User manual HP LASERJET 6L PRO

® HP LaserJet 6L Pro Printer User Guide English Bahasa Indonesia Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard. Our goal is to give you the results you need, quickly and professionally. Obtaining Software Utilities and Electronic Information: Asia-Pacific Countries (65) 740 4477 (Asia Rim). Monday through Friday from 08:30 to 17:30 (Singapore time) HP Support Assistant CD-ROM This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service call (65) 740 4477, Monday through Friday from 08:30 to 17:30 (Singapore time). World Wide Web URL: Printer drivers, updated HP printer software, product and support information may be obtained from http://www.hp.com/country/us/eng/ othercountrieswel.html, or http://www.hp.com/ cpso_support/guide/psd/cscap.html, or http:// www.hp.com/cpso_support/guide/psd/crcap.html Online Services: for 24-hour access to information over your modem, we suggest these services. Customer Support Options In addition to the phone numbers listed below, appendix A, "Warranty and Support Information," contains sales and service addresses and phone numbers. In-Country Support Numbers If you require support after your warranty has expired or additional product repair services, or if your country is not listed below, please refer to the Worldwide sales and services offices in appendix A. China (86 10) 6564-3888 (86 10) 6564-5959 India (91 11) 682-6000 (91 11) 682-6035 Indonesia (62 21) 350-3408 Australia 61 3 8877-8000 HP LaserJet 6L Pro Printer User Guide Copyright and License © Copyright Hewlett-Packard Company 2001 All Rights Reserved. Except as allowed by copyright laws herein, reproduction, adaptation, or translation without prior written permission is prohibited. A user of the Hewlett-Packard printer associated with this user guide is granted a license to: a) print hard copies of this user guide for PERSONAL, INTERNAL, or COMPANY use subject to the restriction not to sell, re-sell or otherwise distribute the hard copies; and b) place an electronic copy of this user guide on a network server provided access to the electronic copy is limited to PERSONAL, INTERNAL users of the Hewlett-Packard printer associated with this user guide. Publication number C8060-90929 First Edition, January 2001 of merchantability and fitness for a particular purpose. HewlettPackard shall not be liable for errors contained herein or for incidental or consequential damage in connection with the furnishing, performance, or use of this manual. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase separation between equipment and receiver. · Connect equipment to an outlet on a circuit different from that to which the receiver is connected. Consult your dealer or an experienced radio/TV technician. Note: Any changes or modifications to the printer not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. Material Safety Data Sheet (MSDS) The Toner Material Safety Data Sheet (MSDS) can be obtained on the internet. International customers should refer to "Hewlett-Packard Services" at the front of this manual for appropriate numbers and information. FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. Documentation Warranty Statement The information contained in this document is subject to change without notice. HewlettPackard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties Trademark Credits Microsoft®, Windows®, and MS-DOS® are U.S. registered trademarks of Microsoft Corporation. ENERGY STAR is a U.S. registered service mark of the U.S. EPA. Contents 1 Setup Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Identifying the printer's parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Installing the toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Connecting printer's cable and cord . . . . . . . . . . . . . . . . . . . . . . .11 Using generic power strips and adapters . . . . . . . . . . . . . . . . . . .12 Attaching the label to the printer . . . . . . . . . . . . . . . . . . . . . . . . . .13 Loading paper into the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Printer software information . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Recommended system requirements . . . . . . . . . . . . . . . . . . .15 Installation considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Installing your printer software . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Standard installation for Windows 95, Windows 98, Windows 2000, and NT 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Standard installation for Windows 3.x. . . . . . . . . . . . . . . . . . .17 Alternative Installation for Windows 95 and Windows 98 . . . .17 Alternative Installation for Windows NT 4.0 . . . . . . . . . . . . . .18 Alternative installation for Windows 3.x . . . . . . . . . . . . . . . . .18 Making diskettes from your CD for installation on Windows 95, Windows 98 and Windows NT . . . . . . . . . . . . . . . . . . . . .19 Making diskettes from your CD for installation on Windows 3.x21 2 Printer control panel The control panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Using the control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 3 Printing Selecting media sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Selecting the output paper path . . . . . . . . . . . . . . . . . . . . . . . . . .29 Adding paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Using the single-sheet input slot . . . . . . . . . . . . . . . . . . . . . . . . . .30 Printing on letterhead and envelopes . . . . . . . . . . . . . . . . . . . . . .31 Printing tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33 Printing on both sides (duplexing). . . . . . . . . . . . . . . . . . . . . .33 Pausing the printer between pages . . . . . . . . . . . . . . . . . . . .34 Resetting the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Stopping a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Printing on special media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Additional tips for custom sizes . . . . . . . . . . . . . . . . . . . . . . .36 EN Contents 5 Additional tips for transparencies . . . . . . . . . . . . . . . . . . . . . .37 Additional tips for printing labels . . . . . . . . . . . . . . . . . . . . . . .37 Managing toner cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 4 Troubleshooting Solving common problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Printing a self-test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 Paper will not feed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Cleaning your printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Solving printer problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Solving print quality problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Solving software problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Troubleshooting printing problems from MS-DOS . . . . . . . . . . . .59 Networks and switchboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Out of memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Appendix A Warranty and support information HP limited 1-Year warranty statement. . . . . . . . . . . . . . . . . . . . . .63 Hardware service during the warranty period . . . . . . . . . . . . .64 Hardware service after the warranty period . . . . . . . . . . . . . .64 HP LaserJet toner cartridge warranty . . . . . . . . . . . . . . . . . . .64 HP software license agreement . . . . . . . . . . . . . . . . . . . . . . . . . .65 Accessories and supplies information . . . . . . . . . . . . . . . . . . . . 67 Sales and service offices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Appendix B Printer specifications Environmental specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Environmental product stewardship . . . . . . . . . . . . . . . . . . . . . . .70 Laser safety statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72 Declaration of conformity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73 Appendix C Paper specifications Paper specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75 Printer paper specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Supported paper sizes (printer). . . . . . . . . . . . . . . . . . . . . . . . . . .76 Guidelines for using paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77 Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Card stock and heavy media . . . . . . . . . . . . . . . . . . . . . . . . .79 Index 6 Contents EN 1 Setup Introduction Congratulations on your purchase of the HP LaserJet 6L Pro printer. The following items are required to set up your printer: q q q HP LaserJet 6L Pro Printer HP LaserJet Toner Cartridge IEEE-1284 Compliant Parallel Cable (not included) q q q Power Cord Sheet of Instructional Labels HP LaserJet 6L Pro Printer software on CD EN Introduction 7 Identifying the printer's parts Before using your printer, make sure you can identify the following parts: 6 7 5 4 3 8 9 10 11 2 1 1 = Heavy media output slot 2 = Paper path lever 3 = control panel button 4 = Indicator lights 5 = Paper output bin 6 = Paper output support 7= Paper input support 8 = Single-sheet input slot 9 = Paper input bin 10 = Paper guides 11 = Printer door 8 Chapter 1 - Setup EN Installing the toner cartridge 1 HP recommends use of HP LaserJet toner cartridges. HP has designed the printer, toner cartridges, and toner formula to work together to give you optimal image quality from your printer. CAUTION To prevent damage, do not expose the toner cartridge to bright light. For extended periods outside the printer, place the cartridge in a closed drawer, return it to the original packaging, or cover it completely with a cloth. To install your toner cartridge, you will need to first remove the toner cartridge from its packaging. (Save the packaging for possible cartridge storage and recycling.) 1 To open the printer door, pull it toward you in a forward motion using both hands. Roll the toner cartridge back and forth briskly to distribute the toner evenly inside the cartridge. Grasp the end of the clear sealing tape on the side of the cartridge. Pull firmly to remove the entire length of the tape. Once removed, the tape should measure twice the length of the toner cartridge or 490 mm (19.3 in). 2 3 2 3 EN Installing the toner cartridge 9 4 4 Hold the cartridge by the handle (arrows facing the printer) and slide it down and back into the printer. The ends of the cartridge slide into the black plastic grooves in the printer. Push it firmly into place and close the printer door. Note If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. 10 Chapter 1 - Setup EN Connecting printer's cable and cord 1 Note For best results, it is important that you use an IEEE-1284 compliant parallel cable, such as the HP LaserJet cable, to connect the printer and computer. This cable supports all of your printer's advanced printing capabilities. 2 Note If your computer does not recognize your printer, you may have a faulty cable. 