magicolor 3100 User's Guide ® 1800658-001C Thank You Thank you for purchasing a magicolor 3100. Your magicolor 3100 is specially designed for optimal performance in Windows, Macintosh, and networking environments. Trademarks The following are registered trademarks of MINOLTA-QMS, Inc.: QMS, the MINOLTAQMS logo, Crown, CrownNet, and magicolor. Minolta is a trademark of Minolta Co., Ltd. Other product names mentioned in this guide may also be trademarks or registered trademarks of their respective owners. Proprietary Statement The digitally encoded software included with your printer is Copyrighted © 2002 by MINOLTA-QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of MINOLTA-QMS, Inc. Copyright Notice This guide is Copyrighted © 2002 by MINOLTA-QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This document may not be copied, in whole or part, nor transferred to any other media or language, without written permission of MINOLTA-QMS, Inc. Notice MINOLTA-QMS, Inc. reserves the right to make changes to this guide and to the equipment described herein without notice. Considerable effort has been made to ensure that this guide is free of inaccuracies and omissions. However, MINOLTAQMS, Inc. makes no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this guide. MINOLTA-QMS, Inc. assumes no responsibility for, or liability for, errors contained in this guide or for incidental, special, or consequential damages arising out of the furnishing of this guide, or the use of this guide in operating the equipment, or in connection with the performance of the equipment when so operated. Registering the Printer Mail--Fill out and send in the registration card enclosed in your shipment or downloaded from www.onlineregister.com/ minolta-qms/ Internet--Follow the instructions on www.onlineregister.com/ minolta-qms/ or Software Utilities CD-ROM-- Follow the instructions on the CD-ROM. Contents 1 Replacing Consumables .............................................................................. 1 Introduction 2 Consumable Life Expectancies 2 Consumables Life Expectancies Chart 5 Replacing the Fuser Unit 7 Replacing the Imaging Unit 12 Replacing a Toner Cartridge 16 Replacing the Transfer Unit 21 Using Media ................................................................................................... 23 Introduction 24 Media Storage and Handling 25 General Notes about Media 28 Media Trays 28 Media Sizes and Print Area 29 Page Margins 30 Image Alignment 31 Output Tray 31 Media 32 Plain Paper 34 2 Contents Special Note about Custom (and Oversized) Media Thick Stock 36 Envelopes 37 Glossy Media 38 Label Stock 38 Postcards (Japanese size) 39 Transparencies (Uncoated Only) 40 Loading Media 42 Preparing the Media 42 Loading and Printing Media 42 Using Media Other Than Plain Paper 47 System Memory (RAM) Requirements 52 Duplexing 53 35 3 Maintaining the Printer.....................................................................................55 Introduction 56 Cleaning 58 Internal Cleaning Cycles 58 Cleaning Schedule 58 Troubleshooting ..............................................................................................63 Introduction 64 Printing a Status Page 64 PDF File Printing 65 Adjusting Memory Clients for PDF Printing 65 Printing Preformatted Files Using Crownview 65 Troubleshooting PDF Direct Printing from CrownView 65 Preventing Media Jams 66 Automatic Jam Recovery 67 Understanding the Media Path 67 Understanding Media Jam Status Messages 68 Clearing Media Jams 69 Media Jam Duplex 70 Media Jam Feed 71 Media Jam Fuser 75 Media Jam Registration 77 Mismatch Jam 78 Solving Problems 79 Media Jams and Media Transport Problems 79 Other Problems 82 Printing Quality 88 Status, Error, and Service Messages 94 Service Messages 104 HP-GL Error Codes and PCL Error Codes 105 4 ii Contents PostScript Errors 106 Additional Assistance 106 5 Installing Other Accessories ....................................................................... 