hp scanjet 4400c series and 5400c series scanners setup and support guide 2 Copyright information © Copyright Hewlett-Packard Company 2001 All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under copyright laws. Trademark credits Adobe and Adobe Photoshop are trademarks of Adobe Systems Incorporated. Energy Star® is a U.S. registered service mark of the United States Environmental Protection Agency. Microsoft, Windows, and Hotmail are U.S. registered trademarks of Microsoft Corporation. All other products mentioned herein may be trademarks of their respective companies. Warranty The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with respect to this information. HEWLETT-PACKARD SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Hewlett-Packard shall not be liable for any direct, indirect, incidental, consequential, or other damage alleged in connection with the furnishing or use of this information. NOTICE TO U.S. GOVERNMENT USERS: RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE: "Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c) (1) (ii) of the Rights in Technical Data Clause at DFARS 52.2277013." Material scanned by this product may be protected by governmental laws and other regulations, such as copyright laws. The customer is solely responsible for complying with all such laws and regulations. 3 1 Installing and troubleshooting This section provides information for installing the scanner and resolving issues that might occur during installation. For usage problems after installation, see the user's manual. Installing the scanner and accessories  l l l l Make sure you have a universal serial bus (USB) interface connection in your computer. If you are using a previous version of the HP scanning software, install this version of the software in a different location on your computer. Locate the Macintosh CD and documentation. (For some models, the Microsoft® Windows® and the Macintosh versions of the scanning software are located on the same CD.) For a detailed listing of which scanner models are affected by the note "some models only," see the user's manual.  See the box in which the scanner shipped. 4 Installing and troubleshooting  ADF XPA parallel cable XPA positioning plate scanner CD-ROM USB cable power cable l HP Scanjet 4400c series or 5400c series scanner HP Precisionscan Pro CD-ROM USB cable Parallel cable (provided with some models for computers running Windows) Power cable l l l l HP Scanjet Transparency Adapter (XPA) with accessories (some models only) HP Scanjet Automatic Document Feeder (ADF) (some models only) l l Installing and troubleshooting 5  Install the HP scanning software before you install additional software. a b Quit all open programs. Insert the CD-ROM into your computer's CD-ROM drive. The HP Scanning Software window appears. (If the HP Scanning Software window does not appear, double-click the icon for the HP Scanning Software CD.) Double-click the HP Scanning Software Installer, and then follow the instructions on the screen. When the main installation dialog box appears, select an installation package from the pull-down menu (located in the upper-left part of the dialog box). For most situations, HP recommends that you select the Easy Install installation package. (For more information about installing the HP Scanning Software, see the Installation Read Me file. This file is located on the HP Precisionscan Pro CD.) Click Install. The Installer copies component files onto your computer. When the installation finishes, click Restart to leave the Installer and restart the computer. -OrClick Continue to add more installation packages. If an error occurs, click Reinstall and follow the instructions on the screen. c d Note: e f After you install the HP scanning software, install the additional software. 6 Installing and troubleshooting "!  Locate the lock on the bottom of the scanner, and then use your finger to move the lock to the unlocked position. If the lock is not completely in the unlocked position, you will hear a grinding noise when you try to scan. Installing and troubleshooting 7 "! &%$# If your scanner came with an ADF or you purchased one separately, attach the ADF to the scanner. Use the ADF to scan multiple pages. a b Attach the ADF to the scanner. Connect the ADF cable to its port on the scanner. ADF port c Attach the input tray to the ADF. Insert the tabs on the input tray into the slots on the ADF. Gently push the input tray until you hear a click. See "Using accessories" in the HP Precisionscan Pro Help for usage instructions. 8 Installing and troubleshooting ' Connect the USB cable between the USB port on the scanner and the USB port on the computer. The scanner has ports for other interface connections, and a parallel cable might have been shipped in the box with the scanner. However, for Macintosh computers, use the USB cable. For more information, see "Using connections" on page 11. Note: USB port )(  * l l Connect the power cable between the scanner and a surge protector or an easily accessible, grounded wall outlet. This turns on the scanner. Use one of these methods: Scanner buttons. Scan directly to a destination by pressing one of the buttons on the front panel. See the user's manual for an overview of scanner buttons. HP Precisionscan Pro software. Use the software to view or change the scanned image. Installing and troubleshooting 9 "! ") $-,+ To scan 35 mm slides or negatives: a Connect the XPA cable to its port on the scanner. XPA port b Launch or restart the HP Precisionscan Pro software. See "Using accessories" in the HP Precisionscan Pro Help for usage instructions. ))!)!