User manual MOTOROLA MYLINC OFFICE - SOUTHERNLINC

My LINC & My LINC Office User Guide Southern LINC provides easy access to Web content with My LINC and e-mail with My LINC Office. Follow the easy steps below and be on your way to accessing information anytime, anywhere within the Southern LINC footprint. GET STARTED From the Southern LINC screen, press the "MENU" key and select "Browser Apps". You are now at the My LINC or My LINC Office home page. My LINC SouthernLINC 12:00pm 1/1 PHBK MESG 1 Bookmarks 2 The Weather Channel 3 go2 4 Switchboard 5 Alert Inbox 7 Settings OK HELP Help My LINC 1 My Office 2 Bookmarks 3 The Weather Channel 4 go2 5 Switchboard 6 Alert Inbox 7 Settings OK HELP Ready Screen My LINC Home Page My LINC Office Home Page My Office (My LINC Office Only) - Email, Calendar, Contacts, and Reminders Bookmarks ­ save favorite web sites for easy access. The Weather Channel - forecasts and weather related news. go2 - location and navigation for movies, dining, financial, travel, contractors, automotive and more. Switchboard - information and directions (white pages, yellow pages, reverse lookup). Alert Inbox - mail box for incoming alerts. Settings - turn pop-up message on/off, access to Time Zone and Subscriber ID settings. My LINC & My LINC Office User Guide 12/1/2004 Page 1 of 13 My LINC & My LINC Office User Guide BOOKMARKS Bookmarks are a convenient way to access "wirelessly-enabled" web sites from your Southern LINC handset. Bookmarking will let you return to the site without entering the site's wireless address each time. For a list of suggested bookmarks, visit www.southernlinc.com and select My LINC Office from the Business Solutions menu. Add a Bookmark 1. From the My LINC or My LINC Office home page, select "Bookmarks". 2. From the bookmark page, select "Enter a Site". This will take you to the "Go To Site" page. 3. Enter the "wireless address" for the site to be bookmarked (for example; ExampleSite.com's wireless address could be wap.examplesite.com). Press the "ok" soft key. The http:// is automatically added. NOTE: Symbols or punctuation can be entered by pressing the soft key under "Alpha" until "SYM1" or "More" soft keys appear and selecting the number of the desired symbol. "More" can be pressed for more options (SYM2, SYM3, etc). My LINC Office will send the requested site's wireless address to the Internet and if found will display the initial page of the site. Go to Site Page Bookmarks Page Bookmarks 1 My Bookmarks 2 Enter a Site OK Back Go To Site: wap.examplesite.com OK Alpha 4. To add the site, press and hold the "MENU" key until the "Browser Menu" page appears. Scroll down to the "Mark Site" option and press "Ok". The site name will appear as the proposed bookmark label. Browser Menu Page Bookmark Name Page Browser Menu 1 Exit Browser 2 Reload 3 Home 4 Bookmarks 5 Mark Site 6 About Openwave 7 AdvancedBookmark OK Back Bookmark Name: ExampleSite.com Save Alpha 5. You can change the proposed site's label through the keypad or save the label by pressing the "Save" soft key. The site's label and wireless address is saved in "My Bookmarks". My LINC & My LINC Office User Guide 12/1/2004 Page 2 of 13 My LINC & My LINC Office User Guide Delete a Bookmark 1. From the My LINC or My LINC Office home page, select "Bookmarks". 2. From the bookmark page, select "My Bookmarks". 3. Highlight the site you want to modify and press the "MENU" softkey. Your options are Delete, Add Bookmark or Add Phone Number. Access a Bookmark 1. From the My LINC or My LINC Office home page, select "Bookmarks". 2. From the bookmark page, select "My Bookmarks". 