QMS 1725 SLS Print System User's Guide ® 1800332-001B Trademarks The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS and the QMS logo are registered trademarks of QMS, Inc., and Crown, the Crown seal, CrownNet, ImageServer, PS Executive Series, and QUIC are trademarks of QMS, Inc. PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdictions. Throughout this manual, "PostScript Level 2" is used to refer to a set of capabilities defined by Adobe Systems for its PostScript Level 2 page description language. These capabilities, among others, are implemented in this product through a QMS-developed emulation that is compatible with Adobe's PostScript Level 2 language. Adobe/Adobe Systems Incorporated. AppleTalk, EtherTalk, LaserWriter, LocalTalk, Macintosh, TrueType/Apple Computer, Inc. CompuServe/H & R Block. DEC, DECnet, LN03, VMS/ Digital Equipment Corporation. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/HewlettPackard Co. IBM PC, Token-Ring/International Business Machines Corporation. Centronics/Centronics Data Computer Corporation. Microsoft, MS-Windows/Microsoft Corporation. Novell and NetWare/Novell, Inc. UNIX/UNIX Systems Laboratories. Ethernet/Xerox Corporation. Proprietary Statement The digitally encoded software included with your QMS 1725 SLS Print System is Copyrighted © 1995 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc. Copyright Notice This manual is Copyrighted © 1995 by QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other media or language, without the express written permission of QMS, Inc. Dear Customer, Although your new QMS printer is the result of the latest and most advanced engineering techniques in the electronic industry, it isn't necessary for you, the user, to understand every detail of the printer's design in order to make it do what you bought it for. But there are some things you'll need to know about your printer, and we've included guidebooks to help you get started. We've designed your user's guide to help you find the information you need as quickly and easily as possible: n n Table of Contents--Use this section as a road map to discover what's in the Getting Started guide. About the Documentation--This section functions as a Welcome Center. It gives you an idea about what's in your Setup and User's Guide as well as in the other documentation that has accompanied your printer. About This Manual--This section describes the same information as in the table of contents, but in a descriptive format. Headers, Footers, and Tab Dividers--Use these as markers to help you locate the section of the manual you want quickly. Index--The blue pages at the end of this guide will help you find the specific information you need. n n n We hope you enjoy your new QMS printer and find our guides helpful and informative. Your QMS Technical Writer Contents 1 Introduction About the Printer .......................................................................... 1-2 About the Documentation ........................................................... 1-2 Standard Product Documentation 1-3 Related Documentation 1-5 About This Manual ....................................................................... 1-5 Typographic Conventions 1-5 Printer Features ............................................................................ 1-6 Media Flexibility 1-6 Multiple Resolutions 1-6 Five Resident Emulations 1-7 Sessions Support 1-8 Resident Fonts and Symbol Sets 1-8 QMS Crown Technology 1-8 Software Loadable System (SLS) 1-10 Printer Options ...........................................................................1-11 Using the Control Panel ............................................................ 1-13 Control Panel Indicators 1-14 Message Window 1-15 Control Panel Keys 1-16 2 Printer Configuration Introduction .................................................................................. 2-2 Methods of Configuration ........................................................... 2-2 Using an Application 2-2 Using PS Executive Series Utilities 2-3 Using Printer Commands 2-3 Using the Control Panel 2-3 Configuration Menu ..................................................................... 2-4 How to Move Around the Configuration Menu 2-5 Accessing the Configuration Menu 2-5 Selecting Configuration Menu Options 2-6 Changing Character Information 2-8 Saving Configuration Changes 2-10 Canceling Configuration Changes 2-11 Setting the Message Window Language 2-11 Restoring the Factory Default Configuration 2-12 Operator Control Menu ............................................................. 2-12 Copies 2-12 Collation 2-13 Orientation 2-13 Inputbin 2-13 Outputbin 2-14 Chain Inputbins 2-14 Manual Feed Size 2-14 Def. Duplex 2-15 Tumble Duplex 2-15 Administration Menu ................................................................. 2-15 Communications ....................................................................... 2-16 Setting Timeouts 2-16 Setting Serial Interface Parameters 2-17 Setting Parallel Interface Parameters 2-23 Emulation 2-24 ii QMS 1725 SLS Print System User's Guide Setting AppleTalk Interface Parameters 2-26 Emulations ..................................................................................2-29 Setting an ESP Default Emulation 2-29 Setting PostScript Parameters 2-29 Setting HP PCL5 Parameters 2-30 Setting HP-GL Parameters 2-36 Setting Lineprinter Parameters 2-39 Special Pages .............................................................................2-42 Working with Status Pages 2-42 Working with Trailer Pages 2-44 Enabling/Disabling Trailer Pages 2-44 Printer Start-Up Options ............................................................2-45 Enabling/Disabling the Start-Up Page 2-45 Enabling/Disabling the SYS\START File 2-46 Loading the PostScript Error Handler 2-46 Memory .......................................................................................2-46 QMS Memory Management 2-47 Memory Terms 2-48 Evaluation of Your Printing Environment 2-50 Duplexing and Memory Requirements 2-51 Memory Clients 2-52 Quick Config 2-52 Configuring Spooling 2-52 PostScript Heap 2-53 PostScript Fonts 2-54 Emulation 2-54 Emulation (Temporary) 2-55 Display List 2-55 Disk Cache 2-56 Frame Buffer 2-57 Printer Memory 2-58 Printer Engine Features .............................................................2-58 Adjusting the Image Alignment 2-58 Setting Default Paper 2-59 Setting Inputbin x Name 2-59 Setting Outputbin x Name 2-60 Setting Default Resolution 2-60 Setting Gamma Correction 2-60 Specifying Page Recovery Action 2-60 Setting Toner Out Action 2-61 Contents iii Setting Manual Feed Timeout 2-61 Setting the Letterhead Option 2-61 Reading the Page Counters 2-62 Miscellaneous ............................................................................ 