1 Connect a parallel cable to your printer. Ensure the cable points in the correct direction before inserting. Secure the cable by snapping the two wire clips from the printer to the cable. A secure cable helps prevent communication problems between the computer and printer. Connect the cable to a parallel port on your computer. Secure the cable by tightening the attached screws to a parallel port. 2 3 3 4 CAUTION Be sure to connect the cable to a parallel port rather than a serial port. Connecting to the wrong computer port can cause damage. See your computer's documentation for more information about the ports. 4 Use only the power cord provided with the printer. Connect the power cord from the printer to a grounded power strip or a wall outlet. EN Connecting printer's cable and cord 11 Using generic power strips and adapters Note HP does not recommend the use of generic adapters (or power strips), like the sample shown here, with your printer. WARNING! Take care when plugging the printer into a generic adapter, power strip or universal power strip. When using a universal power strip, align the printer and computer power cords so they face the same direction. It is essential that the ground contact of the printer power cord connect to the ground contact of the power receptacle. You could sustain serious injuries and cause damage to your computer and printer if you insert the printer cable plug incorrectly. Check the adapter for specifications before using it with your printer. Once the power is connected, the indicator lights on the printer's control panel will turn on and then blink in sequence. The Error (top) light will stay on if the paper input bin is empty. You will not find an on/off switch on your printer. After 15 minutes of inactivity, the printer will automatically shift to a powered-down state called SleepMode. CAUTION HP does not recommend use of battery backup or uninterruptable power supplies with your printer. Using them could damage your printer. 12 Chapter 1 - Setup EN Attaching the label to the printer 1 A sheet of labels ships in the paper output bin of your printer. You will need to attach two labels to your printer: the first label is entitled "Remove and Realign Paper Before Reloading," the second label is entitled, "Do Not Switch the Paper Path while Printing." 1 2 2 Carefully remove labels from the backing sheet. Attach labels to the printer's paper input bin. As the label indicates, always remove and realign all paper before reloading. By doing so, you can reduce multiple paper feeds, paper jams, or both. EN Attaching the label to the printer 13 Loading paper into the printer 1 Before loading paper into the printer, raise the paper supports located behind the paper input bin and the paper output bin. Using paper supports can help prevent unwanted paper curl and paper jams. 1 Raise the supports on the paper input bin and on the paper output bin until they snap into place. Insert up to 100 sheets of paper into the paper input bin. 2 2 Note Be careful not to overfill the bin. 3 3 Center the paper using the paper guides on the paper input bin. To test your printer, you can print a selftest page. To do so, make sure the Ready (bottom) light is on and all other indicator lights are off. Press and release the control panel button. (If the printer is in SleepMode [all lights are off], you will need to press the control panel button twice.) The Data (middle) light will come on and the Ready (bottom) light will blink. The self-test page prints. Note When adding paper to an existing stack in the paper input bin, always remove and realign all paper to avoid multiple paper feeds, paper jams, or both. 14 Chapter 1 - Setup EN Printer software information Before you can use your printer, you must first install the printer's software. Your printer's software includes printer drivers that support Microsoft Windows® 95, Windows 98, Windows 2000, Windows NT 4.0 and Windows 3.1x. Recommended system requirements q q q Pentium processor 32 MB RAM (Windows 95 and Windows 98) 20 MB free hard disk space Installation considerations If you have any problems during installation, try the following: q q Check the power cord connections and power source. Make sure you are using a high-quality IEEE-1284 compliant parallel cable. If the installation still could not be successfully completed, see the alternative installation instructions later in this chapter. EN Printer software information 15 Installing your printer software The following section lists several different methods of installation. Use the method most appropriate for your computer system. Make sure that you quit all software that is currently running, such as Microsoft® Office Manager, virus checkers, and fax utilities. Standard installation for Windows 95, Windows 98, Windows 2000, and NT 4.0 To install your printer software for Windows 95, Windows 98, Windows 2000, or NT 4.0, refer to the following steps: 1 Note Insert HP LaserJet 6L Pro CD into CD drive. If the installation dialog screen does not appear, click Start, then click Run. Type your X:/Setup, replacing "X" with the letter of your CD drive, and click OK. 2 Click the Install button. Note HP recommends the Express install for most users. 