QMS 2060 Print System Operation ® 1800448-001B Trademarks The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS and the QMS logo are registered trademarks of QMS, Inc., and Crown, the Crown seal, QUIC, CrownNet, ImageServer, and PS Executive Series are trademarks of QMS, Inc. PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdictions. Throughout this manual, "PostScript Level 2" is used to refer to a set of capabilities defined by Adobe Systems for its PostScript Level 2 page description language. These capabilities, among others, are implemented in this product through a QMS-developed emulation that is compatible with Adobe's PostScript Level 2 language. Adobe, Adobe PhotoShop, Adobe PageMaker/Adobe Systems Incorporated. Intellifont/Agfa Division, Miles, Inc. 3 Com, 3+Open/3Com Corporation. Aldus, PrePrint/Aldus Corporation. Apple, AppleShare, AppleTalk, EtherTalk, LaserWriter, LaserPrep, LocalTalk, Macintosh, TrueType/Apple Computer, Inc. Banyan, VINES/Banyan. Centronics/Centronics Data Computer Corporation. CompuServe /H & R Block. DEC, DECnet, LN03, VMS/Digital Equipment Corporation. PhoneNET/Farallon Computing, Inc. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, Token-Ring/International Business Machines Corporation. Intel/Intel Corporation. Aldus FreeHand/Macromedia, Microsoft, MS-DOS, Windows/Microsoft Corporation. Gothic Medium BBB and Ryumin Lgiht KL/ Morisawa and Company, Ltd. NEC/NEC Corporation. Novell and NetWare/Novell, Inc. QuarkXPress/Quark, Inc. TOPS/Sun Microsystems, Inc. TypeBank/TypeBank, Ltd. The ENERGY STAR logo/United States Environmental Protection Agency. The ENERGY STAR emblem does not represent EPA endorsement of any product or service. UNIX/ UNIX Systems Laboratories. Ethernet/Xerox Corporation. Proprietary Statement The digitally encoded software included with your QMS 4060 Print System is Copyrighted © 1998 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc. Copyright Notice This manual is Copyrighted © 1998 by QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other media or language, without the express written permission of QMS, Inc. Contents 1 Introduction Introduction ........................................................................ 1-2 About This Manual ............................................................. 1-2 Typographic Conventions 1-4 2 Consumables Introduction ........................................................................ 2-2 Feeding Media .................................................................... 2-2 Automatic 2-2 Manual Feed 2-2 Preventing Media Jams ..................................................... 2-3 Loading the Media Cassette ............................................. 2-4 Prepare the Paper 2-5 Loading the 500-sheet Cassette 2-5 Load the 250-Sheet Cassette 2-9 Loading the Multipurpose Tray ...................................... 2-12 Envelopes: Special Considerations 2-15 Labels: Special Considerations 2-18 Letterhead and Memo Media: Special Considerations 2-19 Odd-size Media: Special Considerations 2-21 Transparencies: Special Considerations 2-21 Postcards 2-22 Using Toner Cartridges ................................................... 2-22 Toner Cartridge Life 2-23 Extending Toner Cartridge Life 2-23 Toner Cartridge Handling 2-24 Toner Cartridge Storage 2-24 Refilled Toner Cartridges 2-24 Replacing a Toner Cartridge ........................................... 2-25 Removing an Empty Toner Cartridge 2-25 Installing a New Toner Cartridge 2-26 3 Advanced Printing Features Introduction ........................................................................ 3-2 High-Resolution Printing ................................................... 3-2 Setting the Resolution 3-3 Smoothing 3-4 How Much Memory Do You Need? 3-4 iv QMS 2060 Print System Operation Printing Duplex .................................................................. 3-7 Automatic via a Cassette 3-8 Manual Feed via the Multipurpose Tray 3-9 High-Resolution and Duplex Printing 3-9 Duplex Printing Tips 3-10 Cassette Chaining ............................................................ 3-10 Using the Configuration Menu 3-11 Collating Output ............................................................... 3-12 Chunk Collation 3-13 Advantages of Collation 3-14 Working with Status Pages ............................................. 3-14 Identifying a Status Page Type 3-14 Printing a Status Page 3-15 Cancelling/Ending Print Jobs ......................................... 3-15 Cancelling a Print Job 3-16 Cancelling all Print Jobs 3-16 4 Printer Care Introduction ........................................................................ 4-2 Handling the Printer ........................................................... 4-2 Cleaning the Printer ........................................................... 4-4 Cleaning Guidelines 4-4 Cleaning the Outside of the Printer 4-5 Cleaning the Inside of the Printer 4-6 5 Print Quality Introduction ........................................................................ 5-2 About Halftones ................................................................. 5-2 Contents v About Print Density ........................................................... 5-3 About Print Resolution ...................................................... 5-3 6 Troubleshooting Printer Problems Introduction ........................................................................ 6-2 Status Messages ................................................................ 6-2 Service Messages .............................................................. 6-9 HP-GL and PCL Error Codes .......................................... 6-11 Testing PC-Printer Communication ............................... 6-12 Creating the Test File 6-12 Sending the Test File 6-12 Printer Problem Checklist ............................................... 6-17 Media Jams ....................................................................... 