Keyspan:USB Server - User Manual Table of Contents 1 Introduction · · · · · Compatible USB Devices Connectivity to USB Devices Connectivity to Network Requirements What's Inside The Package 5 Local Settings · Overview · The Local Settings Tab 6 Menus Commands · Overview · Advanced menu 2 Installation Instructions · Installing the USB Server Hardware · Installing the Keyspan Server Utility software · Uninstall Instructions 7 Network Discussion · · · · · Setting Up On Different Types of Networks LAN - No Connection To Internet/WAN LAN - With Connection To Internet/WAN LAN - With DSL Router/Gateway Wireless Network (Airport/802.11) 3 Using Your USB device On The Network · · · · · · · · · Overview Using Your First USB Device Other Methods To Connect Your USB Devices Using Auto-Connect Feature For Windows Using The USB Server System Tray Feature Using Auto-Connect Feature For Mac Using Device Force Disconnect Using The Single-User Connect Mode USB Device Status Details 8 Troubleshooting · · · · · · · Before You Begin Status Lights UDP Ports Network Issues USB Devices Resetting The USB Server Hardware When You Need More Help 4 Changing USB Server's Settings · · · · · · · Overview Editing A Specific USB Server USB Server Settings Descriptions Applying/Canceling New Server Settings Restoring Default Settings Advanced menu Updating Your USB Server's Firmware 9 Appendices · Frequently Asked Questions (FAQs) · USB Device Compatibility · Overview · Tested USB Devices · Status Light Behavior · Windows XP Firewall Configuration · Notices · Keyspan License and Warranty Information · Support Information This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 1 Keyspan:USB Server - User Manual 1 Introduction The USB Server makes it possible for USB devices such as scanners, printers, hard drives, etc. to be used and shared by client PCs on a Local Area Network (LAN)! It is ideal for home office, small office or classroom use. The USB Server supports both Ethernet and Wi-Fi networks -making it easy to print to a USB printer from a Wi-Fi based laptop! Compatible USB Devices This release of USB Server software supports USB printers, USB multi-function printers, USB scanners, USB hard drives, USB HID devices (ie keyboards and mice), and other USB devices. USB audio and video products are not compatible with this release. See the Keyspan web site for further compatibility details. Connectivity to USB Devices The Keyspan USB Server provides the following connections to your USB Devices: · 4 USB 2.0 Full-Speed ports (12 Mbps) · Full 500mA power provided to each port Connectivity to Network The Keyspan USB Server provides the following connections to your Network: · RJ45 Ethernet connector · 10/100 autosensing · IP addressing: Static/DHCP/Zeroconfig Requirements · Macintosh: Mac OS X 10.3 (or later) · Windows: Windows 2000/XP or greater What's Inside The Package The Keyspan USB Server package includes: · · · · Keyspan USB Server (US-4A) Power Supply Quick Start Sheet(s) Mac and Windows compatible CD with software and user manual This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 2 Keyspan:USB Server - User Manual 2 Installation Instructions Installing the USB Server Hardware Note: Do not connect your USB device(s) to the Keyspan USB Server until you have finished installing the USB Server software and hardware!!! The next section, Using Your USB Devices Over Your Network, will walk you through the process of connecting and using your USB devices with the Keyspan USB Server. Step 1 - Connect The Keyspan USB Server To Your Network First connect an Ethernet cable to the USB Server's Ethernet port (see next image): Once the Ethernet cable is connected, connect the other end of the cable to your network. This can be a free Ethernet port on your DSL router, Ethernet hub, or 802.11 (aka Airport) router/base station. If you do not have a network, you can connect the USB Server directly to the Ethernet port on your computer. Tech Note: If you have more questions about connecting the USB Server to your network, please read the USB Server Networking Discussion section in this manual. Step 2 - Connect the USB Server's Power Supply / Read the LEDs Connect the included power supply to the USB Server's power connector (see next image): This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 3 Keyspan:USB Server - User Manual Once the USB Server has power, you will notice the USB Server's status lights turn on and off. After a few seconds, the lights will stop blinking. If the USB Server is responding properly, the four green USB lights will turn on and stay solid. You should also notice that the first green SYSTEM light will blink on and off every few seconds. Ignore any other status lights for now. Tech Note: The LEDs on the USB Server can also indicate other status such as IP configuration type, server status, etc. For a detailed description of what the LED lights indicate, please read the Status Light Behavior appendix in this manual. TROUBLESHOOTING: You may see red lights on the server at this point in the installation. This is normal until you install the Keyspan Server Utility software on at least one computer. TROUBLESHOOTING: If you do not see the USB lights turn on and/or do not have a blinking green SYSTEM light, please proceed to the Troubleshooting:Status Lights section in this manual. Keyspan USB Server hardware installation is now complete. Please proceed to the Keyspan Server Utility software installation instructions. Installing the Keyspan Server Utility software Tech Note: The following instructions outline the installation of the Keyspan Server Utility software for both Mac and Windows operating systems. Where instructions are different for one operating system, the difference will be noted. Although screen shots of the Keyspan Server Utility software may not match to your operating system, please note that button, menu, and tab names are identical on both platforms. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 4 Keyspan:USB Server - User Manual Step 3 - Insert the Keyspan USB Server CD-ROM Turn your computer ON. When your computer starts up, place the Keyspan USB Server CD into the CD-ROM drive. MACINTOSH NOTE: When the CD icon appears on your desktop, double click on its icon to display its contents. Locate the Keyspan USB Server Installer icon and double click to start the installation process. Follow the instructions on screen. WINDOWS NOTE: Windows will automatically open the Keyspan CD Browser window. Using the on-screen menus, locate the Keyspan USB Server Installer selection and click it to start the installation process. Follow the instructions on screen. WINDOWS Tech Note: During and/or after the software installation, the Windows New Hardware Wizard may ask you to install software several times. Select 'Install the software automatically' and click next until the New Hardware Wizard tells you that the installation is finished. PLEASE NOTE that you will not be able to use your USB Server until you complete the New Hardware Wizard process. Step 4 - Running the Keyspan Server Utility application Once the Keyspan installer completes, it will automatically launch the Keyspan Server Utility application. You will use this utility to configure the USB Server. Tech Note: Firmware Update: The first time you launch the USB Server program, you may be asked to update your USB Server's firmware. If you get this message, please update your firmware as per the on screen instructions. Please note that you can also find instructions on how to do this in the Updating Your Firmware subsection in the Changing USB Server's Settings section later in this manual. In the Keyspan USB Server window, click the Servers tab. You will now see your USB Server listed in this tab (see next image): This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 5 Keyspan:USB Server - User Manual Tech Note: Server Names and Serial Numbers: Out of the box, your USB Server will show up as 'Unnamed'. You can change your USB Server's name in Servers tab. You will also notice a serial number listed next to your USB Server name. This serial number corresponds to the last five digits of your USB Server's MAC/Network address (printed on the bottom of your USB Server hardware). Tech Note: About Firmware Updates: When you first launch the Keyspan Server Utility software, you may get a message stating that there is new firmware available for your USB Server hardware. We recommend that you update your firmware now. To do this, please follow the instructions on-screen instructions to update your firmware. Once the update is complete, proceed to Step 5. Tech Note: About Multiple Servers: If you have multiple unconfigured USB Servers on your local network, you can determine which server you are configuring by looking at the serial number presented by the Keyspan Server Utility application. This number correlates to the MAC/Network address that is printed on the bottom of your USB Server hardware. TROUBLESHOOTING: If you do not see any USB Servers in this window, please proceed to the Troubleshooting:Network Issues section in this guide. Step 5 - Software Installation Complete! Keyspan Server Utility software is now complete. You may now proceed to the Using Your USB Devices On The network section in this guide. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 6 Keyspan:USB Server - User Manual Uninstall Instructions If you need to uninstall the Keyspan Server Utility software, please follow these instructions: MACINTOSH NOTE: Run the "UninstallUS4A.pkg" uninstaller program. This program is located on the CD that came with your USB Server. You can also download the uninstaller from Keyspan's web site (http://www.keyspan.com). WINDOWS NOTE: Uninstall the Keyspan Server Utility software using the Add/Remove Programs control panel. (located in START menu -> SETTINGS -> CONTROL PANEL ). Once the Add/Remove Programs control panel is open, locate and select the Keyspan USB Server software and then click the Change/Remove button. Follow the instructions on-screen to complete the uninstall. You may now proceed to the next section in this guide... This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 7 Keyspan:USB Server - User Manual 3 Using Your USB Devices On The Network Overview In this section, you will learn how to use your USB devices via the Keyspan USB Server. You will learn to: · connect your USB device (hardware) to the Keyspan USB Server's USB port · virtually connect to your USB device using the Keyspan USB Server software · using the Connect and Disconnect buttons · using the Auto Connect Feature for Printers on Windows · using the Auto Connect Feature for Printers on Mac OS X · use your USB device via the Keyspan USB Server Tech Note: These instructions are intended to help you connect a USB device (ie printer, scanner, etc.) to the USB Server for the very first time. It is highly recommended that you only connect one USB device at this time. To connect additional devices, repeat these instructions for each device. Using Your First USB Device Step 1 - Connecting Your USB Device To The USB Server Before using the Keyspan USB Server, connect your USB device to any USB port on the Keyspan USB Server. Tech Note: USB Lights: US-4A Only: Above each USB port is a green LED light (for a total of 4 lights). These lights indicate whether or not your USB device is supported in the current software/firmware. If your device is supported, you will have a solid green light. If you have a slow blinking light, your USB device is not currently supported. Please contact Keyspan if you have a slow blinking light. Once your USB device is connected to the USB Server, open the Keyspan Server Utility application. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 8 Keyspan:USB Server - User Manual MACINTOSH NOTE: The Keyspan Server Utility application is located in your Applications folder. Double click the Keyspan USB Server icon to open the Keyspan Server Utility application. WINDOWS NOTE: The Keyspan Server Utility application is located in your START menu -> PROGRAMS -> KEYSPAN SERVER -> Server Utility. Once it is open, click on the USB Devices tab. You will see the names of your USB devices listed in this tab (see next image): Tech Note: US4A: The USB device's name that is shown is the name that is programmed into your USB device by its manufacturer. This name may different from the actual name and model number of your device. For example, if you have a HP Deskjet 882 printer, it may appear as HP Deskjet 880 or HP Printer. Some USB devices do not have any names programmed into them. For 'unnamed' USB devices, the USB printer's programmed Vendor ID (VID) and Product ID (PID) will be shown. You can rename your USB devices. For more information, please read the USB DEVICE CONFIGURATION subsection in the Changing USB Server's Settings section in this manual. TROUBLESHOOTING: US4A: If you do not see your USB device in the Keyspan USB Server application, please proceed to the Troubleshooting:USB Devices section in this manual. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 9 Keyspan:USB Server - User Manual Step 2 - (Virtually) Connecting Your USB Device In the USB Devices tab, the following information is shown: Action: The Action column contains an icon Device Name: The name of your USB device. This is the name programmed into the USB device itself. Note: This name can be changed. Read the USB DEVICE CONFIGURATION subsection in the Changing USB Server's Settings section in this manual for more details. Status: This is the current Status of your USB device. This field is dynamic and will change as you start to use USB devices through the USB Server. For now, we're only concerned with the Available status (which means that the USB device is ready to used via the USB Server) but there are other Status. For details, please see the USB Device Status Details subsection later in this manual. Location: This column shows the server and server's USB port number that your USB device is connected to. For example, the location 'MyServer:3' means that your USB device is connected to USB port number 3 on the USB Server called 'MyServer' . Note: You can change the name of your USB Server. Read the USB Server Settings Descriptions subsection in the Changing USB Server's Settings section in this manual for more details. To use a USB device, you will need to first 'connect' your USB device via the Keyspan Server Utility software. To connect your USB device to your computer via the USB Server, select your USB device and then click the green Connect button under the ACTION column as shown below: You will notice that your USB device's Status will change from Available to In Use by [ComputerName]. At this point, you can now use this USB device as if it is connected directly to your computer. You can repeat this step for every USB device that you want to use. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 10 Keyspan:USB Server - User Manual Tech Note: US4A/PS4A: By default, the USB Server is configured to use the Multi-User Connect Mode. In this mode, all USB devices will be shared in a oneat-a-time mode. Before you can use a USB device, you will have to connect to it to gain exclusive access. Once you are finished using the USB device, you will have to disconnect from that device before others can use it. In this mode, the USB Server acts like a library where your USB devices are checked out for use and checked back in so that other can use these devices. This process can be automated by using the Auto-Connect Feature. Continue reading this section for details. In Multi-User' Connect Mode, you can also dedicate USB devices to certain computer, set up passwords for a certain USB device, and setup Auto-Connect for devices (so that you don't need to connect and disconnect your device all the time). You can also configure your USB Server to use the 'Single-User' Connect Mode where the USB Server is dedicated to a particular user. In the Single-User Connect Mode, you do not need to connect/disconnect devices since there is only one computer. You can configure the USB Server to use other sharing modes, such as Single-User mode. For more details, please read the Sharing Modes Overview sub section at the end of this section. TROUBLESHOOTING: US4A/PS4A: If a device is in use by another user, that USB device's Status show as In Use By [ComputerName]. If you wish to use a USB device that is In Use, you'll have to wait until that user finishes using it. If a printer has been setup for Auto-Connect, the printer will automatically become available once the other user finishes printer. If your computer is also setup for Auto-Connect, your print job will automatically start once the other user has finished printing. For more information on Auto-Connect, continue reading this section. Now that your USB device is connected, you can start using your USB device as if it was directly connected to your computer. Step 3 - (Virtually) Disconnecting Your USB Device(s) When you are done using your USB device, you must virtually disconnect it from your computer before it is available to everyone else on the network. To do this, open the Keyspan Server Utility application, select your USB device and then click the red DISCONNECT icon (see next image): You'll notice that the USB device's Status will change to 'Available'. Other users will also see the This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 11 Keyspan:USB Server - User Manual USB device's status change to Available. Tech Note: US4A/PS4A: Some USB devices may require additional action PRIOR to 'disconnecting' your USB device. For example, some USB devices (like printers with a card reader.) will require you to drag the device's icon to the trash, stop the USB printer's card reader software, etc. If your USB device requires such actions when the device is directly connected to the computer, please do these actions prior to clicking the DISCONNECT button in the Keyspan Server Utility software. If you forget to disconnect a USB device, please note that USB devices will automatically get disconnected if your computer goes to 'sleep' or 'hibernate', your computer is turned off, or if you disconnect from your network. In the worst cases where a device has been left in use and you cannot get the other computer to disconnect a device, you can forcibly 'Force Disconnect' a device that has been left in use. While Force Disconnecting a device is not recommended, you can learn more about this feature in the Advanced menu subsection found in the Changing USB Server's Settings section. Step 4 - Other Methods Of Connecting USB Devices (Optional) In addition to using the USB Server program to 'manually' connect USB devices to your computer, you can also: · Automatically connect and disconnect printers for improved printer sharing (by using the Auto-Connect feature) · Connect and disconnect USB devices without opening the USB Server program (by using the USB Server system tray icon) · Not 'share' your USB devices and Automatically connect USB devices to only one computer (by using the Single-User Connect Mode) For specific instructions on how to setup and use these features, please read the Other Methods To Connect Your USB Devices sub section later