3 4 Follow the instructions on your screen to complete the installation. Remove the CD when the installation is complete. Note If the next time you restart your computer and your screen displays "New hardware detected" and lists the HP LaserJet 6L Pro printer, select "Do not install a driver (Windows will not prompt you again)" and click OK. 16 Chapter 1 - Setup EN Standard installation for Windows 3.x To install your printer software for 3.x, refer to the following steps: 1 2 3 4 5 6 7 8 9 Quit all currently running programs. Insert the HP LaserJet 6L Pro CD into the CD drive. Select the drivers directory. Select the language directory of your choice. Select the "Win3x" directory. Select the Disk-1 directory. Run setup.exe. Follow the instructions on your screen. When the installation program asks you to install the HP LaserJet 6L Pro Disk-2, enter "x\drivers\language\Win3x\disk2". (Replace "x" with the drive letter of your CD ROM, and replace "language" with the name of the language directory you chose in step 4 [for example, the directory "Chi_simp" contains the Simplified Chinese driver and the directory "en" contains the English driver]). 10 Remove the CD when the installation is complete. Alternative Installation for Windows 95 and Windows 98 1 2 3 4 5 6 7 8 9 Quit all currently running programs. Insert HP LaserJet 6L Pro CD and click OK. Click Start, point to Settings/Printers and then click printers. Double-click Add Printer. Click Next until you come to the List of Printer Manufacturers. Click Have Disk. Click Browse. Select the drive that contains the HP LaserJet 6L Pro CD. Select the directory for the language of your choice. The file named "hpbfgb.inf" will appear in the file name box. EN Installing your printer software 17 10 Select the directory "Win9x" to access the drivers for Windows 95 and Windows 98. 11 Click OK, and then click OK again. The name of the printer driver will appear. 12 Click Next, and then click Next again. 13 Remove the CD when the installation is complete. Alternative Installation for Windows NT 4.0 1 2 3 4 5 6 7 8 9 Insert the Windows 6L Pro CD into the CD drive. Click Start, point to Settings, and then click Printers. The printer's folder appears. Click Add Printer. Select Local printer or Network printer. If local printer, select the printer port. Click Next. Click Next. Click Have Disk. Click Browse. Select the driver that contains the HP LaserJet 6L Pro CD. Select the directory for the language of your choice.The file named "hpbfgf2i.inf" will appear in the file name box. 10 Select the directory "nt" to access drivers for Windows NT and Windows 2000. 11 Click Open and then click OK. 12 Select your HP LaserJet 6L Pro printer driver from the list, and then click Next. 13 Continue to follow the instructions on the screen. Alternative installation for Windows 3.x To install your printer software for Windows 3.x, refer to the following steps: 1 2 3 Quit all currently running programs. Insert the HP LaserJet 6L Pro CD into the CD drive. From Program Manager, open the Main group. 18 Chapter 1 - Setup EN 4 5 6 7 8 9 Open Control Panel and Printers. Click Add. A list of printers appears on your screen with Install Unlisted or Updated Printer highlighted. Click Install. Click Browse. Select the drive that contains the HP LaserJet 6L Pro CD. Select the directory for the language of your choice. (For example, directory "en" contains the English driver, and the directory "sc" contains the simplified Chinese driver.) 10 Select the directory "Win3x" to access the drivers for Windows 3.1 and Windows 3.2. 11 Click OK, and then click OK. The name of the printer driver appears. 12 Follow the instructions on your screen to complete the installation. 13 Remove the CD when the installation is complete. Making diskettes from your CD for installation on Windows 95, Windows 98 and Windows NT 1 Note Insert the HP LaserJet 6L Pro CD into the CD drive. If the installation dialog screen does not appear, click Start, and then click Run. Type X:/Setup, replacing "X" with the letter of your CD, then click OK. 2 3 Click the Make Disk button. Select the system on which you would like to install the HP LaserJet 6L Pro printer and follow the instructions on the screen. Note The printer drivers are copied to the location you selected in the installer as an executable (.exe) program. You must run this executable program before you can install the printer drivers on the system. 4 5 Locate and double-click the 6Ldriver.exe file. The WinZip Self-Extractor program starts. In the WinZip Self-Extractor dialog box, select the location where you want to save the printer drivers, and then click Unzip. (The files are saved by default in the following location: C:\HPLJ6L.) EN Installing your printer software 19 6 7 8 After the program finishes running, click OK to close the status box. Click Close to quit the WinZip Self-Extractor program. To add the printer to the system: · For Windows 95 or Windows 98: Complete steps 1 through 7 in the "Alternative Installation for Windows 95 and Windows 98" section. · For Windows NT 4.0 or Windows 2000: Complete steps 1 through 7 in the "Alternative Installation for Windows NT 4.0" section. 9 Select the drive that contains the HP LaserJet 6L Pro printer drivers. 10 Select the directory that contains the HP LaserJet 6L Pro drivers. (The files are saved by default in the following location: C:\HPLJ6L.) 11 Select the folder for the appropriate operating system. 12 To finish the installation: · For Windows 95 or Windows 98: Complete steps 11 through 13 in the "Alternative Installation for Windows 95 and Windows 98" section. · For Windows NT 4.0 or Windows 2000: Complete steps 11 through 13 in the "Alternative Installation for Windows NT 4.0" section. 