User manual MACROMEDIA DRUMBEAT 2000 ECOMMERCE EDITION

macromedia ® DRUMBEAT 2000 eCOMMERCE EDITION TM Users Guide Trademarks Macromedia, the Macromedia logo, the Made With Macromedia logo, Authorware, Backstage, Director, Extreme 3D, and Fontographer are registered trademarks, and Afterburner, AppletAce, Authorware Interactive Studio, Backstage, Backstage Designer, Backstage Desktop Studio, Backstage Enterprise Studio, Backstage Internet Studio, DECK II, Director Multimedia Studio, Doc Around the Clock, Drumbeat, Extreme 3D, Flash, FreeHand, FreeHand Graphics Studio, Lingo, Macromedia xRes, MAGIC, Power Applets, Priority Access, SoundEdit, ShockRave, Shockmachine, Shockwave, Showcase, Tools to Power Your Ideas and Xtra are trademarks of Macromedia, Inc. Other product names, logos, designs, titles, words or phrases mentioned within this publication may be trademarks, servicemarks, or tradenames of Macromedia, Inc. or other entities and may be registered in certain jurisdictions. Apple Disclaimer APPLE COMPUTER, INC. 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Part Number ZBD10ES100 Acknowledgments Writing: Natalie Calkins, Gayle Kidder, John Darwell, John Keller First Edition: August 1999 Macromedia, Inc. 600 Townsend St. San Francisco, CA 94103 2 CONTENTS INTRODUCTION Developing an e-Commerce Site. . . . . . . . . . . . . . . . . 7 Paths to e-Commerce Development . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 A Typical e-Commerce Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Up and Running Fast with eStore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Secure Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 How to Use This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 System Requirements for eStore Builder . . . . . . . . . . . . . . . . . . . . . . . .10 Installing Drumbeat 2000 eStore Builder . . . . . . . . . . . . . . . . . . . . . . .11 Drumbeat Support Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 CHAPTER 1 Quick Store Tutorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 What You Need to Complete Quick Store. . . . . . . . . . . . . . . . . . . . . . .13 Getting Familiar with Quick Store Starting Point . . . . . . . . . . . . . . . . .14 Step 1: Adding A Shopping Cart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 Managing the Cart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Step 2: Setting Up Login and Checkout . . . . . . . . . . . . . . . . . . . . . . . .47 Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Checking Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Step 3: Confirming the Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70 CHAPTER 2 Setting Up Product Pages . . . . . . . . . . . . . . . . . . . . . . 79 Setting Site Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Setting Publishing Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80 Setting up a Data Source Name to the Products Database . . . . . . . . . . .81 Creating a Query. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82 Creating Product Pages with DataForm Wizard . . . . . . . . . . . . . . . . . .83 3 CHAPTER 3 Adding and Updating the Shopping Cart . . . . . . . . 91 Configuring the Shopping Cart's Content. . . . . . . . . . . . . . . . . . . . . . .92 Customizing the Data-Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93 Adding the Shopping Cart SmartElement . . . . . . . . . . . . . . . . . . . . . .100 Adding an Add-to-Cart Button on the Shopping Page . . . . . . . . . . . .102 Displaying Shopping Cart Items on a Page . . . . . . . . . . . . . . . . . . . . .103 Updating the Shopping Cart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107 Testing and Trouble Shooting the Shopping Cart . . . . . . . . . . . . . . . .109 CHAPTER 4 Creating Checkout Pages . . . . . . . . . . . . . . . . . . . . . . 111 Creating Login Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112 Creating New and Update User Pages . . . . . . . . . . . . . . . . . . . . . . . . .115 Creating the Check Out Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118 CHAPTER 5 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121 Linking Using HTTPS Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 Security and Databases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122 Authentication and Log In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 ASP Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 Payment Processing SET . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123 CHAPTER 6 Payment Processing . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Recommended Reading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126 Online Transactions with CyberCash . . . . . . . . . . . . . . . . . . . . . . . . .126 Setting up CyberCash Test Account . . . . . . . . . . . . . . . . . . . . . . . . . .127 Adding the CyberCash SmartElement. . . . . . . . . . . . . . . . . . . . . . . . .128 Passing the OrderID to the CyberCash Object . . . . . . . . . . . . . . . . . .129 Setting Customer Credit Card Properties . . . . . . . . . . . . . . . . . . . . . .130 Submitting to CyberCash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131 Storing the Transaction Results in Session Object . . . . . . . . . . . . . . . .132 Storing the Transaction Results in the Orders Recordset . . . . . . . . . . .133 Setting Up Offline Transactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 4 Contents CHAPTER 7 Merchandising . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135 Setting Up Shopping Cart Adjustments . . . . . . . . . . . . . . . . . . . . . . .136 Setting Up Adjustments for Total Weight, Quantity or Purchase. . . . .137 Ordering Page Interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139 Adjustment Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140 CHAPTER 8 Customizing Quick Store . . . . . . . . . . . . . . . . . . . . . . 143 Customizing Templates and Media Assets . . . . . . . . . . . . . . . . . . . . . .144 Customizing the Quick Store Content . . . . . . . . . . . . . . . . . . . . . . . .148 CHAPTER 9 Shopping Cart Reference . . . . . . . . . . . . . . . . . . . . . 153 Shopping Cart SmartElement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153 Shopping Cart Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156 Shopping Cart Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162 Configuring Shopping Cart Content: The Data Map . . . . . . . . . . . . .163 Modifying the Data Map Content Table . . . . . . . . . . . . . . . . . . . . . . .165 Specifying Shopping Cart Column Order . . . . . . . . . . . . . . . . . . . . . .166 Shopping Cart Display SmartElement. . . . . . . . . . . . . . . . . . . . . . . . .166 Shopping Cart Interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169 Shopping Cart Miscellaneous Interactions. . . . . . . . . . . . . . . . . . . . . .187 Shopping Cart Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193 Shopping Cart Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194 Inventory Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209 CHAPTER 10 CyberCash SmartElement Reference . . . . . . . . . . 215 CyberCash Features Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216 Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218 Shipping Calculations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221 Version 2.0 Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222 Version 1.0 Contracts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228 Known Issues With Using UPS Shipping Contracts . . . . . . . . . . . . . .232 Sales Tax Interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233 INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237 Contents 5 6 Contents INTRODUCTION ........................................................ Developing an e-Commerce Site The development cycle for each e-Commerce project is unique. If your e-Commerce site has been completely thought out and documented in specifications, you will be applying those requirements and figuring out how you will meet them using DrumbeatTM. If you come with ideas and notions of an e-Commerce site, you will, most likely, be investigating how the features of eStore fit in with your vision. No matter what your starting point is, one aspect of developing a site, any site, holds true. This aspect is that the more work and time you spend on the project, the more intricate your site will become. The natural progression is to start simple and then add more complex functionality and usability. Studies found that the most significant business goals in the decision to deploy eCommerce applications are to create or maintain a competitive edge, and to improve customer satisfaction. To create a competitive edge, the site must be functionally sophisticated, and to improve customer satisfaction the site must be very user friendly. Luckily, these two goals go hand and hand. As the complexity increases, the site developer, or team, watches and carefully plans out the user experience. If you are working with a corporate site, you most likely have guidelines that include a corporate identity, conventions, and deployment systems. You are probably working with a project team that includes a mix of people with different talents. Together you complete the project using your knowledge and expertise, ranging from Information Technology, writing, and graphic art skills. On the other hand, you could be the cowboy out there all alone, trying to be cross-functional and develop the site completely on your own. You might have knowledge in some or all of the areas that are required to develop an e-Commerce site, or you may want to out source the skills you lack. No matter where you fit into this spectrum, eStore will help you complete the project rapidly. 7 Paths to e-Commerce Development For clarity's sake, think of the development path as having four main aspects: Identity Delivery Development Maintenance Identity defines the theme, colors, and conventions. Delivery defines the target browser, server platform, security requirements, and, specifically for e-Commerce, the payment method. Maintenance is the upkeep of the site. Of course, never forget your audience. These are the people you want to visit and use the site. The target audience is a parameter which affects every aspect of the path. How you satisfy each aspect varies depending on the environment in which you are working. For example, if you are developing a site in a corporate environment, you probably already have the Identity, Delivery, and Maintenance requirements laid out for you. Plus, if you are really lucky, you might even have the necessary resources in place. On the other side of the spectrum, if you are building a storefront for a small mom-and-pop company, you might need to consult with your clients and work out these issues. The document "Navigating an e-Commerce Site" contains a discussion of the delivery and maintenance aspects of developing an e-Commerce site, with a rundown of questions you should answer before developing your site in Drumbeat. The document is located in the Documents folder in the Drumbeat program files directory. If you installed Drumbeat in the default location, you'll find it at: C:\Program Files\Drumbeat 2000\eStore Builder\Navigating.doc There is so much to think about and do but so little time. So we want to give you some advice on how to get up and running quickly with Drumbeat 2000 eStore Builder. If you have never built a site in Drumbeat before, we strongly recommend that you go through the Quick Start tutorial to become familiar with Drumbeat itself first before attempting to build your e-Commerce site in Drumbeat. Once you become familiar with Drumbeat, we recommend that you also go through the Quick Store tutorial in the first section of this book. (This tutorial is much shorter than Quick Start). 