User manual LAPLINK LAPLINK GOLD 12

1 2 Laplink Gold 12 Copyright Notice No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language, in any form or by any means, without the express written permission of Laplink Software, Inc., 10210 NE Points Drive, Suite 400, Kirkland, WA 98033, U.S.A. pose compression library, version 1.0.4. July 24, 1996. Copyright (c) 1995-1996 Jean-loup Gailly and Mark Adler. Technical Support Contact Information Please visit www.laplink.com/support for any technical support issues or questions that you may have. For other inquiries, please see contact details below: email: CustomerService@laplink.com Tel (USA): (425) 952.6000 Fax(USA): (425) 952.6002 Tel (UK): 44 (0) 870.2410.983 Fax (UK): 44 (0) 870.2410.984 Trademarks Laplink, the Laplink logo, Laplink Gold, SpeedSync, and SmartXchange are registered trademarks in the United States and/or other countries of Laplink Software, Inc. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated or its subsidiaries and may be registered in certain jurisdictions. Other brand and product names are trademarks or registered trademarks of their respective holders. Patents SpeedSync ® U.S. Patent Number 5,446,888 This product may contain one or more of the following licensed products: RSA Data Security, Inc. MD5 MessageDigest Algorithm. Copyright © 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved. ZLIB general purPublished by: Laplink Software, Inc. 10210 NE Points Drive Suite 400 Kirkland, WA 98033 U.S.A. Laplink Gold User's Guide © 2004 Laplink Software, Inc. 3 Contents Chapter 1 - Introducing Laplink Gold 8 Welcome Chapter 5 - Using File Transfer 76 78 85 87 91 102 About File Transfer Configuring File Transfer Options Manually Transferring Files & Folders SyncTools Xchange Agents Navigating through drives and folders Chapter 2 - System Overview 12 Features, Tools and Users Chapter 3 - Getting Started 16 19 32 Getting Started Configuring Security Configuring the Address Book Chapter 6 - Remote Desktop & Remote Control 108 109 111 112 113 127 Laplink Remote Desktop & Laplink Remote Control About Laplink Remote Desktop About Laplink Remote Control Hosting a Laplink Remote Control Session Controlling a Laplink Remote Control Session Customizing Laplink Remote Control Performance Chapter 4 - Connecting 48 51 53 55 59 61 63 72 74 Types of Connections Connecting by Cable Connecting by Laplink Internet Connecting by LAN (Network) Connecting by Modem Connecting by Dial-Up Networking Other Connection Types Configuring and Saving Connections How to Connect Chapter 7 - Using Print Redirection 130 131 133 Using Print Redirection Setting up Print Redirection Printing Over a Laplink connection Chapter 8 - Using Text & Voice Chat 136 138 Using Text Chat Using Voice Chat 4 Laplink Gold 12 Chapter 9 - Troubleshooting 146 147 149 151 153 154 155 157 158 160 162 164 165 166 167 Introduction to Troubleshooting Checklist for Modem Connections Checklist for Dial-Up Networking Connections Checklist for Network Connections Checklist for Laplink Internet Connections Checklist for ILS-based Internet connections Checklist for Cable Connections Checklist for CAPI 2.0/ISDN Connections Checklist for File Transfer Checklist for Xchange Agent Checklist for Remote Control Checklist for Remote Desktop Checklist for Print Redirection Checklist for Text Chat Checklist for Voice Chat Index Table of Remote Desktop Keyboard Shortcuts 5 6 Laplink Gold 12 1Introducing Laplink Gold 8. 8. 8. 9. 9. Welcome What's new in Laplink Gold 12 System requirements About this guide Getting help 7 With Laplinkrun database applications remote PCscomputers; provide remote synchronize data to coGold 12, access files on and servers; transfer and between PCs; on remote technical support workers or friends; operate, maintain, and even reboot remote PCs or servers - Laplink Gold 12 allows you to do all of this with a single application, no matter where you or your PCs may be located. If you want to keep your data synchronized or you are an IT professional needing to support remote users, Laplink Gold 12 gives you a level of mobility, independence and control you may never have thought possible within a single application. Welcome What's new in Laplink Gold 12 Laplink Gold 12 sets the standard in PC connectivity with its new Laplink Remote Desktop, Laplink Internet, integrated antivirus scanning, streamlined user interface and Laplink USB 2.0 cable connectivity. Laplink Remote Desktop Laplink Remote Desktop allows users to use Remote Desktop control features built into Microsoft XP Professional, Windows Server 2000 and 2003 while taking advantage of all the other features of Laplink Gold 12, such as its secure Internet connectivity via Laplink Internet. Laplink Internet Enables users to reliably and easily connect to remote computer(s) through firewalls and proxy servers without compromising security or setting special port configurations. Integrated Antivirus Scanning Allows users to transfer files and ensure that they are viruschecked, cleaned and, if necessary, quarantined. User Interface The new user interface is user friendly with a Microsoft Windows XP look and feel. Included is a Windows Explorer-like sidebar to keep common tasks accessible while hiding tasks that cannot be currently performed. 8 USB 2.0 Support Laplink Gold 12 supports enhanced USB 2.0 cables for dramatically increased file transfer speeds. The retail box version of Laplink Gold 12 includes a USB 2.0 cable. Volume discounts available for bulk purchases. System requirements Your computers must meet these requirements to install and run Laplink Gold 12: · Microsoft Windows 98 SE, Me, 2000, XP or Server 2000 and 2003 · Laplink Gold 12 does not support Windows 95 or NT · 133 MHz or higher Pentium-compatible CPU · At least 64 megabytes (MB) of RAM; more memory generally improves responsiveness · 30 MB of available hard disk space (for a complete installation) · CD-ROM or DVD drive · Display VGA or higher resolution monitor · Keyboard and mouse required However, Laplink Gold 12 will connect to computers running Laplink versions 7.5 and higher. Laplink Gold 12 Versions of Laplink prior to 7.5 may have trouble connecting to Laplink Gold 12. For more information see General Security on p. 19 gain remote control of Host computers to provide technical support and administration. Laplink Gold Host only allows incoming connections to be completed onto the Host computer(s) by authorized users who have Laplink Gold running on their Guest computers. Local: Used to refer to the location of a printer. A "local" printer is connected to its computer. About this guide This documentation will assist you in using Laplink Gold 12 and acquaint you with its features, operation, and will provide a detailed product overview.To improve the usability of this guide, step procedures are now located in the online help system. While you are setting up and using Laplink Gold 12, activate the Quick Steps window and the Laplink help system. Icons Product icons are used in this document to acquaint you with the features of the product. Key terms Guest: The computer you are using. Regardless of location, the computer initiating an outgoing connection is the Guest computer. Host: The computer to which you are connecting. It is hosting your connection. Regardless of location, the computer accepting an incoming connection is the Host; it is allowing the Guest to control it. NOTE Laplink Software also offers Laplink Gold Host for volume license customers who require the ability to Contacting Laplink If you are unable to resolve the issue, please contact Laplink support at www.laplink.com/support Have the following information available when contacting Laplink support: · The serial number of your version of Laplink Gold 12. · The version of Microsoft Windows running on the Host and Guest computers. 