User manual MIELE W4800

Operating and Installation Instructions Washer W 4800 en - US, CA To prevent accidents and machine damage, read these instructions before installation or use. M.-Nr. 06 982 311 Contents IMPORTANT SAFETY INSTRUCTIONS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Guide to the washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Before using for the first time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Using the washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1. Prepare and sort the laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 2. Load the laundry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 3. Select a program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Program guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 4. Select a temperature and final spin speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Final spin speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 5. Select an option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 6. Add detergent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Detergents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Fabric after care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 7. Start the program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 8. Activate the Child Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 9. Program end . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Canceling a program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Interrupting a program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Changing a program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Adjusting the temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Adjusting the spin speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Changing an option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Adding/removing laundry during a wash program . . . . . . . . . . . . . . . . . . . . . . . . 23 Cleaning and Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Cleaning the exterior and control panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Cleaning the drum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Quick guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 2 Contents Cleaning and Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Cleaning the detergent drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Cleaning the water inlet filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 A wash program cannot be started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 The program was canceled, the buzzer sounds and the "Start" button flashes. . . 28 An error message is displayed at the end of a program. . . . . . . . . . . . . . . . . . . . 29 General problems with the washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Unsatisfactory wash results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 The drum door cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 After sales service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Installation instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Installation site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Removing the shipping struts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Leveling the washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Plumbing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Water connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Drainage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Electrical connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Help protect our environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 3 IMPORTANT SAFETY INSTRUCTIONS ,WARNING - To reduce the risk of fire, electric shock or injury to persons while using your appliance follow basic safety precautions, including the following: ~ Before connecting the machine, ensure that the connection data on the data plate (fusing, voltage and frequency) match the mains electrical supply. If in doubt contact an electrician. ~ Read all instructions before using the appliance. ~ Do not use an extension cord to connect this appliance to the power supply. Extension cords do not guarantee the required safety of the appliance (e.g. danger of overheating). ~ GROUNDING INSTRUCTIONS This appliance must be grounded. In the event of malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipment- grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances. ~ Do not install your washing machine in rooms where temperatures below freezing may occur. Frozen hoses may burst under pressure. The reliability of the electronic control unit may be impaired at temperatures below freezing. ~ Do not install or store this appliance where it will be exposed to the weather. ~ WARNING - Improper connection of the equipment-grounding conductor may result in a risk of electric shock. Check with a qualified electrician if you are in doubt as to whether the appliance is properly grounded. ~ This appliance is not designed for maritime use or for use in mobile installations such as recreational vehicles or aircraft. However, under certain conditions it may be possible for an installation in these applications. Please contact the Miele Technical Service Dept. with specific requirements. ~ Do not modify the plug provided with the appliance - if it will not fit the outlet, have a proper outlet installed by a qualified electrician. ~ Do not install or use a washer with visible damage. ~ Do not repair or replace any part of the appliance or attempt any servicing unless specifically recommended in these operating instructions. 