Table of Contents How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .i Sprint PCS ® Getting Advanced Phone and Service Information . . . . . . . . . . . . .ii Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .iii 1. Your New Sprint PCS Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Your Phone's Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 2. Turning Your Phone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Turning Your Phone ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Turning Your Phone OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 3. Using the Battery and Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Installing and Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 4. Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 5. Controlling Your Roaming Experience . . . . . . . . . . . . . . . . . . . . . .7 Setting Your Phone's Roam Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Call Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Feature Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 6. Internal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Saving Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Finding Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Making a Call From Your Internal Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . .9 7. Changing Your Phone's Settings . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Changing the Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Adjusting the Ringer, Key Beep and Earpiece Volume . . . . . . . . . . . . . . . . . . . . .10 Adjusting Volume During a Conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 The clear alternative to cellular.SM www.sprintpcs.com Copyright © 2002 Sprint Spectrum L.P All rights reserved. No reproduction in whole or in part without prior written approval. Sprint, Sprint PCS, and the diamond logo are trademarks of Sprint Communications Company L.P. All other trademarks are property of their respective owners. Printed in the U.S.A. 8. Sending and Receiving Messages . . . . . . . . . . . . . . . . . . . . . . . . .11 Setting Up Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Retrieving Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Accessing Voicemail From Another Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Displaying Sprint PCS Wireless Web Messages . . . . . . . . . . . . . . . . . . . . . . . . . . .11 9. Sprint PCS Service Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Three-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 Sprint PCS Voice Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 10. Your Phone's Special Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 External Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Silent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 11. Accessories for Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 12. Performance and Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 Important Information About Your Phone and Service . . . . . . . . . . . . . . . . . . .17 Maintaining Safe Use of and Access to Your Phone . . . . . . . . . . . . . . . . . . . . . . .18 Caring for the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Acknowledging Special Precautions and the FCC Notice . . . . . . . . . . . . . . . . .22 13. Terms and Conditions & Warranty Information . . . . . . . . . . . .25 Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 Manufacturer's Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 How to Use This Guide Welcome ­ you've made the right choice The advantages of Sprint PCS are as clear as each call you make. With Sprint PCS, we give you what you really want from a wireless service provider ­ clear calls, easy-to-understand service plans and selfservicing options for managing your account. All this is designed to make your life easier and worry free. We know you're eager to start using your phone right away and this guide is divided into two sections that are designed to help you do just that. 1 The first section will guide you through the steps required to set up your Sprint PCS Service. It includes blanks so you can write down important information we'll share with you that you'll want to remember. Things like your new Sprint PCS Phone Number, information about your service plan and your first invoice. The second section will guide you through the basics of your phone and service, with quick, easy-to-follow instructions. And if you want to know more, just visit us online at www.sprintpcs.com, and access your account by clicking on "Log on" and entering your Sprint PCS Phone Number and account password. There, you'll find a complete phone user's guide that includes a section on learning about all the advanced features of your phone and service. 