User manual HP PAVILION DV6000 - MAINTENANCE AND SERVICE GUIDE

Maintenance and Service Guide HP Pavilion dv6000 Notebook PC Document Part Number: 416618-003 April 2007 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures. © Copyright 2006, 2007 Hewlett-Packard Development Company, L.P. Microsoft, Windows and Windows Vista are either trademarks or registered trademarks. Intel, Core, and Celeron are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries and regions. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. AMD, the AMD Arrow logo and combinations thereof are trademarks of Advanced Micro Devices, Inc. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion dv6000 Notebook PC Third Edition: April 2007 First Edition: August 2006 Document Part Number: 416618-003 Safety warning notice Å WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Resett ing the Computer . . . . . . . . . . . . . . . . . . . . . . 1­4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­6 Design overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­21 2 Troubleshooting 2.1 Setup Utility in Windows XP . . . . . . . . . . . . . . . . . . 2­1 Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2­1 Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . 2­5 2.2 Setup Utility in Windows Vista . . . . . . . . . . . . . . . . 2­8 Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . 2­8 Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . 2­11 2.3 Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . 2­15 Maintenance and Service Guide v Contents 3 Illustrated Parts Catalog 3.1 3.2 3.3 3.4 3.5 3.6 3.7 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Computer Major Components. . . . . . . . . . . . . . . . . . 3­2 Display Assembly Components . . . . . . . . . . . . . . . 3­22 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3­24 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­26 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­28 Sequential Part Number Listing . . . . . . . . . . . . . . . 3­31 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4­1 4­2 4­2 4­2 4­3 4­4 4­5 4­6 4­7 vi Maintenance and Service Guide Contents 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5­3 5.3 Preparing the Computer For Disassembly . . . . . . . . 5­5 5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­7 5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­11 5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­12 5.7 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­15 5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5­16 5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­21 5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­23 5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­26 5.12 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5­30 5.13 Power Button Board . . . . . . . . . . . . . . . . . . . . . . . 5­31 5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5­33 5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­46 5.16 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­52 5.17 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5­54 5.18 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5­56 5.19 USB/Power Connector Board . . . . . . . . . . . . . . . . 5­59 5.20 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­61 5.21 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5­66 5.22 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­69 Maintenance and Service Guide vii Contents 6 Specifications A Screw Listing B Backup and Recovery in Windows XP C Backup and Recovery in Windows Vista D Display Component Recycling E Connector Pin Assignments F Power Cord Set Requirements Index viii Maintenance and Service Guide 1 Product Description The HP Pavilion dv6000 Notebook PC offers advanced modularity, Intel® CoreTM Duo and Celeron® and AMD TurionTM 64 Mobile Technology and Mobile AMD SempronTM processors, and extensive multimedia support. HP Pavilion dv6000 Notebook PC Maintenance and Service Guide 1­1 Product Description 1.1 Features The following processors are available, varying by computer model: Intel Core Duo T7200 (2.00-GHz) Intel Core Duo T1350 (1.86-GHz) Intel Core Duo T5600 (1.83-GHz) Intel Core Duo T2350 (1.86-GHz) Intel Core Duo T2250 (1.73-GHz) Intel Core Duo T5500 (1.66-GHz) Intel Core Duo T5200 (1.66-GHz) Intel Core Duo T2060 (1.60-GHz) Intel Core Duo T2300E (1.66-GHz) Intel Core Duo T2050 (1.60-GHz) Intel Celeron 440 (1.86-GHz) Intel Celeron 430 (1.73-GHz) Intel Celeron 420 (1.60-GHz) AMD Turion ML-60 2.0-GHz AMD Turion ML-56 1.8-GHz AMD Turion ML-52 1.6-GHz AMD Turion ML-50 1.6-GHz Mobile AMD Sempron 3500+ (1.8-GHz) Mobile AMD Sempron 3400+ (1.8-GHz) Mobile AMD Sempron 3200+ (1.6-GHz) 15.4-inch WXGA (1280 × 768) TFT display with over 16.7 million colors, varying by computer model 200-, 160-, 120-, 100-, 80-, 60-, or 40-GB high-capacity hard drive, varying by computer model 256-MB