® A Division of Cisco Systems, Inc. Analog Telephone Adapter with 2 FXS Ports Voice User Guide Model No. SPA2002 Analog Telephone Adapter with 2 FXS Ports Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2005 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders. WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. How to Use this Guide Your guide to the Phone Adapter has been designed to make understanding networking with the Phone Adapter easier than ever. Look for the following items when reading this User Guide: This checkmark means there is a note of interest and is something you should pay special attention to while using the Phone Adapter. This exclamation point means there is a caution or warning and is something that could damage your property or the Phone Adapter. This question mark provides you with a reminder about something you might need to do while using the Phone Adapter. In addition to these symbols, there are definitions for technical terms that are presented like this: word: definition. Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like this: Figure 0-1: Sample Figure Description Figure numbers and descriptions can also be found in the "List of Figures" section. SPA2002-UG-51114NC CB Analog Telephone Adapter with 2 FXS Ports Table of Contents Chapter 1: Introduction .............................................. Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What's in this Guide?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 2: Getting to Know the Phone Adapter . . . . . . . . . . . . . . . . . . . . Back Panel Ports and LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Chapter 3: Connecting the Phone Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Phone Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 2 3 3 4 4 4 Chapter 4: Using the Phone Adapter's Interactive Voice Response Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Accessing the Interactive Voice Response Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Using the Interactive Voice Response Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Entering a Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Configuring the Settings for Your Internet Phone Service. . . . . . . . . . . . . . . . . . . . . . . 11 Appendix A: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Common Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Appendix B: Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Appendix C: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix D: Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix E: Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix F: Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 26 28 35 Analog Telephone Adapter with 2 FXS Ports List of Figures Figure 2-1: Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Figure 3-1: Connection Diagram of a Typical Setup . . . . . . . . . . . . . . . . . . . . . . Figure 3-2: Connect the RJ-11 Telephone Cable. . . . . . . . . . . . . . . . . . . . . . . . . Figure 3-3: Connect the Ethernet Network Cable . . . . . . . . . . . . . . . . . . . . . . . . Figure 3-4: Connect the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 4 4 5 5 Analog Telephone Adapter with 2 FXS Ports Chapter 1: Introduction Welcome Thank you for choosing the Linksys Phone Adapter with 2 FXS ports. This Phone Adapter will allow you to make phone or fax calls using your broadband connection. How does the Phone Adapter do this? Plug the Phone Adapter into your network router or gateway, then connect your phones or fax machines to the Phone Adapter. Each of the Phone Adapter's two telephone jacks operate independently, with separate Internet phone services and phone numbers, so you can have up to two Internet phone lines delivered through your cable or DSL Internet connection. What does all of this mean? Networks are useful tools for sharing Internet access and computer resources. The Phone Adapter allows your phones or fax machines to take advantage of and share your high-speed Internet connection. You can even make phone calls while you're surfing the Internet (Internet phone services required). Networks are not only useful in homes and offices, they also can be fun too. Refer to the instructions in the Quick Installation or this User Guide to help you connect the Phone Adapter after you have set up an account with your Internet phone service provider. The instructions in this User Guide will help you get the most out of your Phone Adapter. NOTE: For information about your Internet phone service, refer to the materials provided by your Internet phone service provider. Chapter 1: Introduction Welcome 1 Analog Telephone Adapter with 2 FXS Ports What's in this Guide? This User Guide covers the steps for installing the Phone Adapter. · Chapter 1: Introduction Describes the Phone Adapter's applications and the contents of this User Guide. · Chapter 2: Getting to Know the Phone Adapter Describes the physical features of the Phone Adapter. · Chapter 3: Connecting the Phone Adapter Explains how to connect the Phone Adapter to your network and phones (or fax machines). · Chapter 4: Using the Phone Adapter's Interactive Voice Response Menu Explains how to configure the Phone Adapter's network settings using the Interactive Voice Response Menu. · Appendix A: Troubleshooting Describes potential problems and solutions regarding use of the Phone Adapter. · Appendix B: Glossary Gives brief descriptions of terms frequently used in networking. · Appendix C: Specifications Provides technical specifications for the Phone Adapter. · Appendix D: Warranty Information Provides warranty information for the Phone Adapter. · Appendix E: Regulatory Information Provides regulatory information regarding the Phone Adapter. · Appendix F: Contact Information Provides contact information for a variety of Linksys resources, including Technical Support. Chapter 1: Introduction What's in this Guide? 