2-62 Restoring the Factory Default Configuration 2-62 Setting the Message Window Language 2-63 Hard Disks .................................................................................. 2-63 Identifying Hard Disks 2-64 The Disk Operations Menu 2-64 Formatting a Hard Disk 2-65 Collation 2-66 Spool Overflow 2-66 Installation .................................................................................. 2-67 Operator Password 2-67 Use Operator Password 2-67 Admin Password 2-67 Use Admin Password 2-68 Using Passwords 2-68 Configuring Optional Features ................................................. 2-68 3 Daily Operations Introduction .................................................................................. 3-2 Preventing Media Jams ............................................................... 3-2 About Paper ................................................................................. 3-3 Paper Sizes 3-3 Paper Storage 3-4 Paper Feeding .............................................................................. 3-5 Cassette Feed 3-5 Manual Feed 3-6 Face-up Output Bin ..................................................................... 3-8 Printing Transparencies ............................................................. 3-8 Printing Labels ............................................................................. 3-9 Printing Envelopes .................................................................... 3-10 Formatting Data for Envelopes 3-10 iv QMS 1725 SLS Print System User's Guide Printing a Single Envelope 3-10 The Optional Envelope Feeder 3-11 Tray Chaining .............................................................................3-11 Collating Output .........................................................................3-12 End Job Mode .............................................................................3-14 Common Reasons to Use End Job Mode 3-15 Using the EOD Commands 3-15 Setting the End Job Mode for the Serial and Parallel Protocols 3-16 Setting the End Job Mode via the Control Panel 3-17 Adding an EOD Command to Your File 3-18 Creating a Network Job Separator 3-20 Working with Status Pages .......................................................3-20 Identifying a Status Page Type 3-20 Printing a Status Page 3-21 Cancelling/Ending Print Jobs ...................................................3-21 Cancelling a Print Job 3-22 Ending a Print Job 3-23 4 Print Quality Introduction .................................................................................. 4-2 Changing Print Resolution .......................................................... 4-2 Setting Default Resolution 4-2 Setting Print Density .................................................................... 4-2 Using Gamma Correction ............................................................ 4-3 Terms 4-4 Gamma Correction Concept 4-6 Using the Image Calibration Page .............................................. 4-7 5 Printer Care Introduction .................................................................................. 5-2 When to Replace the Toner Cartridge ........................................ 5-2 Handling the Toner Cartridge 5-3 Contents v Installing the Toner Cartridge .................................................... 5-3 Handling the Printer .................................................................... 5-5 Keeping the Printer Clean ........................................................... 5-6 Cleaning the Anti-Static Teeth 5-6 Cleaning the Transfer-Guide Lock-Tray and Strip 5-8 Cleaning the Media-Feed-Guide Area 5-9 6 Troubleshooting Printer Problems Introduction .................................................................................. 6-2 Status Messages ......................................................................... 6-2 Service Messages 6-4 HP-GL Error Codes and PCL Error Codes 6-5 PostScript Errors ......................................................................... 6-5 Testing PC Communication ........................................................ 6-6 Creating the Test File 6-6 Sending the Test File 6-7 Verifying the Serial Port Setting Changes 6-11 Testing Macintosh Communication ......................................... 6-12 Printer Problem Checklist ......................................................... 6-12 Media Jams ................................................................................ 6-14 Locations 6-14 Clearing an Input Bin Media Jam 6-15 Clearing an Image-Transfer Area Media Jam 6-17 Clearing a Fuser Assembly Area Media Jam 6-18 Clearing an Output Bin Media Jam 6-20 Clearing a Duplexer Media Jam 6-21 Problem Descriptions ............................................................... 6-22 Paper Jam Message Stays On 6-22 Data Indicator Stays Lit 6-22 No Advanced Status Page 6-23 No Start-up Page 6-23 Printer Resets 6-23 Blank Pages 6-24 vi QMS 1725 SLS Print System User's Guide Not All Pages Print 6-24 Printer Will Not Duplex 6-25 Print Quality Problems ..............................................................6-25 Printer Will Not Print 600 dpi 6-26 Image Defects .............................................................................6-26 White or Light Lines 6-26 Light Image (Entire Page) 6-26 Dark Image (Entire Page) 6-27 Stain Along the Edge of the Page 6-27 Stains on the Back of the Page 6-27 Image Easily Smears when Rubbed 6-27 Placing a Service Call .................... ...