User manual IRIDIUM 9520

9520 MOBILE TELEPHONE USER'S GUIDE 9520 MOBILE QUICK REFERENCE Quick Access Menu *Default settings shown Phone Book Add a number to the phone book: 2. Press Special Features Adjust earpiece volume: Press upper and lower volume keys on the side of the phone. Adjust ringer volume: Press E ¡ TM £ ¢ § ¶ · ª Find Name Check Signal Call Voicemail Mute Phone Lock Now Adjust Ring Read Messages Register Now Forward On/Off I. ß or to scroll to the desired memory type and then press ø. 3. Press ø to accept the number. 4. Enter a name, using TM-ª keys to enter letters and ß or to scroll between letters. Press TM-ª 1. Enter the phone number and then press as many times as necessary to reach desired letter. When name is complete, press or press E and then the upper and lower volume keys on the side of the phone. Clear the last digit in the display or exit a submenu: Press ø. ç. ç. 5. Enter a three-digit location number, and then press ø to store the entry in the next empty ø Clear the entire display or exit the menu system: Press and hold memory location. Recall a number from the phone book: Unlock the phone: Enter your 4-digit unlock code (supplied to you by your service provider). Basic Operation Turn the phone's power on/off: Press and hold S. Insert SIM Card: 1. Make sure the phone's power is turned off. 2. Insert card in hang-up cup SIM slot. The blank side of the card should face forward with the gold chip pointing down. Place a call: Enter the phone number, and then press ø. 1. Press Q. ø. ø to call the displayed entry. 2. Enter the three-digit location number of the entry, and then press 3. Press Display your phone number: Press Q . Recall last ten numbers dialed: 2. Press Answer a call: Press ø. End a call: Press ç. M until you see Phone Book, and then press ø. M to scroll to Last Ten Calls, and then press ø. 3. Press M to scroll to Last Calls Made and then press ø. 4. Press M to scroll to the number you are looking for. 5. Press ø to place a call to that number. 1. Press Welcome The future of global telecommunications is here--a satellite telephone, providing you with communication all over the world. The company that brought you the world's first commercially available cellular phone has done it again! Motorola proudly introduces its Satellite Series 9520 Mobile Phone for the Iridium® system. All Motorola wireless phones are designed and manufactured to meet Motorola's exacting specifications and world-class quality standards. During development, our laboratory testing team took the durable phone through rigorous durability tests including temperature, humidity, shock, dust, vibration, and drop tests--and it still worked! We are confident that the phone you purchased meets your own exacting standards. Thank you for choosing Motorola, a global leader in communications technology. Enjoy your new Satellite Series 9520 Mobile Phone! ii Contents Safety Information . . . . . . . . . . . . . . . . . . . . . . . . .7 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Guide Overview . . . . . . . . . . . . . . . . . . . . . . . .12 Phone Overview . . . . . . . . . . . . . . . . . . . . . . . .14 Original Satellite Series Accessories . . . . . . . .17 Using Your Phone . . . . . . . . . . . . . . . . . . . . . . . .19 What Is a SIM Card? . . . . . . . . . . . . . . . . . . . . .20 Installing the SIM Card . . . . . . . . . . . . . . . . . . .21 Powering Up the Phone . . . . . . . . . . . . . . . . . .22 Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . .24 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . .28 What's My SIM Card Phone Number? . . . . . . .29 Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . .30 Using Hands-free Features . . . . . . . . . . . . . . .32 Adjusting Earpiece Volume . . . . . . . . . . . . . . .34 Adjusting Ringer Volume . . . . . . . . . . . . . . . . .35 Using In-Call Features . . . . . . . . . . . . . . . . . . . .37 Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . .38 Using Call Waiting . . . . . . . . . . . . . . . . . . . . . .39 Placing a Call on Hold . . . . . . . . . . . . . . . . . . .40 Using the Menus . . . . . . . . . . . . . . . . . . . . . . . . .43 Using the Options Menus . . . . . . . . . . . . . . . . .44 Using the Quick Access Menu . . . . . . . . . . . . .46 Using The In-Call Menu . . . . . . . . . . . . . . . . . .48 Managing the Phone Book . . . . . . . . . . . . . . . . .49 Entering the Phone Book Menu . . . . . . . . . . . .50 What's on the Phone Book Menu? . . . . . . . . . .51 Organizing Your Phone Book . . . . . . . . . . . . . .52 Storing Names and Numbers . . . . . . . . . . . . . .54 Entering Names . . . . . . . . . . . . . . . . . . . . . . . .56 Using Pauses in Numbers . . . . . . . . . . . . . . . .58 Using Phone Number Prefixes . . . . . . . . . . . . .59 Locating Entries . . . . . . . . . . . . . . . . . . . . . . . .60 Calling, Modifying, or Erasing an Entry . . . . . .62 Checking Phone Book Capacity . . . . . . . . . . .63 iii Preventing Access to the Phone Book . . . . . . 64 Restricting Phone Use . . . . . . . . . . . . . . . . . . . 