IP Telephony System Voice User Guide Model No. SPA9000 IP Telephony System Copyright and Trademarks Specifications are subject to change without notice. Linksys is a registered trademark or trademark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. Copyright © 2006 Cisco Systems, Inc. All rights reserved. Other brands and product names are trademarks or registered trademarks of their respective holders. WARNING: This product contains chemicals, including lead, known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling. How to Use this Guide The guide to the IP Telephony System has been designed to make understanding networking with the IP Telephony System easier than ever. Look for the following items when reading this User Guide: This checkmark means there is a note of interest and is something you should pay special attention to while using the IP Telephony System. This exclamation point means there is a caution or warning and is something that could damage your property or the IP Telephony System. This question mark provides you with a reminder about something you might need to do while using the IP Telephony System. In addition to these symbols, there are definitions for technical terms that are presented like this: word: definition. Also, each figure (diagram, screenshot, or other image) is provided with a figure number and description, like this: Figure 0-1: Sample Figure Description Figure numbers and descriptions can also be found in the "List of Figures" section. SPA9000-UG-60613C DF IP Telephony System Table of Contents Chapter 1: Introduction Welcome What's in this Guide? 1 1 2 Chapter 2: Applications for the IP Telephony System How Does the IP Telephony System Fit into My Business or Home? What Does the IP Telephony System Do? A Typical Scenario Which Call Management Features Does the IP Telephony System Offer? 4 4 4 4 5 Chapter 3: Getting to Know the IP Telephony System The Back Panel The Front Panel 6 6 7 Chapter 4: Getting Started Overview Before You Begin Instructions for Installing the IP Telephony System Receiving and Handling External Phone Calls Configuring the Auto-Attendant 8 8 8 9 13 13 Chapter 5: Using the Interactive Voice Response Menu Overview Accessing the Interactive Voice Response Menu Using the Interactive Voice Response Menu Entering a Password Configuring the Settings for Your Internet Phone Service Configuring the Auto-Attendant Messages 14 14 14 14 19 19 20 Chapter 6: Using the Web-based Utility Overview How to Access the Web-based Utility The PBX Status Screen The Router Tab The Voice Tab 22 22 23 23 25 31 IP Telephony System Appendix A: Troubleshooting Common Problems and Solutions Frequently Asked Questions 70 70 80 Appendix B: Configuring the Nighttime Auto-Attendant Description of the Auto-Attendant Instructions for Setting Up the Nighttime Auto-Attendant 83 83 83 Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users Overview Configuring Dial Plans Configuring Dial Plans for the Auto-Attendant Configuring the Auto-Attendant 87 87 87 89 89 Appendix D: New Music for the Music-on-Hold Feature Overview Before You Begin Instructions for Converting the Music File Instructions for Configuring the IP Telephony System 99 99 99 100 100 Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter Windows 98 or Me Instructions Windows 2000 or XP Instructions For the Router's Web-based Utility 102 102 102 103 Appendix F: Windows Help Appendix G: Glossary Appendix H: Specifications Appendix I: Warranty Information Appendix J: Regulatory Information Appendix K: Contact Information Internet Telephony Service Provider (ITSP) Linksys 104 105 110 114 115 121 121 121 IP Telephony System List of Figures Figure 2-1: A Scenario for the IP Telephony System Figure 3-1: Back Panel Figure 3-2: Front Panel Figure 4-1: A Typical Scenario for the IP Telephony System Figure 4-2: Connect to the Phone 1 Port Figure 4-3: Connect to the Internet Port Figure 4-4: Connect to the Ethernet Port Figure 4-5: Connect to Power Figure 4-6: Voice - SIP Screen - PBX Parameters Figure 4-7: Router - WAN Setup Screen Figure 4-8: Voice - Line 1 Screen Figure 5-1: Auto-Attendant Options Figure 5-2: Auto-Attendant Message Options Figure 6-1: PBX Screen - Parking Lot Figure 6-2: PBX Screen - Inbound