User manual HP PSC 1410XI

HP PSC 1400 All-in-One series User Guide Legal Information © Copyright 2005 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under copyright laws. The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes. Note: Regulatory information can be found in the technical information chapter of this guide. Safety information Warning To prevent fire or shock hazard, do not expose this product to rain or any type of moisture. Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. Warning 1. Adobe® and the Acrobat Logo® are trademarks Adobe Systems Incorporated. Portions Copyright © 1989-2004 Palomar Software Inc. The HP PSC 1400 All-in-One series includes printer driver technology licensed from Palomar Software, Inc. www.palomar.com. Windows®, Windows NT®, Windows Me®, Windows XP®, and Windows 2000® are U.S. registered trademarks of Microsoft Corporation. Intel® and Pentium® are registered trademarks of Intel Corporation and its subsidiaries in the United States and other countries. Energy Star® and Energy Star logo® are US registered marks of the United States Environmental Protection Agency. Publication number: Q7286-90158 First edition: March 2005 Notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 10. It is not lawful in many places to make copies of the following items. When in doubt, check with a legal representative first. Governmental paper or documents: ­ ­ ­ ­ Passports Immigration papers Selective service papers Identification badges, cards, or insignias Postage stamps Food stamps 2. Potential shock hazard 3. 4. 5. 6. 7. Governmental stamps: ­ ­ Checks or drafts drawn on Governmental agencies Paper currency, traveler's checks, or money orders Certificates of deposit Copyrighted works 8. 9. Read and understand all instructions in the Setup Guide. Use only a grounded electrical outlet when connecting the device to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. Observe all warnings and instructions marked on the product. Unplug this product from wall outlets before cleaning. Do not install or use this product near water or when you are wet. Install the product securely on a stable surface. Install the product in a protected location where no one can step on or trip over the power cord, and where the power cord will not be damaged. If the product does not operate normally, see the online Troubleshooting help. No operator-serviceable parts inside. Refer servicing to qualified service personnel. Use in a well-ventilated area. Warning This equipment will be inoperable when main power fails. HP PSC 1400 All-in-One series User Guide Contents 1 HP All-in-One overview........................................................................................3 The HP All-in-One at a glance ...............................................................................3 Control panel overview ..........................................................................................4 Status light overview ..............................................................................................4 Use the HP Image Zone to do more with your HP All-in-One ................................6 Find more information ............................................................................................6 Connection information ..........................................................................................7 Load originals and load paper.............................................................................9 Load an original .....................................................................................................9 Choose papers for printing and copying ................................................................9 Load paper ..........................................................................................................10 Avoid paper jams .................................................................................................13 Use the copy features........................................................................................15 Set the copy paper type .......................................................................................15 Increase copy speed or quality ............................................................................16 Make multiple copies ...........................................................................................16 Make a borderless copy of a photo ......................................................................17 Resize an original to fit onto letter or A4 paper ....................................................17 Stop copying ........................................................................................................18 Print from your computer..................................................................................19 Print from a software application .........................................................................19 Make the HP All-in-One the default printer ..........................................................20 Stop a print job ....................................................................................................20 Use the scan features......................................................................................... 21 Scan from the control panel .................................................................................21 Adjust the preview image ..................................................................................... 22 Stop scanning ......................................................................................................22 Use HP Instant Share.........................................................................................23 Overview ..............................................................................................................23 Get started ...........................................................................................................23 Send images using your computer ......................................................................23 Order supplies....................................................................................................27 Order paper, transparency film, or other media ...................................................27 Order print cartridges ...........................................................................................27 Order other supplies ............................................................................................27 Maintain your HP All-in-One..............................................................................29 Clean the HP All-in-One ......................................................................................29 Check the estimated ink levels ............................................................................29 Print a self-test report ..........................................................................................30 Work with print cartridges ....................................................................................30 Troubleshooting information.............................................................................35 Before you call HP Support .................................................................................35 View the Readme file ...........................................................................................35 Setup troubleshooting ..........................................................................................35 Operational troubleshooting .................................................................................41 1 2 3 4 5 6 7 8 9 User Guide Device update ......................................................................................................42 10 Get HP support ..................................................................................................43 Get support and other information from the Internet ............................................43 Warranty support .................................................................................................43 HP customer support ...........................................................................................43 Access your serial number and service ID ........................................................... 