OPTRA E310 First Edition (January 1999) The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. A form for reader's comments is provided at the back of this publication. If the form has been removed, comments may be addressed to Lexmark International, Inc., Department F95/035-3, 740 New Circle Road N.W., Lexington, Kentucky 40550, U.S.A. In the United Kingdom and Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727. In the United Kingdom and Eire, call 0628-481500. In other countries, contact your point of purchase. Lexmark, MarkVision and Optra are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. FontVision is a registered trademark of Lexmark International, Inc. Operation ReSource is a service mark of Lexmark International, Inc. Macintosh is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. TrueType is a trademark of Apple Computer, Inc. PCL® is a registered trademark of the Hewlett-Packard Company. PCL 5 and PCL 6 are Hewlett-Packard Company's designations of a set of printer commands (language) and functions included in its printer products. This printer is intended by Lexmark International, Inc. to be compatible with the PCL 5 and PCL 6 languages. This means the printer recognizes PCL 5 and PCL 6 commands used in various application programs, and that the printer emulates the functions corresponding to the commands. Details relating to compatibility are included in the Technical Reference. Other trademarks are the property of their respective owners. © Copyright Lexmark International, Inc. 1999. All rights reserved. UNITED STATES GOVERNMENT RESTRICTED RIGHTS This software and documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 and in applicable FAR provisions: Lexmark International, Inc., Lexington, KY 40550. Table of contents 1 About your printer . . . . . . . . . . . . . . . . . . . . . . . . . v Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Print quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Ease of use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Other information sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x 2 The basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 What's in the box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Installing the print cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Connecting the printer to your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Printing a test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Attaching a new operator panel overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Installing memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 3 4 Printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Printer drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 MarkVision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Paper handling . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Paper types and sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Loading paper, other media in the automatic feeder . . . . . . . . . . . . . . . . . 28 Loading paper, other media in the manual feeder . . . . . . . . . . . . . . . . . . . 31 Table of contents iii Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 5 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Print cartridge maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Appendix A: Printer specifications . . . . . . . . . . 59 Printer features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Printer dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Appendix B: Advanced troubleshooting . . . . . . 61 Appendix C: Safety information . . . . . . . . . . . . . 73 Appendix D: Notices . . . . . . . . . . . . . . . . . . . . . . 79 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X-5 iv Table of contents About your printer The Optra E310 printer combines the quality of a laser printer with a conveniently small footprint for a perfect fit. With its easy setup, you'll be printing in no time. Use this book for information on: · · · · · · installing printer memory options installing printer drivers loading paper solving printing problems understanding the operator panel light sequences maintaining your printer We'd like to keep you informed of upgrades for your printer and new products as they become available, so be sure to fill out the printer registration card and mail it in. If you have any comments about the printer documentation, use the Reader's Comment Form in the back of this book. We'd like to hear your suggestions. v Performance The Optra E310 printer prints up to 8 pages per minute for quick job turnaround. It comes with 2MB of memory, expandable to 66MB to print complex jobs quickly. You can also install an optional flash memory card to store forms, macros and downloaded fonts. PostScript Level 2 and PCL 6 emulation datastreams give you application flexibility. Print quality Selectable print resolution to optimize printer/job performance: true 600 x 600 dpi resolution for crisp images and graphics; 1200 Image Quality to print sharper scanned or bitmapped print images; 300 dpi with the Toner Saver setting selected from your printer driver to conserve toner when printing drafts. Ease of use