DDR synchronous DRAM (SDRAM) at 667 MHz, expandable to 2.0 GB 1­2 Maintenance and Service Guide Product Description Microsoft® Windows VistaTM Business, Windows Vista Home Basic, and Windows® XP Professional Full-size Windows keyboard with embedded numeric keypad TouchPad pointing device with on/off button and dedicated two-way scroll zone Integrated 10/100 BASE-T Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini Card IEEE 802.11b and 802.11b/g WLAN device Support for ExpressCard External 90- or 65-watt AC adapter with 3-wire power cord 6-cell or 12-cell Li-Ion battery Stereo speakers with volume up and down buttons Integrated microphones (select models only) Support for the following optical drives: DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe DVD±RW/R and CD-RW Double-Layer Combo Drive DVD/CD-RW Combo Drive Connectors: Audio-in (microphone) Audio-out (headphone) Consumer infrared lens Docking (select models only) ExpressCard External monitor IEEE 1394 digital (select models only) Digital Media Slot (select models only) Power Maintenance and Service Guide 1­3 Product Description RJ-11 (modem) RJ-45 (network) S-Video-out (select models only) Universal Serial Bus (USB) v. 2.0 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, "Preparing the Computer For Disassembly," for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 5.7, "RTC Battery," for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any batteries at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared. 1­4 Maintenance and Service Guide Product Description 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power button Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1­5 Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components Table 1-1 Front Components Item 1 Component Power light Function On: The computer is on. Blinking: The computer is in standby. Off: The computer is off or in hibernation. On: A battery is charging. Blinking: A battery that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking rapidly. Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition. 2 Battery light 1­6 Maintenance and Service Guide Product Description Table 1-1 Front Components (Continued) Item 3 4 Component Drive light Wireless switch Function Blinking: The hard drive or optical drive is being accessed. Turns the wireless feature on or off, but does not create a wireless connection. A wirelessanetwork must be set up to establish wireless connection. 5 Wireless light Blue: An integrated wireless device, such as a wireless local area network (LAN) device and/or a Bluetooth® device, is turned on. Amber: All wireless devices are turned off. 6 Consumer infrared lens (select models only) Audio-in (microphone) jack Audio-out (headphone) jack Audio-out (headphone) S/PDIF jack (select models only) Receives a signal from the HP Remote Control. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Provides sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Provides enhanced audio performance, including surround sound and other high-end audio output. 7 8 Maintenance and Service Guide 1­7 Product Description The external components on the left side of the computer are shown below and described in Table 1-2. Left-Side Components Table 1-2 Left-Side Components Item 1 Component Security cable slot Function Attaches an optional security cable to the computer. is designed to act Thea security cable it may not prevent as deterrent, but the computer from being mishandled or stolen. 2 S-Video-out jack Connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card. Connects an external VGA monitor or projector. 3 External monitor port 1­8 Maintenance and Service Guide Product Description Table 1-2 Left-Side Components (Continued) Item 4 Component Expansion port 3 Function Connects the computer to an optional expansion product. The computer has only one expansion port. The term expansion port 3 describes the type of expansion port. 5 RJ-45 (network) jack Connects a network cable. On select computer models, the network jack provides Gigabit Ethernet functionality. 6 7 RJ-11 (modem) jack HDMI port (select models only) Connects a modem cable. Connects an optional audio or video device such as a high definition television, set-top box, DVD player, or any compatible digital or audio device. Connect optional USB devices. Connects an optional IEEE 1394 or 1394a device, such as a camcorder. Supports the following optional digital card formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Secure Digital Input/Output (SD I/O), Memory Stick (MS), Memory Stick Pro (MSP), xDPicture Card (XD), xD-Picture Card (XD) Type M. 8 9 10 USB ports (2) 1394 port (select models only) Digital Media Slot (select models only) Maintenance and Service Guide 1­9 Product Description The external components on the right side of the computer are shown below and described in Table 1-3. Right-Side Components Table 1-3 Right-Side Components Item 1 2 3 4 Component ExpressCard slot Optical drive USB port (select models only) Power connector Function Supports optional ExpressCard/54 cards. Reads an optical disc. Connects an optional USB device. Connects an AC adapter. 