User manual KONICA MINOLTA 2060

QMS 2060 Print System Operation ® 1800448-001B Trademarks The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Registered trademarks are registered in the United States Patent and Trademark Office; some trademarks may also be registered in other countries. QMS and the QMS logo are registered trademarks of QMS, Inc., and Crown, the Crown seal, QUIC, CrownNet, ImageServer, and PS Executive Series are trademarks of QMS, Inc. PostScript is a trademark of Adobe Systems Incorporated for a page description language and may be registered in certain jurisdictions. Throughout this manual, "PostScript Level 2" is used to refer to a set of capabilities defined by Adobe Systems for its PostScript Level 2 page description language. These capabilities, among others, are implemented in this product through a QMS-developed emulation that is compatible with Adobe's PostScript Level 2 language. Adobe, Adobe PhotoShop, Adobe PageMaker/Adobe Systems Incorporated. Intellifont/Agfa Division, Miles, Inc. 3 Com, 3+Open/3Com Corporation. Aldus, PrePrint/Aldus Corporation. Apple, AppleShare, AppleTalk, EtherTalk, LaserWriter, LaserPrep, LocalTalk, Macintosh, TrueType/Apple Computer, Inc. Banyan, VINES/Banyan. Centronics/Centronics Data Computer Corporation. CompuServe /H & R Block. DEC, DECnet, LN03, VMS/Digital Equipment Corporation. PhoneNET/Farallon Computing, Inc. Hewlett-Packard, HP, PCL, HP-GL, LaserJet/Hewlett-Packard Co. IBM PC, Token-Ring/International Business Machines Corporation. Intel/Intel Corporation. Aldus FreeHand/Macromedia, Microsoft, MS-DOS, Windows/Microsoft Corporation. Gothic Medium BBB and Ryumin Lgiht KL/ Morisawa and Company, Ltd. NEC/NEC Corporation. Novell and NetWare/Novell, Inc. QuarkXPress/Quark, Inc. TOPS/Sun Microsystems, Inc. TypeBank/TypeBank, Ltd. The ENERGY STAR logo/United States Environmental Protection Agency. The ENERGY STAR emblem does not represent EPA endorsement of any product or service. UNIX/ UNIX Systems Laboratories. Ethernet/Xerox Corporation. Proprietary Statement The digitally encoded software included with your QMS 4060 Print System is Copyrighted © 1998 by QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of QMS, Inc. Copyright Notice This manual is Copyrighted © 1998 by QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This manual may not be copied in whole or in part, nor transferred to any other media or language, without the express written permission of QMS, Inc. Contents 1 Introduction Introduction ........................................................................ 1-2 About This Manual ............................................................. 1-2 Typographic Conventions 1-4 2 Consumables Introduction ........................................................................ 2-2 Feeding Media .................................................................... 2-2 Automatic 2-2 Manual Feed 2-2 Preventing Media Jams ..................................................... 2-3 Loading the Media Cassette ............................................. 2-4 Prepare the Paper 2-5 Loading the 500-sheet Cassette 2-5 Load the 250-Sheet Cassette 2-9 Loading the Multipurpose Tray ...................................... 2-12 Envelopes: Special Considerations 2-15 Labels: Special Considerations 2-18 Letterhead and Memo Media: Special Considerations 2-19 Odd-size Media: Special Considerations 2-21 Transparencies: Special Considerations 2-21 Postcards 2-22 Using Toner Cartridges ................................................... 2-22 Toner Cartridge Life 2-23 Extending Toner Cartridge Life 2-23 Toner Cartridge Handling 2-24 Toner Cartridge Storage 2-24 Refilled Toner Cartridges 2-24 Replacing a Toner Cartridge ........................................... 2-25 Removing an Empty Toner Cartridge 2-25 Installing a New Toner Cartridge 2-26 3 Advanced Printing Features Introduction ........................................................................ 3-2 High-Resolution Printing ................................................... 3-2 Setting the Resolution 3-3 Smoothing 3-4 How Much Memory Do You Need? 3-4 iv QMS 2060 Print System Operation Printing Duplex .................................................................. 3-7 Automatic via a Cassette 3-8 Manual Feed via the Multipurpose Tray 3-9 High-Resolution and Duplex Printing 3-9 Duplex Printing Tips 3-10 Cassette Chaining ............................................................ 3-10 Using the Configuration Menu 3-11 Collating Output ............................................................... 3-12 Chunk Collation 3-13 Advantages of Collation 3-14 Working with Status Pages ............................................. 3-14 Identifying a Status Page Type 3-14 Printing a Status Page 3-15 Cancelling/Ending Print Jobs ......................................... 3-15 Cancelling a Print Job 3-16 Cancelling all Print Jobs 3-16 4 Printer Care Introduction ........................................................................ 4-2 Handling the Printer ........................................................... 4-2 Cleaning the Printer ........................................................... 4-4 Cleaning Guidelines 4-4 Cleaning the Outside of the Printer 4-5 Cleaning the Inside of the Printer 4-6 5 Print Quality Introduction ........................................................................ 5-2 About Halftones ................................................................. 5-2 Contents v About Print Density ........................................................... 5-3 About Print Resolution ...................................................... 5-3 6 Troubleshooting Printer Problems Introduction ........................................................................ 