Detailed instructions for use are in the User's Guide.
Jabra PC Suite
User's Guide
©2008, Jabra A/S
Contents
1. JABRA PC SUITE OVERVIEW .....................................................................................................3 Elements of the Jabra PC Suite..............................................................................................3 System Requirements .............................................................................................................4 INSTALLING JABRA PC SUITE ....................................................................................................5 USING SOFTPHONES WITH YOUR JABRA HEADSET ....................................................................8 Using Skype .............................................................................................................................8 Using Cisco IP Communicator ................................................................................................9 Using Microsoft Office Communicator................................................................................. 10 Using Other Types of Softphones and Audio Programs .................................................... 11 THE JABRA DEVICE SERVICE .................................................................................................. 12 Running and Using the Device Service............................................................................... 12 Purpose of the Device Service .......................................................................................................12 Running the Device Service ...........................................................................................................12 The Jabra Icon in the Notification Area ............................................................................... 12 The Device Service Settings Window.................................................................................. 13 Setting the Target Softphone ............................................................................................... 15 Connecting Applications to the Device Service .................................................................. 16 Viewing the Known Devices List.......................................................................................... 17 Device Service Preferences ................................................................................................. 18 THE JABRA CONTROL CENTER ............................................................................................... 19 Running and Using the Jabra Control Center ..................................................................... 19 Purpose of the Control Center.......................................................................................................19 Running the Control Center...........................................................................................................19 The Control Center Window ................................................................................................. 19 THE JABRA DEVICE FIRMWARE UPDATER ............................................................................... 21 Introduction to the Firmware Updater .................................................................................. 21 Running the Firmware Updater............................................................................................ 21 THE JABRA SKYPE INTERFACE ............................................................................................... 24 Running and Using the Skype Interface.............................................................................. 24 Purpose of the Skype Interface ......................................................................................................24 Running the Skype Interface ..........................................................................................................24 The Skype Interface Window ............................................................................................... 25 Configuring Skype to Accept the Jabra Connection........................................................... 26 USING JABRA DEVICES WITH ANY WINDOWS PROGRAM......................................................... 28 JABRA A335W SETTINGS IN THE CONTROL CENTER............................................................... 30 Control Center Buttons for Jabra A335w ............................................................................ 30 The Settings Tab for Jabra A335w ...................................................................................... 31 The Advanced Tab for Jabra A335w ................................................................................... 32 The Headset Tab for Jabra A335w...................................................................................... 33
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Chapter 1: Jabra PC Suite Overview Elements of the Jabra PC Suite
1. Jabra PC Suite Overview
Elements of the Jabra PC Suite The Jabra PC Suite is a collection of PC programs that enable you to configure your Jabra solution, update its firmware and control the way your headset will work together with your PC softphones and other audio programs. The Jabra PC Suite includes the following programs: · Jabra Device Service This simple program runs in the background and monitors your USB ports for Jabra devices. It enables the Jabra Control Center and softphone interfaces to interact with Jabra devices. While the Device Service is running, you will see a Jabra icon in the Windows notification area (close to the clock in the bottomright corner of your screen); right click the icon to set preferences and access links to other Jabra programs. You must have this service running in order to use any of those programs together with your Jabra device. · Jabra Control Center This program enables you to configure your Jabra headset from your computer and to configure the interaction between your headset and your softphone programs. · Jabra Device Firmware Updater This program enables you to update the firmware of your Jabra devices. Firmware is a type of software that runs inside many types of electronic devices, managing their various internal processes. Occasionally, Jabra may release updates that can improve performance or add new functionality to your Jabra product. You can find these updates on the Jabra web site and may receive e-mail about firmware updates if you register your devices with Jabra (which we recommend). · Jabra Skype Interface This is a simple background program that manages the connection between your headset solution and the Skype softphone program. Among other things, it enables you to answer a Skype call using the controls on your headset. · Jabra Cisco IP Communicator Interface This is a library (DLL) that is added to your Cisco IP Communicator installation if it is present when you install Jabra PC Suite. It enables you to control Cisco IP Communicator from your headset, but is otherwise invisible and does not require you to manually run or configure it. If you install Cisco IP Communicator after installing Jabra PC Suite, then reinstall the PC Suite to get the Cisco driver.
