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Maintenance and Service Guide HP Pavilion dv9000 Notebook PC Document Part Number: 417615-002 September 2006 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting computer problems; and performing computer disassembly procedures. © Copyright 2006 Hewlett-Packard Development Company, L.P. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Intel and Core are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. AMD, Sempron, Turion, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Maintenance and Service Guide HP Pavilion dv9000 Notebook PC Second Edition: September 2006 First Edition: August 2006 Document Part Number: 417615-002 Contents 1 Product Description 1.1 1.2 1.3 1.4 1.5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­2 Resetting the Computer. . . . . . . . . . . . . . . . . . . . . . . 1­4 Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . 1­5 External Components . . . . . . . . . . . . . . . . . . . . . . . . 1­6 Design overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1­22 2 Troubleshooting 2.1 2.2 2.3 2.4 Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Setup Utility . . . . . . . . . . . . . . . . . . . . . . . Setup Utility Menus . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting Flowcharts . . . . . . . . . . . . . . . . . . . 2­1 2­2 2­6 2­9 Maintenance and Service Guide iii Contents 3 Illustrated Parts Catalog 3.1 3.2 3.3 3.4 3.5 3.6 3.7 3.8 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3­1 Computer Major Components. . . . . . . . . . . . . . . . . . 3­2 Display Assembly Components . . . . . . . . . . . . . . . 3­18 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . . 3­20 Plastics Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­22 Cable Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­24 Miscellaneous . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3­26 Sequential Part Number Listing . . . . . . . . . . . . . . . 3­28 4 Removal and Replacement Preliminaries 4.1 Tools Required . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4.2 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . 4.3 Preventing Damage to Removable Drives . . . . . . . . 4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4.5 Packaging and Transporting Precautions . . . . . . . . . 4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . . 4.7 Grounding Equipment and Methods . . . . . . . . . . . . . 4­1 4­2 4­2 4­2 4­3 4­4 4­5 4­6 4­7 iv Maintenance and Service Guide Contents 5 Removal and Replacement Procedures 5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­2 5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5­2 5.3 Preparing the Computer For Disassembly . . . . . . . . 5­5 5.4 Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­7 5.5 Computer Feet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­11 5.6 Memory Module . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­12 5.7 RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­15 5.8 Mini Card Module. . . . . . . . . . . . . . . . . . . . . . . . . . 5­16 5.9 Optical Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­19 5.10 Switch Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­22 5.11 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­25 5.12 Speaker Assembly. . . . . . . . . . . . . . . . . . . . . . . . . 5­30 5.13 Power Button Board . . . . . . . . . . . . . . . . . . . . . . . 5­32 5.14 Display Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5­34 5.15 Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­47 5.16 Wireless Switch Board . . . . . . . . . . . . . . . . . . . . . 5­53 5.17 Audio Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­56 5.18 Bluetooth Module . . . . . . . . . . . . . . . . . . . . . . . . . 5­58 5.19 USB/Magnetic Board . . . . . . . . . . . . . . . . . . . . . . 5­60 5.20 ExpressCard Assembly . . . . . . . . . . . . . . . . . . . . . 5­62 5.21 Top Cover Support Trim. . . . . . . . . . . . . . . . . . . . 5­65 5.22 Display Lid Switch Module . . . . . . . . . . . . . . . . . 5­68 5.23 Power Connector Assembly . . . . . . . . . . . . . . . . . 5­70 5.24 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­74 5.25 Fan/Heat Sink Assembly. . . . . . . . . . . . . . . . . . . . 