Lenovo 3000 V100 Hardware Maintenance Manual September 2006 This manual supports: Lenovo 3000 V100 (MT 0763) Lenovo 3000 V100 Hardware Maintenance Manual Note Before using this information and the product it supports, be sure to read the general information under "Notices" on page 99. First Edition (September 2006) © Copyright Lenovo 2006. All rights reserved. U.S. GOVERNMENT USERS ­ RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software­Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14 (Alternate III). Contents Introduction . . . . . . . . . . . . . 1 About this manual . . . . . . . . . . . Important service information . . . . . . . Strategy for replacing FRUs . . . . . . . . Strategy for replacing a hard disk drive . . . Important notice for replacing a system board . How to use error messages . . . . . . . Strategy for replacing FRUs for Custom Model Variant (CMV) products . . . . . . . . . Using PC Entitlement Warehouse (PEW) . . . Using eSupport . . . . . . . . . . . Using the HMM . . . . . . . . . . . Important information about replacing RoHS compliant FRUs . . . . . . . . . . . . Diskette compatibility matrix . . . . . . . . Safety notices: multilingual translations . . . . Safety information . . . . . . . . . . . General safety . . . . . . . . . . . Electrical safety . . . . . . . . . . . Safety inspection guide . . . . . . . . Handling devices that are sensitive to electrostatic discharge . . . . . . . . . Grounding requirements . . . . . . . . Laser compliance statement . . . . . . . . . . . . . . . . . . 1 1 1 2 2 2 2 3 3 3 LCD-related symptoms . . . . . . . . . 39 Intermittent problems . . . . . . . . . . 40 Undetermined problems . . . . . . . . . 40 FRU replacement notices . . . . . . . . . . 41 Screw notices . . . . . . . . . . . . . 41 Retaining serial numbers . . . . . . . . . 41 Removing and replacing a FRU . . . . . . . . 44 1010 Battery pack . . . . . . . . . . . 45 1020 Hard disk drive slot cover and hard disk drive . . . . . . . . . . . . . . . 46 1030 DIMM slot cover . . . . . . . . . . 48 1040 DIMM . . . . . . . . . . . . . 48 1050 Backup battery . . . . . . . . . . 49 1060 PCI Express Mini Card slot cover and PCI Express Mini Card for 802.11 a/b/g wireless LAN . . . . . . . . . . . . . . . . 50 1070 PCI Express Mini Card slot cover and PCI Express Mini Card 802.11 a/b/g/n wireless LAN 51 1080 Optical drive . . . . . . . . . . . 52 1090 Middle cover . . . . . . . . . . . 52 1100 Function board . . . . . . . . . . 53 1110 Keyboard . . . . . . . . . . . . 54 1120 Hinge covers, keyboard bezel, 5-1 Digital Medial Reader card, BDC, and fingerprint reader card . . . . . . . . . . . . . . . . 56 1130 LCD unit . . . . . . . . . . . . 64 1140 Heat sink assembly, CPU, MDC, ExpressCard slot, and system board . . . . . 67 1150 Fan and base cover (with speakers) . . . . 73 2010 LCD front bezel . . . . . . . . . . 75 2020 Inverter card . . . . . . . . . . . 76 2030 Integrated camera . . . . . . . . . 77 2040 LCD panel, LCD cable, and hinges . . . . 78 2050 Wireless LAN antenna cables . . . . . . 80 Locations . . . . . . . . . . . . . . . 81 Front view. . . . . . . . . . . . . . 81 Rear view . . . . . . . . . . . . . . 82 Bottom view . . . . . . . . . . . . . 82 Parts list . . . . . . . . . . . . . . . 83 Overall . . . . . . . . . . . . . . . 83 LCD FRUs . . . . . . . . . . . . . . 91 AC adapters . . . . . . . . . . . . . 92 Keyboard . . . . . . . . . . . . . . 93 Recovery CDs . . . . . . . . . . . . 94 Corel software CDs . . . . . . . . . . . 96 Miscellaneous parts . . . . . . . . . . . 96 Common parts list . . . . . . . . . . . 97 Notices . . . . . . . . . . . . . . . . 99 Trademarks . . . . . . . . . . . . . . 100 .4 .5 .5 . 11 . 11 . 11 . 13 . 14 . 14 . 15 General descriptions . . . . . . . . . 17 Read this first . . . . . . . . . . . . What to do first . . . . . . . . . . . Related service information . . . . . . . . Service Web site . . . . . . . . . . . Restoring the factory contents by using Product Recovery CDs . . . . . . . . . . . Passwords . . . . . . . . . . . . . Power management . . . . . . . . . Checkout guide . . . . . . . . . . . . Testing the computer . . . . . . . . . Detecting system information with PC-Doctor . Power system checkout . . . . . . . . . . . . . . . . . . . 17 17 19 19 19 20 22 24 24 26 26 Lenovo 3000 V100 . . . . . . . . . . 29 Product overview . . Specifications . . . Status indicators . . FRU tests . . . . Fn key combinations Symptom-to-FRU index Numeric error codes Error messages . . Beep symptoms . . No-beep symptoms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 30 32 33 34 35 35 37 38 38 © Copyright Lenovo 2006 iii iv MT 0763 Introduction About this manual This manual contains service and reference information for Lenovo 3000 V100 (MT 0763). Use this manual along with the advanced diagnostic tests to troubleshoot problems. The manual is divided into sections as follows: v The common sections provide general information, guidelines, and safety information required in servicing computers. v The product-specific section includes service, reference, and product-specific parts information. Important This manual is intended for trained service personnel who are familiar with Lenovo 3000 products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a Lenovo 3000 product, be sure to review the safety information under "Safety notices: multilingual translations" on page 5, "Safety information" on page 11, and "Laser compliance statement" on page 15. Important service information Important BIOS and device driver fixes are customer-installable. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/ support Advise customers to contact the Customer Support Center at 800-426-7378 if they need assistance in obtaining or installing any software fixes, drivers, and BIOS downloads. Customers in Canada should call the Customer Support Center at 800-565-3344 for assistance or download information. Strategy for replacing FRUs Before replacing parts Make sure that all software fixes, drivers, and BIOS downloads are installed before replacing any FRUs listed in this manual. Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: © Copyright Lenovo 2006 1 Important service information v If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue. v Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, reinstall that board, and then replace the other one. v If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms. Attention: The setup configuration on the computer you are servicing may have been customized. Running Automatic Configuration may alter the settings. Note the current configuration settings (using the View Configuration option); then, when service has been completed, verify that those settings remain in effect. Strategy for replacing a hard disk drive Always try to run a low-level format before replacing a hard disk drive. Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten. Important notice for replacing a system board Some components mounted on a system board are very sensitive. Improper handling of a system board can cause damage to those components, and may cause a system malfunction. Attention: When handling a system board: v Do not drop a system board or apply any excessive force to it. v Avoid rough handling of any kind. v Avoid bending a system board and hard pushing to prevent cracking at each BGA (Ball Grid Array) chipset. How to use error messages Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing. Strategy for replacing FRUs for Custom Model Variant (CMV) products Custom Model Variant (CMV) is a unique configuration that has been negotiated between Lenovo and the customer. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15). A CMV is a special bid offering. Therefore, it is NOT generally announced. There are three information resources to identify which FRUs are used to support CMV products. These sources are PC Entitlement Warehouse (PEW), eSupport, and the HMM. 2 MT 0763 Important service information Using PC Entitlement Warehouse (PEW) v PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CMV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. v Remember, All CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where model = "fixed part number". v PEW can be accessed at the following Web site: http://w3-3.ibm.com/pc/entitle Customers can also access PEW via http://www-307.ibm.com/pc/support/site.wss/product.do?template=/ warranty/warranty.vm&sitestyle=lenovo Click on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION. v Business Partners using Eclaim will access PEW when performing Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and the key commodities will be returned in the Eclaim record under SYSTEM DETAILS. v Authorized IBM Business Partners can access Eclaim at the following Web site: https://wca.eclaim.com Using eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW). v eSupport can be accessed at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model type and serial number. The key commodities will be returned in the eSupport record under PARTS SHIPPED WITH YOUR SYSTEM. For the Remaining FRUs (the complete list of FRUs at the MT Model level) v eSupport can be used to view the complete list of FRUs for a machine type and model. v To view the complete list of FRUs, type in the machine type and model (Example: 1829-CTO) under QUICK PATH. Under "View by Document Type" select PARTS INFORMATION. Under "Filter by Category" select SERVICE PARTS. Under "Parts Information by Date" select SYSTEM SERVICE PARTS. The list of service parts by description, with applicable machine type model and FRU will be displayed. Using the HMM Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level. CMVs are custom models and are not found in the HMM. Introduction 3 Important service information Important information about replacing RoHS compliant FRUs RoHS, The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS requirements must be implemented on Lenovo products placed on the market after June 2006. Products on the market before June 2006 are not required to have RoHS compliant parts. So, if the original FRU parts are non compliant, replacement parts can also be non compliant. In all cases if the original FRU parts are RoHS compliant the replacement part must also be RoHS compliant. Lenovo plans to transition to RoHS compliance well before the implementation date and expects its suppliers to be ready to support Lenovo's requirements and schedule. ...