1­10 Maintenance and Service Guide Product Description The computer keyboard components are shown below and described in Table 1-4. Keyboard Components Maintenance and Service Guide 1­1 1 Product Description Table 1-4 Keyboard Components Item 1 Component Function keys Function Execute frequently used system functions when pressed in combination with the fn key. Enables caps lock and turns on the caps lock light. Executes frequently used system functions when pressed in combination with a function key or the esc key. Displays the Microsoft Windows Start menu. Displays a shortcut menu for items beneath the pointer. Move the cursor around the screen. Can be used like the keys on an external numeric keypad. Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light. 2 3 caps lock key fn key 4 5 6 7 8 Windows logo key Windows applications key Arrow keys Embedded numeric keypad keys num lock key 1­12 Maintenance and Service Guide Product Description The computer top components are shown below and described in Table 1-5. Top Components, Part 1 Maintenance and Service Guide 1­13 Product Description Table 1-5 Top Components, Part 1 Item 1 2 Component Integrated camera (select models only) Internal microphones (2, select models only) Function Records video and captures still photos. Record sound. A microphone icon next to each microphone opening indicates that the computer has internal microphones. Produce sound. When the computer is Off, press to turn on the computer. On, press to enter hibernation. In standby, briefly press to exit standby. In hibernation, briefly press to exit hibernation. If the computer has stopped responding and Microsoft® Windows® shutdown procedures cannot be used, press and hold the power button for at least 5 seconds to turn off the computer. 3 4 Speakers (2) Power button 5 6 7 Caps lock light Volume mute button Volume scroll zone On: Caps lock is on. Mutes and restores speaker sound. Adjusts speaker volume. Slide your finger to the left to decrease volume and to the right to increase volume. You can also tap the minus sign on the scroll zone to decrease volume, or tap the plus sign on the scroll zone to increase volume. On: Num lock is on or the embedded numeric keypad is enabled. 8 Num lock light 1­14 Maintenance and Service Guide Product Description The computer top components are shown below and described in Table 1-6. Top Components, Part 2 Maintenance and Service Guide 1­15 Product Description Table 1-6 Top Components, Part 2 Item 1 Component Media button Function If QuickPlay is not installed and the computer is On, opens the music program or Media menu, which allows you to select a multimedia program. Off, does not function. In standby, resumes from standby into Windows. If QuickPlay is installed and the computer is On, opens the music program or Media menu, which allows you to select a multimedia program. Off, opens the music program or the Media menu, which allows you to select a multimedia program. In standby, resumes from standby into Windows. button does not The media for restoring fromaffect the procedure hibernation. 2 DVD button When the computer is DVD On, opens the defaultopticalprogram to start a DVD in the drive. to Off, opens QuickPlaythestart a DVD in the optical drive. If QuickPlay software is not installed, the DVD button starts in Windows. opens QuickPlay In hibernation, the optical drive. Ifto start a DVD in QuickPlay is not installed, the computer resumes from hibernation. 1­16 Maintenance and Service Guide Product Description Table 1-6 Top Components, Part 2 (Continued) Item 3 Component Previous/rewind button Function When a disc is playing in the optical drive: Plays the previous track or chapter, when pressed once. Rewinds when pressed with the fn key. When a disc is in the optical drive and is Not playing, plays the disc. Playing, pauses the disc. When a disc is playing in the optical drive: Play the next track or chapter, when pressed once. Fast forwards when pressed with the fn key. When a disc is playing in the optical drive, stops the current disc activity. 