magicolor 3300 User's Guide ® 1800712-001A Trademarks The following are registered trademarks of MINOLTA-QMS, Inc.: QMS, the MINOLTAQMS logo, Crown, CrownNet, and magicolor. Minolta is a trademark of Minolta Co., Ltd. Other product names mentioned in this guide may also be trademarks or registered trademarks of their respective owner s. Proprietary Statement The digitally encoded software included with your printer is Copyrighted © 2003 by MINOLTA-QMS, Inc. All Rights Reserved. This software may not be reproduced, modified, displayed, transferred, or copied in any form or in any manner or on any media, in whole or in part, without the express written permission of MINOLTA-QMS, Inc. Copyright Notice This guide is Copyrighted © 2003 by MINOLTA-QMS, Inc., One Magnum Pass, Mobile, AL 36618. All Rights Reserved. This document may not be copied, in whole or part, nor transferred to any other media or language, without written permission of MINOLTA-QMS, Inc. Notice MINOLTA-QMS, Inc. reserves the right to make changes to this guide and to the equipment described herein without notice. Considerable effort has been made to ensure that this guide is free of inaccuracies and omissions. However, MINOLTAQMS, Inc. makes no warranty of any kind including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose with regard to this guide. MINOLTA-QMS, Inc. assumes no responsibility for, or liability for, errors contained in this guide or for incidental, special, or consequential damages arising out of the furnishing of this guide, or the use of this guide in operating the equipment, or in connection with the performance of the equipment when so operated . Registering the Printer Mail (Americas only)--Fill out and send in the registration card enclosed in your shipment. Internet--Go to www.minolta-qms.com/register and follow the instructions given there. Software Utilities CD-ROM--Follow the instructions on the CD-ROM. Contents 1 Software Installation Software Utilities CD-ROM ................................................................. 2 Automatic System Software Update 2 Drivers and Utilities 2 Installing Printer Drivers and Utilities, Windows Environments ........... 5 Installing Printer Drivers and Utilities, Macintosh Environments ......... 5 Some Notes to Consider 5 Macintosh OS 9--PPDs and Utilities Installation 6 Macintosh OS X--PPDs and Utilities Installation 9 UNIX, NDPS, NetWare .................................................................... 11 Linux ................................................................................................. 11 2 Using Media Introduction ....................................................................................... 14 Media Storage and Handling ............................................................ 15 General Notes about Media 18 Media Trays 18 Media Sizes and Print Area .............................................................. 19 Page Margins 20 Contents Image Alignment 21 Output Tray 21 Media ................................................................................................ 21 Plain Paper 22 Special Note about Custom (and Oversized) Media 25 Thick Stock 25 Envelopes 26 Glossy Media 27 Label Stock 27 Postcards (Japanese size) 28 Transparencies (Uncoated Only) 29 Loading Media .................................................................................. 31 Preparing the Media 31 Loading and Printing Media 31 Using Media Other Than Plain Paper 36 System Memory (RAM) Requirements ............................................. 41 Basic Functionality 41 Maximum Performance 41 Duplexing .......................................................................................... 41 3 Color Printing Introduction ....................................................................................... 46 Color Registration ............................................................................. 46 PRISMLASERTM Technology ............................................................ 49 Color Management and Control ........................................................ 49 MINOLTA-QMS QCOLOR Technology ............................................. 49 Further Information 52 4 Replacing Consumables Introduction ...................................................................................... 52 Consumable Life Expectancie s......................................................... 52 Starter Toner Cartridges 54 Replacement Toner Cartridges 54 Transfer Unit 55 Imaging Unit 56 Fuser Unit and Media Feed Roller(s) 56 Replacing a Toner Cartridge ............................................................ 57 Replacing the Transfer Unit .............................................................. 61 Replacing the Imaging Unit .............................................................. 63 Replacing the Fuser Unit ................................................................... 67 ii Contents 5 Maintaining the Printer Introduction ....................................................................................... 74 Handling the Printer .......................................................................... 74 Cleaning the Printer .......................................................................... 75 6 Troubleshooting Introduction ....................................................................................... 82 Printing a Status Page ........................................................................ 82 Direct PDF File Printing .................................................................... 82 Adjusting Memory Clients for PDF Printing 82 Printing Preformatted Files Using CrownView 83 Troubleshooting PDF Direct Printing from CrownView 83 Preventing Media Jams .................................................................... 84 Automatic Jam Recovery .................................................................... 85 Understanding the Media Path ......................................................... 85 Understanding Media Jam Status Messages ................................... 86 Clearing Media Jams ....................................................................... 86 Media Jam Duplex 87 Media Jam Feed 88 Media Jam Fuser 92 Media Jam Registration and Mismatch Jams 94 Solving Problems .............................................................................. 