General Owner's Information General Owner's Information Vehicle Identification Number (VIN): Owner Name: Address: Your satisfaction is our #1 goal. If you have questions or concerns about your vehicle, we suggest you follow these steps: 1. Contact your Sales Representative or Service Advisor at your selling/servicing dealership. 2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership. 3. If the inquiry or concern cannot be resolved at the dealership level, please contact the Ford Customer Assistance Center. In the US, contact: Ford Motor Company Customer Assistance Center 16800 Executive Plaza Drive, P.O. Box 6248 Dearborn, Michigan 48126 1-800-392-3673 (FORD) TDD for the hearing impaired: 1-800-232-5952 In Canada, contact: Customer Assistance Center Ford Motor Company of Canada, Limited P.O. Box 2000 Oakville, Ontario L6J 5E4 1-800-565-3673 (FORD) In Puerto Rico and Virgin Islands, contact: Ford Motor Company Caribbean Inc. P.O. Box 11957, Caparra Heights Station San Juan, PR 00922-1957 Telephone: (787) 782-5959 Fax: (787) 781-8975 E-mail: prcac@ford.com In Caribbean, Central America, Israel and Sub-Saharan Africa, contact: Ford Motor Company Worldwide Direct Market Operations Attention: Owner Relations 1555 Fairlane Drive, Fairlane Business Park #3 Allen Park, MI 48101 U.S.A. Telephone: (313) 594-4857 Fax: (313) 390-0804 E-mail: wdmocac@ford.com In the Middle East and North Africa, contact: Ford Middle East and North Africa Customer Assistance Center API World Tower 17th Floor Sheikh Zayed Road Dubai, United Arab Emirates Telephone: 971-4-3326084 Fax: 971-4-3327299 E-mail: menacac@ford.com 1 Find Your Way Find Your Way Table of Contents General Owner's Information . . . . . . . . . . . . 1 Find Your Way . . . . . . . . . . . . . . . . . . . . . . . . . . 2 General Maintenance Information . . . . . . . . 4 Owner Checks and Services . . . . . . . . . . . . . . 7 Normal Schedule . . . . . . . . . . . . . . . . . . . . . . . . 9 Mileage Intervals . . . . . . . . . . . . . . . . . . . 10 Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . 33 Special Operating Conditions . . . . . . . . . . . 35 Maintenance and Service Record . . . . . . . . 37 Yellow Coolant Change Record . . . . . . . . . . 48 All rights reserved. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company. Ford may change the contents without notice and without incurring obligation. Copyright © 2002 Ford Motor Company 2 Find Your Way Find Your Way Symbol Key Cars and Minivans Light Trucks, Sport Utilities, and Vans 4x4 Vehicles Diesel Natural Gas Vehicles (NGV) and Propane Towing a trailer or using a camper or car-top carrier Extensive idling and/or low-speed driving for long distances as in heavy commercial use such as delivery, taxi, patrol car or livery Operating in dusty conditions such as unpaved or dusty roads Off-road operation E-85 (Flex Fuel Vehicles) 3 General Maintenance Information General Maintenance Information Why Maintain Your Vehicle? This guide describes the scheduled maintenance required for your vehicle. Carefully following this schedule helps protect against major repair expenses resulting from neglect or inadequate maintenance and may also help to increase the value of your vehicle when you sell or trade it. It is your responsibility to see that all scheduled maintenance is performed and that the materials used meet Ford engineering specifications. Failure to perform scheduled maintenance specific in this guide will invalidate warranty coverage on parts affected by the lack of maintenance. Be sure receipts for completed maintenance are kept with the vehicle and confirmation of the work performed is always recorded in this guide. Your Ford or Lincoln Mercury dealer, or Ford or Lincoln Mercury Quality Care Center has factory trained technicians who can perform the required maintenance using genuine Ford parts. They are committed to meeting your service needs and to assuring your continuing satisfaction. Protecting Your Investment Maintenance is an investment that will pay dividends in the form of improved reliability, durability and resale value. To assure the proper performance of your vehicle and its emission control systems, it is imperative that scheduled maintenance be completed at the designated intervals. Ford strongly recommends the use of genuine Ford replacement parts. Parts other than Ford, Motorcraft or Ford authorized remanufactured parts that are used for maintenance replacement or for the service of components affecting emission control must be equivalent to genuine Ford Motor Company parts in performance and durability. It is the owner's responsibility to determine the equivalency of such parts. Please consult your Warranty Guide for complete warranty information. 4 General Maintenance Information General Maintenance Information Quality Care -- One stop for all your maintenance needs When you need maintenance for your Ford, Lincoln or Mercury vehicle, there's only one name to remember: Quality Care, available at your Ford and Lincoln Mercury dealership. From scheduled maintenance to more complicated repair work, nobody knows your car or truck better. Protect your investment by choosing Quality Care service. The right people The difference is factory training and equipment, which means nobody is more qualified to work on your Ford, Lincoln or Mercury than our Quality Care service technicians. They'll fix it right the first time. The right parts From headlights to taillights and everything in between, nothing fits like an original. With Quality Care service, you'll get the parts made especially for your car or truck ­ genuine Ford and Motorcraft parts. The right prices Our commitment to quality extends to pricing as well as service. Your Ford and Lincoln Mercury Dealership offers competitive prices on Genuine Ford and Motorcraft parts and services, making Quality Care a great value. PCV Valve Replacement The PCV valve is a critical emission component. For all passenger cars and light trucks under 6,000 Gross Vehicle Weight (GVW), regardless of engine, the PCV valve should be replaced at 100,000 miles. This replacement will be at the owner's expense. For all light trucks over 6,000 GVW, regardless of engine, the PCV valve should be replaced at 120,000 miles. This replacement will be at the owner's expense. If you are unsure about your engine type or GVW, ask your dealer. 