107 Introduction 108 Antistatic Protection 109 BuzzBox 110 What's in the Kit? 110 Installing BuzzBox 110 Using the BuzzBox 111 Dual In-Line Memory Modules (DIMMs) 111 Emulations, Fonts, and Other Software 117 Emulations 117 Fonts and Forms 120 High-capacity Input Feeder (HCIF) 123 Media Trays 127 Interfaces and Daughterboards 127 Interfaces 127 SC-215 Color Convenience Copier 129 Follow the installation instructions included with the SC-215. 129 SCSI Interface 129 Internal IDE Hard Disk Drive 132 Time-of-Day Clock 134 Tray Cover 137 Color Printing ............................................................................................... 139 Introduction 140 Color Registration 140 PRISMLASERTM Technology 142 Color Management and Control 142 MINOLTA-QMS QCOLOR Technology 142 Further Information 143 6 Storage, Deinstallation, Shipping, and Packing ........................................ 145 Storing the Printer 146 Deinstalling the High-capacity Input Feeder (HCIF) 147 Shipping the Printer 149 Prepare the Printer for Shipment 149 Packing the Printer 154 8 Technical Specifications ............................................................................. 159 Requirements 160 Space Requirements 160 Location Requirements 160 7 Contents iii Power Requirements 162 ENERGY STAR Compliance 163 Engine and Controller Specifications 164 Print Speed 164 Engine 165 Controller 166 Electrical 168 Physical 171 Consumable Life Expectancies 172 IPP 174 Document Option Commands 176 Header/Trailer Page Commands 176 HP-GL Emulation Commands 176 HP PCL 5e Emulation Commands 176 Lineprinter Emulation Commands 177 PostScript Emulation Command 177 CCITT Groups 3 and 4 Commands 177 Document Formatting 178 Job and Subjob Boundary Commands 178 LN03 Plus Commands (Optional Emulation Required) 178 CALS Commands (Optional Emulation Required) 179 TIFF Commands (Optional Emulation Required) 179 Menus 179 Configuration Chart Conventions 179 Security Menu 179 Operator Control Menu 180 Administration Menu 181 Administration/Communications/Resident NIC/CrownNet Menu 182 TCP/IP Menu 186 Manufacturer's Declarations of Conformity 187 Index ............................................................................................................... 191 iv Contents Replacing Consumables 1 Introduction Item "What is a consumable?" "What is a plane?" "What is the life expectancy of consumables?" "How do I order consumables?" "Where can I get more information?" "How do I replace the fuser unit?" "How do I replace the media feed roller(s)?" "How do I replace the imaging unit?" "What are the toner cartridge life expectancies?" "How should I handle toner cartridges?" "How do I replace a toner cartridge?" "How do I replace the transfer unit?" Page page 2 page 2 page 3 page 5 page 6 page 7 page 10 page 12 page 16 page 17 page 17 page 17 Consumable Life Expectancies What is a consumable? A consumable is an item that needs to be replaced at regular intervals. For the magicolor 3100, consumables include: ,, Fuser unit ,, Imaging unit ,, Media feed roller ,, Toner cartridges ,, Transfer unit What is a plane? A plane (also called a face) is a single pass of media past the imaging unit. A two-sided (duplex) page (also called a sheet) consists of two passes of the imaging unit. The number of sheets printed shown on the startup page may differ from the sheets printed and faces printed statistics in CrownView and on the consumables statistics page (Operator Control/Consumables/Print Statistics). The numbers on the startup page refer to number of sheets/faces printed during the lifetime of the printer. 2 Introduction The numbers in CrownView (a printer-based application for accessing printer configurations, status, and consumables usage information) and on the consumables statistics page refer to the number of sheets/faces printed to date during the current consumables tracking period (Administration/ Consumables/Start Period menu). What is the life expectancy of consumables? Attention The stated onsumable life expectancy is expressed in simplex letter/A4 pages @ normal 5% coverage in continuous printing--for example, average four-page jobs (optimal consumable life). A duplex page is equivalent to two simplex pages. The actual life expectancy will vary (or be reduced) based on printing under specific operating conditions and other printing variables, such as intermittent printing--for example, one-page