65 Viewing the Last Ten Numbers Dialed . . . . . . . 70 Viewing and Modifying Your Phone Numbers . 71 One-Touch Dialing . . . . . . . . . . . . . . . . . . . . . . 72 Using Calling Features . . . . . . . . . . . . . . . . . . . 73 Entering the Call Related Features Menu . . . . 74 What's on the Call Related Features Menu? . . 75 Forward Calls When Unavailable . . . . . . . . . . 76 Forward All Your Calls . . . . . . . . . . . . . . . . . . . 77 Detailed Call Forwarding . . . . . . . . . . . . . . . . . 78 Cancel All Forwarding . . . . . . . . . . . . . . . . . . . 80 Showing Signal Strength . . . . . . . . . . . . . . . . . 81 Deactivating Pending Call Drop Signal . . . . . . 82 Activating Call Waiting . . . . . . . . . . . . . . . . . . . 83 Restricting Calls with Call Barring . . . . . . . . . . 84 Using Message Services . . . . . . . . . . . . . . . . . . 87 Entering the Messages Menu . . . . . . . . . . . . . 88 What's on the Messages menu? . . . . . . . . . . . 89 Checking Your Voicemail . . . . . . . . . . . . . . . . . 90 Storing Your Voicemail Number . . . . . . . . . . . . 91 Managing Your Messages . . . . . . . . . . . . . . . . 92 Accessing Messages . . . . . . . . . . . . . . . . . . . 94 Customizing Phone Features . . . . . . . . . . . . . . 97 Entering the Phone Setup Menu . . . . . . . . . . . 98 What's on the Phone Setup Menu? . . . . . . . . . 99 Adjusting the Ringer Volume . . . . . . . . . . . . . 100 Setting the Ringer Tone . . . . . . . . . . . . . . . . . 101 Setting the Keypad Tones . . . . . . . . . . . . . . . 102 Locking and Unlocking Your Phone . . . . . . . 103 Protecting the SIM Card . . . . . . . . . . . . . . . . 105 Managing Other Security Settings . . . . . . . . . 107 Activating Extended Menus . . . . . . . . . . . . . . 109 Selecting the Display Language . . . . . . . . . . 110 Review the Phone's Settings . . . . . . . . . . . . . 111 Reset Options to Factory Defaults . . . . . . . . . 112 Clear All Stored Information . . . . . . . . . . . . . . 113 iv Accessing the Network. . . . . . . . . . . . . . . . . . .115 Entering the Network Selection Menu . . . . . .116 What's on the Network Selection Menu? . . . .117 Registering With the Satellite Network . . . . . .118 Timing Your Calls . . . . . . . . . . . . . . . . . . . . . . .119 Entering the Call Meters Menu . . . . . . . . . . . .120 What's on the Call Meters Menu? . . . . . . . . . .121 Showing Call Timers . . . . . . . . . . . . . . . . . . . .122 Setting Audible Call Timers . . . . . . . . . . . . . .124 Showing the In-Call Timer . . . . . . . . . . . . . . .126 Showing the Lifetime Timer . . . . . . . . . . . . . .127 Setting Up Your Accessories . . . . . . . . . . . . . .129 Entering the Accessory Setup Menu . . . . . . .130 What's on the Accessory Setup Menu? . . . . .131 Mute Car Radio . . . . . . . . . . . . . . . . . . . . . . .132 Automatic Answer . . . . . . . . . . . . . . . . . . . . .133 Safety Timer . . . . . . . . . . . . . . . . . . . . . . . . . .134 Auxiliary Alert . . . . . . . . . . . . . . . . . . . . . . . . .135 Customizing the Menu System . . . . . . . . . . . .137 Personalizing the Options Menu . . . . . . . . . .138 Personalizing the Quick Access Menu . . . . . .140 Menu Quick Reference . . . . . . . . . . . . . . . . . . .141 Phone Book Menu . . . . . . . . . . . . . . . . . . . . .142 Call Related Features Menu . . . . . . . . . . . . . .143 Messages Menu . . . . . . . . . . . . . . . . . . . . . . .144 Phone Setup Menu . . . . . . . . . . . . . . . . . . . . .145 Network Selection Menu . . . . . . . . . . . . . . . . .146 Call Meters Menu . . . . . . . . . . . . . . . . . . . . . .147 Accessory Setup Menu . . . . . . . . . . . . . . . . .148 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . 149 Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Patent Information . . . . . . . . . . . . . . . . . . . . . 169 v vi Safety Information Important: Read this information before using your wireless mobile phone. Exposure to Radio Frequency Signals Your wireless mobile telephone is a low power radio transmitter and receiver. When it is ON, it receives and also sends out radio frequency (RF) signals. International agencies have set standards and recommendations for the protection of public exposure to RF electromagnetic energy. · · · · · · · International Commission on Non-Ionizing Radiation Protection (ICNIRP)1996 Verband Deutscher Elektrotechniker (VDE) DIN-0848 United States Federal Commission, Radio Frequency Exposure Guidelines (1996) National Radiological Protection Board of the United Kingdom, GS 11,1988 American National Standards Institute (ANSI) IEEE. C95. 1-1992 National Council on Radiation Protection and Measurements (NCRP). Report 86 Department of Health and Welfare Canada. Safety Code 6 These standards are based on extensive scientific review. For example, over 120 scientists, engineers, and physicians from universities, government health agencies, and industry reviewed the available body of research to develop the updated ANSI standard. The design of your phone complies with these standards when used as described under "Phone Operation." Antenna Care Use only the supplied or an approved replacement antenna. Unauthorized antennas, modifications, or attachments could damage the phone and may violate local agency regulations. 7 Phone Operation Do not operate your mobile telephone when a person is within 4 inches (10 centimeters) of the antenna. A person or object within 4 inches (10 centimeters) of the antenna could impair call quality and may cause the phone to operate at a higher power level than necessary and expose that person to RF energy in excess of that established by the FCC RF Exposure Guidelines. Driving Check the laws and regulations on the use of wireless telephones in the areas where you drive. Always obey them. Observe the following guidelines when using your phone while driving. · · · Give full attention to driving--driving safely is your first responsibility. Use hands-free phone operation, if available. Pull off the road and park before making or answering a call if driving conditions so require. Electronic Devices Most modern electronic equipment is shielded from RF signals. However, certain equipment may not be shielded against the RF signals from your wireless phone. Pacemakers The Health Industry Manufacturers Association recommends that a minimum separation of six inches (6") be maintained between a wireless phone's antenna and a pacemaker to avoid potential interference with the pacemaker. These recommendations are consistent with the independent research by and recommendations of Wireless Technology Research. Persons with pacemakers: · · should ALWAYS keep the phone more than six inches from their pacemaker when the phone is turned ON should turn the phone OFF immediately if you have any reason to suspect that interference is taking place 8 Safety Information Other Medical Devices If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from external RF energy. Your physician may be able to assist you in obtaining this information. Turn your phone OFF in health care facilities when any regulations posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy. Vehicles RF signals may affect improperly installed or inadequately shielded electronic systems in motor vehicles. Check with the manufacturer or its representative regarding your vehicle. You should also consult the manufacturer of any equipment that has been added to your vehicle. Posted Facilities Turn your phone OFF in any facility where posted notices so require. Blasting Areas To avoid interfering with blasting operations, turn your phone OFF when in a "blasting area" or in areas posted: "Turn off two-way radio." Obey all signs and instructions. Potentially Explosive Atmospheres Turn your phone OFF and do not remove your battery when you are in any area with a potentially explosive atmosphere. Obey all signs and instructions. Sparks from your battery in such areas could cause an explosion or fire resulting in bodily injury or even death. Areas with a potentially explosive atmosphere are often but not always clearly marked. They include, but are not limited to: fueling areas such as gasoline stations; below deck on boats; fuel or chemical transfer or storage facilities; areas where fuel odors are present (for example, if a gas/propane leak occurs in a car or home); areas where the air contains chemicals or particles, such as grain, dust, or metal powders; and any other area where you normally would be advised to turn off your vehicle engine. Safety Information 9 For Vehicles Equipped with an Air Bag An air bag inflates with great force. Do NOT place objects, including both installed or portable wireless equipment, in the area over the air bag or in the air bag deployment area. If in-vehicle wireless equipment is improperly installed and the air bag inflates, serious injury could result. 10 Safety Information Overview This chapter provides an overview of your new satellite phone. What You Will Learn · · · overview of the user guide overview of the satellite phone overview of original Satellite Series accessories 11 Guide Overview As you explore your 9520 Mobile Phone, use this guide to see what key to press and what happens when you press it. Here is what you will learn in each chapter: Chapter Description How do you make your first phone call? This question and many others are answered in this chapter. See "Using Your Phone" on page 19 for more information. This chapter teaches you how to navigate the menu system. See "Using the Menus" on page 43 for more information. See "Managing the Phone Book" on page 49 to learn how to make the most of your phone's built-in Phone Book. If you subscribe to Call Barring or Call Forwarding, see "Using Calling Features" on page 73 to learn how to use these network features and more. Did you know that you can be notified of voicemail or receive numeric and text messages through your Personal Mailbox? See "Using Message Services" on page 87 for more information. See "Customizing Phone Features" on page 97 to learn how to customize your phone's features. See "Accessing the Network" on page 115 to learn how to register with the satellite network. View the time of your last call or set your phone to remind you after you have been talking for a certain period of time. See "Timing Your Calls" on page 119 for more information. Using Your Phone Using the Menus Managing the Phone Book Using Calling Features Using Messaging Services Customizing Phone Features Accessing the Network Timing Your Calls 12 Overview Chapter Setting Up Your Accessories Description See "Setting Up Your Accessories" on page 129 to learn how to use features that make driving a little easier. Once you are familiar with the features in your menus, you can customize the menus to more closely fit your needs. See "Customizing the Menu System" on page 137 for more information. Customizing the Menu System Understanding the Guide Key Presses Key presses are represented in this guide using symbols so that you may locate and use the required sequence quickly. A sequence of key presses may be shown as follows: MOC This means you should press M followed by O and then C, in sequence, not simultaneously. Prompts and Messages Your phone responds to key presses by displaying either a prompt that guides you to the next action or a message confirming that your action is complete. Prompts and messages are represented in this guide in LCD style, for example: Enter PIN or Completed. Tips In the margins of your guide are useful hints and ways to improve your phone's performance. Guide Overview 13 Phone Overview SIM Card/Port Hang-up Cup Signal Strength Indicator Display Indicators Special Keys IRIDIUM / GSM1900 Test SIM Display Alphanumeric Keypad << Special Keys Volume Keys The Volume keys are on the side of the phone. They adjust earpiece and ringer volume. See "Adjusting Earpiece Volume" on page 34 for more information. SIM Card Port The SIM card is inserted in the slot in your hang-up cup. When inserting the SIM card, the back (or blank) side of the card should be facing you. The gold plate should be facing down. Insert the end with the gold plate first. 14 Overview Special Keys Key Function Turns the phone's power on and off Selects menu settings or options, or initiates and answers calls Calls voicemail and displays messages Stores numbers in the phone book Recalls numbers from the phone book Enters the Quick Access menu Enters the Options menu and scrolls forward through menu features Clears characters from the screen or exits the Options menu Mutes the handset when you are in a call S O ? I Q E M C / * # or Scrolls through the menu features The Display Your phone's Liquid Crystal Display (LCD) displays as many as four rows of 16 characters. ABC123 The LCD on your phone may respond slowly to key presses in extremely cold temperatures. This is normal and does not affect the phone operation in any way. Phone Overview 15 Display Indicators Indicator Description Signal Strength Indicator indicates the strength of the signal from the network. The more segments displayed in the bar graph, the stronger the signal. You can check the strength of the signal at any time through the menu. See "Showing Signal Strength" on page 81 for additional information. Message Indicator appears when you receive a new message. It flashes when the SIM card is full. See "Accessing Messages" on page 94 for additional information. Home System Indicator appears when the phone has successfully registered with the Iridium satellite system. No Service Indicator appears when your phone is not capable of placing or receiving calls. In Use Indicator appears when a call is in progress. Scroll Bar appears on the right of the display when you are in a menu. The button on the scroll bar indicates where you are in the list. Check Mark indicates a menu item is currently selected. Quick Access Menu Icons allow you to easily identify Quick Access features as you scroll through the Quick Access menu. rx o n m k s z B...P 16 Overview Original Satellite Series Accessories Product appearance and specifications are subject to change without notice. Note: For maximum performance use only Motorola original accessories. Mobile Magnetic or Mobile Permanent Mount Antenna These antennas deliver exceptional reception performance and offer dual mounting options. · Use either magnetic mount or permanent mount option Attaches to Motorola Satellite Series 9520 Mobile Phone, 9500 Portable Phone, or 9570 Portable Dock for in-vehicle communication Attached 5-meter cable · · Fixed Mast Antenna This antenna attaches to the Motorola Satellite Series 9520 Mobile Phone to deliver exceptional reception performance in a marine environment. · · Marine rated with mast mount capability Attached 10-meter cable Original Satellite Series Accessories 17 18 Overview Using Your Phone Read this section to learn how to get up and running with your new satellite phone. What You Will Learn · · · · · · what is a SIM card? inserting your SIM card turning the phone's power on and off placing and receiving calls using hands-free features determining your own phone number 19 What Is a SIM Card? Your SIM card (Subscriber Identity Module) contains your phone's number, service details, and memory for storing Phone Book entries and messages. This means you can use your SIM card with any phone for the GSM system or any Motorola product for the Iridium satellite system, and all calls go on your account. Note: Your phone has limited functionality without the SIM card. GSM SIM Card Capability If you already have a GSM SIM card and your service provider has a roaming agreement with the Iridium satellite system, you can use it in your satellite telephone. Note: If you are using a GSM SIM card, you may not have access to certain features that are specific to the Iridium satellite system, and vice versa. SIM Card Protection Keep your SIM card in your wallet or purse when you are not using it. This helps keep your personal information secure and gives you access to your service even if your phone is not available. Caution: Avoid bending, scratching, or exposing your card to static electricity, water, or dirt. 20 Using Your Phone Installing the SIM Card Make sure your phone is powered off before inserting or removing the SIM card. If you don't, you may damage the memory on your SIM card. Insert the SIM Card 1. Turn your phone off by pressing and holding the S key. 2. Make sure that the gold plate on the SIM card faces down and away from you, and then insert the SIM card into the slot in the hang-up cup as far as it will go. Tip: Hold the SIM card so that the back (or blank) side of the card is facing you. The gold plate should be facing down. Insert the end with the gold plate first. Remove the SIM Card 1. Turn your phone off by pressing and holding the S key. 2. Pull the SIM card out of the slot in the hang-up cup. Installing the SIM Card 21 Powering Up the Phone Turn the Power On and Off To turn your phone's power on: 1. Insert your SIM card. (See "Installing the SIM Card" on page 21.) 2. Press and hold S to turn the phone on and off. When you turn your phone's power on, it performs a self test to let you know it is operational. You may see a number of other power-on messages (see below). When the m (no service) indicator disappears and the n (home system) indicator appears, you are ready to start calling. Power-On Messages Once your phone is powered on, you may see: Message Description The phone is attempting to establish communications with the satellite network. See "Accessing the Network" on page 115 for more information. Your phone is registering with the network. When the process is complete, you will see Registered. See "Accessing the Network" on page 115 for more information. Your phone was locked after the last use. Enter your four-digit unlock code and press O to proceed. See "Locking and Unlocking Your Phone" on page 103 for more information. Searching... Registering... Enter Phone Unlock Code 22 Using Your Phone Message Description Enter the four- to eight-digit SIM card PIN code provided by your service provider and press O to proceed. See "Protecting the SIM Card" on page 105 for more information. Power off your phone; make sure your SIM card is inserted completely; and then power your phone on again. This message indicates that the SIM card is damaged or inserted the wrong way. If the SIM card PIN code is incorrectly entered three times in a row, your phone becomes blocked. See "Unblock the PIN Code" on page 106 for instructions on how to unblock it. If the SIM card PIN2 code is incorrectly entered three times in a row, your phone becomes blocked. See "Unblock the PIN2 Code" on page 108 for instructions on how to unblock it. Your SIM card has been damaged or incorrectly issued. Contact your service provider for information. Enter PIN Insert Card Check Card Blocked ! Blocked Bad Card See Supplier Powering Up the Phone 23 Placing a Call To place a call, your phone must be powered on, have a SIM card inserted, be unlocked, and be in contact with the satellite network. See "Accessing the Network" on page 115 for network information. Dial a Number 1. Enter the number using the digit keys. As you begin entering digits, you will see Call?. You must enter the phone number in international format: [international access code, 00, or +] [country code or Iridium country code] [phone number] Note: If you are calling another Iridium satellite subscriber, use the Iridium code instead of the country code. If you make a mistake, press C once to delete the last digit, or press and hold C to clear all digits. 2. Press O. You will see Calling followed by the number you dialed. Calling You will see either the flashing message or the flashing messages Calling, Registering..., and the phone will play a series of setup tones. If the call connects and is answered, Connected appears on the display for a few seconds, followed by End Call?. If the call does not connect, you may see one of the following messages: Message Call Failed System Busy Weak Signal Restricted Area Description The phone is unable to access the network. Try again in a few minutes. You are in an area where you cannot make a call. See "Automatic Redial" on page 25. Redial? 24 Using Your Phone Make a Hands-free Call Refer to "Using Hands-free Features" on page 32. Automatic Redial If the number or your network is busy, you will see Redial? for five seconds. Press O to redial the number automatically. Note: The maximum number of redial attempts is set by your service provider. If the call cannot be connected within this maximum, you will see the message Redial Failed. Redial Last Number Called Whenever your phone is on standby, you can redial the last number called: 1. Press O to display the last number dialed. 2. Press O again to place the call. Dial Special Characters You can insert special characters in your numbers: To enter... 0 * + Ü Then... Press 0. Press *. (for international calls) (for pause dialing) Press and hold 0. Press and hold *. Press # *. supplementary service numbers, PINs, and unblocking Placing a Call 25 International Dialing To make an international phone call: 1. Press and hold 0. After a few seconds the international dialing prefix + appears in the display. This allows you to call from any country without knowing the local international access code. 2. Enter the country code followed by the phone number. The country code follows the conventional format. Dial a Number With Pauses Refer to "Using Pauses in Numbers" on page 58 for information on dialing numbers with pauses. Dial a Number from the Phone Book Your phone contains a phone book that you can use to store names and telephone numbers. Once you have stored information in your phone book, you can save dialing steps by using: · · · · one-touch dialing an entry from a location an entry of a name one of the last ten numbers called Refer to "Managing the Phone Book" on page 49. 26 Using Your Phone Make an Emergency Call You can make an emergency call virtually anywhere in the world (without unlocking your phone) by dialing 112. Provided your phone has found a network, you are able to make an emergency call. The emergency call is directed to a central emergency operator. To make an emergency call: Dial 1 1 2. You will see the message Emergency Calling. In addition, your Iridium service provider may have provided an additional emergency calling code on your SIM card. Check with your service provider. Call a Number in a Message Details on how to call a number embedded in a message are described in the "Using Message Services" section on page 96. Placing a Call 27 Ending a Call To end a call, perform one of the following tasks: · · · Press O. Replace the handset in the hang-up cup. Press C. 28 Using Your Phone What's My SIM Card Phone Number? You can retrieve and display your phone's number from your SIM card. 1. Press M until you see Phone then press O to select. Book, and 2. Press M until you see My Phone Number(s), and then press O to select. You will see your phone number. 3. Press and hold C to exit the menu. Note: If you do not see your number(s), they have not been programmed onto your SIM card. Contact your service provider for more information. Tip: Pressing Q # also brings up your phone's number. What's My SIM Card Phone Number? 29 Receiving a Call Receive a Phone Call To receive a call, your phone must be powered on, have a SIM card inserted, be unlocked, and be in contact with the satellite network. See "Accessing the Network" on page 115 for network information. When you receive a call: · · Your phone rings. The phone displays Call, followed by Answer? on the next line. To answer the call: Remove the handset from the hang-up cup by pressing in the release buttons. You will see Connected. If the call does not connect properly, you may see Call Failed. This indicates that the network signal is not strong enough. Release Buttons or Press O or any digit key (1-9, * or #). You will be in hands-free operation. Direct your conversation to the microphone. or Activate the Automatic Answer feature to have the phone automatically answer incoming calls after two rings. See "Automatic Answer" on page 133. 30 Using Your Phone Unanswered Calls If you are away from your phone or choose not to answer a call, your phone displays the message Unanswered Call. Personal Mailbox Callers who are unable to reach you can leave numeric, text, and voice messages. The next time you register with the satellite network, you will receive these messages. Then you will have the option of returning the call or saving the message for later viewing. For information on retrieving messages, see "Accessing Messages" on page 94. Receiving a Call 31 Using Hands-free Features Place a Hands-free Call To place a hands-free call: 1. Leave the handset in the hang-up cup. 2. Dial the number on the handset that you want to call. As soon as you begin entering digits, you will see Call?. 3. Press O. You will see Calling followed by the number you dialed. When the called party answers, direct your conversation to the hands-free microphone, typically mounted on the visor. or Pick up the handset for private conversation. Receive a Hands-free Call 1. Leave the handset in the hang-up cup and press O or any digit key (1-9, * or #). You will see Connected. 2. Direct your conversation to the hands-free microphone. or Pick up the handset for private conversation. 