................................................11 HP LaserJet 3390/3392 all-in-one parts...............................................................................12 Front view............................................................................................................. 2 1 Back view.............................................................................................................12 Interface ports......................................................................................................13 Control panel........................................................................................................13 2 Software Software installation..............................................................................................................................16 Typical installation.................................................................................................................16 Minimum installation.............................................................................................................16 Printer drivers........................................................................................................................................17 Supported printer drivers......................................................................................................17 Additional drivers..................................................................................................................17 Select the correct printer driver.............................................................................................18 Printer-driver Help (Windows)...............................................................................................18 Gaining access to the printer drivers....................................................................................19 What other software is available?......................................................................................... 9 1 Software for Windows............................................................................................................................20 Software components for Windows......................................................................................20 HP ToolboxFX......................................................................................................20 Embedded Web server (EWS).............................................................................20 Using Add or Remove Programs to uninstall........................................................................20 ENWW iii Software for Macintosh..........................................................................................................................21 HP Director...........................................................................................................................21 Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)...............................21 PDEs (Mac OS X V10.3 and Mac OS X V10.4)...................................................................22 Installing software for Macintosh..........................................................................................22 Installing Macintosh printing system software for direct connections (USB).......22 Installing Macintosh printing system software for networks.................................23 To remove software from Macintosh operating systems......................................................23 3 Media specifications General guidelines.................................................................................................................................26 Choosing paper and other media..........................................................................................................26 HP media..............................................................................................................................26 Media to avoid.......................................................................................................................27 Media that can damage the all-in-one..................................................................................27 Guidelines for using media.................................................................................................................... 8 2 Paper.....................................................................................................................................28 Labels....................................................................................................................................29 Label construction................................................................................................29 Transparencies.....................................................................................................................29 Envelopes.............................................................................................................................30 Envelope construction..........................................................................................30 Envelopes with double-side seams......................................................................30 Envelopes with adhesive strips or flaps...............................................................31 Envelope storage.................................................................................................31 Card stock and heavy media................................................................................................31 Card stock construction........................................................................................31 Card stock guidelines........................................................................................... 1 3 Letterhead and preprinted forms..........................................................................................32 Supported media weights and sizes......................................................................................................33 Printing and storage environment.........................................................................................................36 4 Using the all-in-one Loading media into the input trays........................................................................................................38 Loading documents to fax, copy, or scan.............................................................................38 Loading input trays, HP LaserJet 3050/3052/3055 all-in-one..............................................40 Priority input slot...................................................................................................40 250-sheet input tray (tray 1).................................................................................40 Loading input trays, HP LaserJet 3390/3392 all-in-one.......................................................41 Single-sheet priority input slot (tray 1).................................................................41 250-sheet input tray (tray 2 or optional tray 3).....................................................41 Controlling print jobs.............................................................................................................................. 2 4 Print-settings priorities..........................................................................................................42 Selecting a source................................................................................................................42 Selecting a type or size.........................................................................................................42 Using the all-in-one control panel.......................................................................................................... 3 4 Changing the all-in-one control-panel display language......................................................43 Changing the default media size and type...........................................................................43 To change the default media size........................................................................43 To change the default media type........................................................................44 iv ENWW Changing the default tray configuration ..............................................................44 Using the all-in-one volume controls....................................................................................45 Changing the alarm volume.................................................................................45 Changing the volume for the fax..........................................................................45 Changing the ring volume of the fax....................................................................46 Changing the all-in-one control-panel key-press volume....................................46 5 Printing Using features in the Windows printer driver........................................................................................48 Creating and using quick sets...............................................................................................48 Creating and using watermarks............................................................................................49 Resizing documents..............................................................................................................49 Setting a custom paper size from the printer driver..............................................................50 Using different paper and printing covers.............................................................................50 Printing a blank first page or last page.................................................................................50 Printing multiple pages on one sheet of paper.....................................................................51 Printing on both sides...........................................................................................................51 To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)...........52 To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)........52 To print on both sides manually (HP LaserJet 3390/3392 all-in-one).................54 Using features in the Macintosh printer driver.......................................................................................55 Creating and using presets in Mac OS X V10.3 and Mac OS X V10.4................................55 Printing a cover page (Macintosh)........................................................................................56 Printing multiple pages on one sheet of paper (Macintosh).................................................56 Printing on both sides (Macintosh).......................................................................................57 To print on both sides automatically (HP LaserJet 3390/3392 all-in-one)...........57 To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)........57 To print on both sides manually (HP LaserJet 3390/3392 all-in-one) (Macintosh)...........................................................................................................59 Selecting an output location (HP LaserJet 3390/3392 all-in-one).........................................................60 Printing on special media......................................................................................................................61 Printing on special media (HP LaserJet 3050/3052/3055 all-in-one)...................................61 Printing on special media (HP LaserJet 3390/3392 all-in-one)............................................62 Transparencies and labels....................................................................................................63 Custom-size media and card stock.......................................................................................63 Colored paper.......................................................................................................................63 Envelopes.............................................................................................................................64 Heavy paper..........................................................................................................................64 Letterhead and preprinted forms..........................................................................................64 Canceling a print job.............................................................................................................................. 5 6 6 Fax Basic fax features and tasks..................................................................................................................68 Fax control-panel buttons.....................................................................................................68 Specifying the fax settings....................................................................................................68 Setting the time and date.....................................................................................69 Setting the fax header..........................................................................................69 Sending faxes.......................................................................................................................70 Using manual