20 Chapter 1 - Setup EN Making diskettes from your CD for installation on Windows 3.x You will need three blank diskettes. Please label your diskettes diskette-1, diskette-2, and diskette-3 now. 1 2 3 4 5 6 7 8 9 Insert the HP LaserJet 6L Pro CD into the CD drive. Explore/Browse to the CD drive. Select the "drivers" directory. Select the language directory of your choice. Select the "Win3x" directory. Select the "Disk-1" directory. Insert diskette-1 into the A: drive. Copy the contents of the directory "Disk-1" onto Diskette-1 in the A: drive. Insert diskette-2 into the A: drive. 10 Copy the contents of the directory "Disk-2" onto diskette-2 in the A: drive. 11 Insert diskette-3 into the A: drive. 12 Copy the contents of the directory "Disk-3" onto diskette-3 in the A: drive. To run the 3.x installer from a diskette, refer to the following steps: 1 2 3 4 Insert diskette-1 into the A: drive. Run the setup.exe on diskette-1. Follow the instructions on the screen to complete the installation. Remove any diskettes from the A: drive. EN Installing your printer software 21 22 Chapter 1 - Setup EN 2 Printer control panel The control panel The control panel consists of one button and three indicator lights. Error (amber) Data (green) Ready (green) Each light will be in one of the following states: On Off Blinking EN The control panel 23 Using the control panel Use the control panel button to determine the status of your printer and to accomplish the following tasks: Status Condition No lights are on or blinking. Cause(s) Action(s) Printer is in SleepMode To print, press and or printer has been release the control panel disconnected. button or send the job to print. If no response, check power cord. Ready light is on steadily. Printer is ready to print. No action is necessary. Press and release control panel button to print selftest page. Data light is on steadily and the Ready light is blinking. Printer is receiving or No action is necessary. processing data or printing a self-test page or form feeding. Data light and Ready light Unprinted data is in the Press and release the both remain on. printer. control panel button to print the remaining data. See Chapter 4, "Troubleshooting." Data light is blinking. Printer is in Manual Feed mode. Check that correct paper is loaded. Press and release control panel button to print. 24 Chapter 2 - Printer control panel EN Status Condition Error light remains on. Cause(s) Printer is out of paper. Printer has a paper jam. No toner cartridge. Printer door is open. Action(s) Load paper. Clear paper path. Install toner cartridge. Close printer door. See Chapter, "Troubleshooting." Error light is blinking. Page may have too much data or be too complex for printer's memory capacity. All lights are on. Printer is indicating an See Chapter, internal problem or fatal "Troubleshooting." error. All lights are blinking. Printer is initializing. Printer is resetting. No action is necessary. No action is necessary. EN Using the control panel 25 26 Chapter 2 - Printer control panel EN 3 Printing Selecting media sizes The type of media you select will affect printer performance and print quality. The paper input bin can hold up to 100 sheets of 75 g/m2 (20-lb bond) paper. The single-sheet input slot is designed to hold one sheet. Both can be adjusted to hold media measuring from 76.2 by 127 mm (3 by 5 in) to 215.9 by 355.6 mm (8.5 by 14 in). This includes the following paper and envelope sizes: q q q q q q q q q q A4 (210 by 297 mm, 8.27 by 11.7 in) Letter (215.9 by 279.4mm, 8.5 by 11 in) C5 Envelopes (162 by 229 mm, 6.38 by 9 in) Other Custom-Sized Media Legal (215.9 by 355.6 mm, 8.5 by 14 in) COM10 Envelopes (104.7 by 241.3 mm, 4.125 by 9.5 in) B5 Envelopes (176 by 250 mm, 6.93 by 9.85 in) Executive (184.15 by 266.7 mm, 7.25 by 10.5 in) DL Envelopes (110 by 220 mm, 4.33 by 8.67 in) Monarch Envelopes (98.4 by 190.5 mm, 3.875 by 7.5 in) EN Selecting media sizes 27 Note Insert all media lengthwise (portrait) into the printer. If you want to print horizontally (landscape), make this selection through your software. Do not print on paper smaller than 76.2 by 127 mm (3 by 5 in). 28 Chapter 3 - Printing EN Selecting the output paper path 1 CAUTION To avoid paper jams, do not switch the paper path lever once printer begins to feed paper. 1 Set the paper path lever to the upper position to use the paper output bin. By doing so, the sheets will stack in the correct order. Set the paper path lever to the lower position to use the heavy media output slot. This straight-through path is the best output option to print postcards, transparencies, labels, envelopes, and heavy paper (100- to 157-g/m2 [28- to 42-lb] bond weight). 2 2 CAUTION If using the straight-through paper path, do not allow more than one transparency, 20 sheets of paper, or other media to stack up in front of the heavy media output slot. A paper jam could result. Adding paper When adding paper to an existing stack in the paper input bin, always remove and realign all paper before reloading to avoid multiple paper feeds or jams. EN Selecting the output paper path 29 Using the single-sheet input slot 1 You can print one sheet of paper at a time without unloading the paper input bin. To do so, load one sheet into the single-sheet input slot. The printer will take from the single-sheet input slot before it takes from the input bin. Note The single-sheet input slot is helpful to use when the first page of your job is different from the rest. For example, you may want the first page of your print job on letterhead, or you may want to print an envelope first. 1 Center the paper guides to the approximate size of the sheet you want to use. Insert one sheet of paper into the single-sheet input slot. Readjust the paper guides to center the sheet. 