Call Figure 6-3: PBX Screen - Outbound Call Figure 6-4: Router - Status Screen Figure 6-5: Router - WAN Setup Screen Figure 6-6: Router - LAN Setup Screen Figure 6-7: Router - Application Screen Figure 6-8: Voice - Info Screen - Product Information Figure 6-9: Voice - Info Screen - System Status Figure 6-10: Voice - Info Screen - FXS Status Figure 6-11: Voice - Info Screen - Line Status Figure 6-12: Voice - Info Screen - Auto Attendant Prompt Status Figure 6-13: Voice - System Screen Figure 6-14: Voice - SIP Screen - SIP Parameters Figure 6-15: Voice - SIP Screen - SIP Timer Values 4 6 7 8 9 9 9 9 10 10 12 18 21 24 24 24 25 27 29 30 31 31 32 33 33 34 35 36 IP Telephony System Figure 6-16: Voice - SIP Screen - Response Status Code Handling Figure 6-17: Voice - SIP Screen - RTP Parameters Figure 6-18: Voice - SIP Screen - SDP Payload Types Figure 6-19: Voice - SIP Screen - NAT Support Parameters Figure 6-20: Voice - SIP Screen - PBX Parameters Figure 6-21: Voice - SIP Screen - Auto Attendant Parameters Figure 6-22: Voice - SIP Screen - PBX Phone Parameters Figure 6-23: Voice - Provisioning Screen - Configuration Profile Figure 6-24: Voice - Provisioning Screen - Firmware Upgrade Figure 6-25: Voice - Provisioning Screen - General Purpose Parameters Figure 6-26: Voice - Regional Screen - Call Progress Tones Figure 6-27: Voice - Regional Screen - Distinctive Ring Patterns Figure 6-28: Voice - Regional Screen - Distinctive Call Waiting Tone Patterns Figure 6-29: Voice - Regional Screen - Distinctive Ring/CWT Pattern Names Figure 6-30: Voice - Regional Screen - Ring and Call Waiting Tone Spec Figure 6-31: Voice - Regional Screen - Control Timer Values Figure 6-32: Voice - Regional Screen - Vertical Service Activation Codes Figure 6-33: Voice - Regional Screen - Vertical Service Announcement Codes Figure 6-34: Voice - Regional Screen - Outbound Call Codec Selection Codes Figure 6-35: Voice - Regional Screen - Miscellaneous Figure 6-36: Voice - FXS 1 Screen - Network Settings Figure 6-37: Voice - FXS 1 Screen - SIP Settings Figure 6-38: Voice - FXS 1 Screen - Subscriber Information Figure 6-39: Voice - FXS 1 Screen - Dial Plan Figure 6-40: Voice - FXS 1 Screen - Streaming Audio Server Figure 6-41: Voice - FXS 1 Screen - Call Feature Settings Figure 6-42: Voice - FXS 1 Screen - Audio Configuration Figure 6-43: Voice - FXS 1 Screen - FXS Port Polarity Configuration Figure 6-44: Voice - Line 1 Screen - Network Settings Figure 6-45: Voice - Line 1 Screen - SIP Settings 37 37 37 38 39 42 44 45 46 47 48 49 50 50 51 51 52 55 55 56 59 59 60 61 61 61 62 64 65 65 IP Telephony System Figure 6-46: Voice - Line 1 Screen - Subscriber Information Figure 6-47: Voice - Line 1 Screen - Dial Plan Figure 6-48: Voice - Line 1 Screen - NAT Settings Figure 6-49: Voice - Line 1 Screen - Proxy and Registration Figure B-1: Auto-Attendant Message Options Figure B-2: Voice - SIP Screen - Auto Attendant Parameters Figure E-1: IP Configuration Screen Figure E-2: MAC Address/Adapter Address Figure E-3: MAC Address/Physical Address Figure E-4: MAC Address Clone 66 68 68 68 84 85 102 102 103 103 IP Telephony System Chapter 1: Introduction Welcome Thank you for choosing the Linksys IP Telephony System. The System combines the rich feature set of legacy PBX (Private Branch eXchange) telephone systems with the convenience and cost advantages of Internet telephony. It supports common key system features such as an auto-attendant, music-on-hold, call forwarding, three-way call conferencing, and more. The System is so easy to configure that a fully working system can be set up in minutes. New Linksys SPA-family Internet telephones are automatically detected and registered when they are connected to the System. While the System will work with any SIP-compatible Internet telephone, it is the ideal host for Linksys business telephones, including model number: SPA941. The System supports the advanced features of these phones, such as shared line appearances, hunt groups, call transfer, call park, and group paging. Plus, with its two FXS ports, the System can support traditional analog devices such as telephones, fax machines, answering machines, media adapters. How does the System do all of this? By connecting your analog phones or fax