magicolor 2200 User's Guide ® 1800616-001B Trademarks The following are registered trademarks of MINOLTA-QMS, Inc.: QMS, the MINOLTA-QMS logo, and magicolor. Minolta is a trademark of Minolta Co., Ltd. Other product names mentioned in this manual may also be trademarks or registered trademarks of their respective owners. Proprietary Statement The digitally encoded software included with your printer is Copyrighted © 2000 by MINOLTAQMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of MINOLTA-QMS, Inc. Copyright Notice This manual is Copyrighted © 2000 by MINOLTA-QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This document may not be copied, in whole or part, nor transferred to any other media or language, without written permission of MINOLTA-QMS, Inc. Manual Notice MINOLTA-QMS, Inc. reserves the right to make changes to this manual and to the equipment described herein without notice. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions. However, MINOLTA-QMS, Inc. makes no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this manual. MINOLTA-QMS, Inc. assumes no responsibility for, or liability for, errors contained in this manual or for incidental, special, or consequential damages arising out of the furnishing of this manual, or the use of this manual in operating the equipment, or in connection with the performance of the equipment when so operated. Registering the Printer Mail--Fill out and send in the registration card enclosed in your shipment. Internet--www.qms.com/support/prodreg (US only) Contents Replacing Consumables .................................................................................7 Consumable Life Expectancies 8 Replacing Consumables 8 Replacing Toner Cartridges 9 Replacing the OPC Drum, Laser Lens Cover, and Waste Toner Pack 13 Replacing the Fuser Unit and Transfer Roller Kit 20 Replacing the Fuser Oil Roller 26 Replacing the Transfer Belt 28 Using Media....................................................................................................33 Introduction 34 Media Handling 34 Media Types 35 Loading Media 40 Media Storage 47 Maintaining the Printer ......................................................................................... 49 Maintaining the Printer 50 Cleaning 52 Troubleshooting ..................................................................................................... 53 Introduction 54 Printing a Status Page 54 Preventing Media Jams 54 Automatic Jam Recovery 55 Understanding the Media Path 56 Clearing Media Jams 57 Solving Problems with Media Jams 69 Solving Other Problems 71 Solving Problems with Printing Quality 75 Status, Error, and Service Messages 85 Additional Assistance 97 Installing Other Accessories ..................................................................................99 Introduction 100 BuzzBox 106 Antistatic Protection 109 Dual In-Line Memory Modules 109 Emulations, Fonts, and Other Software 114 Kanji Font Internal IDE Hard Disk 118 QFORM 120 Interfaces and Daughterboards 121 SCSI Interface 124 Internal IDE Hard Disk Drive 126 Media Trays 128 Printer Stand/Cabinet 129 SC-210 Convenience Copier 129 Time-of-Day Clock (Standard on Models EN and DP) 129 4 Color Printing ...................................................................................................133 Introduction 134 Repacking the Printer ......................................................................................137 Storing the Printer 138 Relocating Your Printer 138 Repacking the Printer 139 Technical Specifications .................................................................................. 145 Requirements 146 Engine and Controller Specifications 150 Print Media 155 Document Option Commands 156 Supported DOCs 156 Contents 5 Replacing Consumables 1  The stated life expectancy of each consumable is based on printing under specific operating conditions, such as media type, number of color planes, page size, and page coverage (@ normal 5% coverage of letter/A4-size media). The actual life expectancy will vary depending on these and other printing variables, including continuous or intermittent printing, ambient temperature, and humidity. For further information about the consumables statistics page and replacement menus, refer to the CrownBook. Failure to follow instructions as outlined in the User's Guide could result in voiding your warranty. The following messages indicate that a consumable needs to be replaced:  REPLACE OIL ROLLER    FUSER OIL LOW, FUSER OIL EMPTY, "# $#% REPLACE OIL ROLLER  &     ! !      ) *)+( , -!.! !  /4  56+7 56+7 $ "# / 0# 1% "# $2389 93! :0 2(%4 '( REPLACE FUSER UNIT $23 ($23  !( REPLACE OPC DRUM REPLACE WASTE TONER WASTE TONER NEAR FULL  Item/Message Display Toner TONER EMPTY Transfer belt REPLACE TRANSFER BELT This item needs replacing by user after... Page Reference Approximately 6,000 single-sided pages per "Replacing Toner cartridge--black, yellow, magenta, cyan at Cartridges" on 5% coverage of each color. page 9 100,000 single-sided images (1:1 color/ monochrome printing) "Replacing the Transfer Belt" on page 28 *A plane (also called an image) is a single pass of the OPC drum (one toner color). For example, a black-only, single-sided (simplex) print job makes one pass, and a two-color (duplex) print job makes two passes. A single-sided color page (also called a face) consists of four passes of the OPC drum, since most color print jobs use all four toner colors. A two-sided color page may consist of up to eight passes of the OPC drum, since most color print jobs use all four toner colors. Stated consumable life is expressed at 5% in simplex letter/A4 pages. A duplex page is equivalent to two simplex pages. The number of sheets/faces printed shown on the startup page differs from the number of sheets/ faces printed statistics in CrownView and on the consumables statistics page (Operator Control/ Consumables/Print Statistics). The numbers on the startup page refer to number of sheets/faces printed during the lifetime of the printer. The numbers in CrownView and on the consumables statistics page refer to the number of sheets/faces printed to date during the current consumables tracking period (Administration/Consumables/Start