User manual MOTOROLA VT2442

User Guide VT2442 Voice Gateway Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Your Internet Telephone Service and Emergency Medical Services (EMS) Vonage provides access to public emergency call services to all customers. The details vary depending on the country in which you subscribe to Vonage Internet telephone service: Country United Kingdom United States of America Refer To Your Internet Telephone Service and 999 in the United Kingdom Your Internet Telephone Service and 911 in the United States Your Internet Telephone Service and 999 in the United Kingdom Vonage provides access to public emergency call services to all customers. When you dial 999, your call is routed from the Vonage network to national emergency operators who will handle your call. Caution! IMPORTANT: When using this VT2442 voice gateway, you CANNOT make any calls, including an emergency call, and 999 location services WILL NOT be available, under the following circumstances: · · · Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails You lose electrical power Your broadband, ISP, or Vonage service is suspended or terminated When using this voice gateway, you may be able to make an emergency call to an operator, but E999 location services may not be available, under the following circumstances: · · · You have changed the physical address of your voice gateway, and you did not update or otherwise advise Vonage of this change. You are using a non-U.K. telephone number. There are delays in making your location information available in or through the local automatic location information database. Note: Vonage, not Motorola, is responsible for the provision of VoIP telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment. To learn more about 999 and Vonage Internet Phone Service, go to http://www.vonage.co.uk/features.php?feature=911. VT2442 Voice Gateway User Guide ii Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Your Internet Telephone Service and 911 in the United States Caution! IMPORTANT: When using this VT2442 voice gateway, you CANNOT make any calls, including an emergency call, and E911 location services WILL NOT be available, under the following circumstances: · · · Your broadband Internet Service Provider (ISP) connection goes down, is lost, or otherwise fails You lose electrical power Your broadband, ISP, or Vonage service is suspended or terminated When using this voice gateway, you may be able to make an emergency call to an operator, but E911 location services may not be available, under the following circumstances: · · · You have changed the physical address of your voice gateway, and you did not update or otherwise advise Vonage of this change. You are using a non-U.S. telephone number. There are delays in making your location information available in or through the local automatic location information database. Note: Vonage, not Motorola, is responsible for the provision of VoIP telephone services through this equipment. Motorola shall not be liable for, and expressly disclaims, any direct or indirect liabilities, damages, losses, claims, demands, actions, causes of action, risks or harms arising from or related to the services provided through this equipment. For more information about 911 and Vonage Internet Phone Service, go to http://www.vonage.com/911. Important Safety Information WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT. CAUTION: TO PREVENT ELECTRIC SHOCK, THIS EQUIPMENT MAY REQUIRE A GROUNDING CONDUCTOR IN THE LINE CORD. CONNECT THE UNIT TO A GROUNDING TYPE AC WALL OUTLET USING THE POWER CORD SUPPLIED WITH THE UNIT. CAUTION: THIS PRODUCT WAS QUALIFIED UNDER TEST CONDITIONS THAT INCLUDED THE USE OF THE SUPPLIED CABLES BETWEEN SYSTEMS COMPONENTS. TO ENSURE REGULATORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES AND INSTALL THEM PROPERLY. CAUTION: DIFFERENT TYPES OF CORD SETS MAY BE USED FOR CONNECTIONS TO THE MAIN SUPPLY CIRCUIT. USE ONLY A MAIN LINE CORD THAT COMPLIES WITH ALL APPLICABLE PRODUCT SAFETY REQUIREMENTS OF THE COUNTRY OF USE. CAUTION: INSTALLATION OF THIS PRODUCT MUST BE IN ACCORDANCE WITH NATIONAL WIRING CODES AND CONFORM TO LOCAL REGULATIONS. CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR COMPLIANCE COULD VOID USER'S AUTHORITY TO OPERATE THE EQUIPMENT. VT2442 Voice Gateway User Guide iii Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License IMPORTANT SAFETY INSTRUCTIONS -- When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: · · · · · · · · · · · · · · · · · · · · · · · Read all of the instructions listed here and/or in the user manual before you operate this equipment. Give particular attention to all safety precautions. Retain the instructions for future reference. This device must be installed and used in strict accordance with manufacturer's instructions as described in the user documentation that comes with the product. Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this equipment. Comply with all instructions that accompany this equipment. Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the product. Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place unit to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. Do not connect the plug into an extension cord, receptacle, other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this equipment on a stable surface. It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges. Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Operate this product only from the type of power source indicated on the product's marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company. Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire. They may explode. Check with local codes for possible special disposal instructions. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified Telecommunication Line Cord. Disconnect TNV circuit connector(s) before disconnecting power. Disconnect TNV circuit connector before removing cover. Upon completion of any service or repairs to this product, ask the service technician to perform safety checks to determine that the product is in safe operating condition. SAVE THESE INSTRUCTIONS VT2442 Voice Gateway User Guide iv Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License FCC Compliance Class B Digital Device This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: · · · · Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Changes or modification not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Canadian Compliance This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numerique de la class B est conforme la norme NMB-003 du Canada. FCC Certification This product contains a radio transmitter and accordingly has been certified as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled with FCC ID and the FCC logo. Canada - Industry Canada (IC) This Class B digital device complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance. VT2442 Voice Gateway User Guide v Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Regulatory, Safety, Software License, and Warranty Information Card This product is provided with a separate Regulatory, Safety, Software License, and Warranty Information card. THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL STANDARDS APPLY TO ALL MODELS. NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT, EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLA'S WARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED, RECONDITIONED, OR REISSUED BY YOUR SERVICE PROVIDER. Copyright © 2006 by Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time. MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Vonage, The Broadband Phone Company, and Vonage Digital Voice are registered service marks owned and used under license from Vonage Marketing, Inc., a wholly owned subsidiary of Vonage Holdings Corp. Microsoft, Windows, Windows Me, and Windows NT are either trademarks or registered trademarks of Microsoft Corporation in the U.S and/or other countries. Microsoft Windows screen shots are used by permission of Microsoft Corporation. Macintosh is a registered trademark of Apple Computer, Inc. Linux is a registered trademark of Linus Torvalds. Adobe and Reader are registered trademarks of Adobe Systems, Incorporated in the United States and other countries. Netscape and Navigator are registered trademarks of Netscape Communications Corporation. UNIX is a registered trademark of the Open Group in the United States and other countries. Firefox is a registered trademark of the Mozilla Foundation. DOCSIS is a registered trademark of Cable Television Laboratories, Inc. All other product or service names are the property of their respective owners. VT2442 Voice Gateway User Guide vi Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Contents Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 Sample Wired Home or Small-Office Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Gather Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Connect the VT2442 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Installation With an Existing Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installation With a Standard Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Connecting Your Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Logging In to the VT2442 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 Configuration Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Exporting the VT2442 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Importing the Saved Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Restarting the VT2442 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 Logging Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16 WAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 WAN Setup for PPPoE (DSL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 WAN Setup for a Static IP Address (Cable Modem) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 WAN Setup for DHCP (Cable Modem) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 LAN Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 Advanced Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 ADVANCED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 UPnP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 IP QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25 IP QoS Traffic Rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Custom Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 DMZ Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 IP Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Custom IP Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 LAN Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34 Web Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35 Dynamic DNS Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36 Multicast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37 Static Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38 Dynamic Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39 Remote Web Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40 VT2442 Voice Gateway User Guide vi Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Remote SSH Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41 Ethernet Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42 TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Restore Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43 Import/Export Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44 Remote Log ­ Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 User Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46 Ping Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48 STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Network Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50 DDNS Update Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51 DHCP Clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52 System Log ­ Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Configuring TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Configuring TCP/IP in Windows 95, Windows 98, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54 Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57 Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60 Verifying the IP Address in Windows 95, Windows 98, or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . .64 Verifying the IP Address in Windows 2000 or Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Resetting All of Your Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Replacing an Existing Router with the VT2442 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67 Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 VT2442 Voice Gateway User Guide vii Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Overview The VT2442 Voice Gateway enables up to two standard analog telephones to use digital telephone services over a broadband Internet connection. The broadband connection can be any high-speed data service through either: · · A cable modem connected to coaxial cable from a cable television company A DSL (digital subscriber line) modem connected to telephone wiring from a telephone company The VT2442 provides four Ethernet ports and a built-in router for a home or small office local area network (LAN). It is ideal for your home, home office, or small business/enterprise. You can connect up to four computers or other Ethernet devices directly to the VT2442. By adding hubs or other routers, you can expand your network up to the recommended maximum of 16 connected devices. The computers on the VT2442 network must: · · Have a 10Base-T or 10/100Base-T Ethernet adapter Be running Microsoft® Windows®, Macintosh® OS, Linux®, or UNIX® Features The VT2442 Voice Gateway provides: · · · · · · · · · · Up to two lines of robust, full-featured telephone and fax service Voice-over-data prioritization so you can speak on the phone while using the Internet with no reduction in voice quality Full network connectivity in a single unit, eliminating the cost and clutter of stand-alone routers and hubs VPN passthrough support for remote access to enterprise applications Portability to plug into any broadband connection (cable or DSL) Plug-and-play installation Compact, low-profile design Easy Web-based configuration (see "Basic Configuration" on page 13) Support for features such as caller ID, call waiting, three-way calling, and call forwarding Firewall to help protect your network against external attacks VT2442 Voice Gateway User Guide 1 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Sample Wired Home or Small-Office Network The VT2442 Voice Gateway provides advanced routing and four Ethernet ports, enabling you to connect up to four computers without a separate hub or router: Internet Cable or DSL modem To AC power If you connect the VT2442 directly to your cable or DSL modem, it can prioritize voice calls over data traffic to help ensure high-quality phone service. W VT2442 Voice Gateway User Guide 2 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Front Panel The front panel provides the following lights: Light Phone 1, 2 Description Indicates the status of phone line one and optional line two, respectively: · Solid green -- The phone for that line is on hook, registered with Vonage, and ready for use. · Blinking green -- The phone for that line is ringing or off hook. · Blinking orange -- You have voice mail. · Both blinking rapidly in unison with the Power light -- The voice gateway is downloading a firmware upgrade from Vonage. Please do not unplug or disconnect your voice gateway while it is downloading firmware. · Off -- The phone line is not registered for Vonage service. You cannot use it for phone calls. Indicates the Internet connection speed: · Solid green -- 100Base-T · Solid yellow -- 10Base-T Flashes when there is activity on the Internet connection. Indicates the speed of the respective Ethernet connection: · Solid green -- 100Base-T · Solid yellow -- 10Base-T Flashes when there is activity on the respective Ethernet connection. If it is ever red -- blinking or solid -- restart the voice gateway (see "Restarting the VT2442" on page 16). During a normal start-up, it lights in the following sequence: · Blinking once -- You have turned the voice gateway on by plugging it in to AC power. · Blinking twice -- The voice gateway is retrieving its IP address. · Blinking three times -- The voice gateway is downloading its configuration file from Vonage. · Blinking four times -- The voice gateway is connecting to the Vonage server. · (Optional) Blinking rapidly in unison with the Phone 1 and 2 lights -- The voice gateway is downloading a firmware upgrade from Vonage. Please do not unplug or disconnect your voice gateway while it is downloading firmware. · Solid green -- The voice gateway has successfully registered with Vonage. If a firmware upgrade was needed, it has been successfully completed. Internet Ethernet 1, 2, 3, 4 Power VT2442 Voice Gateway User Guide 3 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Rear Panel The rear panel provides the following ports: 1 2 3 4 5 Key Item 1 2 Power Reset Description Connector for a 12 V adapter that you plug into an AC power outlet Press to restart the VT2442; you can also restart your voice gateway using its graphical user interface (GUI) as described in "Restarting the VT2442" on page 16 Yellow Ethernet ports for up to four computers, gaming machines, printers, or other devices you can connect to an Ethernet network Blue Ethernet port to your cable or DSL modem Green ports for phones one and two (optional). If you subscribe to only one phone line from Vonage, you must connect your phone to the Phone 1 port. 3 Ethernet 1, 2, 3, 4 Internet Phone 1 and 2 4 5 VT2442 Voice Gateway User Guide 4 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Installation To install your VT2442, you need to: · · · Review "Before You Begin" on page 5 and "Precautions" on page 6 Gather Information (see page 6) Connect the VT2442 (see page 6) Before You Begin Before you begin installation, check that you received the following items with your VT2442: Item AC adapter Description Connects the VT2442 to an AC electrical outlet (the plug shown is for the USA; yours may look different) Ethernet cables Blue cable connects the