Maintenance and Service Guide HP Pavilion dv6000 Notebook PC Document Part Number: 416618-003 April 2007 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures. © Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. Microsoft, Windows and Windows Vista are either trademarks or registered trademarks. Intel, Core, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries and regions. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. AMD, the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices, Inc. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion dv6000 Notebook PC Third Edition: April 2007 First Edition: August 2006 Document Part Number: 416618-003 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Resett ing the Computer . . . . . . . . . . . . . . . . . . . . . . 1­4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­6 Design overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­21 2 Troubleshooting 2.1 Setup Utility in Windows XP . . . . . . . . . . . . . . . . . . 2­1 Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2­1 Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . 2­5 2.2 Setup Utility in Windows Vista . . . . . . . . . . . . . . . . 2­8 Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2­8 Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . 2­11 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2­15 Maintenance and Service Guide v Contents 3 Illustrated Parts Catalog 3.1 3.2 3.3 3.4 3.5 3.6 3.7 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Computer Major Components. . . . . . . . . . . . . . . . . . 3­2 Display Assembly Components . . . . . . . . . . . . . . . 3­22 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3­24 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­26 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­28 Sequential Part Number Listing . . . . . . . . . . . . . . . 3­31 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4­1 4­2 4­2 4­2 4­3 4­4 4­5 4­6 4­7 vi Maintenance and Service Guide Contents 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5­3 5.3 Preparing the Computer For Disassembly . . . . . . . . 5­5 5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­7 5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­11 5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­12 5.7 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­15 5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5­16 5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­21 5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­23 5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­26 5.12 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5­30 5.13 Power Button Board . . . . . . . . . . . . . . . . . . . . . . . 5­31 5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5­33 5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­46 5.16 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­52 5.17 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5­54 5.18 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5­56 5.19 USB/Power Connector Board . . . . . . . . . . . . . . . . 5­59 5.20 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­61 5.21 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5­66 5.22 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­69 Maintenance and Service Guide vii Contents 6 Specifications A Screw Listing B Backup and Recovery in Windows XP C Backup and Recovery in Windows Vista D Display Component Recycling E Connector Pin Assignments F Power Cord Set Requirements Index viii Maintenance and Service Guide 1 Product Description The HP Pavilion dv6000 Notebook PC offers advanced modularity, Intel® CoreTM Duo and Celeron® and AMD TurionTM 64 Mobile Technology and Mobile AMD SempronTM processors, and extensive multimedia support. HP Pavilion dv6000 Notebook PC Maintenance and Service Guide 1­1 Product Description 1.1 Features The following processors are available, varying by computer model: Intel Core Duo T7200 (2.00-GHz) Intel Core Duo T1350 (1.86-GHz) Intel Core Duo T5600 (1.83-GHz) Intel Core Duo T2350 (1.86-GHz) Intel Core Duo T2250 (1.73-GHz) Intel Core Duo T5500 (1.66-GHz) Intel Core Duo T5200 (1.66-GHz) Intel Core Duo T2060 (1.60-GHz) Intel Core Duo T2300E (1.66-GHz) Intel Core Duo T2050 (1.60-GHz) Intel Celeron 440 (1.86-GHz) Intel Celeron 430 (1.73-GHz) Intel Celeron 420 (1.60-GHz) AMD Turion ML-60 2.0-GHz AMD Turion ML-56 1.8-GHz AMD Turion ML-52 1.6-GHz AMD Turion ML-50 1.6-GHz Mobile AMD Sempron 3500+ (1.8-GHz) Mobile AMD Sempron 3400+ (1.8-GHz) Mobile AMD Sempron 3200+ (1.6-GHz) 15.4-inch WXGA (1280 × 768) TFT display with over 16.7 million colors, varying by computer model 200-, 160-, 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by computer model 256-MB DDR synchronous DRAM (SDRAM) at 667 MHz, expandable to 2.0 GB 1­2 Maintenance and Service Guide Product Description Microsoft® Windows VistaTM Business, Windows Vista Home Basic, and Windows® XP Professional Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device with on/off button and dedicated two-way scroll zone Integrated 10/100 BASE-T Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini Card IEEE 802.11b and 802.11b/g WLAN device Support for ExpressCard External 90- or 65-watt AC adapter with 3-wire power cord 6-cell or 12-cell Li-Ion battery Stereo speakers with volume up and down buttons Integrated microphones (select models only) Support for the following optical drives: DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe DVD±RW/R and CD-RW Double-Layer Combo Drive DVD/CD-RW Combo Drive Connectors: Audio-in (microphone) Audio-out (headphone) Consumer infrared lens Docking (select models only) ExpressCard External monitor IEEE 1394 digital (select models only) Digital Media Slot (select models only) Power Maintenance and Service Guide 1­3 Product Description RJ-11 (modem) RJ-45 (network) S-Video-out (select models only) Universal Serial Bus (USB) v. 2.0 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, "Preparing the Computer For Disassembly," for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 5.7, "RTC Battery," for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any batteries at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared. 1­4 Maintenance and Service Guide Product Description 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power button Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1­5 Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components Table 1-1 Front Components Item 1 Component Power light Function On: The computer is on. Blinking: The computer is in standby. Off: The computer is off or in hibernation. On: A battery is charging. Blinking: A battery that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking rapidly. Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition. 2 Battery light 1­6 Maintenance and Service Guide Product Description Table 1-1 Front Components (Continued) Item 3 4 Component Drive light Wireless switch Function Blinking: The hard drive or optical drive is being accessed. Turns the wireless feature on or off, but does not create a wireless connection. A wirelessanetwork must be set up to establish wireless connection. 5 Wireless light Blue: An integrated wireless device, such as a wireless local area network (LAN) device and/or a Bluetooth® device, is turned on. Amber: All wireless devices are turned off. 6 Consumer infrared lens (select models only) Audio-in (microphone) jack Audio-out (headphone) jack Audio-out (headphone) S/PDIF jack (select models only) Receives a signal from the HP Remote Control. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Provides sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Provides enhanced audio performance, including surround sound and other high-end audio output. 7 8 Maintenance and Service Guide 1­7 Product Description The external components on the left side of the computer are shown below and described in Table 1-2. Left-Side Components Table 1-2 Left-Side Components Item 1 Component Security cable slot Function Attaches an optional security cable to the computer. is designed to act Thea security cable it may not prevent as deterrent, but the computer from being mishandled or stolen. 2 S-Video-out jack Connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card. Connects an external VGA monitor or projector. 3 External monitor port 1­8 Maintenance and Service Guide Product Description Table 1-2 Left-Side Components (Continued) Item 4 Component Expansion ...