Period menu). Ordering Consumables Choosing the right consumables for your magicolor 2200 printer not only increases its reliability and performance, but also minimizes the risk of damage. For example, only MINOLTA-QMS toner cartridges are designed to meet the exact specifications of your MINOLTA-QMS printer, giving maximum performance, efficiency, and long life. Toner cartridges and other consumables for the magicolor 2200 are available from your local vendor or Q-SHOP (www.q-shop.com). See the Service & Support Guide for the telephone number of the MINOLTA-QMS office nearest you for information on ordering. Replacing Toner Cartridges Characters and images are created in your laser printer through a process that applies toner to the photosensitive (OPC) drum (which functions like photographic film). Your printer Replacing Toner Cartridges 9 5 " uses four toner cartridges: black, yellow, magenta, and cyan. Handle the toner cartridges carefully to avoid spilling toner inside the printer or on yourself. The carbon-particle toner is nontoxic. If you get toner on your hands, wash them in cool water or a neutral detergent. If you get toner on your clothes, lightly dust them off as much as possible. If some toner remains on your clothes, use cool, not hot water, to rinse the toner off, provided your clothing is washable. Attention If you get toner in your eyes, wash it out immediately and consult a doctor. Material Safety Data Sheets (MSDS) information can be found at www.minolta-qms.com (click on the Answer Base). Toner Cartridge Life A toner cartridge contains enough toner (yellow, magenta, cyan, or black) to print a maximum of 6,000 (@ normal 5% page coverage) letter/A4-size pages. When toner runs low in a cartridge, X TONER LOW displays in the message window (X indicates the toner color). It's your option whether to continue printing; usually, parts of the page print lighter. When toner is low, it's sometimes helpful to take the cartridge out of the printer and redistribute the toner by gently rocking the cartridge horizontally side to side (as you do for a new cartridge) five or six times. Then reinstall the cartridge. The printer, approximately 100 pages after detecting that toner in a cartridge is low, displays X TONER EMPTY in the message window (X indicates the toner color). Printing continues even though the out-of-toner warning appears. However, the color gradually fades, so replace the toner cartridge as soon as possible. 10 Replacing Toner Cartridges Toner Cartridge Handling Attention Do not hold a toner cartridge vertically. Do not touch the toner roller surface c or the protective shutter d. This could lower image quality. cd Keep toner cartridges: ,, ,, In their packaging until you're ready to install them. In a cool, dry location away from sunlight (due to heat). The maximum storage temperature is 95° F (35° C) and the maximum storage humidity is 80% without condensation. ,, Level during storage. Do not stand or store cartridges on their ends or turn them upside down; the toner inside the cartridges may become caked or unequally distributed. ,, ,, Away from salty air and corrosive gases such as aerosols. Away from disk drives and floppy disks. The magnets in the cartridges can damage stored data. Toner Cartridge Replacement 1 2 Check the message display to see what toner color is out. Open the printer's front cover. Attention Be careful not to spill toner on the inside of the printer's front cover. Toner will fall from there into the upper media tray. If toner does fall onto the open cover, immediately wipe it with a dry, lint-free soft cotton cloth or swabs. If the toner cartridge you want to replace is the one showing, go to step 5. If not, go to step 3. Replacing Toner Cartridges 11 3 Press the toner cartridge carrousel button c and release the button d before turning the carrousel dial e counterclockwise until it stops. The carrousel rotates 90° and stops. The toner cartridge carrousel may start to turn automatically from the weight of the inserted toner cartridge. Make sure you have fully turned to the next slot before trying to insert another toner cartridge. 2 1 3 4 5 Continue step 3 until the color to be replaced is visible. Pull the release lever to eject the toner cartridge you are going to replace. 5 Dispose of it properly according to your " 6 local regulations (do not dispose of it by burning). Remove the new toner cartridge from its shipping carton. 12 Replacing Toner Cartridges 7 Distribute the toner inside the cartridge. Holding a cartridge with both hands, gently shake it five or six times. corresponds to a colored label inside the cartridge slots. Always install the toner cartridge in the slot with a label of the same color. Place the front end of the toner cartridge installation guides into the cartridge installation rails on the cartridge carrousel. Gently push the new cartridge into the printer. Close the printer's front cover. 5 Each toner cartridge has a colored end that " 8 9 10 Refilled Toner Cartridges Attention Refilled toner cartridges may produce variations in toner quality and reliability and can reduce the print quality of your documents. Any damage to the printer or quality problems caused by a refilled toner cartridge use will void your warranty. Replacing the OPC Drum, Laser Lens Cover, and Waste Toner Pack Attention The OPC drum is extremely sensitive to bright light and direct sunlight. Always leave it in its protective bag until you're ready to install it. Any exposure to light should be avoided, or permanent damage could result. Any damage resulting from mishandling of the OPC drum will void the warranty of the OPC drum. Also, handle the cartridge carefully by its sides so you don't touch the surface (the green part) of the drum. The drum is also extremely sensitive to hand oils and scratches, both of which reduce print quality. Replacing the OPC Drum, Laser Lens Cover, and Waste Toner Pack 13 When the OPC drum is worn out, the message REPLACE DRUM appears. The printer will not print until the drum kit is replaced. When you replace the OPC drum cartridge after a DRUM LOW or REPLACE DRUM message displays in the message window, the printer automatically recovers. However, the rep ...