Table of Contents GETTING STARTED Welcome ..........................................................................................1 Radio Operations ....................................................................1 Phone Operations ...................................................................1 Message MailTM ......................................................................1 Programming Menu ...............................................................1 Integrated Multi-Service Mobile ..................................................2 Display ....................................................................................4 Overview of Options ..............................................................5 Turning On/Off Your Mobile Unit ...............................................6 Automatic Turn On/Off .........................................................6 Call-in-Progress Protection ....................................................6 Adjusting Volumes .........................................................................7 Escalert ....................................................................................7 Microphone Mute ...................................................................7 Operating Your Mobile Unit ..........................................................8 Radio Calls ..............................................................................8 Phone Calls .............................................................................8 GROUP CALL Group Call ........................................................................................9 Service Area Selection...................................................................10 Local Area .....................................................................................10 Targeted Area ...............................................................................11 Wide Area ......................................................................................13 Talkgroup Selection .....................................................................14 Service Area Restriction................................................................16 PTT - ID .......................................................................................16 PRIVATE CALLTM Private Call ....................................................................................17 Making a Private Call ...........................................................17 Receiving a Private Call .......................................................20 Call AlertTM ....................................................................................21 Sending a Call Alert .............................................................21 Receiving a Call Alert ..........................................................23 Call Alert Stacking.........................................................................24 Receiving a Call Alert with Stacking ...................................24 Responding to a Call Alert with Stacking ...........................24 USER'S GUIDE LM2000/m370 Getting Started Getting Started PHONE OPERATIONS Placing a Phone Call .....................................................................25 Receiving a Phone Call ................................................................30 DTMF Tones ...............................................................................30 Burst DTMF Sequence ...............................................................30 Last Number Redial .....................................................................31 Automatic Redial ..........................................................................31 Displaying Your Own Number ....................................................31 Scratchpad .....................................................................................31 Silent Scratchpad ..........................................................................31 Silent Memo Pad ..........................................................................32 Call Forwarding ............................................................................33 Forward All Calls ..........................................................................33 Busy Transfer ................................................................................36 No-Answer Transfer .....................................................................36 No-Reach Transfer .......................................................................36 Call Forwarding Recall .................................................................39 Call Hold .......................................................................................39 Call Waiting ...................................................................................41 MESSAGE MAILTM Reviewing and Reading Messages ..............................................45 Message Mail Call Back ...............................................................47 Receiving New Mail .....................................................................47 PROGRAMMING MENU Programming Menu Table ..........................................................49 Programming Menu Examples ....................................................55 ADDITIONAL INFORMATION FeaturesBenefits ...........................................................................71 Important General Safety Information ........................................73 Cleaning Instructions ...................................................................76 Status Indicator Table...................................................................77 Error Message Table.....................................................................77 Index ..............................................................................................81 , Motorola, Call Alert, Message Mail, and Fast Access are trademarks of Motorola, Inc. LM2000/m370 USER'S GUIDE Getting Started Getting Started WELCOME The iDEN Integrated Digital Mobile allows you to place and receive phone calls, make and receive person-to-person or group radio calls, and receive alphanumeric messages. The large display and soft key driven interface makes it the most user-friendly communications product on the market today. Before operating your unit, take time to read the Important General Safety Information on page 73. There are four groups of capabilities