machines to the System and connecting the System and Internet phones to your router, then the System can direct voice communications for your network. But what does all of this mean? Networks are useful tools for sharing Internet access and computer resources. Multiple computers can share Internet access, so you don't need more than one high-speed Internet connection. With Internet phone service, your Internet access can now be shared by your Internet phones as well. You will be able to make phone calls using your Internet phone service account, even while another colleague is web browsing. Plus, you can access one printer from different computers and access data located on another computer's hard drive (with the right permissions). PCs on a wired network create a LAN, or Local Area Network. They are connected with Ethernet cables, which is why the network is called "wired". The System takes your wired network and lets you integrate Internet phones and Internet phone service. When you first install the System, Linksys strongly recommends that you use the Setup Wizard, which you can download from www.linksys.com. If you do not wish to run the Setup Wizard, then use the instructions in the Quick Installation or this User Guide to help you. These instructions should be all you need to get the most out of the IP Telephony System. lan (local area network): the computers and networking products that make up the network in your home or office. ethernet: an IEEE standard network protocol that specifies how data is placed on and retrieved from a common transmission medium. NOTE: Some of these features are set up from the Internet phones. network: a series of computers or devices connected for the purpose of data sharing, storage, and/or transmission between users. Chapter 1: Introduction Welcome 1 IP Telephony System What's in this Guide? This user guide covers the steps for setting up a network with the System. Most users will only need to use "Chapter 4: Getting Started." When you're finished, then you are ready to make calls within your system as well as calls to the outside world. You also have other chapter available for reference: · Chapter 1: Introduction This chapter describes the System and this User Guide. · Chapter 2: Applications This chapter discusses the most common scenarios for the System. · Chapter 3: Getting to Know the IP Telephony System This chapter describes the physical features of the System. · Chapter 5: Using the Interactive Voice Response Menu This chapter explains how to configure the System's network settings when you access its Interactive Voice Response Menu. · Chapter 6: Using the Web-based Utility This chapter explains how to configure the settings of the System through the Web-based Utility. · Appendix A: Troubleshooting This appendix describes some possible problems and solutions, as well as frequently asked questions, regarding installation and use of the System. · Appendix B: Configuring the Nighttime Auto-Attendant This appendix explains how to set up the auto-attendant for nighttime (non-business) hours. · Appendix C: Dial Plan and Auto-Attendant Scripting for Advanced Users This appendix explains how to define the dial plan and auto-attendant instructions. (These instructions are for advanced users only.) · Appendix D: New Music for the Music-on-Hold Feature This appendix explains how to replace the System's default music file with your own music file. · Appendix E: Finding the MAC Address and IP Address for Your Ethernet Adapter This appendix instructs you on how to find the MAC address or Ethernet address of your PC's Ethernet network adapter. Chapter 1: Introduction What's in this Guide? 2 IP Telephony System · Appendix F: Windows Help This appendix describes how you can use Windows Help for instructions about networking, such as installing the TCP/IP protocol. · Appendix G: Glossary This appendix gives a brief glossary of terms frequently used in networking. · Appendix H: Specifications This appendix provides the technical specifications for the System. · Appendix I: Warranty Information This appendix supplies the warranty information for the System. · Appendix J: Regulatory Information This appendix supplies the regulatory information regarding the System. ...