6-2 Status Messages ................................................................ 6-2 Service Messages .............................................................. 6-9 HP-GL and PCL Error Codes .......................................... 6-11 Testing PC-Printer Communication ............................... 6-12 Creating the Test File 6-12 Sending the Test File 6-12 Printer Problem Checklist ............................................... 6-17 Media Jams ....................................................................... 6-19 Automatic Jam Recovery 6-19 Locating Print Media Jams 6-19 Clearing a Media Jam Inside the Printer 6-20 Clearing Cassette Area Jams 6-24 Clearing Multipurpose Tray Area Jams 6-25 Clearing a Duplexer Media Jam 6-29 Clearing CrownCopy ADF Paper Jams 6-30 Troubleshooting CrownCopy ......................................... 6-31 Understanding the LEDs 6-31 Solving Other Problems 6-32 vi QMS 2060 Print System Operation Control Panel Problems .................................................. 6-34 Data Indicator Stays Lit 6-34 No Advanced Status Page' 6-34 No Start-up Page 6-34 Paper Jam Message Stays On 6-35 Printer Resets 6-35 PostScript Errors 6-35 Windows Driver Problems .............................................. 6-36 Printer Description Files 6-36 CrownNet Problems ......................................................... 6-36 Output Problems .............................................................. 6-37 600x600, 1200x1200 dpi Printing Unavailable 6-37 Blank Pages 6-38 Not All Pages Print 6-38 Printer Will Not Duplex 6-38 Paper Jams Always Occur 6-39 Kanji Option Kit Problems .............................................. 6-39 Can't Download Kanji Fonts 6-40 Can't Access Kanji Fonts 6-40 Can't Access the Kanji File Through Your Application 6-41 Print Quality Problems .................................................... 6-41 General 6-42 Specific 6-42 Placing a Service Call ...................................................... 6-48 7 CrownView Printer Web Page Introduction ........................................................................ 7-2 Contents vii Setting up the Printer Web Page ...................................... 7-3 Assigning a Printer Name 7-3 Setting Up Your Browser Software 7-3 Printer Home Page ............................................................. 7-8 Home 7-9 Operator Control 7-10 General Settings 7-12 Printer Jobs 7-20 Consumable Status 7-21 Accounting 7-22 System Support Page 7-23 QMS, Inc. Page 7-25 Local Online Help Page 7-25 Web Page Help System ................................................... 7-26 A QMS Customer Support Sources of Support ........................................................... A-2 Your QMS Vendor A-2 Your Application Vendor A-2 Q-FAX A-2 The QMS Corporate Bulletin Board System A-3 CompuServe A-3 Internet A-3 QMS Customer Response Center (CRC) A-4 QMS World-wide Offices .................................................. A-5 Index v viii QMS 2060 Print System Operation 1 Introduction In This Chapter . . . n n n "Introduction" on page 1-2 "About This Manual" on page 1-2 "Typographic Conventions" on page 1-4 Introduction Introduction This manual provides information on installing consumables such as media and toner cartridges. You'll also find information on advanced printing features, printer care, print quality, and troubleshooting. Use this guide in conjunction with your other QMS 2060 Print System documentation. This chapter gives you a brief overview of this manual. About This Manual 1 2 3 4 5 Introduction Consumables Provides an overview of this guide. Describes the media that's best suited for your printer; how to load paper, labels, transparencies, envelopes; and how to replace the toner cartridge. Explains how to print duplex, chain Advanced cassettes, collate output, print a status Printing Features page, cancel a print job, and end a print job. Describes how to handle and clean the printer. Gives information on how to improve print quality through adjustment of printer resolution. Printer Care Print Quality 1-2 QMS 2060 Print System Operation About This Manual 6 7 A Troubleshooting Provides media jam prevention tips, explains how to locate and clear media Printer Problems jams, lists printer status messages, outlines printer and print quality problems and solutions, and describes how to place a service call. Contains information on how to access CrownView and use the printer's web page. Printer Web Page QMS Customer Support Provides product sales and support telephone numbers and describes how to communicate with QMS through the QMS Bulletin Board, CompuServe, the Internet, and Q-FAX. Introduction 1-3 About This Manual Typographic Conventions The following typographic conventions are used in this manual: Mixed-Case Courier Text you type, and messages and information displayed on the screen Variable text you type; replace the italicized word(s) with information specific to your printer or computer Information displayed in the printer message window Variable information in text. File and utility names Press the Enter key (PC) or Return key (Macintosh) Press and hold down the Ctrl key (PC) Mixed-Case Italic Courier UPPERCASE COURIER lowercase bold PostScript operators and DOS commands lowercase italic UPPERCASE ^ » Note: Notes contain tips, extra information, or important information that deserves emphasis or reiteration. v Caution: Cautions present information that you need to know to avoid equipment damage, process failure, or extreme annoyance. M WARNING! Warnings indicate the possibility of personal injury if a specific procedure is not performed exactly as described in the manual. ACHTUNG! Bitte halten Sie sich exakt an die im Handbuch beschriebene Vorgehensweise, da sonst