user guide The Standard in Remote Control and File Transfer GOLD 11.0 Copyright Notice No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language, in any form or by any means, without the express written permission of LapLink Inc., 18702 North Creek Parkway, Bothell, Washington, 98011, U.S.A. This product may contain one or more of the following licensed products: RSA Data Security, Inc. MD5 MessageDigest Algorithm. Copyright © 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved. ZLIB general purpose compression library, version 1.0.4. July 24, 1996. Copyright (c) 1995-1996 Jean-loup Gailly and Mark Adler. Technical Support Contact Information World Wide Web: Visit www.laplink.com/techsupport/ United Kingdom: Phone +44 (0) 1959 578339, Fax +44 (0)1959 578301 Worldwide: Visit www.laplink.com/world/ on the LapLink web site for a list of international support numbers. ® LapLink Gold © 1986­2001 by LapLink Inc. All rights reserved 18702 North Creek Parkway Bothell, WA 98011 U.S.A. ® LapLink Gold User's Guide © 2001 LapLink Inc. Trademarks LapLink, the LapLink logo, SpeedSync and SmartXchange are trademarks or registered trademarks of LapLink Inc. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated or its subsidiaries and may be registered in certain jurisdictions. Other brand and product names are trademarks or registered trademarks of their respective holders. Patents TM SpeedSync U.S. Patent Number 5,446,888 MN-LGD011-XX-US 2 Contents 1 Introducing LapLink Gold 5 6 8 10 12 14 16 18 20 22 24 26 28 30 32 34 36 38 Why LapLink? Staying in touch with the office Connecting at the office How can I connect to other computers? Connecting directly by modem Dialing in to a network through a network server: Dial-Up Networking Using Address Book for modem connections Connecting over the Internet Making a computer available for Internet connections Making an Internet connection to a computer behind a firewall Connecting over an office network Using Address Book for network connections Connecting by cable Connecting by wireless Connecting over CAPI 2.0/ISDN Changing CAPI 2.0/ISDN performance in LapLink Connecting automatically 48 50 52 54 58 60 62 64 66 68 70 71 74 76 78 80 82 84 86 88 90 Allowing or requiring callbacks Allowing incoming connections from computers without LapLink Protecting your security settings with a password Encrypting information over incoming connections Using Remote Control--Overview Viewing the host Customizing keyboard control Disabling the host keyboard and mouse and blanking its screen Rebooting and logging on to the host Hosting a Remote Control session Sharing clipboard information with remote computers Customizing Remote Control performance Using File Transfer--Overview Navigating through drives and folders Selecting files and folders Copying or moving files and folders Setting File Transfer options for the results you want Synchronizing folders with SmartXchange Replacing one folder with another: Clone Folder Speeding file transfers with SpeedSync and compression Resuming an interrupted file transfer 3 2 Connecting to other computers 11 4 Using Remote Control 57 5 Using File Transfer 73 3 Setting up security for incoming connections 41 42 44 46 Allowing incoming connections Denying access to certain drives and folders Locking out password crackers 6 Automating file synchronization with Xchange Agent 93 94 96 98 100 102 104 106 Using Xchange Agent--Overview Creating an Xchange Agent Previewing and running an Xchange Agent Dealing with conflicts Customizing an Xchange Agent Using filters to include or exclude files Scheduling an Xchange Agent to run automatically 7 Using Print Redirection 109 110 112 114 118 120 122 124 128 Using Print Redirection--Overview Printing over a LapLink connection Setting up printers for Print Redirection Exchanging typed messages using Text Chat Talking to someone using Voice Chat Improving Voice Chat performance Using Manual conversation mode Introduction to troubleshooting 8 Using Text Chat and Voice Chat 117 9 Troubleshooting 127 Index 151 4 1 Introducing LapLink Gold 6 8 10 Why LapLink? Staying in touch with the office Connecting at the office Why LapLink? LapLink gives you the freedom to leave the office without giving up access to your office computer and network resources. Whether you're traveling on business or working from home, you can still read your email, share the latest files with coworkers, access network programs and databases, browse the Internet over a high-speed connection, and collaborate with colleagues. Things you once could do only in the office you can now do remotely. Suppose you work at home Instead of joining the morning rush-hour traffic, you sit down at your home computer, connect to your office, and begin your workday as usual, by tackling your e-mail. While finishing your orange juice, you read your messages, write new ones, send replies--in other words, you operate much as you would in the office. You're using LapLink. In particular, you're using Remote Control, one of the LapLink services, to operate your office computer from home. On your home monitor you see what you would have seen had you commuted to work, and you operate your e-mail program as you would have from the office. You can even use your home printer for those messages you'll review later. Forget to get the latest copy of a file before leaving the office? Move to File Transfer, another LapLink service, and drag the file from the folder on the office network to its location on your hard drive at home. Since you're updating a file already on your home computer, the file is transferred almost before you know it. (In fact, LapLink merely updates the file, transferring only the parts that have changed.) Returning to Remote Control, you start a network application and access the company's huge product database. Just as you thought, customers ordered more blue widgets last month than during the previous two months combined! More grist for the quarterly report you're working on. 6 While you're still connected, you check out a rumor. Is the competition really selling their widgets at cutthroat prices? Connecting over the dedicated Internet line in the office, you visit the competition's Web site. Whew, no price war after all! A final check of your e-mail confirms your suspicions. It's off to Chicago tomorrow for a two-day business trip. Suppose you're