8 Introduction A Typical e-Commerce Flow The Quick Store tutorial and eStore instructional media, such as DrumNotes and Starting Points follow this very typical e-commerce flow. However, you can create any flow you want. As e-commerce matures, there will be better flows discovered and planned. Bear in mind that eStore is as flexible as you make it. 1 2 3 The site visitor enters the site and browses or searches for product items. The shopper sees a desired product and adds the item to the shopping cart. When finished browsing and shopping, the customer decides to proceed to the check-out pages. The check-out pages are on a secure server that uses Secure Sockets Layer (SSL) protocol. On one of the check-out pages, the shopper is given the opportunity to change the shopping cart contents and then confirms the order. Returning shoppers enter their user ID and password to retrieve their account information: billing and shipping address, credit card numbers, email address, etc. First-time customers are taken to a page where account information is captured in an orders database. The order is processed using an online or offline payment mechanism. The order detail is entered into the database. At this point, the product items can be deducted from inventory. The customer is taken to a thank-you page which includes the order details and delivery information. 4 5 6 7 Up and Running Fast with eStore The easiest way to build an e-commerce site following this e-commerce flow and one that is advisable if you are starting a new site from scratch, is to base the site on the QuickStoreComplete Starting Point (pre-built site file). You can read how to do this in the User's Guide section of this book under Customizing the Quick Store Starting Point. When you follow the Quick Store tutorial from beginning to end, it guides you through the mechanics of the site and the set up of secure transactions and other functions tailored to your unique development. No matter if you are building a site from scratch or adding e-commerce capability to an existing site and integrating it with an existing database schema, we recommend going through Chapter 2 Adding and Updating the Shopping Cart where you learn how to customize the Data-Map. Secure Transactions Security is very important to e-business. There are several ways you can ensure a secure application. Developing an e-Commerce Site 9 Encryption: Save the check-out pages on a secure server using Secure Sockets Layer (SSL). Database: Make sure the database is not saved in the wwwroot directory on the server. Add a user name and password to the database. Authentication: Protect individual files and folders on Windows NT servers using the Challenge Response authentication. ASP Security: Learn about the difference between server-side and client-side code. To learn about each of these points, see "Security" on page 121. How to Use This Book The Quick Store Tutorial (Chapter 1) is designed to be a basic starter guide for new users of Drumbeat and eStore. Users who have never built a site in Drumbeat before are strongly advised to complete the Drumbeat Quick Start tutorial first to familiarize themselves with Drumbeat before starting this tutorial and attempting to build an eStore site. Chapters 2 through 8 assume you are already familiar with Drumbeat and the basics of database-driven site design. It is assumed that you have completed the tutorial or already built a simple eStore site on your own. These chapters include goal-oriented instructions for using and adapting each eStore feature to your particular project. Chapters 9 and 10 are both a technical reference for experienced users or programmers, and a quick reference for all users to the components in eStore. These chapters explain how the components and contracts work together to create e-Commerce functionality. System Requirements for eStore Builder The recommended system for eStore development machines: 200MHz Pentium 60MB free disk space 64MB RAM Microsoft Windows 95/98 or NT 4.0 The recommended system for deploying eStore applications: Microsoft Internet Information Server (IIS) 4.0 for Windows NT, or Chili!ASP by Chili!Soft or other ASP interpretive software for other servers to deploy applications. IIS is included in Windows NT Server. 10 Introduction Minimum: 166Mhz; 128 Megs RAM ASP Enabled SA or MS PostingAcceptor Installed ODBC DSN Creation/Update Methodology Installing Drumbeat 2000 eStore Builder To install StoreBuilder from the CD: 1 Insert the Drumbeat 2000 with eStore Builder, or the eStore Builder CD. The installation program starts automatically, and you will see the eStore Builder Installation screen. From the selections available, choose Install eStore Builder. Note: If you are not installing a bundled licensed copy of eStore, you will need to complete the licensing procedure before installing the package. 