32 Using Your Phone Change from Handset Operation to Hands-free Operation If you are in a conversation and the handset is off the hang-up cup and you want to switch to hands-free operation, follow these instructions: 1. Press / to mute the phone. 2. Return the handset to the hang-up cup. You are now in hands-free operation. Direct your conversation to the microphone. or 1. Press M until you see Turn off. Mute on or 2. Press O to select. You will see Mute. 3. Return the handset to the hang-up cup. You are now in hands-free operation. Direct your conversation to the microphone. Caution: If you return the handset to the hang-up cup without muting it first, your call will be ended. Using Hands-free Features 33 Adjusting Earpiece Volume To adjust earpiece volume: Tip: The volume keys are located on the side of the phone. · · Increase the volume by pressing the upper volume key. Decrease the volume by pressing the lower volume key. As you press the keys, the phone's speaker demonstrates the new volume level. The bar graph in the display represents the volume level. The higher the graph, the louder the volume. Volume + Quit? 34 Using Your Phone Adjusting Ringer Volume Use this feature to adjust the volume of the ringer. The phone sounds the new volume level as you adjust it. To adjust the ringer volume: 1. Press M until you see Phone then press O. Setup, and 2. Press M until you see Adjust Ring Volume, and then press O to select. 3. Increase the volume by pressing the upper volume key. or Decrease the volume by pressing the lower volume key. 4. Press and hold C to exit the menu. Tip: You can also press E and then the up or down volume key to adjust ringer volume. Adjusting Ringer Volume 35 36 Using Your Phone Using In-Call Features Read this section to learn how to use In-Call menu features. The In-Call menu is displayed when you press M during a call. See "Using The In-Call Menu" on page 48 for more information. What You Will Learn · · · using call waiting using call holding using call muting 37 Muting a Call For privacy during a call, try muting the phone. You hear the party on the other end, but the other party does not hear you. While in a call: 1. Press /. or Press M until you see Turn off. Mute on or 2. Press O to select. You will see Mute. To unmute a call: 1. Press / again. or Press M until you see Turn off. Mute on or 2. Press O to select. 38 Using In-Call Features Using Call Waiting You must subscribe to this network feature through your service provider(s). If you have subscribed to Call Waiting, you must first activate it through the Options menu (see "Activating Call Waiting" on page 83). After you activate it, you are notified of incoming calls while you are on the line in two ways. When a call comes in, you hear a beep and see the message Call Waiting followed by Answer?. If you want to... Then... Press O. Your current call is placed on hold. Press C. 1. Press M. You will see end current call before answering the waiting call End Active Call accept the waiting call reject the waiting call 2. Press O. Your phone rings and can now be answered normally. You may see one of the following messages during call waiting activities: Message Trying Description Your phone is attempting to switch between the current and held call. The attempt to hold a call was unsuccessful. A call is already on hold. You can only place one call on hold. The held call could not be made active again. Your phone is working on a previous command. Wait a short time before repeating the new command. Hold Failed Cannot Hold Second Call Reconnect Failed Busy Try Later Using Call Waiting 39 Placing a Call on Hold You must subscribe to this network feature through your service provider(s). You can place a call on hold to receive a new call or while making a new call. You can only place one call on hold at a time, so some options may not be accessible if you have already placed a call on hold. To place a call on hold: 1. Press M until you see Hold Call. 2. Press O. Your current call is put on hold and you will see Call Holding followed by Reconnect?. Once your call is on hold, you have these options: If you want to... Then... 1. Press M until you see Make New Call, and then press O to select. 2. Dial the number as usual, and then press O to place the call. When you are connected to either number, you will see 2 Calls followed by Switch?. Press O to switch to the other call and automatically place the current call on hold. Press M until you see End and then press O to select. Both calls are disconnected, and the display returns to standby. Active & Held Call, make a new call switch between calls end both calls end current call Press C at any time. 40 Using In-Call Features If you want to... Then... Press M until you see End Held Call, and then press O to select. The held call is disconnected, the current call remains connected, and you see End Call?. end call that is on hold You may see one of the following messages: Message Trying Description Your phone is attempting to switch between the current and held call. The attempt to hold a call was unsuccessful. A call is already on hold. You can only place one