44 Contact HP ..........................................................................................................44 Call HP Korea customer support .........................................................................45 Prepare your HP All-in-One for shipment ............................................................45 Hewlett-Packard LIMITED WARRANTY STATEMENT .......................................46 11 Technical information .......................................................................................49 System requirements ...........................................................................................49 Paper specifications ............................................................................................49 Print specifications ...............................................................................................50 Copy specifications ..............................................................................................51 Scan specifications ..............................................................................................51 Physical specifications .........................................................................................52 Power specifications ............................................................................................52 Environmental specifications ...............................................................................52 Additional specifications ......................................................................................52 Environmental product stewardship program ......................................................52 Regulatory notices ...............................................................................................54 Index...........................................................................................................................57 2 HP PSC 1400 All-in-One series 1 HP All-in-One overview Many HP All-in-One functions can be accessed directly, without turning on your computer. Tasks such as making a copy or printing can be accomplished quickly and easily from your HP All-in-One. This chapter describes the HP All-in-One hardware features, control-panel functions, and how to access the HP Image Zone software. Tip You can do more with your HP All-in-One by using the HP Image Zone or HP Solution Center software installed on your computer. The software provides enhanced copy, scan, and photo functionality. For more information, see the onscreen HP Image Zone Help and Use the HP Image Zone to do more with your HP All-in-One. HP All-in-One overview The HP All-in-One at a glance 1 2 3 4 5 6 7 Control panel Paper tray Paper tray extender Paper-width guide Print-carriage access / front clean-out door Glass Lid 8 9 10 Rear clean-out door Rear USB port Power connection User Guide 3 Chapter 1 HP All-in-One overview Control panel overview 1 2 3 4 5 6 7 8 9 10 On / Resume button: Turns the power on or off. In certain situations (for example, after clearing a paper jam), this button resumes printing. Check Paper light: Indicates the need to load paper or remove a paper jam. Check Print Cartridge light: Indicates the need to reinsert the print cartridge, replace the print cartridge, or close the print-carriage access door. Cancel button: Stops a job, exit a menu, or exit settings. Copies button: Specifies the desired number of copies. Size button: Keeps the image size as it is (100%) or reduce or enlarge it to fit the size of the paper. Paper Type button: Changes the paper type setting to match the type of paper loaded in the paper tray (plain or photo paper). The default setting is plain paper. Start Copy Black button: Starts a black copy job. Start Copy Color button: Starts a color copy job. Scan button: Starts a scan job. Status light overview Several indicator lights inform you of the status of your HP All-in-One. The following table describes common situations and explains what the lights mean. For more information about status lights and resolving issues, see Troubleshooting information. The lights on the HP All-in-One flash in special sequences to inform you of various error conditions. Refer to the following table for information on solving your error condition based on which lights are on or blinking on your HP All-in-One. 4 HP PSC 1400 All-in-One series HP All-in-One overview 1 2 3 4 5 On light Check Paper light Check Print Cartridge light Size lights Paper Type lights Description Off Off Off Off Off Off Both off 1 On, 1 Off Blink faster for 3 seconds and then On Blink for 20 seconds and then On On Off Off Off Both off 1 On, 1 Off 1 On, 1 Off Off Off 1 On, 1 Off Blinking Off 1 On, 1 Off 1 On, 1 Off 1 On, 1 Off The Scan button was pressed and there was no response from the computer. The device is out of paper. The device has a paper jam. The paper size setting does not match the paper size detected in the paper tray. The print-carriage access door is open. The print cartridges are missing or not seated correctly. The tape was not removed from the print cartridge. The print cartridge is not intended for use in this device. The print cartridge might be defective. The device is turned off. The device is processing a job, such as print, scan copy, or alignment. The device is busy. On Off Blinking 1 On, 1 Off 1 On, 1 Off Blinking Blinking Blinking Both off Both off The device has a scanner failure. User Guide 5 Chapter 1 (continued) HP All-in-One overview Description Blinking Blinking Blinking Both blinking Both blinking The device has a fatal error. Use the HP Image Zone to do more with your HP All-inOne The HP Image Zone software is installed on your computer when you set up your HP All-in-One. For further information, see the Setup Guide that came with your device. The entry point for the software varies by operating system (OS). For example, if you have a PC and are running Windows, the entry point is the HP Solution Center. If you have a Mac OS X v10.2.3 or later, the entry point is the HP Image Zone window. Regardless, the entry point serves as the launching pad for the HP Image Zone software and services. Note In Windows, you may have the option of installing two versions of the software. If you choose HP Image Zone Express, you will receive a more basic set of image editing features and some features mentioned may not be available. Access the HP Image Zone software (Windows) Open the HP Solution Center from the desktop icon or the Start menu. The HP Image Zone software features appear in the HP Solution Center. Access the HP Image Zone software (Mac) When you install the HP Image Zone software, the HP Image Zone icon is placed in the Dock. Click the HP Image Zone icon in the Dock. The HP Image Zone window displays only the HP Image Zone features that are appropriate for the selected device. Note If you install more than one HP All-in-One, an HP Image Zone icon for each device is displayed in the Dock. For example, if you have an HP scanner and an HP All-in-One installed, two HP Image Zone icons are present in the Dock, one for each device. However, if you installed two of the same kind of device (for example, two HP All-in-Ones) only one HP Image Zone icon is displayed in the Dock to represent all devices of that type. Click the HP Image Zone icon in the Dock. The HP Image Zone window appears. The HP Image Zone window displays only the HP Image Zone features that are appropriate for the selected device. Find more information A variety of resources, both printed and onscreen, provide information about setting up and using your HP All-in-One. Setup Guide The Setup Guide provides instructions for setting up your HP All-in-One and installing software. Make sure that you follow the steps in order. HP PSC 1400 All-in-One series 6 If you have problems during setup, see Troubleshooting in the last section of the Setup Guide, the Troubleshooting section in the User Guide, or visit www.hp.com/ support. HP Image Zone Help The HP Image Zone Help provides detailed information on using the software for your HP All-in-One. ­ The Get step-by-step instructions topic provides information on using the HP Image Zone software with HP devices. ­ The Explore what you can do topic provides more information about the practical and creative things that you can do with the HP Image Zone software and your HP devices. ­ If you need further assistance or want to check for HP software updates, see the Troubleshooting and support topic. Readme The Readme file contains the most recent information which might not be found in other publications. Install the software to access the Readme file. HP All-in-One overview Connection information Your HP All-in-One comes with a USB port so you can connect directly to a computer using a USB cable. You can also share your printer with up to five computers over an existing Ethernet network using a Windows computer or a Mac as a print server. The computer to which the HP All-in-One is directly connected has access to all of its features. The other computers can only print. Connect using a USB cable You can connect one computer using a USB cable. The USB port is located on the rear of the HP All-in-One. Detailed instructions for connecting a computer to your HP All-in-One with a USB cable are included in the Setup Guide. Use printer sharing (Windows) If your computer is on a network and another computer on the network has an HP Allin-One connected to it by means of a USB cable, you can use that device as your printer using Windows printer sharing. The computer directly connected to the HP Allin-One acts as the host for the printer and can use all the features. Your computer, which is referred to as a client, can only print. All other functions must be performed on the host computer. To enable Windows printer sharing, refer to the user guide that came with your computer or the Windows onscreen Help. Use printer sharing (Mac OS X) If your computer is on a network and another computer on the network has an HP Allin-One connected to it by means of a USB cable, you can use that device as your printer using printer sharing. The computer directly connected to the HP All-in-One acts as the host for the printer and can use all the features. Your computer, which is User Guide 7 Chapter 1 HP All-in-One overview referred to as a client, can only print. All other functions must be performed on the host computer. 