dial.................................................................................................................73 Redialing manually................................................................................................................74 ENWW v To redial manually................................................................................................74 Canceling a fax job...............................................................................................................75 To cancel the current fax job................................................................................ 5 7 To cancel a fax job by using the Fax Job Status.................................................75 Changing the default light/dark (contrast) setting.................................................................75 Changing resolution settings................................................................................................76 Changing the default glass-size setting................................................................................77 Selecting tone-dialing or pulse-dialing mode........................................................................77 Changing the redial settings.................................................................................................78 Changing autoreduction settings for incoming faxes............................................................79 Blocking or unblocking fax numbers.....................................................................................80 Advanced fax features and tasks..........................................................................................................81 Using speed-dial entries, one-touch keys, and group-dial entries.......................................81 Using dialing characters.......................................................................................81 To insert a pause.................................................................................81 To program or edit speed-dial entries and one-touch keys.................................82 To delete speed-dial entries and one-touch keys................................................83 To program speed-dial entries or one-touch keys quickly...................................83 To manage group-dial entries..............................................................................84 To program group-dial entries.............................................................84 To delete group-dial entries.................................................................84 To delete an individual from a group-dial entry...................................85 To delete all phone book entries.........................................................85 Inserting a dial prefix.............................................................................................................86 Sending a delayed fax..........................................................................................................87 Using billing codes................................................................................................................ 8 8 Reprinting a fax..................................................................................................................... 9 8 Automatic two-sided printing (duplexing) of received faxes (HP LaserJet 3390/3392 all-in-one only)......................................................................................................................90 Deleting faxes from memory................................................................................................. 0 9 Using fax forwarding.............................................................................................................91 Using fax polling....................................................................................................................91 Changing the silence-detect mode.......................................................................................92 Creating stamp-received faxes.............................................................................................92 Setting the fax-error-correction mode...................................................................................93 Changing the V.34 setting....................................................................................................93 Changing the sound-volume settings...................................................................................94 To change the fax-sounds (line-monitor) volume (HP LaserJet 3050 all-inone)......................................................................................................................94 To change the fax-sounds (line-monitor) volume (HP LaserJet 3055/3390/3392 all-in-one)..................................................................................94 To change the ring volume..................................................................................94 Fax logs and reports.............................................................................................................................. 5 9 Printing the fax activity log....................................................................................................95 Printing a fax call report........................................................................................................96 Setting print times for the fax call report...............................................................................96 Including the first page of each fax on the fax call report.....................................................97 Printing a phone book report................................................................................................97 Printing the billing-code report..............................................................................................97 Printing the block-fax list....................................................................................................... 8 9 vi ENWW Printing all fax reports...........................................................................................................98 Sending and receiving faxes by using a computer................................................................................99 Other ways to set up your fax..............................................................................................................102 To receive faxes when you hear fax tones.........................................................................102 Setting the answer mode....................................................................................................102 Changing ring patterns (distinctive ring).............................................................................104 Changing the rings-to-answer setting.................................................................................105 Using the rings-to-answer setting......................................................................105 To set the number of rings-to-answer................................................................105 Sending a fax by dialing from an extension telephone.......................................................106 Changing the detect-dial-tone setting.................................................................................106 Receiving faxes on a shared phone line.............................................................................107 To receive faxes when you hear fax tones........................................................107 Making an extension telephone available to receive faxes................................................107 Connecting the all-in-one to a phone line (HP LaserJet 3050/3055 all-in-one).................108 Connecting the all-in-one to a phone line (HP LaserJet 3390/3392 all-in-one).................109 Connecting additional devices.............................................................................................................111 Using a dedicated fax line...................................................................................................111 Using a shared telephone line............................................................................................111 To connect additional devices to the HP LaserJet 3050/3055 all-in-one...........................112 To connect additional devices to the HP LaserJet 3390/3392 all-in-one...........................115 7 Copy Starting a copy job............................................................................................................................... 20 1 Canceling a copy job...........................................................................................................................121 Adjusting the copy quality....................................................................................................................122 Adjusting the lighter/darker (contrast) setting......................................................................................123 Reducing or enlarging copies.............................................................................................................. 24 1 Adjusting the copy size.......................................................................................................124 Changing the number of copies..........................................................................................................126 Changing the copy-collation setting....................................................................................................127 Copying onto media of different types and sizes................................................................................128 Copying two-sided documents (HP LaserJet 3050 all-in-one)............................................................130 Copying two-sided documents (HP LaserJet 3052/3055 all-in-one)...................................................131 Using automatic two-sided printing (duplexing) to copy documents (HP LaserJet 3390/3392 allin-one)..................................................................................................................................................132 Changing tray selection (HP LaserJet 3390/3392 all-in-one).............................................................134 Copying photos and books (HP LaserJet 3052/3055/3390/3392 all-in-one only)..............................135 Viewing copy settings (HP LaserJet 3390/3392 all-in-one only).........................................................137 8 Scan Understanding scanning methods....................................................................................................... 40 1 Scanning from the all-in-one control panel (Windows).......................................................................141 Programming the all-in-one Scan To button.......................................................................141 To create, modify, or delete destinations............................................................................142 Scanning to e-mail..............................................................................................................142 Scanning to a file................................................................................................................143 Scanning to other programs...............................................................................................143 Scanning by using HP LaserJet Scan (Windows)...............................................................................144 Scanning from the all-in-one and HP Director (Macintosh).................................................................145 ENWW vii Scanning to e-mail..............................................................................................................145 Scanning to a file................................................................................................................145 Scanning to a software program......................................................................................... 46 1 Using page-by-page scanning............................................................................................146 Canceling a scan job...........................................................................................................................146 Scanning by using other software.......................................................................................................147 Using TWAIN-compliant and WIA-compliant software.......................................................147 Scanning from a TWAIN-enabled program........................................................147 To scan from a TWAIN-enabled program.........................................147 Scanning from a WIA-enabled program (Windows XP only).............................147 To scan from a WIA-enabled program..............................................147 Scanning a photo or a book.................................................................................................................148 Scanning by using optical character recognition (OCR) software.......................................................149 Readiris............................................................................................................................... 