4 IMPORTANT SAFETY INSTRUCTIONS ~ Faulty components must only be replaced with genuine Miele spare parts. ~ Only use the washing machine to wash items which are specified by the manufacturer to be machine washable on the fabric care label. Any other applications may be dangerous. The manufacturer cannot be held responsible for damage caused by improper use of the appliance. ~ If the power cord is damaged it must only be replaced by a Miele Service technician with a genuine Miele power cord. ~ Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, turn on all hot water faucets and let the water flow from each for several minutes before using the washing machine. This will release any built-up hydrogen gas. Do not smoke or use an open flame during this time, the gas is flammable. ~ Do not wash articles that have been previously cleaned, washed, soaked or spotted with gasoline, dry-cleaning solvents or other flammable substances. These articles give off vapors that could ignite or explode. Do not add these items to the wash load. ~ Do not add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors which could ignite or explode. ~ Before the appliance is removed for service or discarded, remove the door. ~ Do not use cleaning solvents on or near the machine or the controls. Contact with cleaning solvents will damage the surface. the drum is moving. with the controls. Use the appliance. Close supervision is necessary when the appliance is used near children. ~ Do not allow children to play on or in ~ Do not reach into the appliance if ~ Do not tamper ~ The control panel must only be exchanged or removed by an authorized Miele Service Technician. If the control panel is not professionally exchanged there is a danger of electric shock and the machine may be damaged. ~ The drum door glass will be hot when washing at very high temperatures. Do not touch the glass. Danger of burns! Keep children away from the washer when in use. SAVE THESE INSTRUCTIONS 5 Guide to the washer Control panel a PROGRAMS buttons eto select a wash program. b OPTIONS buttons Special features to enhance a wash program. c TEMP button to select the wash temperature. d SPIN speed button to select the spin speed. e PC Indicator allows a service technician to check and update the wash programs. f STATUS indicators shows the current cycle of the wash program. g Buzzer button turns the buzzer on and off. h FAULT indicators indicate errors and shows the activated Child Lock. i Start button starts the selected wash program. j Pause/Hold to cancel button pauses or cancels a program. 6 Before using for the first time The appliance must be correctly installed and connected before the first use. Please see the "Installation instructions." This washing machine has undergone thorough functional testing in the factory, there may be some residual water in the drum from this process. Running a spin cycle before the first use is not possible for safety reasons. To activate the spin cycle, a wash program must be run without laundry and without detergent. ^ Turn on the water supply. The washer is ready for the first use. The "Normal" program indicator lights. ^ Press the "Start" button. Once the program has finished the first use is complete. 7 Using the washer 1. Prepare and sort the laundry Sort the laundry ^ Only wash items that are labeled machine washable by the manufacturer. Most garments have a fabric care label in the collar or side seam. ^ Sort the laundry by care label and color. General tips ­ Dark fabrics often bleed the first few times they are washed. They should be washed separately several times before being included in a mixed load. ­ Curtains: Remove any lead weights or strips before washing. ­ Loose bra underwires should be removed or sewn in place before washing. ­ Woolens, knitted garments, jeans, pants and sweat shirts should be turned inside out. ­ Close zippers, hooks and eyelets before washing. ­ Comforter covers and pillowcases should be fastened to prevent small items from rolling inside of them. ­ Do not wash items with the h symbol on the fabric care label. ^ Empty all pockets. ,Foreign objects left in pockets (e.g. nails, coins, paper clips, etc.) can cause damage to clothes and the machine. Pretreat stains ^ Tough stains (blood, egg, coffee, tea, etc.) or badly soiled areas (collars and cuffs) should be pretreated with a stain remover or a paste made from powder detergent and warm water. Dab stains with a damp light colored cloth. Do not rub! ,Do not use chemical solvents in the machine. 