Lenovo 3000 N100 and N200 Hardware Maintenance Manual June 2007 This manual supports: Lenovo 3000 N100 (MT 0689 and 0768) Lenovo 3000 N200 (MT 0769) Lenovo 3000 N100 and N200 Hardware Maintenance Manual Note Before using this information and the product it supports, be sure to read the general information under "Notices" on page 155. Second Edition (June 2007) © Copyright Lenovo 2007. All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure. LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration GSA contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925. Contents Introduction . . . . . . . . . . . . . 1 About this manual . . . . . . . . . . . Important service information . . . . . . . Strategy for replacing FRUs . . . . . . . . Strategy for replacing a hard disk drive . . . Important notice for replacing a system board . How to use error messages . . . . . . . Strategy for replacing FRUs for Custom Model Variant (CMV) products . . . . . . . . . Using PC Entitlement Warehouse (PEW) . . . Using eSupport . . . . . . . . . . . Using the HMM . . . . . . . . . . . Important information about replacing RoHS compliant FRUs . . . . . . . . . . . . Diskette compatibility matrix . . . . . . . . Safety notices: multilingual translations . . . . Safety information . . . . . . . . . . . General safety . . . . . . . . . . . Electrical safety . . . . . . . . . . . Safety inspection guide . . . . . . . . Handling devices that are sensitive to electrostatic discharge . . . . . . . . . Grounding requirements . . . . . . . . Laser compliance statement . . . . . . . . . . . . . . . . . . 1 1 1 2 2 2 2 3 3 3 Retaining serial numbers . . . . . . . . . 42 Removing and replacing a FRU . . . . . . . . 45 1010 Battery pack . . . . . . . . . . . 46 1020 Hard disk drive slot cover . . . . . . . 47 1030 Hard disk drive . . . . . . . . . . 48 1040 PCI Express Mini Card for 802.11 a/b/g wireless LAN . . . . . . . . . . . . . 49 1050 PCI Express Mini Card for 802.11 a/b/g/n wireless LAN . . . . . . . . . . . . . 51 1060 DIMM slot cover . . . . . . . . . . 53 1070 DIMM . . . . . . . . . . . . . 54 1080 Optical drive . . . . . . . . . . . 55 1090 Thermal module slot cover . . . . . . 57 1100 Fan . . . . . . . . . . . . . . 58 1110 Thermal module . . . . . . . . . . 59 1120 CPU . . . . . . . . . . . . . . 62 1130 Cover, strip (E cover) . . . . . . . . 63 1140 Bluetooth daughter card (BDC) for MT 0769 64 1150 Keyboard . . . . . . . . . . . . 65 1160 Function board . . . . . . . . . . 68 1170 LCD unit . . . . . . . . . . . . 69 1180 Top cover assembly (C cover) with speakers and Bluetooth daughter card (BDC) for MT 0689 and 0768 . . . . . . . . . . . . . . 75 1190 Top cover assembly (C cover) for MT 0769 80 1200 USB/Audio connector card . . . . . . 83 1210 VGA connector card . . . . . . . . . 84 1220 System board, MDC, PC Card slot, and bottom cover assembly (D cover) for MT 0689 and 0768 . . . . . . . . . . . . . . 86 1230 System board, MDC, ExpressCard slot, heat sink assembly, and bottom cover assembly (D cover) for MT 0769 . . . . . . . . . . . 90 2010 LCD front bezel (B cover) . . . . . . . 96 2020 Inverter card . . . . . . . . . . . 98 2030 LCD panel, LCD cable, and hinges . . . . 99 2040 Camera and LCD rear cover assembly (A cover) . . . . . . . . . . . . . . . 102 Locations . . . . . . . . . . . . . . . 104 Front view . . . . . . . . . . . . . 104 Rear view . . . . . . . . . . . . . 105 Bottom view. . . . . . . . . . . . . 105 Parts list . . . . . . . . . . . . . . . 106 Overall . . . . . . . . . . . . . . 107 LCD FRUs . . . . . . . . . . . . . 129 Keyboard . . . . . . . . . . . . . . 136 Recovery discs . . . . . . . . . . . . 138 Corel software CDs . . . . . . . . . . 149 AC adapters . . . . . . . . . . . . . 149 Power cords . . . . . . . . . . . . . 150 Miscellaneous parts . . . . . . . . . . 152 Common parts list. . . . . . . . . . . 154 Notices . . . . . . . . . . . . . . . 155 Trademarks . . . . . . . . . . . . . . 156 .4 .5 .5 . 11 . 11 . 11 . 13 . 14 . 14 . 15 General descriptions . . . . . . . . . 17 Read this first . . . . . . . . . . . . What to do first . . . . . . . . . . . Related service information . . . . . . . . Service Web site . . . . . . . . . . . Restoring the factory contents by using Product Recovery discs . . . . . . . . . . . Passwords . . . . . . . . . . . . . Power management . . . . . . . . . Checkout guide . . . . . . . . . . . . Testing the computer . . . . . . . . . Detecting system information with PC-Doctor . Power system checkout . . . . . . . . . . . . . . . . . . . 17 17 19 19 19 20 22 24 24 26 26 Lenovo 3000 N100 and N200 . . . . . 29 Product overview . . . Specifications . . . . Status indicators . . . FRU tests . . . . . Fn key combinations . Symptom-to-FRU index . Numeric error codes . Error messages . . . Beep symptoms . . . No-beep symptoms . . LCD-related symptoms Intermittent problems . Undetermined problems FRU replacement notices . Screw notices . . . . © Copyright Lenovo 2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 30 33 34 35 36 36 38 39 39 40 41 41 42 42 iii iv MT 0689, 0768, and 0769 Introduction About this manual This manual contains service and reference information for Lenovo 3000 N100 and N200 (MT 0689, 0768, and 0769). Use this manual along with the advanced diagnostic tests to troubleshoot problems. The manual is divided into sections as follows: v The common sections provide general information, guidelines, and safety information required in servicing computers. v The product-specific section includes service, reference, and product-specific parts information. Important This manual is intended for trained service personnel