Internet port on your VT2442 to your cable or DSL modem Yellow cable connects an Ethernet port on your VT2442 to a computer or other network device Vertical mounting stand VT2442 Voice Gateway Quick Start Guide Telephone Jack Adapter (UK only) Provides vertical mounting on a desktop or other flat surface to use less space Provides instructions to quickly set up and configure your voice gateway Converts a British BT431 telephone cord to RJ-11 to connect to the voice gateway In addition to your VT2442 voice gateway, you also need: · · · An established DSL or cable Internet connection One or two touch-tone telephones One or more computers with these minimum requirements: -- Pentium-class processor or faster -- 16 MB of memory -- 10 MB of hard disk space available -- Windows® 98, Windows 98 SE, Windows Me®, Windows NT®, Windows XPTM A 10/100Base-T category 3 or better straight-through Ethernet cable with RJ-45 terminators for each computer to be wired to the network (the yellow cable provided with the voice gateway connects one computer) · If you purchased your VT2442 voice gateway from a retail location, you must first activate your Vonage® Phone Service. You will need to provide the WAN MAC ID on the bottom of the VT2442. · · In the USA, visit www.vonage.com/activate In the United Kingdom, visit www.vonage.co.uk/activate VT2442 Voice Gateway User Guide 5 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License Precautions Postpone installation until there is no risk of thunderstorm or lightning activity in the area. To prevent overheating the VT2442, do not block the ventilation holes on the unit. Do not open the VT2442. Refer all service to Vonage. Caution! We recommend powering your VT2442 through a surge protector or universal power supply (UPS). Gather Information You may need to obtain the following information about your high-speed Internet connection: · · For a DSL connection only, your user name and password For a cable modem connection using static IP addresses only, your IP address, subnet mask, default gateway, and DNS server IP address or addresses If you already have a router, we recommend printing its configuration screens to use for reference during Basic Configuration. Connect the VT2442 · If you already have a router, use instructions A: Installation With an Existing Router (see page 7). If you have more than one computer connected to a single Internet connection, you have a router. · If your cable or DSL modem has a built-in router with multiple computers connected, you should also use instructions A. Some cable data and DSL providers supply modems containing a router. If your modem has multiple Ethernet ports, it probably contains a router. If you are not sure, call your cable or DSL provider and ask them whether your modem contains a router. · If you have a standard cable or DSL modem with just one computer connected, use instructions B: Installation With a Standard Modem (see page 9). You can place the VT2442 on a flat surface horizontally or vertically. For vertical installation, insert the voice gateway into the supplied base stand. The voice gateway slides snugly into a notch in the stand to keep it stable. VT2442 Voice Gateway User Guide 6 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License A Installation With an Existing Router Internet Cable or DSL modem Existing router To AC power Computer to configure the VT2442 You must connect a phone to the Phone 1 port Optional phone or fax machine for a second line from Vonage 1 2 3 4 5 6 7 Unplug your cable or DSL modem power cord or adapter. Unplug your router power cord or adapter. Please leave your modem and router connected to the cable or phone line that provides your Internet connection. Disconnect one computer from your router. Connect one end of the blue Ethernet cable to an Ethernet port on your router. Connect the other end of the blue Ethernet cable to the blue Ethernet port labelled Internet on the rear panel of your voice gateway. Connect one end of the yellow Ethernet cable to the Ethernet 1 port on your voice gateway. Connect the other end of the yellow Ethernet cable to the Ethernet port on the computer you disconnected in step 3. VT2442 Voice Gateway User Guide 7 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License 8 Plug your cable or DSL modem power cord or adapter into an AC power outlet. Refer to the instructions provided with the modem. IMPORTANT: Before you continue, be sure to allow enough time for your modem to complete its start-up process. Refer to the information provided by the modem manufacturer. For example, startup for a Motorola SURFboard cable modem is complete when its Power, Receive, Send, and Online lights are on and no longer flashing. 9 Plug your router power cord or adapter into an AC power outlet. Be sure to allow enough time for your router to complete its start-up process. Refer to the instructions provided with the router. 10 Connect the power adapter supplied with your voice gateway to the Power connector on its rear panel. 11 Plug the other end into an AC power outlet. This turns on your voice gateway. The VT2442 does not have an On/Off power switch. The Power light on the front panel performs a series of blinks as described in "Front Panel" on page 3. You should not unplug your voice gateway when it is not in use. IMPORTANT: Before you continue, be sure to allow enough time for your voice gateway to complete its start-up process. VT2442 startup is complete when the Power light on its front panel lights solid green. This usually takes a few minutes. We recommend plugging the VT2442 power adapter into an electrical outlet that is grounded and equipped with a surge protector or UPS. 12 Turn on your computer. The Ethernet 1 light on the VT2442 front panel should light. IMPORTANT: Before you continue, be sure the VT2442 Power, Ethernet 1, and Internet lights are all on. 13 On your computer, open a Web browser such as Microsoft Internet Explorer, Netscape Navigator®, or Mozilla Firefox®. 