2 3 Follow the instructions on the Installation screen. To install eStore Builder from the Drumbeat Web Site: 1 Download the eStore Builder self-extracting file from the Drumbeat web site. In the WinZip Self Extractor, select a folder in which to unzip the eStore Builder installation file. Click Unzip. Click OK. Then close the WinZip Self-Extractor. In Windows Explorer, navigate to the folder you extracted the installation file to. Double click the Setup.exe. Follow the instructions on the Installation screen. 2 3 4 The installer will add the eStore Builder files to your copy of Drumbeat, including the Starting Point for Quick Store and the sample database. The DSN for the database will automatically be created on your system. You will need to set up the database and the DSN on the IIS server to which you will be publishing. Drumbeat Support Center The Drumbeat Support Center Web site is updated regularly with the latest information on Drumbeat, plus advice from expert users, advanced topics, examples, tips, and updates. Check the Web site often for the latest news on Drumbeat and how to get the most out of the program at www.macromedia.com/ support/drumbeat. Developing an e-Commerce Site 11 12 Introduction 1 CHAPTER 1 ........................................................ Quick Store Tutorial The Quick Store tutorial walks you through the process of building an online store using the eStore Builder components. In this tutorial, you will be building a sample eStore site for an online computer book warehouse using the basic eStore components. You will learn how to set up a shopping cart, capture customer details, and calculate tax and shipping costs from tables in a database. Once you build your online store you can customize it with additional features available in the eStore package. The eStore User's Guide following the tutorial includes documentation for the features available for customizing your eStore. On the Drumbeat web site you can find DrumNotes demonstrating how to add various features to your eStore, such as order fulfillment and Store Manager features. References to DrumNotes are found throughout this guide. To find these samples, go to drumnotes.drumbeat.com. eStore specific DrumNotes are in the 500 series. If you have never used Drumbeat before, it is strongly recommended that you go through the Quick Start tutorial first to familiarize yourself with Drumbeat and its many features for building database-driven web sites. To preview the application built in the Quick Store tutorial, go to quickstore.drumbeat.com. What You Need to Complete Quick Store To complete the Quick Store tutorial, you must have access to an ASP compatible server. Access Microsoft Internet Information Server 3.0 or above for Windows NT, or Chili!ASP by Chili!Soft or other ASP compatible software on your network. 13 Getting Familiar with Quick Store Starting Point A Drumbeat Starting Point is a project file that has all or part of a site already developed. The Quick Store Starting Point has all the pages for the storefront as well as most of the functionality set up. You will add the Shopping Cart and set up the Login and Checkout areas. Open the Quick Store Starting Point To base a new site on the Quick Store Starting Point: 1 2 Launch Drumbeat from the Start menu. From the Drumbeat Start-up dialog, select Create a New Site. Uncheck the Use Wizard checkbox. Then, click OK. In the New Site dialog, name the site QuickStore. In the Site Origin field, select the Based on Starting Point radio button. From the dropdown list, scroll down and select the QuickStoreStart file. Then click OK. 3 4 Drumbeat will open with a new site based on the Quick Store Starting Point. 14 Chapter 1 Site Structure In the Site tab you can see the site organization. Expand the site tree to expose all the pages in the site. The Home page is designed to present visitors with rotating book specials. If a special catches their eye, they can order it immediately by clicking an order button. Otherwise, visitors can choose to go to one of the three main areas of the site. The three links at the top of the page correspond to the three areas of the site as shown by the main pages in the site tree: Search and Browse Books: Initiate a search by various criteria, including keyword, title, author and category. The Search For Books page in the site tree is the main page in this section. Checkout: Enter billing and shipping information and get an order summary. The CheckoutArea page in the site tree is the main page in this section. View Shopping Cart: Check the current contents of their shopping cart, to see the books they have ordered already and the total. The Shopping Cart page in the site tree is the main page in this section. For information about the Site tab in Site Management Center, check the index of the Drumbeat User's Guide or Help for the words in bold. Quick Store Tutorial 15 Templates Templates speed up the development time by reducing repetitive design tasks. Click the Templates tab and you'll see that the site has three templates: a Master Template and two section templates: Master Template: This template contains only the link style information for the site. (Select the Master Template in the site tree and then click the Attributes tab to see the names of the assigned link styles.) All pages in the site inherit these styles. Books Template: This template is used for the pages that display book search and detail information. The template contains a background, a logo, and four linked images for navigation. All of the pages shown under this template in the Templates tab site tree inherit these elements. 