8 Using the washer 2. Load the laundry ^ Open the drum door. ^ Load the laundry loosely into the drum. For best results, wash mixed loads of small and large items. This will improve washing effectiveness and help distribute the load evenly. ^ Close the drum door. To prevent damage, make sure that there is no clothing caught between the drum door and the seal. ^ Close the drum door. 9 Using the washer 3. Select a program ^ Press the "PROGRAMS" button e or - until the desired program indicator lights. 10 Using the washer Program guide Temperature Normal Hot Very Warm Warm Cold No Heat Wrinkle-free Hot Very Warm Warm Cold No Heat Sanitize Sanitize Hot Extra White Hot Very Warm Delicates Warm Cold No Heat Options: Extended, Heavy Soil, Sensitive, Buzzer E D Max spin High spin Items which have come in contact with the skin or have special hygienic requirements. J I H G High spin Med spin D C B A High spin Final spin Item / Tip Options: Extended, Heavy Soil, Sensitive, Buzzer Items made from cottons, linen or mixed fabrics. Important: Fill the drum only 3/4 of the way. Items need room to move otherwise they might get caught in the drum door seal. Options: Extended, Heavy Soil, Sensitive, Buzzer Items made from synthetics, mixed fabrics or wrinkle free cottons. Options: Extended, Heavy Soil, Sensitive, Buzzer D C N M Max spin High spin Options: Extended, Sensitive, Buzzer Med spin Slow spin Hold No spin For delicate items made from synthetics. The default settings are highlighted in bold. 11 Using the washer Temperature Woolens Warm Cold No Heat B A Final spin Options: Sensitive, Buzzer High spin Med spin Slow spin Hold No spin Items made from washable wool and mixed woolens. Item / Tip Silk Cold No Heat Handwash Warm Cold No Heat Sturdy Warm Cold No Heat Custom Sanitize Hot Very Warm Warm Cold No Heat Options: Buzzer M Slow spin Silk and hand washable items which do not contain wool. Options: Extended, Heavy Soil, Sensitive, Buzzer N M Med spin Hand washable items, which do not contain wool or silk. Options: Extended, Heavy Soil, Sensitive, Buzzer B A High spin Med spin All items made from denim Before washing denim items turn them inside out. Options: Extended, Heavy Soil, Sensitive, Buzzer E D C B A Max spin High spin Med spin Slow Hold No spin All options freely selectable for Sanitize and Normal items 12 Using the washer 4. Select a temperature and final spin speed The preselected temperature and/or spin speed can be adjusted if the program allows for it. See the "Program Guide". Rinse spin The laundry is spun after the main wash and between rinse cycles. Reducing the final spin speed will also reduce the rinse spin speeds. Hold ^ Select "Hold". The laundry is not spun and remains soaking in water. This will prevent wrinkles if the laundry is not removed immediately at the end of the wash program. ­ Selecting / Starting the final spin The washer is set by default to the maximum spin speed of the wash program. ^ Press the "TEMP" and "SPIN" button until the indicator of the desired setting lights. ^ You can select a lower spin speed. Press "Start" to start the final spin. ­ Finishing the program ^ Press the "Pause" button until the program ends. No spin (Deselect rinse spin and final spin) ^ Select "No Spin". The water is drained away after the last rinse. Final spin speed Program Normal Wrinkle-free Sanitize Extra White Delicates Woolens Silk Handwash Sturdy Custom High spin High spin Max spin Max spin Med spin High spin Slow spin Med spin High spin Max spin The final spin speed can be reduced, if the program allows changes. The selection of a final spin speed higher than that shown above is not possible. 13 Using the washer 5. Select an option Extended For laundry with normal to heavy soiling or stains. The main wash cycle time for the wash program will be extended. Heavy Soil For heavily soiled laundry. For stubborn stains which are dried on. A pre-wash takes place and the wash time for the main wash is extended. ^ Select the desired Option with the respective button. Once an Option is selected the indicator lights. ^ See the Program Guide to find which Option is selectable for what program. If an Option cannot be selected, the wash program does not permit it. Sensitive An additional final rinse that washes away detergent residue and scents. Buzzer A buzzer sounds the end of the wash program or after "Hold". The buzzer sounds until the washer is turned off. 14 Using the washer 6. Add detergent Front loading washing machines require significantly less detergent than traditional top loaders. Closely follow the requirements of the detergent manufacturer. Use detergent according to the laundry soiling and water hardness. Light soiling No soiling or stains are visible. Normal soiling Some visible soiling or a few light stains. Heavy soiling Very visible soiling or stains. Use the "Heavy soil" function and add detergent in the Heavy soil compartment as described. Too little detergent may cause: ­ Ineffective cleaning of laundry; fabrics may become gray and stiff over time. ­ Grease stains on the laundry. ­ Hard water deposits on the heating element. Too much detergent may cause: ­ Oversudsing with minimal drum movement; poor wash, rinse and spin results. ­ Higher water consumption through an automatic, additional rinse cycle. ­ Higher environmental burden. 