Verletzungsgefahr bestehen könnte. v 1-4 QMS 2060 Print System Operation 2 Consumables In This Chapter . . . n n n n "Feeding Media" on page 2-2 "Preventing Media Jams" on page 2-3 "Loading the Media Cassette" on page 2-4 "Loading the Multipurpose Tray" on page 2-12 Introduction Introduction This chapter covers basic printer operation, such as preventing media jams; loading media; transparencies, labels and envelopes; replacing toner cartridges; and using various kinds of print media. Feeding Media There are two ways of feeding media into your printer: n n Automatic (from the cassettes) Manual feed (from the multipurpose tray) Automatic The printer automatically pulls media from the cassette(s) at the front of the printer. The cassette(s) handle media as light as 16 lbs (60 g/m2) or as heavy as 24 lbs (90 g/m2). See "Loading the Media Cassette" on page 2-4 for details on how to load the cassette. Manual Feed Manual feed is the method of feeding single sheets or small increments of media from the multipurpose tray only. Media weight can range from 16 to 42 lbs (20 to 157 g/m2). Manual feed is very useful for n n n n n 2-2 Envelopes Labels Letterhead and memo paper Odd-sized media (cut sheets) Postcards QMS 2060 Print System Operation Preventing Media Jams n n n 13x22 Broadsheet 13x26 Heavy-weight labels and envelopes The multipurpose tray is also especially useful if you want to print on a single sheet of letterhead or colored media without changing the media in the media cassettes. Preventing Media Jams There are several things you can do to reduce the occurrence of media jams: n Use paper, envelopes, labels, postcards, transparencies that match the printer specifications. (See the "Consumable Supplies" section of appendix B, "Technical Specifications," in the Reference, for more complete information.) Make sure the media is not folded or wrinkled. Do not overfill the multipurpose tray or the cassettes. The multipurpose tray holds about 150 sheets of 20 lb (75 g/m2) paper, 5 transparencies, 10 envelopes, 10 sheets of letterhead or thick paper, or 10 labels; the universal cassette holds up to 250 sheets of paper, and the 500-sheet cassette holds up to 500 sheets of paper. If you have problems with double feeding, remove the media from the tray or cassette and fan the edges. The sheets may be sticking together. Note: Do not fan transparencies since this causes static. n Store print media away from moisture and humidity. The recommended relative humidity is 15%-85% with no condensation. n n n » Consumables 2-3 Loading the Media Cassette n Place media correctly in the tray or cassette. Many manufacturers place an arrow on the end of the wrapper indicating the side of the media to use for printing. If you cannot determine which side of the media to print on, remove the media from the cassette, rotate the stack a half-turn, turn the stack over, and then place it back in the cassette. If none of the above relieves media jamming, notify your vendor. n Loading the Media Cassette The QMS 2060 Print System comes standard with either a 500-sheet letter/A4 cassette or a 250-sheet cassette, depending on the model ordered. See the "Consumable Supplies," section of appendix B in the Reference manual for cassette media capacity information. These cassettes are interchangeable and therefore can be either in the upper or lower position. The printer automatically pulls media from the cassette. Basically, loading media in either cassette involves the following steps: n n Prepare the paper Load the cassette Each of these steps is described in detail later in this procedure. There is a section for loading a 500-sheet cassette and one for loading a 250-sheet cassette. 2-4 QMS 2060 Print System Operation Loading the Media Cassette Prepare the Paper s Caution: Ensure that the media size matches the cassette size (for example, letter/A4 media must be loaded only when the letter/A4 cassette is inserted or the universal cassette is set to letter/A4 size). Since the media cassette sends a media size signal to the printer controller, using a wrong size media will cause your image to be positioned incorrectly on the page or clipped. 1 » Unwrap the paper, pull the stack out, and then with one hand at each end of the stack, lift and hold it in a curved position. Note: Paper is packed in reams of 500 sheets. Do not unpack the paper above the printer as this might cause particles to fall into the printer components. Note the arrows on the wrapper. They show which side of the paper should be on the top when it is loaded in the cassette. 2 3 Grip each end of the stack firmly. Straighten the stack, and then roll the fanned sheets from side to side to get air through the sheets and prevent static buildup. Take off the top and bottom sheets The top and bottom sheets sometimes have residual glue buildup that could cause the printer to jam. 4 Loading the 500-sheet Cassette Load media in the 500-sheet cassette as follows. For 250-sheet cassette instructions, see the next section. » Note: Reload media cassettes only when the printer is not actively printing. Consumables 2-5 Loading the Media Cassette 1 Pull out and remove the cassette. 2 Position the cassette. The cassette has a spring in the bottom that provides some resistance when print media is placed on it. Lay the cassette flat on a hard surface and, using your left hand, push down on the plate in the cassette until it locks. 2-6 QMS 2060 Print System Operation Loading the Media Cassette 3 Load media in the 500-sheet cassette in increments so that the 500 sheets fit in the cassette and the media stack is properly leveled out. Load the media so the front end of the stack comes against the front of the cassette in three steps as follows: a b c Up to the bottom limit mark. Halfway to the top limit mark. Up to the top limit mark. Top Limit Bottom Limit Retaining Clips 4 Ensure that the media stack lies flat, does not exceed the top limit mark, and is positioned under the retaining clips. Consumables 2-7 Loading the Media Cassette 5 Slide the cassette back into the upper cassette feeder until it's firmly seated. 