5­79 5.26 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5­84 Maintenance and Service Guide v Contents 6 Specifications A Screw Listing B Backup and Recovery C Display Component Recycling D Connector Pin Assignments E Power Cord Set Requirements Index vi Maintenance and Service Guide 1 Product Description The HP Pavilion dv9000 Notebook PC offers advanced modularity, Intel® CoreTM Duo and AMD Mobile TurionTM 64 Mobile Technology and Mobile AMD SempronTM processors, and extensive multimedia support. HP Pavilion dv9000 Notebook PC Maintenance and Service Guide 1­1 Product Description 1.1 Features The following processors are available, varying by computer model: Intel Core Duo T7200 (2.00-GHz) Intel Core Duo T5600 (1.83-GHz) Intel Core Duo T2250 (1.66-GHz) Intel Core Duo T2300E (1.66-GHz) Intel Core Duo T5200 (1.66-GHz) AMD Turion ML-60 2.0-GHz AMD Turion ML-56 1.8-GHz AMD Turion ML-52 1.6-GHz AMD Turion ML-50 1.6-GHz Mobile AMD Sempron 3500+ (1.8-GHz) The following displays are available, varying by computer model: 17.0-inch WSXGA+ BrightView (1680 × 1050) TFT display with over 16.7 million colors 17.0-inch WXGA+ BrightView (1440 × 900) TFT display with over 16.7 million colors 120-, 100-, or 80-GB high-capacity hard drive, varying by computer model 512-MB DDR synchronous DRAM (SDRAM) at 667 MHz, expandable to 2.0 GB Microsoft® Windows® XP Home Edition, Windows XP Professional, or Windows XP Media Center Edition, varying by computer model Full-size Windows keyboard with numeric keypad TouchPad pointing device with on/off button and dedicated two-way scroll zone 1­2 Maintenance and Service Guide Product Description Integrated 10/100/1000 Gigabit Ethernet local area network (LAN) network interface card (NIC) with RJ-45 jack, varying by computer model Integrated high-speed 56K modem with RJ-11 jack Integrated wireless support for Mini Card IEEE 802.11a/b/g and 802.11b/g WLAN devices Support for ExpressCard External 90-watt AC adapter with 3-wire power cord 8-cell Li-Ion battery Stereo speakers with volume control buttons Integrated 1.3-megapixel camera Integrated microphones (select models only) Support for the following optical drives: DVD±RW/R and CD-RW Double-Layer Combo Drive with LightScribe DVD±RW/R and CD-RW Double-Layer Combo Drive Connectors: Audio-in (microphone) Audio-out (headphone, 2) Consumer infrared lens Expansion port 3 ExpressCard External monitor IEEE 1394a digital Digital Media Slot Power RJ-11 (modem) RJ-45 (network) S-Video-out Universal Serial Bus (USB) v. 2.0 (4 ports) Maintenance and Service Guide 1­3 Product Description 1.2 Resetting the Computer If the computer you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the computer for disassembly (refer to Section 5.3, "Preparing the Computer For Disassembly," for more information). 2. Remove the real-time clock (RTC) battery (refer to Section 5.7, "RTC Battery," for more information). 3. Wait approximately 5 minutes. 4. Replace the RTC battery and reassemble the computer. 5. Connect AC power to the computer. Do not reinsert any batteries at this time. 6. Turn on the computer. All passwords and all CMOS settings have been cleared. 1­4 Maintenance and Service Guide Product Description 1.3 Power Management The computer comes with power management features that extend battery operating time and conserve power. The computer supports the following power management features: Standby Hibernation Setting customization by the user Hotkeys for setting the level of performance Battery calibration Lid switch standby/resume Power button Advanced Configuration and Power Management (ACPM) compliance Maintenance and Service Guide 1­5 Product Description 1.4 External Components The external components on the front of the computer are shown below and described in Table 1-1. Front Components Table 1-1 Front Components Item 1 Component Power light Function On: The computer is on. Blinking: The computer is in standby. Off: The computer is off or in hibernation. On: A battery is charging. Blinking: A battery that is the only available power source has reached a low-battery condition. When the battery reaches a critical low-battery condition, the battery light begins blinking rapidly. Off: If the computer is plugged into an external power source, the light is turned off when all batteries in the computer are fully charged. If the computer is not plugged into an external power source, the light stays off until the battery reaches a low-battery condition. 