15 Using the washer ^ Add detergent to the desired compartments. ­ Main wash Detergent for the main wash ­ Heavy Soil Detergent for the pre-wash ­ Bleach Bleach used as described by the manufacturer; placed in the bleach compartment ^ Pull out the detergent dispenser drawer. ­ Softener Fabric softener or liquid starch ^ Add detergent to the Main Wash compartment at the beginning of each wash program. ^ Only add detergent (1/4 total recommended amount) to the "Heavy Soil" compartment, if the "Heavy Soil" option was selected. ^ Close the detergent drawer. ^ If you do not use bleach, please remove the insert from the main wash compartment. 16 Using the washer Detergents You can use all high efficiency detergents which are formulated for household washing machines. Closely follow the requirements of the detergent manufacturer. Universal Normal Wrinkle-free Sanitize Extra White Delicates Woolens Silk Handwash Sturdy Custom 1) Color X X Delicate Bleach X X X X X X X X X Detergent for wool X X X X 1) X X X X only liquid detergent 17 Using the washer Fabric after care Fabric softener Makes fabrics feel softer and reduces static cling in the dryer. Mild liquid starch A synthetic starch wash that gives fabrics some stiffness. ^ Add the fabric softener or mild liquid starch to the "Softener" compartment. Do not exceed the maximum fill level marked inside the compartment, the excess will prematurely activate the siphon and be wasted. The fabric softener / liquid starch will be dispensed during the final rinse. A small amount of water will remain in the compartment at the end of the program. If starching frequently, clean the dispenser compartment and especially the siphon tube. 18 Using the washer Bleach Dyes The use of dyes in the washer is only recommended to a degree of usual household use. The salt used for dying may corrode the stainless steel with frequent use. ^ Use as directed by the manufacturer. Dye removers ,Do not use dye removers in this washer! ^ Pour bleach into the compartment. During the Main Wash the bleach will be automatically rinsed from the compartment and added to the cycle. 19 Using the washer 7. Start the program 8. Activate the Child Lock (if desired) ^ Press the flashing "Start" button. The washer shows the current cycle of the wash program under "STATUS". The drum door will be locked when the program starts. The drum light turns off after the program starts. ,If a program was started without detergent, cancel the program first. Add detergent, then select and start a program again. The Child Lock prevents a program from being canceled. ^ Press the "OPTIONS" button until the "FAULT" indicator "Child Lock" lights. Deactivate the Child Lock ^ Press the "OPTIONS" button until the "FAULT" indicator "Child Lock" goes out. Once the program has finished, the Child Lock must be deactivated. 20 Using the washer 9. Program end ^ Open the drum door. ^ Remove the laundry. Check the drum for any missed pieces of laundry. Items inadvertently left in the washer may be damaged (e.g. shrink or discolor) during the next wash cycle. ^ Check the folds of the door seal for any small articles which may have been trapped. ^ Close the drum door. ^ Activate the Child Lock for safety reasons. ,Children, animals or foreign objects may find their way into the drum. Danger of injury and damage to the machine! 21 Using the washer Canceling a program A program can be canceled any time after a program start. Interrupting a program ^ Press briefly the "Pause" button. ^ Press the "Pause" button until the "STATUS" indicator "Drain/Spin" indicator lights. The wash water will be drained away. To add or remove laundry ^ Open the drum door. To select another program ^ Select a new program with the e buttons. The washer interrupts the program and unlocks the door. Continue: ^ Press the "Start" button. Changing a program A program change is not possible after a program has started. To change a program, the program must be canceled first. Adjusting the temperature The temperature can be changed up to 6 minutes after the program start. Adjusting the spin speed The spin speed can be adjusted anytime until the beginning of the final spin. Changing an option The options "Extended or Sensitive" can be selected up to 6 minutes after the program start. The "Buzzer" can be selected or deselected at any time. 22 Using the washer Adding/removing laundry during a wash program The drum door cannot be opened if: ­ the water temperature is greater than 130°F (55°C). ­ the water level is too high. ­ the program has reached the "Final Spin". ^ Press briefly the "Pause" button. ^ Open the drum door. ^ Add or remove the piece of laundry. ^ Close the drum door. ^ Press the "Start" button. The program will continue automatically. ­ The Child Lock function is activated. 