jobs, ambient temperature, humidity, media type, page size, and content of material printed--for example, text or graphics. Attention Failure to follow instructions as outlined in this manual could void your warranty. Use of consumables not manufactured by MINOLTA-QMS or use of non-supported print media may cause damage to your printer and void your warranty. If MINOLTA-QMS printer failure or damage is found to be directly attributable to the use of non-MINOLTA-QMS consumables, MINOLTA-QMS will not repair the printer free of charge. In this case, standard time and material charges will be applied to service your printer for that particular failure or damage. The following messages indicate that an item needs to be replaced. Item Fuser unit This item needs replacing after... REPLACE FUSER UNIT displays in the message window. Comment Replace the fuser and the media feed rollers at the same time. Reset the statistics on the control See "How do I replace the fuser panel (Operator Control/ unit?" on page 7. Consumables/Item Replaced/Fuser) menu. Consumable Life Expectancies 3 Item Imaging unit (4 OPCs, 4 developers, imaging unit transfer roller) Media feed roller(s) This item needs replacing after... REPLACE IMAGING UNIT displays in the message window. See "How do I replace the imaging unit?" on page 12. REPLACE FUSER UNIT displays in the message window. See "How do I replace the fuser unit?" on page 7. Comment After replacing the imaging unit, the imaging unit automatically resets its statistics. Replace the fuser and the media feed roller(s) at the same time. Toner cartridge TONER EMPTY displays in the message window. See "How do I replace a toner cartridge?" on page 17. After replacing the toner cartridge, reset the statistics on the control panel. (Operator Control/ Consumables/ Item Replaced/ Toner) menu. After replacing the transfer unit and media feed rollers, reset the statistics on the control panel (Operator Control/ Consumables/Item Replaced/Transfer Unit) menu. Transfer unit REPLACE TRANSFER UNIT displays in the message window. See "Replacing the Transfer Unit" on page 21. 4 Consumable Life Expectancies Consumables Life Expectancies Chart Fuser Unit and Media Feed Roller(s) Imaging Unit* Number of Pages per Job 1 2 3 4 (Average Size) 5 and Above Maximum Simplex Pages 12,500 21,000 26,000 30,000 30,000 or Approximately 100,000 simplex pages Imaging Unit* Percent Toner Coverage (FourPage Average) 35%­40% 30%­35% 25%­30% 20%­25% Less Than 20% Maximum Simplex Pages 15,000 17,000 20,000 23,000 30,000 Notes: *The imaging unit life is dependent on the average number of pages or the toner coverage, whichever comes first. For example, if you print four-page simplex jobs at 5% coverage, the maximum is 30,000 pages. If you print four-page simplex jobs, and your black (or any color) toner has exceeded a total of 35% coverage, your maximum is 15,000 pages. The highest coverage of color will lead the life of the imaging unit, not the average of four colors. A simple display of pages remaining on your imaging unit life is in your CrownView Statistics. For more information, see the CrownBooks in PDF on the Software Utilities CD-ROM. Toner Cartridges Black Percent Coverage of Simplex Pages (Average Job Size of Four Continuous Pages) 5% 10% 15% 20% 25% 30% 35% 40% 750 8,500 4,250 2,833 2,125 1,700 1,417 1,214 1,063 Yellow, Magenta, 6,000 3,000 2,000 1,500 1,200 1,000 857 Cyan Transfer Unit Approximately 25,000 simplex pages @ 5% coverage. How do I order consumables? Choosing the right consumables for your printer not only increases its reliability and performance, but also minimizes the risk of damage. For example, only MINOLTA-QMS toner cartridges are designed to meet the exact specifications of your MINOLTA-QMS printer, giving maximum performance, efficiency, and long life. Consumable Life Expectancies 5 Toner cartridges (either single cartridges or in four-toner Toner Value Kits) and other consumables for your printer are available from your local vendor or Q-SHOP (www.q-shop.com). Where can I get more information? To access consumables usage information, use the Operator Control/ Consumables/Print Statistics menu on the control panel, o ...