Title SB5100 Series Cable Modem User Guide Click your selection (there is a complete Contents on page v): Introduction Introduces your SURFboard cable modem and the controls on the Top and Front Panel and Rear Panel. Before You Begin Lists the items needed to install your SURFboard cable modem and describes Precautions, Signing Up for Service, and Computer System Requirements. Installation and Configuration Overview Provides an overview and links for cabling and configuring your SURFboard cable modem, including Setting Up a USB Driver. Troubleshooting Provides suggestions to fix common problems. Contact Us Provides contact information. Frequently Asked Questions Provides answers to common questions about the SURFboard cable modem. SURFboard Cable Modem R WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS DEVICE TO RAIN OR MOISTURE. THE DEVICE SHALL NOT BE EXPOSED TO DRIPPING OR SPLASHING AND NO OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, SHALL BE PLACED ON THE DEVICE. CAUTION: TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES. TO PREVENT ELECTRICAL SHOCK, DO NOT USE THIS PLUG WITH AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE BLADES CAN BE FULLY INSERTED TO PREVENT BLADE EXPOSURE. CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS UNLESS YOU ARE QUALIFIED TO DO SO. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. Caution: Changes Or Modifications Not Expressly Approved By The Party Responsible For Compliance Could Void The User's Authority To Operate The Equipment. It is recommended that the customer install an AC surge arrestor in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges. This product was qualified under test conditions that included the use of the supplied cable between system components. To be in compliance with regulations, the user must use this cable and install it properly. Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use. Installation of this product must be in accordance with national wiring codes. To prevent overheating, do not block the ventilation holes on the sides of the cable modem. Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. SB5100 Series Cable Modem User Guide ii Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · · · · Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. SB5100 Series Cable Modem User Guide iii This device must be installed and used in strict accordance with the manufacturer's instructions as described in the user documentation that comes with the product. This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. This product is provided with a separate a separate Regulatory, Safety, Software License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point-of-purchase representative, as the case may be. · · THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS. NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLA'S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER. Copyright © 2005 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, and Windows Me are registered trademarks and Windows XP is a trademark of Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a registered trademark of Apple Computer, Inc. Navigator is a registered trademark of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in the United States and other countries. Linux is a registered trademark of Linus Torvalds. All other product or service names are the property of their respective owners. © Motorola, Inc. 2005. SB5100 Series Cable Modem User Guide iv Contents Introduction ............................................................................................................................................ 1 Top and Front Panel .............................................................................................................................. 2 Rear Panel .............................................................................................................................................. 3 Before You Begin ................................................................................................................................... 4 Precautions ............................................................................................................................................ 5 Signing Up for Service .......................................................................................................................... 6 Computer System Requirements ......................................................................................................... 7 Ethernet Card ..................................................................................................................................... 7 USB Connection ................................................................................................................................ 7 Installation and Configuration Overview ............................................................................................. 8 Cabling and Startup for a Single User ................................................................................................. 9 Setting Up a USB Driver ...................................................................................................................... 11 Setting Up a USB Driver in Windows 98 Second Edition ................................................................. 12 Setting Up a USB Driver in Windows 2000 ........................................................................................ 16 Setting Up a USB Driver in Windows Me ........................................................................................... 20 Setting Up a USB Driver in Windows XP ........................................................................................... 21 Configuring TCP/IP .............................................................................................................................. 22 Configuring TCP/IP in Windows 95, Windows 98 SE, or Windows Me ........................................... 23 Configuring TCP/IP in Windows 2000 ................................................................................................ 26 SB5100 Series Cable Modem User Guide v Configuring TCP/IP in Windows XP ................................................................................................... 30 Verifying the IP Address ..................................................................................................................... 36 Verifying the IP Address in Windows 95, Windows 98 SE, or Windows Me .................................. 37 Verifying the IP Address in Windows 2000 or Windows XP ............................................................ 38 Renewing Your IP Address ................................................................................................................. 39 Cabling for Multiple Users .................................................................................................................. 40 Ethernet and USB ............................................................................................................................ 40 Ethernet ........................................................................................................................................... 41 Troubleshooting .................................................................................................................................. 42 Front-Panel Lights and Error Conditions .......................................................................................... 44 Removing the USB Driver from Windows 98 Second Edition or Windows Me .............................. 45 Removing the USB Driver from Windows 2000 ................................................................................ 47 Removing the USB Driver from Windows XP ................................................................................... 50 Running the Motorola USB Driver Removal Utility ........................................................................... 55 Contact Us ............................................................................................................................................ 59 Frequently Asked Questions .............................................................................................................. 60 Glossary ............................................................................................................................................... 62 Software License ................................................................................................................................. 64 SB5100 Series Cable Modem User Guide vi Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Introduction Easier! Unlike dial-up modems or ISDN, you're always on, always connected. For easiest set-up, use the Installation Assistant on the SURFboard Cable Modem CD-ROM. Congratulations, you have a new Motorola® SURFboard® cable modem. It provides high-speed access to the Internet and other online services. This cable modem transmits and receives data much faster than traditional dial-up or ISDN modems. Unlike a dial-up modem, your cable modem is always online. Just open your browser a ...