Nero Sipps Manual Nero AG Copyright and Trademark Information The Nero Sipps manual and all its contents are protected by copyright and are the property of Nero AG. All rights reserved. This manual contains material that is protected by internationally valid copyright. No part of this manual may be reproduced, transmitted or transcribed without the express written permission of Nero AG. All trade names and trademarks are the property of their respective owners. Nero AG rejects any claims that transcend the clauses of the guarantee rights. Nero AG does not undertake any liability for the correctness of the content of the Nero Sipps manual. The contents of the software supplied, as well as of the Nero Sipps manual, may be changed without prior warning. The trademarks mentioned here are listed only for information purposes. Copyright © 2006 by Nero AG REV 1.0 - 2.1.6.27 Contents Contents 1 1.1 1.2 2 2.1.1 2.1.2 2.1.3 2.1.4 2.2 3 3.1 3.2 4 4.1 4.2 4.2.1 4.2.2 4.3 5 5.1 5.1.1 5.1.2 5.1.3 5.1.4 5.2 5.2.1 5.2.2 5.3 5.3.1 5.3.2 5.4 5.4.1 5.4.2 Introduction Purpose of the Nero Sipps manual About Nero Sipps System requirements Operating systems supported Minimum requirements Recommended requirements Firewall and router settings Conventions followed in the manual Basic information on making phone calls over the Internet What is voice over IP? How does voice over IP work? Installation and configuration Installing Nero Sipps Registering with My Nero Creating a My Nero identity Registering with an existing My Nero identity Setting up an Internet connection User interface Main screen Menu Areas Buttons Context menu Contacts tab Buttons Context menu Telephone tab Buttons Context menu List of calls tab Buttons Context menu 7 7 7 8 8 8 8 8 9 10 10 10 11 11 13 14 15 16 17 17 17 18 19 19 20 20 20 20 21 21 21 22 22 Page 3 Contents 6 6.1 6.2 6.3 6.4 7 7.1 7.2 8 8.1 8.2 8.3 8.4 8.5 8.6 8.7 8.8 9 9.1 9.2 9.3 10 10.1 10.2 10.3 10.4 11 11.1 11.2 11.3 11.4 12 12.1 12.2 12.3 12.4 Outgoing calls Calling someone on My Nero Calling someone in the public telephone network Calling someone as a contact Calling someone with video transmission Incoming calls Accepting a call Rejecting a call Current call Ending a call Holding and resuming a call Forwarding a call Recording a call Muting the microphone Restoring the microphone volume Regulating the microphone volume Regulating the speaker volume Conference call Inviting someone to join a call in progress Ending a conference call Disconnecting individual call partners from a conference call List of calls Deleting a call from the list of calls Deleting all calls from the list of calls Listening to a recorded call Deleting a recorded call Chat Changing your online status Sending a chat message Inviting someone to join a chat in progress Setting up a further chat identity Contact management Adding a contact to the contact list Creating a contact manually Editing a contact Deleting a contact 23 23 23 24 24 25 25 25 26 26 26 26 27 28 28 28 29 30 30 31 31 32 32 32 32 32 34 34 34 35 36 37 37 37 39 39 Page 4 Contents 12.5 12.6 12.7 13 13.1 13.2 13.3 14 14.1 14.1.1 14.1.2 15 15.1 15.2 15.2.1 15.2.2 15.2.3 15.2.4 15.2.5 15.3 15.3.1 15.3.2 15.3.3 15.3.4 15.4 15.4.1 15.4.2 15.5 15.5.1 15.5.2 15.6 15.6.1 16 16.1 17 17.1 18 18.1 Authorizing a contact Editing your own profile Adding an avatar to a contact Ring tones Setting up custom ring tones Assigning a custom ring tone to a contact Assigning a custom ring tone to a contact for chat messages Advanced functions Working with Microsoft Outlook Making calls from Microsoft® Outlook® Synchronizing contacts with Microsoft® Outlook® Configuration Calling up the configuration Basic settings menu icon Basic Condition and Language tab Internet Connection tab Audio devices tab Video tab Telephone Options tab Signal and ring tones menu icon Available audio files tab General Signals tab Individual ring tones tab Individual IM-Signals tab Instant Messaging menu icon My User Accounts tab Display tab Address Book menu icon Synchronization tab Contact behavior tab Service Management menu icon Registration tab Context menu System tray in the taskbar Uninstallation Uninstalling Nero Sipps Troubleshooting Troubleshooting ® ® 40 40 41 43 43 44 45 47 47 47 48 50 50 50 50 51 52 53 54 55 55 56 57 58 59 59 60 61 61 62 63 63 65 65 66 66 68 68 Page 5 Contents 19 19.1 19.2 19.2.1 19.2.2 19.3 19.4 19.5 19.6 20 21 22 22.1 22.2 Technical data SIP conformity Codecs supported Audio Video Encryption Automatic update Other functions Plug-ins List of figures Glossary Contact Contact details Web 70 70 70 70 70 70 70 71 71 72 74 76 76 76 Page 6 Introduction 1 1.1 Introduction Purpose of the Nero Sipps manual This manual tells you how to use and configure Nero Sipps. It is intended for all users who want to find out how to use Nero Sipps. 