2 Analog Telephone Adapter with 2 FXS Ports Chapter 2: Getting to Know the Phone Adapter Back Panel Ports and LEDs The Phone Adapter's ports and LEDs are located on the back panel. Figure 2-1: Back Panel PHONE 1 Port The PHONE 1 port (for your primary Internet phone line) allows you to connect your telephone to the Phone Adapter using an RJ-11 telephone cable (not included). If you have a second Internet phone service account, use the PHONE 2 port to connect a second telephone (or fax machine) to the Phone Adapter using an RJ-11 telephone cable (not included). PHONE 2 Port NOTE: The Phone ports do not carry any voltage. ETHERNET Port The ETHERNET port allows you to connect the Phone Adapter to your router or gateway using a Category 5 (or better) Ethernet network cable. The POWER port is where you connect the included power adapter. The STATUS LED remains solid green when the Phone Adapter is powered on and ready. It flashes green when the Phone Adapter is booting up, undergoing a self-test, or performing a firmware upgrade. The ACT LED remains solid yellow when the Phone Adapter is connected to your network through the Ethernet port. It flashes yellow when data is being sent or received through the Ethernet port. 3 POWER Port STATUS LED ACT LED Chapter 2: Getting to Know the Phone Adapter Back Panel Ports and LEDs Analog Telephone Adapter with 2 FXS Ports Chapter 3: Connecting the Phone Adapter Overview This chapter explains how to connect the Phone Adapter to your network and telephones or fax machines. Shown below is a connection diagram displaying a typical setup. Internet Cable/DSL Modem Router Phone Adapter Telephone Figure 3-1: Connection Diagram of a Typical Setup Connecting the Phone Adapter If you already have an account set up with your Internet phone service provider, then proceed to step 1. If you do not have an account set up with your Internet phone service provider, then go to your provider's website and sign up for service. After you have set up an account, proceed to step 1. 1. Using a telephone cable, connect your telephone to the PHONE 1 port of the Phone Adapter. 2. If you have a second Internet phone service account, connect another telephone or a fax machine to the PHONE 2 port of the Phone Adapter. IMPORTANT: The Phone Adapter includes a ringer (ring signal generator), which is a source of hazardous voltage. When the ringer is activated by an incoming call, do not touch the Phone port wires, the wires of a cable connected to either of the Phone ports, or the internal circuitry of the Phone Adapter. IMPORTANT: Do not connect either of the Phone ports to a telephone wall jack. Make sure you only connect a telephone or fax machine to either of the Phone ports. Otherwise, the Phone Adapter or the telephone wiring in your home or office may be damaged. Figure 3-2: Connect the RJ-11 Telephone Cable Chapter 3: Connecting the Phone Adapter Overview 4 Analog Telephone Adapter with 2 FXS Ports 3. Connect the included Ethernet network cable to the ETHERNET port of the Phone Adapter. Connect the other end to one of the Ethernet ports on your router or gateway. 4. Connect the included power adapter to the POWER port on the back panel of the Phone Adapter. Connect the other end to a standard electrical outlet. 5. The Status and Act LEDs will be solidly lit when the Phone Adapter is ready for use. 6. Follow the instructions provided by your Internet phone service provider. If you need to manually configure the Phone Adapter's network settings, you can use the telephone connected to the Phone Adapter. See "Chapter 4: Using the Phone Adapter's Interactive Voice Response Menu" for instructions. The installation of the Phone Adapter is complete. Now you can pick up your phone and make calls. Figure 3-3: Connect the Ethernet Network Cable Figure 3-4: Connect the Power Adapter Chapter 3: Connecting the Phone Adapter Connecting the Phone Adapter 5 Analog Telephone Adapter with 2 FXS Ports Chapter 4: Using the Phone Adapter's Interactive Voice Response Menu Overview You may need to manually configure the Phone Adapter by entering the settings provided by your Internet phone service provider. This chapter explains how to use the Interactive Voice Response Menu to configure the Phone Adapter's network settings. You will use the phone's keypad to enter your commands and select choices, and the Phone Adapter will respond with voice responses. NOTE: If your Internet phone service provider sent you the Phone Adapter, then it may be pre-configured for you, and you do not need to change any settings. Refer to the instructions provided by your service provider for more information. Accessing the Interactive Voice Response Menu 1. Use a telephone connected to the PHONE 1 or PHONE 2 port of the Phone Adapter. 2. Press the * (star) key four times. 3. Wait until you hear "Configuration menu. Please enter option followed by the # (pound) key or hang up to exit." 4. Refer to the table on page 7 for a list of actions, commands, menu choices, and descriptions. After you select an option, press the # (pound) key. To exit the menu, hang up the telephone. Chapter 4: Using the Phone Adapter's Interactive Voice Response Menu Overview 6 Analog Telephone Adapter with 2 FXS Ports Using the Interactive Voice Response Menu When entering values, such as an IP address, you may exit witho ...