explained in this guide: Radio Operations With Radio Operations, you can communicate with a group of individuals (Group Call mode) or privately with a single person (Private Call mode). You can also send a Call AlertTM to an individual, indicating that you want to speak with them. Phone Operations With Phone Operations, you can place and receive phone calls. You can place phone calls by dialing the number directly or by using one of the memory-calling features. A number of optional features, such as Call Waiting and Call Forwarding, are also available. Message MailTM With Message Mail, you can receive and store up to eight alphanumeric messages. You are notified when new messages are received, which can be read at your convenience. A phone number included within a message can be called automatically. Programming Menu A number of convenience features, such as a Signal Strength Indicator, Auto Answer, Phone-Call Timers, and Auto Lock are provided to you in an easy-to-use, self-prompting menu. LM2000/m370 USER'S GUIDE 1 Getting Started Getting Started INTEGRATED MULTI-SERVICE MOBILE AS MARKED LETTERING SIZE: REQUIRES: ISS. REVISION O.K. AS O 19. Earpiece 1. Status Indicators 2. Mute Key 17-18. Reserved 3. Volume Control Keys 4. Alphanumeric Display 5. Option Keys 6. Directional Keys 7. Group Mode Key PHONE GROUP PRVT 16. Push-to-Talk (PTT) Button 15. Active-Line Key 14. Phone Mode Key 8. Private Mode Key 1 QZ 4 GHI 7 PRS 2 ABC 5 JKL 8 TUV 0 3 DEF 6 MNO 9. Alphanumeric Keypad 9 WXY 13. Phone Control Keys SEND END PWR 10. Power (On/Off) Key 12. Microphone 11. Speaker 2 USER'S GUIDE LM2000/m370 Getting Started Getting Started 1. Status Indicators--Solid or blinking lights indicate different conditions your unit may be in. (See the Additional Information section for Status Indicator Table.) 2. Mute Key--Used to enable and disable the microphone during telephone calls so that the other party cannot hear you. The solid yellow status indicator illuminates when the microphone is muted. 3. Volume Control Keys--Used to adjust volume levels of the earpiece, speaker, ringer, keypad, and message notification. 4. Alphanumeric Display--A three-line display, providing up to 11 characters per line. The display is backlit for ease of viewing. 5. Option Keys--Used to select the option that appears directly above the key on the third line of the display. 6. Directional Keys--Used to perform Memory Scrolling, option scrolling, and editing. 7. Group Mode Key--Used for one-to-many radio communication. 8. Private Mode Key--Used for one-to-one private radio communication. 9. Alphanumeric Keypad--Used for direct entry of radio IDs, service area IDs, talkgroup IDs, phone numbers, or names. All keys on the keypad are backlit for ease of nighttime viewing. 10. Power (On/Off) Key--Used to turn the mobile unit on and off. 11. Speaker--Used for hands-free communication; also produces ringer tones. 12. Microphone--Used for speaking during handset communication. 13. Phone Control Keys--Used to place ( ) or terminate ( )telephone calls. 14. Phone Mode Key--Used for telephone communication. 15. Active-Line Key--Used to control the Active-Line Indicator ( s ) that appears on the display. 16. Push-to-Talk (PTT) Button--Used to transmit voice during Group Calls and Private Calls. Also used to send Call Alerts. 17-18. Reserved for future use. 19. Earpiece--Used for listening during handset communications. SEN D EN D LM2000/m370 USER'S GUIDE 3 Getting Started Getting Started Display The three-line display provides information to operate your mobile unit. There are three different modes your unit can be in: , , or . Each mode has a "home" or default screen. To help you become familiar with the display operation, shown below is the "home" screen for the Phone mode. PHONE GROUP PRVT Active-Line Indicator Line 3--Options · · · Line 1 displays the current mode you are in. Line 2 displays the Signal Strength and is also the number selection line. Line 3 displays the first pair of available options. The Active-Line Indicator ( s ) points to the line you are working on. The s is always present on the display. The s can be moved up and down among the three lines by pressing the Active-Line Key ( ). Direct input from the keypad or scrolling using the keys is available on the line where the s appears. The third line shows the immediately available options. To select an option, press the Option Key ( ) located directly below it. When the s is moved to the third line, the next pair of options is automatically presented. At this point, scrolling using the keys will cause any additional options to appear. 4 USER'S GUIDE LM2000/m370 Getting Started Getting Started Overview of Options The options presented on the third line of the display allow easy access to all of the advanced features. Below is an overview of the options available from within each mode. GROUP PRVT PHONE LM2000/m370 USER'S GUIDE 5 Getting Started Getting Started TURNING ON/OFF YOUR MOBILE UNIT The key (located at the bottom of the handset keypad) turns the mobile unit both on and off. Press and hold the key to turn the unit on or off. You may turn your mobile on or off at any time. PWR PWR The display illuminates during the self-check routine to verify operation. Notify your service provider if any error messages are displayed. To prevent unauthorized use, your unit will automatically Lock when turned on using the key (using the ignition switch will not automatically lock your unit). To unlock your unit, enter your passcode. See the "Programming Menu" section for further information on Locks. When using your mobile unit Each time the mobile unit is turned while the engine is off, you are on, it performs a self-check and sys- operating on your vehicle's tem registration routine. Once com- battery power, and may pleted, the unit will display the last drain the battery. mode it was in. PWR Automatic Turn On/Off To enable Automatic Turn On/Off, leave the unit's power on before turning the vehicle ignition off. Now your unit will automatically turn on every time your vehicle is turned on. Turning off your vehicle's ignition automatically turns off your unit. Call-in-Progress Protection This feature allows phone and radio calls in progress to continue after the vehicle's ignition is turned off, without interrupting your conversation. In Group or Private mode, you must be transmitting in order for Call-in-Progress Protection to operate. ...