9 5 0 0 P O R TA B L E T E L E P H O N E USER'S GUIDE Getting Started Quick Access Menu 9500 PORTABLE QUICK REFERENCE Basic Operation 1. Insert the SIM card. 2. Remove battery cover. Available from satellite mode only. Turn the phone's power on/off: Press and hold S. Place a call: Extend and rotate the antenna, enter the phone number, and then press O. IRIDIUM IRIDIUM 3. Install the battery. E 1 Find Name 2 Check Signal 3 Call Voicemail 4 Show Battery Meter 5 Lock Phone Now 6 Turn Vibrate Alert On/Off 7 Read Messages 8 Register Now 9 Forwarding On/Off 4. Attach the battery compartment cover or optional cellular cassette. Phone Book Answer a call: Extend and rotate the antenna, open the keypad cover, and then press O. End a call: Press C or close the keypad cover. Special Features Adjust earpiece volume: Press upper and lower volume keys on the side of the phone. Adjust ringer volume: Press E and then the upper and lower volume keys on the side of the phone. Clear the last digit in the display or exit a submenu: Press C. Clear the entire display or exit the menu system: Press and hold C. Unlock the phone: Enter your 4-digit unlock code (supplied to you by your service provider). Display your phone number: Press Q #. Switch modes: 1. Press M until you see Mode Selection, and then press O. 2. Press M to scroll to Cellular Preferred, Satellite Preferred, Cellular Always 5. Charge the battery. 6. Attach the antenna. Add a number to the phone book: 1. Enter the phone number and then press I. 2. Press < to scroll to the desired memory type and then press O. 3. Press O to accept the number. 4. Enter a name, using 2-9 keys to enter letters and < to scroll between letters. Press 2-9 as many times as necessary to reach desired letter. When name is complete, press O. 5. Enter a three-digit location number, and then press O or Press O to store the entry in the next empty memory location. Recall a number from the phone book: 1. Press Q. 2. Enter the three-digit location number of the entry, and then press O. 3. Press O to call the displayed entry. Recall last ten numbers dialed: 1. Press M until you see Phone Book, and then press O. 2. Press M to scroll to Last Ten Calls, and then press O to select. 3. Press M to scroll to Last Calls Made and then press O to select. 4. Press M to scroll to the number you are looking for. 5. Press O to place a call to that number. or Satellite Always. 3. Press O to select. Antenna Lock Release Button Current State of Service Indicator Signal Strength Indicator Earpiece Real Time Clock Volume Keys Battery Level Indicator Display SIM Card Eject Display Indicators Special Keys Alphanumeric Keypad Battery Compartment/ Cellular Cassette Port Special Keys Microphone SIM Card Port Accessory Connector Keypad Cover Options Menu Quick Reference M Phone Book Personal Numbers Last Ten Calls My Phone Numbers Fixed Dialing1 One-Touch Dial Settings1 Call Meters Show Call Timers1 Set Audible Call Timers1 Set In-Call Display1 Lifetime Timer1,4 Mode Selection Cellular Preferred Cellular Always Satellite Preferred 1 Call Related Features Show Battery Meter1 Show Signal Strength Pending Call Drop1 Call Forwarding1,3,5 Call Waiting1,5 Call Barring1,3,5 Satellite Always Network Selection Register Now1 Available Network3 Network Search3 Find New Network3 Messages Menu Call Voicemail1 Received Messages1,3 Message Settings1 Phone Setup Adjust Ring Volume1 Ring or Vibrate1 Set Ringer Tone1 Phone Lock1 Require SIM Card PIN1 Change SIM PIN2 Code1 New Security Code1 Extended Menus1 Show Time and Date1,4 Set Time and Date1,4 Set Time Format1,4 Language Selection1,4 Select Key Pad Tones1,4 Phone Status1,4 Emergency Mapping2 International Mapping2 System Scan2 Change Number2 Note: Unmarked features are available in all modes. 1 Available from Satellite Mode. 2 Available from CDMA/AMPS Cellular Mode. 3 Available from GSM Cellular Mode. 4 Available in Extended Menu. 5 Network and subscription-dependent feature. Welcome The future of global telecommunications is here--a satellite telephone, providing you with communication all over the world. The company that brought you the world's first commercially available cellular phone has done it again! Motorola proudly introduces its Satellite SeriesTM 9500 Portable Phone for the Iridium® system. All Motorola wireless phones are designed and manufactured to meet Motorola's exacting specifications and world-class quality standards. During development, our laboratory testing team took the durable phone through rigorous durability tests including temperature, humidity, shock, dust, vibration, and drop tests--and it still worked! We're confident that the phone you purchased meets your own exacting standards. Thank you for choosing Motorola, a global leader in communications technology. Enjoy your new Satellite SeriesTM 9500 Portable Phone! Personal Communications Sector 600 North U.S. Highway 45 Libertyville, Illinois 60048 In the US & Canada: 1-888-839-4647 Outside the US & Canada (Toll-Free Global Number): +1-8000-839-4647 Direct Dial: +1-847-523-1898 TTY Toll-Free Number: 1-888-390-6456 TTY (outside the United States): +1-847-523-1841 Monday through Friday7AM to 7PM (CST) + designates international dialing access code , , VibraCall, and Satellite Series are registered trademarks of Motorola, Inc. Iridium, the Iridium logo, and Iridium World Service are registered trademarks and/or service marks of Iridium LLC. ©1998 Motorola, Inc. Printed in U.S.A. Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Guide Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Phone Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 The Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Original Satellite Series Accessories . . . . . . . . . . . . . . . . . . . . . .20 Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Attaching the Satellite Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . .26 What Is a SIM Card? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 Installing the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Removing the Battery Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Checking the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Installing the Cellular Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Using Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Using Your Phone Feature Overview . . . . . . . . . . . . . . . . . . . . . .42 Powering Up the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Holding the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 What's My SIM Card Phone Number? . . . . . . . . . . . . . . . . . . . . . .50 Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 Adjusting Earpiece Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Adjusting Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Using In-Call Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 In-Call Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56 Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58 Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Sending a Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Using the Options Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64 Using the Quick Access Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Using The In-Call Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68 iii Managing the Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69 Entering the Phone Book Menu . . . . . . . . . . . . . . . . . . . . . . . . . .70 Phone Book Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . .71 What's on the Phone Book Menu? . . . . . . . . . . . . . . . . . . . . . . . .72 Organizing Your Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . .74 Storing Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Entering Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78 Using Pauses in Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Using Phone Number Prefixes . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Recalling Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83 Calling, Modifying, or Erasing an Entry . . . . . . . . . . . . . . . . . . . . .85 Checking Phone Book Capacity . . . . . . . . . . . . . . . . . . . . . . . . . .86 Preventing Access to the Phone Book . . . . . . . . . . . . . . . . . . . . .87 Restricting Phone Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88 Viewing the Last Ten Numbers Dialed . . . . . . . . . . . . . . . . . . . . .93 Viewing and Modifying Phone Numbers . . . . . . . . . . . . . . . . . . . .94 One-Touch Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96 Using Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97 Entering the Call Related Features Menu . . . . . . . . . . . . . . . . . . .98 Call Related Features Overview . . . . . . . . . . . . . . . . . . . . . . . . . .99 What's on the Call Related Features Menu? . . . . . . . . . . . . . . . .100 Forward Calls When Unavailable . . . . . . . . . . . . . . . . . . . . . . . .102 Forward All Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104 Detailed Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106 Cancel All Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109 Showing the Battery Meter . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110 Showing Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111 Deactivating Pending Call Drop Signal . . . . . . . . . . . . . . . . . . .112 Activating Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113 Restricting Calls with Call Barring . . . . . . . . . . . . . . . . . . . . . . . .114 Using Message Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119 Entering the Messages Menu . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Messages Services Feature Overview . . . . . . . . . . . . . . . . . . . .121 What's on the Messages Menu? . . . . . . . . . . . . . . . . . . . . . . . . .122 Checking Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124 Storing Your Voicemail Number . . . . . . . . . . . . . . . . . . . . . . . . .125 Managing Your Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 Accessing Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128 iv Customizing Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .131 Entering the Phone Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . .132 Phone Setup Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . .133 What's on the Phone Setup Menu? . . . . . . . . . . . . . . . . . . . . . . .134 Setting the Phone to Ring or Vibrate . . . . . . . . . . . . . . . . . . . . . .137 Setting the Ringer Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 Setting the Keypad Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Locking and Unlocking Your Phone . . . . . . . . . . . . . . . . . . . . . .140 Protecting the SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142 Managing Other Security Settings . . . . . . . . . . . . . . . . . . . . . . .144 Managing Time and Date Settings . . . . . . . . . . . . . . . . . . . . . . .146 Activating Extended Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . .149 Selecting the Display Language . . . . . . . . . . . . . . . . . . . . . . . . .150 Managing Your Phone's Settings . . . . . . . . . . . . . . . . . . . . . . . .151 Cellular Mode Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .154 Accessing the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .159 Entering the Network Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160 Network Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161 What's on the Network Menu? . . . . . . . . . . . . . . . . . . . . . . . . . . .162 Registering With the Satellite Network . . . . . . . . . . . . . . . . . . . .164 Cellular Mode (GSM) Settings . . . . . . . . . . . . . . . . . . . . . . . . . .165 Selecting a Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169 Entering the Mode Selection Menu . . . . . . . . . . . . . . . . . . . . . . .170 Mode Selection Feature Overview . . . . . . . . . . . . . . . . . . . . . . .171 What's on the Mode Selection Menu? . . . . . . . . . . . . . . . . . . . . .172 Selecting a Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173 Selecting Satellite Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174 Timing Your Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177 Entering the Call Meters Menu . . . . . . . . . . . . . . . . . . . . . . . . . .178 Call Meters Feature Overview . . . . . . . . . . . . . . . . . . . . . . . . . . .179 What's on the Call Meters Menu? . . . . . . . . . . . . . . . . . . . . . . . .180 