User manual HTC 8125 - FREQUENTLY ASKED QUESTIONS

Cingular 8125 Troubleshooting Problem Power and Battery I cannot turn on my device. Solution Soft reset the device with the Stylus. Connect your device to the AC adapter and check LED indicator whether device is charging. It is possible that the battery is drained off. Your device is designed by default to turn itself off if not used for three minutes. This period can be adjusted to a maximum of five minutes. Refer to the Power setting in the manual for more information. Always re-attach the battery immediately during replacement. The data will be lost if the battery is removed for a long time. Battery consumption varies from user to user due to the way it is being used. Devices set under specific identical test conditions may be compared objectively. Make sure you have correctly installed the ActiveSync software found on the Companion CD that came with your device and have followed the instructions accordingly. Restart your device or/and PC and try again. DO NOT plug in the USB cable before loading ActiveSync. Make sure the ActiveSync cradle/cable is connected securely. On you PC, make sure the Connection Settings are correctly selected in File > Connection Settings of Microsoft ActiveSync. Make sure your have established a Partnership with the PC, and check Tools > Options of Microsoft ActiveSync on your PC, to see if the information type you want has been selected for synchronizing. For more information, refer to Chapter 4. Soft reset your device by pressing Reset button with the Stylus. My device keeps turning itself off. My device's date and time reset to factory default if I have removed or replaced battery. Why does my device power reduce faster than my friend's? ActiveSync ActiveSync operation cannot be performed or connected. ActiveSync is connected, but I can not transfer data. Display and Sound Screen freezes or no response. My device doesn't make any sound. What type of extension files can set up for Alarm tone? My device's sound only can be heard from the headset. Check the Sounds settings by tapping Start > Settings > Personal tab >Sound & Notifications. Check the Volume Control, the speaker may be muted. The format is *.wav, and should be located under \Windows. Make sure the jack is clean and free from foreign particles. Re-inserting the headset plug into the Audio Jack and then unplugging it may help sometimes. Check to ensure the headset is supplied with the device. Make sure you have set up and connected to an Internet Service Provider. The wireless connection to your mobile Service Provider must be switched on, and the signal must be unobstructed. Verify with your Internet Service Provider that your user name and password are correct. Synchronization to a server allows your device to sync, over-the-air (OTA), directly to a Microsoft Exchange 2003 Server. This allows you to update your e-mail, contacts, calendar, and tasks information securely from any location with data connectivity. In order to use this functionality, you do not need a PC running; however, it does require your IT administrator to enable you to use this service. Transfer only one file, or no more than 25 contact cards, at a time. Line up the IR ports so that they are unobstructed and within close range. Make sure nothing is between the two IR ports. Adjust the room lighting. Some types of light interfere with IR connections. Try moving to a different location or turning off some lights. Do not try to use infrared beaming in the sunlight. Turn Bluetooth connection off with Comm Manager. Connection & Bluetooth I can not connect to the internet; Web surfing doesn't work. I can't perform over-the-air synchronization. Unable to use Infrared (IR) to transfer information. I cannot end a Bluetooth connection. I cannot find a particular device. Do you mean: My device cannot find another. I cannot connect to the Internet through Wi-Fi or ActiveSync (Desktop passthrough). I cannot connect to the Internet through GPRS / EDGE. After I create a new POP3 E-mail account, I cannot retrieve e-mail from this account. Make sure the Bluetooth function on the other device is activated. Also, ensure you are within 10 meters of each other, and there are no obstructions. Finally, make sure the other device is set in "Discoverable" mode. Please change the first connection setting from "Media Net" to "My Work Network" or "My ISP". (Start > Settings > Connections > Connections > Advanced > Select Networks > choose "My ISP"). Please change the first connection setting from "My Work Network" or "My ISP" to "Media Net". (Start > Settings > Connections > Connections > Advanced > Select Networks > choose "Media Net"). The error message should read: "Cannot connect to current setting." In Messaging application, click Menu > Tools > Options..., select the POP3 account you created. Go to fourth step (E-mail Setup 4/4) and click "Options." Change Connection to Media Net. You may have opened too many programs. To release the operation load, you can terminate unneeded running programs by tapping Start > Settings > System tab > Memory > Running Programs. Reset your device by pressing Reset button with the Stylus. Reset your device by pressing Reset button with the Stylus. Delete any unnecessary files such as old email, image files, or large video files. Remove unneeded programs by selecting Settings from the Start menu and then Remove Programs. Install the programs or store files onto the miniSD card. Use File Manager to move the file around the device Operating My device operation performs slowly. Memory "Running out of memory" pops up on the screen. I need to create space on my phone. Media Player I cannot move a file from one folder to another in Windows Media® Player. What type of extension files can Windows Media® Player play? Phone My device cannot dial out or receive calls. Video formats supported: *.wmv, *.asf, *.mp4, *.avi.· Audio formats supported: *.wma, *.mp3, *.mid, *.midi, *.rmi, *.amr, *.awb, *.m4a. You may not be located in a network coverage area. Move to coverage area and try again. Make sure the phone is not in Flight Mode. Tab the Antenna icon and turn off the Flight Mode. Start entering the initial letters of the Contact you want to call, and the system will automatically search and sort the contact entries on the SIM card, in Contacts, and the phone numbers in Call History (including incoming, outgoing, and missed calls). Then, you can select the desired number or contact from the filtered list to dial. During a call, tap Speaker On, or press and hold TALK until the speakerphone turns on. The speakerphone icon ( ) appears in the title bar. To turn off the speakerphone, tap Speaker Off, or press and hold TALK again until the speakerphone turns off. Make sure the SIM card is installed properly. Network could be SIM locked. Contact your service provider for assistance. Test your SIM in other phone, in case the SIM card is damaged. How can I quickly find a contact and place a call? How do I enable the Speakerphone function? Why is no signal with SIM card insertion?