23 Cleaning and Care ,Before cleaning or maintenance, disconnect the power supply by unplugging the unit or manually "tripping" the circuit breaker. Cleaning the drum Miele suggests running a "maintenance cycle" approx. once a month to ensure that your washing machine remains clean and free of any soil buildup or odors. ^ Do not add laundry to the drum. ^ Select the "Sanitize" program. ^ Add a 1/4 cup of detergent and/or bleach to the respective compartment (if desired). ^ Run the program as normal through to completion. Desclaing the washer If the correct amount of detergent is dispensed, the machine should not need to be descaled. If the washer needs to be descaled, use a descaling agent with corrosion protection. These special descaling agents can be purchased from Miele. Use as directed on the packaging. ,Do not hose the washer down. Cleaning the exterior and control panel ^ Clean the exterior of the washer with a mild solution of non-abrasive detergent or soap and water, wipe dry with a soft cloth. ^ Clean the drum with a stainless steel cleaner specially formulated for use in a washing machine, available from Miele. ,Do not use chemical solvents, abrasive cleaners, glass or all purpose cleaners! They will damage the surface. 24 Quick guide Remove this guide for easy reference Please read all instructions, especially the "Important Safety Instructions", before using the washer. Quick guide 1. Sort the laundry 3. Select a program ^ Empty all pockets. ^ Sort the laundry by fabric and color. ^ Pretreat stains. 2. Load the laundry ^ Select the desired program. The indicator of the selected program lights. 4. Select a temperature and spin speed The preselected temperature and/or spin speed can be adjusted if the program allows so. ^ Open the drum door and load the laundry. ^ Close the drum door. To prevent damage to the door seal and clothing, make sure no clothing is caught between the drum door and seal. ^ Press the "TEMP" and "SPIN" button until the indicator of the desired setting lights. Quick guide 5. Select an Option 7. Start a program ^ Press the flashing "Start" button. 8. Activate the Child Lock ^ Select the desired "OPTIONS". Press the upper button until the indicator/s of the desired option light/s. 6. Add detergent ^ Press the "OPTIONS" button until the "FAULT" indicator "Child Lock" lights. ^ Deactivate the Child Lock after the program has finished. 9. Unload the laundry ^ Open the drum door. ^ Add detergent in the respective compartments. ^ Remove the laundry. Check the drum for any missed pieces of laundry. Items inadvertently left in the washer may be damaged (e.g. shrink or discolor) during the next wash cycle. Quick guide Program guide Wa e rm at Sa nit iz rm Slo w Co ld gh Ho ld Ve ry Ho t Wa Ma Me No d x Normal Wrinkle-free Sanitize Extra White Delicates Woolens Silk Handwash Sturdy Custom X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X Options lefre e nit ize ite s Wh ate ns as h ma ink Ex tra lic ole St ur Ha n Extended Heavy Soil Sensitive Buzzer X X X X X X X X X X X X X X X X X X X X X X X X X X X X X X The default settings are highlighted in bold. Cu s No r Wo Wr De Sa Sil k X X X X tom l dw dy No Hi Sp in He Cleaning and Care Cleaning the detergent drawer Siphon tube and channel ^ Pull out the detergent drawer as far as it goes. Press down on the red release lever and pull the drawer out of the machine. ^ Clean the detergent drawer with warm water. Clean detergent residue regularly. 1. Remove the siphon tube from the "Softener" compartment and rinse under warm water. Also clean the pipe that the siphon tube is attached to. 2. Replace the siphon tube. ^ Clean the fabric softener channel with warm water and a brush. Clean the siphon tube and fabric softener channel more often when frequently using liquid starch. Liquid starch tends to stick. 25 Cleaning and care Cleaning the water inlet filters The washer has two water inlet filters to protect each inlet valve. These filters should be checked and cleaned if necessary every 6 months. This may need to be done more frequently with some water supplies. ^ Turn off the water supply. ^ Unscrew the inlet hose from the valve by turning the connector counterclockwise using a wrench if necessary. ^ Remove the rubber seal, 1, from the connector. ^ Using needle nose pliers, grasp the plastic filter, 2, and pull it out of the hose connector. ^ Clean the filter under running water and carefully remove any large particles. ^ Replace the filter and seal then reconnect the hose. ^ Slowly turn on the valve and check for leaks. If water leaks, tighten the bolt. Both filters must be put back in place after cleaning. 26 Frequently asked questions ,Repairs to electrical appliances must only be carried out by a qualified and trained person in accordance with local and national safety regulations. Repairs and other work by unqualified persons could be dangerous. The manufacturer cannot be held responsible for unauthorized work. The following section will help you avoid placing a service call by identifying issues you may encounter while operating the machine: A wash program cannot be started Issue Possible cause Solution Check to determine if: ­ the washer is plugged in. ­ the circuit breaker has been tripped. ^ Open the drum door. ^ Check the drum for small children or animals. ^ Restart the program. A "PROGRAMS" The washer has no indicator does not light power. and the "Start" button does not flash. Immediately after the program start the washer cancels the program. The "child entrapment sensor" has reacted. 