4 Play/pause button 5 Next/fast forward button 6 Stop button Maintenance and Service Guide 1­17 Product Description The computer TouchPad components are shown below and described in Table 1-7. TouchPad Components Table 1-7 Touchpad Components Item 1 2 3 4 5 Component TouchPad light TouchPad Left and right TouchPad buttons TouchPad on/off button TouchPad vertical scroll zone Function Blue: TouchPad is enabled. Amber: TouchPad is disabled. Moves the pointer and selects or activates items on the screen. Function like the left and right buttons on an external mouse. Enables/disables the TouchPad. Scrolls up or down. 1­18 Maintenance and Service Guide Product Description The external components on the bottom of the computer are shown below and described in Table 1-8. Bottom Components Table 1-8 Bottom Components Item 1 2 3 Component Battery bay Battery release latch Optical drive Function Holds the battery. Releases the battery from the battery bay. Reads an optical disc. Maintenance and Service Guide 1­19 Product Description Table 1-8 Bottom Components (Continued) Item 4 5 Component Memory module compartment Vents (5) Function Contains the memory module slots, the Mini Card slot, and the RTC battery. Enable airflow to cool internal components. fan starts up The computerto cool internal automatically components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. 6 Hard drive bay Holds the hard drive. 1­20 Maintenance and Service Guide Product Description 1.5 Design overview This section presents a design overview of key parts and features of the computer. Refer to Chapter 3, "Illustrated Parts Catalog," to identify replacement parts, and Chapter 5, "Removal and Replacement Procedures," for disassembly steps. The system board provides the following device connections: AMD Turion and Mobile AMD Sempron processors Audio Display ExpressCard Fan Hard drive Intel Core Duo and Celeron processors Keyboard and TouchPad Memory module Mini Card module Ä CAUTION: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left and right sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software. Exhaust air is displaced through the ventilation grill located on the left side of the computer. Maintenance and Service Guide 1­21 2 Troubleshooting Å WARNING: Only authorized technicians trained by HP should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly-/module-level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board. Improper repairs can create a safety hazard. Any indication of component replacement or printed wiring board modification may void any warranty or exchange allowances. 2.1 Setup Utility in Windows XP The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working or will not load. The utility reports information about the computer and provides settings for startup, security, and other preferences. 1. Turn on or restart the computer in Windows. 2. Before Windows opens and while the "Press to enter setup" prompt is displayed in the lower-left corner of the screen, press f10. Using the Setup Utility Changing the Language of the Setup Utility The following procedure explains how to change the language of the Setup Utility. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2. Maintenance and Service Guide 2­1 Troubleshooting 1. To open the Setup Utility, turn on or restart the computer in Windows, and then press f10 while the prompt, "Press to enter setup," is displayed in the lower-left corner of the screen. 2. Use the arrow keys to select System Configuration > Language, and then press enter. 3. Press f5 or f6 (or use the arrow keys) to select a language, and then press enter to select a language. 4. When a confirmation prompt with your preference selected is displayed, press enter to save your preference. 5. To set your preferences and exit the Setup Utility, press f10 and then follow the instructions on the screen. Your preferences go into effect when the computer restarts in Windows. Navigating and Selecting in the Setup Utility Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke. To choose a menu or a menu item, use the arrow keys. To choose an item in a drop-down list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or f5 or f6. To select an item, press enter. To close a text box or return to the menu display, press f1. To display additional navigation and selection information while the Setup Utility is open, press f1. Displaying System Information The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2. 2­2 Maintenance and Service Guide Troubleshooting 1. To start the Setup Utility, turn on or restart the computer in Windows, and then press f10 while the prompt, "Press to enter setup," is displayed in the lower-left corner of the screen. 2. Access the system information by using the Main menu. 3. To close the Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. (The computer restarts in Windows.) Restoring Default Settings in the Setup Utility The following procedure explains how to restore the Setup Utility default settings. If the computer is not in the Setup Utility, begin at step 1. If the computer is in the Setup Utility, begin at step 2. 1. To start the Setup Utility, turn on or restart the computer in Windows, and then press f10 while the prompt, "Press to enter setup," is displayed in the lower-left corner of the screen. 2. Select Exit > Load Setup Defaults, and then press f10. 3. When the Setup Confirmation is displayed, press enter to save your preferences. 