1. 2. 3. 4. 5. 6. On the host computer and all computers who want to use the printer, select System Preferences in the Dock. Select Sharing. From the Services tab, click the Printer Sharing box. From the View menu, select Print & Fax. Select the printer model in the Selected printer in Print Dialog menu. Click the Share my printers with other computers box. 8 HP PSC 1400 All-in-One series 2 Load originals and load paper This chapter provides instructions for loading originals on the glass to copy or scan, choosing the best paper type for your job, loading paper in the paper tray, and avoiding paper jams. Load an original You can copy or scan up to letter- or A4-size originals by loading them on the glass. Note Many of the special features will not work correctly if the glass and lid backing are not clean. For more information, see Clean the HP All-in-One. 1. Lift the lid and place your original face down on the left front corner of the glass. Load originals and load paper 2. Close the lid. Choose papers for printing and copying You can use many types and sizes of paper in your HP All-in-One. Review the following recommendations to get the best printing and copying quality. Whenever you change paper types or sizes, remember to change those settings. Recommended papers For the best print quality, use HP papers that are specifically designed for the type of project you are printing. If you are printing photos, for example, load glossy or matte photo paper in the paper tray. If you are printing a brochure or presentation, use a type of paper specifically designed for that purpose. For more information about HP papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support/inkjet_media. Note At this time, this portion of the site is available in English only. Papers to avoid Using inappropriate papers can cause paper jams or poor print quality. User Guide 9 Chapter 2 Avoid these papers in your HP All-in-One Paper that is too thin, has a slick texture, or that stretches easily Highly textured stock, such as linen (it might not print evenly, and the ink can bleed into these papers) Multi-part forms, such as duplicate and triplicate forms (they can wrinkle or get stuck and the ink is more likely to smear) Envelopes with clasps or windows (they can get stuck in the rollers and they can cause paper jams) Banner paper In addition, do not COPY to these papers Any size paper other than letter, A4, 10 x 15 cm (4 x 6 inch), or Hagaki Envelopes Transparency film Labels Load originals and load paper Load paper This section describes the procedure for loading different types and sizes of paper into your HP All-in-One for your copies or prints. Load full-size paper 1. Lower the paper tray and, if necessary, squeeze and hold the tab on top of the paper-width guide and slide the paper-width guide to the outermost position. Caution Legal paper might get caught on the paper tray extender if it is fully extended when you print onto legal paper. To avoid a paper jam when using legal-size paper, do not open the paper tray extender. 1 2 3 Paper tray door Paper-width guide Paper tray extender 2. 3. Tap a stack of paper on a flat surface to align the edges, and then check the paper for the following: ­ Make sure it is free of rips, dust, wrinkles, and curled or bent edges. ­ Make sure all the paper in the stack is the same size and type. Insert the stack of paper into the paper tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. Note 1 Make sure all paper is of the same size and type. Do not overload the paper tray; make sure the stack of paper lies flat in the paper tray and fits under the tab of the paper-width guide. 10 HP PSC 1400 All-in-One series Note 2 Do not push the paper in too far. This might cause the HP All-inOne to select several pieces of paper at once. Tip If you are using letterhead, insert the top of the page first with the print side down. For more help on loading full-size paper and letterhead, refer to the diagram engraved in the base of the paper tray. 4. Squeeze and hold the tab on the top of the paper-width guide, then slide the paper-width guide inward until it stops at the edge of the paper. Load originals and load paper Load 10 x 15 cm (4 x 6 inch) photo paper You can load 10 x 15 cm (4 x 6 inch) photo paper into the paper tray of your HP All-inOne. For best results, follow these recommendations. Use a recommended type of 10 x 15 cm (4 x 6 inch) photo paper. For more information, see the onscreen HP Image Zone Help. Set the paper type and paper size before copying or printing. For information on changing paper settings, see the onscreen HP Image Zone Help. Tip To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperature and humidity might result in curled paper that does not work well in the HP All-in-One. 1. 2. Remove all paper from the paper tray. Insert the stack of photo paper into the far right side of the paper tray with the short edge forward and the print side down. Slide the stack of photo paper forward until it stops. Squeeze and hold the tab on the top of the paper-width guide, then slide the paper-width guide inward against the stack of photo paper until it stops. Do not overload the paper tray. Make sure the stack of photo paper lies flat in the paper tray and fits under the tab of the paper-width guide. Tip If the photo paper you are using has perforated tabs, load the photo paper so that the tabs are closest to you. 3. User Guide 11 Chapter 2 Load envelopes, postcards, and Hagaki You can load envelopes, postcards, or Hagaki into the paper tray. Load originals and load paper For the best results, set the paper type and size before printing or copying. For more information, see the onscreen HP Image Zone Help. Tip You cannot copy onto plain, small-size paper, only photo paper. You must print onto plain postcards, plain Hagaki, and envelopes. Note For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes. 1. 2. Remove all paper from the paper tray. Insert the stack of cards or envelopes into the far right side of the paper tray with the short edge forward and the print side down. Envelope flaps should be toward the left. Slide the stack forward until it stops. Squeeze and hold the tab on the top of the paper-width guide, then slide the paper-width guide inward against the stack until it stops. 3. Load other types of paper The following table provides guidelines for loading certain types of paper. For best results, adjust the paper settings each time you change paper sizes or paper types. Note Not all paper sizes and paper types can be used with all the functions on the HP All-in-One. Some paper sizes and paper types can only be used if you are starting a print job from the Print dialog box in a software application. They are not available for copying. Papers that are only available for printing from a software application are indicated as such in the following table. 12 HP PSC 1400 All-in-One series Paper HP papers Tips HP Premium Paper: Locate the gray arrow on the nonprinting side of the paper, and then slide the paper into the paper tray with the arrow side facing up. HP Premium Inkjet Transparency Film: Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the paper tray first. (For printing from a software application only.) Note The HP All-in-One cannot automatically detect transparency film. For best results, set the paper type in the software application to transparency film before printing on transparency film. HP Matte Greeting Cards, HP Photo Greeting Cards, or HP Textured Greeting Cards: Insert a small stack of HP greeting card paper into the paper tray with the print side down and slide the stack of cards forward until it stops. (For printing from a software application only.) Load originals and load paper Labels (for printing from a software application only) Always use letter or A4 label sheets designed for use with HP inkjet devices (such as HP or Avery inkjet labels), and make sure that the labels are no more than two years old. Labels on older sheets might peel off in the HP All-in-One, causing paper jams. Note Insert a stack of label sheets on top of a stack of full-size paper, label side down. Do not insert one sheet at a time. 1. 2. Fan the stack of labels to make sure none of the pages are sticking together. Place a stack of label sheets on top of full-size plain paper in the paper tray, label side down. Do not insert labels one sheet at a time. Avoid paper jams To help avoid paper jams, follow these guidelines: Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag. Remove printed papers from the paper tray frequently. Ensure that paper loaded in the paper tray lays flat and the edges are not bent or torn. Do not combine different paper types and paper sizes in the paper tray; the entire stack of paper in the paper tray must be the same size and type. Adjust the paper-width guide in the paper tray to fit snugly against all paper. Make sure the paper guide does not bend the paper in the paper tray. Do not force paper too far forward in the paper tray. Use paper types that are recommended for your HP All-in-One. For more information, see Choose papers for printing and copying. For more information about clearing paper jams, see Paper troubleshooting. User Guide 13 Chapter 2 Load originals and load paper 14 HP PSC 1400 All-in-One series 3 Use the copy features The HP All-in-One allows you to produce high-quality color and black-and-white copies on a variety of paper types. You can enlarge or reduce the size of an original to fit a specific paper size, adjust the copy quality, and make high-quality copies of photos, including borderless copies. Tip Copies made from the control panel are automatically made using Best quality. Set the copy paper type You can set the paper type for copying to either Plain or Photo. Plain Photo Start Copy Black Start Copy Color 1. 