2 3 2 3 30 Chapter 3 - Printing EN Printing on letterhead and envelopes 1 A B Letterhead 1 If you print one sheet of letterhead followed by regular sheets of paper, place a sheet of letterhead into the (A) single-sheet input slot and regular sheets of paper into the (B) paper input bin. If you print several sheets of letterhead in succession, fill the paper input bin (B) with the letterhead. Insert the letterhead with the print side forward and the top side down. 2 2 If you are printing only one piece of letterhead, use the single-sheet input slot. Note If you're having printing problems on embossed or pre-printed paper, make sure the paper meets HP paper specifications, see appendix C. EN Printing on letterhead and envelopes 31 1 Envelopes If you print one envelope followed by regular sheets of paper, place the envelope into the (A) single-sheet input slot and regular sheets of paper into the (B) paper input bin. If you are printing several envelopes in succession, fill the paper input bin (B) with up to 10 envelopes. The number of envelopes depends on envelope construction and the operating environment. If you are printing only one envelope, use the single-sheet input slot. 1 2 Insert the envelopes print side forward as shown. Set the paper path lever to the lower position to reduce wrinkling and curling. 2 32 Chapter 3 - Printing EN Printing tasks Your printer capabilities include duplex printing, pausing between pages, and stopping a print job. You can also reset your printer if necessary. Printing on both sides (duplexing) When you print on both sides of a sheet, you may notice a difference in the way the printer performs. When printing on the second side of the sheet, you may experience some difficulties, such as getting the sheet to feed into the printer or multiple feeds. In addition, the print quality may be different on the second side of the sheet. To minimize these problems, you will want to use paper meeting HP paper specifications in appendix C. 1 Print the first side of the sheet as you normally would. Some software programs include options that are useful when duplex printing, such as printing just the "odd pages" or the "even pages." Consult your software user manual. Allow the sheet to cool and flatten before printing on the second side to get the best possible print quality. Print the second side by placing the sheet back into the paper input bin or the single-sheet input slot. Make sure the side that has already been printed is facing the back of the printer and the top edge of the paper is down, as illustrated below. 2 3 EN Printing tasks 33 Tips for duplex printing q To avoid paper curl, set the paper path lever to the lower position and use the heavy media output slot for a straight-through paper path. To print one page at a time, select the manual feed option in your software to pause the printer between pages. Make certain that the sheet's leading edge is not bent or curled. q q Pausing the printer between pages Occasionally, you may need the printer to pause so that you can load special media, such as letterhead. If you specify manual feed in your software, the printer will pause before printing the first page and between each page you print. This will give you time to load the special media. 1 2 In your software's printer menu or bin/tray selection, select the manual feed mode. From your software, print the document. The Data light will blink when the page is ready to print, indicating that the printer is paused and waiting. After inserting the correct medium, the printer will pick the sheet automatically. The printer will take media from the single-sheet input slot first. If it does not find media in the single-sheet input slot, it will take media from the paper input bin. 3 Resetting the printer Resetting the printer accomplishes the following: q Clears all data from the printer memory (including unprinted data, downloaded fonts, and macros). Finishes printing the current page. Removes some error conditions. Resets the printer to its factory default settings. q q q To reset the printer Press and hold the control panel button until the three indicator lights begin to blink in succession (about 5 seconds), and then let go of the button. After resetting, the Ready light will remain lit if no printer errors are found. 34 Chapter 3 - Printing EN Stopping a print job If the file you send to the printer is only one or two pages long, you can stop the print job by resetting the printer as described above. If you want to stop a large print job, see the steps below: 1 2 3 Remove the media from the paper input bin except for any sheet that is currently being fed into the printer. Stop and delete the print job through your software. Reset the printer. EN Printing tasks 35 Printing on special media Your printer is designed to print on a variety of media, including transparencies, envelopes, and custom-made paper. It is recommended that you use media that meets HP specifications. See appendix C for more information. 1 Set the paper path lever to the lower position to use the heavy media output slot for a straight-through paper path. This is important when printing media such as postcards, transparencies, labels, envelopes, and heavy paper (100- to 157g/m2 [28- to 42-lb] bond weight). Adjust the paper guides to the approximate size of media you are using. Insert the media print side forward and top side down into the single-sheet input slot or the paper input bin. Readjust the paper guides to center the media. Set the correct margins, paper size, and orientation in your software. Choose Print in your software. 