A335W User manual Jabra A335w 1. 2. 3. 4. 5. 6. 7. 8. 9. Thank you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About your Jabra A335w . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 What your new Jabra A335w can do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 What the LED indicators mean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 How to get started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 How to pair the dongle with a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 How to use the dongle for PC based IP telephony . . . . . . . . . . . . . . . . . 6 How to install Jabra PC Suite. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 How to update firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 10. Troubleshooting & FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 11. Need more help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 12. Certification and safety approvals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 13. Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 1 English 1 Thank you Thank you for purchasing the Jabra A335w USB dongle. We hope you will enjoy it! This user manual will get you started and ready to make the most of your new dongle. NOTE: The installation procedure described in this manual may be a little different from the actual installation procedure on your computer. This depends on which version of Windows and which settings you are using. If you are using a Macintosh computer, the dongle is fully operational, but you will not be able to download and use the Jabra PC Suite. English 2 2 About your Jabra A335w 1 LED indicator blue/green/red 2 LED indicator blue 3 Multifunction button 3 What your new Jabra A335w can do 4 What the LED indicators mean What it tells you about your headset In pairing mode Pairing successful Pairing failed or cancelled Connected to a headset and ready for use Active, but no connection to headset Active call Incoming call Device Firmware Update (DFU) mode Microphone mute Audio mode In focus What you see Solid blue light Rapid blue flas Solid blue light off Solid green light Flashing green light One flashing blue light Two flashing blue lights not simultaneously Flashing red/green lights Red flash Two flashing blue lights simultaneously 5 blue light flashes 3 English The Jabra A335w is a Bluetooth® audio card that supports both narrowband and wideband speech and enables you for instance to use IP telephony on your computer via a Bluetooth® headset. It is really easy to use ­ it is Plug & Play! 5 How to get started The Jabra A335w is easy to use ­ just insert your dongle into a computer, pair it with a headset ­ and it is ready to use! Inserting the dongle into a USB port If possible, choose a USB port where you are able to see and handle the dongle. When you have inserted the dongle, the computer automatically detects it. On Windows VistaTM, Driver Software Installation is shown on your screen. On Windows® XP, Found New Hardware is shown. The dongle uses standard drivers on your computer and is ready to use right away. NOTE: Normally when inserted, the dongle is automatically selected as the default audio device on your computer. Once you remove the dongle, the prior default audio device is automatically reselected. If not, look in the FAQ section. When you use the dongle for the first time, it automatically goes into pairing mode, indicated by the solid blue LED indicator. Putting the headset in pairing mode If you use a Jabra headset, you usually put it in pairing mode by: · making sure that the headset is turned off. · pressing and holding the on/off/pairing button until the LED indicator is solid blue. If you use another headset, follow the instructions in the user manual of that particular headset. Pairing the dongle and headset Place the headset close to the dongle and wait a few seconds. When the pairing is completed, the LED indicator on the dongle turns solid green. The dongle and the headset are now connected and ready for use. If the dongle goes out of pairing mode ­ indicated by a flashing green LED indicator ­ press and hold the Multifunction button until a blue solid light indicates that the device is in pairing mode again. See chapter 6. Establishing audio streaming Press the Multifunction button on the dongle as illustrated to accept an incoming call. To end a call, press the Multifunction button again. English 4 6 How to pair the dongle with a headset Putting the dongle in pairing mode Your put the dongle in paring mode by: · inserting the dongle. · pressing and holding the Multifunction button until the LED indicator is solid blue. Putting the headset in pairing mode If you use a Jabra headset, you usually put it in pairing mode by: · making sure that the headset is turned off. · pressing and holding the on/off/pairing button until the LED indicator is solid blue. If you use another headset, follow the instructions in the user manual of that particular headset. Pairing the dongle and headset Place the headset close to the dongle and wait a few seconds. When the LED indicator on the dongle turns solid green, the pairing is completed. The dongle and the headset are now ready for use. In case the two devices are not successfully paired, the solid blue LED indicator turns off. Repeat the steps above until the pairing is completed. TIP: If you have installed the Jabra PC Suite, you can also use it to enter pairing mode or clear the pairing list. See chapter 8. 5 English Pair your dongle with a headset to enable audio streaming (sound) between the two. Once you have paired your dongle and a headset, they will stay connected. You can pair your dongle with other headsets, but only with one headset at a time. If the dongle is delivered together with a headset, it might already be paired with the headset from the factory. 