9 10 Laplink Gold 12 2System 12 12 13 13 Features, Tools and Users Features Tools Users Overview 11 You canlocations or for workingshare files withcomputer while you'reidealthe troubleshootinglike do so much more than Laplink Gold 12. It is for computers at remote on your office on road. Features Xchange Agent and Remote Control save time and simplify your work. Tools like Address Book and Security allow you to manage who can access your computers and what features are available to them. Laplink Gold gives you the freedom to leave the office without giving up access to your office computer and network resources. Whether you're traveling on business or working from home, you can still read your e-mail, share the latest files with co-workers, access network programs and databases, browse the Internet and collaborate with colleagues. Things you once could do only in the office you can now do remotely. Features, Tools and Users Features File Transfer transfers files between computers. With File Transfer, you can move or copy files between computers. Customizing any of the several File Transfer settings simplifies complicated transfers. Laplink's patented SpeedSync technology makes updating files faster because files are compared, and only changes --not entire files--are transferred. A comprehensive security system, including encryption and virus checking protects your valuable data at all times. Xchange Agent synchronizes files and folders. With Xchange Agent, you can synchronize sets of files or folders between two computers or between local drives. Use Xchange Agent to transfer vital information to and from a portable computer, or to back up important files. You can schedule Xchange Agent to run regularly, so that your information is always up to date; Xchange Agent automatically connects, transfers files, and disconnects. Remote Control lets you work on a computer at another location. With Remote Control, control another computer as though you were sitting at that computer using its keyboard, mouse, 12 and programs while looking at its screen. Whether your computer is controlling or being controlled, you have the same setup and start-up procedures. You can even copy information from one computer application and paste it to the other. Laplink Remote Desktop lets you access Windows Remote Desktop on Microsoft Windows XP Professional, Server 2000 and Server 2003. With Remote Desktop, access the enhanced remote control experience available via the Remote Desktop features built into Windows XP Professional and the Terminal Services features built into Microsoft Windows Server 2000 and Server 2003. You may need to purchase Microsoft Terminal Services Server licensing separately. Connecting through firewalls with Laplink Internet. With Laplink Internet, securely connect to PCs and servers behind firewalls without needing to reconfigure, disable or open up ports on firewalls and/or proxy servers. Once you create your Laplink Internet account and associate the computers you will want to connect with your account, log onto any of those computers from any other computer running Laplink Gold 12. The first year of the Laplink Internet service is included at no additional cost. Laplink Gold 12 Text and Voice Chat features let you communicate in real time with the person on the other computer. With Text Chat, exchange messages with someone by typing messages in a window. This is useful if you need to communicate with the person at the other end while performing other services like File Transfer and Remote Control. Text Chat information is saved, and you can also cut and paste text into the Text Chat window. With Voice Chat, talk with someone while you perform other services like File Transfer and Remote Control. Voice Chat requires a microphone and sound card on each computer. Print Redirection lets you print documents on a printer attached to another computer. With Print Redirection, you can print a document from a Host computer to your local printer over Remote Control, or print local documents to a printer at a Host location. This means you don't have to use File Transfer to get documents printed where you want them. cation. With Windows Authentication, now you can give Windows domain users access to your computer, allowing them to use their domain usernames and passwords. You can easily limit the services available to any users and set up log-in credentials. Encryption and Lock Out options provide another layer of security. Antivirus checks incoming and outgoing files for virus infection. A new integrated Antivirus feature keeps your Guest and Host computers safe from computer virus infection by checking all incoming and outgoing files with a powerful virus scanning engine. Automatic updates keep your computers safe while you can configure preferences to allow you to determine the level of protection you need. Users Most Laplink Gold 12 users will use Laplink to connect to their personal information, to synchronize their workstation and laptop, or access network resources. Advanced users are typically IT and Support professionals who use Laplink Gold 12 to access large groups of computers and users, offer integrated support and troubleshoot problems. Advanced users would use features such as the Address Book's "To import, you must have read access privileges to the database. See your database administrator for more information." on page 44 to manage large lists of users and their credentials. Advanced features are available to everyone. Tools Address Book stores your host computer connection types and permissions. With Address Book, create lists of the Host computers to which you want to connect. The Address Book stores the connection type used to access the Host and the services you want to start automatically upon connecting. Security sets access privileges on your computer. Laplink provides two authentication methods: Microsoft Windows Authentication and the standard Laplink authenti- 13 14 Laplink Gold 12 3Getting Started 16 Getting Started 19 Configuring Security 19 General security 27 Local security 29 Encryption 30 