2. 3. Load your original face down on the left front corner of the glass. Press the Paper Type button to select either Plain or Photo. Press Start Copy Black or Start Copy Color. Refer to the following table to determine which paper type setting to choose based on the paper loaded in the paper tray. Paper type Copier paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 4 x 6 inch Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper, Semi Gloss Other photo paper HP Premium Paper Other inkjet paper Plain Hagaki Control panel setting Plain Plain Photo Photo Photo Photo Photo Photo Photo Plain Plain Plain Use the copy features User Guide 15 Chapter 3 (continued) Paper type Glossy Hagaki Control panel setting Photo Increase copy speed or quality Copies from the control panel are automatically made using Best quality. For more options on copy speed and quality, use the HP Image Zone software. You can make a Fast copy using the instructions below. Fast copies faster with comparable quality text, but the graphics quality might be lower. Fast copies use less ink and extend the life of your print cartridges. Note Fast is not available when the paper type is set to Photo. Scan Start Copy Black Start Copy Color 1. 2. Load your original face down on the left front corner of the glass. Press and hold down the Scan button, and then press either Start Copy Black or Start Copy Color. Make multiple copies Use the copy features You can set the number of copies from the control panel or from the HP Image Zone software. Use the HP Image Zone software to make more than 9 copies. Copies Start Copy Black Start Copy Color 1. 2. 3. Load your original face down on the left front corner of the glass. Press the Copies button to increase the number of copies up to 9. Press Start Copy Black or Start Copy Color. In this example, the HP All-in-One makes six copies of the original 10 x 15 cm (4 x 6 inch) photo. 16 HP PSC 1400 All-in-One series Make a borderless copy of a photo For the best quality when copying a photo, load photo paper in the paper tray and then use the Paper Type button to select Photo. Tip You can only copy onto full-size or 10 x 15 cm (4 x 6 inch) photo paper using the control panel. To copy onto other sizes use the HP Image Zone software. Photo Fit to Page Start Copy Color 1. Load 10 x 15 cm (4 x 6 inch) tabbed photo paper in the paper tray. Note To make a borderless copy, you must use tabbed photo paper. 2. 3. 4. Load your original photo face down on the left front corner of the glass. Position the photo on the glass so the long edge of the photo is along the front edge of the glass. Press the Size button to select Fit to Page. Press the Paper Type button to select Photo. Note When Photo is selected, the HP All-in-One defaults to making a borderless copy with a 10 x 15 cm (4 x 6 inch) original. Use the copy features 5. Press Start Copy Color. The HP All-in-One makes a borderless copy of your original photo, as shown below. Resize an original to fit onto letter or A4 paper If the image or text on your original fills the entire sheet with no margins, use the Fit to Page setting to reduce your original and prevent unwanted cropping of the text or images at the edges of the sheet. Tip To copy an original without changing the size of it, use 100%. This setting makes the copy at the same size as the original. User Guide 17 Chapter 3 Tip You can also use Fit to Page to enlarge a small photo to fit within the printable area of a full-size page. In order to do this without changing the proportions of the original or cropping the edges, the HP All-in-One might leave an uneven amount of white space around the edges of the paper. Note The HP All-in-One has a maximum enlargement capability. It may be unable to enlarge a very small original to fill an entire full-size page. Fit to Page Start Copy Black Start Copy Color 1. 2. 3. Load your original face down on the left front corner of the glass. Press the Size button to select Fit to Page. Press Start Copy Black or Start Copy Color. Stop copying Use the copy features Cancel To stop copying, press the Cancel button on the control panel. 18 HP PSC 1400 All-in-One series 4 Print from your computer The HP All-in-One can be used with any software application that allows printing. The instructions vary slightly depending on whether you are printing from a Windows PC or a Mac. In addition to the printing capabilities described in this chapter, you can print special print jobs; such as borderless prints and newsletters, as well use scanned images in printing projects in the HP Image Zone. For more information on performing special print jobs or printing images in the HP Image Zone, see the onscreen HP Image Zone Help. Print from a software application Most print settings are automatically handled by the software application or by HP ColorSmart technology. You need to change the settings manually only when you change print quality, print on specific types of paper or transparency film, or use special features. To print from the software application (Windows) 1. On the File menu in your software application, click Print. 2. Select the HP All-in-One as the printer. 3. If you need to change settings, click the button that opens the Properties dialog box. Note 1 Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. Note 2 When printing a photo, you must select options for the correct paper type and photo enhancement. 4. 5. 6. Select the appropriate options for your print job by using the features available in the Paper/Quality, Finishing, Effects, Basics, and Color tabs. Click OK to close the Properties dialog box. Click Print or OK to begin printing. To print from the software application (Mac) 1. From the File menu in your software application, choose Page Setup. 2. Specify page attributes such as paper size, orientation, and scaling percentage and click OK. 3. From the File menu in your software application, choose Print. 4. Change the print settings for each option in the pop-up menu, as appropriate for your project. 5. Click Print to begin printing. Print from your computer User Guide 19 Chapter 4 Make the HP All-in-One the default printer You can set the HP All-in-One as the default printer to use from any software application. This means that the HP All-in-One is automatically selected in the printer list when you select Print from the File menu in a software application. Windows 9x or 2000 1. On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Right-click the HP All-in-One icon, and click Set as default printer. Windows XP 1. On the Windows taskbar, click Start, and then click Control Panel. 2. Open the Printers and Faxes control panel. 3. Right-click the HP All-in-One icon, and click Set as default printer. Mac 1. Open the Print Center (v10.2.3 or later) or Printer Setup Utility (v10.3 or later) from the Applications:Utilities folder. 2. Select the HP All-in-One. 3. Click Make Default. Stop a print job Although you can stop a print job from either the HP All-in-One or the computer, HP recommends you stop it from the HP All-in-One for best results. Cancel Press the Cancel button on the control panel. If the job does not stop printing, press Cancel again. Print from your computer 20 HP PSC 1400 All-in-One series 5 Use the scan features Scan You can use the scanning features of your HP All-in-One to do the following: Scan text from an article into your word processor and quote it in a report. Using OCR software is an art that takes time and practice to master. For more information, see the documentation that came with your OCR software. Print business cards and brochures by scanning a logo and using it in your publishing software. Send photos to friends and relatives by scanning your favorite prints and including them in e-mail messages. Create a photographic inventory of your house or office, or archive special photos in an electronic scrapbook. To use the scan features, your HP All-in-One and computer must be connected and turned on. The HP All-in-One software must also be installed and running on your computer prior to scanning. To verify that the HP All-in-One software is running on a Windows PC, look for the HP All-in-One icon in the system tray at the lower right side of the screen, near the clock. On a Mac, the HP All-in-One software is always running. Note Closing the HP Windows system tray icon can cause your HP All-inOne to lose some of its scan functionality and result in the No Connection error message. If this happens, you can restore full functionality by restarting your computer or by starting the HP Image Zone software. For information on how to scan from the computer, and how to adjust, resize, rotate, crop, and sharpen your scans, see the onscreen HP Image Zone Help that came with your software. Scan from the control panel You can scan originals placed on the glass directly from the control panel. Note To use this feature, you must have installed the full software package and the HP Digital Imaging Monitor must be running. Scan 1. 