& l l l l l For product support and specifications, see the "Support, warranty, and specifications" on page 15. For installation troubleshooting, see "Performing basic installation troubleshooting" on page 10. For more information about your scanner, see the user's manual. For scanning ideas, tips, and optional accessories, visit the HP Scanjet website at http://www.scanjet.hp.com. For customer support on the Web, visit http://www.hp.com/go/support. 10 Installing and troubleshooting Performing basic installation troubleshooting If the scanner or software is not working, perform these steps first. l Check that the power cable is securely connected between the scanner and a live electrical outlet or surge protector that is turned on. Make sure you have properly and securely connected the scanner to the computer using the USB Input/Output (I/O) interface. See "Using connections" on page 11. Use the Apple System Profiler to make sure the scanner is connected to the computer correctly. See "Using connections" on page 11. If the scanner is making a loud grinding noise, make sure the scanner is unlocked. Move the lock to the unlocked position. Disconnect the power cable from the scanner and turn off the computer. After 30 seconds, reconnect the power cable and then turn on the computer, in that order. If you receive installation file errors or the scanning software will not run, make sure all programs are closed, and then uninstall and reinstall the scanning software. Make sure your computer meets the minimum system requirements. See the box in which the scanner shipped. If you do not have enough hard-disk space, remove unnecessary files or install the software on a different disk drive. If you need more advanced help with the interface connection, see "Using connections" on page 11 for USB compatibility and troubleshooting. If the troubleshooting information you need is not shown here, refer to the HP Precisionscan Pro Read Me file for the most recent information. l l l l l l l l Installing and troubleshooting 11 Using connections The scanner can be connected to the computer using a USB interface connection. If the installation program displays a message saying it cannot find USB but you think you have it, use the Apple System Profiler to verify that the scanner is connected to the computer correctly. Also, see "Checking the USB connection" on page 12. . l l l "Using the Apple System Profiler" on page 11 Using the Apple System Profiler The Apple System Profiler is a tool included in the Mac OS that provides information about your computer, such as: the version of the Mac OS your computer is using the number and type of peripheral devices that are connected to your computer which programs are installed on your computer If you are still having trouble with USB after using the Apple System Profiler, see "Checking the USB connection" on page 12. - ))$)/ 1 2 3 Choose Apple System Profiler from the Apple ( ) menu. Click the Devices and Volumes tab. Make sure the scanner is listed in the USB section of the window with the other USB devices connected to the computer. 12 Installing and troubleshooting Checking the USB connection This scanner can be connected to a computer using a USB interface connection. You can use a USB connection if your computer meets these requirements: l l The computer has a USB connector on the back (see below). The computer is running Mac OS 8.6 or later. USB port on the computer USB port on the scanner Installing and troubleshooting 13  / 1 2 3 4 5 6 7 8 9 Click Refresh. Close all applications and shut down the computer. Make sure that the scanner is unlocked. Connect the power cable to the scanner and to an electrical outlet. This turns on the scanner. Turn on all external USB devices. Turn on the computer. Choose Control Panels from the Apple ( HP Scanjet Controls from the submenu. ) menu, and then choose Click the General tab in the HP Scanjet Controls dialog box. Click USB, and then select the model number of your scanner from the list, if it is not already selected. (The scanner you select becomes the default scanner.) 10 Close the HP Scanjet Controls control panel. 11 Press the Scan To button ( ) on the front of the scanner. If the scanner is connected correctly, the HP scanning software appears. 14 Installing and troubleshooting Uninstalling the software The Uninstall option of the setup program allows you to remove the scanning software from your computer. / 1 Unplug the scanner, and then restart the computer. If you do not unplug the scanner and restart the computer before you uninstall the software, some files are not removed from your computer during the uninstallation. Note: 2 Insert the HP Scanning Software CD into the computer CD-ROM drive. The HP Scanning Software window appears. (If the HP Scanning Software window does not appear, double-click the icon for the HP Scanning Software CD.) Double-click the HP Scanning Software Installer, and then follow the instructions on the screen. When the main installation dialog box appears, select Uninstall from the pulldown menu (located in the upper-left part of the dialog box). Click Uninstall. Follow the instructions on screen. After the uninstall finishes, quit the HP Scanning Software Installer. 3 4 5 6 7 Support, warranty, and specifications 15 2 Support, warranty, and specifications This section provides information about finding support for your scanner, the warranty, and specifications. Finding HP help on the Web HP provides several resources on the Web to provide help with your scanner whenever you want. Visiting HP websites ))!)-0 l l Visit http://www.hp.com/go/support to find information for your scanner model. Once you enter the section that covers your scanner model, you will be able to choose information about setting up and using your scanner, downloading drivers, solving a problem, ordering, and information about the warranty. 