Lockout 32 Configuring the Address Book 33 View options and folders 36 Address Book window 37 Adding an Address Book entry 39 Address Book - Connection tab 41 Services tab 42 More Address Book toolbar options 44 Setup Global 15 Getting Started Now thatand connection types. Then youLaplink Gold, youconfiguredetermine your permissions, you have installed and started need to credentials will be ready to Laplink Gold 12 for incoming Laplink connections using Security settings and for outgoing connections using the Address Book. Laplink's versatility allows connectivity over a dial-up connection, office network, the Internet and more. How will you use Laplink Gold 12? Before you set up Laplink Gold 12, take a few moments to determine how you want to use Laplink Gold 12. Laplink Gold 12 is a versatile remote access product that helps you solve your multi-computer connectivity challenges. This section gives brief scenarios of the typical tasks you can perform with Laplink Gold 12. and troubleshooting to your users, no matter your or their locations.You can also help spread the workload and share information. Connecting for the first time If you have never used Laplink before, you will need to determine credentials, permissions and connection types for your incoming and outgoing connections. The information in this chapter will help you determine your requirements If you are upgrading to Laplink Gold 12, there are no special procedures you need to follow. All of your previous settings will appear in Laplink Gold 12. While it is advantageous to install Laplink Gold 12 on all computers you will be accessing, you will be able to connect to computers running Laplink Gold 7.5 and higher. Staying connected Laplink Gold 12 allows you to remain connected to the data and devices that you need to use no matter where you are. While traveling, use a connection at the hotel to retrieve data stored on the network at the office. At home, access critical information. Laplink's robust features give you the information you need when you need it. IT and support - Advanced features Laplink Gold features like Global Address Book and Windows Authentication help you manage large groups of users within your organization. Using the powerful Address Book features, all connection information can be stored centrally. This allows you to share saved connections with your IT team so that everyone has needed connection information at their fingertips. Microsoft Windows Authentication lets you set up domain users easily with their current network credentials. With Laplink, you can offer remote support 16 Security Security settings manage incoming connections; they determine who is allowed to connect to your computer and what Laplink services they have access to. Before you configure your security settings you need to know the authentication type you will be using. Laplink Authentication Laplink authentication allows you to assign credentials (User Name and Password) to incoming connections. The Laplink Gold 12 advantage of Laplink Authentication is that you control the access credentials, which allows you to modify them at any time. · If you are the only one accessing your computers via Laplink, assign yourself a User Name and Password. · If another Laplink user is accessing your computer, you will need to tell them their Laplink User Name and Password. Before you configure your Address Book you need to know the credentials granted to you by the Host computer. For each Address Book entry, · know your connection type; · know the credentials (User Name and Password) needed to connect to the Host; · know what services you have been given permissions to (File Transfer, Remote Control, etc.); · Know the Laplink computer name. Windows Authentication If you are on a network domain, you may be able to use Windows Authentication to grant permissions. The advantage to using Windows Authentication is that users have familiar credentials to access Laplink - they are the same ones they use on the office network. T o grant credentials to a network user: · You must be logged onto the network domain. · You must know their user name. Connecting through Firewalls Laplink Gold 12 provides several options for making connections through firewalls. The easiest is Laplink Internet. Laplink Internet ensures secure connections and requires no special configuration of firewalls. To use Laplink Internet, you must first create an account with the Laplink Internet service. The first year of the Laplink Internet service is included at no additional cost. See "Connection Types" on page40. Once connection is completed, log in from any Laplink Gold 12 computer and see any of your computers associated with your Laplink Internet accounts as long as they are running Laplink Gold 12, and are currently online and available for connections. However, you may choose to establish connections by reconfiguring the firewall. There is a detailed tutorial available on the Laplink support site (http://www.laplink.com/support), that will guide you through step-by-step instructions for configuring a firewall connection. Address Book The Address Book manages outgoing connections. It configures the connection type and default services you will use to access a Host. 17 Computer Name ure outgoing connections in your address book, you need to know the name of the computers you will be connecting to. From the main menu select Options > Computer Name to see or change the computer name on a Laplink computer. NOTE You must close all connections prior to modifying a Laplink computer name. When you first installed Laplink, you were asked to enter a unique name for your Laplink Computer. In order to config- 18 Laplink Gold 12 Before you caninstalledincoming connections,connections.configure your Laplink SecurityLaplink Gold receive you need to settings. By default, Laplink is to only allow outgoing There are four security tabs in 12 - General, Local, Encryption and Lockout. This section walks you through these security options, and explains the value of each feature. For detailed step-by-step instructions on configuring your security settings, go to the on-line Help system. To access Laplink's Security features, from the main menu select Options and then Security. Configuring Security General security From the General security tab you determine the level of security for incoming connections and set credentials and permissions. Specifying passwords Laplink Gold passwords are case-sensitive (i and I, for example, are treated differently). For incoming connections from computers running Laplink Gold, you can create secure passwords by mixing capital letters and lower case letters.Case sensitivity has these important consequences: · By default, security is not imposed on incoming connections over a cable. If you set up password protection for modem and network connections, however, you can extend that protection to cable and wireless connection as well. On the Local Security tab, check this box: Enforce Security for Local Connections · If your Log-in List contains passwords assigned in an earlier Laplink version, other computers that have also upgraded may not be able to connect to your computer until you assign new passwords. · For incoming connections from computers running versions earlier than Laplink 2000, type passwords using ALL CAPITALS. If your Log-in List has passwords for such connections, retype them as all capitals, or assign new passwords. Allowing incoming connections As a safety precaution, Laplink's default security setting is Private System. After you install Laplink, you can connect to other computers, but other computers cannot open connections to yours, except by cable or infrared. To allow incoming connections, you can change the security setting to Public System. For more security, change the security setting to Protected System and create one or more entries in the Log-in List. In each entry, specify the password and the login name the user must provide to open an incoming connection, and grant the user permission to use services and other features. The safest way to allow incoming connections is to set up password-protection by creating entries in the Log-in List. If you will be the only person to connect to this computer, make a single Log-in List entry and grant yourself whatever privileges you want. For other users, create separate entries for each user. 19 Creating your Log-in List Laplink Gold supports two different ways of allowing controlled access to your computer: Laplink Authentication and Microsoft Windows Authentication. Both can be used at the same time. The following section outlines the security features of Laplink Gold 12. You can modify your security settings at any time. Manage your incoming connections by configuring security Nobody is the highest level of security. It allows you to connect to other computers and prohibits incoming connections. IT professionals might use this setting on a computer used for support that does not require user access. In order to set Log-in privileges, you must know the security model you want to use, and the credentials for all incoming connections you want to add. Anybody allows incoming connections from all Laplink enabled computers who can see your machine. To enhance security you can limit access to folders available to incoming connections by selecting Public Privleges. 20 Laplink Gold 12 Security Model window Your security model determines how you assign credentials--User Name and Password--to incoming connections Laplink Authentication involves creating a login list of user names and passwords. A login list is unique to the computer that it is created on and cannot be exported or shared with other Laplink computers. Microsoft Windows Authentication is extremely useful for people who are on a Windows Active Directory Network. This feature allows you to give Laplink access to network users, so that users need only their Windows network user names and passwords to access the Laplink functions of your computer. 21 . Security Model - Laplink Authentication Enter the log-in credentials for the incoming connection to your Host. Make sure the Guest has this information. TIP For more information on configuring Firewall connections see the tutorial on the Laplink support site. From Laplink's main menu, select Help, then Tutorials on the Web. Select the services you want the Guest to have on your Host computer. When allowing Remote Control access to the Host, you can choose to have the Host's screen, mouse and Keyboard disabled. 22 Laplink Gold 12 Security Model - Microsoft Windows Authentication Select the Domain on which the Guest is located. Select and Add user(s) from the Domain User list. TIP For more information on configuring Firewall connections see the tutorial on the Laplink support site. From Laplink's main menu, select Help > Tutorials on the Web. Select the services you want the Guest to have on your Host computer. When allowing a Remote Control access to the Host, you can disable the Host's screen, mouse and keyboard. 23 Folder security Whether you use Laplink Authentication or Microsoft Windows Authentication, when you open your computer to incoming connections, you can specify if all drives and fold- ers--or only certain ones--are accessible to users who connect to your computer for File Transfer. You can also grant different privileges to different users. Folder Security window Folder Security is an option available for both Log-in List and Public Security. Folders denied access do not appear in File Transfer windows on a Remote computer. 24 Laplink Gold 12 Opening your computer to incoming connections does not mean that files on all your drives and folders need to be accessible to other users. You can "hide" certain drives and folders so that other users will not see them in their File Transfer windows and cannot copy files to or from them. CAUTION You can specify a different setup for each entry in your Log-in list. Until you specify otherwise, every user in your Log-in List is allowed access to all of your drives and folders. CAUTION Denying access to a drive or folder makes it invisible to anyone who connects for File Transfer but has no effect in Remote Control. Anyone who connects for Remote Control can still access all of your files. TIP Navigate through the drives and folders on the Folder Security tab much as you do in a File Transfer window. For fastest navigation, double-click a drive or folder or click the plus sign beside it. modem. When the caller's modem answers, the connection is completed and service windows are opened. You can use callbacks as a security measure. For example, set callbacks to require a callback to a phone number you specify. Or you can use callbacks to save money, as when you are connecting to your office from a hotel room. You can set callback options when you secure your computer using the Log-in List. If necessary, specify a different option for each listed entry. · None Prevents callbacks. (Default) · Optional, Any Number Lets the guest user decide whether to be called back; users who choose to be called back can specify the number to dial. This is the most flexible of all the options. · Optional, Specified Number Only Lets the guest user decide whether to be called back to the number you specify or to open the connection without any callback. Only the number you specify in the Phone Number box can be dialed for the callback. · Required, Any Number Requires Guest user to be called back but allows them to specify the number to be dialed. The number can vary from session to session. · Required, Specified Number Only Requires the Guest to be called back to the number you specify in the Phone Number field. CAUTION Do not require callbacks from computers that connect by running Xchange Agents. The agents will not finish because they cannot perform callbacks. Modem Callback When you allow incoming modem connections, you can require that the Guest computer be called back before a connection is opened. Or you can let the Guest computer determine whether to be called back. In both cases you can supply the phone number ahead of time or leave the number to the Guest computer. A callback occurs when one computer attempts to connect to another. Instead of completing the connection, Laplink reverses the call by hanging up and then dialing the caller's 25 Modem Callback window Laplink will call you back using a number you enter, or will connect without reversing the call. Laplink will call you back at a number that has been specified, or will connect you without reversing the call. Laplink will call you back at a number that has been specified, or will disconnect. Laplink will call you back at a number you specify, or will disconnect. 26 Laplink Gold 12 Local security The Local Security tab provides another level of security for Host machines and those accepting local (cable or infrared) connections. Creating password protection for your Laplink security settings prevents unauthorized users from compromising your security system; it also keeps them from viewing your Address Book entries and using them to open connections to other computers. Protecting your security settings is a particularly good idea if you allow others to control your computer as guests. Local security settings To enhance security, check Protect Local Security with a Password and click the Set Password button. NOTE The same password is required for access to Connect Over Modem and certain logging features. Click to enforce credentials for cable and infrared connections to enable local connection security. 27 Without knowledge of your password, users cannot view or change any of this information. · Log-in names, passwords, and other security settings; · Phone numbers, passwords, and other information stored in your Address Book entries; · Privileges you have granted to Guest computers and other settings in Remote Control Options; · Antivirus options; · Laplink Internet options. 28 Laplink Gold 12 Encryption On the Encryption tab, you can choose to encrypt the data you send, and choose the encryption method you want to use. Encryption is a good idea over Internet and other connections where your information might be intercepted and compromised. You can use encryption methods provided in Laplink, or use the powerful encryption options available in the Windows operating system. The settings you make on the Host computer determine encryption level for incoming connections. By default, Laplink encrypts log-in names and Encryption protects the data you are transmiting Be sure to enable encryption before a connection is opened. Changing the setting during a connection won't have any effect until the next connection. 29 passwords, but nothing else. This setting is usually fine for transmitting data over office networks or other secure connections. On the Internet, intranets, or wide area networks, however, it is usually a good idea to encrypt your data, including files, text from chat sessions, and instructions sent to the remote computer during Remote Control. While opening your Host computer to incoming connections, you can specify if and how data transmitted over those connections will be encrypted. The settings on the Guest computer are irrelevant. It is the settings on the Host computer that determine encryption. NOTE The only exception occurs when you connect to a computer running a version older than Laplink 2000. In this case only, the settings on your newer Guest computer determine encryption levels. Lockout On the Lockout tab, set the number of failed login attempts you will accept from any user. When you open your computer to incoming connections, it's a good idea to include Lockout protection so that anyone who supplies an incorrect password more than a particular number of times is denied access to your computer. Like combination safes, security passwords can be compromised. Password crackers use a variety of techniques; some techniques are more sophisticated than others, but almost all require guessing. In order to gain access to your computer in Laplink, a hacker would also need Laplink installed and running on their system, and would need to locate your Laplink Host, which is nearly impossible over the Internet. If you are using Laplink with a firewall or router, the hacker would need to get around that security as well, before they would be able to attempt to crack passwords. All of this protection makes Laplink Gold very secure.However, use Lockout as an additional guard against unauthorized access and bar anyone who makes repeated attempts at guessing a password for entry to your computer. Monitoring failed login attempts Lockout is designed to monitor and control access according to the login names in your Log-in List. A separate count of failed attempts is kept for each login name; when a count reaches the maximum you have defined for a specific user, that user is locked out and can no longer connect to your computer. Beside the login names listed on the Lockout tab appear numbers indicating the maximum number of failed login attempts that the account is allowed to accumulate. When a count reaches the maximum, the login name is labelled Locked Out. You can reset the count to zero for any or all of the log-in names. This action also makes a locked out name usable once again. Unless a log-in name has been labeled Locked Out, its count is reset to zero automatically whenever a user connects using that log-in name and the correct password. For this reason, only consecutive failed attempts are recorded permanently, not cumulative failed attempts. 30 Laplink Gold 12 Security Lockout window Use Lockout to protect against someone who attempts to guess your passwords. As displayed, Lockout will take effect after 18 (default) failed attempts for each log-in name. Tips for more secure passwords · Use at least six characters. · Include letters (both lower case and capitals), numbers, punctuation, and symbols. · Passwords for incoming connections from versions earlier than Laplink 2000 are the exception. They must be all capital letters. · Avoid any words found in dictionaries. (Some password-cracking programs rely on dictionaries to guess passwords.) TIP Change your passwords at regular intervals. TIP Don't make passwords so complex or long that you can't remember them. 31 Configuring the Address Book Laplink Gold's Address Book offers flexibility and control to users. It allows you to save frequently used connections, create folders, organize your connections, and connect directly from the Address Book. Advanced features include the ability to import and export connection information to and from a global database. Address Book main window Click the Address Book on the Shortcut Bar. 32 Laplink Gold 12 View options and folders The Address Book provides a folder structure and other options for viewing connections to computers. Laplink Gold allows you to mark Laplink computers you connect to as Favorites when you create address book entries. One click on the Favorites icon in the Address Book tree lists all users you have marked as Favorites in the pane on the right. These might be frequently accessed computers, VIP's or other connections you want to keep on your Favorite list for easy access. Favorites are also displayed in the Shortcut bar. Selecting All Users lists all connections you have in your entire address book, including all folders and subfolders. Choosing Global lists the Global folders. Global folders contain connections that may be accessed by many different users in your organization. For instance, it might be useful to provide a group of connections to your entire tech support team, and another list to your IT team. Global folders can be shared among your teams using the Import/ Export features, which will be discussed later in this chapter Choosing Local lists the Local folders on your system. Local folders are used to store connections that you wouldn't need to share with the group. Local folders are not affected by importing or exporting. on the machine you are using, not on each Laplink computer.) Laplink folders behave just like folders in Windows or Internet Explorer. If you are familiar with how to modify folders, you can skip this section. Adding a folder To add a folder, select where in your address book you'd like the new folder to appear. Right-click on the location you selected to see your User and Folder options. Choose Folder. Renaming, adding & deleting folders Laplink Gold allows users to the ability to add, rename or delete Address Book folders. (Folders will only be changed 33 A new folder will appear under the Global list called New Folder, as shown left. Type in the new folder name in the box. The new folder below is called Remote Sites. Once finished, click outside the folder name text box to finish. Renaming a folder To rename a folder, right-click on the folder you want, and choose Rename. Adding a sub-folder It is just as easy to create a sub-folder using Laplink Gold. Simply highlight the folder in which you'd like to create a subfolder, right-click, then choose Folder again. 34 Laplink Gold 12 Deleting a folder Laplink Gold also allows you to Cut and Paste a folder, and any connections in the selected folder. You can delete the folder from your Address Book, or paste it to a new location. For instance, you might have a local folder you want to share with your entire team. Tip For Advanced users, cut and paste this folder from the Local folders to your Global folders, and export it so that everyone can use the connections. Importing/Exporting tasks are explained in detail later in this section. To delete a folder, highlight the folder, then right-click to view folder options. Select Delete to remove this folder. CAUTION Laplink Gold prompts you with the confirmation screen below, but it is important to understand that deleting a folder will delete the folder and all of its contents including any entries in that folder. 35 Address Book window The Address Book button bar allows control of user functions in the Address Book. Below is a brief description of the function of each button. Close- Exits the user from the Address Book. Connect- Connects you to the selected computer. Add- Brings up the Add User screen. Edit- Allows you to edit a selected entry. Delete- Deletes the selected entry. Find- Brings up a search interface for finding entries. Setup GlobalAllows for the importing and exporting of a global database. 36 Laplink Gold 12 Adding an Address Book entry Add Address Book Entry window Description, Company Name and Job Title are fields that allow you to describe the connection you are making. Laplink Gold automatically populates whatever is typed in the Description field to the Computer Name field, though it is not necessary for these fields to be identical. Computer Name must exactly match the Laplink name of the computer you're connecting to and is case-sensitive. This is not necessarily the same as the Windows computer name. To see or change the computer name on the Host computer you are connecting to, click Options in Laplink on that machine, and choose Computer Name. TIP When you add an address book entry to your Favorites, it then appears both in the Address Book favorites list and in the Laplink Shortcut bar. You can have an unlimited number of favorites in the Address Book, however, the Laplink Shortcut Bar displays up to 10 entries. Security Information to send are the login credentials you have been given to connect to the Host computer. If you do not know what this information is, contact the Host's support administrator. 37 Clicking Add on the Address Book toolbar opens the Add Address Book Entry screen on the General tab. The address book allows you to create and save connections so that frequently used connections can be instantly accessed, without having to redefine the connection information each time. NOTE Once these fields contain data, the OK and Connect buttons become enabled, but this does not guarantee a connection. Make sure to use the correct computer name, and that your connection type is correct before attempting to make a connection. NOTE There are four fields in each entry that must be filled in order to save an entry, and for a connection to be possible. On the General tab · The Description and Computer Name fields must contain characters. A Connection Type must be selected At least one Service must be selected to and is case-sensitive. This is not necessarily the same as the Windows computer name. To see or change the computer name on the host computer you are connecting to, go to the Options menu in Laplink on that machine, and choose Computer Name. On the Connection tab · · On the Services tab NOTE You must close all connections prior to modifying a Laplink computer name. Security information to send If you are connecting to a computer that requires you to login and use a password, enter these pieces of information here. NOTE Remember that the password field is casesensitive. Description This describes the connection you are making. Laplink Gold automatically populates whatever is typed in the Description field to the Computer Name field, though it is not necessary for these fields to be identical. If you share this entry, the other fields in the top section (Company Name, Job Title, Notes) allow you to further describe the connection for everyone who will use it. Add To Favorites checkbox Checking this box will allow this entry to be viewed when clicking Favorites on the left Address Book pane and in the Laplink Shortcut Bar. NOTE The Laplink Shortcut Bar only displays the first 10 favorites. Computer Name The computer name information entered must exactly match the Laplink name of the computer you're connecting 38 Laplink Gold 12 Address Book - Connection tab The connection tab allows you to define how you want to connect to this computer. Laplink Gold allows many connection options, and these are discussed below. Requirements Laplink Gold must be installed and running on both machines. No connection is possible, regardless of connection method, unless Laplink Gold is running on both your computer and the Host computer Security Must Allow a Connection. On the Host computer, security must be set to allow a connection. Otherwise, a connection is not possible. To learn more about creating secure connections and host options, go to "Allowing incoming connections" on page19. A Port Must Be Enabled: Each connection type has different requirements for connection, and Laplink Gold requires a port to be configured for each connection type. Click Port Setup to configure Laplink Gold to use your different port options. For more information on connections see "Connection Types" on page 40 and the online Help system. 39 Connection Types Laplink allows many different methods to connect to other Laplink computers. To learn more about ways of connecting using Laplink Gold go to "Types of Connection" on page 48. Cable Laplink Gold accepts use of parallel, serial, or USB cable as connection types. NOTE It is generally not necessary to create an address book entry for cable connections, as Laplink Gold automatically creates the connection when the cables are attached (by default). Network: Available Now Use this connection type if the computer you are connecting to normally appears in the list of available computers when you use Connect over LAN (Network). Network: TCPIP Address Use this connection type if you want to connect to this computer using a TCPIP address. Laplink Internet Laplink Internet offers great flexibility by also allowing you to access other Laplink computers using any Internet connection. With Laplink Internet you connect directly over the Internet to your Host with no firewall or VPN configuration required! Upon installing Laplink Gold 12, you were prompted to create a Laplink Internet account. If you did not create an account, you can do so at any time. For more information see, "Connecting by Laplink Internet" on page 53. Internet Address (Internet Locator Service) This connection type uses the address that the host computer has published to the ILS server, such as JaneDoe@ACME.com. Modem Use Modem if you use a modem on your machine to connect directly to a modem on the host machine. Simply enter in the modem number in the Phone Number fields. 40 Laplink Gold 12 Services tab The Services tab is where you can define what you'll be able to do once your connection is established. You can choose as few or as many different services as you need. mouse and blanking its screen. Enable the options you want to control once you connect by checking the appropriate checkboxes. Once you've completed your selections on the three Address Book tabs, General, Connection and Services, click OK to save your changes. Host Locking on Connect From the Guest Computer, you can ensure privacy and prevent interruptions at the Host by disabling its keyboard and To learn more about any of these services, click the links below: · "Using File Transfer" on page 75 · "Remote Desktop & Remote Control" on page 107 · "Using Text & Voice Chat" on page 135 · "Using Print Redirection" on page 129 NOTE Host Locking options are only enabled when the Remote Control service is checked. 41 More Address Book toolbar options The toolbar has several other buttons that allow you to manage your Address Book in different ways. Connect Once you've created your Address Book entry, click Connect to instantly connect you to this computer. This is useful for connections you use frequently. Edit If you need to change information in a particular Address Book entry, select the entry and click Edit to make changes. Delete If you want to delete an entry or a folder from your Address Book, choose the entry or folder and click Delete. CAUTION You will see the confirmation screen to the right, but it is important to remember that if you choose a folder, the folder and all entries in the folder will be deleted. ular folder, or from any of the options on the Address Book tree in the left pane. Find searches for computer names only. Using Find Choose the folder on the left pane you want to search, then click Find and enter the computer name you are looking for. . Find Find allows you to search your Address Book for a particular entry or computer on your system. Search from a partic- 42 Laplink Gold 12 Find Address window NOTE If Laplink Gold is not able to locate this computer in the selected folder, it will ask you whether you'd like to look through the rest of the Address Book to find it. At this point, Laplink Gold will search the rest of the Computer Names in the Address Book for the name or name segment you entered, and provide you all matches. poration you choose (provided Laplink Gold is installed on their desktop). This makes it easy to create a single address book and share it with your tech support or IT teams . 43 Setup Global For advanced users such as IT professionals, Laplink Gold provides the ability to link to a SQL database through the Address Book. This allows you to create a Global Address book and share this Address Book with anyone in your corporation you choose (provided Laplink Gold is installed on their desktop). This makes it easy to create a single address book and share it with your tech support or IT teams Click Setup Global. The Import/Export window appears. Laplink Gold requires a connection to an SQL database through an ADO string. If you or your administrator know this information, then enter it on the left. Alternately click the Build Ado button, which will bring up the Windows Data Link Properties screen. Laplink Gold uses Microsoft's Data Link Properties utility to step you through the process of connecting to your database. If you have questions about creating this connection, please consult your company's database administrator. 44 Laplink Gold 12 Importing and Exporting Importing and Exporting allows you to share Global Address entries Once you've clicked the Build ADO button and established a connection to your database, your Import/Export buttons are enabled. Importing and Exporting ONLY affect the Global folders. Connections in your Local folder can't be shared. To share Local addresses, copy them from your Local folders to your Global folders, and then share these connections using Import/ Export. To prevent your Global Address book from being inadvertently overwritten, keep one source copy to make changes, then export that copy to Laplink Gold users. 