2. 3. Load the original face down on the left front corner of the glass. Press the Scan button on the control panel. Click Done or Finish in the software. The HP All-in-One sends the scan to the HP Image Zone software, which automatically opens and displays the image. User Guide 21 Chapter 5 The HP Image Zone has many tools that you can use to edit your scanned image. You can improve the overall image quality by adjusting the brightness, sharpness, color tone, or saturation. You can also crop, straighten, rotate, or resize the image. When the scanned image looks just the way you want it, you can open it in another application, send it through e-mail, save it to a file, or print it. For more information on using the HP Image Zone, see the onscreen HP Image Zone Help. Scan Adjust the preview image You can use the tools in the HP Scan Pro window to modify a preview image. Any changes that you make, such as brightness, image type, resolution, and more apply only to this scan session. You can do the following using the HP Scan Pro software: Select a portion of the image Change the image type and quality Change the resolution Crop or straighten the image Adjust the brightness or contrast Adjust the color or saturation Sharpen or blur the image Rotate the image Resize the image For more information, see the HP Scan Pro section of the HP Image Zone Help. You can make additional changes to the scan in the HP Image Zone software. For more information on the HP Image Zone editing tools, see the HP Image Zone Help. Stop scanning Cancel To stop scanning, press the Cancel button on the control panel, or in the HP Image Zone software, click Cancel. 22 HP PSC 1400 All-in-One series 6 Use HP Instant Share HP Instant Share makes it easy to share photos with family and friends. Using the HP Image Zone software installed on your computer, select one or more photos to share, select a destination for your photos, and then send the photos. You can even upload your photos to an online photo album or an online photo finishing service. Availability of services varies by country/region. With HP Instant Share E-mail, family and friends always get photos they can view no more large downloads or images that are too big to open. An e-mail message with thumbnail images of your photos is sent with a link to a secure web page where family and friends can easily view, share, print, and save the photos. Use HP Instant Share Overview Use HP Instant Share to send scanned images or documents from your HP All-in-One to a destination of your choice. The destination, for example, can be an e-mail address, an online photo album, or an online photo finishing service. Availability of services varies by country/region. Note You can also send images to a friend's or relative's network-connected HP All-in-One or photo printer. To send to a device, you must have an HP Passport user ID and password. The receiving device must be set up and registered with HP Instant Share. You will also need to obtain the name the recipient assigned to the receiving device. For more information on scanning an image, see Use the scan features. Get started You must have the following to use HP Instant Share with your HP All-in-One: An HP All-in-One connected to a computer Broadband Internet access through the computer to which the HP All-in-One is connected HP Image Zone software installed on your computer. Mac users have an HP Instant Share client application. Send images using your computer The HP Image Zone software lets you select and edit one or more images, and then access HP Instant Share to select a service (for example, HP Instant Share E-mail) and send your images. At a minimum, you can share images through the following: HP Instant Share E-mail (send to an e-mail address) HP Instant Share E-mail (send to a device) Online Albums Online photo finishing (availability varies by country/region) Note For more information on using Instant Share and the HP Image Zone software or the HP Instant Share client application (Mac), see the onscreen HP Image Zone Help. User Guide 23 Chapter 6 Send images using the HP Image Zone software (Windows) 1. Double-click the HP Image Zone icon on your desktop. 2. Select one or more images from the folder(s) in which they are stored. Note Use the HP Image Zone image editing tools to edit your images and achieve the results you want. For more information on selecting images and using the editing tools, see the onscreen HP Image Zone Help. 3. 4. 5. Click the HP Instant Share tab. In the Services area of the HP Instant Share tab, click the link or icon of the service you want to use to send your scanned image. From the HP Instant Share E-mail service, you can do any of the following: ­ Send an e-mail message with thumbnail images of your photos which can be viewed, printed, and saved over the Internet. ­ Open and maintain an e-mail address book. Click Address Book, register with HP Instant Share, and create an HP Passport account. ­ Send your e-mail message to multiple addresses. Click the related link. ­ Send a collection of images to a friend's or relative's network-connected device. Enter the name assigned to the device by the recipient in the E-mail address box followed by @send.hp.com. You will be prompted to sign in to HP Instant Share with your HP Passport userid and password. Note If you have not previously set up HP Instant Share, click I need an HP Passport account on the Sign in with HP Passport screen. Send images using the HP Instant Share client application software (Mac) 1. Select the HP Image Zone icon from the Dock. The HP Image Zone opens on your desktop. 2. In the HP Image Zone, click the Services button at the top of the window. A list of applications appears in the lower part of the HP Image Zone. 3. Choose HP Instant Share from the list of applications in the lower part of the HP Image Zone. The HP Instant Share client application software opens on your computer. 4. Use the + button to add an image to the window, or the ­ button to remove an image. 5. Make sure the images you want to share appear in the HP Instant Share window. 6. Click Continue and follow the onscreen instructions. 7. From the HP Instant Share services list, select the service you want to use to send your scanned image and follow the onscreen instructions. 8. From the HP Instant Share E-mail service, you can do any of the following: ­ Send an e-mail message with thumbnail images of your photos which can be viewed, printed, and saved over the Internet. ­ Open and maintain an e-mail address book. Click Address Book, register with HP Instant Share, and create an HP Passport account. ­ Send your e-mail message to multiple addresses. Click the related link. ­ Send a collection of images to a friend's or relative's network-connected device. Enter the name assigned to the device by the recipient in the E-mail address box followed by @send.hp.com. You will be prompted to sign in to HP Instant Share with your HP Passport userid and password. Use HP Instant Share 24 HP PSC 1400 All-in-One series Note If you have not previously set up HP Instant Share, click I need an HP Passport account on the Sign in with HP Passport screen. Use HP Instant Share User Guide 25 Chapter 6 Use HP Instant Share 26 HP PSC 1400 All-in-One series 7 Order supplies You can order recommended types of HP paper and print cartridges online from the HP website. Order paper, transparency film, or other media Order print cartridges Order other supplies Order paper, transparency film, or other media To order media such as HP Premium Paper, HP Premium Plus Photo Paper, or HP Premium Inkjet Transparency Film go to www.hp.com. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. Order print cartridges Print cartridge reorder numbers vary by country/region. If the reorder numbers listed in this guide do not match the numbers on the print cartridges currently installed in your HP All-in-One, order new print cartridges with the same numbers as those you currently have installed. Your HP All-in-One supports the following print cartridges. Print cartridges HP black print cartridge HP tri-color print cartridge HP reorder number #21 black print cartridge #22 color print cartridge Order supplies Locate the reorder numbers for the print cartridges your device supports by doing the following: For Windows users: In the HP Solution Center or HP Image Zone, click Settings, point to Print Settings, and then click Printer Toolbox. Click the Estimated Ink Levels tab, and then click Print Cartridge Ordering Information. For Mac users: In the HP Image Zone, choose Settings, choose Maintain Printer, if prompted, select your HP All-in-One, and then click Utilities. From the pop-up menu, choose Supplies. Or, you can contact a local HP reseller or go to www.hp.com/support to confirm the correct print cartridge reorder numbers for your country/region. Order other supplies To order other supplies, such as HP All-in-One software, a copy of the User Guide, a Setup Guide, or other customer-replaceable parts, call the appropriate number below: In the U.S. or Canada, dial 1-800-474-6836 (1-800-HP invent). In Europe, dial +49 180 5 290220 (Germany) or +44 870 606 9081 (U.K.). To order HP All-in-One software in other countries/regions, call the phone number for your country/region. The numbers listed below are current as of the publication date of this guide. For a list of current ordering numbers, go to www.hp.com. If prompted, User Guide 27 Chapter 7 choose your country/region, and then click Contact HP for information on calling for technical support. Country/Region Asia Pacific (except for Japan) Australia Europe New Zealand South Africa U.S. and Canada Number for ordering 65 272 5300 131047 +49 180 5 290220 (Germany) +44 870 606 9081 (U.K.) 0800 441 147 +27 (0)11 8061030 1-800-HP-INVENT (1-800-474-6836) Order supplies 28 HP PSC 1400 All-in-One series 8 Maintain your HP All-in-One The HP All-in-One requires little maintenance. Sometimes you might want to clean the glass and lid backing to remove surface dust and ensure that your copies and scans remain clear. You will also need to replace, align, or clean your print cartridges occasionally. This chapter provides instructions for keeping your HP All-in-One in top working condition. Perform these simple maintenance procedures as necessary. Clean the HP All-in-One Fingerprints, smudges, hair, and other debris on the glass or lid backing slow down performance and affect the accuracy of special features such as Fit to Page. To ensure that your copies and scans remain clear, you might need to clean the glass and lid backing. You might also want to dust the exterior of the HP All-in-One. Clean the glass 1. 2. Turn off the HP All-in-One, unplug the power cord, and raise the lid. Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner. Warning Do not use abrasives, acetone, benzene, or carbon tetrachloride on the glass; they can damage it. Do not place or spray liquid directly on the glass; the liquid might seep under the glass and damage the device. 3. Dry the glass with a chamois or cellulose sponge to prevent spotting. Clean the lid backing 1. 2. 3. Turn off the HP All-in-One, unplug the power cord, and raise the lid. Gently clean the white document backing with a soft cloth or sponge slightly moistened with a mild soap and warm water. Do not scrub. Dry the backing with a chamois or soft cloth. Caution Do not use paper-based wipes, as these might scratch the backing. 4. If further cleaning is needed, repeat the previous steps using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual alcohol. Caution Be careful not to spill alcohol on the glass or painted parts of the HP Allin-One, as this might damage the device. Clean the exterior Maintain your HP All-in-One Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the HP All-in-One does not require cleaning. Keep fluids away from the control panel and the interior of the HP All-in-One. Caution To avoid damage to painted parts of the HP All-in-One, do not use alcohol or alcohol-based cleaning products on the control panel, lid, or other painted parts of the device. Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need to replace a print cartridge. The ink supply level shows an estimate of the amount of ink remaining in the print cartridges. User Guide 29 Chapter 8 Tip You can also print a self-test report to see if your print cartridges might need to be replaced. For more information, see Print a self-test report. To check the ink levels from the HP Solution Center (Windows) 1. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. Click the Estimated Ink Level tab. The estimated ink levels for the print cartridges appear. To check the ink levels from the HP Image Zone software (Mac) 1. 2. 3. In the HP Image Zone, choose Settings, and then choose Maintain Printer. If the Select Printer dialog box appears, select your HP All-in-One, and then click Utilities. From the pop-up menu, choose Ink Level. The estimated ink levels for the print cartridges appear. Print a self-test report If you are experiencing problems with printing, print a self-test report before you replace the print cartridges. 1. 2. Load full-sized, unused plain white paper into the paper tray. Press and hold the Cancel button and then press the Start Copy Color button. 3. Make sure the test patterns show a complete grid and that the thick colors lines are complete. ­ If more than a few lines in a pattern are broken, this might indicate a problem with the nozzles. You might need to clean the print cartridges. For more information, see Clean the print cartridges. If the black line is missing, faded, streaked, or shows lines, this might indicate a problem with the black print cartridge in the right slot. If any of the color lines are missing, faded, streaked, or show lines, this might indicate a problem with the tri-color print cartridge in the left slot. ­ ­ Streaks might indicate clogged nozzles or dirty contacts. You might need to clean the print cartridges. For more information, see Clean the print cartridges. Do not clean with alcohol. Maintain your HP All-in-One Note For examples of test patterns, lines of color, and color blocks from normal and malfunctioning print cartridges, see the onscreen HP Image Zone Help that came with your software. Work with print cartridges To ensure the best print quality from your HP All-in-One, you will need to perform some simple maintenance procedures. You might also need to check your print cartridges if the Check Print Cartridge light is on. Replace the print cartridges When the ink level for the print cartridge is low, replace the print cartridge. Make sure you have a replacement print cartridge available before removing the empty print cartridge. You should also 30 HP PSC 1400 All-in-One series replace the print cartridges when you see faded text or if you experience print quality issues related to the print cartridges. For information on checking the ink levels from the HP Solution Center or the HP Image Zone, see Check the estimated ink levels. To find out the reorder number for all the print cartridges that your HP All-in-One supports, see Order print cartridges. To order print cartridges for your HP All-in-One, go to www.hp.com. Make sure the HP All-in-One is on and paper is loaded. Caution The HP All-in-One must be on when you lower the print-carriage access door in order to release the cartridges for changing. You might damage the HP All-in-One if the print cartridges are not docked safely in the center when you try to remove them. Lower the print-carriage access door. Lightly press down on a print cartridge to release it and pull it toward you. Note The HP Inkjet Supplies Recycling Program is available in many countries/ regions, and lets you recycle used print cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/ environment/recycle/inkjet.html 1 2 Tri-color print cartridge slot Black print cartridge slot Remove the new cartridge from its packaging, and being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. Caution Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 1 2 3 Caution Do not touch the copper-colored contacts. Maintain your HP All-in-One Plastic tape with pink pull tab (must be removed before installing) Caution tape. Do not touch the ink nozzles under the User Guide 31 Chapter 8 Slide the new print cartridge forward at a slight upward angle into the empty slot. Using your thumb, push the print cartridge forward until it clicks into place. Close the print-carriage access door. An alignment sheet will print. Place the alignment sheet on the left front corner of the glass with the top of the page to the left and press the Scan button. Note If you remove and reinstall the same print cartridge, the HP All-in-One will not align the print cartridges. Align the print cartridges The HP All-in-One aligns the print cartridges every time you install or replace a print cartridge. You can also align the print cartridges at any time from the HP Image Zone software on your computer. Aligning the print cartridges ensures high-quality output. Note If you remove and reinstall the same print cartridge, the HP All-in-One will not align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. If you have colored paper loaded in the paper tray when you align the print cartridges, the alignment will fail. Load unused plain white paper into the paper tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Scan Maintain your HP All-in-One 1. 2. 3. Make sure you have letter or A4 unused plain white paper loaded in the paper tray. The HP All-in-One prints a print cartridge alignment sheet. Load the print cartridge alignment sheet on the left front corner of the glass with the top of the page to the left. Press the Scan button. The HP All-in-One aligns the print cartridges. Recycle or discard the print cartridge alignment sheet. 