Showing Call Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181 Setting Audible Call Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . .183 Showing the In-Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185 Show the Lifetime Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186 Customizing the Menu System. . . . . . . . . . . . . . . . . . . . . . . . . . .187 Personalizing the Options Menu . . . . . . . . . . . . . . . . . . . . . . . . .188 Personalizing the Quick Access Menu . . . . . . . . . . . . . . . . . . . .190 v Menu Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191 Phone Book Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192 Call Related Features Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .194 Messages Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196 Phone Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198 Network Selection Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200 Network Selection Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219 vi Safety Information Exposure to Radio Frequency Signals Your wireless handheld portable telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. International agencies have set standards and recommendations for the protection of public exposure to RF electromagnetic energy. · · · · · · · International Commission on Non-Ionizing Radiation Protection (ICNIRP) 1996 Verband Deutscher Elektrotechniker (VDE) DIN-0848 United States Federal Commission, Radio Frequency Exposure Guidelines (1996) National Radiological Protection Board of the United Kingdom, GS 11, 1988 American National Standards Institute (ANSI) IEEE. C95.1-1992 National Council on Radiation Protection and Measurements (NCRP). Report 86 Department of Health and Welfare Canada. Safety Code 6 These standards are based on extensive scientific review. For example, over 120 scientists, engineers, and physicians from universities, government health agencies, and industry reviewed the available body of research to develop the updated ANSI Standard. The design of your phone complies with these standards when used normally. Antenna Care Use only the supplied or an approved replacement antenna. Unauthorized antennas, modifications, or attachments could damage the phone and may violate local agency regulations. Safety Information 7 Phone Operation NORMAL POSITION: Hold the phone as you would any other telephone. Make sure the antenna is extended fully and rotated to either the left or right detente. The antenna should be vertical to the ground and have a clear view of the sky. TIPS ON EFFICIENT OPERATION: For your phone to operate most efficiently: · · · Extend and rotate your antenna fully. Make sure the antenna has a clear view of the sky. Do not touch the antenna unnecessarily when the phone is in use. Contact with the antenna affects call quality and may cause the phone to operate at a higher power level than otherwise needed. Batteries Caution: All batteries can cause property damage, injury or burns if a conductive material, such as jewelry, keys or beaded chains, touches exposed terminals. The material may complete an electrical circuit and become quite hot. To protect against such unwanted current drain, exercise care in handling any charged battery, particularly when placing it inside your pocket, purse or other container with metal objects. When the battery is detached from the phone, your batteries are packed with a protective battery cover; please use this cover for storing your batteries when not in use. Driving Check the laws and regulations on the use of wireless telephones in the areas where you drive. Always obey them. Also, if using your phone while driving, please: · · · Give full attention to driving -- driving safely is your first responsibility; Use hands-free operation, if available; Pull off the road and park before making or answering a call if driving conditions so require. Electronic Devices Most modern electronic equipment is shielded from RF signals. However, certain electronic equipment may not be shielded against the RF signals from your wireless phone. 8 Safety Information Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of six (6) inches be maintained between a handheld wireless phone and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research. Persons with pacemakers: · · · · Should ALWAYS keep the phone more than six inches from their pacemaker when the phone is turned ON; Should not carry the phone in a breast pocket; Should use the ear opposite the pacemaker to minimize the potential for interference; If you have any reason to suspect interference is taking place, turn your phone OFF immediately. Hearing Aids Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives. Other Medical Devices If you use any other personal medical device, consult the manufacturer of your device to determine if they are adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Vehicles RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle. Posted Facilities Turn your phone OFF in any facility where posted notices so require. Safety Information 9 Aircraft Airline regulations prohibit using your phone while in the air. Switch OFF your phone before boarding an aircraft. Blasting Areas To avoid interfering with blasting operations, turn your phone OFF when in a blasting area or in areas posted: · · Turn off two-way radios. Obey all signs and instructions. Potentially Explosive Atmospheres Turn your phone OFF and do not remove your battery when you are in any area with a potentially explosive atmosphere. Obey all signs and instructions. Sparks from your battery in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often but not always clearly marked. They include, but are not limited to: fueling areas such as gasoline stations; below deck on boats; fuel or chemical transfer or storage facilities; areas where fuel odors are present (for example, if a gas/propane leak occurs in a car or home); areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you normally would be advised to turn off your vehicle engine. For Vehicles Equipped with an Air Bag An air bag inflates with great force. DO NOT place objects, including both installed or portable wireless equipment, in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result. 