1 2 Laplink Gold 12 Copyright Notice No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any human or computer language, in any form or by any means, without the express written permission of Laplink Software, Inc., 10210 NE Points Drive, Suite 400, Kirkland, WA 98033, U.S.A. pose compression library, version 1.0.4. July 24, 1996. Copyright (c) 1995-1996 Jean-loup Gailly and Mark Adler. Technical Support Contact Information Please visit www.laplink.com/support for any technical support issues or questions that you may have. For other inquiries, please see contact details below: email: CustomerService@laplink.com Tel (USA): (425) 952.6000 Fax(USA): (425) 952.6002 Tel (UK): 44 (0) 870.2410.983 Fax (UK): 44 (0) 870.2410.984 Trademarks Laplink, the Laplink logo, Laplink Gold, SpeedSync, and SmartXchange are registered trademarks in the United States and/or other countries of Laplink Software, Inc. Acrobat and the Acrobat logo are trademarks of Adobe Systems Incorporated or its subsidiaries and may be registered in certain jurisdictions. Other brand and product names are trademarks or registered trademarks of their respective holders. Patents SpeedSync ® U.S. Patent Number 5,446,888 This product may contain one or more of the following licensed products: RSA Data Security, Inc. MD5 MessageDigest Algorithm. Copyright © 1991-2, RSA Data Security, Inc. Created 1991. All rights reserved. ZLIB general purPublished by: Laplink Software, Inc. 10210 NE Points Drive Suite 400 Kirkland, WA 98033 U.S.A. Laplink Gold User's Guide © 2004 Laplink Software, Inc. 3 Contents Chapter 1 - Introducing Laplink Gold 8 Welcome Chapter 5 - Using File Transfer 76 78 85 87 91 102 About File Transfer Configuring File Transfer Options Manually Transferring Files & Folders SyncTools Xchange Agents Navigating through drives and folders Chapter 2 - System Overview 12 Features, Tools and Users Chapter 3 - Getting Started 16 19 32 Getting Started Configuring Security Configuring the Address Book Chapter 6 - Remote Desktop & Remote Control 108 109 111 112 113 127 Laplink Remote Desktop & Laplink Remote Control About Laplink Remote Desktop About Laplink Remote Control Hosting a Laplink Remote Control Session Controlling a Laplink Remote Control Session Customizing Laplink Remote Control Performance Chapter 4 - Connecting 48 51 53 55 59 61 63 72 74 Types of Connections Connecting by Cable Connecting by Laplink Internet Connecting by LAN (Network) Connecting by Modem Connecting by Dial-Up Networking Other Connection Types Configuring and Saving Connections How to Connect Chapter 7 - Using Print Redirection 130 131 133 Using Print Redirection Setting up Print Redirection Printing Over a Laplink connection Chapter 8 - Using Text & Voice Chat 136 138 Using Text Chat Using Voice Chat 4 Laplink Gold 12 Chapter 9 - Troubleshooting 146 147 149 151 153 154 155 157 158 160 162 164 165 166 167 Introduction to Troubleshooting Checklist for Modem Connections Checklist for Dial-Up Networking Connections Checklist for Network Connections Checklist for Laplink Internet Connections Checklist for ILS-based Internet connections Checklist for Cable Connections Checklist for CAPI 2.0/ISDN Connections Checklist for File Transfer Checklist for Xchange Agent Checklist for Remote Control Checklist for Remote Desktop Checklist for Print Redirection Checklist for Text Chat Checklist for Voice Chat Index Table of Remote Desktop Keyboard Shortcuts 5 6 Laplink Gold 12 1Introducing Laplink Gold 8. 8. 8. 9. 9. Welcome What's new in Laplink Gold 12 System requirements About this guide Getting help 7 With Laplinkrun database applications remote PCscomputers; provide remote synchronize data to coGold 12, access files on and servers; transfer and between PCs; on remote technical support workers or friends; operate, maintain, and even reboot remote PCs or servers - Laplink Gold 12 allows you to do all of this with a single application, no matter where you or your PCs may be located. If you want to keep your data synchronized or you are an IT professional needing to support remote users, Laplink Gold 12 gives you a level of mobility, independence and control you may never have thought possible within a single application. Welcome What's new in Laplink Gold 12 Laplink Gold 12 sets the standard in PC connectivity with its new Laplink Remote Desktop, Laplink Internet, integrated antivirus scanning, streamlined user interface and Laplink USB 2.0 cable connectivity. Laplink Remote Desktop Laplink Remote Desktop allows users to use Remote Desktop control features built into Microsoft XP Professional, Windows Server 2000 and 2003 while taking advantage of all the other features of Laplink Gold 12, such as its secure Internet connectivity via Laplink Internet. Laplink Internet Enables users to reliably and easily connect to remote computer(s) through firewalls and proxy servers without compromising security or setting special port configurations. Integrated Antivirus Scanning Allows users to transfer files and ensure that they are viruschecked, cleaned and, if necessary, quarantined. User Interface The new user interface is user friendly with a Microsoft Windows XP look and feel. Included is a Windows Explorer-like sidebar to keep common tasks accessible while hiding tasks that cannot be currently performed. 8 USB 2.0 Support Laplink Gold 12 supports enhanced USB 2.0 cables for dramatically increased file transfer speeds. The retail box version of Laplink Gold 12 includes a USB 2.0 cable. Volume discounts available for bulk purchases. System requirements Your computers must meet these requirements to install and run Laplink Gold 12: · Microsoft Windows 98 SE, Me, 2000, XP or Server 2000 and 2003 · Laplink Gold 12 does not support Windows 95 or NT · 133 MHz or higher Pentium-compatible CPU · At least 64 megabytes (MB) of RAM; more memory generally improves responsiveness · 30 MB of available hard disk space (for a complete installation) · CD-ROM or DVD drive · Display VGA or higher resolution monitor · Keyboard and mouse required However, Laplink Gold 12 will connect to computers running Laplink versions 7.5 and higher. Laplink Gold 12 Versions of Laplink prior to 7.5 may have trouble connecting to Laplink Gold 12. For more information see General Security on p. 19 gain remote control of Host computers to provide technical support and administration. Laplink Gold Host only allows incoming connections