49 1 Scanner resolution and color...............................................................................................................150 Resolution and color guidelines.......................................................................................... 51 1 Color....................................................................................................................................151 To clean the scanner glass..................................................................................................................152 9 Networking Set up the all-in-one and use it on the network (HP LaserJet 3052/3055/3390/3392 all-in-one only)..................................................................................................................................................... 54 1 Configuring a network-port-connected all-in-one...............................................................154 Configuring a direct-connected shared all-in-one...............................................................155 Changing from a direct-connected shared all-in-one to a network-port-connected allin-one..................................................................................................................................156 Using the embedded Web server or HP ToolboxFX...........................................................................157 Setting a network password................................................................................................................157 Using the all-in-one control panel........................................................................................................ 58 1 Network configuration page................................................................................................158 Configuration page..............................................................................................................158 IP configuration................................................................................................................... 58 1 Manual configuration..........................................................................................158 Automatic configuration......................................................................................159 Link speed and duplex settings..........................................................................................159 Supported network protocols...............................................................................................................160 TCP/IP configuration...........................................................................................................................162 Server-based, AutoIP, and manual TCP/IP configuration..................................................162 Server-based TCP/IP configuration....................................................................................162 Default IP address configuration (AutoIP)..........................................................................162 TCP/IP configuration tools..................................................................................................163 Using DHCP........................................................................................................................................163 UNIX systems.....................................................................................................................163 Windows systems...............................................................................................................164 Windows NT 4.0 Server.....................................................................................164 Windows 2000 Server........................................................................................166 NetWare systems................................................................................................................167 To discontinue DHCP configuration...................................................................................167 Using BOOTP...................................................................................................................................... 68 1 Why use BOOTP?..............................................................................................................168 viii ENWW BOOTP on UNIX.................................................................................................................169 Systems that use Network Information Service (NIS).......................................169 Configuring the BOOTP server..........................................................................169 Bootptab file entries...........................................................................................169 Configuring for LPD printing................................................................................................................171 Introduction.........................................................................................................................171 About LPD.......................................................................................................... 72 1 Requirements for configuring LPD.....................................................................173 LPD setup overview............................................................................................................ 73 1 Step 1. Setting up IP parameters.......................................................................173 Step 2. Setting up print queues..........................................................................173 Step 3. Printing a test file...................................................................................173 LPD on UNIX systems........................................................................................................174 Configuring print queues for BSD-based systems.............................................174 Example: Printcap entry.....................................................................................174 Example: Creating spooling directory................................................................175 Configuring print queues using SAM (HP-UX systems)....................................175 Printing a test file................................................................................................176 LPD on Windows NT/2000 systems...................................................................................177 Installing TCP/IP software (Windows NT)..........................................................177 Configuring a network all-in-one for Windows 2000 systems............................179 Configuring a network all-in-one for Windows NT 4.0 systems.........................180 Verifying the configuration.................................................................................180 Printing from Windows clients............................................................................180 LPD on Windows XP systems ...........................................................................................181 Adding Windows optional networking components...........................................181 Configuring a network LPD all-in-one................................................................181 Adding a new LPD all-in-one.............................................................181 Creating an LPR port for an installed all-in-one................................182 TCP/IP.................................................................................................................................................183 Introduction.........................................................................................................................183 Internet Protocol (IP)..........................................................................................183 Transmission Control Protocol (TCP)................................................................183 User Datagram Protocol (UDP).........................................................................183 IP address........................................................................................................................... 84 1 IP address: network portion...............................................................................184 IP address: host portion.....................................................................................184 IP address structure and class...........................................................................184 Configuring IP parameters.................................................................................................. 85 1 Dynamic Host Configuration Protocol (DHCP)..................................................185 BOOTP............................................................................................................... 85 1 Subnets............................................................................................................................... 86 1 Subnet mask......................................................................................................186 Gateways............................................................................................................................ 86 1 Default gateway.................................................................................................186 10 Convenience stapler (HP LaserJet 3392 all-in-one only) Understanding the convenience stapler..............................................................................................188 Loading staples....................................................................................................................................189 Using the convenience stapler............................................................................................................191 ENWW ix Clearing stapler jams........................................................................................................................... 93 1 11 How do I? Print: How do I?................................................................................................................................... 96 1 Change the all-in-one print settings, such as volume or print quality, in HP ToolboxFX...196 Print on both sides (Windows)............................................................................................197 To print on both sides automatically (HP LaserJet 3390/3392 all-in-one).........197 To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)......197 To print on both sides manually (HP LaserJet 3390/3392 all-in-one)...............199 Print on both sides (Macintosh)..........................................................................................200 To print on both sides automatically (HP LaserJet 3390/3392 all-in-one).........200 To print on both sides manually (HP LaserJet 3050/3052/3055 all-in-one)......201 To print on both sides manually (HP LaserJet 3390/3392 all-in-one) (Macintosh).........................................................................................................202 Use the single-sheet priority input slot (tray 1)...................................................................202 Print on special media........................................................................................................203 Printing on special media (HP LaserJet 3050/3052/3055 all-in-one)................203 Printing on special media (HP LaserJet 3390/3392 all-in-one).........................204 Transparencies and labels.................................................................................205 Custom-size media and card stock....................................................................205 Colored paper....................................................................................................205 Envelopes...........................................................................................................205 Heavy paper....................................................................................................... 06 2 Letterhead and preprinted forms........................................................................206 Fax: How do I?.....................................................................................................................................207 Use the Setup Wizard......................................................................................................... 07 2 Send a fax from the all-in-one ............................................................................................207 Reprint a fax........................................................................................................................208 Print the fax activity log....................................................................................................... 09 2 Forward received faxes to another fax number..................................................................210 Send and receive faxes by using a computer....................................................................211 Add or delete a contact....................................................................................................... 