call on hold. The held call could not be made active again. Your phone is working on a previous command. Wait a short time before repeating the new command. Hold Failed Cannot Hold Second Call Reconnect Failed Busy Try Later Placing a Call on Hold 41 42 Using In-Call Features Using the Menus Many of your phone's features are organized into lists of options called menus. There are three menus: the Options menu, the Quick Access menu, and the In-Call menu. Some of these options give you access to additional lists of options called submenus. Learn how to navigate through your phone's three main menus. Once you become familiar with these menus and their features, go to "Customizing the Menu System" on page 137 for instructions on how you can personalize your menus. What You Will Learn · · · using the Options menu using the Quick Access menu using the In-Call menu 43 Using the Options Menus The Options menu gives you access to the features and options included with your phone. Navigate the Options Menus Learning how to use just a few keys enables you to move freely through the entire menu system. If you want to... enter the Options menu scroll through the Options menu select options and submenus Then... Press M to access the Options menu. You will see the first available submenu. · Press M to scroll forward. · Press * or # to scroll backward or forward. Press O to select a menu option or submenu when that option or submenu name is displayed. Press C to exit the feature or submenu. · Press and hold C to exit the Options menu. · exit features and menus Note: If you press M during a call, you will see the In-Call menu which is described on page 48. How the Phone Responds As you scroll through the Options menu, you will see one of three questions on the bottom line of the display. If your phone asks... View Options? Then... Press O to enter the submenu. Press O to select the Select? displayed feature. Press O to exit the feature. Quit? 44 Using the Menus Display Messages and Icons If you see... Then... This indicates a feature has been activated. The display returns to the menu in a few seconds. y Completed ! Failed Enter PIN or Enter Name Enter requested information. Then press O. u Busy Try Later You may have requested information while your phone was completing another task. This indicates where you are in a menu. Your phone may take a few seconds to request settings from the network. s w Customize the Options Menu To personalize the Options menu--to hide and move features--see "Move Menu Features" on page 138. Using the Options Menus 45 Using the Quick Access Menu The Quick Access menu is a way to keep your favorite menu options readily accessible. Each digit key, 1 to 9, has a Quick Access feature assigned to it. See the chart on page 47 for the default setup. If you know the number of the feature, activating that option takes only two button pushes! If you do not know the number or want to review your options, just scroll through the icon menu and read the tag attached to each option. Activate the Feature Directly To access the feature directly: Press E, and then press the digit key of the feature. Scroll to the Feature To scroll to the feature: 1. Press E. 2. Press M to scroll through the available features. or Press * or # to scroll backward and forward. 3. Press O to select a feature. 46 Using the Menus Default Quick Access Settings The following features (and associated icons) are the default settings for the Quick Access menu. Key Icon Quick Access Feature Find Name searches your Phone Book by the full name. Check Signal checks the strength of the signal from the satellite network. Call Voicemail calls your Voicemail number to check your Voicemail. Mute Phone mutes the phone. Lock Now locks your phone immediately. Adjust Ring displays and sets the incoming call ring tone volume. Read Messages displays the newest message received Register Now initiates a systematic manual search for a network on which to register. You must wait three minutes between registration attempts. Forward On/Off activates or deactivates unconditional call forwarding depending on the current setting. 1 2 3 4 5 6 7 B & R J H N K 8 f 9 P Customize the Quick Access Menu See "Personalizing the Quick Access Menu" on page 140 for instructions on how to customize the menu. Using the Quick Access Menu 47 Using The In-Call Menu This menu lets you access specific features while you are in a call. Because this menu is not available until you are actually in a call, you cannot review it off-line. Entering the In-Call Menu While you are in a call: Press M to view the In-Call menu features. In-Call Menu Features The In-Call menu dynamically changes depending on the type of call you are in. Hold Call single active call Make New Call Turn Mute on or off Make New Call held call End Active Call End Active Call active call and a call waiting Reject Call Waiting Turn Mute on or off End Active Call active call and a held call Turn Mute on or off End Held Call End Active & Held Call Reconnect Held Call held call and a call waiting Reject Call Waiting End Held Call? 48 Using the Menus