PCS Service www.sprintpcs.com Copyright © 2004 Sprint Spectrum L.P. All rights reserved. No reproduction in whole or in part without prior written approval. Sprint, the diamond logo design, and all other Sprint marks referenced herein are trademarks of Sprint Communications Company L.P. All other trademarks are the property of their respective owners. Printed in the U.S.A. Motorola, Inc., Consumer Advocacy Office 1307 East Algonquin Road Schaumburg, IL 60196 1-800-331-6456 (United States) 1-888-390-6456 (TTY/TDD United States) 1-800-461-4575 (Canada) www.motorola.com (United States) www.motorola.ca (Canada) MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2004. Software Copyright Notice The Motorola products described in this manual may include copyrighted Motorola and third party software stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in the Motorola products may not be modified, reverse-engineered, distributed, or reproduced in any manner to the extent allowed by law. Furthermore, the purchase of the Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or any third party software provider, except for the normal, non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product. Manual number: 6809478A34-O Cover number: 8988485L61-O Table of Contents Safety and General Information . . . . . . . . . . . . . . . . . . . . . . I How to Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Getting Advanced Phone and Service Information . . . . . . ii Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Basics of Your PCS Phone . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Your New PCS Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Your Phone's Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Turning Your Phone On and Off . . . . . . . . . . . . . . . . . . . 15 Turning Your Phone On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Turning Your Phone Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Using the Battery and Charger . . . . . . . . . . . . . . . . . . . . 16 Installing and Removing the Battery . . . . . . . . . . . . . . . . . . . . . 16 Charging the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . 17 Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Signal Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Controlling Your Roaming Experience . . . . . . . . . . . . . 19 Setting Your Phone's Roam Mode . . . . . . . . . . . . . . . . . . . . . . . 19 Call Guard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Feature Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Using Your Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Saving Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Finding Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Making a Call From Your Phone Book . . . . . . . . . . . . . . . . . . . . 22 Changing Your Phone's Settings . . . . . . . . . . . . . . . . . . 23 Changing the Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Adjusting the Ringer, Voice, Headset, Alarm, Key Beep, and Auto Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Adjusting Volume During a Conversation . . . . . . . . . . . . . . . . . 24 TTY Use With PCS Service From Sprint . . . . . . . . . . . . . . . . . . . 24 Sending and Receiving Messages . . . . . . . . . . . . . . . . . 26 Setting Up Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Retrieving Your Voicemail Messages . . . . . . . . . . . . . . . . . . . . . 26 Accessing Your Voicemail From Another Phone . . . . . . . . . . . 26 PCS Service Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Three-Way Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 PCS Voice CommandSM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Your Phone's Special Features . . . . . . . . . . . . . . . . . . . . 30 Accessories for Your Phone . . . . . . . . . . . . . . . . . . . . . . 31 How to Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Terms and Conditions & Warranty Information . . . . . . 34 Terms and Conditions of Services . . . . . . . . . . . . . . . . . . . . . . . 34 Consumer Information on Wireless Phones from the FDA . . . . . . . . . . . . . . . . . . . . 51 Specific Absorption Rate Data . . . . . . . . . . . . . . . . . . . . 57 Motorola Limited Warranty for the United States and Canada . . . . . . . . . . . . . . . . . . . . . . . . 59 What Does this Warranty Cover? . . . . . . . . . . . . . . . . . . . . . . . . 59 Who is Covered? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 What Will Motorola Do? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 How to Obtain Warranty Service or Other Information . . . . . . 62 What Other Limitations Are There? . . . . . . . . . . . . . . . . . . . . . . 63 Product Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . Export Law Assurances . . . . . . . . . . . . . . . . . . . . . . . . . . RF Energy Interference . . . . . . . . . . . . . . . . . . . . . . . . . . Wireless: The New Recyclable . . . . . . . . . . . . . . . . . . . . 