in this chapter. Step 5 - Finishing Up and Additional Notes You have now learned to how use your USB device via the Keyspan USB Server. If you need to connect additional USB devices, note that you can connect up to 8 USB devices to one Keyspan USB Server. While the USB Server only has 4 USB ports, we support 8 devices due to how Compound USB devices work. Compound USB devices are devices that have multiple components connected to an embedded USB hub inside 1 USB device. For example, the Lexmark X1150 is a compound device that has 2 components (one for the scanner, one for the printer). The Canon i475D is also a compound device that has 3 components (the printer, the card reader, and a HID device [for buttons on the printer]). This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 12 Keyspan:USB Server - User Manual Tech Note: Using Multiple USB Servers and USB Devices: US4A/PS4A: You can view up to 8 USB Servers in the Keyspan Server Utility software. If you are using all of the USB ports on your 8 servers, you will be able view a total of 32 USB devices in the Keyspan Server Utility software however you will only be able to have 12 USB devices 'connected' to your computer. If you need to use a 13th USB device, 'disconnect' one of your 12 USB devices via the Keyspan Server Utility software to free a location for the next USB device. If you need to have more than 8 USB Servers, configure your next 8 servers to use a different UDP port. Once you have done this, use the USB Software's Local UDP Port menu item to switch between your first 8 servers and your next 8 servers. Tech Note: Using One USB Server With Multiple Users: Only 10 users can connect to a single or set of USB Servers using the same UDP port. You can support more users by setting up additional USB Servers with different UDP port numbers. Other Methods To Connect Your USB Devices Using the USB Server program to connect and disconnect your USB devices (as outlined above) is only one method of connecting devices. While the USB Server program gives detailed information about your USB Server and USB devices connected to it, you may not always want to open the USB Server program every time you want to use your USB device. Because of this, we have created other methods to connect your USB devices. With the USB Server 1.3 software, you can: · Automatically connect and disconnect printers for improved printer sharing (by using the Auto-Connect feature) · Connect and disconnect USB devices without opening the USB Server program (by using the USB Server system tray feature) · Reclaim or Force Disconnect a device that has been left in use by another user. · Not 'share' your USB devices and Automatically connect USB devices to only one computer (by using the Single-User Connect Mode) The following subsections show you how to use these different features. Using The Auto-Connect Feature For Windows This feature will automatically connect and disconnect printers whenever you have a print job queued. This gives you a richer printing experience that is similar to using a print servers. Note: This feature is only enabled in the Multi-User Connect Mode for USB devices that are using the Shared Share Mode. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 13 Keyspan:USB Server - User Manual MACINTOSH NOTE: Auto-Connect feature for Windows is configured differently on Mac OS X systems. If you are interested in using the Auto-Connect feature for Mac, please skip ahead to the Using The Auto-Connect Feature For Mac subsection. Before You Begin Before you begin, please make sure that you have connected and installed your printer via the Keyspan USB Server's USB Devices tab (see the Using Your First USB Device sub section earlier in the section). To setup your printer for Auto-Connect, please follow these instructions: Step 1 - Access The USB Server System Tray Icon And Auto-Connect Settings Right click the USB Server icon in the System Tray. When the sub-menu appears, select to Auto-Connect SETTINGS. This will open the Keyspan Auto-Connect window. Step 2 - Add Your Printer To Auto-Connect In the Keyspan Auto-Connect window, click the check box next to your printer's name. Tech Note: If You See Multiple Selections For The Same Printer: US4A/PS4A: You may see your printer listed multiple times if you or your printer's software created multiple printers in Windows's Printers and Faxes window. You can either delete This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 14 Keyspan:USB Server - User Manual the extra printers in the Printers and Faxes window or enable Auto-Connect for all of the 'printers'. Step 3 - Using Your Printer Via Auto-Connect Now that you have setup your printer via Auto-Connect, you're ready to print. There is nothing special you need to do. Just print your documents as you would normally. Depending on your printer, you may get a warning stating that your printer is disconnected. IGNORE THESE WARNINGS as the Auto-Connect feature will connect the printer for you. Once the printer gets 'Auto-Connected', your print job will be sent to the printer (this may take a few seconds). When the printer has finished printing, Auto-Connect will disconnect your printer and make it available to other users. About Multiple Print Jobs From Multiple Users If you have 2 users printing to the same printer, Auto-Connect will connect the whichever computer reaches the USB Server first. The second user's print job will stay in the queue until the first user finishes printing. Once the first user's print job is finished, the first user will be disconnected and the second user will connect to the printer and his print job will automatically start. Using The USB Server System Tray Feature The USB Server system tray icon allows you to quickly: · open the Keyspan Server Utility · configure Auto-Connect settings · connect and disconnect to USB devices on your USB Server MACINTOSH NOTE: The USB Server System Tray is currently Windows only but a Mac OS X version of this feature is currently in development. Please contact Keyspan for details. To do any of the above, first find the Keyspan USB Server System Tray icon. The System Tray is located in the lower right hand corner of your screen (next to the time). This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 15 Keyspan:USB Server - User Manual Once you've found the USB Server icon, right click the icon. This will bring up a sub menu (see next image). In the sub menu: · ABOUT KEYSPAN SERVER SOFTWARE will open an about window that displays the currently installed software versions. · SERVER UTILITY will open the Keyspan Server Utility application. This is the same as opening the Keyspan Server Utility application via the START menu. · AUTO-CONNECT SETTINGS will open the Auto-Connect window. This is where you configure your printers to use the Auto-Connect window. For details about this feature, please read the Using Auto-Connect For Printers section earlier in this guide. · CONNECT TO DEVICES allows you to connect to available USB devices without having to open the Keyspan USB Server program. To do this, just select your device from the list. USB devices connected to your computer will show a check mark next to them. USB Devices connected to other computers will not show up Please note that this is the same thing as opening the Keyspan Server Utility software and manually connecting your device. The System Tray icon makes connecting and disconnecting USB devices faster and easier. · EXIT will quit the Keyspan USB Server System Tray icon. IMPORTANT!!! If the Keyspan System Tray is not running (ie you selected exit), your printers will not AutoConnect. To fix this, restart your computer or re-launching the KEYSPAN USB Server TASK from START menu -> PROGRAMS -> STARTUP This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 16 Keyspan:USB Server - User Manual Using The Auto-Connect Feature For Mac This feature will automatically connect and disconnect printers whenever you have a print job queued. This gives you a richer printing experience that is similar to using a print servers. MACINTOSH NOTE: Auto-Connect feature for Windows is configured differently on Mac OS X systems. If you are interested in using the Auto-Connect feature for Windows, please read the Using The Auto-Connect Feature For Windows subsection earlier in this section. Before You Begin Before you begin, please make sure that you have connected and installed your printer via the Keyspan USB Server's USB Devices tab (see the Using Your First USB Device sub section earlier in the section). To setup you printer for Auto-Connect, please follow these instructions: Step 1 - Access The USB Server and Click The Auto-Connect Settings Button Open the Keyspan Server Utility application. This application is located in your Applications folder and is called Keyspan USB Server. Once you have opened the Keyspan Server Utility application, click the Auto-Connect Settings button as shown below: This will open the Auto-Connect Printer Settings window. Step 2 - Enable Auto-Connect For Your Printers In the Auto-Connect Printer Settings window, you will see printers that are connected to your USB Server(s). To enable Auto-Connect for your printer, check the check box next your printer's name (as shown below). This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 17 Keyspan:USB Server - User Manual Once you have enabled Auto-Connect for your printer(s), close this window. Step 3 - Using Your Printer Via Auto-Connect Now that you have setup your printer via Auto-Connect, you're ready to print. There is nothing special you need to do. Just print your documents as you would