2 Battery light 1­6 Maintenance and Service Guide Product Description Table 1-1 Front Components (Continued) Item 3 4 Component Drive light Wireless switch Function Blinking: The hard drive or optical drive is being accessed. Turns the wireless feature on or off, but does not create a wireless connection. A wireless networka must be set up in order to establish wireless connection. 5 Wireless light Blue: An integrated wireless device, such as a wireless local area network (LAN) device and/or a Bluetooth® device, is turned on. Amber: All wireless devices are turned off. 6 Consumer infrared lens (select models only) Audio-in (microphone) jack Audio-out (headphone) jack Receives a signal from the HP Remote Control. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. Provides enhanced audio performance, including surround sound and other high-end audio output. Opens the computer. 7 8 Audio-out (headphone) S/PDIF jack 9 Display lid latch Maintenance and Service Guide 1­7 Product Description The external components on the left side of the computer are shown below and described in Table 1-2. Left-Side Components Table 1-2 Left-Side Components Item 1 Component Security cable slot Function Attaches an optional security cable to the computer. is designed to act Thea security cable it may not prevent as deterrent, but the computer from being mishandled or stolen. 2 S-Video-out jack Connects an optional S-Video device such as a television, VCR, camcorder, overhead projector, or video capture card. Connects an external VGA monitor or projector. 3 External monitor port 1­8 Maintenance and Service Guide Product Description Table 1-2 Left-Side Components (Continued) Item 4 Component Expansion port 3 Function Connects the computer to an optional expansion product. The computer has only one expansion port. The term expansion port 3 describes the type of expansion port. 5 RJ-45 (network) jack Connects a network cable. The RJ-45 (network) jack provides Gigabit Ethernet functionality. 6 7 RJ-11 (modem) jack HDMI port (select models only) Connects a modem cable. Connects an optional audio or video device such as a high-definition television, set-top box, DVD player, or any compatible digital or audio device. Connect optional USB devices. Connects an optional IEEE 1394 or 1394a device, such as a camcorder. On: A digital card is being accessed. Supports the following optional digital card formats: Secure Digital (SD) Memory Card, MultiMediaCard (MMC), Secure Digital Input/Output (SD I/O), Memory Stick (MS), Memory Stick Pro (MSP), xDPicture Card (XD), xD-Picture Card (XD) Type M. 8 9 10 11 USB ports (2) 1394 port Digital Media Slot light Digital Media Slot Maintenance and Service Guide 1­9 Product Description The external components on the right side of the computer are shown below and described in Table 1-3. Right-Side Components 1­10 Maintenance and Service Guide Product Description Table 1-3 Right-Side Components Item 1 2 3 4 Component USB ports (2) ExpressCard slot Optical drive Power connector Function Connect optional USB devices. Supports optional ExpressCard/54 cards. Reads an optical disc. Connects an AC adapter. Maintenance and Service Guide 1­11 Product Description The computer keyboard components are shown below and described in Table 1-4. Keyboard Components 1­12 Maintenance and Service Guide Product Description Table 1-4 Keyboard Components Item 1 Component Function keys Function Execute frequently used system functions when pressed in combination with the fn key. Enables caps lock and turns on the caps lock light. Executes frequently used system functions when pressed in combination with a function key or the esc key. Displays the Microsoft Windows Start menu. Displays a shortcut menu for items beneath the pointer. Move the cursor around the screen. Can be used like the keys on an external numeric keypad. Enables numeric lock, turns on the embedded numeric keypad, and turns on the num lock light. 2 3 caps lock key fn key 4 5 6 7 8 Windows logo key Windows applications key Arrow keys Numeric keypad keys num lock key Maintenance and Service Guide 1­13 Product Description The computer top components are shown below and described in Table 1-5. Top Components, Part 1 1­14 Maintenance and Service Guide