4. To set your preferences and exit the Setup Utility, press f10, and then follow the instructions on the screen. The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts. Your password, security, and language settings are not changed when you restore the factory default settings. Maintenance and Service Guide 2­3 Troubleshooting Using Advanced Setup Utility Features This guide describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to the Help and Support Center, which is accessible only when the computer is in Windows. The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences. The " to boot from LAN" message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt for a Network Service Boot. The "Press to change boot order" message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows or restored from hibernation is the prompt to change the boot order. Closing the Setup Utility You can close the Setup Utility with or without saving changes. To close the Setup Utility and save your changes from the current session, use either of the following procedures: Press f10, and then follow the instructions on the screen. ­ or ­ If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. When you use the f10 procedure, you are offered an option to return to the Setup Utility. When you use the Exit Saving Changes procedure, the Setup Utility closes when you press enter. 2­4 Maintenance and Service Guide Troubleshooting To close the Setup Utility without saving your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. After the Setup Utility closes, the computer restarts in Windows. Setup Utility Menus The menu tables in this section provide an overview of Setup Utility options. Some of the Setup Utility menu listed in this chapter may not be supported by your computer. Main Menu Table 2-1 Main Menu Select System Information To Do This View and change the system time and date. View identification information about the computer. View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Maintenance and Service Guide 2­5 Troubleshooting Security Menu Table 2-2 Security Menu Select Administrator password Power-on password To Do This Enter, change, or delete an administrator password. Enter, change, or delete a power-on password. System Configuration Menu Table 2-3 System Configuration Menu Select Language Support Embedded WLAN Device Radio Embedded Bluetooth Device (select models only) Enhanced SATA support (select models only) To Do This Change the Setup Utility language. Enable/disable an embedded wireless LAN device. Enable/disable an embedded Bluetooth device (select models only). Enable/disable enhanced SATA mode. 2­6 Maintenance and Service Guide Troubleshooting Table 2-3 System Configuration Menu (Continued) Select Boot Options To Do This Set the following boot options: f10 and f12 Delay (sec.)--Set the delay for the f10 and f12 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). CD-ROM boot--Enable/disable boot from CD-ROM. Floppy boot--Enable/disable boot from Floppy. Internal Network Adapter boot--Enable/disable boot from Internal Network Adapter. Boot Order--Set the boot order for: USB Floppy ATAPI CD/DVD ROM Drive Hard drive USB Diskette on Key USB Hard drive Network adapter Diagnostics Menu Table 2-4 Diagnostics Menu Select Hard Disk Self Test To Do This Run a comprehensive self-test on the hard drive. Maintenance and Service Guide 2­7 Troubleshooting 2.2 Setup Utility in Windows Vista The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows® operating system is not working or will not load. The fingerprint reader (select models only) does not work when accessing the Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences. To start the Setup Utility: 1. Turn on or restart the computer. 2. Before Windows opens and while "Press to enter setup" is displayed in the lower-left corner of the screen, press f10. Using the Setup Utility Changing the Language of the Setup Utility The following procedure explains how to change the language of the Setup Utility. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. 1. To start the Setup Utility, turn on or restart the computer, and then press f10 while "Press to enter setup" is displayed in the lower-left corner of the screen. 2. Use the arrow keys to select System Configuration > Language, and then press enter. 3. Press f5 or f6 (or use the arrow keys) to select a language, and then press enter to select a language. 4. When a confirmation prompt with your preference selected is displayed, press enter to save your preference. 