3. Select the site you wish to access. PARTNER SITES Southern LINC has partnered with the following leading "wirelessly enabled" web content providers for instant access to weather, information, direction and more. Simply select them from the menu. The Weather Channel - forecasts and weather related news. go2 - location and navigation for movies, dining, financial, travel, contractors, automotive and more. Switchboard - information and directions (white pages, yellow pages, reverse lookup). MY OFFICE (available only with My LINC Office) My Office provides wireless access to up to five e-mail accounts. Applications accessible with My LINC Office are: -- Internet POP 3 - Inbox (i.e. BellSouth, Earthlink, MSN, etc.) -- MS Exchange - Inbox, Contact List and Calendar -- Lotus Notes - Inbox, To Do List and Calendar To set up which e-mail account you want to access wirelessly, you must first configure your account. Configure Your Account To begin, you must initially log into www.southernlinc.com (under Customer Care ­ Manage Your Account) to register as new user and define the e-mail accounts to be accessed. 1. From your computer, go to www.southernlinc.com. 2. Under the "Customer Support" menu, select "Manage Your My LINC Office Account". 3. New users should first click on the "Register" option and complete the registration information. 4. Continue by completing the Configuring & Defining your account pages. 5. Select which e-mail service you want and input your providers URL, your e-mail username and password. Click "Submit". My LINC & My LINC Office User Guide 12/1/2004 Page 3 of 13 My LINC & My LINC Office User Guide Access My LINC Office 1. From the My LINC Office home page, select "My Office". 2. Select the e-mail account you wish to access. My LINC Office Home Page My LINC 1 My Office 2 Bookmarks 3 The Weather Channel 4 go2 5 Switchboard 6 Alert Inbox 7 Settings OK Help My Office Page Mobile Email Select from Menu 1 Ms Exchange 2000 2 Lotus Notes 3 POP 3 Internet Mail OK Internet POP3 Mail As an Internet POP3 user you will have access to your Inbox. Inbox You will be able to view 5 e-mails at time from your Inbox. To view the next 5 e-mails select the "More Mail" option. Select an e-mail and press "OK" to open it. POP3 Menu View You have 7 Messages: 1 Inbox 2 Compose 1 Trip confirmation 2 Product launch info 3 Monthly sales report 4 Meeting follow up 5 Directions to Mtg OK Inbox View OK My LINC & My LINC Office User Guide 12/1/2004 Page 4 of 13 My LINC & My LINC Office User Guide MS Exchange As a MS Exchange user, you will have access to your Inbox, Contact List and Calendar. MS Exchange Home Page MS Exchange 2000 1 Inbox- 25 (3 new) 2 Contacts 3 Calendar 4 Find Names 5 Compose Mail 6 Logout OK Inbox The Inbox will list the number of e-mails in the Inbox and the number of New (Unread) emails. When "Inbox" is selected, your phone screen will look similar to the diagram below. Inbox Page Unread e-mail Takes you to the next 5 e-mails in your Inbox Inbox 1. NEW: Smith, J-Reports 2. NEW: Stephens, S- Today's Mtg 3. NEW: Usher, M- Confirmation 4. Jones, H- Directions to Mtg 5. Davis, K- Thank you 6. Next 7. Compose Mail 8. Main Menu OK Previously read e-mail Write a new e-mail My Office Home Page Scroll down to the e-mail that you want to read and press "OK". Your phone screen will look similar to the example below: From: Smith, J Subject: Reports Date: 12/15/2004: 2:35PM th Please bring your 4 quarter reports to our team meeting next week. 1 More.... 2 Delete 3 Reply 4 Forward 5 Inbox 6 Main Menu Goes back to the MS Exchange Inbox Page Deletes e-mail from handset and desktop Goes to the My Office Home Page My LINC & My LINC Office User Guide 12/1/2004 Page 5 of 13 My LINC & My LINC Office User Guide Contacts The Contact List contains all contact info in your MS Exchange Contact List. You have the ability to send an e-mail and call a contact directly from the Contact List. Below is an example of the Contact Menu View existing contacts Contacts Menu 1 See Contacts List 2 New Contact 3 Find Names 4 Main Menu OK Create a new contact: including First Name, Last Name, Office #, Mobile # and e-mail address Search for contacts by First Name, Last Name or Initials Calendar The calendar will give you a Daily and Weekly view of your appointments. Daily will show the appointments for the current day and Weekly will show the appointments for the current week. Below is an example of the Calendar Menu. Today's Calendar Goes back a page 1 Sales Meeting 2 Weekly Team Meeting 3 Project Update 4 Product training 5 Back 4 Main Menu OK Highlight appointment and press "ok" to view more details When an appointment is selected, more information will be displayed including the Subject, Location, Start/End times and Notes. Subj: Sales Meeting Location: Conference Room Start: 12/31/2004 9:30 AM End: 12/31/2004 11:00 AM Notes: Please be prepared to present YTD sales figures. 