2 3 4 5 6 Additional tips for custom sizes q Do not print on media smaller than 76.2 mm (3 in) wide or 127 mm (5 in) tall. Set margins of at least 6.4 mm (.25 in) in your software. Always insert media lengthwise (vertically) into the printer. If you want to print in landscape mode, make this selection through your software. q q 36 Chapter 3 - Printing EN Additional tips for transparencies To prevent transparency curl, remove the transparency as it comes out of the printer and set it on a flat surface to cool. WARNING! Use only transparencies specified for HP LaserJet printers. Additional tips for printing labels q Do not use labels that are separating from the backing sheet or that are wrinkled or damaged in any way. Do not use any sheet of labels that has spaces in it where some of the labels have been removed. Do not feed a sheet of labels through your printer more than once. q q Note Use only labels specified for HP LaserJet printers. EN Printing on special media 37 Managing toner cartridge It is recommended that you use HP LaserJet toner cartridge. HP has designed the printer, toner cartridge, and toner formula to work together to give you optimal image quality from your printer. To order an HP LaserJet toner cartridge, see appendix A. You can expect a toner cartridge to print approximately 2,500 pages when you are printing typical business letters with text covering about 5% of the page. A page containing graphics uses more toner and shortens the life of the cartridge. Extending toner life through EconoMode An excellent way to extend the life of your toner cartridge is by using EconoMode. EconoMode uses approximately 50% less toner than normal printing. The printed image is much lighter, but is adequate for printing drafts or proofs. You can set the EconoMode option through your software (see to Help for more information). Note When printing a best-quality document, you must deselect the EconoMode check box. 38 Chapter 3 - Printing EN Extending toner life by redistributing toner Areas of faded print are often an indicator that the toner cartridge is near the end of its toner life. You can temporarily reestablish print quality by redistributing the remaining toner in the cartridge. (This is typically successful only one time.) To redistribute toner 1 2 Open the printer door and remove the toner cartridge. Hold the toner cartridge by the handle and pull it toward you so that it slides out of the plastic grooves. (Remember to protect the cartridge from light.) Briskly roll the toner cartridge back and forth to redistribute the toner evenly inside the cartridge. Reinsert the toner cartridge and close the door. 3 4 EN Managing toner cartridge 39 40 Chapter 3 - Printing EN 4 Troubleshooting Solving common problem This chapter helps you solve common problems you may experience while using your printer. If you cannot resolve a problem, contact the HP Customer Care Center for assistance. Phone numbers are listed on the support pages at the front of this manual. Printing a self-test page A self-test page can be useful in identifying your printer's configuration and to ensure that your printer is working properly. To print a self-test page 1 Make sure that the Ready light is on and all other lights are off. If necessary, wake up the printer by briefly pressing and releasing the control panel button. Now briefly press and release the control panel button again. The Data light will come on and the Ready light will blink. Please wait for a self-test page to print. 2 If the self-test page does not print, try the following: 1 2 3 Ensure that paper is loaded in the printer. Check the printer indicator lights to determine the status of your printer. (See "Solving Printer Problems" later in this chapter.) Contact the HP Customer Care Center for assistance. (See the support pages at the front of this manual for support options.) EN Solving common problem 41 Clearing paper jams Occasionally, paper can become jammed while printing. The following list shows some possible causes: q q q q The paper was loaded improperly. The paper input bin was overfilled. The guides were not adjusted to the correct position. More paper was added without unloading the bin and realigning all media first. The paper output bin was too full. The paper path lever was adjusted while printing. The printer door was opened while printing. The paper being used does not meet HP's specifications. The paper being used was smaller than 76.2 by 127 mm (3 by 5 in). The power was interrupted while printing. q q q q q q To clear feed jams in the Input areas q If most of the jammed sheet of paper is visible from the paper input bin or single-sheet input slot, carefully pull the jammed paper straight up and out using both hands. Realign the paper, and reload it. Note Be sure to center paper with the paper guides. Also, verify that the paper guides are currently adjusted without bending the media. The printer will automatically resume printing. 42 Chapter 4 - Troubleshooting EN To clear a jam from the interior area 1 1 2 If the jam is not visible in the input paper tray, open the printer door. Remove the toner cartridge. Be sure to protect it from bright light while it is outside your printer. 2 CAUTION Avoid touching the long, black, sponge roller inside your printer. Touching it may reduce output quality. 3 4 Push the green paper release lever toward the back. If the paper jam is in the toner cartridge area but has not reached the fuser and roller area, reach inside and carefully pull the sheet straight forward and out. Do not pull the sheet straight up. This can damage your printer. 