QMS 1060E Print System Operation ® 1800380-001B Trademarks The following are trademarks or registered trademarks of their respective owners. Those listed as registered are registered in the United States Patent and Trademark Office. Some trademarks are also registered in other countries. Other product names mentioned in this manual may be trademarks or registered trademarks of their respective owners. QMS and the QMS logo are registered trademarks of QMS, Inc., and Crown, the Crown seal, PS Executive Series, imPRESS, and UltraScript are trademarks of QMS, Inc. Adobe is a registered trademark of Adobe Systems Incorporated, registered in the United States Patent and Trademark Office. PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdictions. Throughout this manual, "PostScript Level 2" is used to refer to a set of capabilities defined by Adobe Systems for its PostScript Level 2 page description language. These capabilities, among others, are implemented in this product through a QMS-developed emulation that is compatible with Adobe's PostScript Level 2 language. Intellifont/Agfa Division, Miles, Inc. Apple, AppleTalk, ImageWriter, LaserWriter, Macintosh, EtherTalk, and LocalTalk/Apple Computer, Inc. Centronics/ Centronics Data Computer corporation. DEC, DECnet, VMS/Digital Equipment Corporation. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, AT, PC/XT, Token-Ring/International Business Machines Corporation. ITC Avant Garde Gothic, ITC Zapf Chancery, ITC Bookman and ITC Zapf Dingbats/International Typeface Corporation. Helvetica, Palatino, and Times/Linotype-Hell AG and/or its subsidiaries. Intel/Intel Corporation. Microsoft, MS-DOS, Windows/Microsoft Corporation. Gothic Medium BBB and Ryumin Light KL/Morisawa and Company, Ltd. Novell and NetWare/ Novell, Inc. UNIX/UNIX Systems Laboratories, Inc. Ethernet and Xerox/Xerox Corporation. The ENERGY STAR logo/United States Environmental Protection Agency. The ENERGY STAR emblem does not represent EPA endorsement of any product or service. Proprietary Statement The digitally encoded software included with your QMS 1060E Print System is Copyrighted © 1995 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc. Copyright Notice This manual is Copyrighted © 1995 by QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other media or language, without the express written permission of QMS, Inc. Contents 1 Introduction Introduction .................................................................................. 1-2 About This Manual ....................................................................... 1-2 Typographic Conventions 1-3 2 Consumables Introduction .................................................................................. 2-2 Preventing Print Media Jams ...................................................... 2-2 Loading the 500-Sheet Cassette ................................................. 2-3 Loading the Multipurpose Tray .................................................. 2-9 Envelopes: Special Considerations 2-11 Labels: Special Considerations 2-13 Letterhead and Memo Paper: Special Considerations 2-15 Transparencies: Special Considerations 2-16 Thick Paper or Card Stock 2-17 About Toner Cartridges ............................................................ 2-18 Installing and Storing the Toner Cartridge 2-18 Toner Cartridge Life 2-19 Extending Toner Cartridge Life 2-19 Replacing a Toner Cartridge 2-20 3 Advanced Printing Features Introduction .................................................................................. 3-2 Chaining Cassettes ..................................................................... 3-2 How to Chain Cassettes 3-2 Collating Output 3-3 Chunk Collation 3-5 Advantages of Collation 3-5 Collating PCL 5 Files 3-6 Working with Status Pages ........................................................ 3-6 Identifying a Status Page Type 3-6 Printing a Status Page 3-7 Cancelling/Ending Print Jobs ..................................................... 3-7 Cancelling a Print Job 3-8 Ending a Print Job 3-8 4 Printer Maintenance Introduction .................................................................................. 4-2 Handling the Printer .................................................................... 4-2 Cleaning the Printer .................................................................... 4-4 Cleaning Guidelines 4-4 Cleaning the Outside of the Printer 4-4 Cleaning the Inside of the Printer 4-5 ii QMS 1060E Print System Operation 5 Print Quality Introduction .................................................................................. 5-2 About Print Density ...................................................................... 5-2 About Gamma Correction ........................................................... 5-2 About Halftone Types .................................................................. 5-3 High-Resolution Printing ............................................................. 5-4 Setting the Resolution 5-4 How Much Memory Do You Need? 5-5 6 Troubleshooting Introduction .................................................................................. 6-2 Automatic Jam Recovery ............................................................ 6-2 Clearing Media Jams ................................................................... 6-2 Locating Print Media Jams 6-2 Clearing Inside Upper Unit Area Jams 6-3 Clearing Cassette Area Jams 6-5 Clearing Multipurpose Tray Area Jams 6-6 Clearing Output Tray Jams 6-7 Status Messages .......................................................................... 6-7 Service Messages ......................................................................6-10 HP-GL Error Codes and PCL Error Codes 6-11 Printer Problem Checklist .........................................................6-11 IBM PC and Compatible Computer Checklist 6-14 Apple Macintosh Checklist 6-14 Control Panel Problems 6-16 Data Indicator Stays Lit 6-16 Paper Jam Message Stays On 6-16 Emulation Problems ..................................................................6-17 PostScript Level 1 6-17 Contents iii Output Problems ....................................................................... 