27 Frequently asked questions The program was canceled, the buzzer sounds and the "Start" button flashes. Issue Possible cause Fix ­ To turn off the fault message: Open the drum door or press and hold the "Pause/Hold to Cancel" button until the fault message goes out. The "FAULT" indicator ­ The drain is "Drain" lights. blocked. ­ The drain hose is too high. The "FAULT" indicator The water intake is "Intake" lights. blocked. ­ Clean the drain filter and the drain pump. ­ The maximum drain pump height is 3 ft (1 m). Possible fault: ­ Check if the water supply is open all the way. ­ the inlet hose is kinked. Call Technical Service. The "FAULT" indicators "Intake" and "Drain" light. The waterproof system has activated. There is a fault. The "STATUS" indicators "Pre-Wash" and "Main Wash" light. Start the program once more. If the fault message appears again call Technical Service. 28 Frequently asked questions An error message is displayed at the end of a program. Issue Possible cause Fix ­ To turn off the fault message: Open the drum door or press and hold the "Pause/Hold to Cancel" button until the fault message goes out. The "FAULT" indicator The drain is blocked. Clean the drain filter and the "Drain" lights. drain pump. The "FAULT" indicator The water intake is "Intake" lights. blocked. The "FAULT" indicator The machine has "Oversudsing" lights. oversudsed. Possible fault: Check if the water supply is open all the way. Use less detergent in the next wash program, and follow the recommended amount on the detergent packaging. 29 Frequently asked questions General problems with the washer Issue The washer shakes during the spin cycle. There are unusual sounds coming from the drain pump. Large residues of detergent remain in the dispenser drawer. Possible cause The four feet are not resting evenly on the floor. Solution Level the machine see, "Installation - Leveling the Washer". There is no fault. Lapping sounds at the beginning and end of the pump process are normal. The water pressure is too Rinse the water intake low. hose filter under running water and carefully remove any large particles. Water softeners tend to clump. Clean the detergent drawer. In the future add the detergent first, then the water softener. The fabric softener is not completely dispensed or too much water remains in the compartment "Softener". There is an odor from the drum. The siphon tube is either Clean the siphon tube, see positioned incorrectly or "Cleaning and care clogged. Cleaning the detergent drawer". Only low temperature programs were used. Start the program "Sanitize" without laundry or any program with bleach. 30 Frequently asked questions Unsatisfactory wash results Issue The laundry is not clean enough when using liquid detergent. Possible cause Solution Liquid detergents do not ­ Use powder detergents contain bleaching containing bleach. agents. Fruit, coffee and ­ Pre-treat stains tea stains may not be removed. Laundry has a gray ­ Not enough detergent ­ Add more detergent to sticky residue. was used to dissolve laundry with grease stains or use a liquid detergent. greasy deposits on heavily soiled laundry. ­ Run the "Sanitize" program without laundry using liquid ­ The laundry was detergent to clean the soiled with grease, e.g. oils, lotions, etc. washer before using it for laundry again. There is white detergent residue on dark laundry. The detergent has not completely dissolved because of hard water. These residues are difficult to remove. ­ After drying, remove white residues with a clothes brush. ­ In the future add a water softener to the detergent. 31 Frequently asked questions The drum door cannot be opened Possible cause The door is locked during the wash cycles. The Child Lock is activated. Power failure There is still water in the drum and the washer cannot drain the water. Solution Press the "Pause" button. The door lock opens. Deactivate the Child Lock as described in the chapter "Using the washer - Activate the Child Lock". Open the door as described on the following page. Clean the drain filter and drain pump. See "Cleaning and Care - Cleaning the drain pump and lint trap". As a safeguard against scalding, the drum door cannot be opened if the wash water temperature is over 130°F (55°C). 32 Frequently asked questions Opening the drum door during a power failure or when the drain is blocked If the drain is clogged there will be water in the machine (max. 9.25 gal [35 l]). ,Pull the plug from the electrical outlet before cleaning the washer! ,Make sure the machine is turned off and the drum has stopped turning. A moving drum is dangerous. ^ Open the detergent dispenser drawer and remove the tool. ^ Place a container under the drain tube. ^ Open the drain filter until water runs out, but do not take it out completely. ^ If the container becomes too full, interrupt the water flow by tightening the drain filter. ^ Discard the water and continue. ^ Open the lint trap door. 33 Frequently asked questions Once the flow of water stops: ,If the drain filter is not securely tightened water will leak out when the machine is used. Opening the drum door ,Make sure the machine is turned off and the drum has stopped turning. A moving drum is dangerous. ^ Remove the drain filter. ^ Clean out any foreign objects or lint from the filter. ^ Pull out the detergent drawer. ^ Insert a screw driver into the slot of the emergency opener and pull upwards. The door will now open. ^ Check that the drain pump impeller (in the back of the chamber) rotates freely by spinning it with your hand. ^ Return the drain filter and tighten it into place. 