96 General Problems 96 Media Jams and Media Transport Problems 98 Other Problems 101 Printing Quality 107 Status, Error, and Service Messages ............................................. 113 Status and Error Messages 113 Service Messages 122 HP-GL Error Codes and PCL Error Codes 123 PostScript Errors 124 Additional Assistance ...................................................................... 124 7 Installing Accessories Introduction ..................................................................................... 126 Antistatic Protection ....................................................................... 127 BuzzBox (Americas Only) ............................................................... 128 What's in the Kit? 128 Installing BuzzBox 128 Using the BuzzBox 129 Dual In-Line Memory Modules (DIMMs) ........................................ 129 Contents iii Basic Functionality 131 Maximum Performance 131 Installation 131 Duplex Kit (Americas Only) ............................................................. 134 Emulations, Fonts, and Other Software .......................................... 134 Emulations 134 Fonts, Forms, and Signatures 136 High-capacity Input Feeder (HCIF) ................................................ 138 What's in the Kit? 138 Installation 139 Internal IDE Hard Disk .................................................................... 143 What's in the Kit? 143 Installation 143 Media Trays ................................................................................... 145 SC-215 Color Convenience Copier ................................................. 145 Time-of-Day Clock ......................................................................... 145 Installation 145 Tray Cover .......................................................................................... 147 Installation 147 A Technical Specifications Requirements .................................................................................. 150 Space Requirements 150 Location Requirements 150 Power Requirements 152 ENERGY STAR Complianc e153 Engine and Controller Specifications .............................................. 154 Print Speed 154 Engine 155 Controller 156 Electrical 157 Physical 159 Consumable Life Expectancies ...................................................... 159 Starter Toner Cartridges 159 Replacement Toner Cartridges 160 Transfer Unit 161 Imaging Unit 161 Fuser Unit and Media Feed Roller(s) 161 IPP .................................................................................................. 162 Document Option Commands ......................................................... 163 Header/Trailer Page Commands 164 HP-GL Emulation Commands 164 iv Contents HP PCL 5e Emulation Commands 164 Lineprinter Emulation Commands 165 Document Formatting 165 Job and Subjob Boundary Commands 165 PJL Command ................................................................................ 166 Menus ............................................................................................. 166 Configuration Chart Conventions 166 Security Menu 166 Operator Control Menu 167 Administration Menu 168 Administration/Communications/Resident NIC/CrownNet Menu . 169 TCP/IP Menu .................................................................................. 173 Regulatory Compliance ................................................................... 174 FCC Compliance Statement 174 Canadian Users Notice 175 CE Marking (Declation of Conformity) 175 Laser Safety 175 International Notices 176 Warranty Considerations ................................................................... 176 Index Contents v Software Installation 1 Software Utilities CD-ROM If you followed all the steps in the Installation Guide that came with your printer, then the printer is properly set up, connected to your computer, plugged in, turned on, and ready to receive the system software, drivers, and utilities on the Software Utilities CD-ROM. Put the CD-ROM in your computer's CD-ROM drive and the MINOLTA-QMS AutoInstaller begins the installation process. Automatic System Software Update The AutoInstaller locates the file containing the system software on the Software Utilities CD-ROM and, if it is a newer version than the one that is currently on the printer, automatically downloads it to the printer. Attention Operator intervention is required to prevent the system software update. If you attempt to download a previous version of system software, an error page prints stating "Low Release Level." This prevents an older version of system software from being downloaded over a newer version. The system software update aborts without operator intervention if the system software on the CD-ROM is the same as, or older than, the one currently installed on the printer controller. If you are installing new system software, you may have to wait up to 10 minutes for the update. Do not interrupt the process. Drivers and Utilities The printer driver and additional software on the Software Utilities CD-ROM can be installed on PC, Macintosh, and other computers using any of the following: Windows Me Windows 98 Windows 95 (B minimum) Windows XP Windows 2000 Windows NT4 Macintosh OS 9 (version 9.2.1 or higher) or X (version 10.1.4 or higher) UNIX/Linux NetWare (Versions 5 and 6) NDPS 2 Software Utilities CD-ROM Drivers and PPDs Manual installation instructions are provided in the readme files on the Software Utilities CD-ROM in case you need them. Drivers PostScript 2/3 Drivers Windows XP/2000 Windows Me/98 Windows NT4 PCL 6 Driver This driver gives you access to all of the printer's features, including Windows finishing and advanced layout. It also XP/2000 includes support for Arabic, Greek, and Hebrew fonts and font sets. Macintosh PPDs PostScript Printer Description (PPD) files allow you to configure options such as memory and informs the computer what options and features are available. Windows PPDs These PPD files allow you to install the printer for a variety of platforms, drivers, and applications. Linux PPDs These PPDs can be used with third-party Linux print filters that use PPDs. "Installing Printer Drivers and Utilities, Windows Environments" on page 7 Readme on the Software Utilities CD-ROM Installation Instructions These drivers give you access to all of "Installing Printer the printer's features, including Drivers and Utilities, Windows finishing and advanced layout Environments" on page 7 Use/Benefit Readme on th ...