32 HP PSC 1400 All-in-One series Clean the print cartridges Use this feature of your HP Image Zone software when the self-test report shows streaking or white lines through any of the lines of color. Do not clean print cartridges unnecessarily, as this wastes ink and shortens the life of the print cartridges. If copy or print quality still seems poor after you clean the print cartridges, try cleaning the print cartridge contacts before replacing the affected print cartridge. For information on cleaning the print cartridge contacts, see Clean the print cartridge contacts or around the ink nozzles. For information on replacing the print cartridges, see Replace the print cartridges. Clean the print cartridge contacts or around the ink nozzles If the Check Print Cartridge light remains on after you have cleaned and removed and reinserted the print cartridge you may need to clean the print cartridge contacts. If ink streaks and smudges appear on your printed pages, debris might be on the print cartridge. You can clean around the nozzles to remove this debris. Make sure you have the following materials available: Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). Caution Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. 1. 2. 3. Turn on the HP All-in-One and open the print-carriage access door. After the print carriage has moved to the center, unplug the power cord from the back of the HP All-in-One. Remove the print cartridge. Caution Do not remove both print cartridges at the same time. Remove and clean each print cartridge one at a time so the ink does not dry on the nozzles. Do not leave a print cartridge outside the HP All-in-One for more than 30 minutes. 4. 5. 6. Dip a clean foam rubber swab into distilled water and squeeze any excess water from it. Hold the print cartridge by its sides or place it on a piece of paper with the ink nozzles facing up. Clean only the copper-colored contacts or the area around the ink nozzle area, as shown below. Maintain your HP All-in-One 1 2 Copper-colored contacts Ink nozzles (do not clean) 1 2 Nozzle plate (do not clean) Face and edges around the ink nozzles 7. 8. 9. Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks into place. Repeat if necessary for the other print cartridge. Close the print-carriage access door and plug the power cord back into the HP All-in-One. User Guide 33 Chapter 8 Maintain your HP All-in-One 34 HP PSC 1400 All-in-One series Troubleshooting information 9 Troubleshooting information This chapter contains limited troubleshooting information for the HP All-in-One. For more troubleshooting information, see the onscreen HP Image Zone Help file that came with your software. Many issues are caused when the HP All-in-One is connected to the computer using a USB cable before the HP All-in-One software is installed on the computer. To resolve this problem, you must follow these steps: 1. 2. 3. 4. 5. Disconnect the USB cable from the computer. Uninstall the software (if you have already installed it). Restart your computer. Turn off the HP All-in-One, wait one minute, then restart it. Reinstall the HP All-in-One software. Do not connect the USB cable to the computer until prompted by the software installation screen. For information about uninstalling and reinstalling the software, see Uninstall and reinstall the software. Before you call HP Support If you have a problem, follow these steps: 1. Check the documentation that came with the HP All-in-One. ­ ­ ­ Setup Guide: The Setup Guide explains how to set up the HP All-in-One. User Guide: The User Guide is the book you are reading. HP Image Zone Help: The onscreen HP Image Zone Help describes how to use the HP All-in-One with a computer and contains additional troubleshooting information not covered in the User Guide. Readme file: The Readme file contains information on possible installation problems. For more information, see View the Readme file. ­ 2. If you are unable to solve the problem using the documentation, visit www.hp.com/support for the following options (availability varies by product, country/region, and language): ­ Online support pages ­ Check for software updates ­ Send HP an e-mail message for answers to your questions ­ Connect with an HP technician by using online chat Contact your local point of purchase. If you are unable to solve the problem using the onscreen Help or HP websites, contact HP Support. For more information, see Get HP support. 3. 4. View the Readme file You might want to refer to the Readme file for more information on possible installation problems. In Windows, click Start, Programs or All Programs, Hewlett-Packard, HP PSC 1400 Allin-One series, and then View the Readme File. In Mac OS X, you can access the Readme file by double-clicking the icon located in the toplevel folder of the HP All-in-One software CD-ROM. Setup troubleshooting This section includes installation and configuration troubleshooting tips for some of the most common issues associated with software installation and hardware setup. User Guide 35 Chapter 9 Troubleshooting information Hardware setup troubleshooting Use this section to solve any problems you might encounter while setting up the HP All-in-One hardware. My HP All-in-One does not turn on Solution Make sure the power cord is firmly connected, and wait a few seconds for the HP All-in-One to turn on. Also, if the HP All-in-One is plugged in to a power strip, make sure the power strip is turned on. My USB cable is not connected Solution Do not plug in the USB cable before being prompted during software installation. Connecting the USB cable before prompting can cause errors. Plug one end of the USB cable into your computer and the other into the back of the HP All-in-One. You can connect to any USB port on the computer (not a keyboard or accessory). I have light or message about print cartridge or alignment problems Cause The incorrect type of paper is loaded in the paper tray. Solution The paper must be blank and white for the alignment to succeed. If the alignment fails again, you might have a defective sensor or print cartridge. Contact HP Support by going to www.hp.com/support. Click Contact HP for information on calling for technical support. Cause Protective tape is covering the print cartridges. Solution Gently remove the plastic tape by using the pink pull tab. Do not touch the ink nozzles or the copper-colored contacts. 36 HP PSC 1400 All-in-One series Troubleshooting information 1 2 3 Copper-colored contacts Plastic tape with pink pull tab (must be removed before installing) Ink nozzles under tape Reinsert the print cartridges and verify that they are fully inserted and locked in place. Cause The contacts on the print cartridge are not touching the contacts in the print carriage. Solution Remove and then reinsert the print cartridges. Verify that they are fully inserted and locked in place. Cause The print cartridge or sensor is defective. Solution Contact HP Support. Go to www.hp.com/support. Click Contact HP for information on calling for technical support. The HP All-in-One does not print Solution Try the following: Check the connection from your HP All-in-One and your computer. ­ ­ ­ Verify the USB cable is securely plugged in to both the HP All-in-One and your computer. Turn your HP All-in-One off and then on again. Turn off the HP All-in-One. Wait one minute. Restart the computer and turn the HP All-in-One back on. Check that the USB cable is less than 3 meters (9.8 feet) and verify that it works with another product. Replace the cable if necessary. User Guide 37 Chapter 9 Troubleshooting information Check the print queue (under Start, Settings, then Printers and Faxes) to verify that the printer does not have an error document or is not offline or paused. Refer to Windows Help and Support for more information. Check the USB cable. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Check other printers or scanners. You might need to disconnect older products from your computer. If necessary, remove and then install the HP Image Zone software again. For more information on uninstalling the software, see Uninstall and reinstall the software. For more information on setting up your HP All-in-One and connecting it to your computer, see the Setup Guide that came with your HP All-in-One. I have an error light or message about a paper jam or a blocked carriage Cause If the error lights indicate a paper jam or carriage stall, there might be some packing material inside the HP All-in-One. Solution Lower the print-carriage access door to expose the print cartridges and remove any packing material, tape, or other foreign objects. Turn off the HP All-in-One, wait one minute, and then press the On / Resume button to turn the HP All-in-One back on. Software installation troubleshooting If you encounter a software problem during installation, see the topics below for a possible solution. If you encounter a hardware problem during installation, see Hardware setup troubleshooting. During a normal installation of the HP All-in-One software, the following things occur: The HP All-in-One CD-ROM runs automatically The software installs Files are copied to your hard drive You are requested to plug in the HP All-in-One A green OK and check mark appear on an installation wizard screen You are requested to restart your computer The registration process runs If any of these things did not occur, there might be a problem with the installation. To check the installation on a Windows computer, verify the following: Start the HP Solution Center and check to make sure the following icons appear: Scan Picture, Scan Document, and HP Image Zone. If the icons do not appear immediately, 38 HP PSC 1400 All-in-One series Troubleshooting information you might need to wait a few minutes for the HP All-in-One to connect to your computer. Otherwise, see Some of the icons are missing in the HP Solution Center or HP Image Zone. Open the Printers dialog box and check to see that the HP All-in-One is listed. Look in the system tray at the far right of the Windows taskbar for an HP All-in-One icon. This indicates that the HP All-in-One is ready. When I insert the CD-ROM into my computer's CD-ROM drive, nothing happens Solution Double-click My Computer, double-click the CD-ROM icon, and then doubleclick setup.exe. The minimum system checks screen appears Solution Click Details, and then correct the problem before attempting to install the software. A red X appears on the USB connect prompt Solution Normally, a green check appears indicating that the plug and play is successful. A red X indicates that the plug and play failed. Do the following: 1. 