6-17 600x600 dpi Printing Unavailable 6-17 Binary Data Printing Problem 6-17 Ethernet Interface Printing Problem 6-18 Blank Page 6-18 End-of-Document (EOD) Command Problems 6-19 Multiple Pages Problem 6-19 NetWare Banner Page Job Does Not Print 6-20 Not All Pages Print 6-20 Orientation Problem 6-20 PostScript Error with Error Handler Enabled 6-20 General Printer Problems ......................................................... 6-21 No Start-up Page 6-21 Advanced Status Page Won't Print 6-21 Printer Resets 6-22 Disk Problems ............................................................................ 6-22 IDE Internal Hard Disk Not On Line 6-22 External SCSI Hard Disk Not On Line 6-23 Font Problems ........................................................................... 6-23 Can''t Download Fonts 6-23 Can't Access Fonts 6-24 Intellifont Fonts Don't Appear on Status Page 6-24 Print Quality Problems .............................................................. 6-25 General 6-25 Specific 6-25 Placing a Service Call ............................................................... 6-32 iv QMS 1060E Print System Operation A QMS Customer Support Sources of Support ..................................................................... A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 The QMS Corporate Bulletin Board System A-3 CompuServe A-3 Internet A-3 QMS Customer Response Center (CRC) A-4 QMS National Service A-5 QMS World-wide Offices ............................................................ A-6 Index L Contents v 1 Introduction In This Chapter . . . n n About this manual Typographic conventions Introduction Introduction This manual provides information you may need only once in a while. Use it in conjunction with your other QMS 1060E Print System documentation. Here is a brief overview of the Operation guide. About This Manual The information in this manual is divided into the following sections: ! " # Introduction Consumables Provides an overview of the manual. Describes how to load paper in the 500-sheet cassettes and multipurpose tray, how to load labels and transparencies, and how to replace the toner cartridge. Explains how to print on both sides of a sheet of paper, chain cassettes, collate output, print a status page, and cancel or end print jobs. Describes how to handle and clean the printer. Shows how to improve print quality through a discussion of print density, print resolution, and gamma correction. Advanced Printing Features Printer Maintenance Print Quality 1-2 QMS 1060E Print System Operation About This Manual $ ) Troubleshooting Provides media jam prevention tips, explains how to locate and clear media jams, lists printer status messages, outlines printer and print quality problems and solutions, and describes how to place a service call. Provides world-wide product sales and support telephone numbers and describes how to communicate with QMS through the QMS Bulletin Board, CompuServe, the Internet, and Q-FAX. QMS Customer Support Typographic Conventions The following typographic conventions are used throughout this manual: Mixed-Case Courier Text you type, and messages and information displayed on the screen Variable text you type; replace the italicized word(s) with information specific to your printer or computer Information displayed in the printer message window PostScript operators and DOS commands Mixed-Case Italic Courier UPPERCASE COURIER lowercase bold lowercase italic Variable information in text and PostScript variables UPPERCASE ^ File and utility names Press the Enter key (PC) or Return key (Macintosh) Press and hold down the Ctrl key (PC) Introduction 1-3 About This Manual » Note: Notes contain tips, extra information, or important information that deserves emphasis or reiteration. v Caution: Cautions present information that you need to know to avoid equipment damage, process failure, or extreme annoyance. M WARNING! Warnings indicate the possibility of personal injury if a specific procedure is not performed exactly as described in the manual. ACHTUNG! Bitte halten Sie sich exakt an die im Handbuch beschriebene Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte. L 1-4 QMS 1060E Print System Operation 2 Consumables In This Chapter . . . n n n n Preventing media jams Loading and using media in the 500-sheet cassette Loading and using media in the multipurpose tray Replacing the toner cartridge Introduction Introduction This chapter describes the following: n n n n How to prevent media jams. How to load the 500-sheet media cassette and the multipurpose tray. How to load paper, transparencies, envelopes, labels, thick paper, and card stock. How to replace the toner cartridge in the printer. Preventing Print Media Jams Many printer problems are caused by improper handling of media. There are several things you can do to reduce the chance of media jamming in your printer: n n n n Use paper, transparencies, envelopes, cardstock, and labels that meet the guidelines set for the printer. (See the "Consumable Supplies" section of appendix B, "Technical Specifications," in the Reference, for more complete information.) Make sure the media is not folded or wrinkled. Do not overfill the multipurpose tray or the cassette. The multipurpose tray holds about 150 sheets of 20 lbs (75 g/m2) paper, 50 transparencies, 10 envelopes, 50 sheets of letterhead or thick paper, or 50 labels; the standard cassette holds about 500 sheets of 20 lbs (75 g/m2) paper, 100 transparencies, 120 labels, or 400 sheets of letterhead paper. If you have problems with multiple sheets of media feeding through the printer, remove the media from the tray or cassette and fan the edges. The sheets may be sticking together. 2-2 QMS 1060E Print System Operation Loading the 500-Sheet Cassette n n Store media away from moisture and humidity. They may cause media to turn up at the edges or wrinkles to occur. The recommended relative humidity during operation is 15%-85%. Load media printing side up. The printing side of paper is indicated on the paper wrapping. Loading the 500-Sheet Cassette The QMS 1060E Print System comes standard with one 500-sheet letter/A4 cassette. The printer automatically pulls media from the cassette, if the cassette is selected. You may purchase an optional cassette ...