16 Chapter 1 Commerce Template: This template is used for the shopping cart and checkout pages. It contains a background, logo and two linked images for navigation. All of the pages shown under this template in the Templates tab site tree inherit these elements. For more information about templates check the index of the Drumbeat User's Guide or Help for the words in bold. Content Tables Content Tables organize media as well as give you a visual representation of databases. Expose the Content Center (click the Content Center button). Click the dropdown arrow and you'll see that a number of Content Tables have already been set up in the site. All of these Content Tables, with one exception, are ODBC-driven, with the content coming from queries to the database that drives the site. The exception is the Shopping Cart Data-Map. This table, whose initial content comes from a CSV file, provides a bridge to the database so that user selections can be retrieved from and passed to the server-side shopping cart. When using database content in Drumbeat, you must first create a query to the database (using the Query Manager). Then you create an ODBC Content Table based on that query. The ODBC Content Table provides a visual representation of the database content so it can be used in design. To use the data on a page, a Recordset is added to the page, which is then bound to the appropriate Content Table. If you are new to Drumbeat, you can find an explanation of the process of creating queries and ODBC Content Tables and using recordsets in Chapter 15 of the Drumbeat User's Guide. Note: Not all of the databases have content, such as the Customers and Orders databases. They are used to provide field references that are used when adding customer information and placing orders when the site is deployed. Quick Store Tutorial 17 The Recordsets used in the Quick Store tutorial have also been created for you. You can view them by querying the Asset Center for site-level elements. Click the Locate Assets button and choose Site Elements > Show all site-level elements. The site-level elements on this site also include the DataForm and Cookies that are used. Notice that each Recordset matches a Content Table in the Content Center (although the names of the Recordsets may differ slightly from the Content Table names). You will see the recordsets used in the basement of the data-driven pages in the Quick Store Starting Point. 18 Chapter 1 The description and purpose of each recordset is explained in the following table. Recordset Name BookQuery Content Table BookQuery Description Used in the search, results, and details product pages. From the detail page, the product items are inserted into the Orders table and then carried by the Orders detail and Orders recordsets to the CheckOut pages. Used on the NewUser and Update User pages to populate the Credit Cards supported. Used to capture customer details. Used to capture the order details and customer ID. The customer ID links the CustOrderDetails table to the Customer details table. Used for keyword search functionality. Used for capturing shipping and freight details. Used for capturing customer-ordering information. Use for displaying order totals on the Checkout page. Used for adding the different sales tax percentages to total cost. Used for searching on books by publisher. CardTypes Customers CustOrderDetails CreditCardTypes Customers CustOrderDetails Keywords OrderDetails Orders OrderTotals SalesTax Specials Keywords OrderDetails Orders OrderTotals SalesTax Specials For answers about database-related questions, check the index of the Drumbeat User's Guide or Help for the words in bold. eStore Builder SmartElements In Drumbeat, a SmartElement is any type of element you put on a page, such as text, images, video, etc. They include Applets, ActiveX objects, COM objects, Scriptlets and a variety of custom elements. You drag and drop SmartElements from the toolbar and/or Asset Center. The eStore Builder package includes three custom eStore SmartElements, two of which you will be using in this tutorial. The eStore SmartElements were added to your Element Library collection when you installed eStore. They should also appear on your SmartElements Toolbar. The CyberCash SmartElement, which is not used in this tutorial, is discussed in the User's Guide and Reference Guide following. Quick Store Tutorial 19 The custom eStore SmartElements are: Shopping Cart: This component is a server-side object which holds user selections as they shop the store. It manages the data in an online shopping session until they are ready for checkout. Shopping Cart Display: This component is used to display the data contained in the shopping cart, so that users can check the contents of their cart. If the Shopping Cart and Shopping Cart Display elements are not on your SmartElements toolbar, you should add them for this exercise. Click the Element Library icon on the SmartElements toolbar and select the Custom tab. Place a check next to each element, then close the Element Library and they will appear on the toolbar. Technical documentation on these Custom SmartElements can be found in the Shopping Cart section of the Reference guide in this book, or see the following documents in the Drumbeat 2000/eStore Builder directory: ShoppingCartV2.doc ShoppingCartAPIV2.doc ShoppingCartDisplayV2.doc For information about SmartElements, check the index of the Drumbeat User's Guide or Help for the words in bold. 20 Chapter 1