6 Adjust the media tray to fit the media size. » Note: When printing different-sized media, set the media tray to the largest media size. If the media tray is set to a smaller media size, large-size paper will curl, block the opening (when delivered to the tray), and cause a media jam. 2-8 QMS 2060 Print System Operation Loading the Media Cassette Load the 250-Sheet Cassette Load media in the 250-sheet universal cassette as follows. For 500sheet cassette instructions, see the previous section. » Note: Reload media cassettes only when the printer is not actively printing. 1 Pull out and remove the cassette. 2 Open the cassette cover. Consumables 2-9 Loading the Media Cassette 3 Position the cassette. The cassette has a spring in the bottom that provides some resistance when print media is placed on it. Lay the cassette flat on a hard surface and, using your left hand, push down on the plate in the cassette until it locks. 4 Adjust the media guides to fit the media size. 2-10 QMS 2060 Print System Operation Loading the Media Cassette 5 Load media face-up in the universal cassette. Long-edge First Short-edge First » Note: See the "Print Media" section of appendix B, "Technical Specifications," in the Reference manual for media size feededge information. 6 Ensure that the media stack lies flat, does not exceed the top limit mark, and is positioned under the retaining clips. Retaining Clips Consumables 2-11 Loading the Multipurpose Tray 7 Slide the cassette back into the printer until it is firmly seated. Loading the Multipurpose Tray This section explains how to load media in the multipurpose tray. For tips on how to get the best possible printing results, see "Envelopes: Special Considerations," "Labels: Special Considerations," and "Transparencies: Special Considerations," at the end of this section. » Note: A MEDIA SIZE MISMATCH error can be caused if the media in the multipurpose tray is not the media size selected for the multipurpose tray (inputbin 1). If the printer supports the media size you want, insert the correct size media in the multipurpose tray. If the printer does not support the media size you want, set Operator Control/Multipurpose Sz to Universal to clear the error. See "Media Size" in chapter 4, "Printer Configuration," of the Reference for more information on multipurpose size. 2-12 QMS 2060 Print System Operation Loading the Multipurpose Tray 1 Open the multipurpose tray. 2 Adjust the media guides on the multipurpose tray to match the width of the media you're using. 3 Align the media, and insert it print side up between the media guides, sliding it as far as it will go in the printer. Make sure it doesn't exceed the limit mark and it fits firmly between the media guides.The multipurpose tray holds about 150 sheets of 16 to 42 lbs (20 to 157 g/m2) paper (plain or recycled), 5 transparencies, 10 envelopes, 10 labels, or 10 sheets of letterhead or thick paper. Consumables 2-13 Loading the Multipurpose Tray See chapter 2, "Print Media," of the Reference for information on feed edge. Long-edge First Short-edge First 4 5 Check the media guides to make sure that they touch the sides of the print media. For smaller-size media it may be possible to close the multipurpose tray cover. For large size media, leave the tray cover open. Note: Do not load additional media until all the sheets in the multipurpose tray have been fed through the printer. » 6 Adjust the media tray for proper media delivery. 2-14 QMS 2060 Print System Operation Loading the Multipurpose Tray » Note: When printing different-sized media, set the media tray to the largest media size. If the media tray is set to a smaller media size, large-size paper will curl, block the opening (when delivered to the output tray), and cause a media jam. Envelopes: Special Considerations The QMS 2060 Print System supports envelope printing from the multipurpose tray (up to 10 envelopes at a time): n Use landscape orientation to create the envelope text in your application. --When formatting data for envelopes, leave a 0.16" (4.06 mm) margin from the edges of the envelope. n Before printing envelopes --Disable the duplexer if it's installed. --Remember that you can print only on the address side of the envelope. --Make sure that the media guides are set to the height of the envelope. (Media jams or misfeeds may occur if they are too loose or too tight.) n Keep the following conditions in mind when choosing an envelope: --It must not contain any fasteners, clasps, windows, or peel-off strips otherwise the printer may be seriously damaged. --Its edges must be square and it must not be wrinkled, torn, or curled. Consumables 2-15 Loading the Multipurpose Tray n Use common office envelopes with diagonal joints, ordinary gummed flaps, and sharp folds and edges. The following sizes are supported: --Commercial 10 --International DL --Monarch --International C5 n Don't use --Envelopes with flaps that are the full width of the envelope if the flap is glued to something other than the mating surface. --Envelopes with transparent windows. --Envelopes with fasteners. Some parts of the envelope consist of three layers of paper--the front, back, and flap. Print in these layered regions may be lost or faded. See your application documentation for specific information on printing envelopes, and see chapter 4, "Printer Configuration," of the Reference for information on how to set the envelope size. 2-16 QMS 2060 Print System Operation Loading the Multipurpose Tray Loading Envelopes in the Multipurpose Tray 1 Place the envelopes on a flat surface and flatten them by pressing down the corners in the directions shown. 