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Chapter 1: Jabra PC Suite Overview System Requirements
System Requirements To run the Jabra PC Suite, your computer must meet or exceed the following requirements: · Operating System: Microsoft Windows 2000 SP4 or later; Microsoft Windows XP with Service Pack 2 or later; or Microsoft Windows Vista (all variants). 64-bit versions of Windows are not supported. · Hardware: A USB connection must be available and a Jabra device must be connected to it.
Jabra PC Suite supports the following softphone solutions: · Skype: version 3.2 or above · Cisco IP Communicator: version 2.0.1.1 or above · Microsoft Office Communicator 2007 · Other softphones: All softphones will recognize your Jabra headset as a standard Windows sound card with sound-in and sound-out features. However, you will not be able to control these phones from the Jabra headset (i.e., you will need to use the softphone user interface to place and answer calls).
Note: Jabra is constantly evaluating the softphone market to see which new programs should be supported with a dedicated driver, as listed above for Skype, Microsoft and Cisco. Contact your Jabra representative or see the Jabra web site for the latest news on softphone driver development.
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Chapter 2: Installing Jabra PC Suite System Requirements
2. Installing Jabra PC Suite
To install Jabra PC Suite on your computer: 1. If are using the Cisco IP Communicator softphone program, then install that program first. (If you add this program later, you can simply re-run the Jabra PC Suite setup wizard to install the Jabra driver for Cisco.) 2. If an older version of Jabra PC Suite is already installed on your PC, then please close the Jabra Device Service if it is running. 3. Insert the CD-ROM that came with your Jabra product or download the Jabra PC Suite installer from www.jabra.com. 4. Double click on the JabraPcSuiteSetup.exe file. 5. The installation wizard launches, starting with a Welcome screen.
There are no settings here, so just read the text and click on Next. 6. The End-User License Agreement page opens.
Read the license agreement carefully. If you agree with its terms, then mark the I accept... check box and click on Next. You can also Print the agreement from here if you like.
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Chapter 2: Installing Jabra PC Suite System Requirements
7. The Custom Setup page opens.
The Jabra PC Suite includes either four or five programs, all of which will be installed by default. (The fifth program, the Cisco IP Communicator Interface, is made available only if the Cisco softphone is already installed on your system.) We recommend that you install all of the listed programs, though you might exclude the Skype Interface and/or the Cisco IP Communicator Interface if you are sure you will never use these. To remove a program, click on the hard-disk icon next to the target name to open a menu that you can use to exclude that program. Buttons at the bottom of this page also enable you to see how much disk space will be used and to reset the page to its default settings. Click on Next when you are done making settings here. 8. The Startup Options page opens.
The setup program is able to create shortcuts in your Windows start-up folder that will launch the Jabra Device Service and/or Skype Interface at startup. Set these as follows: o Start Jabra Device Service...: This program runs in the background and enables advanced control functionality for your softphones and headset. We recommend that you leave this box marked if you will often use a softphone with your headset. See also "Running and Using the Device Service" on page 12 for details about this program. o Start Skype Interface...: Leave this box marked if you intend to use Skype with your Jabra headset. See also "Running and Using the Skype Interface" on page 24 for more information about this program. Click on Next when you are done.
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Chapter 2: Installing Jabra PC Suite System Requirements
9. The Ready to Install page opens.
You are now finished setting your installation options. Click on Install to install the software. 10. A progress bar is shown to track your installation. When installation is complete, the Completed... page opens.
Click on Finish to close the setup program and start using your new software.
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Chapter 3: Using Softphones with Your Jabra Headset Using Skype
3. Using Softphones with Your Jabra Headset
The Jabra PC Suite has two primary functions: configuring your headset and providing a feature-rich softphone integration that includes remote call control from the headset. Basic softphone functionality is provided via Windows and plug-and-play, which results in your headset appearing as a standard PC sound card with sound-in and sound-out abilities. However, other elements of the Jabra PC Suite will enable you to control your softphone from your headset's buttons. Features include the ability to answer incoming calls, place calls on hold, switch between held calls and more. The exact set of features that are supported vary slightly between softphone types, as outlined in the table below and elaborated in the sub-sections that follow. The available features will also depend on the Jabra product you are using with your softphone.
Function Accept incoming call End call Mute microphone Place call on hold Resume call on hold Redial Skype Cisco IP Communicator Microsoft Office Communicator
Using Skype Skype is a well known and widely used softphone solution. It is free to download and use, though some advanced services (such as the ability to dial out to traditional phon ...