10 Safety Information Overview This chapter provides an overview of your new satellite phone. What You'll Learn · · · · overview of the user's guide overview of the satellite phone overview of the phone's indicators overview of the original Satellite SeriesTM accessories Overview 11 Guide Overview Understanding the Guide Modes Throughout this guide there are features that apply only to satellite mode and features that apply only to cellular mode (when you have an optional Cellular Cassette installed). For information on switching modes, see "Selecting a Mode" on page 169. These conventions alert you to these features. +--This symbol next to a feature name indicates that your phone must be in satellite mode to access it. r--This symbol next to a feature name indicates that your phone must be in cellular mode to access it. In addition look for the labels "Satellite Mode" or "Cellular Mode" in the margins for information related to each mode. Key Presses Key presses are represented in this guide using symbols so that you may locate and use the required sequence quickly. A sequence of key presses may be shown as follows: MOC This means you should press M followed by O and then C, in sequence, not simultaneously. Prompts and Messages Your phone responds to key presses by displaying either a prompt that guides you to the next action or a message confirming that your action is complete. Prompts and messages are represented in this guide in LCD style, for example: Enter PIN or Completed. Tips In the margins of your guide are useful hints and ways to improve your phone's performance. 12 Overview What's in the Guide? As you explore your 9500 Portable Phone, use this guide to see what key to press and what happens when you press it. Here is what you'll learn in each chapter: Chapter Getting Started Description In this chapter, we'll show you how to install and charge your battery. Turn to page 25 to get started. How do you make your first phone call? We'll answer this and more in this section. Go to "Using Your Phone" on page 41 for more information. Turn to page 63 to learn about how to use the menu system. This chapter teaches you how to navigate the menu system. Using Your Phone Using the Menus Managing the Phone Turn to page 69 to learn how to make the most of your Book phone's built-in Phone Book. Using Calling Features If you subscribe to Call Barring, or Call Forwarding, turn to page 97 to learn how to use these network features and more. Did you know that you can be notified of voicemail or receive numeric and text messages through your Personal Mailbox? Turn to page 119. Learn how to customize your phone's features in this chapter. Go to page 131. Turn to page 159 to learn how to register with the satellite or cellular network, depending on your mode. If you have a Cellular Cassette installed in your portable phone, you can switch between cellular mode and satellite mode. See page 169. View the time of your last call or set your phone to remind you after you've been talking for a certain amount of time. Go to page 177. Once you are familiar with the features in your menus, you can then begin to customize your menus to more closely fit your needs. See page 187. Using Messaging Services Customizing Phone Features Accessing the Network Switching Modes + Timing Your Calls + Customizing Menus Overview 13 Phone Overview Antenna Lock Release Button Current State of Service Indicator IRIDIUM Earpiece Signal Strength Indicator Real Time Clock Battery Level Indicator Display o ln mk Volume Keys x 12:00 q Display Indicators SIM Card Eject Special Keys Alphanumeric Keypad Battery Compartment/ Cellular Cassette Connector Special Keys Microphone SIM Card Port Accessory Connector Keypad Cover 14 Overview Special Keys Key Function turns the phone's power on and off displays messages selects menu settings or options, or initiates and answers calls stores numbers in the phone book recalls numbers from the phone book enters the Quick Access Menu when you are in satellite mode enters the Options Menu and scrolls forward through menu features clears characters from the screen or exits the Options Menu scrolls through the menu features S ? O I Q E M C < Volume Keys The Volume keys are on the side of the phone. They adjust earpiece and ringer volume. For information on adjusting your volume, see page 53. SIM Card Eject The SIM card eject button is on the side of your phone. See "Remove the SIM Card" on page 28. Satellite Antenna When you are in satellite mode, to answer calls, make calls, and access satellite services, make sure the antenna is rotated up to either the left or right detente and fully extended. You can receive calls without extending and rotating the antenna, but you must do so to answer the call. Remember, the antenna must have a clear view of the sky. When you are in cellular mode you do not need to extend or rotate the satellite antenna. Overview 15 Satellite Antenna Lock Release Button This button is located on the top of the phone. When you push this button, it releases the antenna so you can use the satellite phone with the 9570 Portable Dock or attach the Auxiliary Antenna. You may also want to remove the antenna if you spend a lot of time in cellular mode. Cellular Cassette Connector Insert an optional Cellular Cassette onto the back of the phone. The Cellular Cassette connector is located underneath the battery compartment cover next to the battery. The Cellular Cassette interfaces with your 9500 Portable Phone so that you can use it on the local cellular network. Keypad Cover Rotate and extend the antenna and open the keypad cover to answer an incoming call in satellite mode. If you are in cellular mode, you can just open the keypad cover to answer a call. Close the keypad cover to end a call. When the keypad cover is closed, the exposed keys on the keypad are inactive. The Display Your phone's Liquid Crystal Display (LCD) displays as many as four rows of 16 characters. When your phone has been idle a few seconds, the display's backlight is turned off. 12:00 ABC123 The LCD on your phone may respond slowly to key presses in extremely cold temperatures. This is normal and does not affect the phone operation in any way. Accessory Connector This connector, located on the bottom of the phone, provides the connection for an external power supply. 