to be completed onto the Host computer(s) by authorized users who have Laplink Gold running on their Guest computers. Local: Used to refer to the location of a printer. A "local" printer is connected to its computer. About this guide This documentation will assist you in using Laplink Gold 12 and acquaint you with its features, operation, and will provide a detailed product overview.To improve the usability of this guide, step procedures are now located in the online help system. While you are setting up and using Laplink Gold 12, activate the Quick Steps window and the Laplink help system. Icons Product icons are used in this document to acquaint you with the features of the product. Key terms Guest: The computer you are using. Regardless of location, the computer initiating an outgoing connection is the Guest computer. Host: The computer to which you are connecting. It is hosting your connection. Regardless of location, the computer accepting an incoming connection is the Host; it is allowing the Guest to control it. NOTE Laplink Software also offers Laplink Gold Host for volume license customers who require the ability to Contacting Laplink If you are unable to resolve the issue, please contact Laplink support at www.laplink.com/support Have the following information available when contacting Laplink support: · The serial number of your version of Laplink Gold 12. · The version of Microsoft Windows running on the Host and Guest computers. 9 10 Laplink Gold 12 2System 12 12 13 13 Features, Tools and Users Features Tools Users Overview 11 You canlocations or for workingshare files withcomputer while you'reidealthe troubleshootinglike do so much more than Laplink Gold 12. It is for computers at remote on your office on road. Features Xchange Agent and Remote Control save time and simplify your work. Tools like Address Book and Security allow you to manage who can access your computers and what features are available to them. Laplink Gold gives you the freedom to leave the office without giving up access to your office computer and network resources. Whether you're traveling on business or working from home, you can still read your e-mail, share the latest files with co-workers, access network programs and databases, browse the Internet and collaborate with colleagues. Things you once could do only in the office you can now do remotely. Features, Tools and Users Features File Transfer transfers files between computers. With File Transfer, you can move or copy files between computers. Customizing any of the several File Transfer settings simplifies complicated transfers. Laplink's patented SpeedSync technology makes updating files faster because files are compared, and only changes --not entire files--are transferred. A comprehensive security system, including encryption and virus checking protects your valuable data at all times. Xchange Agent synchronizes files and folders. With Xchange Agent, you can synchronize sets of files or folders between two computers or between local drives. Use Xchange Agent to transfer vital information to and from a portable computer, or to back up important files. You can schedule Xchange Agent to run regularly, so that your information is always up to date; Xchange Agent automatically connects, transfers files, and disconnects. Remote Control lets you work on a computer at another location. With Remote Control, control another computer as though you were sitting at that computer using its keyboard, mouse, 12 and programs while looking at its screen. Whether your computer is controlling or being controlled, you have the same setup and start-up procedures. You can even copy information from one computer application and paste it to the other. Laplink Remote Desktop lets you access Windows Remote Desktop on Microsoft Windows XP Professional, Server 2000 and Server 2003. With Remote Desktop, access the enhanced remote control experience available via the Remote Desktop features built into Windows XP Professional and the Terminal Services features built into Microsoft Windows Server 2000 and Server 2003. You may need to purchase Microsoft Terminal Services Server licensing separately. Connecting through firewalls with Laplink Internet. With Laplink Internet, securely connect to PCs and servers behind firewalls without needing to reconfigure, disable or open up ports on firewalls and/or proxy servers. Once you create your Laplink Internet account and associate the computers you will want to connect with your account, log onto any of those computers from any other computer running Laplink Gold 12. The first year of the Laplink Internet service is included at no additional cost. Laplink Gold 12 Text and Voice Chat features let you communicate in real time with the person on the other computer. With Text Chat, exchange messages with someone by typing messages in a window. This is useful if you need to communicate with the person at the other end while performing other services like File Transfer and Remote Control. Text Chat information is saved, and you can also cut and paste text into the Text Chat window. With Voice Chat, talk with someone while you perform other services like File Transfer and Remote Control. Voice Chat requires a microphone and sound card on each computer. Print Redirection lets you print documents on a printer attached to another computer. With Print Redirection, you can print a document from a Host computer to your local printer over Remote Control, or print local documents to a printer at a Host location. This means you don't have to use File Transfer to get documents printed where you want them. cation. With Windows Authentication, now you can give Windows domain users access to your computer, allowing them to use their domain usernames and passwords. You can easily limit the services available to any users and set up log-in credentials. Encryption and Lock Out options provide another layer of security. Antivirus checks incoming and outgoing files for virus infection. A new integrated Antivirus feature keeps your Guest and Host computers safe from computer virus infection by checking all incoming and outgoing files with a powerful virus scanning engine. Automatic updates keep your computers safe while you can configure preferences to allow you to determine the level of protection you need. Users Most Laplink Gold 12 users will use Laplink to connect to their perso ...