Voice Gateway with Router Voice User Guide SPA3102 Model No. Voice Gateway with Router Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders. WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. How to Use this Guide Your guide to the Voice Gateway with Router has been designed to make understanding networking with the Voice Gateway easier than ever. Look for the following items when reading this guide: This exclamation point means there is a caution or warning and is something that could damage your property or the Voice Gateway. This question mark provides you with a reminder about something you might need to do while using the Voice Gateway. This checkmark means there is a note of interest and is something you should pay special attention to while using the Voice Gateway. In addition to these symbols, there are definitions for technical terms that are presented like this: word: definition. Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like this: Figure 0-1: Sample Figure Description Figure numbers and descriptions can also be found in the "List of Figures" section. SPA3102-UG-60613A DF Voice Gateway with Router Table of Contents Chapter 1: Introduction Welcome What's in this Guide? Voice Gateway with Router 1 1 2 Chapter 2: Networking Basics An Introduction to Local Area Networks The Use of IP Addresses 5 5 5 Chapter 3: Getting to Know the Voice Gateway The Back Panel The Front Panel 7 7 8 Chapter 4: Getting Started Before You Begin Connecting the Voice Gateway Configuring the Voice Gateway 9 9 9 11 Chapter 5: Using the Interactive Voice Response Menu Overview Accessing the Interactive Voice Response Menu Using the Interactive Voice Response Menu Entering a Password Configuring the Settings for Your Internet Phone Service 13 13 13 14 19 20 Chapter 6: Using the Web-based Utility Overview How to Access the Web-based Utility The Router Tab The Voice Tab 21 21 22 23 32 Voice Gateway with Router Appendix A: Troubleshooting Common Problems and Solutions Frequently Asked Questions 49 49 60 Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter Windows 98 or Me Instructions Windows 2000 or XP Instructions For the Voice Gateway's Web-based Utility 65 65 66 66 Appendix C: Windows Help Appendix D: Glossary Appendix E: Specifications Appendix F: Warranty Information Appendix G: Regulatory Information Appendix H: Contact Information Internet Telephony Service Provider (ITSP) Linksys 67 69 73 79 81 89 89 89 List of Figures Figure 3-1: Back Panel Figure 3-2: Front Panel Figure 4-1: Connect to the Telephone Wall Jack Figure 4-2: Connect a Telephone Figure 4-3: Connect a PC Figure 4-4: Connect to the Modem Figure 4-5: Connect Power Figure 4-6: Login Screen Figure 4-7: Router - WAN Setup Screen Figure 4-8: MAC Clone Settings Figure 4-9: Static IP Settings Figure 4-10: PPPoE Settings Figure 6-1: Login Screen Figure 6-2: Router - Status Screen Figure 6-3: Router - WAN Setup Screen Figure 6-4: Static IP Settings Figure 6-5: PPPoE Settings Figure 6-6: Router - LAN Setup Screen Figure 6-7: Router - Application Screen Figure 6-8: Voice - Info Screen Figure 6-9: Line 1 Status Figure 6-10: PSTN Line Status Figure 6-11: Voice - System Screen 7 8 9 9 10 10 10 11 11 11 12 12 22 23 25 25 25 28 30 32 33 35 39 Voice Gateway with Router Voice Gateway with Router Figure 6-12: Voice - User 1 Screen Figure 6-13: Speed Dial and Supplementary Service Settings Figure 6-14: Distinctive Ring and Ring Settings Figure 6-15: Voice - PSTN User Screen Figure 6-16: PSTN-To-VoIP Speed Dial Settings Figure 6-17: PSTN Ring Thru Line 1 Distinctive Ring Settings Figure 6-18: PSTN Ring Thru Line 1 Ring Settings Figure B-1: IP Configuration Screen Figure B-2: MAC/Adapter Address Figure B-3: MAC/Physical Address Figure B-4: MAC Address Cloning 40 42 43 45 46 47 48 65 65 66 66 Chapter 1: Introduction Welcome Thank you for choosing the Voice Gateway with Router. This Voice Gateway will allow your computers to share a high-speed Internet connection as well as resources, including files and printers. Plus, the Voice Gateway can bridge traditional phone service, also known as Public Switched Telephone Network (PSTN) service, with Internet phone service, also known as Voice over Internet Protocol (VoIP). And after you have set up your Internet phone service, you will be able to make phone or fax calls using the Internet. How does the Voice Gateway do all of this? By connecting your computers and peripherals, including phones or fax machines, to the Voice Gateway and connecting the Voice Gateway to your cable or DSL modem, then the Voice Gateway can direct and control communications for your network. But what does all of this mean? Networks are useful tools for sharing Internet access and computer resources. Multiple computers can share Internet access, so you don't need more than one high-speed Internet connection. With Internet phone service, your Internet access can now be shared by your phones or fax machines as well. You will be able to make phone calls using the account you set up with your Internet Telephony Service Provider (ITSP), even while you're surfing the Internet. Plus, you can access one printer from different computers and access data located on another computer's hard drive. Networks are even used for playing multiplayer video games. So, networks not only are useful in homes and offices, but also can be fun. PCs on a wired network create a LAN, or Local Area Network. They are connected with Ethernet cables, which is why the network is called "wired". Voice Gateway with Router network: a series of computers or devices connected for the purpose of data sharing, storage, and/or transmission between users. lan (local area network): the computers and networking products that make up the network in your home or office. ethernet: an IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission medium. 