16 Overview The Indicators Current State of Service Light The current state of service light is located at the top of your phone. With the keypad cover closed, this LED status indicator provides information on your phone's current state of service depending on your current mode. If the LED is... Alternating red and green Then in satellite mode... A call is incoming. You are receiving a signal from the Iridium satellite network. You can place and receive calls. Your phone was not successful in registering with the satellite network and cannot receive incoming calls. Try again in a few minutes. Then in cellular mode... A call is incoming. You are receiving a signal from the cellular network. You can place and receive calls. Flashing green Flashing yellow You are roaming. Flashing yellow and red Your SIM card may be You will not see this inserted incorrectly, may not indicator in cellular be inserted, or you may be mode. in a restricted area. This means that service is not available, your SIM card is inserted incorrectly or not at all, or you may be in a restricted area. Flashing red Service is not available. Overview 17 Display Indicators Indicator Description Signal Strength Indicator indicates the strength of the signal from the network. The more segments displayed in the bar graph, the stronger the signal. When you are in satellite mode, you can also check the strength of the signal at any time through the menu. See page 111. Battery Charge Indicator indicates the strength of the battery charge. The more segments displayed, the greater the battery charge. When you are in satellite mode, you can also check the strength of the charge at any time through the menu. See page 110. Real Time Clock Indicator displays the time in either 12-hour or 24-hour format when you are in satellite mode. For more information, see page 147. Message Indicator appears when you receive a new message when you are in satellite mode or in GSM cellular mode. It flashes when the SIM card is full. See "Accessing Messages" on page 128. Satellite Mode Indicator appears when your phone is in satellite mode. See "Selecting a Mode" on page 169. rx q 12:00 o + 18 Overview Indicator Description Home System Indicator appears when you are in your home cellular system (when you have the appropriate Cellular Cassette inserted) or when the phone has successfully registered with the Iridium satellite system. Roam Indicator appears when you are roaming on a cellular system (when you have the appropriate Cellular Cassette inserted). This indicator does not appear when the phone is in satellite mode. No Service Indicator appears when your phone is not capable of placing or receiving calls. In Use Indicator appears when a call is in progress. Scroll Bar appears on the right of the display when you are in a menu. The button on the scroll bar indicates where you are in the list. Check Mark indicates a menu item is currently selected. + Quick Access Menu Icons allow you to easily identify Quick Access features as you scroll through the Quick Access Menu when you are in satellite mode. n l m k s z B...K Overview 19 Original Satellite Series Accessories Product appearance and specifications are subject to change without notice. AC Travel Charger with International Plug Kit The AC Travel Charger with International Plug Kit provides rapid charge for optimal performance and can be used to power the phone when the battery is depleted. · Includes four international plug adapters for use in Europe, Australia, India, and the United Kingdom May be used with both 9500 Portable Phone and Desktop Charger Allows use of 9500 Portable Phone while recharging the battery Convenient self-storing cord Charges StarTACTM wireless phone when used with optional StarTAC Adapter · · · · Desktop Charger The versatile, user-friendly Desktop Charger features two charger pockets to provide multiple rapid charging options. · Front pocket charges 9500 Portable Phone or StarTAC wireless phone with batteries attached (with included plastic insert) Back pocket charges any Motorola Satellite Series or StarTAC wireless phone battery Rapid 3-hour charge time for standard battery At-a-glance LED indicator lights show current charging status for each charging pocket Requires AC Travel Charger or Auto Accessory Adapter Overview · · · · 20 Solar Charger Efficient, easy-to-use Solar Charger helps keep you in communication even in remote areas or locations with limited, erratic, or no power service. · · · · · Uses solar power to recharge batteries or extend talk time Convenient, built-in stand allows angle adjustment Easy-to-read LCD metering system indicates optimal positioning of charging module for best performance Controller provides proper voltage by regulating energy flow between Solar Charger and phone Convenient, self-storing cable connector Auto Accessory Adapter Restores full battery power for 9500 Portable Phone operation or Desktop Charger functions from any operating vehicle (using standard 12-volt accessory port) · Make and receive phone calls using the Auto Accessory Adapter for direct power when batteries are depleted Recharge battery while using Desktop Charger or attached to 9500 Portable Phone Charges StarTAC wireless phone with optional StarTAC Adapter · · Overview 21 Batteries Standard Capacity Lithium Ion Battery · · Provides up to 2 hours of talk time or 16 hours of standby time* Weighs 2.3 ounces/66 grams High Capacity Lithium Ion Battery · · Provides up to 3.2 hours of talk time or 24 hours of standby time* Weighs 3.4 ounces/98 grams Ultra High Capacity Lithium Ion Battery · · Provides up to 5.5 hours of talk time or 48 hours of standby time* Weighs 7 ounces/200 grams * All talk and standby times are approximate and depend on network configuration, signal strength and the features selected. StarTAC Adapter Extend your communication options using the StarTAC Adapter to charge StarTAC wireless phones via the Auto Accessory Adapter or the AC Travel Adapter. 