34 After sales service Repairs In the event of a fault which you cannot fix yourself, please contact the service number on the back of this manual. When contacting the Service Department, please quote the model and serial number of your appliance. This information can be found on the data plate located at the door hinge. MieleCare (only USA) MieleCare, our Extended Service Contract program; gives you the assurance of knowing that your appliance investment is covered by 5 years of worry free ownership. MieleCare is the only Extended Service Contract in the industry that guarantees repairs by a Miele Authorized Service Provider using genuine Miele parts. Only genuine Miele parts installed by factory trained professionals can guarantee the safety, reliability and longevity of your Miele appliance. Please note that unless expressly approved in writing by the Miele Service department, Extended Service Contracts offered by other providers for Miele products will not be recognized by Miele. Our goal is to prevent unauthorized (and untrained) service personnel from working on your Miele products, possibly doing further damage to them, you and/or your home. To learn more about MieleCare Extended Service Contracts, please contact your appliance dealer or visit us online at: http://store.miele.com PC Update The indicator marked PC allows a technician to make use of new technology. When, for example, new programs are developed or new fabrics are introduced, a service technician will be able to modify existing program cycles accordingly. Miele will provide information when such possibilities become available. Optional accessories Optional accessories are available through your Miele dealer or Miele. 35 36 Installation Instructions To prevent accidents and machine damage read these instructions before installation or use. Installation Front view a High pressure intake hose, red mark for hot water b High pressure intake hose, blue mark for cold water c Power cord d - g Flexible drain hose with detachable swivel elbow (drain options shown) h Control panel i Detergent dispenser drawer and door opener in case of power failure j Drum door k Access panel to lint trap and drain pump l Four height-adjustable feet 38 Installation Rear view a Electrical connection b W-LAN communication module c Rear access with grip for transport d Water intake hose cold water (blue stripes) e Water intake hose hot water (red stripes) f Drain hose g Shipping struts h Brackets for intake and drain hoses 39 Installation Installation site For best performance front loading washers should be installed on the ground floor or basement of the building. A concrete or reinforced floor is the most suitable surface for the washer. These floors are less prone to vibration during the spin cycle. If the installation must be on a wooden joist floor: ­ the corner of a room where the stability of the floor is at its greatest is the best place to install the washer. ­ the machine must be leveled and securely positioned. ­ to avoid vibration while spinning, the machine should not be installed on soft floor coverings. ^ Install the unit on a 1 1/4" (32 mm) thick, 28" x 31" (71x78 cm) wide plywood base. Ideally the base should be large enough to span several joists and should be anchored to the joists and not just the floor boards. Installation ^ Use the front washer feet and the rear excess end to transport the washer from its shipping pallet to the installation site. Do not lift the washer by the drum door! ,Ensure that the machine's feet and the floor are dry to prevent slippage during the spin cycle. ,If the machine is installed on a raised platform it must be secured with retaining clips available from your dealer or Miele. If installed on a masonry or concrete base, the base should have a ½" (13 mm) to ¾" (19 mm) high rim. This must be done to prevent the washer from vibrating off the stand during the spin cycle. 40 Installation Removing the shipping struts ^ Turn the left shipping strut counterclockwise 90°. ^ Withdraw the two struts together with the support plate. ^ Turn the right shipping strut counterclockwise 90°. ^ Cover the two holes with the provided plugs. ,Movement of the washer without the shipping struts in place should be kept to a minimum. The struts must be reinstalled before the machine is moved. The shipping struts should be stored in a safe place for future use. ^ Reinstall the struts by reversing the above procedure. 