Installation and Configuration Guide Trademarks 1 Step RoboPDF, ActiveEdit, ActiveTest, Authorware, Blue Sky Software, Blue Sky, Breeze, Breezo, Captivate, Central, ColdFusion, Contribute, Database Explorer, Director, Dreamweaver, Fireworks, Flash, FlashCast, FlashHelp, Flash Lite, FlashPaper, Flex, Flex Builder, Fontographer, FreeHand, Generator, HomeSite, JRun, MacRecorder, Macromedia, MXML, RoboEngine, RoboHelp, RoboInfo, RoboPDF, Roundtrip, Roundtrip HTML, Shockwave, SoundEdit, Studio MX, UltraDev, and WebHelp are either registered trademarks or trademarks of Macromedia, Inc. and may be registered in the United States or in other jurisdictions including internationally. Other product names, logos, designs, titles, words, or phrases mentioned within this publication may be trademarks, service marks, or trade names of Macromedia, Inc. or other entities and may be registered in certain jurisdictions including internationally. Third-Party Information This guide contains links to third-party websites that are not under the control of Macromedia, and Macromedia is not responsible for the content on any linked site. If you access a third-party website mentioned in this guide, then you do so at your own risk. Macromedia provides these links only as a convenience, and the inclusion of the link does not imply that Macromedia endorses or accepts any responsibility for the content on those third-party sites. The following are trademarks of Microsoft®: Microsoft Windows®, Microsoft PowerPoint® XP, Windows 2000®, Windows Server 2003®, Microsoft SQL ServerTM 2000. Copyright © 2005 Macromedia, Inc. All rights reserved. This manual may not be copied, photocopied, reproduced, translated, or converted to any electronic or machine-readable form in whole or in part without written approval from Macromedia, Inc. Notwithstanding the foregoing, the owner or authorized user of a valid copy of the software with which this manual was provided may print out one copy of this manual from an electronic version of this manual for the sole purpose of such owner or authorized user learning to use such software, provided that no part of this manual may be printed out, reproduced, distributed, resold, or transmitted for any other purposes, including, without limitation, commercial purposes, such as selling copies of this documentation or providing paid-for support services. Part Number ZBP50M200A Acknowledgments Director: Erick Vera Project Management: Stephanie Gowin Writing: John Norton Editing: Evelyn Eldridge, Mary Ferguson, Mary Kraemer, Noreen Maher, Lisa Stanziano Production Management: Adam Barnett Managing Editor: Rosana Francescato Media Design and Production: Paul Benkman, John Francis, Mario Reynoso Third Edition: November 2005 Macromedia, Inc. 601 Townsend St. San Francisco, CA 94103 CONTENTS INTRODUCTION: Breeze Installation Overview . ..........................5 Guide to documentation and additional resources. . . . . . . . . . . . . . . . . . . . . . . . . . 6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 CHAPTER 1: Before You Begin . ....................................... 9 Basics of Breeze Server technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Planning for bandwidth requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Planning for directory services integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Planning for SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Planning for security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Ports used by Breeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Available Breeze configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Planning for a Breeze Server cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Breeze user requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 The Breeze database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 CHAPTER 2: Preparing to Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Backing up your Breeze files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Backing up the Breeze database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Preparing for the upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 CHAPTER 3: Installing and Upgrading Breeze . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 35 36 37 43 53 54 54 55 55 Installation checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installation and configuration overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Breeze installer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The Application Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting and stopping Breeze components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Uninstalling Breeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Breeze technical support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Macromedia online forums . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 CHAPTER 4: Post-installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Deploying Breeze to your organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Implementing single sign-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Configuring the Breeze Directory Service Integration . . . . . . . . . . . . . . . . . . . . . . 62 Configuring SSL support for Breeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Configuring FCS for SSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Configuring a Breeze Server cluster . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Maintaining Breeze reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 CHAPTER 5: Verifying Your Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Verifying that the Breeze database and Breeze Server work together . . . . . . . . . . . . 92 Verifying that you can use Breeze Manager and send e-mail notifications . . . . . . . 92 Verifying that you can use Breeze Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Verifying that you can use Breeze Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Verifying that you can use Breeze Meeting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Verifying that you can use the Breeze seminar feature . . . . . . . . . . . . . . . . . . . . . . 96 Verifying that you can use Breeze Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 4 Contents INTRODUCTION Breeze Installation Overview Macromedia Breeze consists of Breeze Server and its applications: Macromedia Breeze Meeting, Macromedia Breeze Presenter, Macromedia Breeze Manager, Breeze Events, and Breeze Training. Depending on the configuration purchased and the terms of your license, you may be installing one, two, or all of these applications. Breeze Server Makes it possible to quickly create multimedia presentations that combine audio and video with slides and graphics. Breeze Events Lets users manage the full lifecycle of large- or small-scale events, from registrations, invitations, and reminders, to reporting. Lets you create courses, enroll students, and track and monitor students and Breeze Manager courses. Breeze Meeting Lets you conduct online real-time meetings in which you can show multimedia presentations and broadcast live audio and video to participants. 5 Breeze Presenter Lets you rapidly create e-learning content and high-quality multimedia presentations. Breeze Presenter is a plug-in for Microsoft PowerPoint. Finished presentations are in Macromedia Flash (SWF file) format and are SCORM and AICC compliant. Lets you build e-learning systems, with surveys, tracking, analysis, and course Breeze Training management. Guide to documentation and additional resources Macromedia Breeze contains a variety of media to help you quickly learn how to use the Breeze applications. This section describes the variety of resources available to ensure the successful deployment of the Breeze applications within your organization. About the electronic manuals and online help In addition to this manual, the following electronic manuals and online help systems are available: · Breeze Manager User Guide describes how to use the administration, presentation, and meeting applications of Breeze. You can access Breeze Manager User Guide from the Breeze Manager Home page, and from the Help link in Breeze Manager. · Breeze Presenter User Guide describes how to create Breeze presentations from PowerPoint and publish them to Breeze. You can access this document from the Breeze Manager Home page, and from the Breeze menu in PowerPoint by selecting Breeze > Help. · Breeze Meeting User Guide for Hosts and Presenters includes information about using the Breeze web application to host online real-time meetings. The documentation includes procedures that demonstrate the simplicity of adding slides, Flash SWF files, images, and live audio and video to your presentation. You can access Breeze Meeting User Guide from the Breeze Manager Home page, and from the Help menu within a Breeze meeting room (when you enter as a Presenter) by selecting Meeting > Help. · Breeze Meeting User Guide for Participants includes information relevant to users participating in an online real-time meeting. Breeze Meeting offers meeting participants a variety of options to make their experience truly participatory, including the ability to send messages and questions to Presenters and to each other, and the ability to participate through live video and audio. You can access Breeze Meeting User Guide from the Breeze Manager Home page, and from the Help menu within a Breeze meeting room (when you enter as a Participant) by selecting Meeting > Help. · Breeze Integration Guide includes information necessary to make application programming interface (API) calls on the Breeze server from your external system, such as a web application. It also explains how to interpret the XML results that Breeze returns. In addition, the documentation contains reference material about each API and its parameters. Note: The relevance of these guides to users depends on the Breeze Server applications that you are authorized to use, the type of user (such as meeting content manager, information technology engineer, or course presenter), and the user's Breeze account permissions. 6 Introduction: Breeze Installation Overview To help you determine what documentation is relevant to your needs, see the following table: Breeze user type Information technology (IT) engineer Recommended reading · Breeze Installation and Configuration Guide · Review the system requirements in all other user guides · Breeze Manager User Guide · Breeze Meeting User Guide for Hosts and Presenters Content managers in charge of overall content within Breeze, and administrators who may add users and permissions Content authors and instructional designers who · Breeze Manager User Guide create presentations and training with Breeze · Breeze Presenter User Guide Meeting · Breeze Meeting User Guide for Hosts and Presenters Meeting administrators who create and manage Breeze meetings End users who attend Breeze meetings · Breeze Manager User Guide · Breeze Meeting User Guide for Hosts and Presenters · Breeze Meeting User Guide for Participants ...