normally. Depending on your printer, you may get a warning stating that your printer is disconnected. IGNORE THESE WARNINGS as the Auto-Connect feature will connect the printer for you. Once the printer gets 'Auto-Connected', your print job will be sent to the printer (this may take a few seconds). When the printer has finished printing, Auto-Connect will disconnect your printer and make it available to other users. About Multiple Print Jobs From Multiple Users: If you have 2 users printing to the same printer, Auto-Connect will connect the whichever computer reaches the USB Server first. The second user's print job will stay in the queue until the first user finishes printing. Once the first user's print job is finished, the first user will be disconnected and the second user will connect to the printer and his print job will automatically start. Note For Networks With Multiple Users: Please note that Auto-Connect is enabled PER COMPUTER. If you have multiple computers, you will need to enable Auto-Connect on each computer. Using Device Force Disconnect The Force Disconnect command allows you to disconnect a USB device from another computer if that USB device that has been left 'in use' by another user. To Force Disconnect a device, select the This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 18 Keyspan:USB Server - User Manual device in the USB Devices tab then select the Force Disconnect command from the Advanced menu. Follow the instructions on screen to complete the process. Please note that if your USB Server has an administrator password enabled, you will be asked to enter that password before you can Force Disconnect the selected USB device. IMPORTANT NOTE!!! Force Disconnect will disconnect a USB device that is connected to another user's computer. This is the same as physically disconnecting the USB device's cable from the USB port. As with any USB device, it is not recommended to disconnect (or Force Disconnect) any USB printer while that device is in use (ie disconnecting a printer while it's printing). You should only use Force Disconnect if you are sure that the USB device is not in use. Please note that if your computers automatically 'sleep' (aka 'hibernate', 'power save', etc.), USB devices connected to the sleeping computer will be released and made available to other users. Turning off your computer will also release USB devices left in use. Using The Single-User Connect Mode The USB Server has two Connect Modes: Multi-User and Single-User. By default, the server is set to use the Multi-User mode. In Multi-User mode, USB devices are shared in a one-user-at-a-time mode. This allows multiple computers to use one USB device. Again, you need to 'connect' to the USB device before you can use it (thus preventing other users from using your USB device at the same time). Single-User mode will automatically connect USB devices to your computer without you having to connect or disconnect. When your USB Server is set to Single-User mode, it will 'connect' all of the USB devices connected to the server to the first computer (with Keyspan Server Utility software) it detects. Use this mode, if A) you only have one computer or B) you have multiple computers but only one computer will have access to the USB Server. Connect Mode (Multi-User or Single-User) can be configured in the USB Server's Servers tab. For details, please see the Changing USB Server's Settings section later in this manual. The Single-User Connect Mode affects an entire USB Server. Please note that you can also configure a single USB device to be dedicated to particular computer and still share other USB devices with other computers. For details, please see the XXXX section later in this manual. USB Device Status Details The Keyspan USB Server's USB Devices tab will show the 'connection' Status of USB devices connected to the server. The following is a list of the possible states of USB devices connected to the USB Server. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 19 Keyspan:USB Server - User Manual In the USB Devices tab, the following information is shown: Available: The USB Device is available for use by any computer. To use this device, click the green Connect button under the ACTION column. Once you connect to the device, the status message will change to Connected. If someone else uses the device, you will see the In Use By [x] status. The USB device is connected to your computer. When the Status is set to Connected, you have exclusive access to that USB device. Other users on the network will see the In Use By [x] status. To make this device available for use by any computer, click the red Disconnect icon The USB device is in use by another computer. You cannot use this device until the other computer finishes disconnects from that device (making the device available again). Note: The text in brackets shows the name of the 'client' that is using that device. This client name is obtained from the computer's name (as specified when that computer was setup). You can also change this name in the USB Server's LOCAL SETTINGS tab. Auto-Connected: Rev 2005jun23 Connected: In Use By [x]: The USB printer (either a printer or a multifunction printer) has been Page 20 This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Keyspan:USB Server - User Manual setup for Auto-Connect (the feature that automatically connects/disconnects printers when you print). You cannot 'connect' to a Auto-Connected printer as this is done for you automatically by the Keyspan Server Utility software. Note: For information on how to setup your printer for Auto-Connect, please read the Using Auto-Connect Feature For Windows/Mac subsections earlier in this document. Password Required: The USB device requires a password before you can connect to it. You can password protect individual USB devices by editing your USB Server's settings in the Servers tab and then setting a password in the USB Device Configuration tab. For details about this tab, please read the USB Device Configuration tab subsection later in this document. The USB device is reserved/dedicated to your computer. Other computers will show the device as Dedicated To [x]. You can dedicate a single USB device to specific computer by editing your USB Server's settings in the Servers tab and then setting a password in the USB Device Configuration tab. For details about this tab, please read the USB Device Configuration tab subsection later in this document. The USB device is reserved/dedicated to your computer. Other computers will show the device as Dedicated To [x]. You can dedicate a single USB device to specific computer by editing your USB Server's settings in the Servers tab and then setting a password in the USB Device Configuration tab. For details about this tab, please read the USB Device Configuration tab subsection later in this document. The USB device is reserved/dedicated to another computer. You cannot connect connect to a device that is dedicated to another computer. You can dedicate a single USB device to specific computer by editing your USB Server's settings in the Servers tab and then setting a password in the USB Device Configuration tab. For details about this tab, please read the USB Device Configuration tab subsection later in this document. Reserved/Dedicated: Connected Dedicated: Dedicated To [x]: You may now proceed to the next section in this guide... This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 21 Keyspan:USB Server - User Manual 4 Changing USB Server's Settings Overview The Keyspan USB Server comes preconfigured for use with most networks. However, you may want to change some of the Keyspan USB Server's settings to meet specific needs posed by your network and/or USB device sharing needs. This section describes how to change the USB Server's settings and what the settings affect. Editing A Specific USB Server To change the USB Server's Servers settings, launch the Keyspan Server Utility application. MACINTOSH NOTE: The Keyspan Server Utility application is located in your Applications folder. Double click the Keyspan USB Server icon. WINDOWS NOTE: The Keyspan Server Utility application is located in your START menu -> PROGRAMS -> KEYSPAN Server. Once the Keyspan Server Utility application is open. Click on the Servers tab (see next image): The Servers tab will show any USB Server hardware it finds. The Servers tab shows the following information: Server #: Displays the last five numbers of your USB Server's Network Address/Mac Address. The full Network Access is printed on the bottom of your USB Server hardware. Server Name: The name of your USB Server. You can modify this name by selecting the server and clicking the Edit Server Config button. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 22 Keyspan:USB Server - User Manual Status: This is the current Status of your USB Server's hardware and software. This column will show if the Keyspan Server Utility software has successfully communicated with your USB Server hardware. For details, please see the Server Status Details subsection later in this manual. Server Status Details The Server Status are: OK: The Keyspan Server Utility software has successfully found the USB Server hardware. You can now communicate with the selected USB Server. Note: The USB Server may have an Client Access Password or a Configuration Password that would prevent from users from using that specific server or changing the selected server's configuration. For more information about these passwords, please please see the USB Server Settings : Access Tab subsection later in this manual. The USB Server hardware contains 'old' firmware. This happens your computer has newer software than the firmware on the USB Server hardware. If you see this message, you must upgrade your USB Server's firmware. To do this, select your USB Server in the Servers tab and click the Edit Server Config button. For more details, please read the Updating Your USB Server's Firmware subsection later in this manual. The USB Server hardware has been put into Temporary Default Settings Mode. This mode allows you to temporarily return the USB Server to it's factory settings for diagnostics. You can edit your previous setting while you are in the Temporary Default Settings Mode. For more information about how to set your USB Server into Temporary Default Settings Mode, please please see the Reboot Server Into 'Temporary Default Settings Mode' Using The Reset Button subsection (in the Troubleshooting section) later in this manual. The USB Server could not connect to the selected USB Server because the USB Server has a password. You computer either does not have a password set in the Server Access Settings field in the Local Settings tab or you have entered an incorrect password for your USB Server. For more information about these passwords, please please see the USB Server Settings : Access Tab subsection later in this manual. mismatch server discovery information. Old Firmware: Temp. Defaults: Login Failed: This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 23 Keyspan:USB Server - User Manual Attempting Discovery: The Keyspan Server Utility software is attempting to locate USB Server hardware on your networks. This message will temporarily appear when you first start up your computer or when you reboot the USB Server. Attempting Discovery also means that the client software is attempting to make a connection to the server over WAN/Internet. If this message does not go away, please read the Troubleshooting section later in this manual. The USB Server hardware is sending 'Broadcast' messages to your computer but the connection to the USB Server hardware cannot be made. If you have modified your USB Server's settings, set the USB Server to the Temporary Default Settings Mode and change your settings. If this message does not go away, please read the Troubleshooting section later in this manual. Attempting to Connect: Editing Your USB Server's Settings To edit a specific server's setting, select it from the list and click the Edit Server Config button (see next image): This will open the the Edit Server Configuration window (see next image). This window has three tabs, Access, Network, and Device Configuration. For details about these tabs and what settings can be configured, please read the USB Server Settings : Access Tab, USB Server Settings : Network Tab, and USB Server Settings : Device Configuration subsections later in this document. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 24 Keyspan:USB Server - User Manual NOTE: After clicking the Edit Server Config, you may receive a pop-up window informing you about new firmware. You will only be able to update your server's settings AFTER you have upgraded your firmware. While updating your USB Server, you will notice its icon disappear while the new firmware is being loaded. The USB Server icon will reappear after your server has loaded the new firmware. MULTIPLE USERS NOTE: While multiple users can view the Servers tab at any given time, only one user is allowed to change the server settings once the Edit Server Config is clicked. If you are editing the server, other users will receive a message stating that you are editing the server. Once you have finished making changes, other users will be able to make changes on a one-user-at-a-time basis. USB Server Settings : Access Tab The Access tab contains settings that pertain to accessing the USB Server hardware and how the USB Server shares USB devices at the server level. These changes affect the selected server. The following is a description of all of the different settings you can change in the Access tab. IMPORTANT NOTE: Any server settings changes you make will require that you click the Apply button. You can also cancel your changes prior to applying your changes or you can also restore the USB Server to factory settings. Please see the Applying/Canceling Server Settings and Restoring Factory Settings sub sections later in this section. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 25 Keyspan:USB Server - User Manual ACCESS tab: Server Name/Server Config Password Edit the Server Name field to change the name of the selected USB Server. This name will appear to anyone using the Keyspan USB Server application. ACCESS tab: Connect Mode The Connect Mode pop-up menu allows you to change how USB devices get connected to your client PCs. Multi-User (default setting): Use this mode if you have more than one client computer connected to the Keyspan USB Server. Prior to using your USB device, you will have to click the USB Devices tab's CONNECT button. USB devices will be shared on a oneuser-at-a-time basis. Use this mode if you have more than one client PC and if all attached USB devices will be used as subscription devices. Note: You can use the Auto-Connect feature to automate the process of connecting/disconnecting your devices. Single-User: Use this mode if there is only one client computer (or if only one client computer will be powered on at a time and connected) to the Keyspan USB Server. In this mode it is not necessary to manually connect and disconnect USB devices. All devices on the USB Server will be automatically connected to the client computer. WARNING: Using this mode with multiple computers will cause unexpected results as all of the computers will attempt to get exclusive access to your USB Server. continued on next page... This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 26 Keyspan:USB Server - User Manual ACCESS tab: Configuration Password Turning on the Requires Configuration Password check box will force users to enter a password before they can edit any server settings. Once you have set a password, users will still be able to see the USB Server in the USB Devices and Admin tabs however they will not be able to edit any server settings without supplying the correct password. Note: This is settings is just a configuration password. You can restrict access to an entire USB Server by setting the Client Access Password in this tab or your can restrict access to certain USB devices by adding a password in the USB Device Configuration tab in this window. You can also dedicate a specific to device to a certain user in the USB Device Configuration tab. ACCESS tab: Client Access Password Turning on the Requires Client Access Password check box will restrict users from using the USB Server unless they have the correct password for the specified server. If you are adding a Client Password, this password can be automatically added to your Local Settings. Other users will need to add a Access Password in the Server Access Settings field in the Local Settings tab. users to enter a password in the before they can edit any server settings. Once you have set a password, users will still be able to see the USB Server in the USB Devices and Admin tabs however they will not be able to edit any server settings without supplying the correct password. Note: You can also can restrict access to certain USB devices by adding a password in the USB Device Configuration tab in this window or you can dedicate a specific to device to a certain user in the USB Device Configuration tab. continued on next page... USB Server Settings : Network Tab The Network tab contains network settings that pertain to how the USB Server communicates on your network. You can configure how the USB Server obtains its IP address, what TCP/UDP ports it uses to communicate (useful when dealing with firewalls), and the method that the USB Server uses to 'announce' it's presence on your network (aka the Discovery Mode). This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 27 Keyspan:USB Server - User Manual The following is a description of all of the different settings you can change in the Network tab. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 28 Keyspan:USB Server - User Manual Network tab: IP Address Assignment The IP Address Assignment pop-up allows you to change how the USB Server obtains its network settings (ie IP address, Subnet Mask, etc.). Using Default (default setting): In this mode, the USB Server will try to get an IP address via DHCP first. If it fails to obtain an IP address within 10 seconds, it will assign itself an IP address via Zeroconfig. This is the recommended setting for most users. Using DHCP: In this mode, the USB Server will automatically obtain an address via DHCP server. Use this setting if you only want to use an IP address obtained via a DHCP server (ie a DSL router, etc.). Using Zeroconfig: In this mode, the USB Server will assign itself an IP address via the Zeroconfig protocol. Use this setting if you are in a network where you only want to use Zeroconfig IP addresses. Tech Note:Zeroconfig: Zeroconfig (aka Zeroconf) is a networking protocol that allows computers to automatically find each other without the need for you to enter IP addresses, configure DNS servers, or setup DHCP. You can get more information about ZeroConf at http://www.zeroconf.org/ Please note that computers using Zeroconfig can only communicate with each other when they are on the same Ethernet segment (ie all Zeroconfig computers are connected to same Ethernet hub). Manually: In this mode, you will manually enter your IP Address, Subnet Mask, and Gateway Address. Use this mode if you want your USB Server to always use the same network settings. Network tab: IP Address/Subnet Mask/ Gateway The USB Server will show its current network configuration in the IP Address, Subnet Mask, and Gateway fields. You can only enter data in these fields if you have the IP Address Assignment pop-up set to Manually. IMPORTANT NOTE: All of the the fields (IP Address, Subnet Mask, and Gateway) must be filled in. Your server will not be able to communicate with your network if it is missing any of this information. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 29 Keyspan:USB Server - User Manual Network tab: UDP Port/TCP Port The UDP port and TCP Port fields allow you to specify which port numbers the USB Server will communicate on. This communication happens between the USB Server hardware and software. By default, these ports are set to 3842. Port 3842 is reserved exclusively for the Keyspan USB Server. Other IP services (ie ftp, email, web, etc.) cannot use this reserved port. UDP Port (default is 3842): Change this setting to change the UDP port number that the USB Server will broadcast on. Other computers configured to use this UDP port number will be able to see this USB Server. This setting is useful if you wish to limit the number of people connecting to a particular USB Server or if you want to hide a USB Server from other users on your network. IMPORTANT NOTE: If you change your server's UDP Port number in the Servers tab, you will also need to tell the Keyspan Server Utility software to 'listen' to the new port. To do this, go to the LOCAL SETTINGS tab in the Keyspan Server Utility application and enter your UDP Port field. You only need to change the Local UDP Port if you've changed the USB Server's UDP port. TCP Port (default is 3842): Change this port to change the TCP port that the USB Server uses to transmit and receive USB data. Tech Note:UDP/TCP Ports and Firewalls: For most users, there is no need to change the USB Server's UDP and TCP ports however certain firewalls may block traffic to the default UDP and TCP ports. In these instances, you can either change the port numbers or configure your firewall to allow connections via USB Server's configured UDP and TCP ports. continued on next page... This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 30 Keyspan:USB Server - User Manual USB Server Settings : Device Configuration Tab the USB Device Configuration tab shows USB devices that are attached to the USB Server and configuration records for detached USB devices. This tab allows you to make server specific changes to devices connected to your server. You can configure: · a USB device to require a password before you can access the device · a USB device to be dedicated to certain computer so that a USB device is always connected to that computer. · the name that is displayed for a particular USB device. This is useful if you multiple USB devices that don't register a name or if you have multiple identical USB devices. In the USB Devices tab, the following information is shown: Device Name: The Device Name column shows the name of selected USB device. If your USB device has a name programmed into the Page 31 This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Keyspan:USB Server - User Manual device itself, that name will be shown here. You can change the name of your device bu selecting you device and clicking the Add button. Please read the USB Device Configuration tab - USB Device Configuration Window subsection for details. Location/Serial Number: The Location/Serial Number column shows the serial number of your USB device if it has one. If it does not have a serial number, its location on the USB Server will be shown (ie Port 2). The Location/Serial Number column will display an asterisk '*' if you have configured the selected USB device using the USB Device Configuration Window. Please read the USB Device Configuration tab - USB Device Configuration Window subsection for details about what USB device specific settings you can change. This Status displays whether or not the selected USB device is Attached, Detached, or has an Invalid Password (if the password in this and the password saved in Local Settings tab are different). Cfg: Status: Device Configuration Tab - USB Device Configuration Window If you want to change how a particular USB device is accessed through the USB Server, select the device and click the Add button or Edit Button (see next image): This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 32 Keyspan:USB Server - User Manual This will open the USB Device Configuration window (see next image): The following is a description of the settings that are shown in the USB Device Configuration tab. IMPORTANT Tech Note: About USB Device Configuration: When you click the Add button and open the USB Device Configuration window, you are creating a device configuration record for your USB device that is attached to a specific Keyspan Server on a specific port on that Keyspan Server. If your USB devices does not have a unique USB Serial Number and you move the device to a different port on the same server, you will need to create a new device configuration record. If you move any USB device to a different Keyspan Server, regardless whether or not that device has a unique USB Serial Number, you will also need to create new device configuration records on the new Keyspan Server. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 33 Keyspan:USB Server - User Manual Device Configuration: Device Names, IDs & Serial No. The USB Device Name displays the name programmed into your USB device. This name is shown in all of the USB Server windows unless an alternate name is specified in the Alternate Name field. The Vendor ID and Product ID fields will show the USB Vendor ID and Product IDs (aka VID and PID) that are programmed into your USB device. The Location ID shows the location of the selected device on the USB Server. For example, if the Location ID shows '0x2', your USB device is located on USB port# 2 on the USB Server hardware. The USB Serial No. field shows the serial number, if any, programmed into your USB device. Device Configuration: Alternate Name The Alternate Name field allows you to change the name of the selected USB device on a particular server. Device Configuration: Password Turn on the Requires Password to Connect check box to only share the specified USB device with users that have the password to that USB device. When users first attempt to connect to a password protected USB device, they will receive a dialog asking them to enter a password prior to using the USB device. User can then opt to store passwords locally in the Local Settings tab so that they do not need to reenter password every time they want to use that USB device. Device Configuration: Connection Type/Client Name The Connect Type pop-up determines if the specified device is can shared with with multiple users (Subscription mode) or if the USB device is only to be used with one particular user/computer (Dedicated mode). If you set the Connection Type to Dedicated, you will need to enter the Client Name of the user/computer that you want to dedicate the selected device to. To determine what a particular user's/computer name is, on that computer, click the Local Settings tab in the Keyspan Server Utility software. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 34 Keyspan:USB Server - User Manual Applying/Canceling Server Settings Once you have changed the server's settings, you will need to apply your changes in order for the changes to take effect. To do this, click the Apply button (see next image). Once you Apply your changes, the USB Server (hardware) will disconnect any users connected to it and restart itself. Please note that your USB Server will disappear temporarily from the Keyspan Server Utility application while it is restarting. If you do not want to keep the changes that you made, cancel your changes by clicking the Cancel button. Your USB Server hardware will not be restarted. Restoring Default Settings You can reset the USB Server to factory settings by using the Keyspan Server Utility application. To do this, select and edit your USB Server (as detailed earlier in this section) and then click the Restore Defaults button (see next image). This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 35 Keyspan:USB Server - User Manual Restoring the default settings will cause the USB Server (hardware) to restart. Tech Note: Restoring to default settings will also set the USB Server's UDP port to 3842 and the Multicast address to 239.255.176.42. If you previously changed your UDP port and/or Multicast address, remember to change the Keyspan Server Utility application's Local UDP Port to 3842 and Multicast address to 239.255.176.42. You may not be able to see your USB Server if you fail to change your Local UDP Port a nd/or Multicast address. To change the Local UDP Port, go to the Local Settings tab and edit the UDP Port field. IMPORTANT NOTE FOR FIREWALL USERS: If you've configured your firewall to allow access to the USB Server, remember to check your firewall's setting. The USB Server's IP address may have changed after restoring to default settings. Updating Your USB Server's Firmware The Keyspan USB Server's firmware can be updated at any time via the Keyspan Server Utility application. To do this, select the Servers tab, select your USB Server, and then click the Edit Server Config. If your USB Server requires new firmware, you will receive a pop-up window with instructions on how to update the server's firmware. To