5 General Maintenance Information General Maintenance Information Which Maintenance Schedule Should You Follow? Normal Schedule The Normal Schedule applies to those who operate their vehicle under typical, everyday driving conditions. This maintenance frequency represented in this schedule typifies what the vast majority of vehicle operators will require. The listed services should be performed at specified mileage intervals. Items listed in italic type are additional services that only the noted vehicles require. Special Operating Conditions If you operate your Ford/Lincoln/Mercury primarily in one of the more demanding "Special Operating Conditions" listed below, you will need to have some items maintained more frequently, see page 35. If you only occasionally operate your vehicle under these conditions, it is not necessary to perform the additional maintenance. For specific recommendations, see your dealership service advisor or qualified service professional. These special operating conditions are: · Towing or carrying heavy loads · Extensive idling and/or driving at low-speeds for long distances · Driving in dusty conditions · Off-road operation · Use of E-85 fuel 50% of the time or greater (flex fuel vehicles only) Exceptions In addition, there are several exceptions to the Normal Schedule for specific vehicles or special applications on page 33. These exceptions are: · Natural Gas and Propane Vehicles -- fuel tank intervals · Class A Motorhome -- change the brake fluid and automatic transmission fluid · Normal vehicle axle -- maintenance and lubrication · Police and Taxi vehicle axles -- maintenance and lubrication · Engine oil and Yellow coolant -- time and mileage based interval If you have any questions about your driving conditions, or for further clarification, please see your dealer. 6 Owner Checks and Services Owner Checks and Services Refer to Mileage Intervals for Additional Checks and Services Certain basic maintenance checks and inspections should be performed by the owner or a service technician at the intervals indicated. Service information and supporting specifications are provided in the Owner's Guide. Any adverse condition should be brought to the attention of your dealer or qualified service technician as soon as possible for the proper service advice. The owner maintenance service checks are generally not covered by warranties so you may be charged for labor, parts or lubricants used. Maximum Oil Change Interval: Normal Schedule: 5,000 miles or 6 months, whichever occurs first. Special Operating Conditions: 3,000 miles or 3 months, see appropriate schedule on page 33. Check Every Month for All Vehicles: Check Check Check Check Check function of all interior and exterior lights tires for wear and proper air pressure engine oil fluid level windshield washer solvent fluid level and drain fuel/water separator (diesel vehicles) 7 Owner Checks and Services Owner Checks and Services Check Every Six Months for All Vehicles: Check Check Check Check Check Check Check Check Check Check Check Check lap/shoulder belts and seat latches for wear and function air pressure in spare tire power steering fluid level washer spray, wiper operation, and clean all wiper blades parking brake for proper operation and lubricate all hinges, latches and outside locks and lubricate door rubber weatherstrips and clean body and door drain holes safety warning lamps (brake, ABS, air bag, safety belt) for operation cooling system fluid level and coolant strength battery connections and clean if necessary clutch fluid level, if equipped 5,000 Miles Adjust clutch by lifting pedal (manual transmission Mustang only) (see Owner Guide) 8 Normal Schedule Normal Schedule The following section contains the "Normal Schedule". This schedule is presented at specific mileage intervals with exceptions noted. Additional Information Available on the Web To learn more about the importance of routine and dealer-performed maintenance on your vehicle, please visit the Ford Customer Service website. You'll also find important warranty information, customer assistance, technical expertise, frequently asked questions and much more. The website location is at: www.ford.com/ Then go to the service pick at the web site. 9 Normal Schedule Normal Schedule 5,000 miles Cars, Minivans, Light Trucks, Sport Utilities, Vans, 4x4, Natural Gas, Propane, and Diesel Vehicles Change engine oil and replace oil filter Inspect tires for wear and rotate Additional services for: Diesel Check air filter minder, replace filter as required 10,000 miles Cars, Minivans, Light Trucks, Sport Utilities, Vans, 4x4, Natural Gas, Propane, and Diesel Vehicles Change engine oil and replace oil filter Inspect tires for wear. Rotation recommended for optimal tire life. Additional services for: Diesel Check air filter minder, replace filter as required 10 Normal Schedule Normal Schedule 15,000 miles Cars, Minivans, Light Trucks, Sport Utilities, Vans, 4x4, Natural Gas, Propane, and Diesel Vehicles Change engine oil and replace oil filter Inspect automatic transmission fluid level, if equipped with dipstick Inspect brake pads/shoes/rotors/drums, brake lines & hoses, and parking brake system Inspect wheel ends for endplay and noise Inspect engine cooling system and hoses Inspect steering linkage, suspension, and if equipped driveshaft and ball joints Inspect tires for wear and rotate Replace cabin air filter, if equipped Additional services for: Light Trucks, Sport Utilities, and Vans Inspect and lubricate 4X2 ball joints (except F-450/F-550) Inspect and lubricate steering linkage (E and F Series, Expedition, Navigator, Excursion) Additional services for: Diesel Check air filter minder, replace filter as required Replace fuel filter Add FW16 coolant conditioner to cooling system if equipped with green coolant 11 Normal Schedule Normal Schedule 20,000 miles Cars, Minivans, Light Trucks, Sport Utilities, Vans, 4x4, Natural Gas, Propane, and Diesel Vehicles Change engine oil and replace oil filter Inspect tires for wear. Rotation recommended for optimal tire life. Additional services for: Diesel Check air filter minder, replace filter as required 25,000 miles Cars, Minivans, Light Trucks, Sport Utilities, Vans, 4x4, Natural Gas, Propane, and Diesel Vehicles Ch ...