65 65 65 66 Safety and General Information IMPORTANT INFORMATION ON SAFE AND EFFICIENT OPERATION. READ THIS INFORMATION BEFORE USING YOUR PHONE. The information provided in this document supersedes the general safety information in user's guides published prior to December 1, 2002. Exposure To Radio Frequency (RF) Energy Your phone contains a transmitter and a receiver. When it is ON, it receives and transmits RF energy. When you communicate with your phone, the system handling your call controls the power level at which your phone transmits. Your Motorola phone is designed to comply with local regulatory requirements in your country concerning exposure of human beings to RF energy. Operational Precautions To assure optimal phone performance and make sure human exposure to RF energy is within the guidelines set forth in the relevant standards, always adhere to the following procedures. External Antenna Care Use only the supplied or Motorola-approved replacement antenna. Unauthorized antennas, modifications, or attachments could damage the phone. Do NOT hold the external antenna when the phone is IN USE. Holding the external antenna affects call quality and may cause the phone to operate at a higher power level I than needed. In addition, use of unauthorized antennas may result in non-compliance with the local regulatory requirements in your country. Phone Operation When placing or receiving a phone call, hold your phone as you would a wireline telephone. Body-Worn Operation To maintain compliance with RF energy exposure guidelines, if you wear a phone on your body when transmitting, always place the phone in a Motorolasupplied or approved clip, holder, holster, case, or body harness for this phone, if available. Use of accessories not approved by Motorola may exceed RF energy exposure guidelines. If you do not use one of the body-worn accessories approved or supplied by Motorola, and are not using the phone held in the normal use position, ensure the phone and its antenna are at least 1/16 inch (1.5 centimeters) from your body when transmitting. Data Operation When using any data feature of the phone, with or without an accessory cable, position the phone and its antenna at least 1 inch (2.5 centimeters) from your body. Approved Accessories Use of accessories not approved by Motorola, including but not limited to batteries and antennas, may cause your phone to exceed RF energy exposure guidelines. For a list of approved Motorola accessories, visit our website at www.Motorola.com. II RF Energy Interference/Compatibility Note: Nearly every electronic device is susceptible to RF energy interference from external sources if inadequately shielded, designed, or otherwise configured for RF energy compatibility. In some circumstances your phone may cause interference. Facilities Turn off your phone in any facility where posted notices instruct you to do so. These facilities may include hospitals or health care facilities that may be using equipment that is sensitive to external RF energy. Aircraft When instructed to do so, turn off your phone when on board an aircraft. Any use of a phone must be in accordance with applicable regulations per airline crew instructions. Medical Devices Pacemakers Pacemaker manufacturers recommend that a minimum separation of 6 inches (15 centimeters) be maintained between a handheld wireless phone and a pacemaker. Persons with pacemakers should: ALWAYS keep the phone more than 6 inches (15 centimeters) from your pacemaker when the phone is turned ON. NOT carry the phone in the breast pocket. Use the ear opposite the pacemaker to minimize the potential for interference. Turn OFF the phone immediately if you have any reason to suspect that interference is taking place. III Hearing Aids Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives. Other Medical Devices If you use any other personal medical device, consult the manufacturer of your device to determine if it is adequately shielded from RF energy. Your physician may be able to assist you in obtaining this information. Use While Driving Check the laws and regulations on the use of phones in the area where you drive. Always obey them. When using your phone while driving, please: Give full attention to driving and to the road. Use handsfree operation, if available. Pull off the road and park before making or answering a call if driving conditions so require. Responsible driving best practices may be found in the "Wireless Phone Safety Tips" at the end of this manual and at the Motorola website: www.Motorola.com/callsmart. Operational Warnings For Vehicles With an Air Bag Do not place a phone in the area over an air bag or in the air bag deployment area. Air bags inflate with great force. If a phone is placed in the air bag deployment area and the air bag inflates, the phone may be propelled with great force and cause serious injury to occupants of the vehicle. IV Potentially Explosive Atmospheres Turn off your phone prior to entering any area with a potentially explosive atmosphere. Do not remove, install, or charge batteries in such areas. Sparks in a potentially explosive atmosphere can cause an explosion or fire resulting in bodily injury or even death. Note: The areas with potentially explosive atmospheres referred to above include fueling areas such as below decks on boats, fuel or chemical transfer or storage facilities, areas where the air contains chemicals or particles, such as grain, dust, or metal powders. Areas with potentially explosive atmospheres are often but not always posted. Blasting Caps and Areas To avoid possible interference with blasting operations, turn OFF your phone when you are near electrical blasting caps, in a blasting area, or in areas posted "Turn off electronic devices." Obey all signs and instructions. Batteries Batteries can cause property damage and/or bodily injury such as burns if a conductive material such as jewelry, keys, or beaded chains touch exposed terminals. The conductive material may complete an electrical circuit (short circuit) and become quite hot. Exercise care in handling any charged battery, particularly when placing it inside a poc ...