41 Installation Leveling the washer To ensure smooth operation the washer must be level. Failure to level the machine can result in increased water and energy consumption, loud noises during the spin cycle or "walking" across the floor during use. Adjust the four leveling feet The washer is leveled by adjusting the four feet. The machine is delivered with all four feet completely screwed in. ^ Tip the machine slightly and place a support, such as a block of wood, underneath it. ^ Loosen the locking ring, 2, with the supplied wrench. ^ Unscrew each of the four feet as much as necessary by turning both the foot, 1, and locking ring, 2, to the left. ^ Remove the support and stand the machine on its feet. ^ Check that the machine stands level. ^ Repeat the above procedure until the machine stands level. ^ Once level, hold the foot, 1, immobile with a wrench. At the same time, turn the locking ring, 2, to the right using another wrench. ,CAUTION: The washer is extremely heavy. When tipping the machine be careful that it does not slip. ,All four locking rings must be tight against the bottom of the machine. In addition, check to see that the feet were not inadvertently unscrewed while tightening the rings. Operating a machine that is not level or whose feet are not tight may cause damage to both the machine and its surroundings. 42 Plumbing The washing machine can be connected to a portable water supply. A non-return valve is not needed unless required by building code. The washing machine has ½" (13 mm) pressure hoses with 3/4" (19 mm) female hose thread connections. If there is no water hookup, contact a plumber to install a connection. Make sure that the sealing ring is seated properly on the hose connector. Replace the hose only with a genuine Miele hose, or with a hose able to withstand up to 145 psi (10 bar) pressure. The water valve connector must also be able to withstand 145 psi (10 bar). ,The bolted connection is under water pressure. Open the water supply slowly to check for leaks. Adjust the rubber seal and the bolted connection if necessary. To protect the inlet valve, the two filters (one at the pressure hose / valve connection and one at the inlet connection to the solenoid valve) must not be removed. Hose extension (optional accessory) Hose extensions with a length of 8' 2 7/16" to 13' 1 ½" (2.5 to 4 m) are available from your Miele dealer or Miele. 43 Plumbing Water connection ^ Connect the cold water intake hose (blue mark) to the cold water valve and the hot water intake hose (red mark) to the hot water valve. If the machine is being connected only to a cold water supply, both the hot and cold water intake hoses must be attached to the cold water valve through the use of a Y adapter (available at a hardware store). Both hoses must be connected to a water source or the machine will not function properly. Do not connect the washer to hot water only. ^ Turn on the valve(s) and check for leaks. The water pressure must be within 15 -145 psi (1 -10 bar). If the water pressure is greater that 145 psi (10 bar) a pressure reducer must be installed. If the water pressure is below 15 psi (1 bar) there will not be enough water available for a complete fill. The water intake hoses are equipped with screen filters. Do not remove these filters except for cleaning. Tips for a hot water connection The hot water temperature from the hot water valve must not exceed 140°F (60°C); the ideal temperature is 130°F (55°C). If there is no water pressure at the hot water inlet, the unit will automatically switch to cold water after several minutes. 44 Plumbing Drainage The 5 foot (1.5 m) drain hose may be connected as follows: 1. Directly into a sink: hook the hose over the edge of the sink and secure it firmly (e.g. by tying the hose to the water faucet). 2. To a stand pipe: place the drain hose into a 1 ½" (4 cm) stand pipe and secure it firmly. 3. To a floor drain: The machine is equipped with an air gap / anti-siphoning system so that no minimum drain height is required. ^ The machine drains using a pump with a maximum delivery height of 4 feet (1.2 m). ^ Make sure there are no kinks in the drain hose. If desired, the drain hose may be extended to run a maximum of 16 feet (4.9 m), as long as the 4 foot (1.2 m) height is not exceeded. Hose extensions are available from your Miele dealer or Miele. 45 Electrical connection GROUNDING INSTRUCTIONS This appliance must be grounded. In the event of a malfunction or breakdown, grounding will reduce the risk of electric shock by providing a path of least resistance for electric current. This appliance is equipped with a cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into an appropriate outlet that is properly installed and grounded in accordance with all local codes and ordinances. WARNING ­ Improper connection of the equipment-grounding conductor can result in a risk of electric shock. Check with a qualified electrician or service representative if you are in doubt as to whether the appliance is properly grounded. Do not modify the plug provided with the appliance; if it will not fit the outlet, have a proper outlet installed by a qualified electrician. The washing machine is supplied with a 5' (1.5 m) long, 3 wire cord, with a NEMA 5-15 P plug, ready for connection to a 120 V, 15 A, 60 Hz, AC power supply. ^ Plug the machine into a proper outlet. ^ If the plug does not fit, have a proper outlet installed by a qualified electrician. 46