hp officejet 5500 series all-in-one reference guide hp officejet 5500 series all-in-one © Copyright Hewlett-Packard Company 2003 All rights are reserved. No part of the document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. This product incorporates Adobe's PDF technology, which contains an implementation of LZW licensed under U.S. Patent 4,558,302. Adobe and the Acrobat logo are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. Portions Copyright © 1989-2003 Palomar Software Inc. The HP Officejet 5500 Series includes printer driver technology licensed from Palomar Software, Inc. www.palomar.com Copyright © 1999-2003 Apple Computer, Inc. Apple, the Apple logo, Mac, Mac logo, Macintosh, and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. Publication number: Q3434-90160 First edition: July 2003 Printed in U.S.A., Germany, Singapore, or Malaysia. Windows®, Windows NT®, Windows ME®, Windows XP®, and Windows 2000® are U.S.-registered trademarks of Microsoft Corporation. Intel® and Pentium® are registered trademarks of Intel Corporation. Hewlett-Packard assumes no responsibility for any errors that may appear in this document, nor does it make expressed or implied warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes. Note: Regulatory information can be found in the technical information chapter of this guide. safety information Warning! To prevent fire or shock hazard, do not expose this product to rain or any type of moisture. Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. Warning! Potential shock hazard 1 2 Read and understand all instructions in the setup poster. Use only a grounded electrical outlet when connecting the device to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. Observe all warnings and instructions marked on the product. Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the line cord, and where the line cord will not be damaged. If the product does not operate normally, see the online Troubleshooting help. No operator-serviceable parts inside. Refer servicing to qualified service personnel. Use in a well-ventilated area. It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first. 3 4 5 6 7 · · · · · · Governmental paper or documents: - Passports - Immigration papers - Selective service papers - Identification badges, cards, or insignias Governmental stamps: - Postage stamps Food stamps Checks or drafts drawn on Governmental agencies Paper currency, traveler's checks, or money orders Certificates of deposit Copyrighted works 8 9 10 notice The information contained in this document is subject to change without notice and should not be construed as a commitment by the Hewlett-Packard Company. contents 1 hp officejet overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 the hp officejet 5500 series at a glance . . . front panel overview . . . . . . . . . . . . . . . . menu overview . . . . . . . . . . . . . . . . . . . . use the hp director software to do more with ............ ............ ............ your hp officejet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 2 4 4 2 load originals and load paper . . . . . . . . . . . . . . . . . . . . . . . . . . 9 load originals . . . . . . . . . . . . . . . . . . . . . . load paper . . . . . . . . . . . . . . . . . . . . . . . load envelopes . . . . . . . . . . . . . . . . . . . . . load 4 by 6 inch (10 by 15 cm) photo paper recommended papers . . . . . . . . . . . . . . . . load other types of paper in the input tray . . set the paper type . . . . . . . . . . . . . . . . . . . set the paper size . . . . . . . . . . . . . . . . . . . avoid jams . . . . . . . . . . . . . . . . . . . . . . . . .9 12 14 15 16 16 17 17 18 19 21 22 23 24 26 27 27 28 29 3 use the copy features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . copy a two-page black-and-white document . . . . . . . . . . . . . make a 4 by 6 inch (10 by 15 cm) borderless copy of a photo make multiple copies of the same original . . . . . . . . . . . . . . copy a 4 by 6 inch (10 by 15 cm) photo onto a full-size page copy a legal-size document onto letter paper . . . . . . . . . . . . copy a washed-out original . . . . . . . . . . . . . . . . . . . . . . . . copy a document that has been faxed several times . . . . . . . . enhance light areas of your copy . . . . . . . . . . . . . . . . . . . . stop copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 use the scan features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 stop scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 5 use the fax features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 send a fax . . . . . . . . . . . . . . receive a fax . . . . . . . . . . . . set the fax header . . . . . . . . . enter text . . . . . . . . . . . . . . . print reports . . . . . . . . . . . . . set up speed dialing . . . . . . . control resolution and contrast set fax options . . . . . . . . . . . . reprint the faxes in memory . . stop faxing . . . . . . . . . . . . . . .. .. .. .. .. .. .. .. .. .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 38 41 42 42 44 45 47 52 52 v contents 6 print from your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 print from a software application . . . . . . . . . . . . . . . . . . . . . . . . . . .53 set print options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 stop a print job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 7 order supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 order media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 order print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 8 maintain your hp officejet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 clean the glass . . . . . . . . clean the lid backing . . . clean the exterior . . . . . . work with print cartridges . restore factory defaults . . set the scroll speed . . . . . set the prompt delay time self-maintenance sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 .60 .60 .60 .69 .69 . 70 . 70 .71 .71 . 74 . 75 .77 .77 .77 . 78 . 78 .81 .83 .83 .83 .83 .84 .84 .85 .90 .91 .92 . 94 .95 .96 . 97 .98 9 hp officejet 5500 series support . . . . . . . . . . . . . . . . . . . . . . . . .71 get support and other information from the Internet hp customer support . . . . . . . . . . . . . . . . . . . . . prepare your hp officejet for shipment . . . . . . . . . hp distribution center . . . . . . . . . . . . . . . . . . . . duration of limited warranty . . . . . . . . . . . . . . . . warranty service . . . . . . . . . . . . . . . . . . . . . . . . warranty upgrades . . . . . . . . . . . . . . . . . . . . . . returning your hp officejet for service . . . . . . . . . . hewlett-packard limited global warranty statement paper specifications. . . . . . . . . . . . . . . . . . fax specifications. . . . . . . . . . . . . . . . . . . . scan specifications. . . . . . . . . . . . . . . . . . . physical specifications . . . . . . . . . . . . . . . . power specifications . . . . . . . . . . . . . . . . . environmental specifications . . . . . . . . . . . . environmental product stewardship program . regulatory notices . . . . . . . . . . . . . . . . . . . declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 11 technical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81 12 fax setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91 how to tell if the instructions in this chapter apply to you . . . . . . . how to choose the right fax setup for your office . . . . . . . . . . . . select your fax setup case from this table . . . . . . . . . . . . . . . . . case A: separate fax line (no voice calls received) . . . . . . . . . . . case B: faxing with a distinctive ring service on the same line . . . case C: shared voice/fax line . . . . . . . . . . . . . . . . . . . . . . . . . case D: fax line shared with PC modem (no voice calls received) . vi hp officejet 5500 series contents case E: shared voice/fax line with PC modem . . . . . . . . . . . . . . . . . . 99 case F: shared voice/fax line with answering machine . . . . . . . . . . . 100 case G: shared voice/fax line with PC modem and answering machine102 case H: shared voice/fax line with voice mail . . . . . . . . . . . . . . . . . 103 case I: shared voice/fax line with PC modem and voice mail. . . . . . . 104 faxing from a DSL line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 13 hp instant share setup and use . . . . . . . . . . . . . . . . . . . . . . . . 107 use hp instant share in five easy steps (Windows). . . . . . . . . . . . . . . 107 send a photo or image using your hp officejet (Macintosh) . . . . . . . . 109 why should I register with hp instant share (Windows)? . . . . . . . . . . . 110 14 troubleshooting information . . . . . . . . . . . . . . . . . . . . . . . . . . 111 installation troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 operational troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 reference guide vii contents viii hp officejet 5500 series get help This Reference Guide contains information on using your HP Officejet and provides additional troubleshooting assistance for the installation process. The Reference Guide also contains information on how to order supplies and accessories, technical specifications, support, and warranty information. The table below lists additional sources of information for your ...