who are familiar with Lenovo 3000 products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a Lenovo 3000 product, be sure to review the safety information under "Safety notices: multilingual translations" on page 5, "Safety information" on page 11, and "Laser compliance statement" on page 15. Important service information Important BIOS and device driver fixes are customer-installable. The BIOS and device drivers are posted on the customer support site http://www.lenovo.com/ support Advise customers to contact the Customer Support Center at 800-426-7378 if they need assistance in obtaining or installing any software fixes, drivers, and BIOS downloads. Customers in Canada should call the Customer Support Center at 800-565-3344 for assistance or download information. Strategy for replacing FRUs Before replacing parts Make sure that all software fixes, drivers, and BIOS downloads are installed before replacing any FRUs listed in this manual. Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: © Copyright Lenovo 2007 1 Important service information v If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue. v Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, reinstall that board, and then replace the other one. v If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms. Attention: The setup configuration on the computer you are servicing may have been customized. Running Automatic Configuration may alter the settings. Note the current configuration settings (using the View Configuration option); then, when service has been completed, verify that those settings remain in effect. Strategy for replacing a hard disk drive Always try to run a low-level format before replacing a hard disk drive. Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten. Important notice for replacing a system board Some components mounted on a system board are very sensitive. Improper handling of a system board can cause damage to those components, and may cause a system malfunction. Attention: When handling a system board: v Do not drop a system board or apply any excessive force to it. v Avoid rough handling of any kind. v Avoid bending a system board and hard pushing to prevent cracking at each BGA (Ball Grid Array) chipset. How to use error messages Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing. Strategy for replacing FRUs for Custom Model Variant (CMV) products Custom Model Variant (CMV) is a unique configuration that has been negotiated between LenovoTM and the customer. A unique 4-digit MT and 3-digit model is provided to the customer to place orders (Example: 1829-W15). A CMV is a special bid offering. Therefore, it is NOT generally announced. There are three information resources to identify which FRUs are used to support CMV products. These sources are PC Entitlement Warehouse (PEW), eSupport, and the HMM. 2 MT 0689, 0768, and 0769 Important service information Using PC Entitlement Warehouse (PEW) v PEW is the primary source for identifying FRU part numbers and FRU descriptions for the key commodities for CMV products at a MT - serial number level. An example of key commodities are hard disk drives, system boards, microprocessors, Liquid Crystal Displays (LCDs), and memory. v Remember, all CMV products are loaded in PEW under the 4-digit MT and 3-digit model, where model = "fixed part number". v PEW can be accessed at the following Web site: http://w3-3.ibm.com/pc/entitle Customers can also access PEW via http://www-307.ibm.com/pc/support/site.wss/product.do?template=/ warranty/warranty.vm&sitestyle=lenovo Click on MACHINE LOOKUP, followed by WARRANTY INFORMATION. Input the MT and the Serial number and the list of key commodities will be returned in the PEW record under COMPONENT INFORMATION. v Business Partners using Eclaim will access PEW when performing Entitlement Lookup. Business Partners will enter Loc ID, MT and Serial, and the key commodities will be returned in the Eclaim record under SYSTEM DETAILS. v Authorized IBM® Business Partners can access Eclaim at the following Web site: https://wca.eclaim.com Using eSupport For Key Commodities (Examples - hard disk drive, system board, microprocessor, LCD, and memory) v eSupport can be used to view the list of key commodities built in a particular machine serial (this is the same record found in PEW). v eSupport can be accessed at the following Web site: http://www.lenovo.com/ support v To view the key commodities, click on PARTS INFORMATION, then PARTS LOOKUP. Type in the model type and serial number. The key commodities will be returned in the eSupport record under PARTS SHIPPED WITH YOUR SYSTEM. For the Remaining FRUs (the complete list of FRUs at the MT Model level) v eSupport can be used to view the complete list of FRUs for a machine type and model. v To view the complete list of FRUs, type in the machine type and model (Example: 1829-CTO) under QUICK PATH. Under "View by Document Type" select PARTS INFORMATION. Under "Filter by Category" select SERVICE PARTS. Under "Parts Information by Date" select SYSTEM SERVICE PARTS. The list of service parts by description, with applicable machine type model and FRU will be displayed. Using the HMM Use the HMM as a back-up to PEW and eSupport to view the complete list of FRUs at the MT Model level. CMVs are custom models and are not found in the HMM. Introduction 3 Important service information Important information about replacing RoHS compliant FRUs RoHS, The Restriction of Hazardous Substances in Electrical and Electronic Equipment Directive (2002/95/EC) is a European Union legal requirement affecting the global electronics industry. RoHS requirements must be implemen ...