1 Back 2 Main Menu OK My LINC & My LINC Office User Guide 12/1/2004 Page 6 of 13 My LINC & My LINC Office User Guide Lotus Notes As a Lotus Notes user, you will have access to your Inbox, To Do List and Calendar Lotus Notes Home Page Lotus Notes 1 Inbox 2 Calendar 3 Compose an Email 4 Show my To Do List Ok Inbox The Inbox allows you view all e-mail received and will display 5 at a time. The Inbox will show the name of the sender and the subject of the message. You can reply or delete e-mail. Below is an example of the Inbox. Inbox View Inbox 1 Sales Report2 RE: Meeting 3 Follow Up Notes4 Conference Info5 Next OK To Do List As a Lotus user you will have access to your To Do List. Select a specific item and view the details which include Subject, Priority, Due Date, Start Date and Notes. 1 Complete Report 2 Verify flight 3 Complete Sales list 4 Call Don Subject Complete Sales List Priority High Due Date 12/18/04 OK View of To Do List OK To Do Details My LINC & My LINC Office User Guide 12/1/2004 Page 7 of 13 My LINC & My LINC Office User Guide Calendar The calendar allows you to view daily appointments, appointments on a weekly basis for future dates and compose an appointment. Calendar 1 Daily 2 Weekly 3 Create an appointment ok December 6, 2004 1>9:30 AM Sales Mtg 2> 11:00 AM Conference call 3> 1:30 PM Team Meeting OK Menu 1 2 3 4 16 Monday 17 Tuesday 18 Wednesday 19 Thursday Sales MTG Conference Room Monthly meeting to discuss YTD attainment OK Back Daily View Weekly View Appointment Detail My LINC & My LINC Office User Guide 12/1/2004 Page 8 of 13 My LINC & My LINC Office User Guide Frequently Asked My LINC Office Questions 1. How do I review information or manage my current My LINC Office account? Log onto http://wea.southernlinc.com/ to review or modify your existing My LINC Office account information. Click login Enter your username and password Click OK. 2. How do I change my existing information? When you have successfully logged onto the website, your current My LINC Office account information will be displayed. To modify your account settings: Click on EDIT (The only piece of information that cannot be changed is your Southern LINC telephone number) Make your changes Enter your PIN Number Confirm your PIN Number Click Save 3. How do I manage my e-mail accounts? My LINC Office provides you with the ability to access and manage up to 5 Microsoft Exchange, Lotus Notes, POP3, or IMAP e-mail accounts. To add an e-mail account, click Add a new E-mail Account for Wireless Access To Edit an existing e-mail account, click Edit To Remove an existing e-mail account, click Remove 4. How do I know when I have received e-mails? My LINC Office gives you the ability to receive Alerts on your Southern LINC phone when you receive emails. You have the ability to determine when and how you are notified of new e-mails. To set up e-mail Alerts: Log onto http://wea.southernlinc.com/ Click on Alerts (under the Email Account(s) section) Specify which e-mails you will receive alerts for and when Click Finish My LINC & My LINC Office User Guide 12/1/2004 Page 9 of 13 My LINC & My LINC Office User Guide 5. Can I view my e-mails with attachments? You have the ability to view e-mails with attachments. However, you cannot open the attachment file and you will not be able to see the attachment file name. 6. Can I forward e-mails that have attachments? Yes. You have the ability to forward all e-mails using My LINC Office, including those that have attachments. 