7 How to use the dongle for PC based IP telephony How to use the dongle for PC based IP telephony Insert the Jabra A335w dongle into a computer and pair it with a headset. See chapter 5 on how to do this. When you receive/make a call, press the Multifunction button on the dongle to turn on audio streaming to the headset and wait a few seconds. To turn audio streaming off, press the Multifunction button again. TIP: You can install different drivers to support advanced features on your Jabra headset when using the Jabra A335w dongle for IP telephony. See below. How to install IP telephony drivers e.g. Skype Go to www.jabra.com/A335w to download and install the Jabra PC Suite. See chapter 8. The Jabra PC Suite contains IP telephony drivers, e.g. for Skype. How to listen to music Insert the Jabra A335w dongle into a computer and pair it with a headset. See section 5 on how to do this Press the Multifunction button on the dongle to turn on audio streaming to the headset and wait a few seconds. To turn audio streaming off, press the Multifunction button again. English 6 8 How to install Jabra PC Suite For basic features as IP telephony, you do not have to use the Jabra PC Suite. But for E-hook functionalities, such as support for Answer/End and ring tone detention in headset, Jabra PC Suite installation is needed. To benefit from the Jabra PC Suite, you have to install it on your computer from the enclosed CD or www.jabra.com /A335w. Installing Jabra PC Suite · Download and save the Jabra PC Suite from www.jabra.com/A335w. · Open the JabraPCSuitesetup.exe file and complete the Installation Wizard. If you use Windows Vista, you may get a User Account Control message. Just click Allow. During the installation you may be asked to run a Microsoft update. Please do so. This may take a few minutes. When the Installation Wizard is finished, you will get a Windows Security message. Please ignore the message and continue. The Jabra PC Suite is now ready for use. Using the Jabra PC Suite Go to Start on your computer to launch the Jabra PC Suite. 7 English The Jabra PC Suite enables you to control your Jabra A335w, download drivers, e.g. for IP telephony, or update the firmware on the dongle. The use of the Jabra PC Suite is an extra feature that you can use to get the most out of your Jabra A335w dongle. 9 How to update firmware You can update the firmware on your Jabra A335w to benefit from the latest editions. Before you can update the firmware, you need to install the Jabra PC Suite. See chapter 8 on how to do this. You update by downloading a new firmware file in the following way: Insert the Jabra A335w dongle To update your dongle, you must insert it into your computer. WARNING: Do not remove the dongle while the firmware is being updated. WARNING: Make sure your computer will not shut down, or enter sleep or standby mode, while the firmware is being updated. Download the firmware file To download the firmware file, go to www.jabra.com/A335w and save the firmware file on your computer. Run the Jabra Device Firmware Updater wizard To run the updater wizard, go to Start on your computer to launch the Jabra Device Firmware Updater wizard: · when asked to select which device to update, select the Jabra A335w. · when asked to find the firmware file, locate it where you have just saved it on your computer, and select it. During the installation · You may get a notice that your dongle is already equipped with the latest edition of the firmware. In that case, cancel the update. · Your computer runs the Found New Hardware wizard. If you use Windows Vista, the wizard will run automatically. If you use Windows XP, please, complete the wizard. You may get a Windows Security message. Please, ignore the message and continue. When the update is complete, press Finish ­ the latest edition of the firmware is now installed on your dongle. If the firmware is not successfully installed, a failure message will be shown - just repeat the Jabra Device Firmware Updater procedure as described above. English 8 10 Troubleshooting & FAQs I have pairing problems? · Make sure that the dongle is in paring mode, indicated by a solid blue light. · Make sure that the headset you are trying to pair with the dongle is charged and in pairing mode. See the instructions in the user manual of that particular headset. · If the above solutions do not solve the problem, you can install the Jabra PC Suite. This will give you access to advanced features, e.g. clearing of the paring list. I cannot hear anything in my headset? · Make sure that the Jabra A335w is selected as audio device on both your computer in the Control Panel and in the application you are using. · Press the Multifunction button on either the dongle or the headset to accept an incoming call or to start audio streaming. My computer does not detect the dongle? · Try to insert the dongle in another USB port. The computer does not automatically toggle between my dongle and another default audio device when I insert/remove my dongle? You can always select the dongle as your default audio device manually. · Go to the Control panel on your computer · Open the menu Sound and Audio devices. When inserted you can select the Jabra A335w as your default device for Sound playback and Recording. · Press Apply and then press OK. If you are using Macintosh ­ Go to System preferences on your computer. When inserted you can select the Jabra A335w in the Sound menu under Output and Input. 9 English 11 Need more help? European customer service information · Web: · Phone: www.jabra.com (for the latest support info and online User Manuals) Belgique/Belgium 0800722 52272 Danmark 70252272 Deutschland 08001826756 Die Schweiz 00800 722 52272 España 900 984572 France 0800 900325 Israel 00800 722 52272 Italia 800 786532 Luxembourg 00800 722 52272 Nederland 0800 0223039 Norge 800 61272 Österreich 00800 722 52272 Portugal 00800 722 52272 Suomi 00800 722 52272 Sverige 020792522 United Kingdom 0800 0327026 English 10 USA and Canada warranty · Web: · E-mail: · Phone: www.jabra.com (for the latest support info and online User Manuals) Technical support: techsupp@jabra.com Information: info@jabra.com 1 (800) 327-2230 (toll-free in USA and Canada) Asia Pacific customer contact information · Web: www.jabra.com (for the latest support info and online User Manuals) · Toll Free Australia: 1-800-083-140 (Monday to Friday 10:00 ­ 19:00) China: 800-858-0789 (Monday to Friday 08:00 ­ 17:00) Hong Kong: 800-968-265 (Monday to Friday 08:00 ­ 17:00) Indonesia: 001-803-852-7664 (Monday to Friday 08:00 ­ 17:00) Japan: 0034-800-400-594 (Monday to Frida ...