on a business trip Settling into your hotel room, you take your eyes off the view long enough to discover a dedicated digital phone line. All the better to connect to your office computer, first by dialing the local number for your Internet service provider and then by opening a LapLink connection over the Internet. It's been a busy day. You need to catch up with your coworkers and exchange the latest files with them. You rush through your e-mail, finishing in time to connect to a coworker's computer. Her e-mail sounded desperate: if you're free before 7 o'clock this evening, could you help with the cover art for the annual report? Now you're looking at her monitor and talking to her at the same time, using another LapLink service, Voice Chat. After some discussion and trying this and that, the two of you agree: make the logo larger and reverse the colors. She'll have a finished draft waiting for you on the network in an hour. . . . Why LapLink? In an hour, however, you expect to be at your favorite Chicago restaurant, choosing from the dessert menu. On your way out the door, you schedule LapLink to reopen the connection with the office and synchronize folders on your laptop with folders on the office network. By the time you return to your hotel room, LapLink will have exchanged the quarterly report you finished on the red-eye flight this morning for the reports that await your review on the office network. And you'll get the latest draft of the cover art as well. Now to find the time to review all of this. 7 Staying in touch with the office lines, modems, and LapLink: these are the basics necessary to connect to the office from home or elsewhere. To these basics you can add a network, a network server, even the Internet. You determine how to connect by considering your office setup and what you want to accomplish when you are connected. Connecting to the office requires that your home computer or your laptop have a modem and a phone line to connect to. It must also be running LapLink. Depending on the availability of a network and the Internet in your office, you can then make any or all of these kinds of connections: · To your office computer directly · To your office computer or another office computer through the office network · To your office computer through the Internet If your computer is attached to a network, you can read your e-mail and access the customary network resources, though you cannot connect to other computers on the network. Phone Connecting to the office network If your office has a network, you can connect to the network and then to any computer running LapLink on the network, including your own. In fact, you can access any network resources normally available to you from the office. If you browse the Internet from your desk at work, for example, you can browse it from afar, too. To connect to the office network, simply dial in to a dedicated network dial-up server using Dial-up Networking. Connecting directly to your office computer If your office computer is equipped with a modem, you can connect to the computer directly, using Connect over Modem. Turn on the modem and leave LapLink running when you leave the office. Then connect through the modem and run programs and transfer files as you would normally. Connecting over the Internet Many workstations now have direct Internet access over dedicated, high-speed connections. If your office computer is one of these--and you have Internet access from your home computer or your laptop--you can connect to the office using Connect over Internet. 8 . . . Staying in touch with the office Using Connect over Internet is like connecting to your office computer by modem, with these advantages: · The office computer does not require a modem. · If you make a local call to connect to the Internet while you're away from the office, you can save money on your long-distance connections to the office. · If you connect to the Internet over a high-speed line while you're away from the office, you can improve the speed of your connection to the office. Before connecting over the Internet, set up your office computer for Internet access by publishing its address through the LapLink Internet directory. Then be sure to leave LapLink running. Connecting without running LapLink There may be times when you need to connect to your office computer running LapLink from another computer that doesn't have LapLink installed. You can transfer files between these two computers using Surf Up. Just like other Internet connections, you must first publish your office computer's Internet address. Then, to connect to the office computer, you go to www.laplink.com/surfup and enter the Internet address. Once you're connected you can view files and folders, download files to the local computer or upload files to your office computer. 9 Connecting at the office th greater resources at hand, you can make faster connections--and connect in more ways--while working in the office. Connect over a corporate network, for example, for the fastest file transfers. Use a LapLink cable to synchronize your desktop and laptop before and after you travel. And take advantage of your organization's direct connection to the Internet for cheap connections to distant locations. Wi Connect to other computers on your network If your office is equipped with a local network (LAN), you can connect directly to any other network computer running LapLink using Connect over Network. Because LapLink connections over networks are fast, they are ideal for sending large amounts of data in a short time. Suppose it's your job to distribute files to several computers every Tuesday. To automate the operation, create an Xchange Agent file by showing LapLink which files to copy and where to copy them. When Tuesday arrives, run the Xchange Agent yourself or schedule it to run unattended, at a time when the computers are usually idle. LapLink automatically connects to the computers, transfers files to the designated folders, and disconnects, all without assistance. It may also be your job to maintain those computers. Without leaving your desk, you can use Remote Control to troubleshoot problems on other computers, chatting with their users, if necessary. You could then locate the most recent files, whether on the laptop or the desktop, and copy them to the other computer. Instead, you create an Xchange A ...