manually update your server's firmware, select the Servers tab, select your USB Server, and then This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 36 Keyspan:USB Server - User Manual click the Edit Server Config button. Then click the Check Server Firmware button. TROUBLESHOOTING: It is important that you always have the latest firmware installed on your USB Server. It is not recommend to use older firmware on your USB Server with newer Keyspan Server Utility software on your computer (or vice versa). Certain features, such as Auto-Connect, may not work if your firmware is not compatible with the version of software that you have on your computer(s). You may now proceed to the next section in this guide... This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 37 Keyspan:USB Server - User Manual 5 Local Settings Overview The USB Server package is separated by two components. The USB Server hardware and the Keyspan Server Utility software. Both have their own settings and configuration options. Settings for the Server are modified via the Server's tab (and stored on the USB Server hardware). Settings for the Keyspan Server Utility software are modified via the Local Settings tab and are kept on your computer. The Local Settings tab allows you to: · change your Client Name (used to identify yourself to the USB Server hardware and to other USB Server users) · change your UDP Port number and Multicast Address (used to access the USB Server) · create and manage Server Access Settings (which allow you to encode your communication with the USB Server [Encode Session], connect to USB Servers outside of your subnet [Active Discovery], and enter Server Access passwords) · view and delete saved/stored passwords for password protected USB devices (USB Device Passwords window) The Local Settings Tab To change the USB Server's Local Settings, launch the Keyspan Server Utility application. MACINTOSH NOTE: The Keyspan Server Utility application is located in your Applications folder. Double click the Keyspan USB Server icon. WINDOWS NOTE: The Keyspan Server Utility application is located in your START menu -> PROGRAMS -> KEYSPAN Server. Once the Keyspan Server Utility application is open. Click on the Local Settings tab (see next image): This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 38 Keyspan:USB Server - User Manual Personal Communication Settings The Personal Communication Settings in the Local Settings tab, shows the following information: Client Name: This is the client name that is broadcast to the USB Server and to other users on the network. The default name is the computer name that you specified when you first setup to your computer. You can enter a different Client Name in this field. This is the UDP Port number that the Keyspan Server Utility software will use to discover USB Server hardware on your network. The default value is 3842. If your USB Server hardware is set to broadcast on a different port number (ie 3841), you will need to change the UDP port number here. This is the Multicast Address that the Keyspan Server Utility software will use to discover USB Server hardware on your network. The default value is 239.255.176.42. If your USB Server hardware is set to UDP Port: Multicast Address: This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 39 Keyspan:USB Server - User Manual broadcast on a different address, you will need to change the address here. When you are finished entering your Personal Communication settings, click the Apply button to save your changes. Click the Cancel button to cancel your changes. Click the Restore Defaults button to restore the default Personal Communication Settings values. Server Access Settings The Server Access Settings in the Local Settings tab, is used when you want to connect to a USB Server that has been either password protected or has been setup to use Active Discovery. For most users, Server Access Settings will be blank and not contain any settings. If you need to access a USB Server that has been either password protected or is using Active Discovery, click the Add button as shown below: This will open the Configure Server Access window: Server Server Number: This is the serial number of the USB Server that you want to connect to. You only need to enter the last five digits. Access Password: Enter the USB Server's password here. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 40 Keyspan:USB Server - User Manual Encode Session: Enabling this check box will encode your communication between the USB Server hardware and your computer. You only need to enable this option in this window. IMPORTANT NOTE: Encoding your communication with your USB Server will affect overall performance of your USB Server and USB devices connected to it. Active Discovery: If your USB Server is outside of your network, ie in another office, or if you need to access your USB Server across a WAN, enable Active Discovery. Active Discovery will search for USB Servers outside of your local network. Please note that active discovery requires that you know the IP address, TCP port, and password (if one has been setup) of the USB Server that you want to access. If Active Discovery is enabled, enter the IP address of the USB Server that you want to connect to. This field is only available if Active Discovery is turned on. If Active Discovery is enabled, enter the TCP Port of the USB Server that you want to connect to. The default setting is 3842. This field is only available if Active Discovery is turned on. When Active Discovery is enabled, your computer will continually try to connect to the specified USB Server. The Re-try timeout setting determine how long, in seconds, the USB Server will try to contact the specified USB Server. The default setting is 15 seconds. This field is only available if Active Discovery is turned on. NOTE: Re-try timeout is only available on the Mac version of the Keyspan Server Utility. IP Address: TCP Port: Re-try timeout: When you have finished entering your settings, click the OK button to save your changes or click the Cancel button to discard your changes and return to the previous window. If you have added a Server Access Settings record, the Server Access Settings shows the following information: Server #: Displays the last five numbers of your USB Server's Network Address/Mac Address. The full Network Access is printed on the bottom of your USB This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 41 Keyspan:USB Server - User Manual Server Name: Status: Displays the name of the USB Server that you want to connect to. Displays the Status of the USB Server that you want to connect to. ONLINE will be shown if you have successfully connected to the USB Server. OFFLINE will be shown if the USB Server is not detected. Displays YES/NO depending on whether or not a password has been specified in the Server Access Settings record. Displays YES/NO depending on whether or not the specified the Server Access Settings record has been setup to use Active Discovery. Password: Active Discovery: USB Device Passwords When you connect to a USB device that is password protected, you are asked if you want to save your password. If you save a password for a USB device, it will be shown in USB Device Passwords in the Local Settings tab. To remove a password, select the password record and click the Remove button (see next image): If you have any saved USB Device Passwords in the Local Settings tab, you will see the following information: Device Name: Status: The name of the USB device that you have saved a password for. The status of the USB device. This screen will show Attached/Detached if the device is connected to a detected USB Server. Displays the last five numbers of your USB Server's Network Address/Network Address that the selected USB device is connected to. Displays the location/port number on the USB Server that the selected USB device is connected to. If the selected USB device has a serial number programmed into it by Page 42 Server #: Loc.: Device Serial #: Rev 2005jun23 This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Keyspan:USB Server - User Manual the manufacturer of the serial device, that serial number will be displayed in this column. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 43 Keyspan:USB Server - User Manual 6 Menu Commands Overview The following is a description of the Keyspan Server Utility's ADVANCED menu and the actions that can be performed in this menu. Advanced menu The Advanced menu contains the following commands: Force Disconnect: The Force Disconnect command allows you to 'Force Disconnect' a USB device that has been left 'in use' by another user. To Force Disconnect a device, select it in the USB Devices tab then select the Force Disconnect command from the Advanced menu. Follow the instructions on screen to complete the process. Please note that if your USB Server has an administrator password enabled, you will be asked to enter that password before you can Force Disconnect the selected USB device. IMPORTANT NOTE!!! Device Force Disconnect will disconnect a USB device that is connected to another user's computer. This is the same as physically disconnecting the USB device's cable from the USB port. As with any USB device, it is not recommended to disconnect (or Force Disconnect) any USB device while that device is in use (ie disconnecting a printer while it's printing). You should only use Device Force Disconnect if you are sure that the USB This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 44 Keyspan:USB Server - User Manual device is not in use. Please note that if your computers automatically 'sleep' (aka 'hibernate', 'power save', etc.), USB devices connected to the sleeping computer will be released and made available to other users. Turning off your computer will also release USB devices left in use Server IP Address Override: The Server IP Address Override command is used to 'force configure' a USB Server that is on your local network but not shown in the Servers tab. This is common for USB Servers installed on Static IP based networks. When you select this command, the Server IP Address Override will open. In this window, enter the serial number of the USB Server (the last five digits of the Network Address printed on the bottom of your USB Server) and the IP settings that you want to send to the USB Server This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 45 Keyspan:USB Server - User Manual 7 Network Discussion Setting Up On Different Types of Networks The Keyspan USB Server can be configured in many types of networks. It can often be difficult to determine exactly where to physically connect your USB Server hardware to your network. The following diagrams are meant as a starting point for configuring your network. In all cases, the USB Server's default network settings should be appropriate unless otherwise noted. LAN - No Connection To Internet 2 or more PCs on an Ethernet network, with no connection to the internet or where PCs may have individual dial up accounts: LAN - With Connection To Internet 2 or more PCs on an Ethernet network, with a connection to the Internet or a wide area network: Connect the USB Server to an Ethernet port on the Ethernet Hub. Connect USB devices to the USB ports on the Print Server. Note: Set your Print Server's network settings to Zeroconfig for faster USB Server boot times. Connect the USB Server to an Ethernet port on the Ethernet Hub. Connect USB devices to the USB ports on the USB Server. LAN With DSL Router/Gateway 2 or more PCs on an Ethernet network, with an Internet gateway (combination router and ethernet hub or switch) for connection to the Internet: Wireless Network (Airport/802.11) With Wired and Wireless Computers 2 or more PCs on an Ethernet network with a connection to the Internet and a wireless 802.11 base station: Connect the USB Server to an Ethernet port on the Internet Gateway. Connect USB devices to the USB ports on the USB Server. Connect the USB Server to an Ethernet port on the ethernet hub or to an ethernet port on the Wi-Fi (802.11) base station. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 46 Keyspan:USB Server - User Manual 6 Troubleshooting Before You Begin Before you begin, please make sure that you already have: installed the latest version of the Keyspan Server Utility software connected your USB Server hardware to your network connected your computer to same network as the USB Server hardware turned on Keyspan USB Server (by connecting its power supply to an outlet) turned on your computer connected a USB device to the USB Server hardware installed your USB device's software on your computer had the USB Server turned on for at least 15 seconds If you have not done any of the above, please do so now and return to this section when you have finished. Tech Note: You can find the latest version of the Keyspan Server Utility software at: http://www.keyspan.com/ IMPORTANT NOTE: Please follow these instructions in order as each sub section builds on the previous one. If you cannot proceed past a certain sub section, please contact Keyspan technical support. Troubleshooting:Status Lights Look at the status lights on you Keyspan USB Server hardware. These status lights will either: · · · · · Off On (doesn't blink) Blinking Steady (blinks on/off every second) Blinking Rapidly (blinks on/off rapidly) Blinking Slowly (stays on for 3 seconds then blinks off/on and repeats) Three lights indicate SYSTEM, NETWORK, or USB device status (see next image). For troubleshooting purposes, we will focus on the SYSTEM and USB lights: This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 47 Keyspan:USB Server - User Manual Tech Note: For a detailed description of every light and their status, please read the Status Light Behavior appendix. SYSTEM Status Light: 1 While the USB Server is booting up, you will notice different lights turn on and off. The following table explains what these lights mean during the boot up process. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 48 Keyspan:USB Server - User Manual USB Server Is Booting Up Stage STAGE 1 Server Is Booting Up Status When the USB Server is first powered on, the (red) SYSTEM 3 light is ON while the server is booting. TROUBLESHOOTING: If this light never goes off or the 4 (green) USB lights never come on, you may have a serious hardware failure. Please contact Keyspan tech support immediately. TROUBLESHOOTING: System 1 and 2 Alternate Blinking: If System 1 (green) and System 2 (red) both blink alternately, the USB Server firmware has failed to update or load. Please contact Keyspan tech support immediately. STAGE 2 Firmware Loading The (green) USB 1-4 lights are turned ON as the firmware starts running. TROUBLESHOOTING: System 1 and 2 Blinking: If System 2 and 3 never stop flashing, the USB Server is not finding a valid ethernet connection or you've configured the server to use an invalid IP address. Please contact Keyspan for further details. STAGE 3 Checking Ethernet Connection STAGE 4 Finding IP Address SYSTEM 2 and SYSTEM 3 (both red) start flashing while the server looks for an Ethernet signal (aka a physical Ethernet connection). SYSTEM 2 and 3 will flash forever until the server finds this signal. SYSTEM 2 and SYSTEM 3 (both red) flash while the server tries to obtain an IP address. Once the server obtains its IP address, the server is completed booted up and running. The status lights will now have a new meaning. Please refer to the USB Server Is Running (Has Finished Booting Up) table. Tech Note: If the server is configured to use a Static IP address, the Stage 4 is completed immediately. For DHCP only, it waits for the DHCP server. For Zeroconfig only, it takes about 1-2 seconds while it negotiates. For Default, it waits for DHCP for 10 seconds before taking a Zeroconfig address (1-2 seconds). TROUBLESHOOTING: System 2 and 3 Don't stop blinking: If System 2 and 3 never stop flashing, the USB Server is not finding a valid ethernet connection or you've configured the server to use an invalid IP address. Please contact Keyspan for further details. After the boot up, the status lights will have new meanings. Now that the server is running, we will use the status lights to troubleshoot the USB Server. This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 49 Keyspan:USB Server - User Manual SYSTEM Status Light: 1 Look at the SYSTEM status light 1 (the green leftmost light under SYSTEM). If the light is: · Off: Check the USB Server's power supply and its connection to an outlet. If you have done this and the light does not turn on, please contact Keyspan technical support. · On: If this light doesn't blink on/off within 6 seconds, the USB Server has failed to boot up. Please try Resetting Your USB Server Hardware (as described later in this section). If it still fails, contact Keyspan technical support. · Blinking Slowly: This is normal and indicates the USB Server hardware is working. Proceed to the next light. · Alternating On/Off With System Lights 2 and 3: If the System 1 (green) alternates on/off with either System 2 or 3 (red), so that when System 1 turns off, System 2/3 turns on and vice versa, the USB Server has encountered an error while loading its firmware. Contact Keyspan tech support for assistance. USB Status Lights: 1-4 Look at the USB status light (any green light under USB). Next locate the light that corresponds to the USB port that your USB device is connected to. If the light is: · Off: Check the USB Server's power supply and its connection to an outlet. If you have done this and the does not turn on, please contact Keyspan technical support. · Blinking: This indicates the a) USB Server hardware does not support your USB device b) if you or is having problems communicating with the device. Please check the the USB Server's USB Device Compatibility information (found in the Appendices) or contact Keyspan for further support. The USB lights will also blink if you have exceeded the number of USB devices per server. The USB Server support up to 8 USB devices on one USB Server. While many USB devices appear as one USB device, components of Compound USB devices (a device with an embedded hub or a device that has multiple components tied together by an internal USB hub) will count as one device each. For example, the Lexmark X1150 is a compound device that has 2 components (one for the scanner, one for the printer). The Canon i475D is also a compound device that has 3 components (the printer, the card reader, and a HID device [for buttons on the printer]). If you connect four X1150 devices you are still under the 8 device limit and the USB lights will not blink. If you have 3 Canon i475D, you have 9 USB devices and are over the limit therefore the light will blink. Tech Note: While most USB devices will work with the USB Server, certain incompatible USB devices can be supported via future software updates from Keyspan. Please check the USB Device Compatibility appendix or contact Keyspan for more information about compatible devices. · On: This is normal and indicates the USB Server supports your USB device. Proceed to the This User Manual applies to the Keyspan USB Server Software Version 1.3.x. Patent Pending. Rev 2005jun23 Page 50