22 Overview Portable Auxiliary Antenna From one car to another, this compact pocketsized antenna with convenient magnetic mount goes in every vehicle you do to provide improved reception. · · · use with the 9500 Portable Phone reliable magnetic mount, ceramic patch antenna attached 1.5-meter cable Antenna Adapter Provides required external antenna connection to 9500 Portable Phone or 9570 Portable Dock and is compatible with the Portable Auxiliary Antenna. Carry Accessories Leather Holster This high-quality leather case helps protect the phone. It has a removable belt clip and a lanyard wrist strap. Lanyard Wrist Strap The lanyard wrist strap is made of nylon. It provides a convenient way to carry your phone. Overview 23 Cellular Cassettes Cellular Cassettes are modules that when attached to the 9500 Portable Phone supports various terrestrial or land-based cellular systems. With an attached Cellular Cassette, you can make and receive calls in various cellular modes, assuming service subscription and coverage are available. Cellular Cassettes create an innovative blend of cellular and satellite technology in one phone. · · When attached to the back of the 9500 Portable Phone, Cellular Cassettes enable dual mode satellite and cellular operation. Cellular Cassettes are designed to give you one flexible product that enables communication compatibility in areas that support cellular service in conjunction with satellite service. Cellular Cassettes enable flexible usage of cellular technologies and provide call delivery compatibility in areas that support cellular service. · 9570 Portable Dock The Satellite Series 9570 Portable Dock enables the 9500 Portable Phone operation in a flexible configuration using either the available AC/DC line power or auto accessory adapter: · Fixed unit for in building usage (Requires use of external antenna) Charges 9500 Portable Phone while docked Auxiliary SIM Card for shared-use environment Lightweight Passive Handset for private communications Speakerphone for teleconferencing · · · · * Product appearance and specifications are subject to change without notice. 24 Overview Getting Started Getting started with your new satellite phone is easy. Just charge your new batteries and insert your phone's SIM (Subscriber Identity Module) card. This chapter tells you how. What You'll Learn · · · · attaching the antenna installing and charging your battery installing and using your SIM card installing your optional Cellular Cassette Keep in Mind: If you see a + next to a feature, the phone must be in satellite mode. If you see a r next to a feature, the phone must be in cellular mode. See "Selecting a Mode" on page 169 to change modes. Getting Started 25 Attaching the Satellite Antenna Attach the Antenna 1. Attach the antenna in the down position. 2. Press and hold the button in at the top of the phone. 3. Push the antenna until it clicks into place and release the button. 3. 2. Remove the Antenna You may want to remove the satellite antenna to attach an auxiliary antenna, place the portable phone in the 9570 Portable Dock, or if you spend the majority of your time in cellular mode. 1. Remove the antenna in the down position. 2. Press in the button at the top of the phone. 3. Remove the antenna. 2. 3. 26 Getting Started What Is a SIM Card? Your SIM card (Subscriber Identity Module) is a smart card that contains your phone number, service details, and memory for storing Phone Book entries and messages. If you don't have your phone, you can insert your SIM card into a friend's phone and make use of your personal wireless service. Keep in Mind: Your phone has limited functionality without the SIM card. GSM SIM Card Capability If you already have a GSM SIM card and your service provider has a roaming agreement with the Iridium satellite system, you can use it in your satellite telephone. You need an optional Cellular Cassette to access your local cellular/PCS service. Keep in Mind: If you are using a GSM SIM card, you may not have access to certain features that are specific to the Iridium satellite system, and vice versa. SIM Card Protection Keep your SIM card in your wallet or purse when you're not using it. This helps keep your personal information secure and gives you access to your service even if you don't have your phone. If you forget your phone, insert your SIM card into a friend's phone to access your personal service. Caution: Avoid bending, scratching, or exposing your card to static electricity, water, or dirt. Getting Started 27 Installing the SIM Card Make sure your phone is powered off before inserting or removing the SIM card. If you don't, you may damage the memory on your SIM card. Insert the SIM Card Tip: Make sure the side with the gold plate is facing up. 1. Turn your phone off by pressing and holding the S key. 2. Insert the SIM card into the slot at the base of the phone. 2. Remove the SIM Card 1. Turn your phone off by pressing and holding the S key. 2. Slide the release button toward the base of the phone. 3. Pull the SIM card out. 2. . 3. 28 Getting Started Removing the Battery Covers Your new batteries are shipped uncharged and fitted with protective covers. Save the covers for storing and carrying unused batteries. The covers prevent metal objects from contacting both battery terminals, reducing the risk of injury, or damage from a battery short circuit. Remove the Battery Safety Cover 1. Press in the release latch. 2. Continue pushing in and upwards until the battery slips free from its cover. Attach the Battery Safety Cover 1. Lower the side opposite the latch into the cover. 2. Slip the side with the release latch down until it clicks. Getting Started 29 Installing the Battery Insert the Battery Keep in Mind: Insert only Motorola-approved batteries in your phone. If you insert an unapproved battery you will see Invalid Batt. You are able to discharge the battery, but you cannot recharge it. 1. Remove or rotate the satellite antenna before installing the battery. (See "Attaching the Satellite Antenna" on page 26.) Tip: The battery compartment is located on the back of the phone. 2. Press and hold the release latch at the top of the battery compartment cover. 3. Pull the cover upward, and then remove it from the phone. 2. 3. 4. Insert the battery, bottom-end first, into the compartment, and then press the battery downward until it clicks into place. 