13 2 To delete speed-dial entries and one-touch keys...............................................................214 Fax phone book..................................................................................................................214 To program or edit speed-dial entries and one-touch keys................................................216 Create a new group list....................................................................................................... 17 2 To program group-dial entries............................................................................217 To delete group-dial entries...............................................................................218 To delete an individual from a group-dial entry..................................................218 To delete all phone book entries........................................................................219 Import contacts from another source..................................................................................219 Change the default light/dark (contrast) setting..................................................................220 Change resolution settings.................................................................................................221 Use the all-in-one control-panel buttons.............................................................................222 Enter text from the control panel.........................................................................................222 Copy: How do I?.................................................................................................................................. 23 2 Copy two-sided documents (HP LaserJet 3050 all-in-one)................................................223 Copy two-sided documents (HP LaserJet 3052/3055 all-in-one).......................................224 Use automatic two-sided printing (duplexing) to copy documents (HP LaserJet 3390/3392 all-in-one).......................................................................................................... 25 2 x ENWW Reduce or enlarge copies................................................................................................... 27 2 Adjusting the copy size......................................................................................227 Adjust the lighter/darker (contrast) setting..........................................................................228 Change the copy-collation setting......................................................................................229 Adjust the copy quality........................................................................................................ 30 2 Copy onto media of different types and sizes....................................................................231 Change tray selection (HP LaserJet 3390/3392 all-in-one)...............................................232 Change the number of copies.............................................................................................233 Scan: How do I?..................................................................................................................................234 Use HP LaserJet Scan.......................................................................................................234 Scan from the all-in-one control panel................................................................................234 Program the all-in-one Scan To button...............................................................................235 Create, modify, or delete destinations................................................................................235 Scan to e-mail..................................................................................................................... 36 2 Scan to a folder...................................................................................................................236 Network: How do I?.............................................................................................................................237 Set up the all-in-one and use it on the network..................................................................237 To configure a network port-connected all-in-one configuration (direct mode or peer-to-peer printing)...........................................................................237 To configure a direct-connected shared all-in-one (client server printing)........238 To change from a direct-connected shared all-in-one to a network portconnected all-in-one configuration.....................................................................239 Set my network password...................................................................................................239 Other: How do I?..................................................................................................................................240 Clean the paper path..........................................................................................................240 To clean the paper path from HP ToolboxFX....................................................240 To clean the paper path from the all-in-one control panel.................................241 Restore the factory-set defaults.......................................................................................... 41 2 Use the Embedded Web server (EWS)..............................................................................242 Find the user guide.............................................................................................................242 User guide links..................................................................................................242 Where to look for more information....................................................................242 Setting up the all-in-one....................................................................242 Using the all-in-one...........................................................................243 Receive toner warnings......................................................................................................243 Receive toner warnings from the all-in-one at the all-in-one control panel (HP LaserJet 3390/3392 all-in-one)...................................................................243 Receive toner warnings from the all-in-one at my computer (HP LaserJet 3390/3392 all-in-one).........................................................................................243 Receive toner warning e-mail messages from the all-in-one (HP LaserJet 3390/3392 all-in-one).........................................................................................244 View the control-panel menu items for the all-in-one (HP LaserJet 3390/3392 all-inone)..................................................................................................................................... 44 2 Use the convenience stapler..............................................................................................245 Load staples........................................................................................................................247 Clear stapler jams............................................................................................................... 49 2 Replace the print cartridge..................................................................................................251 Clear jams........................................................................................................................... 53 2 Clear jams from the print cartridge area............................................................253 Clear jams from the input trays (HP LaserJet 3050/3052/3055 all-in-one).......254 ENWW xi Clear jams from the input trays (HP LaserJet 3390/3392 all-in-one)................254 Clear jams from the output bin...........................................................................258 Clear jams from the straight-through output path (HP LaserJet 3390/3392 all-in-one)...........................................................................................................259 Clear jams from the automatic two-sided printing (duplexing) path..................261 Clear jams from the automatic document feeder (ADF)....................................264 Order new supplies............................................................................................................. 66 2 12 Managing the all-in-one and maintenance Information pages................................................................................................................................ 68 2 Demo page.........................................................................................................................268 Usage page.........................................................................................................................268 Configuration page..............................................................................................................268 Supplies Status page (HP LaserJet 3390/3392 all-in-one)................................................270 Network configuration page................................................................................................271 Fax logs and reports...........................................................................................................271 HP ToolboxFX.....................................................................................................................................272 To view HP ToolboxFX.......................................................................................................272 Status.................................................................................................................................. 73 2 Event log............................................................................................................273 Alerts................................................................................................................................... 74 2 Set up status alerts............................................................................................274 Set up e-mail alerts............................................................................................274 Fax......................................................................................................................................275 Fax tasks............................................................................................................275 Fax phone book.................................................................................................275 Fax send log.......................................................................................................277 Fax receive log...................................................................................................277 Help.....................................................................................................................................277 System settings...................................................................................................................278 Device information.............................................................................................278 Paper handling...................................................................................................279 Print quality.........................................................................................................279 Paper types........................................................................................................279 System setup......................................................................................................280 Service...............................................................................................................280 Device Polling....................................................................................................280 Print settings.......................................................................................................................280 Printing...............................................................................................................280 PCL 5e...............................................................................................................281 PostScript........................................................................................................... 81 2 Network settings.................................................................................................................281 Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4)..............................................282 Embedded Web server........................................................................................................................283 Features.............................................................................................................................. 83 2 Managing supplies...............................................................................................................................284 Checking status and ordering supplies (HP LaserJet 3390/3392 all-in-one only).............284 To check supplies status by using the control panel.........................................284 To check supplies status by using HP ToolboxFX............................................284 Storing supplies..................................................................................................................285 xii ENWW Replacing and recycling supplies.......................................................................................285 HP policy on non-HP supplies............................................................................................285 Resetting the all-in-one for non-HP supplies (HP LaserJet 3390/3392 all-inone)....................................................................................................................285 HP fraud hotline..................................................................................................................285 Cleaning the all-in-one.........................................................................................................................287 To clean the exterior...........................................................................................................287 To clean the scanner glass and white platen (HP LaserJet 3050 all-in-one).....................287 To clean the scanner glass (HP LaserJet 3052/3055/3390/3392 all-in-one).....................288 To clean the lid backing (HP LaserJet 3052/3055/3390/3392 all-in-one)..........................289 To clean the automatic document feeder (ADF) pickup roller assembly (HP LaserJet 3052/3055/3390/3392 all-in-one)........................................................................................290 Cleaning the paper path.....................................................................................................293 To clean the paper path from HP ToolboxFX....................................................293 To clean the paper path from the all-in-one control panel.................................294 Changing the print cartridge................................................................................................................295 Changing the automatic document feeder (ADF) on the HP LaserJet 3390/3392 all-in-one.............297 Changing the automatic document feeder (ADF) pickup roller and load arm assembly (HP LaserJet 3052/3055/3390/3392 all-in-one)..................................................................................299 13 Troubleshooting Troubleshooting checklist.................................................................................................................... 04 3 Clearing jams.......................................................................................................................................308 Causes of jams...................................................................................................................308 Tips to avoid jams .............................................................................................................. 08 3 Where to look for jams........................................................................................................ 09 3 Print cartridge area.............................................................................................................309 Input trays (HP LaserJet 3050/3052/3055 all-in-one).........................................................311 Input trays (HP LaserJet 3390/3392 all-in-one)..................................................................312 Output bin...........................................................................................................................315 Straight-through output path (HP LaserJet 3390/3392 all-in-one).....................................315 Automatic two-sided printing (duplexing) path (HP LaserJet 3390/3392 all-in-one)..........317 Jams occur in the automatic document feeder (ADF)........................................................320 Control-panel messages......................................................................................................................323 Alert and warning messages .............................................................................................323 Alert and warning message tables.....................................................................323 Critical error messages....................................................................................................... 30 3 Critical error message-tables.............................................................................330 Print problems......................................................................................................................................332 Print quality problems.........................................................................................................332 Improving print quality........................................................................................332 Understanding print-quality settings..................................................332 To temporarily change print-quality settings.....................332 To change print-quality settings for all future jobs............332 Identifying and correcting print defects..............................................................333 Print-quality checklist.........................................................................333 General print-quality issues...............................................................333 Media-handling problems...................................................................................................337 Print-media guidelines........................................................................................338 Solving print-media problems............................................................................338 ENWW xiii Performance problems.......................................................................................................339 Fax problems....................................................................................................................................... 41 3 Problems receiving faxes....................................................................................................341 Problems sending faxes.....................................................................................................343 Voice-call problems.............................................................................................................345 Media-handling problems...................................................................................................345 Performance problems.......................................................................................................346 Copy problems.....................................................................................................................................347 Preventing problems........................................................................................................... 47 3 Image problems..................................................................................................................347 Media-handling problems...................................................................................................348 Performance problems.......................................................................................................350 Scan problems.....................................................................................................................................351 Solving scanned-image problems......................................................................................351 Scan-quality problems........................................................................................................353 Preventing problems..........................................................................................353 Solving scan-quality problems...........................................................................353 Network problems................................................................................................................................354 Verifying that the all-in-one is on and online.......................................................................354 Resolving communication problems with the network........................................................354 Control-panel display problems........................................................................................................... 56 3 Stapler problems (HP LaserJet 3392 all-in-one).................................................................................356 Troubleshooting PostScript (PS) errors...............................................................................................357 Troubleshooting common Macintosh problems..................................................................................358 Problems with Mac OS X V10.3 and Mac OS X V10.4......................................................358 Troubleshooting tools..........................................................................................................................359 All-in-one pages and reports...............................................................................................359 Demo page.........................................................................................................359 Configuration page............................................................................................. 59 3 Supplies Status page (HP LaserJet 3390/3392 all-in-one)................................359 Fax reports.......................................................................................................................... 60 3 Fax activity log...................................................................................................361 Fax call report....................................................................................................361 Phone book report..............................................................................................361 Billing-code report..............................................................................................362 HP ToolboxFX.....................................................................................................................362 To view HP ToolboxFX......................................................................................362 Troubleshooting tab...........................................................................................362 Service menu...................................................................................................................... 63 3 Restoring the factory-set defaults......................................................................363 Cleaning the paper path..................................................................................... 63 3 T.30 protocol trace.............................................................................................364 Archive print.......................................................................................................364 Appendix A Accessories and ordering information Supplies............................................................................................................................................... 66 3 Memory (HP LaserJet 3390/3392 all-in-one)......................................................................................366 Cable and interface accessories.........................................................................................................366 Paper-handling accessories (HP LaserJet 3390 all-in-one)................................................................366 User-replaceable parts........................................................................................................................367 xiv ENWW Paper and other print media................................................................................................................ 67 3 Supplementary documentation............................................................................................................368 Appendix B Service and support Hewlett-Packard limited warranty statement.......................................................................................372 Print Cartridge Limited Warranty Statement.......................................................................................373 Availability of support and service.......................................................................................................374 HP Customer Care..............................................................................................................................374 Hardware service.................................................................................................................................375 Extended warranty...............................................................................................................................375 Guidelines for repacking the printer....................................................................................................376 Appendix C All-in-one specifications Physical specifications.........................................................................................................................378 Electrical specifications.......................................................................................................................378 Power consumption............................................................................................................................. 79 3 Environmental specifications............................................................................................................... 79 3 Acoustic emissions.............................................................................................................................. 80 3 Appendix D Regulatory information FCC compliance.................................................................................................................................. 82 3 Environmental Product Stewardship program.....................................................................................383 Protecting the environment................................................................................................. 83 3 Ozone production................................................................................................................383 Power consumption............................................................................................................383 HP LaserJet printing supplies.............................................................................................384 Nederlands..........................................................................................................................385 Taiwan.................................................................................................................................385 Disposal of waste equipment by users in private household in the European Union........386 Material safety data sheet...................................................................................................386 For more information...........................................................................................................386 Telephone Consumer Protection Act (United States).........................................................................387 IC CS-03 requirements........................................................................................................................388 EU statement for telecom operation.................................................................................................... 89 3 New Zealand telecom statements.......................................................................................................389 Declaration of conformity (HP LaserJet 3390, 3392, 3055, and 3050)...............................................390 Declaration of conformity (HP LaserJet 3052)....................................................................................391 Country-/region-specific safety statements.........................................................................................392 Laser safety statement.......................................................................................................392 Canadian DOC statement...................................................................................................392 Korean EMI statement........................................................................................................392 Finnish laser statement.......................................................................................................393 Glossary.............................................................................................................................................................. 95 3 Index.................................................................................................................................................................... 99 3 ENWW xv xvi ENWW 1 All-in-one basics All-in-one configurations All-in-one features All-in-one parts ENWW 1 All-in-one configurations The all-in-one is available in the following configurations. HP LaserJet 3050 all-in-one HP LaserJet 3050 all-in-one printer, fax, copier, scanner Prints letter-size pages at speeds up to 19 pages per minute (ppm) and A4-size pages at speeds up to 18 ppm PCL 5e and PCL 6 printer drivers and HP postscript level 3 emulation. Priority input slot holds up to 10 pages. Tray 1 holds up to 250 sheets of print media or 10 envelopes. Average yield for the standard black print cartridge is 2000 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use. Hi-Speed universal serial bus (USB) 2.0 port. V.34 fax modem and 4-megabyte (MB) flash faxstorage memory. 64-MB random-access memory (RAM). 30-page automatic document feeder (ADF). 2 Chapter 1 All-in-one basics ENWW HP LaserJet 3052/3055 all-in-one HP LaserJet 3052 all-in-one printer, scanner, copier Prints letter-size pages at speeds up to 19 ppm and A4size pages at speeds up to 18 ppm PCL 5e and PCL 6 printer drivers and HP postscript level 3 emulation Priority input slot holds up to 10 pages. Tray 1 holds up to 250 sheets of print media or 10 envelopes. Average yield for the standard black print cartridge is 2000 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use. Hi-Speed USB 2.0 port and port for connecting to a 10/100Base-T network. 64-MB RAM. 50-page automatic document feeder (ADF). The HP LaserJet 3055 all-in-one printer, fax, copier, scanner has all of the features of the HP LaserJet 3052 allin-one, plus: V.34 fax modem and 4-MB flash fax-storage memory. ENWW All-in-one configurations 3 HP LaserJet 3390/3392 all-in-one HP LaserJet 3390 all-in-one printer, fax, copier, scanner Prints letter-size pages at speeds up to 22 ppm and A4size pages at speeds up to 21 ppm. PCL 5e and PCL 6 printer drivers and HP postscript level 3 emulation. Single-sheet priority input slot (tray 1) for sheet-fed printing. Tray 2 holds up to 250 sheets of print media or 10 envelopes. Optional 250-sheet input tray (tray 3) available. Automatic 2­sided (duplex) printing, receiving faxes, and copying. Average yield for the standard black print cartridge is 2500 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use. Average yield for the high-capacity print cartridge is 6000 pages in accordance with ISO/IEC 19752. Actual yield depends on specific use. Hi-Speed USB 2.0 port and port for connecting to a 10/100Base-T network. V.34 fax modem and 4-MB flash fax-storage memory. 64-MB RAM. Flatbed scanner and 50-page automatic document feeder (ADF). One available DIMM slot for memory expansion and additional font support (memory expandable to 192 MB). The HP LaserJet 3392 all-in-one printer, fax, copier, scanner has all of the features of the HP LaserJet 3390 allin-one, plus: Additional 250-sheet input tray (tray 3) included. 64-MB memory DIMM. Convenience stapler. 4 Chapter 1 All-in-one basics ENWW All-in-one features Excellent print quality Fax 1200 dots per inch (dpi) with Image REt 2400 text and graphics. Adjustable settings to optimize print quality. The HP UltraPrecise print cartridge has a finer toner formulation that provides sharper text and graphics. Full-functionality fax capabilities with a V.34 fax; includes a phone book, fax polling, and delayed-fax features (HP LaserJet 3050 all-in-one, HP LaserJet 3055 all-in-one, HP LaserJet 3390 all-in-one, and HP LaserJet 3392 all-in-one). For more information, see Fax. Copy Includes ADF that allows faster, more efficient copy jobs with multiple-page documents. For more information, see Copy. Scan The HP LaserJet 3052/3055/3390/3392 all-in-one provides 1200 ppi, 24-bit full-color scanning from letter/A4-size scanner glass. The HP LaserJet 3050 all-in-one provides 600 pixels per inch (ppi), 24­bit full-color scanning from the contact image sensor through the automatic document feeder (ADF). All models include an ADF that allows faster, more efficient scan jobs with multiplepage documents. For more information, see Scan. Staple The HP LaserJet 3392 all-in-one includes a convenience stapler for fast and convenient stapling of up to 20 sheets of 80 g/m2 or 20 lb media at the all-in-one. Large-capacity replaceable staple cassette holds 1,500 staples. For more information, see Convenience stapler (HP LaserJet 3392 all-in-one only). Networking (HP LaserJet 3052/3055/3390/3392 all-inone only) Printer driver features Automatic languageswitching Interface connections Environmental features Economical printing TCP/IP LPD 9100 Fast printing performance, built-in Intellifont and TrueType scaling technologies, and advanced imaging capabilities are benefits of the PCL 6 printer language. The all-in-one automatically determines and switches to the appropriate printer language (such as PS or PCL 6) for the print job. Hi-Speed USB 2.0 port. 10/100 ethernet (RJ45) network port (HP LaserJet 3052/3055/3390/3392 all-in-one only). PowerSave mode (HP LaserJet 3052/3055/3390/3392 all-in-one only) ENERGY STAR® qualified N-up printing (printing more than one page on a sheet). See Printing multiple pages on one sheet of paper or Printing multiple pages on one sheet of paper (Macintosh). Two-sided printing using the automatic duplexer (HP LaserJet 3390/3392 all-in-one only). Economode setting uses less toner. ENWW All-in-one features 5 Supplies A Supplies Status page with a print cartridge gauge that show the supply levels that remain (HP supplies only; HP LaserJet 3390/3392 all-in-one). No-shake cartridge design. Authentication for HP print cartridges (HP LaserJet 3390/3392 all-in-one). Enabled supplies-ordering capability (HP LaserJet 3390/3392 all-in-one). Online user guide that is compatible with text screen-readers. Print cartridges can be installed and removed by using one hand. All doors and covers can be opened by using one hand. Accessibility 6 Chapter 1 All-in-one basics ENWW All-in-one parts Before using the all-in-one, familiarize yourself with the parts of the all-in-one HP LaserJet 3050 all-in-one parts Front view 4 3 2 1 5 6 7 8 1 2 3 4 5 6 7 8 Tray 1 Priority input slot Output bin Automatic document feeder (ADF) output bin ADF input tray ADF media lever Control panel Cartridge-door release ENWW All-in-one parts 7 Back view 10 9 11 12 9 10 11 12 Interface ports Security-lock slot Power switch. Power receptacle Interface ports The HP LaserJet 3050 all-in-one contains one Hi-Speed USB 2.0 port and fax ports. 1 2 1 2 Hi-Speed USB 2.0 port Fax ports 8 Chapter 1 All-in-one basics ENWW Control panel 1 2 3 4 5 1 2 3 4 5 Fax controls. Use the fax controls to change commonly used fax settings. For information about using the fax controls, see Fax. Alphanumeric buttons. Use the alphanumeric buttons to type data into the all-in-one control-panel display and dial telephone numbers for faxing. For information about using alphanumeric key characters, see Fax. Menu and cancel controls. Use these controls to select menu options, determine the all-in-one status, and cancel the current job. Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions about copying, see Copy. Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning, see Scan. ENWW All-in-one parts 9 HP LaserJet 3052/3055 all-in-one parts Front view 4 5 3 2 1 1 2 3 4 5 6 Tray 1 Priority input slot Output bin Automatic document feeder (ADF) input tray ADF output bin Control panel NOTE The control panel for the HP LaserJet 3055 all-in-one, with fax controls, is shown. The control panel for the HP LaserJet 3052 all-in-one does not have fax controls. 7 Cartridge-door release 6 7 Back view 9 8 10 11 8 9 10 11 Interface ports Security-lock slot Power connector Power receptacle 10 Chapter 1 All-in-one basics ENWW Interface ports The HP LaserJet 3052/3055 all-in-one has two interface ports: a 10/100Base-T (RJ-45) network port and a Hi-Speed USB 2.0 port. The HP LaserJet 3055 all-in-one also has fax ports. 1 2 3 1 2 3 Network port Hi-Speed USB 2.0 port Fax ports (HP LaserJet 3055 all-in-one only) Control panel 1 2 3 4 5 1 2 3 4 5 Fax controls (HP LaserJet 3055 all-in-one only; the HP LaserJet 3052 all-in-one does not have fax controls). Use the fax controls to change commonly used fax settings. For information about using the fax controls, see Fax. Alphanumeric buttons. Use the alphanumeric buttons to type data into the all-in-one control-panel display and dial telephone numbers for faxing. For information about using alphanumeric key characters, see Fax. Menu and cancel controls. Use these controls to select menu options, determine the all-in-one status, and cancel the current job. Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions about copying, see Copy. Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning, see Scan. ENWW All-in-one parts 11 HP LaserJet 3390/3392 all-in-one parts Front view 5 4 3 2 1 1 2 3 4 5 6 7 8 9 10 Tray 2 Single-sheet priority input slot (tray 1) Print-cartridge door Top (face-down) output bin Control panel 6 7 8 9 10 Automatic document feeder (ADF) input tray Automatic document feeder (ADF) output bin Convenience stapler (HP LaserJet 3392 all-in-one only) Power switch Optional tray 3 (standard on HP LaserJet 3392 all-in-one; optional on HP LaserJet 3390 all-in-one). Back view 12 13 11 14 11 12 13 14 Power connector Rear output door (face-up output bin for the straight-through output path) DIMM door Interface ports 12 Chapter 1 All-in-one basics ENWW Interface ports The HP LaserJet 3390/3392 all-in-one has two interface ports: a 10/100Base-T (RJ-45) network port and a Hi-Speed USB 2.0 port. The HP LaserJet 3390/3392 all-in-one also has fax ports. 1 1 2 3 2 Hi-Speed USB 2.0 port Network port Fax ports 3 Control panel Use the following illustration to identify the all-in-one control-panel components. 1 Shift 05 06 07 08 2 3 4 5 1 2 3 4 5 Fax controls. Use the fax controls to change commonly used fax settings. For information about using the fax controls, see Fax. Alphanumeric buttons. Use the alphanumeric buttons to type data into the all-in-one control-panel display and dial telephone numbers for faxing. For information about using alphanumeric key characters, see Fax. Menu and cancel controls. Use these controls to select menu options, determine the all-in-one status, and cancel the current job. Copy controls. Use these controls to change commonly used default settings and to start copying. For instructions about copying, see Copy. Scan controls. Use these controls to scan to e-mail or to a folder. For instructions about scanning, see Scan. ENWW All-in-one parts 13 14 Chapter 1 All-in-one basics ENWW 2 Software Software installation Printer drivers Software for Windows Software for Macintosh ENWW 15 Software installation If your computer meets the recommended minimum requirements, you have two options when installing the software from the CDs that came with the all-in-one. Typical installation The following software is included with a typical installation: HP ToolboxFX HP LaserJet Scan program and driver HP LaserJet Fax Readiris OCR (not installed with other software; separate installation is required) Printer drivers (PCL 6, PCL 5e, PostScript Level 2 emulation) HP Director (Macintosh) HP All-in-One Setup Assistant (Macintosh) Minimum installation The following software is included with a minimum installation: PCL 6 printer driver HP LaserJet Scan program and driver NOTE Minimum installation supports faxing by using the control panel. 16 Chapter 2 Software ENWW Printer drivers The product comes with software that allows the computer to communicate with the product (by using a printer language). This software is called a printer driver. Printer drivers provide access to product features, such as printing on custom-sized paper, resizing documents, and inserting watermarks. Supported printer drivers The following printer drivers are provided for the product. If the printer driver that you want is not on the product CD or is not available on www.hp.com, contact the manufacturer or distributor of the program that you are using, and request a driver for the product. NOTE The most recent drivers are available at www.hp.com. Depending on the configuration of Windows-based computers, the installation program for the product software automatically checks the computer for Internet access in order to obtain the latest drivers. Operating system1 Fax driver PCL 6 printer driver X X X X X X X X PCL 5 printer driver X X X X X PS printer driver X X X X X X X PPD2 printer driver Microsoft® Windows® 98 Windows Millennium (Me) Windows 2000 Windows® XP Windows Server 2003 Mac OS X V10.3 and Mac OS X V10.4 1 2 Not all product features are available from all drivers or operating systems. See the context-sensitive help in the printer driver for available features. A Macintosh printer driver and the necessary PostScript (PS) Printer Description files (PPDs) are included with the all-inone. Additional drivers The following drivers are not included on the CD, but are available from the Internet. UNIX® model scripts. Linux drivers. Windows XP 64-bit drivers You can obtain Model Scripts for UNIX® and Linux by downloading them from the Internet or by requesting them from an HP-authorized service or support provider. For Linux support see www.hp.com/go/linux. For UNIX support see www.hp.com/go/jetdirectunix_software. ENWW Printer drivers 17 Select the correct printer driver Select a printer driver based on the operating system that you are using and the way that you use the product. See the printer-driver Help for the features that are available. For information about gaining access to the printer-driver Help, see Printer-driver Help. The PCL 6 printer driver can provide the best overall performance and access to your printer features. The PCL 5 printer driver is recommended for general office monochrome and color printing. Use the PostScript (PS) driver if you are printing primarily from PostScript-based programs such as Adobe PhotoShop® and CorelDRAW®, for compatibility with PostScript Level 3 needs, or for PS flash font support. NOTE The product automatically switches between PS and PCL printer languages. Printer-driver Help (Windows) Printer-driver Help is separate from program Help. The printer-driver help provides explanations for the buttons, checkboxes, and drop-down lists that are in the printer driver. It also includes instructions for performing common printing tasks, such as printing on both sides, printing multiple pages on one sheet, and printing the first page or covers on different paper. Activate the printer-driver Help screens in one of the following ways: Click the Help button. Press the F1 key on the computer keyboard. Click the question-mark symbol in the upper-right corner of the printer driver. Right-click on any item in the driver, and then click What's This?. 18 Chapter 2 Software ENWW Gaining access to the printer drivers Use one of the following methods to open the printer drivers from your computer: Operating System To change the settings for all print jobs until the software program is closed To change the print job default settings (for example, turn on Print on Both Sides by default) 1. Click Start, click Settings, and then click Printers. To change the configuration settings (for example, add a tray or enable/disable Manual Duplexing) 1. Click Start, click Settings, and then click Printers. Right-click the printer icon, and then select Properties. Click the Configure tab. Windows 98 and Windows Milennium Edition (Me) 1. On the File menu in the software program, click Print. Select the name of the printer, and then click Properties. 2. 2. Right-click the printer icon, 2. and then select Properties. 3. The steps can vary; this procedure is most common. Windows 2000, XP, and Server 2003 1. On the File menu in the software program, click Print. Select the name of the printer, and then click Properties or Preferences. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. Right-click the printer icon, and then select Printing Preferences. 1. Click Start, click Settings, and then click Printers or Printers and Faxes. Right-click the printer icon, and then select Properties. Click the Device Settings tab. 2. 2. 2. 3. The steps can vary; this procedure is most common. Mac OS X V10.3 and Mac OS X V10.4 1. On the File menu, click Print. Change the settings that you want on the various pop-up menus. 1. On the File menu, click Print. Change the settings that you want on the various pop-up menus. On the Presets pop-up menu, click Save as and type a name for the preset. 1. Open Printer Setup Utility by selecting the hard drive, clicking Applications, clicking Utilities, then doubleclicking Printer Setup Utility. Click on the print queue. On the Printers menu, click Show Info. Click the Installable Options menu. 2. 2. 3. 2. 3. These settings are saved in the Presets menu. To use the new settings, you must select the saved preset option every time you open a program and print. 4. What other software is available? The all-in-one CDs include the HP Scanning software. See the Readme file that is provided on the allin-one CD for additional included software and for supported languages. ENWW Printer drivers 19 Software for Windows When you install the software for Windows, you can directly connect the all-in-one to a computer by using a USB cable, or you can connect the all-in-one to the network by using the internal print server. See the getting started guide for installation instructions, and see the Readme file for the latest software information. The following software is available to all all-in-one users, whether you connect the all-in-one directly to a computer by using a USB cable or to the network by using a print server. Software components for Windows HP ToolboxFX You must perform a typical installation to use HP ToolboxFX. HP ToolboxFX provides links to all-in-one status information and help information, such as this user guide, and tools for diagnosing and solving problems. See HP ToolboxFX for more information. Embedded Web server (EWS) The EWS is a Web-based interface that provides simple access to all-in-one status and configurations, including network configurations and Smart Printing Supplies (SPS) functionality. You can gain access to the EWS through the network connection to the all-in-one. Type the all-inone IP address in a Web browser to open the all-in-one EWS homepage. From the homepage, you can use the tabs and left navigation menu to check the status of the all-in-one, configure the all-inone, or check the status of the supplies. Supported browsers include: Internet Explorer 5.0 or later Netscape Navigator 4.75 or later Opera 6.05 or later Safari 1.2 or later Using Add or Remove Programs to uninstall Use the Add or Remove Programs method in Windows to remove the all-in-one software. This method does not require you to have the software CD. 1. Click Start, point to Settings, and click Control Panel. 2. 3. 4. In Windows XP, click Start, and then click Control Panel Double-click Add or Remove Programs. Scroll through the list of software programs and click HP LaserJet 3390/3392 all-in-one. Click Remove. 20 Chapter 2 Software ENWW Software for Macintosh For Mac OS X V10.3 and Mac OS X V10.4, use Print Center to print. The all-in-one includes the following software for Macintosh computers. NOTE For Macintosh computers, HP ToolboxFX is not supported. HP Director HP Director is a software program that is used when working with documents. When the document is loaded into the automatic document feeder (ADF) and the computer is connected directly to the all-inone, HP Director appears on the computer screen to initiate faxing, scanning, or changing settings on the all-in-one through Macintosh Configure Device. Also included is the HP all-in-one Setup Assistant, which sets up the fax and print queues. Macintosh Configure Device (Mac OS X V10.3 and Mac OS X V10.4) Macintosh Configure Device is a Web-based program that provides access to information about the all-in-one (for example, information about supplies status and all-in-one settings). Use Macintosh Configure Device to monitor and manage the all-in-one from the computer NOTE You must perform a complete software installation to use Macintosh Configure Device. Check the all-in-one status and print information pages. Check and change all-in-one system settings. Check default print settings. Check and change fax settings, including fax send, fax receive, fax phone book and speed-dial settings, and fax reports. Check and change network settings, including IP configuration, Advanced, mDNS, SNMP, network configuration, and password. You can view Macintosh Configure Device when the all-in-one is directly connected to your computer or when it is connected to the network. NOTE You do not have to have Internet access to open and use Macintosh Configure Device. To view Macintosh Configure Device when the all-in-one is directly connected to the computer 1. 2. 3. Open HP Director by clicking the HP Director icon in the dock. In HP Director, click Settings. Select Configure device to open the Macintosh Configure Device home page in a browser. ENWW Software for Macintosh 21 To view Macintosh Configure Device when the all-in-one is connected to a network 1. Open one of the following supported Web browsers: 2. Safari 1.2 or later Microsoft Internet Explorer 5.0 or later Netscape Navigator 4.75 or later Opera 6.05 or later Enter the IP address of the all-in-one into the Web browser to open the Macintosh Configure Device home page. PDEs (Mac OS X V10.3 and Mac OS X V10.4) PDEs are code plug-ins that provide access to all-in-one features, such as information about the number of copies, two-sided printing, and quality settings. An installation program for the PDEs and other software is provided on the HP LaserJet 3390/3392 all-in-one CD for Macintosh. Installing software for Macintosh This section describes how to install Macintosh printing system software. Installing Macintosh printing system software for direct connections (USB) This section explains how to install the printing system software for Mac OS X V10.3 and Mac OS X V10.4. The Apple PostScript driver must be installed in order to use the PPD files. Use the Apple PostScript driver that came with your Macintosh computer. To install the printing system software 1. 2. 3. 4. 5. 6. Connect a USB cable between the USB port on the printer and the USB port on the computer. Use a standard 2-meter (6.56-foot) USB cable. Insert the printer CD into the CD-ROM drive and run the installer. Double-click the CD icon on the desktop Double-click the Installer icon. Follow the instructions on the computer screen. USB queues are created automatically when the printer is attached to the computer. However, the queue will use a generic PPD if the installer has not been run before the USB cable is connected. To change the queue PPD, open the Print Center or Printer Setup Utility, select the correct printer queue, and then click Show Info to open the Printer Info dialog box. In the popup menu, select Printer Model, and then, in the pop-up menu in which Generic is selected, select the correct PPD for the printer. Print a test page or a page from any software program to make sure that the all-in-one software is correctly installed. 