Title SURFboard Cable Modem SB4220 Series User Guide Click your selection: Introduction Introduces your SURFboard cable modem and the controls on the Top and Front Panel and Rear Panel. Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for Service, and Computer System Requirements. Installation and Configuration Overview Provides an overview and links to cable and configure your SURFboard cable modem, including Setting Up a USB Driver. Troubleshooting Provides suggestions to fix common problems. Contact Us Provides contact information. Frequently Asked Questions Provides answers to common questions about the SURFboard cable modem. Next page SURFboard Cable Modem R WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE. CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE. CAUTION: DO NOT OPEN THE CABLE MODEM. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges. This product was qualified under test conditions that included the use of the supplied cable between system components. To be in compliance with regulations, the user must use this cable and install it properly. Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use. Installation of this product must be in accordance with national wiring codes. To prevent overheating, do not block the ventilation holes on the sides of the cable modem. Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Home Print Exit X ii SURFboard Cable Modem SB4220 Series User Guide This product is provided with a separate Regulatory and Safety Information and Software License and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of-purchase representative, as the case may be. I I THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY AND SAFETY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS. NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE SOFTWARE LICENSE AND WARRANTY INFORMATION CARD. MOTOROLA'S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER. Copyright © 2002 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft and Windows are registered trademarks and Windows Me and Windows XP are trademarks of Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a registered trademark of Apple Computer, Inc. Netscape and Navigator are registered trademarks of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in the United States and other countries. All other product or service names are the property of their respective owners. © Motorola, Inc. 2002. Home Print Exit X iii SURFboard Cable Modem SB4220 Series User Guide Contents Introduction .............................................................................................................................. 1 Top and Front Panel ................................................................................................................. 2 Rear Panel ................................................................................................................................. 3 Before You Begin ..................................................................................................................... 4 Precautions ............................................................................................................................... 5 Signing Up for Service ............................................................................................................. 6 Computer System Requirements ............................................................................................ 7 Ethernet Card ........................................................................................................................ 7 USB Connection ...................................................................................................................7 Installation and Configuration Overview ............................................................................... 8 Cabling and Startup for a Single User .................................................................................... 9 Setting Up a USB Driver ........................................................................................................11 Setting Up a USB Driver in Windows 98 .............................................................................. 12 Setting Up a USB Driver in Windows 2000 .......................................................................... 16 Setting Up a USB Driver in Windows Me ............................................................................. 20 Setting Up a USB Driver in Windows XP .............................................................................. 21 Configuring TCP/IP ................................................................................................................ 22 Home Print Exit X iv SURFboard Cable Modem SB4220 Series User Guide Configuring TCP/IP in Windows 95, 98, or Me ..................................................................... 23 Configuring TCP/IP in Windows 2000 or XP ........................................................................ 26 Verifying the IP Address in Windows 95, 98, or Me ........................................................... 30 Verifying the IP Address in Windows 2000 or XP ............................................................... 31 Cabling for Multiple Users ..................................................................................................... 33 Ethernet and USB ............................................................................................................... 33 Ethernet .............................................................................................................................. 34 Troubleshooting ..................................................................................................................... 35 Front-Panel Lights and Error Conditions ............................................................................. 37 Removing the USB Driver from Windows 98 or Me ............................................................ 38 Removing the USB Driver from Windows 2000 ...................................................................42 Removing the USB Driver from Windows XP ...................................................................... 47 Contact Us .............................................................................................................................. 54 Frequently Asked Questions ................................................................................................. 55 Glossary .................................................................................................................................. 57 Software License .................................................................................................................... 59 Home Print Exit X v SURFboard Cable Modem SB4220 Series User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Introduction Easier! Unlike dial-up modems or ISDN, you're always on, always connected. For easiest set-up, use the Installation Assistant on the SURFboard Cable Modem CD-ROM. Congratulations, you have a new Motorola® SURFboard cable modem! It provides high-speed access to the Internet and other online services. This cable modem transmits and receives data much faster than traditional dial-up or ISDN modems. Unlike a dial-up modem, your SURFboard cable modem is always online. Just open your browser and surf! You can use your high-speed, upgradeable cable modem to connect one or more computers in your home or business to the Internet. You can connect: Faster! Your cable modem is up to 100 times faster than a dial-up modem. It lets you enjoy surfing the web without the long wait. Because many network and other factors can affect performance, the actual speed will vary. I I I I A single computer equipped with a Universal Serial Bus (USB) port directly to the USB port on the SURFboard cable modem A single computer equipped with an Ethernet adapter directly to the Ethernet port on the SURFboard cable modem Two computers; one to the USB port and one to the Ethernet port Up to 32 computers to a single SURFboard cable modem using an Ethernet hub Better! Your cable modem is made by the company with over 50 years of cable TV expertise. Home Print Exit X 1 SURFboard Cable Modem SB4220 Series User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License The model number and Standby button position on your cable modem may be different than in the illustrations and screen images in this guide. Top and Front Panel For added security, you can press the Standby button (1) to suspend your Internet connection. No data is transmitted or received and the Standby button lights. All other lights turn off until you press the Standby button again. The lights provide information about power, communications, and errors: Key Light 1 Flashing Startup diagnostics in progress Scanning for a receive (downstream) channel connection Scanning for a send (upstream) channel connection. Scanning for a network connection Transmitting or receiving data This light does not flash On The cable modem is powered on The downstream channel is connected The upstream channel is connected The startup process is complete Transferring a large amount of data Internet service is blocked because the Standby button was pressed. If this light is on, all other lights are off. 2 3 Power Receive Send Online Activity Standby 2 3 4 5 6 7 4 5 6 7 During normal operation, the Power, Receive, Send, and Online lights are on and the Activity light flashes when the cable modem is transferring data. Home Print Exit X 2 SURFboard Cable Modem SB4220 Series User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Rear Panel The rear panel provides cabling connectors, status lights, and the power receptacle. Key Item 1 Description The Ethernet port provides a connection to Ethernet equipped computers using a cable terminated with an RJ-45 connector. The adjacent lights are: 10 -- On if there is a 10Base-T Ethernet connection. It flashes during data transfer. 100 -- On if there is a 100Base-T Ethernet connection. It flashes during data transfer. 1 2 3 4 2 3 USB The USB port provides a connection to USB equipped computers. If you experience a problem, you can push this recessed button to reset the cable modem (see "Troubleshooting" on page 35). Resetting may take 5 to 30 minutes because the cable modem must find and lock on the appropriate communications channels. The CABLE port provides a connection to the coaxial cable (coax) outlet. · 4 5 CABLE POWER The POWER connector provides power to the cable mod ...