2­8 Maintenance and Service Guide Troubleshooting 5. To set your preferences and exit the Setup Utility, press f10 and then follow the instructions on the screen. Your preferences go into effect when the computer restarts in Windows. Navigating and Selecting in the Setup Utility Because the Setup Utility is not Windows-based, it does not support the TouchPad. Navigation and selection are by keystroke. To choose a menu or a menu item, use the arrow keys. To choose an item in a drop-down list or to toggle a field, for example an Enable/Disable field, use either the arrow keys or f5 or f6. To select an item, press enter. To close a text box or return to the menu display, press esc. To display additional navigation and selection information while the Setup Utility is open, press f1. Displaying System Information The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2. 1. To start the Setup Utility, turn on or restart the computer, and then press f10 while "Press to enter setup" is displayed in the lower-left corner of the screen. 2. Access the system information by using the Main menu. 3. To exit the Setup Utility without changing any settings, use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. (The computer restarts in Windows.) Maintenance and Service Guide 2­9 Troubleshooting Restoring Default Settings in the Setup Utility The following procedure explains how to restore the Setup Utility default settings. If the Setup Utility is not already running, begin at step 1. If the Setup Utility is already running, begin at step 2. 1. To start the Setup Utility, turn on or restart the computer, and then press f10 while "Press to enter setup" is displayed in the lower-left corner of the screen. 2. Select Exit > Load Setup Defaults, and then press enter. 3. When the Setup Confirmation is displayed, press enter to save your preferences. 4. To set your preferences and exit the Setup Utility, press f10, and then follow the instructions on the screen. The Setup Utility default settings are set when you exit the Setup Utility and go into effect when the computer restarts. Your password, security, and language settings are not changed when you restore the factory default settings. Using Advanced Setup Utility Features This guide describes the Setup Utility features recommended for all users. For more information about the Setup Utility features recommended for advanced users only, refer to Help and Support, which is accessible only when the computer is in Windows. The Setup Utility features available for advanced users include a hard drive self-test, a Network Service Boot, and settings for boot order preferences. The " to boot from LAN" message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows is the prompt for a Network Service Boot. 2­10 Maintenance and Service Guide Troubleshooting The "Press to change boot order" message that is displayed in the lower-left corner of the screen each time the computer is started or restarted in Windows is the prompt to change the boot order. Closing the Setup Utility You can close the Setup Utility with or without saving changes. To close the Setup Utility and save your changes from the current session, use either of the following procedures: Press f10, and then follow the instructions on the screen. ­ or ­ If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Saving Changes, and then press enter. When you use the f10 procedure, you are offered an option to return to the Setup Utility. When you use the Exit Saving Changes procedure, the Setup Utility closes when you press enter. To close the Setup Utility without saving your changes from the current session: If the Setup Utility menus are not visible, press esc to return to the menu display. Then use the arrow keys to select Exit > Exit Discarding Changes, and then press enter. After the Setup Utility closes, the computer restarts in Windows. Setup Utility Menus The menu tables in this section provide an overview of Setup Utility options. menu items Some of the SetupbyUtility computer. listed in this chapter may not be supported your Maintenance and Service Guide 2­1 1 Troubleshooting Main Menu Table 2-1 Main Menu Select System Information To Do This View and change the system time and date. View identification information about the computer. View specification information about the processor, memory size, system BIOS, and keyboard controller version (select models only). Security Menu Table 2-2 Security Menu Select Administrator password Power-on password To Do This Enter, change, or delete an administrator password. Enter, change, or delete a power-on password. System Configuration Menu Table 2-3 System Configuration Menu Select Language Support Enhanced SATA support (select models only) To Do This Change the Setup Utility language. Enable/disable enhanced SATA mode. 2­12 Maintenance and Service Guide Troubleshooting Table 2-3 System Configuration Menu Select Boot Options To Do This Set the following boot options: f10 and f12 Delay (sec.)--Set the delay for the f10 and f12 functions of the Setup Utility in intervals of 5 seconds each (0, 5, 10, 15, 20). CD-ROM boot--Enable/disable boot from CD-ROM. Floppy boot--Enable/disable boot from Floppy. Internal Network Adapter boot--Enable/disable boot from Internal Network Adapter. Boot Order--Set the boot order for: USB Floppy ATAPI CD/DVD ROM Drive Hard drive USB Diskette on Key USB Hard drive Network adapter Button Sound (select models only) Video memory up to (select models only) Enable/disable the Quick Launch Button tapping sound. Select the amount of video memory. Maintenance and Service Guide 2­13 Troubleshooting Diagnostics Menu Table 2-4 Diagnostics Menu Select Hard Disk Self Test To Do This Run a comprehensive self-test on the hard drive. two hard drives, On models withthe Primary Hardthis menu option is called Disk Self Test. Secondary Hard Disk Self Test (select models only) Run a comprehensive self-test on a secondary hard drive. 2­14 Maintenance and Service Guide Troubleshooting 2.3 Troubleshooting Flowcharts Table 2-5 Troubleshooting Flowcharts Overview Flowchart 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10 2.11 2.12 2.13 Description "Flowchart 2.1--Initial Troubleshooting" "Flowchart 2.2--No Power, Part 1" "Flowchart 2.3--No Power, Part 2" "Flowchart 2.4--No Power, Part 3" "Flowchart 2.5--No Power, Part 4" "Flowchart 2.6--No Video, Part 1" "Flowchart 2.7--No Video, Part 2" "Flowchart 2.8--Nonfunctioning Docking Device (if applicable)" "Flowchart 2.9--No Operating System (OS) Loading" "Flowchart 2.10--No OS Loading, Hard Drive, Part 1" "Flowchart 2.11--No OS Loading, Hard Drive, Part 2" "Flowchart 2.12--No OS Loading, Hard Drive, Part 3" "Flowchart 2.13--No OS Loading, Diskette Drive" Maintenance and Service Guide 2­15 Troubleshooting Table 2-5 Troubleshooting Flowcharts Overview (Continued) Flowchart 2.14 2.15 2.16 2.17 2.18 2.19 2.20 Description "Flowchart 2.14--No OS Loading, Optical Drive" "Flowchart 2.15--No Audio, Part 1" "Flowchart 2.16--No Audio, Part 2" "Flowchart 2.17--Nonfunctioning Device" "Flowchart 2.18--Nonfunctioning Keyboard" "Flowchart 2.19--Nonfunctioning Pointing Device" "Flowchart 2.20--No Network/Modem Connection" 2­16 Maintenance and Service Guide Troubleshooting Flowchart 2.1--Initial Troubleshooting Begin troubleshooting. N Go to Is there power? "Flowchart 2.2--No Power, Part 1." Y N Beeps, LEDs, or error messages? Check LED board, speaker connections. All drives working? N Go to "Flowchart 2.17--Nonfunctioning Device." Y N Go to Is there video? (no boot) "Flowchart 2.6--No Video, Part 1." Y N Keyboard/ pointing device working? Go to "Flowchart 2.18--Nonfunctioning Keyboard" or "Flowchart 2.19--Nonfunctioning Pointing Device." Y N Go to Is the OS loading? "Flowchart 2.9--No Operating System (OS) Loading." Y N Connecting to network or modem? Y N Go to "Flowchart 2.20--No Network/Modem Connection." Go to Is there sound? "Flowchart 2.15--No Audio, Part 1." Y Y End Maintenance and Service Guide 2­17 Troubleshooting Flowchart 2.2--No Power, Part 1 No power (power LED is off). Remove from docking device (if applicable). N Power up on battery power? Reset power.* Power up on battery power? N Go to "Flowchart 2.3--No Power, Part 2." Y N Power up on AC power? Reset power.* Y N Power up on AC power? Go to "Flowchart 2.4--No Power, Part 3." Y Y Power up in docking device? Done Y N 1. Reseat the power cables in the docking device and at the AC outlet. 2. Ensure the AC power source is active. 3. Ensure that the power strip is working. *NOTES 1. On select models, there is a separate reset button. 2. On select models, the computer can be reset using the standby switch and either the lid switch or the main power switch. Y Done Power up in docking device? N Go to "Flowchart 2.8--Nonfunctioning Docking Device (if applicable)." 2­18 Maintenance and Service Guide Troubleshooting Flowchart 2.3--No Power, Part 2 Continued from "Flowchart 2.2--No Power, Part 1." Visually check for debris in battery socket and clean if necessary. Y Power on? Done N Check battery by recharging it, moving it to another computer, or replacing it. N Power on? Replace power supply (if applicable). Y N Go to Done Power on? "Flowchart 2.4--No Power, Part 3." Y Done Maintenance and Service Guide 2­19 Troubleshooting Flowchart 2.4--No Power, Part 3 Continued from "Flowchart 2.3--No Power, Part 2." Plug directly into AC outlet. Y Power LED on? Done N Reseat AC adapter in computer and at power source. Y Power on? Done External N N Power outlet active? Try different outlet. Internal or external AC adapter? Internal Go to Replace external AC adapter. Y Replace power cord. N Power on? "Flowchart 2.5--No Power, Part 4." Y Y Done Power on? Done N 2­20 Maintenance and Service Guide Troubleshooting Flowchart 2.5--No Power, Part 4 Continued from "Flowchart 2.4--No Power, Part 3." Open computer. Y Loose or damaged parts? N Close computer and retest. Reseat loose components and boards and replace damaged items. N Power on? Replace the following items (if applicable). Check computer operation after each replacement: 1. Internal DC-DC converter* 2. Internal AC adapter 3. Processor board* 4. System board* *NOTE: Replace these items as a set to prevent shorting out among components.