1 -0 -0 Visit http://www.scanjet.hp.com for: tips for using your scanner more effectively and creatively. HP Scanjet driver updates and software. If you cannot find an answer to your question using the sites listed above, visit http://www.hp.com/cposupport/mail_support.html. From there, you can discover how to contact HP via e-mail, phone, and other methods. 16 Support, warranty, and specifications Contacting HP Customer Support In addition to the Web, you can contact HP by telephone or mail for support and service for your scanner. Prices, availability, and hours of support are subject to change without notice. )-00 l l l l Hewlett-Packard's support hotline can help resolve problems with: setup installation configuration operation For questions relating to operating systems or network configurations, contact your point of purchase or internal support department. For help with non-HP hardware or software, please contact the manufacturer of the other product. l l l Please have the following information ready before you call: serial number (found on the back or bottom of your scanner) product name date of purchase Support, warranty, and specifications 17 Obtaining support within the United States )))& Within one year of your purchase, telephone support is provided to you free of charge. If this is a long distance call for you, long distance charges will apply. Call (208) 323-2551. Our support staff is available from 6 am to 10 pm Mountain Time, Monday through Friday, and 9 am to 4 pm on Saturday. $ Call (900) 555-1500. Charges are $2.50 per minute with a $25.00 maximum, charged to your phone bill. Charges begin only when you connect with a support technician. If you think your HP product may need service, call the Customer Support Center, which can help determine if service is required and direct you to a service site. Otherwise, contact the store where you purchased the product. Or, visit http://www.hp.com/cpso-support/guide/psd/repairhelp.html for the nearest sales and service office. Obtaining support worldwide If you need help with your HP product, please call the phone number listed below for the Customer Support Center in your country/region. Telephone support is free for one year in Asia and the South Pacific and for 30 days in Europe, the Middle East, and Africa. If you think your HP product might need service, call the Customer Support Center, which can help determine if service is required and direct you to a service site. Otherwise, contact the store where you purchased the product. Or, visit http://www.hp.com/cpso-support/guide/psd/repairhelp.html for the nearest sales and service office. 18 Support, warranty, and specifications If the number below has changed, visit http://www.hp.com/cposupport/mail_support.html to check for a new one. +86 (10) 6564 5959 +9 800 919 477 +42 (0)2 6130 7310 ! 800 22 5547 (Post-sales Business Computing) 800 360 999 (Post-sales Home Computing) 0 905 206 4663 (for support during the warranty period) 877 621 4722 (for support after the warranty period) 5 0 (11) 3747 7799 (greater São Paulo) 0800 157 751 (outside greater São Paulo) 4 4 Dutch: +32 (0)2 626 8806 French: +32 (0)2 626 8807 4 +0810 00 6080 ! & +61 (3) 8877 8000 !& )6 ! 0810 555 5520 (5411) 4778 8380 (outside Argentina) % )32  $ $ ! $  2 +45 39 29 4099 +358 (0)203 47 288 +33 (0)1 43 62 34 34 +49 (0)180 52 58 143 (24 PF/min) +30 (0)1 619 64 11 1 800 999 5305 +852 800 967729 +36 (0)1 382 1111 +91 11 682 6035 +62 (21) 350 3408 +353 (0)1 662 5525 +972 (0)9 952 48 48 +39 02 264 10350 +81 3 3335 8333 Support, warranty, and specifications 19 +82 (2) 3270 0700 (Seoul) 080 999 0700 (outside Seoul) . +60 (3) 295 2566 (Kuala Lumpur) 1 300 88 00 28 (Penang) . +44 (0) 207 512 52 02 !: +31 (0)20 606 8751 !;: +64 (9) 356 6640 : +47 22 11 6299 / 0 800 10111  +63 (2) 867-3551 8$! +48 022 865 98 00 ! 5! +351 21 3176333 ! 1 877 232 0589 2< :< +7 095 797 3520 (Moscow) +7 812 346 7997 (St. Petersburg) !2 !/ ! 52 58 9922 (Mexico City) 01-800-472-6684 (outside Mexico City) $98!!. $ )  / ) !&3 )375 3)) !- +65 272 5300 086 000 1030 (RSA) +27-11 258 9301 (outside RSA) +34 902 321 123 +46 (0)8 619 2170 +41 (0)848 80 11 11 +886 (2) 2717 0055 +66 (2) 661 4000 (Bangkok) +66 (53) 357990 (Chiang-Mai) +90 212 221 69 69 +7 (380-44) 490-3520 971 4 883 8454 +44 (0)207 512 52 02 (208) 323-2551 800 47 777 +84 (0)8 823 4530 20 Support, warranty, and specifications Warranty statement HEWLETT-PACKARD LIMITED WARRANTY STATEMENT HP PRODUCT HP Scanjet 4400c series or 5400c series scanners and/or HP Scanjet Automatic Document Feeder and/or HP Scanjet Transparency Adapter DURATION OF LIMITED WARRANTY: 1 year 1 HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmanship after the date of purchase, for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or equivalent in performance to new. HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase, for the period specified above, due to defects in material and workmanship when properly installed and used. If HP receives notice of such defects during the warranty period, HP will replace software which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. Warranty does not apply to defects resulting from (a) improper or inadequate maintenance or calibration, (b) software, interfacing, parts, or supplies not supplied by HP, (c) unauthorized modification or misuse, (d) operation outside of the published environmental specifications for the product, or (e) improper site preparation or maintenance. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Some countries, states, or provinces do not allow limitations on the duration of an implied warranty, so the above limitation or exclusion might not apply to you. This warranty gives you specific legal rights and you might also have other rights that vary from country to country, state to state, or province to province. 2 3 4 5 6