6-19 Automatic Jam Recovery 6-19 Locating Print Media Jams 6-19 Clearing a Media Jam Inside the Printer 6-20 Clearing Cassette Area Jams 6-24 Clearing Multipurpose Tray Area Jams 6-25 Clearing a Duplexer Media Jam 6-29 Clearing CrownCopy ADF Paper Jams 6-30 Troubleshooting CrownCopy ......................................... 6-31 Understanding the LEDs 6-31 Solving Other Problems 6-32 vi QMS 2060 Print System Operation Control Panel Problems .................................................. 6-34 Data Indicator Stays Lit 6-34 No Advanced Status Page' 6-34 No Start-up Page 6-34 Paper Jam Message Stays On 6-35 Printer Resets 6-35 PostScript Errors 6-35 Windows Driver Problems .............................................. 6-36 Printer Description Files 6-36 CrownNet Problems ......................................................... 6-36 Output Problems .............................................................. 6-37 600x600, 1200x1200 dpi Printing Unavailable 6-37 Blank Pages 6-38 Not All Pages Print 6-38 Printer Will Not Duplex 6-38 Paper Jams Always Occur 6-39 Kanji Option Kit Problems .............................................. 6-39 Can't Download Kanji Fonts 6-40 Can't Access Kanji Fonts 6-40 Can't Access the Kanji File Through Your Application 6-41 Print Quality Problems .................................................... 6-41 General 6-42 Specific 6-42 Placing a Service Call ...................................................... 6-48 7 CrownView Printer Web Page Introduction ........................................................................ 7-2 Contents vii Setting up the Printer Web Page ...................................... 7-3 Assigning a Printer Name 7-3 Setting Up Your Browser Software 7-3 Printer Home Page ............................................................. 7-8 Home 7-9 Operator Control 7-10 General Settings 7-12 Printer Jobs 7-20 Consumable Status 7-21 Accounting 7-22 System Support Page 7-23 QMS, Inc. Page 7-25 Local Online Help Page 7-25 Web Page Help System ................................................... 7-26 A QMS Customer Support Sources of Support ........................................................... A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 The QMS Corporate Bulletin Board System A-3 CompuServe A-3 Internet A-3 QMS Customer Response Center (CRC) A-4 QMS World-wide Offices .................................................. A-5 Index v viii QMS 2060 Print System Operation 1 Introduction In This Chapter . . . n n n "Introduction" on page 1-2 "About This Manual" on page 1-2 "Typographic Conventions" on page 1-4 Introduction Introduction This manual provides information on installing consumables such as media and toner cartridges. You'll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS 2060 Print System documentation. This chapter gives you a brief overview of this manual. About This Manual 1 2 3 4 5 Introduction Consumables Provides an overview of this guide. Describes the media that's best suited for your printer; how to load paper, labels, transparencies, envelopes; and how to replace the toner cartridge. Explains how to print duplex, chain Advanced cassettes, collate output, print a status Printing Features page, cancel a print job, and end a print job. Describes how to handle and clean the printer. Gives information on how to improve print quality through adjustment of printer resolution. Printer Care Print Quality 1-2 QMS 2060 Print System Operation About This Manual 6 7 A Troubleshooting Provides media jam prevention tips, explains how to locate and clear media Printer Problems jams, lists printer status messages, outlines printer and print quality problems and solutions, and describes how to place a service call. Contains information on how to access CrownView and use the printer's web page. Printer Web Page QMS Customer Support Provides product sales and support telephone numbers and describes how to communicate with QMS through the QMS Bulletin Board, CompuServe, the Internet, and Q-FAX. Introduction 1-3 About This Manual Typographic Conventions The following typographic conventions are used in this manual: Mixed-Case Courier Text you type, and messages and information displayed on the screen Variable text you type; replace the italicized word(s) with information specific to your printer or computer Information displayed in the printer message window Variable information in text. File and utility names Press the Enter key (PC) or Return key (Macintosh) Press and hold down the Ctrl key (PC) Mixed-Case Italic Courier UPPERCASE COURIER lowercase bold PostScript operators and DOS commands lowercase italic UPPERCASE ^ » Note: Notes contain tips, extra information, or important information that deserves emphasis or reiteration. v Caution: Cautions present information that you need to know to avoid equipment damage, process failure, or extreme annoyance. M WARNING! Warnings indicate the possibility of personal injury if a specific procedure is not performed exactly as described in the manual. ACHTUNG! Bitte halten Sie sich exakt an die im Handbuch beschriebene Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte. v 1-4 QMS 2060 Print System Operation 2 Consumables In This Chapter . . . n n n n "Feeding Media" on page 2-2 "Preventing Media Jams" on page 2-3 "Loading the Media Cassette" on page 2-4 "Loading the Multipurpose Tray" on page 2-12 Introduction Introduction This chapter covers basic printer operation, such as preventing media jams; loading media; transparencies, labels and envelopes; replacing toner cartridges; and using various kinds of print media. Feeding Media There are two ways of feeding media into your printer: n n Automatic (from the cassettes) Manual feed (from the multipurpose tray) Automatic The printer automatically pulls media from the cassette(s) at the front of the printer. The cassette(s) handle media as light as 16 lbs (60 g/m2) or as heavy as 24 lbs (90 g/m2). See "Loading the Media Cassette" on page 2-4 for details on how to load the cassette. Manual Feed Manual feed is the method of feeding single sheets or small increments of media from the multipurpose tray only. Media weight can range fro ...