A variety of fonts for printing flexibility: 45 Laser-Jet compatible scalable fonts, 39 Optra-compatible scalable fonts, 36 PostScript scalable fonts and FontVisionTM font manager utility with 110 fonts and world-class font support, including the new Euro currency symbol. The MarkVision printer utility that ships with your printer lets you: · view and change your printer settings · view your operator panel status · view printer error messages · use on-line Help vi Printer Features Front View 1 Automatic paper feeder 3 Paper guides 5 Paper support 4 Manual sheet feeder 6 Paper guides 2 Paper support 7 Indicator lights 8 Paper output bin 9 Front output door Use the: 1 Automatic paper feeder 2 Paper support 3 Paper guides 4 Manual sheet feeder 5 Paper support 6 Paper guides 7 Indicator lights 8 Paper output bin 9 Front output door When you want to: Load paper/other media (up to 150 sheets of paper or 10 sheets of other media). Stack media in the automatic paper feeder. Adjust the width of the paper in the automatic paper feeder. Load a single sheet of paper/other media. Use for transparencies, labels, envelopes and card stock. Stack media in the paper output bin. Adjust the width of the paper in the manual sheet feeder. Check the status of your printer. For information, see "Printer status information" on page 38. Stack printed documents, face down. For single sheet output. Use the front exit when printing on card stock. To minimize curl, use when printing labels, envelopes and transparencies. vii Rear view 13 Power switch 10 Printer cable connector 11 USB connector 12 Power cord connector Use the: When you want to: 10 Printer cable connector Connect your computer to the printer's parallel port with a parallel interface cable. 11 USB connector 12 Power cord connector 13 Power switch Connect your computer to the printer's USB port with a Universal Serial Bus cable. Connect your printer to a properly grounded wall outlet with a power cord. Turn your printer on or off. viii Operator panel lights The operator panel has 6 lights and 1 button. Different light sequences provide status, attendance and service information. Depending on the light sequence, briefly (approximately one second) pushing the Operator Panel button activates different printer functions, such as restarting the printer, printing data or displaying an error code. Press and hold the Operator Panel button for 3 seconds only when you want to reset the printer to the user defaults. When resetting the printer to the user defaults, all print job data is lost. The different light sequences are explained in the Troubleshooting chapter beginning on page 35. Use MarkVision, your software application driver or the Printer Toolkit provided with your setup diskette to change printer settings such as paper source, paper size and orientation. To set up your printer, turn to the next chapter. ix Other information sources On-line documents In addition to this User's Guide, Lexmark offers other sources of information about your printer or about Lexmark products and services. The CD that was shipped with your printer contains several on-line documents. Refer to the booklet that came with the CD for launching instructions. Once you have launched the CD, click the View On-line Documentation icon to display a list of the available documents. All on-line documents are in English only. The CD includes: · Getting Started with MarkVision, which provides step-by-step instructions for installing MarkVision for Windows 95, Windows 98 and Windows NT 4.0. It also describes some of the most popular MarkVision features. · Card Stock & Label Guide, which provides detailed information about selecting media appropriate for your printer. Technical Reference For more information about printer languages and commands, you can purchase a Lexmark Technical Reference. Just fill out the order form included with the printer registration card and drop it in the mail. x The basics 1 What's in the box 1 Remove the printer and all accessories from the packaging carton. Save the carton and packing materials in case you need to repack the printer for service or storage. 2 Make sure you have the items listed below: ­ ­ ­ ­ ­ ­ User's Guide and printer registration card printer print cartridge power cord CD Windows 3.1 diskettes (not shipped to all countries) Print cartridge Diskettes Power cord User's Guide CD If you need help during setup, or if any items are missing or damaged, refer to the registration card for the designated Lexmark phone number for your country. 3 Place the printer on a flat, stable surface in a well-ventilated area near your workstation. Do not place the printer: ­ in direct sunlight ­ near heat sources or air conditioners ­ in dusty or dirty environments What's in the box 1 Installing the print cartridge 1 Use the finger tab to pull down the printer cover. 2 3 Unpack the print cartridge. Holding the cartridge level, pull out the sealing tape. 2 Chapter 1: The basics 4 Gently shake the cartridge to distribute the toner evenly. 5 Insert the print cartridge: a Slide the print cartridge down between the print cartridge slots. b Gently push down on the cartridge u ...