2 3 Flex the envelope stack (including the edges) to remove any stiffness. Correct any dog-eared corners, then tap the envelopes on a flat surface to align. 4 Open the multipurpose tray. Consumables 2-17 Loading the Multipurpose Tray 5 Adjust the media guides to the width of the envelopes. QMS Make sure the guides are not too tight, so the envelopes will not buckle. Also, make sure the envelope size and type meet the specifications listed on page 2-15 of this manual and in appendix 6 7 Slide the envelope stack into the printer as far as it will go, with the print side facing up and the flap on your right. Open the flap immediately after it passes through the printer, before the seal cools. Because envelopes pass through heated rollers, the gummed area on the flap may seal. You may then reseal it in the usual manner. The use of envelopes with emulsion-based glue avoids this problem. Labels: Special Considerations Your printer supports label printing from the multipurpose tray (up to 10 sheets at a time). Adhesive label stock has pressure-sensitive (peel and stick) adhesive backing. A label consists of a face sheet, the adhesive, and the carrier sheet. The face sheet printing surface must adhere to the plain paper specifications described in appendix B, "Technical Specifications," of the Reference. 2-18 QMS 2060 Print System Operation Loading the Multipurpose Tray The label printing surface must cover the entire carrier sheet, and no adhesive should come through on the surface. The adhesive and carrier sheet must withstand the fusing temperature (200°C/392° F). Avery 5160 stock is qualified for use in this printer. Keep the following in mind when printing labels: n Avoid using labels with exposed adhesive; it may stick to the toner cartridge or the fixing roller, causing labels to peel off and printer jams to occur. Format label data in your application. Try printing your data on a plain sheet of media first to check placement. This reduces the number of label sheets you use. Before printing labels, disable the duplexer if it's installed, and check the manual feed guides to make sure they're not too tight and buckling the labels. n n Loading Labels in the Multipurpose Tray Load the labels lengthwise (long edge first), face up, and with the top of the page toward the right hand side of the printer. See your application documentation for specific information on printing labels. Letterhead and Memo Media: Special Considerations Your printer supports the printing of letterhead or memo paper in two ways: n n n From the multipurpose tray (up to 10 sheets) From a cassette (standard or optional--up to 400 sheets) Keep in mind the following: The letterhead and memo paper must adhere to the media specifications described in appendix B, "Technical Specifications," of the Reference. Consumables 2-19 Loading the Multipurpose Tray n Format the information that is to print on letterhead or memo paper from within your application. Try printing the formatted information on a plain sheet of paper first to check placement. See your application documentation for specific information on printing. Loading Letterhead and Memo Media Load the letterhead or memo media in the multipurpose tray or the cassette the same as specified for other media in the "Loading the 500-sheet Cassette" on page 2-5 and the "Load the 250-Sheet Cassette" on page 2-9, with the following exceptions: n n Adjust the multipurpose tray media guides to fit the letterhead or memo media size. Insert the letterhead or memo media long-edge first, face up, with the top of the page facing towards the right hand side of the printer. 2-20 QMS 2060 Print System Operation Loading the Multipurpose Tray Odd-size Media: Special Considerations Odd-size media is printed from the multipurpose tray. Keep in mind the following considerations: n n Use only 16 to 42 lbs (20 to 157 g/m2) odd-size paper recommended for laser printers. Do not use perforated paper (including 3-hole-punched paper). Transparencies: Special Considerations Your printer supports the printing of transparencies: n From the multipurpose tray (up to 10 sheets) The transparencies must adhere to the media specifications described in appendix B, "Technical Specifications" of the Reference manual. Format the information that is to print on the transparencies from within your application. Try printing the formatted information on a plain sheet of paper first to check placement. See your application documentation for specific information on printing. Printing Transparencies Load the transparencies in the multipurpose tray the same as specified for other media in earlier in this chapter, with the following exceptions: n n Adjust the multipurpose tray guides to fit the transparency size. Insert the transparencies long-edge first, printing side up, with the top of the page to the right hand side of the tray. The correct print side is usually marked on the transparency package. Load up to 10 transparencies at a time in the multipurpose tray. Loading a larger number of transparencies at a time may cause static buildup. n Consumables 2-21 Using Toner Cartridges n Keep the paper path clean. Transparencies are especially sensitive to a dirty paper path. If there are shadows on either the top or the bottom of the sheets, refer to chapter 4, "Printer Maintenance," for instructions on how to clean the printer. Remove each transparency from the output tray before the next sheet is printed to prevent jams or misfeeds. n Postcards Your printer supports printing thick paper 24 to 42 lbs (90 to 157 