7. 22 Chapter 2 Software ENWW If installation fails, reinstall the all-in-one software. If this fails, see the installation notes or latebreaking readme files on the CD or the flyer that came in the box, or go to the appropriate support Web site for help or more information (see HP Customer Care). Installing Macintosh printing system software for networks To install printer drivers for Mac OS X V10.3 and Mac OS X V10.4 1. 2. 3. 4. Connect the network cable between the HP LaserJet 3052/3055/3390/3392 all-in-one and a network port. Insert the CD into the CD-ROM drive, and then double-click the CD icon on the desktop. Double-click the Installer icon in the HP LaserJet Installer folder. Follow the HP all-in-one setup assistant instructions on the computer screen. NOTE The setup assistant should prompt you to restart the computer and to provide the IP address of the all-in-one to complete the network installation. To remove software from Macintosh operating systems To remove the printing software from your Macintosh computer, open the Finder, navigate to Applications/HP LaserJet aio/HP Uninstaller, and then run the uninstaller program. ENWW Software for Macintosh 23 24 Chapter 2 Software ENWW 3 Media specifications General guidelines Choosing paper and other media Guidelines for using media Supported media weights and sizes Printing and storage environment ENWW 25 General guidelines Some media might meet all of the guidelines in this manual and still not produce satisfactory results. This problem might be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Hewlett-Packard has no control. Before purchasing large quantities of print media, always test a sample and make sure that the print media meets the requirements specified in this user guide and in the HP LaserJet Printer Family Print Media Guide, which you can view on the Web at www.hp.com/support/ljpaperguide. For ordering information, see Accessories and ordering information. CAUTION Using media that does not meet HP specifications can cause problems for the allin-one, requiring repair. This repair is not covered by the Hewlett-Packard warranty or service agreements. The all-in-one accepts a variety of media, such as cut-sheet paper (including up to 100% recycledfiber-content paper), envelopes, labels, transparencies, LaserJet glossy paper, HP LaserJet Tough paper, and custom-size paper. Properties such as weight, composition, grain, and moisture content are important factors that affect performance and output quality. Media that does not meet the guidelines outlined in this manual can cause the following problems: Poor print quality Increased jams Premature wear on the all-in-one, requiring repair Choosing paper and other media The HP LaserJet all-in-one produces documents that have excellent print quality. You can print on a variety of media, such as paper (including up to 100% recycled fiber content paper), envelopes, labels, transparencies, and custom-size media. Properties such as weight, grain, and moisture content are important factors that affect performance and quality. To achieve the best possible print quality, only use high-quality media that is designed for laser printers. See Guidelines for using media for detailed paper and media specifications. NOTE Always test a sample of the media before you purchase large quantities. Your media supplier should understand the requirements specified in the HP LaserJet Printer Family Print Media Guide (HP part number 5963-7863). See Guidelines for using media for more information. HP media HP recommends that you use HP LaserJet media in the all-in-one. 26 Chapter 3 Media specifications ENWW Media to avoid The all-in-one can handle many types of media. Using media that is outside the specifications degrades print quality and increases the chance of jams occurring. Do not use media that is too rough. Do not use media that contains cutouts or perforations other than standard 3-hole punched paper. Do not use multipart forms. Do not use paper that contains a watermark if you are printing solid patterns. Media that can damage the all-in-one In rare circumstances media can damage the all-in-one. Avoid the following types of media to prevent possible damage: Do not use media with staples attached. Do not use transparencies designed for inkjet printers or other low-temperature printers. Use only transparencies that are specified for use with HP LaserJet printers. Do not use photo paper intended for inkjet printers. Do not use paper that is embossed or coated and is not designed for the temperature of the image-fuser. Select media that can tolerate temperatures of 200°C (392°F) for 0.1 second. HP manufactures a media that is designed for the all-in-one. Do not use letterhead paper that was produced with low-temperature dyes or thermography. Preprinted forms or letterhead must use inks that can tolerate temperatures of 200°C (392°F) for 0.1 second. Do not use any media that produces emissions, or that melts, offsets, or discolors when exposed to 200°C (392°F) for 0.1 second. To order HP LaserJet printing supplies, go to www.hp.com/go/ljsupplies in the U.S. or to www.hp.com/ ghp/buyonline.html/ worldwide. ENWW Choosing paper and other media 27 Guidelines for using media The following sections provide guidelines and instructions for printing on transparencies, envelopes, and other special media. Guidelines and specifications are included to help you select media that optimizes print quality and avoid media that can cause jams or damage the all-in-one. Paper For best results, use conventional 80-g/m2 or 20 lb paper. Make sure that the paper is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If you are unsure about what type of paper you are loading (such as bond or recycled), check the label on the package of paper. Some paper causes print quality problems, jamming, or damage to the all-in-one. Table 3-1 Paper usage Symptom Poor print quality or toner adhesion Problems with feeding Problem with paper Too moist, too rough, too smooth, or embossed Solution Try another kind of paper that has a smoothness rating of 100-250 Sheffield and has 4-6 % moisture content. Check the all-in-one and make sure that the appropriate media type has been selected. Dropouts, jamming, or curl Increased gray background shading Excessive curl Problems with feeding Stored improperly Might be too heavy Too moist, wrong grain direction, or short-grain construction Store paper flat in its moistureproof wrapping. Use lighter paper. Use long-grain paper. Use the straight-through output path (HP LaserJet 3390/3392 all-in-one only). Check the all-in-one and make sure that the appropriate media type has been selected. Jamming or damage to all-in-one Problems with feeding Cutouts or perforations Ragged edges Do not use paper with cutouts or perforations. Use good quality paper. NOTE The all-in-one uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with the fuser temperature of 200°C (392°) for 0.1 second. Do not use letterhead that is printed with low-temperature inks, such as those used in some types of thermography. Do not use raised letterhead. Do not use transparencies that are designed for inkjet printers or other low-temperature printers. Use only transparencies that are specified for use with HP LaserJet printers. 28 Chapter 3 Media specifications ENWW Labels For the HP LaserJet 3050/3052/3055 all-in-one, HP recommends that you print labels from the priority input slot. For the HP LaserJet 3390/3392 all-in-one, HP recommends that you print labels from the single-sheet priority input slot (tray 1) and use the straight-through output path. See Loading media into the input trays for more information. CAUTION Do not feed a sheet of labels through the all-in-one more than once. The adhesive degrades and might damage the all-in-one. Label construction When selecting labels, consider the quality of the following components: Adhesives: The adhesive material should be stable at 200°C (392°F), the maximum fuser temperature. Arrangement: Only use labels with no exposed backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams. Curl: Before printing, labels must lie flat with no more than 13 mm (0.5 inch) of curl in any direction. Condition: Do not use labels with wrinkles, bubbles, or other indications of separation. Transparencies Transparencies must be able to withstand 200°C (392°F), the all-in-one maximum fuser temperature. CAUTION You can print transparencies from a 250-sheet tray (tray 1 on the HP LaserJet 3050/3052/3055 all-in-one; tray 2 or optional tray 3 on the HP LaserJet 3390/3392 all-in-one). However, do not load more than 75 transparencies at one time into the tray. ENWW Guidelines for using media 29 Envelopes For the HP LaserJet 3050/3052/3055 all-in-one, HP recommends that you print envelopes from the priority input slot. For the HP LaserJet 3390/3392 all-in-one, HP recommends that you print envelopes from the single-sheet priority input slot (tray 1) and use the straight-through output path. See Loading media into the input trays for more information. Envelope construction Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: Weight: The weight of the envelope paper should not exceed 90 g/m2 (24 lb), or jamming might result. Construction: Before printing, envelopes should lie flat with less than 6 mm (0.25 inch) of curl, and should not contain air. Envelopes that trap air can cause problems. Do not use envelopes that contain clasps, snaps, tie strings, transparent windows, holes, perforations, cutouts, synthetic materials, stamping, or embossing. Do not use envelopes with adhesives that require pressure to seal them. Condition: Make sure that the envelopes are not wrinkled, nicked, or otherwise damaged. Make sure that the envelopes do not have any exposed adhesive. Envelopes with double-side seams An envelope with double-side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be more likely to wrinkle. Make sure that the seam extends all the way to the corner of the envelope as shown in the following illustration: 1 2 1 2 Acceptable envelope construction Unacceptable envelope construction 30 Chapter 3 Media specifications ENWW Envelopes with adhesive strips or flaps Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the all-in-one: 200°C (392°F). The extra flaps and strips might cause wrinkling, creasing, or jams. Envelope storage Proper storage of envelopes contributes to good print quality. You should store envelopes flat. If air is trapped in an envelope, creating an air bubble, the envelope might wrinkle during printing. Card stock and heavy media You can print many types of card stock from the input tray, including index cards and postcards. Some card stock performs better than others because its construction is better suited for feeding through a laser printer. The HP LaserJet 3390/3392 all-in-one is designed to accommodate card stock by opening the rear output door to use the straight-through output path. For optimum performance, do not use paper heavier than 157 g/m2 (42 lb). Paper that is too heavy might cause misfeeds, stacking problems, jams, poor toner fusing, poor print quality, or excessive mechanical wear. NOTE You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100-180 Sheffield. Card stock construction Smoothness: 135-157 g/m2 (36-42 lb) card stock should have a smoothness rating of 100-180 Sheffield. 60-135 g/m2 (16-36 lb) card stock should have a smoothness rating of 100-250 Sheffield. Construction: Card stock should lie flat with less than 5 mm (0.2 inch) of curl. Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged. Card stock guidelines Set margins at least 2 mm (0.08 inch) away from the edges. ENWW Guidelines for using media 31 Letterhead and preprinted forms Letterhead is premium paper that often has a watermark, sometimes uses cotton fiber, and is available in a wide range of colors and finishes with matching envelopes. Preprinted forms can be made of a broad spectrum of paper types ranging from recycled to premium. Many manufacturers now design these grades of paper with properties optimized for laser printing and advertise the paper as laser compatible or laser guaranteed. Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser modes that are available on some printer models to achieve adequate toner adhesion. NOTE Some page-to-page variation is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page. To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following guidelines: Avoid using low-temperature inks (the kind used with some types of thermography). Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving. Use forms that have been created with heat-resistant inks that will not melt, vaporize, or release emissions when heated to 200°C (392°F) for 0.1 second. Typically, oxidation-set or oil-based inks meet this requirement. When the form is preprinted, be careful not to change the moisture content of the paper, and do not use materials that change the paper's electrical or handling properties. Seal the forms in moisture-proof wrap to prevent moisture changes during storage. Avoid processing preprinted forms that have a finish or coating. Avoid using heavily embossed or raised-letterhead papers. Avoid papers that have heavily textured surfaces. Avoid using offset powders or other materials that prevent printed forms from sticking together. 32 Chapter 3 Media specifications ENWW