7. What are Quick Responses? When you receive an e-mail on your Southern LINC wireless phone, you always have the ability to reply to it. With Quick Responses, you can reply to e-mails by choosing one of 10 pre-defined notes that are already created for you. To use Quick Notes: Select Reply after you have read the e-mail Scroll to Msg and press Select Highlight Quick Response and press Select Scroll to the Quick Response you want to use and press Select Send your reply 8. Can I change the Quick Responses? You have the ability to personalize all 10 of the Quick Responses. Each one can be changed. There is a character limitation for each Quick Response you modify. To personalize the Quick Responses: Log on http://wea.southernlinc.com/ Click on Edit Quick Responses Enter you personalized response Click Update 9. Can I access my calendar from MY LINC Office? Yes. My LINC Office provides you with ability to view your calendar and appointments by week. My LINC & My LINC Office User Guide 12/1/2004 Page 10 of 13 My LINC & My LINC Office User Guide 10. Can I receive reminder notices for calendar appointments? Yes. You have the ability to receive Calendar Alerts for your appointments (this is very similar to Email Alerts). You have the ability to determine when and how you are notified of new e-mails. To set up e-mail Calendar Alerts: Log onto http://wea.southernlinc.com/ Click on Alerts (under the E-mail Account(s) section) Click the checkbox for "Send me alerts of upcoming calendar appointments" Click Finish You will receive a notification on your Southern LINC wireless phone 15 minutes prior to the beginning of your next calendar appointment. 11. Can I make calendar appointments from my Southern LINC wireless phone? Yes. You have the ability to create a calendar appointment and invite attendees from the end-user's Contact List / Global Address List from your Southern LINC wireless phone. To create a calendar appointment/meeting from your phone: Select Calendar Select Create Meeting or Compose Appt Wednesday August 11, 2004 Today This Week Compose Appt Create Meeting Main Menu Enter the appropriate information to create the Meeting/Appointment. To invite attendees, click on Attendees Enter either First or Last name of invitee Click Submit Select the appropriate party from either your Contact List or Global Address List. Press Select to add invitee (repeat for more invitees) My LINC & My LINC Office User Guide 12/1/2004 Page 11 of 13 My LINC & My LINC Office User Guide Press Submit to create the meeting/appointment 1. Subject: [] 2. Location: [] 3. Description: [] 4. Attendees: [] 5. Start: [05/18/2004 :00 PM] 6. End: [05/18/2004 :00 PM] 7. SUBMIT 8. Clear 9. Main Menu 12. What is the 1-Button Direct E-mail? The 1-Button Direct E-mail feature allows you to send an e-mail from your MS Exchange Global Address List. Once you have identified a contact, you can send them an e-mail from the menu. To use the 1-Button Direct E-mail feature from your Southern LINC phone: Select Contacts Select either Personal Contact or Corp Contact Press Select Highlight First or Last Name Enter Name Select the appropriate person Press Submit Select Send e-mail Compose the e-mail message Press Send My LINC & My LINC Office User Guide 12/1/2004 Page 12 of 13 My LINC & My LINC Office User Guide 13. What is the 1-Button Direct Dial? The 1-Button Direct Dial feature allows you to call a person listed in your MS Exchange Global Address List. Once you have identified a contact, you can call that person using from the menu. To Use the 1-Button Direct Dial feature from your Southern LINC phone: Select Contacts Select either Personal Contact or Corp Contact Press Select Highlight First or Last Name Enter Name Select the appropriate person Press Submit Select the telephone number Press Call My LINC & My LINC Office User Guide 12/1/2004 Page 13 of 13