4. 30 Getting Started 5. Insert the bottom end of the compartment cover into the slots at the end of the compartment. 6. Snap the cover down into place. 5. 6. If you have an optional Cellular Cassette go to "Installing the Cellular Cassette" on page 39. Getting Started 31 Remove the Battery 1. Remove or rotate the satellite antenna before removing the battery. (See "Attaching the Satellite Antenna" on page 26.) Tip: The battery compartment is located on the back of the phone. 2. Press and hold the release latch at the top of the battery compartment cover. 3. Pull the cover upward, and then remove it from the phone. 2. 3. 4. Press and hold the release latch at the top of the battery. 4. 32 Getting Started 5. Pull the battery upward and out of the phone. 5. 6. Insert the bottom end of the battery compartment cover into the slots at the end of the compartment. 7. Snap the cover down into place. 6. 7. 8. Replace the battery cover. See "Attach the Battery Safety Cover" on page 29. Getting Started 33 Charging the Battery Any battery that hasn't been used for a month or more--including new batteries--should be charged for about 3­4 hours before use. With the Desktop Charger You can use the front pocket of the Desktop Charger to charge a battery attached to a phone. You can also charge a spare battery in the rear pocket. The front pocket charges first, then the charger switches to the rear pocket. To charge: 1. Connect the Travel Charger to the Desktop Charger. 2. Plug the Travel Charger into the appropriate power source. 3. Insert your phone with a battery attached. 4. Insert a spare battery in the rear pocket, if desired. 34 Getting Started With the Internal Charger A battery charger is built right into your phone. Using either the Travel Charger or Auto Accessory Adapter, you can plug the handset directly into a power source to charge the attached battery. 1. Connect the Travel Charger or Auto Accessory Adapter to the phone. 2. Plug the Travel Charger or Auto Accessory Adapter into the appropriate power source. The phone beeps, flashes the q indicator, and displays Charging Battery: Charging Battery 3. If the phone is powered on, press S twice to place the phone in charge-only mode. If the phone is powered off, it automatically enters charge-only mode. Keep in Mind: You can still place and answer calls while using the internal charger. If you wish to place or answer a call: Press S to exit charge-only mode and return to normal operation. Remember that talking on the phone uses power, so charging takes more time. Getting Started 35 Checking the Battery Low Battery Warning When the battery level is low and only a few minutes of talk-time remains, your phone signals you in two ways: · · Low Battery appears on the display. A warning tone (two double beeps) sounds. Keep in Mind: To help maintain the best battery and phone performance, recharge your battery as soon as possible after you receive the low battery warning. + Check Battery Power Status Satellite Mode To check your phone's power status: 1. Press M, and then press < to scroll to Call Related Features. 2. Press O to select. 3. Press < to scroll to Show Battery and then press O to select. You will see the battery charge level: 12:00 12:00 Meter, BATTERY BATTERY Low Charge Full Charge The display shows a fuel gauge. The more segments filled, the greater your battery's charge. 36 Getting Started One of the following messages may also appear: Message Description The battery meter doesn't appear because a battery is not installed; the phone is operating from external power. The battery is being charged: · If the phone is powered on, the q indicator flashes. · If phone is powered off, the q indicator does not appear. The battery has completed charging. The q indicator stops flashing. You have an unapproved battery inserted in your phone. You are able to discharge the battery, but you cannot recharge it. Not Available Charging Battery Fast Charge Completed Invalid Batt. 4. Press and hold C to exit. You can only view the detailed battery meter while you are in satellite mode. Cellular Mode Getting Started 37 Battery Information For Maximum Battery Life Caution: To prevent injuries or burns, do not allow metal objects to contact or short circuit the battery terminals. To ensure that you enjoy maximum battery life and use your battery to its fullest capacity: · · Always use Motorola-approved battery chargers. Always use Motorola-approved batteries (Standard, High Capacity, Ultra High Capacity battery) Maintain the battery at or near room temperature when charging. When you don't plan on using a particular battery for a while, store the battery uncharged in a cool, dark, and dry place. To prolong the life of your batteries, avoid exposing them to temperatures below -30°C (-22°F) or above 60°C (140°F). Always take your phone with you when you leave your car. Use either the Standard or High Capacity battery when the Cellular Cassette is installed; the Ultra High Capacity battery does not fit when the Cellular Cassette is installed. · · · · · To Dispose of Batteries To dispose of batteries, check with your local recycling center for a battery recycler near you. Never dispose of batteries in fire. 38 Getting Started Installing the Cellular Cassette Insert the Cellular Cassette A Cellular Cassette is an optional module that attaches to your satellite phone to allow it to work with land-based cellular systems. 1. Remove or rotate the satellite antenna before installing the Cellular Cassette. (See "Attaching the Satellite Antenna" on page 26.) 2. Press and hold the release latch at the top of the battery compartment cover. 3. Pull the cover upward, and then remove it from the phone. 2. 3. Tip: The phone switches between satellite mode and cellular mode based on your preferences. See "Selecting a Mode" on page 169. 4. Insert the cellular cassette, bottom-end first, into the compartment on top of the battery. 5. Press the cassette downward until it clicks into place. Tip: You cannot use the Ultra High Capacity battery when the Cellular Cassette is installed. 4. 5. 6. Save the battery compartment cover for future use. Getting Started 39 Remove the Cellular Cassette 1. Remove or rotate the satellite antenna before removing the Cellular Cassette. (See "Attaching the Satellite Antenna" on page 26.) 