g/m2) only from the multipurpose tray (up to 10 sheets at a time). This media must adhere to the media specifications described in appendix B, "Technical Specifications" of the Reference. Format the information that is to print on the media from within your application. Try printing the formatted information on a plain sheet of paper first to check placement. See your application documentation for specific information on printing. Printing on Postcard Stock Load this media in the multipurpose tray the same as specified for other media in the "Loading the Multipurpose Tray" section, earlier in this chapter, with the following exception: n n Adjust the multipurpose tray guides to fit the postcard size. Insert the media short edge first with the printing surface face up. Using Toner Cartridges Characters and images are created in your laser printer through a process that applies toner (made of carbon particles) to the page in the printer's fusing unit. When an image is formed, a positive electrical charge is applied to transfer the image to the page. The toner cartridge contains the toner and the photosensitive drum needed to operate the laser printer. The photosensitive drum has characteristics similar to those of photographic film. 2-22 QMS 2060 Print System Operation Using Toner Cartridges Toner Cartridge Life The toner cartridge contains enough toner to print about 10,000 letter/A4-size pages at normal (5%) page coverage. If the printer is run entirely in Conserve Toner mode (Administration/Engine/Conserve Toner menu), a toner cartridge lasts for over 35,000 letter/A4-size pages at normal (5%) page coverage. Extending Toner Cartridge Life Redistributing Toner When the toner supply is low, TONER LOW displays in the printer's message window, and parts of the page usually start printing lighter than normal. Sometimes, you can increase the life of the toner cartridge by taking it out of the printer and redistributing the toner--hold the cartridge with both hands and then gently rock it from side-to-side (as you do for a new cartridge) five or six times. If the TONER LOW message remains in the message window, you must replace the toner cartridge, as described later in this chapter. Conserving Toner To help you lower your printing costs, your printer provides an option called Conserve Toner, which simulates draft-quality printing. The printer reduces the amount of toner used during printing by screening the black dots in a 1:3.5 ratio. In other words, 1 black dot prints for every 3.5 black dots that would print in normal printing mode. The Conserve Toner option can be enabled and disabled through your printer driver or through the Administration/Engine/Print Quality menu. » Note: The Conserve Toner option is designed for draft printing only. Turn off Conserve Toner when printing proof or final copies of documents to avoid any possible distortion of patterns, halftone, and images. Consumables 2-23 Using Toner Cartridges Toner Cartridge Handling The cartridge contains the toner and laser-sensitive drum needed to operate the laser printer. n The cartridge has a wide opening for the laser beam guided via the reflecting mirror. Be careful not to drop any foreign objects, such as clips or pins into the cartridge, when handling and installing the cartridge. The drum is extremely sensitive to light and may deteriorate if exposed to bright light; don't open or touch the drum protective shutter. n Toner Cartridge Storage The toner cartridge n n Should be kept in its protective bag until you're ready to install it. Is sensitive to bright light. Don't store it in direct sunlight or room light (more than 1500 lux). Store it flat in a cool, dry location away from sunlight. The maximum storage temperature is 95º F (35º C) and the maximum storage humidity is 80% without condensation. Should be kept level during storage. Don't stand or store the cartridge on its end or turn upside down; the toner inside the cartridge may become caked or unequally distributed. Should be kept away from salty air environments, corrosive gases such as aerosols, and extreme heat or humidity. Should be kept away from monitors, disk drives, and floppy disks. The magnets in the cartridge can damage stored data. n n n Refilled Toner Cartridges Refilled toner cartridges may produce variations in toner quality and reliability, thus reducing the print quality of your documents. In addition, toner leaks, which are common with some refilled cartridges, affect your warranty. 2-24 QMS 2060 Print System Operation Replacing a Toner Cartridge Replacing a Toner Cartridge You may purchase additional cartridges from your QMS vendor. See the "Print Engine Specifications" section of appendix B, "Technical Specifications," in the Reference for more information on toner cartridges. Removing an Empty Toner Cartridge 1 Press the upper unit lock release button and open the top cover. Consumables 2-25 Replacing a Toner Cartridge 2 Remove the empty toner cartridge. While grasping the grip area of the empty toner cartridge, remove the cartridge by pulling it up and then towards you. » Note: Put the old toner cartridge in a trash receptacle. Do not dispose of it by burning. v Caution: Remember that each time you replace the toner cartridge, you should remove any residual toner powder from inside the printer. (See "Cleaning and Handling the Printer," later in this manual.) Installing a New Toner Cartridge » Note: The toner cartridge is sensitive to bright light. Do not remove the cartridge from its protective bag until you are ready to install it. Store the cartridge in an environment that is not subject to extreme heat or humidity, salty air, or corrosive gases, such as aerosols. Keep the toner cartridge away from your computer. The magnets in the cartridge can damage data, particularly on your floppy disks. 2-26 QMS 2060 Print System Operation Replacing a Toner Cartridge 1 » Lift the toner cartridge out of its shipping carton, open the protective bag, and remove the cartridge. Note: After taking the toner cartridge from its protective bag, do not open the cover or touch the OPC drum of the toner cartridge because it may deteriorate the drum and reduce print quality. 2 Distribute the toner in the cartridge. Hold the cartridge with both hands, and gently rock it from sideto-side five or six times to distribute the toner. 3 Remove the tape seal. Holding the cartridge in place with your left hand, use your right hand to grasp the tab on the right side of the toner cartridge. Pull the plastic strip straight out. If the strip breaks, grasp the clear part of the tape seal and pull it straight out. Discard both the strip and the tape seal. Consumables 2-27 Replacing a Toner Cartridge 4 Slide the toner cartridge in the printer. Hold the grooved area on the toner cartridge with your right hand, then with the arrow on the toner cartridge facing away from you angle the cartridge down into the printer. Place the cartridge on the rails inside the upper unit of the printer, and gently slide it straight down until it is firmly seated. 5 Close the printer's top cover. v 2-28 QMS 2060 Print System Operation 3 Advanced Printing Features In This Chapter . . . n n n n n n "High-Resolution Printing" on page 3-2 "Printing Duplex" on page 3-7 "Cassette Chaining" on page 3-10 "Collating Output" on page 3-12 "Working with Status Pages" on page 3-14 "Cancelling/Ending Print Jobs" on page 3-15 Introduction Introduction This chapter describes changing print resolution, using high-resolution while duplexing, chaining paper cassettes, collating output, printing a status page, cancelling a print job, and ending a print job. High-Resolution Printing The QMS 2060 Print System supports three print resolutions: 300x300, 600x600, and with an optional daughterboard 1200x1200 dpi (dots per inch). For printed pages that don't require optimum print quality, such as rough drafts, memos, or text-only pages without graphics (dependent on shading details), you may choose to set the printer at 600 dpi. Printing at 600 dpi reduces the amount of processing time the printer requires before printing the page. For pages that demand high-quality output, especially those containing detailed graphics or varying background shades, you'll want to set the printer resolution to a higher resolution. » Note: To print at 1200x1200 dpi you need to install an optional 1200x1200 dpi resolution daughterboard, and you may also need to add more memory. (See the following section for memory details.) 3-2 QMS 2060 Print System Operation HighResolution Printing Setting the Resolution You can set the default resolution of your printer through the Administration/Engine/Def Resolution menu. Menu Choices Administration/Engine/Def Resolution 300 dpi--300x300 dpi resolution. 600 dpi--600x600 dpi resolution. » Note: If you have the optional 1200x1200 dpi Multi-Res daughterboard installed, the 1200 dpi option also appears. Default 600 dpi Your printer offers greatly improved print quality at 600 and 1200 dpi. To take best advantage of these higher resolutions use n n » The resident PostScript and PCL 5e typefaces The QMS printer drivers designed for your printer Note: Whenever possible, set the print resolution through your application. If the print resolution can't be set through the application, set it through the printer control panel, through the printer driver, or through QMS Document Option Commands. Advanced Printing Features 3-3 HighResolution Printing Smoothing » Note: This technique requires that the Multi-Res board be installed on your system. Your QMS 2060 Print System offers a smoothing option under the Administration/Engine/Print Quality menu. See chapter 4, "Printer Configuration," of Reference for details on this QMS edge-smoothing technique. This technique alters the size and position of dots that lie on the outer edges of an object by reducing the width of the laser pulse to a fraction of the full pulse width. It smooths jagged edges in text, lines, and graphics and generally improves their print quality. » Note: When you're printing halftones, smoothing is not recommended because it may introduce artifacts in the halftone or scanned image. How Much Memory Do You Need? The QMS 2060 BX Print System comes standard with 16 MB of memory, the QMS 2060 GX and IS Print Systems come standard with 32 MB of memory, and the QMS 2060 EX and FX Print Systems come standard with 48 MB of memory. The following tables list the minimum framebuffer and total system memory requirements for each resolution/media combination. » Note: If a certain resolution is chosen and the minimum amount of memory is not installed in the printer, the file is printed using the next lower resolution. For example if you have the QMS 2060 BX printer and you choose 600 dpi resolution, 11x17 media, and duplex (optional duplexer required), but the printer has only the standard memory instead of the required 20 MB minimum, the file prints at 300x300 dpi. 3-4 QMS 2060 Print System Operation HighResolution Printing Minimum Framebuffer Memory Requirements (in KB) Media Size 8.5x13 11x17 12x19 13x22 13x26 A3 A4 A5 B4 B5 C5 COM-10 DL Envelope Executive Legal Letter Monarch Postcard Statement Universal 300x300 dpi Simplex Duplex 1213 2092 2608 3148 3720 2152 1004 496 1528 760 631.3 430.5 411 745.7 792 1316 1004 319.3 246.3 480 2740 2427 4184 n/a n/a n/a 4304 2008 992 3056 1520 n/a n/a n/a n/a 1582 2632 2008 n/a n/a 960 n/a 600x600 dpi Simplex 4855 8288 10332 12584 14872 8564 3980 1956 6072 2984 2525.3 1722 1644 2982.7 3128 5252 3980 1277.2 985.2 1876 10912 Duplex 9711 11940 n/a n/a n/a 11940 7960 3912 7960 5968 n/a n/a n/a n/a 6256 10504 7960 n/a n/a 3752 n/a 1200x1200 dpi Simplex Duplex 19423 32992 41228 50328 59476 34100 15880 7736 24148 11832 10101 6888 6576 11930.8 12444 20936 15880 5108.6 3940.8 7468 43552 38847 47640 n/a n/a n/a 47640 15880 15472 31760 25474 n/a n/a n/a n/a 15880 41872 15880 n/a n/a 14936 n/a Advanced Printing Features 3-5 HighResolution Printing Minimum System Memory Requirements » Note: This table lists the values for a system without a hard disk. For a system with a hard disk installed and disk swapping enabled, add an additional 4 MB RAM for each media size. 300x300 dpi Simplex Duplex 8.5x13 11x17 12x19 13x22 13x26 A3 A4 A5 B4 B5 C5 COM-10 DL Envelope Executive Legal Letter Monarch Postcard Statement Universal 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 n/a n/a n/a 16 16 16 16 16 n/a n/a n/a n/a 16 16 16 n/a n/a 16 n/a 600x600 dpi Simplex Duplex 16 16 16 24 24 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 16 20 n/a n/a n/a 24 16 16 16 16 n/a n/a n/a n/a 16 16 16 n/a n/a 16 n/a 1200x1200 dpi Simplex Duplex 28 40 48 60 72 40 24 16 40 20 24 16 16 24 20 28 24 16 16 16 48 44 52 n/a n/a n/a 52 24 20 56 32 n/a n/a n/a n/a 32 44 40 n/a n/a 20 n/a Media Size 3-6 QMS 2060 Print System Operation Printing Duplex You may need additional memory (SIMMs) for the following: n n n To print complex graphics or complex PostScript documents For increased collation performance For increased spooling performance See the "Single In Line Memory Modules" section of chapter 2, in the Options, guide for more information on installing SIMMs. Printing Duplex The QMS 2060 Print System supports duplex printing in two ways: cassette and multipurpose tray. It allows you to print on both sides of the page n » n » From the cassette(s) on any supported size media (with an optional duplexer installed). Note: Odd-size paper cannot be used in automatic duplex printing as it will cause media jams. From the multipurpose tray on any supported size media by manually inserting the media in the tray. Note: Duplexing may lower the print quality, cause media jams, or cause media to curl or wrinkle. With the minimum system memory available, graphics-intensive duplex printing at 600 dpi or 1200 dpi with error recovery on reduces engine speed. Duplex printing is not possible on envelopes, labels, and transparencies. Advanced Printing Features 3-7 Printing Duplex There are two types of two-sided printing: duplex and tumble duplex. This illustration shows the difference between these two types, using three-hole-punched paper as an example. Side 1 Side 2 Side 1 Side 2 Portrait Landscape Duplex Side 1 Side 2 Side 1 Side 2 Portrait Landscape Tumble Duplex Tumble Duplex Automatic via a Cassette Once the duplex printing option is installed on your printer, the Duplex option appears in the Operator Control menu. See chapter 4, "Printer Configuration," in the Reference guide for more information on this option. Use your application to choose duplexing on a per job basis or the control panel to set duplexing as the default for all print jobs. » Note: Odd-size paper cannot be used in automatic duplex printing. s Caution: Due to the curved path of the duplexer, only paper between 17 and 28 lbs (63.92 g/m2 and 67.68 g/m2) should be used. Envelopes, transparencies, and labels can't be used when duplexing. 3-8 QMS 2060 Print System Operation Printing Duplex Manual Feed via the Multipurpose Tray For duplex printing from the multipurpose tray without a duplexer, follow this procedure: 1 2 3 Access the Configuration menu and set the printer to Operator Control/Input Bin/Multipurpose. Print on one side of the media. Insert the media in the multipurpose tray with the side you want to print next facing up, and the leading edge going into the printer first. s Caution: Straighten the leading-edge of the media if it's curled because curling can cause print media jams and wrinkles. Also, make sure that the media guides are set to the width of the media. Printing problems may occur if the media guides are set too loose or too tight. High-Resolution and Duplex Printing If your printer has a duplexing option, you may print on any of the media sizes at 600x600 dpi. However, printing duplex via the cassettes at 1200x1200 dpi resolution may require additional memory. (See the "Minimum System Memory Requirements" table on page 3-6 for each resolution/media size memory requirement). Advanced Printing Features 3-9 Cassette Chaining Duplex Printing Tips n Select paper with high opacity for duplex printing. Opacity refers to how much paper blocks out what is written on the opposite side of the page or how much light passes through the paper. Paper with high opacity has low transparency. If paper has low opacity (high transparency), then the printed data from one side of the page will show through to the other side. For best results, test a small quantity to make sure the opacity is acceptable. For duplex printing on pre-printed letterheads, place the sheet face-down with the bottom of the page inserted first. In the duplex mode, the printer prints side two first, then side one. n Cassette Chaining You may choose to have the printer automatically draw from another input source when the current source empties. Here are four ways to chain input sources: n n n n Your application may include a specific procedure for using a dual-cassette printer. Check your documentation. The QMS Level 2 Windows printer driver allows you to select an alternate cassette for chaining. On a network, use Remote Console via QMS CrownAdmin to select the media sources. Configure the printer through its control panel. The following section has more information. 3-10 QMS 2060 Print System Operation