2 i Getting Advanced Phone and Service Information This guide covers the basics, but your phone is capable of performing a variety of advanced services. To learn how to use all the advanced features of your phone and service, log on to your account by visiting www.sprintpcs.com. There, you'll have access to your complete phone user's guide or you can take an online phone tutorial. Your online phone user's guide provides information on basic and advanced features and services, which includes instructions and information such as: · Learning Advanced Dialing Options · Managing Call History · Using Advanced Messaging · Using Advanced Internal Phone Book Options · Using your Phone's Advanced Settings · Setting your Phone's Security · Using the Scheduler · Understanding your Phone's Menu Structure · And more Getting Started Activating and Using Your Sprint PCS Service ii iii Have these things ready before you call to activate · Your Sprint PCS® Phone. Make sure it's fully charged. · Your Social Security number or your driver's license number · Your credit card or checking account information (if a deposit is required) · Your Electronic Serial Number (also known as ESN; refer to step 5 to locate the number) · The city and state where your phone will be based · A pen 1 Setting up your service-- You choose the way The two fastest ways: 2 · From your Sprint PCS Phone, press You can also: · Use a phone other than your Sprint PCS Phone ­ dial 1-888-715-4588. OK 2 . Sprint PCS Service Areas Interested in where you can use your new phone? Check out the most up-to-date coverage maps at www.sprintpcs.com. 3 iv v Your Sprint PCS Account Password My Account Password is: You'll use this number when managing your account on www.sprintpcs.com. Your default password is the last four digits of your Social Security number. 4 5 Sprint PCS Clear Pay Program (This section may not apply to you. If not, skip to section 7.) 6 SM Finding Your Phone's ESN If you set up service using your Sprint PCS Phone, the network automatically communicates the ESN to us. You'll only need this number when you're setting up service online at www.sprintpcs.com or calling us from a phone other than your new Sprint PCS Phone. The ESN, or Electronic Serial Number, is an 11-digit number written on the barcode sticker attached to the phone. To find it, remove the phone's battery. ESN: After writing down the ESN, replace the battery and turn on your phone by holding down the key for a few seconds. END PWR You are on the Sprint PCS Clear Pay Program. Check this box and read the information below. · Pay your invoice by the due date. · Make sure you don't use more minutes than are included in your OK 4 plan. Press on your Sprint PCS Phone at any time to see how many minutes you have left. · If your service gets turned off, you will receive a text message on your Sprint PCS Phone to alert you. · The first time your service is turned off, we'll connect you to a live Sprint PCS Clear Pay Program Specialist. Once you pay all the charges that have built up on your account, your service will be turned back on. · If your service is turned off again, you will be connected to our automated Sprint PCS Clear Pay Program Center to make your payment. vi vii Payment Options: · Western Union® OK 9 6 8 Dial # from your Sprint PCS® Phone or 1-800-325-6000 from any phone for the nearest Western Union location. A $5 transaction fee will apply. (Posting time: 12 hours) · Your Sprint PCS Phone OK 3 Press on your Sprint PCS Phone. You can pay using a check. Or, you can pay by credit card if you have an established credit history with Sprint PCS that is in good standing. (Posting time: 12 hours) Additional options on my service plan: ( all that apply) Sprint PCS Wireless Web®: $ ____________________ Sprint PCS Voice CommandSM: $ ________________ Equipment Replacement Program: $ ______________ Roadside Rescue: $ ________________________ Sprint PCS Add-a-PhoneSM: $ __________________ Off-Network Option: $ ______________________ Sprint PCS Advantage Agreement: If yes, select one: One-year agreement Two-year agreement Yes (fee may apply) No Understanding Your Sprint PCS Service Plan Name of my service plan: ________________________ Total Minutes in my Sprint PCS Service Plan: ____________ · Anytime Minutes: __________________________ · Night & Weekend Minutes (M-Th 9pm-7am, F 9pm-M 7am): ____ Yes No Nationwide Long Distance included: If no, long distance rate is __________ per minute. Monthly service charge: $ ________________________ Each additional minute: ________________________¢ 7 Also, ask about how as a Sprint PCS customer you can take advantage of Sprint long-distance savings on your home phone. Your new Sprint PCS Phone Number 8 viii ix Understanding Your Sprint PCS Invoice · Your first invoice will arrive within a few days. · It will reflect the charges for your first full month of service, plus a nonrefundable phone activation fee of $__________. 9 · Change your service plan · Add services like Sprint PCS Voice Command Press 2 OK on your Sprint PCS Phone Claire responds to questions and statements, so say things like: · "How many minutes have I used?" · "I want to make a payment." · "I want to change my service plan." · "I have a question about my invoice." Quick, easy options to manage your account With Sprint PCS Customer Service SolutionsSM you can visit www.sprintpcs.com or use your Sprint PCS Phone to access Claire, your virtual service representative. She'll guide you to the information you need. Visit www.sprintpcs.com We'll be in touch We're glad to have you as a customer and we know you'll enjoy your service more if you're well informed. Look for information on a regular basis: · ...