2. Press and hold the release latch at the top of the cellular cassette. 3. Pull the cassette upward, and then remove it from the phone. 2. 3. 4. Insert the bottom end of the battery compartment cover into the slots at the end of the compartment. 5. Snap the cover down into place. 4. 5. If your phone was powered on when you removed your Cellular Cassette, you will see Cassette Removed in your display for a few moments. 40 Getting Started Using Your Phone Read this section to learn how to get up and running with your new satellite phone. What You'll Learn · · · · turning the phone's power on and off holding the phone placing and receiving calls determining your own phone number Keep in Mind: If you see a + next to a feature, the phone must be in satellite mode. If you see a r next to a feature, the phone must be in cellular mode. See "Selecting a Mode" on page 169 to change modes. Using Your Phone 41 Using Your Phone Feature Overview Your feature selection varies depending on your mode setting. The table below shows the features available in each mode. See "Selecting a Mode" on page 169 for more information on changing modes. Feature Adjust Earpiece and Ringer Volume Automatic Redial Call a Number Embedded in a Message Dial a Number Dial a Number from the Phone Book Dial Numbers with Pauses Dial Special Characters End a Call Make an Emergency Call Make an International Call Multiple Key Answer Pending Call Drop Personal Mailbox Power Up the Phone Receive a Call Redial Last Number Called Set to Ring or Vibrate Standby Mode Unanswered Call Message What's My Phone Number Satellite GSM CDMA/AMPS · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · · ·* ·* · · · · · · * You must set this feature up first in the Phone Setup Menu. SP Your service provider may have similar or additional features. 42 Using Your Phone Powering Up the Phone Turn the Power On and Off To turn your phone's power on: 1. Insert your SIM card. (See "Insert the SIM Card" on page 28.) 2. Open the keypad cover to expose the keypad. 3. Press and hold S to turn the phone on and off. When you turn your phone's power on, it performs a self test to let you know it's operational. You may see a number of other power-on messages (see below). When the m indicator disappears and the n appears, you are ready to start calling. Power-On Messages Once your phone is powered on, you may see: Message Description The phone is attempting to establish communications with the satellite or cellular network (depending on your mode). See "Accessing the Network" on page 159 for more information. You also hear a tone when you see these messages. Extend the antenna upward and make sure you have a clear view of the sky to continue registering. Your phone is registering with the network. When the process is complete, you will see Registered. See "Accessing the Network" on page 159 for more information. Your phone was locked after the last use. Enter your four-digit unlock code and press O to proceed. See "Locking and Unlocking Your Phone" on page 140 for more information. Searching... Rotate Antenna or Orient Antenna Registering Enter Phone Unlock Code Using Your Phone 43 Message Description Enter the four- to eight- digit SIM card PIN provided by your service provider and press O to proceed. See "Protecting the SIM Card" on page 142 for more information. You have an unapproved battery inserted in your phone. You are able to discharge the battery, but you cannot recharge it. Power off your phone; make sure your SIM card is inserted completely; and then power your phone on again. This message indicates that you are in a mode that requires a Cellular Cassette and the phone cannot find one. Either insert a Cellular Cassette or switch to Satellite Always mode. See "Selecting a Mode" on page 169 for more information. This message indicates that the SIM card is damaged or inserted the wrong way. This message indicates that the Cellular Cassette is damaged or inserted the wrong way. If the SIM card PIN code or PIN2 code is incorrectly entered three times in a row, your phone becomes blocked. See page 143 for information on unblocking it. Your SIM card has been damaged or incorrectly issued. Contact your service provider for information. Enter PIN Invalid Batt. Insert Card Insert Cassette Check Card Check Cassette Blocked Bad Card See Supplier Standby To conserve energy, your phone may turn off its backlight when you haven't pressed a key for a several seconds. The light reappears the next time you press a key. 44 Using Your Phone Holding the Phone 1. Extend the antenna by pulling out on the end of it in the down position. 2. 1. 2. Rotate the antenna to either the left or right detente (the antenna will stop here). IRIDIUM IRIDIUM Left Detente Right Detente When talking on the phone, the antenna should be vertical to the ground. 3. Make sure the antenna has a clear view of the sky. Using Your Phone 45 Placing Calls To place a call, your phone must be powered on, have a SIM card inserted, be unlocked, and be in contact with the satellite or cellular network (depending on your mode). See "Accessing the Network" on page 159 for network information. Dial a Number 1. FIRST, rotate and fully extend the satellite antenna if you are in satellite mode. See "Holding the Phone" on page 45. Tip: If you make a mistake, press C once to delete the last digit, or press and hold C to clear all digits. 2. Open the keypad cover to expose the keypad. 3. Enter the number using the digit keys. As soon as you begin entering digits, you will see Call?. When you are in satellite mode, you must enter the phone number in international format: [international access code or +] [country code] [phone number] 4. Press O. You will see Calling followed by the number you dialed. Tip: The international access code from the satellite network is 00 or +. You will see either the flashing message or the flashing messages Calling, followed by Registering, and the phone will play a series of setup tones. Calling if the call connects and is answered, Connected will appear on the display for a few seconds, followed by End Call?. If the call does not connect, you may see one of the following messages: