User manual KYOCERA FS-1010

Table of Contents Page Printer Operation Guide Caution NO LIABILITY IS ASSUMED FOR ANY DAMAGE CAUSED BY IMPROPER INSTALLATION. Notice on Software SOFTWARE USED WITH THIS PRINTER MUST SUPPORT THE PRINTER'S EMULATION MODE. The printer is factory-set to emulate the PCL. The emulation mode can be changed by following the procedures described in Chapter 1 . Notice The information in this manual is subject to change without notification. Additional pages may be inserted in future editions. The user is asked to excuse any technical inaccuracies or typographical errors in the present edition. No responsibility is assumed if accidents occur while the user is following the instructions in this manual. No responsibility is assumed for defects in the printer's firmware (contents of its read-only memory). This manual, any copyrightable subject matter sold or provided with or in connection with the sale of the page printer, are protected by copyright. All rights are reserved. Copying or other reproduction of all or part of this manual, any copyrightable subject matter without the prior written consent of Kyocera Mita Corporation is prohibited. Any copies made of all or part of this manual, any copyrightable subject must contain the same copyright notice as the material from which the copying is done. Regarding Tradenames PRESCRIBE is a registered trademark of Kyocera Corporation. KPDL and KIR (Kyocera Image Refinement) are trademarks of Kyocera Corporation. Diablo 630 is a product of Xerox Corporation. IBM Proprinter X24E is a product of International Business Machines Corporation. Epson LQ-850 is a product of Seiko Epson Corporation. Hewlett-Packard, PCL, and PJL are registered trademarks of Hewlett-Packard Company. Centronics is a trade name of Centronics Data Computer Corp. PostScript is a registered trademark of Adobe Systems Incorporated. Macintosh is a registered trademark of Apple computer, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. PowerPC is a trademark of International Business Machines Corporation. ENERGY STAR is a U.S. registered mark. All other brand and product names are registered trademarks or trademarks of their respective companies. This Kyocera Mita page printer uses PeerlessPrintXL to provide the HP LaserJet compatible PCL6 language emulation. PeerlessPrintXL is a trademark of The Peerless Group, Redondo Beach, CA 90278, U.S.A. This product was developed using the TornadoTM Real Time Operating System and Tools from Wind River Systems. This product contains UFSTTM and MicroType® from Agfa Corporation. ©2003 by KYOCERA MITA CORPORATION. All rights reserved, Revision 1.3., November 2003 i IBM PROGRAM LICENSE AGREEMENT THE DEVICE YOU HAVE PURCHASED CONTAINS ONE OR MORE SOFTWARE PROGRAMS ("PROGRAMS") WHICH BELONG TO INTERNATIONAL BUSINESS MACHINES CORPORATION ("IBM"). THIS DOCUMENT DEFINES THE TERMS AND CONDITIONS UNDER WHICH THE SOFTWARE IS BEING LICENSED TO YOU BY IBM. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS LICENSE, THEN WITHIN 14 DAYS AFTER YOUR ACQUISITION OF THE DEVICE YOU MAY RETURN THE DEVICE FOR A FULL REFUND. IF YOU DO NOT SO RETURN THE DEVICE WITHIN THE 14 DAYS, THEN YOU WILL BE ASSUMED TO HAVE AGREED TO THESE TERMS AND CONDITIONS. The Programs are licensed not sold. IBM, or the applicable IBM country organization, grants you a license for the Programs only in the country where you acquired the Programs. You obtain no rights other than those granted you under this license. The term "Programs" means the original and all whole or partial copies of it, including modified copies or portions merged into other programs. IBM retains title to the Programs. IBM owns, or has licensed from the owner, copyrights in the Programs. 1. License Under this license, you may use the Programs only with the device on which they are installed and transfer possession of the Programs and the device to another party. If you transfer the Programs, you must transfer a copy of this license and any other documentation to the other party. Your license is then terminated. The other party agrees to these terms and conditions by its first use of the Program. You may not: 1) use, copy, modify, merge, or transfer copies of the Program except as provided in this license; 2) reverse assemble or reverse compile the Program; or 3) sublicense, rent, lease, or assign the Program. 2. Limited Warranty The Programs are provided "AS IS." THERE ARE NO OTHER WARRANTIES COVERING THE PROGRAMS (OR CONDITIONS), EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. SUPPLEMENT TO AGREEMENT FOR SOFTWARE BUNDLING AND DISTRIBUTION FOR ALDC 3. Limitation of Remedies IBM's entire liability under this license is the following; 1) For any claim (including fundamental breach), in any form, related in any way to this license, IBM's liability will be for actual damages only and will be limited to the greater of: a) the equivalent of U.S.$25,000 in your local currency; or b) IBM's then generally available license fee for the Program This limitation will not apply to claims for bodily injury or damages to real or tangible personal property for which IBM is legally liable. IBM will not be liable for any lost profits, lost savings, or any incidental damages or other economic consequential damages, even if IBM, or its authorized supplier, has been advised of the possibility of such damages. IBM will not be liable for any damages claimed by you based on any third party claim. This limitation of remedies also applies to any developer of Programs supplied to IBM. IBM's and the developer's limitations of remedies are not cumulative. Such developer is an intended beneficiary of this Section. Some jurisdictions do not allow these limitations or exclusions, so they may not apply to you. 4. General You may terminate your license at any time. IBM may terminate your license if you fail to comply with the terms and conditions of this license. In either event, you must destroy all your copies of the Program. You are responsible for payment of any taxes, including personal property taxes, resulting from this license. Neither party may bring an action, regardless of form, more than two years after the cause of action arose. If you acquired the Program in the United States, this license is governed by the laws of the State of New York. If you acquired the Program in Canada, this license is governed by the laws of the Province of Ontario. Otherwise, this license is governed by the laws of the country in which you acquired the Program. ii Typeface Trademark Acknowledgement All resident fonts in this printer are licensed from Agfa Corporation. Helvetica, Palatino and Times are registered trademarks of Linotype-Hell AG. ITC Avant Garde Gothic, ITC Bookman, ITC ZapfChancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation. Agfa Japan License Agreement Guidelines · · 1."Software" shall mean the digitally encoded, machine readable, scalable outline data as encoded in a special format as well as the UFST Software. 2.You agree to accept a non-exclusive license to use the Software to reproduce and display weights, styles and versions of letters, numerals, characters and symbols ("Typefaces") solely for your own customary business. Agfa Japan retains all rights, title and interest to the Software and Typefaces and no rights are granted to you other than a License to use the Software on the terms expressly set forth in this Agreement. 3.To protect proprietary rights of Agfa Japan, you agree to maintain the Software and other proprietary information concerning the Typefaces in strict confidence and to establish reasonable procedures regulating access to and use of the Software and Typefaces. 4.You agree not to duplicate or copy the Software or Typefaces, except that you may make one backup copy. 5.This License shall continue until the last use of the Software and Typefaces, unless sooner terminated. This License may be terminated by Agfa Japan if you fail to comply with the terms of this License and such failure is not remedied within thirty (30) days after notice from Agfa Japan. When this License expires or is terminated, you shall either return to Agfa Japan or destroy all copies of the Software and Typefaces and documentation as requested. 6.You agree that you will not modify, alter, disassemble, decrypt, reverse engineer or decompile the Software. 7.Agfa Japan warrants that for ninety (90) days after delivery, the Software will perform in accordance with Agfa Japan-published specifications, Agfa Japan does not warrant that the Software is free from all bugs, errors and omissions. THE PARTIES AGREE THAT ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY, ARE EXCLUDED. 8.Your exclusive remedy and the sole liability of Agfa Japan in connection with the Software and Typefaces is repair or replacement of defective parts, upon their return to Agfa Japan. IN NO EVENT WILL AGFA JAPAN BE LIABLE FOR LOST PROFITS, LOST DATA, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES CAUSED BY ABUSE OR MISAPPLICATION OF THE SOFTWARE AND TYPEFACES. 9.New York, U.S.A. law governs this Agreement. 10.You shall not sublicense, sell, lease, or otherwise transfer the Software and/or Typefaces without the prior written consent of Agfa Japan. 11.Use, duplication or disclosure by the Government is subject to restrictions as set forth in the Rights in Technical Data and Computer Software clause at FAR 252-227-7013, subdivision (b)(3)(ii) or subparagraph (c)(1)(ii), as appropriate. Further use, duplication or disclosure is subject to restrictions applicable to restricted rights software as set forth in FAR 52.227-19 (c)(2). 12.YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. NEITHER PARTY SHALL BE BOUND BY ANY STATEMENT OR REPRESENTATION NOT CONTAINED IN THIS AGREEMENT. NO CHANGE IN THIS AGREEMENT IS EFFECTIVE UNLESS WRITTEN AND SIGNED BY PROPERLY AUTHORIZED REPRESENTATIVES OF EACH PARTY. · · · · · · · · · · · · Cautions for Toner Handling · · · · · Do not incinerate the toner and toner containers. Dangerous sparks may cause burn. Never open the toner container or waste toner box. Make sure not to inhale the toner, and not to rub your eyes or touch your mouth with the hands stained with the toner. And make sure not to stick to your skin. For the disposal of old toner container and waste toner box, consult your dealer. Or dispose of the toner or toner containers in accordance with Federal, State and Local rules and regulations. Keep away the toner container from children. iii Contents Introduction ................................................................................................vii Guide to the Manuals ................................................................................................................................... viii Guide to the Operation Guide........................................................................................................................ ix Chapter 1 Basic Operations .................................................................... 1-1 1.1 Operator Panel ....................................................................................................................................... 1-2 1.1.1 Indicators...................................................................................................................................... 1-3 1.1.2 Keys............................................................................................................................................... 1-3 Chapter 2 Maintenance ........................................................................... 2-1 2.1 Toner Container Replacement .............................................................................................................. 2-2 2.1.1 Toner Container Replacement Interval ...................................................................................... 2-2 2.1.2 Replenishing Toner ...................................................................................................................... 2-3 2.2 Cleaning ................................................................................................................................................. 2-6 2.2.1 Printer Interior............................................................................................................................. 2-6 Chapter 3 Troubleshooting ...................................................................... 3-1 3.1 General Guide ........................................................................................................................................ 3-2 3.2 Print Quality Problems ......................................................................................................................... 3-3 3.3 Indicators ............................................................................................................................................... 3-5 3.3.1 Maintenance Messages ................................................................................................................ 3-6 3.3.2 Errors Requiring Service Personnel Attention........................................................................... 3-8 3.3.3 Error Messages........................................................................................................................... 3-11 3.3.4 Normal Indicator Display .......................................................................................................... 3-13 3.4 Correcting a Paper Jam....................................................................................................................... 3-14 3.4.1 Jam at the Face-down and Face-up Trays ................................................................................ 3-14 3.4.2 Jam at the Paper Cassette......................................................................................................... 3-15 3.4.3 Jam Inside the Printer............................................................................................................... 3-15 iv Contents Chapter 4 Paper Selection....................................................................... 4-1 4.1 General Guidelines ................................................................................................................................ 4-2 4.1.1 Paper Availability......................................................................................................................... 4-2 4.1.2 Paper Specifications ..................................................................................................................... 4-2 4.2 Selecting the Right Paper...................................................................................................................... 4-3 4.3 Special Paper.......................................................................................................................................... 4-7 4.3.1 Transparency (overhead projection film) .................................................................................... 4-7 4.3.2 Adhesive-Backed Labels .............................................................................................................. 4-8 4.4 Paper Type ........................................................................................................................................... 4-11 Chapter 5 Fonts ....................................................................................... 5-1 5.1 Internal Fonts ........................................................................................................................................ 5-2 5.2 List of Fonts ........................................................................................................................................... 5-3 5.2.1 Internal Scalable and Bitmap Fonts and KPDL Fonts .............................................................. 5-3 Appendix A Options .................................................................................... A-1 A.1 Available Options ..................................................................................................................................A-2 A.2 Expansion Memory Installation ...........................................................................................................A-3 A.3 Memory (CompactFlash) Card .............................................................................................................A-8 A.4 Network Interface Card ......................................................................................................................A-10 Appendix B Host Computer Interface........................................................ B-1 B.1 Parallel Interface.................................................................................................................................. B-2 B.1.1 Parallel Interface Communication Modes ................................................................................. B-2 B.1.2 Interface Signals......................................................................................................................... B-2 B.2 USB Interface ....................................................................................................................................... B-6 B.2.1 Specifications .............................................................................................................................. B-6 B.2.2 Interface Signals......................................................................................................................... B-6 B.3 Serial Interface (Option) ...................................................................................................................... B-7 B.3.1 RS-232C Interface ...................................................................................................................... B-7 B.3.2 RS-422A Interface ...................................................................................................................... B-8 B.4 RS-232C/RS-422A Protocol ................................................................................................................ B-10 B.4.1 PRESCRIBE FRPO D0 Command .......................................................................................... B-11 B.5 RS-232C Cable Connection................................................................................................................ B-12 B.5.1 Obtain a Suitable RS-232C Cable ........................................................................................... B-12 B.5.2 Connecting the Printer to the Computer ................................................................................ B-12 v Contents Appendix C Printer Specifications ............................................................. C-1 C.1 Printer Specifications........................................................................................................................... C-2 Glossary ........................................................................................ Glossary-1 Index .................................................................................................. Index-1 vi Introduction The Kyocera Mita page printer has many desirable features, such as EcoPrint function that reduces the power consumption and Auto Media Type Selection function that selects automatically media before print. This section explains the following topics: · · Guide to the Manuals Guide to the Operation Guide vii Guide to the Manuals Item Installation Guide (paper manual) KX Printer Driver Installation Guide (paper manual) Operation Guide (this manual) KX Printer Drivers Operation Guide PRESCRIBE Command Technical Reference Description Describes procedures from printer setup to printing a test page. Describes the procedure to install the printer driver software. Guides you through topics concerning the operations and maintenance of the printer. Describes how to install and set the printer driver. PRESCRIBE is the native language of the Kyocera Mita printers. This Technical Reference contains the information about how the printing is performed using the PRESCRIBE commands as well as the font and emulation description. Also included is a list of permanent parameters and their explanation needed when customizing your printer. Gives a detailed explanation of the PRESCRIBE command syntax and parameters with the aid of print examples. PRESCRIBE Command Reference · Note · For information on how to install the printer driver software, refer to the KX Printer Driver Installation Guide that is included with the printer. For information on how to use the printer driver software, refer to the KX Printer Driver Operation Guide that is included on the Kyocera Mita Document Library CD-ROM. viii Guide to the Operation Guide This Operation Guide guides you through the following topics: Chapter 1 Basic Operations This chapter describes the names and functions of the keys and indicators on top of the printer. Chapter 2 Maintenance This chapter explains how to replace the toner container and how to care for your printer. Chapter 3 Troubleshooting This chapter explains how to handle printer problems that may occur, such as paper jams. Chapter 4 Paper Selection This chapter explains the types of paper that can be used with the printer. Chapter 5 Fonts This chapter explains about and lists the printer's internal fonts. Appendix A Options This appendix explains available options, how to expand the printer's memory, and also how to install the memory card and the network interface card. Appendix B Host Computer Interface This appendix describes the pin assignment and specifications for the printer's parallel interface, USB interface, and optional serial interface. Appendix C Printer Specifications This appendix lists the printer's specifications. Glossary This glossary explains the terminology used in this guide. ix Chapter 1 Basic Operations 1 This chapter explains the following topic: · Operator Panel 1-1 Operator Panel 1.1 Operator Panel The operator panel on top of the printer consists of four indicators and two keys. The four indicators light, flash, and go off in combination, indicating the printer's status. The keys perform operations, such as canceling data, switching the printer mode between online and offline status, and printing status pages. 1 2 3 4 5 6 The numbers used in the above figure are referred to in the "Reference" column of the table on the following page. 1-2 Operator Panel 1.1.1 Indicators Refer to the following table for the name and description of each indicator. The same indicator can have a variety of meanings, depending on the speed at which it is flashing. For details, see Chapter 3. Reference 1 Name Ready indicator Status Lit Flashing Meaning Indicates online status (printing is possible). · An error has occurred, but printing resumes when the key is pressed. · Offline status. You cannot print, but the printer can receive data. · The printer is in sleep mode. Printing has stopped because an error has occurred. The printer is processing data. The printer is receiving data. (Green) Off 2 Data indicator Lit Flashing (Green) 3 Attention indicator Lit Flashing The printer cover is open. · A paper jam has occurred. · The paper cassette is not inserted properly or the paper has run out. The printer status is normal. The printer has stopped because the toner is exhausted. The toner is running low. (Red) 4 Toner indicator Off Lit Flashing (Red) 1.1.2 Keys Refer to the following table for the name and description of the basic functions of each key. Reference 5 Name key (Cancel key) Function Cancels printing in progress when pressed for 1 second or more. 6 key (Go key) · Switches between online and offline when pressed for less than 3 seconds. · Depending on the error message displayed in the KM-NET for Clients, there are cases where operation will continue after pressing this key. If such a message appears, operation resumes when this key is pressed. (The KM-NET for Clients utility is used for making printer setting from a computer and is contained on the Kyocera Mita Software Library CD-ROM that is supplied with the printer. For details, see the KM-NET for Clients Operation Guide.) · Prints a standard status page* when pressed for 3 seconds or more and less than 10 seconds. · Prints a service status page when pressed for 10 seconds or more. *: For a full description of the standard status page, see the next page. The service status page is used for service purposes. 1-3 Operator Panel The following is the printout of a typical standard status page. Its contents are explained in detail on the next page. FS-1010 Page Printer STATUS PAGE Firmware Version: Released: 1 5 Hardware Information Memory 2 3 4 Page Information Installed Options 6 7 Network Status Emulation Error Log 8 9 Toner Gauge 0 100 Interfaces 10 11 KIR Test pattern ON Items and values on the status page may vary depending on the printer's firmware version. 1-4 Operator Panel 1 -- Software Version This information shows the software (firmware) version and date of issue of the printer. 2 -- Hardware Information This information shows the currently selected paper source (indicated by an asterisk), paper size, and various other printer settings. 3 -- Page Information This information shows the currently selected resolution, number of copies printed to date, and the total page count. 4 -- Network Status This shows the IP address, Subnet Mask address, Default Gateway address and other settings for the network interface card installed in the printer. 5 -- Memory This information shows the amount of total memory installed in the printer, the amount of currently available memory, and the current status of the RAM disk. 6 -- Installation Options This shows the option(s) currently installed in the printer. 7 -- Emulation This shows all available emulations and the currently selected emulation (marked with an asterisk). The printer is shipped from the factory with PCL 6 emulation selected. 8 -- Error Log This shows the last three instances of the following six types of errors, listed in order of occurrence: KPDL Error Press GO; Memory overflow Press GO; Print overrun Press GO; File not found Press GO; MemoryCard err Press GO; RAM disk error Press GO. (These are displayed on the computer screen when using KM-NET for Clients.) The most recent error is displayed on the top line of the Error Log. For error remedies, see Chapter 3. Error information is cleared when the printer's power is turned off. 1-5 Operator Panel 9 -- Toner Gauge This shows the approximate level of remaining toner. When the value is 100, the toner container is full. The closer to 0, the smaller the amount of remaining toner. 10 -- Interface Information This information shows all interfaces installed in the printer and the currently selected interface (marked with an asterisk). The Font section shows the font that is automatically selected when the printer starts up (default font). It is possible to set different default fonts for each interface. 11 -- KIR Test Pattern This shows the KIR test pattern. You can confirm whether KIR is on or off. 1-6 Chapter 2 Maintenance 2 This chapter explains how to replace the toner container and how to clean parts such as the registration roller and charger wire. This chapter explains the following topics: · · Toner Container Replacement Cleaning 2-1 Toner Container Replacement 2.1 Toner Container Replacement When the printer runs low on toner, the (toner) indicator flashes on the operator panel. Be sure to promptly replace the toner container and clean the inside of the printer when this message appears. If the printer stops printing while the toner container to continue printing. (toner) indicator is lit, replace the 2.1.1 Toner Container Replacement Interval Assuming an average toner coverage of 5%, with EcoPrint mode turned off the toner container will need replacing approximately once every 6,000* printed pages. * In the case of a new printer in which a toner kit has been installed for the first time, the number of copies that can be printed will be approximately 3,000. Toner Kit to be Used Name: TK-17 Description: Toner container Wiper cloth Plastic bag Installation Guide (The kit supplied with the printer only contains the toner container and wiper cloth.) · · · Be sure to distance items such as floppy disks during toner container replacement. Be sure to clean the inside of the printer when replacing the toner container. For details, see section 2.2 Cleaning on page 2-6. Use of original Kyocera Mita toner kits is highly recommended to prevent printer trouble and ensure the long life of the printer. 2-2 Toner Container Replacement 2.1.2 Replenishing Toner 1 Open the printer's top cover. Top Cover 2 Pull lock lever #1 to the release (UNLOCK) position, then pull lock lever #2 to the release (right) position. Lock Lever #2 Lock Lever #1 3 Gently remove the old toner container. Put it in the supplied plastic bag and dispose of it. Plastic Bag 2-3 Toner Container Replacement 4 Take the new toner container from the bag. Hold it with the protective seal (orange-colored) facing up. Shake the toner container horizontally at least 5 times. This ensures that the toner is evenly distributed inside. New Toner Container 5 Carefully remove the protective seal (orange-colored). Protective Seal 6 Install the new toner container in the printer. Push firmly on the top of the container at the positions marked PUSH HERE until you hear it click in place. 2-4 Toner Container Replacement 7 While pushing down on the toner container, push lock lever #1 to the lock (LOCK) position. (Lock lever #2 is automatically locked.) Lock Lever #1 · If the toner low indication flashes or remains lit after installing the new toner container, take the toner container out once, shake it well, then install again. After you have replaced the toner container, be sure to reset the toner counter. Next time you turn on the power to the printer, keep pushing the key until the Ready indicator lights up. · 2-5 UNLOCK LOCK Cleaning 2.2 Cleaning To avoid print quality problems, the interior of the printer must be cleaned with every toner container replacement. Cleaning should be done from time to time to avoid print quality problems. 2.2.1 Printer Interior To avoid print quality problems due to paper dust and debris, clean the interior of the printer in the following manner. 1 Open the printer's top and front covers. Top Cover Front Cover 2 Lift the process unit together with the toner container out of the printer. The drum in the process unit is sensitive to light. Never expose the drum even to normal office lighting (500 lux) for more than five minutes. Process Unit 2-6 Cleaning Never stand the process unit on end. NO 3 Use the supplied wiper cloth to clean dust and dirt away from the registration roller (metal). Transfer Roller Registration Roller While cleaning, be careful to avoid touching the transfer roller (the black roller). 4 Slide the charger cleaner knob (green-colored) back and forth 2 to 3 times, then return it to its CLEANER HOME POSITION . Charger Cleaner Knob After cleaning, make sure you restore the charger cleaner to its home position. 2-7 Cleaning If the charger cleaner knob is not restored to its home position (marked CLEANER HOME POSITION ), a black band will print along the length of the page the next time you use the printer. 5 After cleaning is done, put the process unit back in the printer. To do so, carefully align the guides at both ends of the process unit with the slots in the printer. Process Unit 6 Close the front cover. Front Cover 7 Close the top cover by pressing down on the front left and right corners of the top cover. Top Cover 2-8 Chapter 3 Troubleshooting 3 This chapter explains how to handle printer problems that may occur. If a problem cannot be corrected, contact your Kyocera Mita dealer. This chapter explains the following topics: · · · · General Guide Print Quality Problems Indicators Correcting a Paper Jam 3-1 General Guide 3.1 General Guide There are quite a few printer problems which may be corrected by the user. This section explains how to correct these problems. If some kind of printer problem should occur, check the following before concluding the printer is broken. Symptom Check Items Check the indicator. Off Flashing Corrective Action Look through the items below and check anything that seems appropriate. Rapid flashing: An error has occurred. For details on error warnings and remedies, see section 3.3 Indicators on page 3-5. Flickering: The printer is offline. Pressing the key switches the printer to online status. See the appropriate item below. There may be a problem with the computer's connection to the network. Also, look through the items below and check anything that seems relevant. See section 3.2 Print Quality Problems on page 3-3. See section 3.4 Correcting a Paper Jam on page 3-14. Check that the power cord is properly plugged into the power outlet. Turn off the printer's power, plug in the power cord securely, and try turning on the printer's power again. The printer will not print from the computer. Lit Check if status page can be printed. Status page can be printed. Print quality is not good. Paper is jammed. Nothing lights on the operator panel even when power is turned on and the fan makes no noise. The printer prints a status page, but data from the computer is not being printed normally. Check that the power switch is really in the ON ( | ) position. Check the interface cable. Connect both ends of the interface cable securely. Try replacing the printer cable. For details on the parallel interface for this printer, see Appendix B. Try printing another file or using another print command. If the problem occurs only with a specific file or application, check the printer settings for that application. Check program files and application software. If you still cannot correct a printer problem even after checking the above, please contact your Kyocera Mita dealer. 3-2 Print Quality Problems 3.2 Print Quality Problems As the following table shows, there are many possible causes of print quality problems, such as blank output as. The troubleshooting procedure for each type of problem is explained below. If you still can not solve the problem, contact your Kyocera Mita dealer. Printed Results All-black printout Corrective Action Contact your Kyocera Mita dealer. Dropouts, horizontal streaks, stray dots Clean the charger wire. Open the printer's top and front covers. Remove the process unit from the printer and slide the charger knob back and forth to clean the charger wire. (See Chapter 2) Black or white vertical streaks Check the operator panel. When the (toner) indicator flashes, install a new toner kit. Clean the printer after replacement. (See Chapter 2) Clean the charger wire. Open the printer's top and front covers. Remove the process unit from the printer and slide the charger knob back and forth to clean the charger wire. (See Chapter 2) Check the position of the charger cleaner knob Open the printer's top and front covers. Remove the process unit from the printer. Make sure the charger cleaner knob is restored to its home position. (See Chapter 2) (Continued on next page) 3-3 Print Quality Problems Printed Results Faint or blurred printing Corrective Action Check the EcoPrint setting. When this setting is On, switch it to Off on the KM-NET for Clients. (See the KM-NET for Clients Operation Guide) Confirm the (toner) indicator. If the (toner) indicator flashes, install a new toner kit. (See Chapter 2) Clean the charger wire. Open the printer's top and front covers. Remove the process unit from the printer and slide the charger knob back and forth to clean the charger wire. (See Chapter 2) Try setting the thin paper mode. Set the paper type to Thin in the KM-NET for Clients utility. (See the KM-NET for Clients Operation Guide) Grey background. Check the operator panel. When the (toner) indicator flashes, install a new toner kit. (See Chapter 2) Check the process unit. Open the printer's top cover and front cover, then check that the process unit is properly installed. Dirt on the top edge or back of the paper Check the transfer roller. Open the printer's top and front covers. Remove the process unit from the printer and check whether the transfer roller is dirty. If so, print several pages to eliminate the dirt. Check the registration roller. Open the printer's top and front covers. Remove the process unit from the printer and check whether the registration roller is soiled with toner. If so, wipe it clean using the supplied wiper cloth. Characters out of position. Check the file or program. Check whether the problem is being caused by a PRESCRIBE command error. If the problem occurs only with a specific file or program, the most likely cause is an error in a parameter to a command or command syntax. Check the paper size setting. Check that the paper size set in the paper source and the paper size set on the KM-NET for Clients are the same. (See the KM-NET for Clients Operation Guide) 3-4 Indicators 3.3 Indicators There are four indicators on the printer's operator panel. These light, flash, and turn off in combination to indicate the printer's current status. This section explains the indicators on the operator panel and the appropriate corrective action to take in each case. Indicator displays can be classified into three categories: maintenance, errors, and normal. In the following table, indicators are shown to be lit, flashing, or off. Further, flashing is divided into two speeds, fast and slow. Lit Red/Green Fast Flashing Red/Green Slow flashing Red/Green Off Grey By using the KM-NET for Clients utility, you can monitor the printer's status from the computer. When a printer error occurs, the error message is displayed on the computer's screen. The display for the KM-NET for Clients is described in the following tables. 3-5 Indicators 3.3.1 Maintenance Messages The following table lists error messages that can be dealt with by the user. Read the explanations carefully. Indicator KM-NET for Clients display Add paper Corrective Action The paper has run out. Add paper to the paper cassette (1 or 2) or MP tray. The paper source is displayed in the KM-NET for Clients. The paper cassette is not closed securely. Close the paper cassette properly. Close top cover The top or front cover is open. Close the cover properly. Load Cassette # There is data for printing that matches with a paper cassette setting (paper size, paper type), but there is no paper in the paper cassette. Set paper of the size and type specified in the print data into the cassette (1 or 2) to resume printing. When you want to feed from a other paper source, press the key to switch the paper source. The printer prints on the paper size and type set in that particular paper source. The cassette paper size and data paper size are not the same. The printer feeds from the MP Tray when the page in the paper cassette is a different size and type than that specified in the print data. Set paper of the size and type specified in the print data into the MP tray, then press the key to resume printing. When you want to feed from a source other than the MP tray, make sure there is no paper in the MP tray, then press the key to switch the paper source. The printer prints on the paper size set in that particular paper source. Feeding the paper having a paper size which does not match the current paper size from the MP tray can cause paper jam. Load MP tray Paper jam ############ Open the printer and clear the paper jam. The location of the paper jam is also indicated in place of #'s. For details on how to clear paper jams, see section 3.4 Correcting a Paper Jam on page 3-14. (Continued on next page) 3-6 Indicators Indicator KM-NET for Clients display Paper path error Corrective Action There is no cassette in the feeder, or the cassette is not inserted properly. After reinserting the paper cassette, you should be able to print. Replace toner TK-17 There is no more toner in the toner container. The printer has stopped because there is no more toner. Replace with a new toner kit. After replacing, be sure to clean the printer. (See Chapter 2) Set paper Press GO There is no paper in the MP tray. Add paper to the tray. Press the key to resume printing. Feeding the paper having a paper size which does not match the current paper size from the MP tray can cause paper jam. Toner low TK-17 There is not enough toner inside the toner container. Promptly replace with a new toner as the printer will stop printing before long. Clean the printer after replacement. (See Chapter 2) The print job cannot be done at current resolution because there is not enough internal memory. Try adding memory or changing resolution. The printer's memory is running low because of the number of downloaded fonts and macros. Print a status page to see how much user memory is left and try deleting unnecessary fonts and macros. The waste toner reservoir is almost full. The waste toner reservoir will become full and the printer will stop printing. Contact your Kyocera Mita dealer. (No indication patterns available) (No indication patterns available) Warning image adapt Warning low memory Warning waste toner box 3-7 Indicators 3.3.2 Errors Requiring Service Personnel Attention When the following errors occur, turn off your printer, remove the plug from the AC outlet, and contact your Kyocera Mita dealer. The indicators are shown in two different states, according to the way they alternate. Indicator KM-NET for Clients display (None) Corrective Action Main motor error ("2000"error) Contact your Kyocera Mita dealer. (None) Scanner motor error ("4000" error) Contact your Kyocera Mita dealer. (None) Scanner pin-photo error ("4200" error) Contact your Kyocera Mita dealer. (None) Eraser error ("5300" error) Contact your Kyocera Mita dealer. (Continued on next page) 3-8 Indicators Indicator KM-NET for Clients display (None) Corrective Action Fuser error ("6000" error) Contact your Kyocera Mita dealer. (None) The waste toner reservoir is full ("7980" error) Turn off the printer's power and remove the process unit from the printer. Gently shake the process unit horizontally a few times, then reinstall it into the printer. Turn on the printer's power. If this error message does not disappear, contact your Kyocera Mita dealer (less than 100,000 pages printing). (None) The waste toner reservoir is full ("7990" error) Same as above (100,000 pages printing or more). (None) Controller check sum error ("F010" error) Contact your Kyocera Mita dealer. (None) Controller RAM read/write error ("F020" error) Contact your Kyocera Mita dealer. (Continued on next page) 3-9 Indicators Indicator KM-NET for Clients display (None) Corrective Action Controller system error ("F030" error) Contact your Kyocera Mita dealer. (None) Communication error ("F040" error) Contact your Kyocera Mita dealer. (None) Engine ROM check sum error ("F050" error) Contact your Kyocera Mita dealer. 3-10 Indicators 3.3.3 Error Messages With the following errors, printing continues when you press the printer's key. You can confirm these errors by printing a status page. (See pages 1-4 and 1-5.) Indicator KM-NET for Clients display File not found Press GO Corrective Action The specified file is not found. Press the key to resume printing. You can abondon printing by pressing the key. Current print processing cannot continue. Press the key to resume printing. You can abandon printing by pressing the key. An error has occurred during access to the memory card using the PRESCRIBE RWER command or from the KMNET for Clients. Look at the error code given in place of ## and refer to the corresponding description given below. 04 :The capacity of the memory card is insufficient. Clean up files. 05 :Specified file not on memory card. 06 :No memory for use by memory card. Expand printer memory. Press the key to resume printing. You can abandon printing by pressing the key. Printing cannot continue because there is not enough memory. Try adding more memory. Press the key to resume printing. You can abandon printing by pressing the key. Current print processing cannot continue due to complex data. The data transferred to the printer was too complex to print on a page. Press the key to print data as far as it was stored. You can abandon printing by the key. To release the page protect mode, send the following command to the printer from the KM-NET for Clients after this error occurs: !R! FRPO R5, 1; EXIT; KPDL Error Press GO MemoryCard err## Press GO Memory overflow Press GO Print overrun Press GO RAM DISK error ## Press GO Check the error code displayed in ## and refer to the appropriate description below. 01: Abnormal format. Try turning the power off and on again. 02: RAM disk mode is Off. Turn RAM disk mode On. 04: No disk space. Clean up files. 05: Specified file is not on disk. 06: No memory for use by disk system. Expand printer memory. (Continued on next page) 3-11 Indicators Indicator KM-NET for Clients display Memory card err20 Corrective Action The printer has halted because you attempted to insert/ remove a memory card into/from the printer slot while the printer power is on. Turn the power switch off and then on to restart the printer. Make sure to turn the printer power off before inserting/ removing a memory card. (No indication patterns available) Format error Memory card This message appears when the printer is in the ready state and the memory card is not formatted, and therefore cannot be read or written. Format the memory card. 3-12 Indicators 3.3.4 Normal Indicator Display The following displays appear during normal printer operation. Indicator KM-NET for Clients display Cancelling data Description Data inside the printer is being canceled. The indicators light in sequence from the top, then go off in sequence from the bottom. This process is repeated twice. When the printer is switched on for the first time after the toner container is installed, (Adding toner) also appears. The printer is warming up and is not ready to print. The indicators light in sequence twice from top to bottom. When the printer is switched on for the first time after the toner container is installed, (Adding toner) also appears. Please wait Processing The printer is receiving data. Processing Waiting The printer is processing data. The printer is waiting for the end-of-job command before printing the last page. Pressing the key allows you to obtain the last page immediately. The printer is printing the last page after a waiting period. The printer is ready to print. Form Feed Timeout Ready The printer is offline. The printer stores but does not print received data. Sleeping The printer is in sleep mode. The indicator flashes at 5-second intervals and all other indicators go off. The printer wakes from Sleep mode whenever a key on the operator panel is pressed, the cover is opened or closed, or data is received. The printer then warms up and goes online. (You can set the amount of time before the printer enters sleep mode from the KM-NET for Clients utility.) 3-13 Correcting a Paper Jam 3.4 Correcting a Paper Jam This section describes how to remove paper when it jams in the printer. The printer will stop whenever paper jams in the printer or paper is not fed from a paper cassette. The printer will go offline and (paper jam) indicator will light in the operator panel. When a jam occurs, check the points indicated in the following and clear the jam as indicated. If paper jams occur frequently, try using a different type of paper, replace with paper from another ream, turn the stack of paper over, or turn the paper the other way around. Read the information in Chapter 4. Also, look for tiny pieces of paper that may have been torn apart and overlooked when the jammed paper was removed. If you cannot solve the problem by changing the paper, there may be a problem with the printer. Call a service person. · When pulling the paper, pull it gently so as not to tear it. Torn pieces of paper are difficult to remove and may be easily overlooked, deterring the jam recovery. Depending on where the jam occurred, the printer may or may not reprint the jammed page. · 3.4.1 Jam at the Face-down and Face-up Trays When paper is fed part way out into the tray, pull the paper out the rest of the way by hand. Open and close the printer's top cover to clear the error. The printer then automatically warms up and resumes printing. Face-up Tray 3-14 Correcting a Paper Jam 3.4.2 Jam at the Paper Cassette Pull out the paper cassette and remove any partially fed paper, then reclose the paper cassette. Open and close the printer's top cover to clear the error. The printer then automatically warms up and resumes printing. Follow the same steps for clearing the jammed paper at the option paper feeder's paper cassette. Paper Feeder (Option) Paper Cassette Paper Feeder's Paper Cassette 3.4.3 Jam Inside the Printer When a paper jam occurs inside the printer, clear it using the following procedure. 1 Open the printer's top and front covers. Top Cover Front Cover 3-15 Correcting a Paper Jam 2 Remove the process unit from the printer as shown in the figure. Process Unit 3 Remove the jammed paper from the printer as shown in the figure.