1 Chapter 1: Introduction Welcome Voice Gateway with Router To create your network, install and set up the Voice Gateway. To guide you through the process, use the instructions in the Quick Installation or this User Guide to help you. These instructions should be all you need to get the most out of the Voice Gateway. What's in this Guide? This guide covers the basic steps for setting up a network with the Voice Gateway. After going through "Chapter 3: Getting to Know the Voice Gateway," most users will only need to use the following chapters: · · Chapter 4: Getting Started This chapter instructs you on how to connect and set up the Voice Gateway. Chapter 6: Using the Web-based Utility This chapter explains how to configure the Voice Gateway using your web browser and the Voice Gateway's Web-based Utility. You will configure the Voice Gateway using the settings provided by your ISP. When you're finished with the basic steps, then you are ready to connect to the Internet. You also have other chapters available for reference: · · · Chapter 1: Introduction This chapter describes the Voice Gateway's applications and this User Guide. Chapter 2: Networking Basics This chapter briefly explains how a network functions. Chapter 5: Using the Interactive Voice Response Menu This chapter explains how to configure the Voice Gateway's network settings when you use its Interactive Voice Response Menu. 2 Chapter 1: Introduction What's in this Guide? Voice Gateway with Router · Appendix A: Troubleshooting This appendix describes some possible problems and solutions, as well as frequently asked questions, regarding installation and use of the Voice Gateway. Appendix B: Finding the MAC Address and IP Address for Your Ethernet Adapter This appendix instructs you on how to find the MAC address or Ethernet address of your PC's Ethernet network adapter. Appendix C: Windows Help This appendix describes how you can use Windows Help for instructions about networking, such as installing the TCP/IP protocol. Appendix D: Glossary This appendix gives a brief glossary of terms frequently used in networking. Appendix E: Specifications This appendix provides the technical specifications for the Voice Gateway. Appendix F: Warranty Information This appendix supplies the warranty information for the Voice Gateway. Appendix G: Regulatory Information This appendix supplies the regulatory information regarding the Voice Gateway. Appendix H: Contact Information This appendix provides contact information for a variety of Linksys resources, including Technical Support. · · · · · · · Chapter 1: Introduction What's in this Guide? 3 Voice Gateway with Router 4 Chapter 1: Introduction What's in this Guide? Chapter 2: Networking Basics An Introduction to Local Area Networks Simply put, a router is a network device that connects two networks together. The Voice Gateway connects your local area network (LAN), or the group of PCs in your home or office, to the Internet. The Voice Gateway processes and regulates the data that travels between these two networks. The Voice Gateway's Network Address Translation (NAT) technology protects your network of PCs so users on the Internet cannot "see" your PCs. This is how your LAN remains private. The Voice Gateway protects your network by inspecting the first packet coming in through the Internet port before delivery to the final destination on one of the Ethernet ports. The Voice Gateway inspects Internet port services like the web server, ftp server, or other Internet applications, and, if allowed, it will forward the packet to the appropriate PC on the LAN side. Voice Gateway with Router nat (network address translation): NAT technology translates IP addresses of a local area network to a different IP address for the Internet. The Use of IP Addresses IP stands for Internet Protocol. Every device in an IP-based network, including PCs, print servers, and routers, requires an IP address to identify its location, or address, on the network. This applies to both the Internet and LAN connections. There are two ways of assigning IP addresses to your network devices. A static IP address is a fixed IP address that you assign manually to a PC or other device on the network. Since a static IP address remains valid until you disable it, static IP addressing ensures that the device assigned it will always have that same IP address until you change it. Static IP addresses are commonly used with network devices such as server PCs or print servers. Chapter 2: Networking Basics An Introduction to Local Area Networks ip (internet protocol): a protocol used to send data over a network. ip address: the address used to identify a computer or device on a network. static ip address: a fixed address assigned to a computer or device that is connected to a network. 5 Voice Gateway with Router If you use the Voice Gateway to share your cable or DSL Internet connection, contact your ISP to find out if they have assigned a static IP address to your account. If so, you will need that static IP address when configuring the Voice Gateway. You can get the information from your ISP. A dynamic IP address is automatically assigned to a device on the network. These IP addresses are called dynamic because they are only temporarily assigned to the PC or other device. After a certain time period, they expire and may change. If a PC logs onto the network (or the Internet) and its dynamic IP address has expired, the DHCP server will assign it a new dynamic IP address. A DHCP server can either be a designated PC on the network or another network device, such as the Voice Gateway. By default, the Voice Gateway's Internet Connection Type is DHCP (obtain an IP address automatically). The PC or network device obtaining an IP address is called the DHCP client. DHCP frees you from having to assign IP addresses manually every time a new user is added to your network. For DSL users, many ISPs may require you to log on with a user name and password to gain access to the Internet. This is a dedicated, high-speed connection type called Point to Point Protocol over Ethernet (PPPoE). PPPoE is similar to a dial-up connection, but PPPoE does not dial a phone number when establishing a connection. It also will provide the Voice Gateway with a dynamic IP address to establish a connection to the Internet. By default, a DHCP server (on the LAN side) is enabled on the Voice Gateway. If you already have a DHCP server running on your network, ...