14 Check your Internet connection by visiting any website. If your Internet connection does not work, see "Troubleshooting" on page 66. If your Internet connection works, go to C "Connecting Your Telephone" on page 12. VT2442 Voice Gateway User Guide 8 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License B Installation With a Standard Modem Internet Cable or DSL modem To AC power You must connect a phone to the Phone 1 port Optional phone or fax machine for a second line from Vonage 1 2 3 Shut down your computer properly. Follow the instructions provided with the computer. Unplug your cable or DSL modem power cord or adapter. Disconnect any cables connecting your computer to the modem. Please leave your modem connected to the cable or phone line that provides your Internet connection. Hint: Your modem should remain off for about 10 minutes to "clear its memory" so it can recognize the VT2442 when you turn it back on. You can continue with the installation during this time. 4 5 6 7 Connect one end of the blue Ethernet cable to the Ethernet port on your modem. Connect the other end of the blue Ethernet cable to the blue Ethernet port labeled Internet on the rear panel of your voice gateway. Connect one end of the yellow Ethernet cable to the Ethernet 1 port on your voice gateway. Connect the other end of the yellow Ethernet cable to the Ethernet port on your computer. Note: If your high-speed Internet connection was through USB and your computer does not have an Ethernet adapter, see "Troubleshooting" on page 66 for information. Optionally, you can connect up to three more computers directly to the other VT2442 Ethernet ports (2, 3, or 4) using Ethernet cables. You can purchase additional Ethernet cables from any electronics or computer retailer. VT2442 Voice Gateway User Guide 9 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License 8 Plug your cable or DSL modem power cord or adapter into an AC power outlet. Refer to the instructions provided with the modem. IMPORTANT: Before you continue, be sure to allow enough time for your modem to complete its start-up process. Refer to the information provided by the modem manufacturer. For example, startup for a Motorola SURFboard cable modem is complete when its Power, Receive, Send, and Online lights are on and no longer flashing. 9 Connect the power adapter supplied with your voice gateway to the Power port on its rear panel. 10 Plug the other end into an AC power outlet. This turns on your voice gateway. The VT2442 does not have an On/Off power switch. The Power light on the front panel performs a series of blinks as described in "Front Panel" on page 3. You should not unplug your voice gateway when it is not in use. IMPORTANT: Before you continue, be sure to allow enough time for your voice gateway to complete its start-up process. VT2442 startup is complete when the Power light on its front panel lights solid green. This usually takes a few minutes. We recommend plugging the VT2442 power adapter into an electrical outlet that is grounded and equipped with a surge protector or UPS. 11 Turn on your computer. The Ethernet 1 light on the VT2442 front panel should light. IMPORTANT: Before you continue, be sure the VT2442 Power, Ethernet 1, and Internet lights are all on. 12 On your computer, open a Web browser such as Microsoft Internet Explorer, Netscape Navigator®, or Mozilla Firefox®. 13 Check your Internet connection by visiting any website. If your Internet connection does not work, continue with step 14. If your Internet connection works, go to C "Connecting Your Telephone" on page 12. 14 Depending on whether your high-speed Internet service is cable or DSL, do one of the following: Cable modem users: First, as mentioned in step 3, be sure your cable modem remained off for at least 10 minutes before you turned it back on. If leaving the cable modem unplugged for at least 10 minutes does not correct your problem, you may need to register your VT2442 with your cable provider. Please contact them to update your information. You need to provide them with the WAN MAC ID on the bottom of the VT2442. When your Internet connection works, go to C "Connecting Your Telephone" on page 12. VT2442 Voice Gateway User Guide 10 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License DSL modem users: You may need to configure PPPoE to work with your VT2442: · · On a computer connected to one of the VT2442 Ethernet ports, open a Web browser. In the Address field, type http://192.168.15.1 and press ENTER. · · In the Username and Password fields, type router and click Log In. The HOME page is displayed. Click SETUP followed by WAN Configuration. From the Type drop-down list, choose PPPoE: · · · · · Type the Username and Password you normally use to log in to your DSL service. In the Keep Alive field, type 0 to ensure that your DSL link is always active. Click Connect to start your Internet connection. Click Save. Go back to step 13 to test your Internet connection. For details and more screen shots, see "Logging In to the VT2442" on page 14 and "WAN Setup for PPPoE (DSL)" on page 18. When your Internet connection works, go to C "Connecting Your Telephone" on page 12. VT2442 Voice Gateway User Guide 11 Overview Installation Troubleshooting Contact FAQ Glossary Configuration: Basic Advanced TCP/IP Wireless License C Connecting Your Telephone 1 2 3 4 In the United Kingdom, connect your BT telephone cord to the Telephone Jack Adapter. Connect the adapter to the green Phone 1 port on the VT2442. In the United States, connect a telephone cord to the green Phone 1 port on the VT2442. If you only subscribed to one phone line from Vonage, you must connect your phone to the Phone 1 port. If you subscribed to a second phone or fax line from Vonage, connect a telephone or fax machine to the Phone 2 port. Check for a dial tone. If you hear a recording instructing you to connect your phone to the Phone 1 port, please do so. If you hear neither this message nor a dial tone, refer to "Troubleshooting" on page 66. If you hear a dial tone, to complete your installation: · · In the United Kindom, call 0207 993 8973. In the United States, call 1-800-342-1791. VT2442 Voice Gateway User Guide 12