3 CAUTION Only use your hands to remove jammed paper. Using other objects can damage internal parts. 4 5 If the paper jam is between the rollers, grasp the sheet with both hands and slowly pull it straight up and out. 5 EN Clearing paper jams 43 6 6 After removing all sheets and fragments of paper, replace the toner cartridge and close the printer door. Your printer will automatically resume printing. 44 Chapter 4 - Troubleshooting EN Paper will not feed 1 If your paper does not feed into the printer, briefly press and release the control panel button. The printer will again attempt to feed the media. If this is unsuccessful, try the following procedure: 1 Remove the paper from the input bin, realign the paper, and reload it into the printer. 2 Note Be sure to center paper with the paper guides. Also, verify that the guides are not adjusted too tightly or too loosely against the media. 2 3 3 Open the printer door. Remove the toner cartridge, making sure you protect it from bright light, and check for a paper jam. Replace the toner cartridge and close the door. 4 The printer will automatically resume printing. 4 EN Paper will not feed 45 Cleaning your printer 1 To prevent excessive wear and preserve print quality, keep the printer free of excessive dust and debris. Note If there are excessive amounts of toner inside your printer, your toner cartridge may be defective. It is recommended that you use HP LaserJet toner cartridges to ensure high quality printing and to reduce incidents of excessive toner in your printer. 2 WARNING! Before cleaning your printer, disconnect it from the power source. CAUTION Using ammonia-based cleaners on or around the printer can cause damage to the printer. Also, do not touch the black sponge roller inside the printer. doing so can reduce the print quality. 1 Clean the outside of the printer with a slightly damp, lint-free cloth (use only water). Clean the inside of the printer with a dry, lint-free cloth. Remove all dust, spilled toner, and particles of paper. 2 Note If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into the fabric. 46 Chapter 4 - Troubleshooting EN Solving printer problems Use the following table to help pinpoint and solve printer problems. Symptom The printer is not responding after "print" is selected in the software. Possible Cause(s) The printer is paused. Solution(s) Resume printing from the Print Manager. Press and release the control panel button. The printer is in Manual Feed mode (data light blinking). The parallel cable between the Disconnect and reconnect the printer and the computer is not parallel cable between the connected properly. printer and the computer. The parallel cable is defective. If possible, attach your cable to another system and print a job that you know works. You may also try using a different parallel cable (IEEE-1284). The wrong printer was selected in your software. Check your software's printer selection menu to see if you selected the HP LaserJet 6L Pro printer. The software for your printer is Check your software's printer not configured for the correct selection menu to make sure it printer port. is accessing the correct printer port. If your computer has more than one parallel port, make sure the parallel cable is connected to the correct port. The power cord is not Check the power cord connected to the printer or the connection and the power power source is not active. source. Try a different outlet. See the important warning on powerstrip, page 12. The printer is connected to a switchbox that is not setup correctly. Check the switchbox setting. Try connecting the printer directly to the computer. The switchbox may be defective. EN Solving printer problems 47 Symptom The printer is not responding after "print" is selected in the software (continued). Possible Cause(s) The printer is malfunctioning. Solution(s) If all the lights are on, the printer may be signaling a hardware error. See "All the printer's lights are on" on the following page. Add paper or other print media. Close the door securely. Open the door, reinstall the toner cartridge, then close the door securely. The Error (top) light stays on. The printer is out of paper. The printer door is open. The toner cartridge is not installed properly. Paper is jammed in the printer. See "Clearing paper jams" earlier in this chapter or make sure toner cartridge is installed. The Error (top) light is blinking. The page is too complex for the printer's memory capacity, or the printer may not be able to create the image fast enough to keep pace with the printing process. Briefly press and release the control panel button to resume printing. Some data loss may occur. Change your page to make it less complex by reducing resolution to 300 dpi. Both the Data (middle) light and the Ready (bottom) light are on steadily (not blinking). The Data (middle) light is blinking. All the printer's lights are off and the printer does not respond after attempts to wake it up. Unprinted data is in the printer. Briefly press and release the (Your software did not send an control panel button to print "end of job" or "form feed" the remaining data. command.) The printer is in manual feed mode. Make sure the correct paper is loaded into the printer. The printer is unplugged from Check the power cord the power source. connections and power source. Try a different outlet. See the important warning on power strip, page 12. The printer has malfunctioned. Refer to the support pages on the inside, front cover for support options. 48 Chapter 4 - Troubleshooting EN