2. Verify that the control panel overlay is firmly attached, and then unplug the HP All-inOne and then plug it in again. Verify that the USB cable and power cord are plugged in. ­ ­ ­ 3. 4. 5. Do not attach the USB cable to a keyboard or non-powered hub. Verify that the USB cable is 3 meters (9.8 feet) or less in length. If you have several USB devices attached to your computer, you might want to unplug the other devices during the installation. Continue with the installation and restart the computer when prompted. Then open HP Solution Center and check for the key components (Scan Picture, Scan Document, and HP Image Zone). If these key components do not appear, remove the software and then reinstall it. For more information, see Uninstall and reinstall the software. I received a message that an unknown error has occurred Solution Try to continue with the installation. If that doesn't work, stop and then restart the installation and follow the directions on the screen. If an error occurs, you might need to uninstall and then reinstall the software. For information, see Uninstall and reinstall the software. Some of the icons are missing in the HP Solution Center or HP Image Zone If these buttons or icons (Scan Picture, Scan Document, and HP Image Zone) do not appear, your installation might not be complete. Solution If your installation is incomplete, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them properly. For more information, see Uninstall and reinstall the software. The Digital Imaging Monitor does not appear in the system tray Solution If the Digital Imaging Monitor does not appear in the system tray, start the HP Solution Center to check whether or not the key components (Scan Picture, Scan Document, and HP Image Zone) are there. For more information, see the Use the HP Solution Center section of the HP Image Zone Help that came with your software. User Guide 39 Chapter 9 Troubleshooting information Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before being prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP All-in-One program files from your hard drive. Make sure to remove them using these instructions. A reinstall can take from 20 to 40 minutes for both Windows and Mac computers. To uninstall from a Windows computer, preferred method Disconnect your HP All-in-One from your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. 2. Click Start, Start Programs or All Programs (XP), Hewlett-Packard, HP PSC 1400 All-inOne series, uninstall software and follow the instructions. 3. Click No if you are asked to remove shared files. 4. Restart your computer. 5. To reinstall the software, use the HP All-in-One CD-ROM and follow the instructions provided in the Setup Guide. 6. After the software is installed, connect the HP All-in-One to your computer and press the On / Resume button. You might have to wait several minutes for all of the Plug and Play events to complete. When the software installation is complete, the Status Monitor icon appears in the Windows system tray. To verify that the software is properly installed, double-click the HP Solution Center icon on the desktop. If the HP Solution Center shows the key icons (Scan Picture, Scan Document, and HP Image Zone), the software has been properly installed. To uninstall from a Windows computer (alternate method) 1. 2. 3. Run the HP PSC 1400 All-in-One series software Setup program from the CD-ROM. Select Uninstall and follow the onscreen directions. Disconnect your HP All-in-One from your computer. It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. Restart your computer. Run the HP PSC 1400 All-in-One series software Setup program again. Launch Reinstall. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One. 1. 4. 5. 6. 7. To uninstall from a Mac computer 1. 2. 3. 4. Disconnect the HP All-in-One from your Mac. Double-click the Applications: HP All-in-One Software folder. Double-click HP Uninstaller. Follow the onscreen instructions. After the software is uninstalled, disconnect your HP All-in-One, and then restart your computer. It is important that you disconnect your HP All-in-One before restarting your computer. Do not connect the HP All-in-One to your computer until after you have reinstalled the software. Insert the HP All-in-One CD-ROM into the CD-ROM drive. On the desktop, open the CD-ROM and then double-click HP all-in-one installer. Follow the onscreen instructions and the instructions provided in the Setup Guide that came with your HP All-in-One. 5. 6. 7. 40 HP PSC 1400 All-in-One series Troubleshooting information Operational troubleshooting The 1400 series Troubleshooting section in the HP Image Zone Help contains troubleshooting tips for some of the most common issues associated with your HP All-in-One. To access the troubleshooting information from a Windows computer, go to the HP Solution Center, click Help, and then choose Troubleshooting and Support. Troubleshooting is also available through the Help button that appears on some error messages. To access troubleshooting information from Mac OS X, click the HP Image Zone icon in the Dock, select Help from the menu bar, choose HP Image Zone Help from the Help menu, and then choose 1400 series Troubleshooting in the Help Viewer. Paper troubleshooting To help avoid paper jams, only use paper types that are recommended for your HP All-in-One. For a list of recommended papers, see the onscreen HP Image Zone Help, or go to www.hp.com/support. Do not load curled or wrinkled paper, or paper with bent or torn edges, into the paper tray. For more information, see Avoid paper jams. If paper does become jammed in your device, follow these instructions to clear the paper jam. 1. Press in the tab on the left side of the rear clean-out door and pull it toward you to remove it. Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always clear paper jams through the rear clean-out door. 2. Gently pull the paper out of the rollers. Caution If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the HP All-in-One, more paper jams are likely to occur. 3. 4. Replace the rear clean-out door. Gently push the door forward until it snaps into place. Press On / Resume to continue the current job. Print cartridge troubleshooting If you are experiencing problems with printing, you might have a problem with one of the print cartridges. Try the following: 1. 2. 3. 4. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, clean the copper-colored contacts of the print cartridges. User Guide 41 Chapter 9 Troubleshooting information 5. If you are still experiencing problems with printing, determine which print cartridge is causing the problem and replace it. For more information on these topics, see Maintain your HP All-in-One. Device update Several means are provided to update your HP All-in-One. Each involves downloading a file to your computer to start the Device Update Wizard. For example, based on advice from HP customer support, you might access the HP support website to retrieve an update for your device. Device update (Windows) 1. Use one of the following to retrieve an update for your device: ­ Use your web browser to download an update for your HP All-in-One from www.hp.com/support. The file will be a self-extracting executable with the extension .exe. When you double-click the .exe file, the Device Update Wizard opens on your computer. Use the Software Update utility, provided with the HP Image Zone software, to automatically search the HP support website for device updates at predetermined intervals. For more information on the Software Update utility, see the HP Image Zone Help. Note If you installed the HP Image Zone Express software, the update utility is called Update. The button that opens the Update utility is located in the upper left corner of the software window. 2. Do one of the following: ­ ­ 3. Double-click the update .exe file you downloaded from www.hp.com/support. When prompted, accept the device update found by the Software Update utility. ­ Follow the onscreen prompts. Caution Do not disconnect, shut down, or otherwise disturb your device while the update is occurring. If you disrupt the update, or an error message indicates the update failed, call HP support for assistance. After your HP All-in-One restarts, the Update Complete screen appears on your computer and a test page prints from your device.