45 Importing Importing allows you to download a local copy of the Global Address book. As the Address Book is updated, users may add or delete users or folders. Importing allows you get any new folders and entries made in your Address Book. NOTE To import, you must have read access privileges to the database. See your database administrator for more information. Laplink Gold users, you must first use Export to send those changes back to the main database before other Laplink Gold users can Import the changes. CAUTION If you make changes to your Global Address Book and then click Export, those changes are permanent, both in your Address Book, and in anyone's Address Book who later imports it. CAUTION Exporting requires write privileges. Database administrators should carefully manage which users have Address Book exporting capabilities. Exporting Exporting allows you the capability of making changes to your Address Book, then Exporting those changes to the database. Exporting is primarily an administrative function. NOTE If you've made changes to your Global Address list, and you want to share these changes with other Help Click Help to obtain more information on all of Address Book components. 46 Laplink Gold 12 4Connecting 48 50 52 54 56 59 62 63 63 64 68 70 72 74 Types of Connections Determine your connection type Connecting by Cable Connecting by Laplink Internet Connecting by LAN (Network) Connecting by Modem Connecting by Dial-Up Networking Other Connection Types Connecting over wireless (infrared) Connecting over CAPI 2.0/ISDN Connecting via Internet Locator Service Configuring and Saving Connections Choosing Connection options How to Connect 47 Whether you'reanyaconnectionthe road, athave toon aaccess to everything you need.anywhere, Laplink in hotel on home Saturday, or with your laptop Gold lets you use type you get Laplink Gold supports connecting via a modem, a network, a network server, the Internet and more. You determine how to connect by considering your office setup and what you want to accomplish when you are connected, and Laplink Gold helps you to get it done. Types of Connections Connection overview Laplink Gold supports multiple connection types. You can configure Laplink for the connections you use frequently, or select your connection when you start Laplink. All that is required is that a version of Laplink (7.5 or higher) runs on both the Guest and Host computers and that your computer is able to make a connection. Before you can use Laplink Gold to connect to another computer, you must determine how to make that connection using the resources available to the two computers. Once you have setup your connection you can modify or create Address Book entries. See "Configuring the Address Book" on page32. connection gives you the full range of Laplink Gold features from any Internet connection. The Host computer must allow Laplink Internet connections and be registered with the service. About LAN (Network) connections If your office has a network, you can connect to the network via a VPN or other methods, and then to any computer running Laplink Gold on the network. Using the Remote Control service, you can access any network resources normally available to you from the office. About modem connections If your connecting (Guest) computer is equipped with a modem, then you can connect to the office computer directly. The Host must allow incoming modem connections. See "Modem Callback" on page25. Leave Laplink Gold running when you leave the office, and ensure that it can be connected to by modem. Then connect as a Guest to run programs and transfer files as you would normally. About cable connections If both computers are in the same location, you can use Laplink's USB 2.0 (included in boxed purchases) to link the two computers. Laplink will connect automatically, unless configured otherwise. See "Local security" on page27. About Laplink Internet connections Now you can use Laplink Internet to easily and securely connect to other Laplink Gold 12 computers over the Internet. Laplink Internet is accessible to Laplink Gold 12 users who sign up for Laplink Internet accounts and associate their computers to those accounts. This type of 48 About Dial-Up Networking connections Use Dial-Up Networking to access a network remotely. By dialing in to a dial-up server (RAS) on the network, you can connect to any computer running Laplink on that network. Laplink Gold 12 About other connections Laplink Gold also supports the following types of connections: CAPI/ISDN If you have CAPI/ISDN configured on your machine, you can make a connection. Internet Locator Service If the Host computer has a published ILS address, you can use this to connect. However, Laplink Internet is the preferred way of using the Internet to make Laplink connections. Wireless (Infrared) Wireless (Infrared) connections are only supported for Windows 98 SE and Windows Me. If both computers are running Laplink, you can use this connection, unless the Host computer is configured to enforce Local security. See "Local security" on page27. Wireless connections via your mobile phone, Aircard or other wireless device are treated like `wired' connections. Determine your connection type Now that you have read about the different connection types available, you can determine which ones you will want to use. Table 1: Connecting over the Internet Can you connect to the Internet on your Guest computer? No, but the office has VPN server. Then connect to a Laplink Gold Host computer over the Internet this way: Establish a VPN connection to the office, then use Connect Over LAN (Network) to supply the IP Address of the Host computer. If either computer is located behind a firewall, consider using Connect over Laplink Internet for simple, secure connections without the hassle of configuring a firewall. Use Connect Over Dial-Up Networking to dial in to a network server and connect over the office Internet connection. For details see page 55 Yes page 53 No, but the office has a direct connection to the Internet. page 61 49 Table 2: Connecting over cable, networks or modems What resources are available for connections on the Host computer? on the Guest computer? Then connect to another Laplink computer this way: For details see USB, parallel or serial port USB, parallel or serial port Attach a Laplink USB, parallel, or serial cable to each computer. The connection opens automatically. To connect manually, choose Connect Over Cable. Serial connections are available in all versions of Windows. page 51 Parallel connections are available in Windows 98 and Windows ME. USB connections are available in Windows 98, ME,2000, XP and 2003. Use Connect over LAN (Network). Network connections are available in all versions of Windows. Use Connect over Modem and dial in to the modem on the Host computer. Modem connections are available in all versions of Windows. page 55 TCP/IP or IPX network modem TCP/IP or IPX network modem modem and network network with a dial-up server network page 59 modem Use Connect over Modem to connect directly to the Host computer and access page59 all of the network resources available to that computer. Use Connect over Dial-Up Networking to dial in to the dial-up server and connect to any Laplink Gold Host computer on the network. Use Connect over LAN (Network). page61 page55 modem network 50