Take a look at all HP Support has to offer! Thank you for your purchase. Along with your product, you receive a variety of support services from Hewlett-Packard and our support partners designed to give you the results you need, quickly and professionally. Online Services: for 24-hour access to information over your modem, we suggest these services. World Wide Web URL--Printer drivers, updated HP printer software, and product and support information may be obtained from http://www.hp.com, or in Europe from http://www2.hp.com. In Japan printer drivers may be obtained from ftp://www.jpn.hp.com/drivers/. Korea: www.hp.co.kr. Taiwan: www.hp.com.tw, with a local driver website of www.dds.com.tw. HP Bulletin Board Service--Our electronic download service provides convenient access to HP printer drivers, updated HP printer software, product information, and troubleshooting hints. Dial (208) 344-1691 (U.S. and Canada) and set your communication software to N,8,1. European Bulletin Board Service numbers are listed at http://www2.hp.com. Taiwan: (886-2) 923-3233. Korea: HITEL or CHOLIAN (Go HPK). Australia: (613) 9890 0276. New Zealand: (649) 356-3660. America OnLine--(America OnLine/Bertelsmann available in France, Germany, and UK)--Printer drivers, updated HP printer software, and support documentation are available to help you answer your HP product questions. Use Keyword HP to start your tour. CompuServe--Printer drivers, updated HP printer software, and interactive sharing of technical information with other members are available on CompuServe's HP User's forums (GO HP), or call (800) 524-3388 and ask for representative #51. (CompuServe is also available in the UK, France, Belgium, Switzerland, Germany, and Austria.) Obtaining Software Utilities and Electronic Information: U.S. and Canada Asia-Pacific Countries/Regions Phone: Fax: (970) 339-7009 (970) 330-7655 Mail: Hewlett-Packard P Box 1754 .O. Greeley, CO 80632 USA Fulfill Plus (65) 740-4477 (Singapore, Malaysia, Indonesia, Hong Kong SAR). Call (612) 565-6099. Call (800) 538-8787 (U.S.) or (800) 387-8164 (Canada). This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call (800) 457-1762. Fulfill Plus, (65) 740-4477 (Singapore, Malaysia, Indonesia, Hong Kong SAR). To locate HP-authorized dealers, call (800) 243-9816 (U.S.); (800) 387-3867 (Canada). Call (800) 446-0522 (U.S.); (800) 268-1221 (Canada). Australia/New Zealand HP Direct Ordering for Accessories and Supplies HP Support Assistant CD-ROM HP Service Information HP Service Agreements HP FIRST: HP FIRST Fax will deliver detailed troubleshooting information on common software applications and troubleshooting tips for your HP product. Call from any touch-tone phone and request up to three documents per call. These documents will be sent to the fax of your choice. Australia Austria Belgium (Dutch) Belgium (French) Canada China Denmark English outside of UK Finland France Germany Hong Kong SAR India Indonesia Italy Japan (03) 9272-2627 0660-8128 0800-1-1906 0800-1-7043 (800) 333-1917 (86 10) 6505 5280 800-10453 (31 20) 681-5792 9800-13134 05-905900 0130-810061 (852) 2506-2422 (011) 622-6420 (21) 352-2044 1678-59020 (81 3) 3335-8622 Korea Malaysia Netherlands New Zealand Norway Philippines Singapore Spain Sweden Switzerland (German) Switzerland (French) Taiwan Thailand United Kingdom United States (02) 769-0543 (03) 298-2478 0800-22-2420 (09) 356 6642 800-11319 (65) 291-7951 (65) 275-7251 900-993123 020-795743 0800 55-1527 0800 55-1526 02-719-5589 (02) 661-3511 0800-960271 (800) 333-1917 Customer Support Options Worldwide In addition to the phone numbers listed below, appendix A, "Warranty and Support Information" contains worldwide sales and service addresses and phone numbers for countries/regions not listed here. U.S. and Canada: Customer Support & Product Repair Assistance (Please refer to the warranty chapter of this manual for additional product repair information.) Call (208) 323-2551 Mon-Fri 6 am to 10 pm and Saturday 9 am to 4 pm (Mountain Time) free of charge during the Warranty Period; however, your standard long-distance phone charges still apply. Please have your serial number ready when calling. Post-warranty telephone assistance is available to answer your product questions. Call (900) 555-1500 ($2.50* per minute, U.S. only), or call (800) 999-1148 ($25* per call, Visa or MasterCard, U.S. and Canada) Mon-Fri 7 am to 6 pm and Saturday from 9 am to 3 pm (Mountain Time). Charges begin only when you connect with a support technician. *Prices subject to change. European Customer Support Center Language and In-Country/RegionOptions Available Open Monday-Friday 8:30-18:00 CET HP provides a free telephone support service during the warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you. If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP please have the following information ready: · Product name and serial number Date of purchase Description of the problem Dutch English Belgium: Netherlands: Ireland: UK: International: France: Belgium: Switzerland: Germany: Austria: 02 626 8806 020 606 8751 01 662 5525 0171 512 5202 44 171 512 52 02 04 50 43 9853 02 626 8807 084 880 1111 0180 5 25 81 43 0660 6386 Norwegian Danish Finnish Swedish Italian Spanish Portuguese Norway: Denmark: Finland: Sweden: Italy: Spain: Portugal: 22 11 6299 3929 4099 0203 47288 08 619 2170 02 26410350 902 321 123 01 441 7199 French German In-Country/RegionSupport Numbers If you require support after your warranty has expired or additional product repair services, of if your country/region is not listed below, please refer to the Worldwide Sales and Service Offices in appendix A. Africa/Middle East Argentina Australia Brazil Canada China Czech Republic Greece Hong Kong SAR Hungary India Indonesia Japan Korea (41 22) 780-7111 (54 1) 781-4059/69 (03) 9272 8000 (55 11) 709-1444 (208) 323-2551 (8610) 6261-4174; 6261-4175; 6261-4176; 6262-5666 (42 2) 471 7321 (30 1) 689 64 11 800-7729 (36 1) 252 4505 (011) 6472366 (21) 350-3408 (31 20) 581-3318 (82 2) 3270-0700; outside Seoul, call 080-999-0700 Malaysia Mexico D.F. Mexico Guadalajara Mexico Monterey New Zealand Philippines Poland Portugal Russia Singapore Switzerland Taiwan Thailand Turkey (603) 295-2566 (52 5) 326-4600 (52 3) 669 95 00 (52 83) 378 42 40 (64 9) 356-6640 (63 2) 894-1451 (48 22) 37-5065 (351 1) 301 7330 (7 095) 923-5001 (65) 272-5300 (41 1) 753 7111 (02) 717-9609 (662) 661-4011; 661-4012 (90 1) 224-5925 HP LaserJet 6L Printer User's Manual Copyright Information © 1997 Hewlett-Packard Company All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Part number: C3990-90901 First Edition, May 1997 Documentation Warranty Statement The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Hewlett-Packard shall not be liable for errors contained herein or for incidental or consequential damage in connection with the furnishing, performance, or use of this manual. Trademark Credits Microsoft®, Windows® and MS-DOS® are U.S. registered trademarks of Microsoft Corporation. Material Safety Data Sheet (MSDS) The Toner Material Safety Data Sheet (MSDS) can be obtained by calling HP First at (800) 333-1917 or (208) 344-4809. International customers should refer to "Hewlett-Packard Services Worldwide" at the front of this manual for appropriate numbers and information. FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · Reorient or relocate the receiving antenna. · Increase separation between equipment and receiver. · Connect equipment to an outlet on a circuit different from that to which the receiver is connected. Consult your dealer or an experienced radio/TV technician. Note: Any changes or modifications to the printer not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. Canadian DOC Regulations Complies with Canadian EMC Class B requirements. <>.>> CONTENTS 1 Set Up Introduction . . . . . . . . . . . . . . . . Identifying Your Printer's Parts . . . . . . . Installing the HP LaserJet Toner Cartridge Connecting Your Printer's Cable and Cord Attaching the Label to the Printer . . . . . Loading Paper into the Printer . . . . . . Printer Software Information . . . . . . . Minimum System Requirements . . . . Installation Considerations . . . . . . . Installing Your Printer's Software . . . . . Standard Installation for Windows 3.1x . Standard Installation for Windows 95 . Custom versus Typical Installation . . . Alternative Installation for Windows 3.1x Alternative Installation for Windows 95 . Using Online Help . . . . . . . . . . . . . Installing Memory Cards (DRAM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 . 1-1 . 1-2 . 1-3 . 1-4 . 1-5 . 1-6 . 1-6 . 1-6 . 1-7 . 1-7 . 1-7 . 1-8 . 1-8 . 1-8 . 1-9 1-10 2 Printer Control Panel Using the Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 The Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 3 Printing Selecting Print Media . . . . . . . . . . Selecting Media Types . . . . . . . . Selecting Media Sizes . . . . . . . . Selecting the Output Paper Path . . . . Using the Single-Sheet Input Slot . . . . Printing on Letterhead and Envelopes . Printing Tasks . . . . . . . . . . . . . . Printing on Both Sides (Duplexing) . . Pausing Your Printer Between Pages Resetting Your Printer . . . . . . . . Stopping a Print Job . . . . . . . . . Printing on Special Media . . . . . . . . Additional Tips for Custom Sizes . . . Additional Tips for Transparencies . . Additional Tips for Printing Labels . Managing HP LaserJet Toner Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 3-1 3-1 3-2 3-3 3-4 3-5 3-5 3-6 3-6 3-6 3-7 3-7 3-7 3-7 3-8 4 Troubleshooting Solving Common Problems Printing a Self-Test Page Clearing Paper Jams . Paper Will Not Feed . . Cleaning Your Printer . EN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 4-1 4-2 4-3 4-4 Contents-1 Solving Printer Problems .... Solving Print Quality Problems . Solving Software Problems . . . Solving Hard-to-Resolve Problems Networks and Switchboxes . . . . Out of Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5 . 4-7 4-12 4-13 4-15 4-1 ...