1.2 About Nero Sipps Nero Sipps is a powerful Nero 7 application which provides the functions for making calls on the Internet on any standard PC. Nero Sipps helps you reduce your phone bill by placing calls from PC to PC over the Internet - you pay only your normal online charges. You can also use the Nero calling card to make low-cost calls to fixed network and mobile numbers anywhere in the world. Not only does Nero Sipps enable you to make calls over the Internet, the application also offers functions such as call recording, call forwarding, and chat messaging. Nero Sipps is also closely integrated with the My Nero communication network, whose members can swap information and ideas at no charge. The My Nero community puts you in touch with friends, relatives, and other like-minded people online. This is done using SIP voice over IP technology. SIP (Session Initiation Protocol) represents a new form of voice transmission via the Internet or IP network. SIP supports the transmission of data, voice, and video over the Internet. The speech is digitized, compressed, and then packed into language packets before being sent to the IP network. For more information, go to http://my.nero.com http://www.sippstar.com http://www.nero.com Page 7 System requirements 2 System requirements 2.1.1 Operating systems supported Nero Sipps runs on the following operating systems: Microsoft® Windows® 2000 Microsoft® Windows® XP Microsoft® Windows Server® 2003 Microsoft® DirectX® 9.0 (or higher) must also be installed on your computer. You can download the latest version of DirectX® from http://www.microsoft.com/windows/directx. 2.1.2 Minimum requirements Operating system: Processor: Main memory: Hard drive space: Graphics card: Internet access: DirectX: Webcam: Plus: Microsoft® Windows® 2000 400 MHz 128 MB 40 MB AGP 64 MB 56 kb modem DirectX® 9.0 USB 1.1 webcam (for video telephony) Sound card, microphone, headphones or speakers 2.1.3 Recommended requirements Operating system: Processor: Main memory: Hard drive space: Graphics card: Internet access: DirectX: Webcam: Plus: Microsoft® Windows® XP 1.8 GHz 256 MB 40 MB AGP 128 MB DSL DirectX® 9.0 or higher USB 2.0 webcam (for video telephony) Sound card, headset You will get the best call quality using the headset. 2.1.4 Firewall and router settings To be able to make calls using Nero Sipps, you must have the following ports in your firewall open and forwarded to your router. UDP: Ports 5070 / 30000-30009 UDP: Ports 3478 / 3479 (for NAT / STUN) Page 8 System requirements Instructions for configuring your firewall can be found in the document entitled "Firewall Configuration" in the support area of http://www.sippstar.com. Please consult your router manual for instructions on how to configure your router. 2.2 Conventions followed in the manual In order to make best use of this manual, please note the following conventions: Symbol Meaning Indicates warnings or instructions that have to be followed strictly. Indicates additional information or advice. 1. Start... A number at the beginning of a line indicates a request for action. Carry out these actions in the order specified. Indicates an intermediate result. Indicates a result. OK Chapter Indicates text passages or buttons that appear in the program interface of Nero Sipps. They are shown in bold face. Indicates references to other chapters. They are executed as links and are shown in red and underlined. Page 9 Basic information on making phone calls over the Internet 3 3.1 Basic information on making phone calls over the Internet What is voice over IP? Voice over IP (VoIP), also known as Internet telephony, is the designation for making phone calls via a computer network using an Internet protocol. The essential difference between this and standard telephony is that the voice information is not transmitted via a line in a telephone network but is divided up into IP packets which are reassembled at the receiver's end. The big advantage over traditional telephony is that voice over IP uses the existing network infrastructure, so all you need is one network. At the moment there is a great deal of hype about voice over IP, but the underlying concept for this technology is by no means new. Back in the late 1990s various companies were already working on Internet telephony but were hampered by the enormous demands which the network could not meet at the time. By the beginning of the 21st century the facilities were available to enable this technology with massive potential to be implemented. Networks had become more powerful, and broadband connections were becoming ever more widespread, so the world was ready for voice over IP. To ensure that the technology could be used by different companies and in different countries, various protocols were defined which control voice and data transfer. The main protocol is SIP (Session Initiation Protocol). 3.2 How does voice over IP work? Human speech starts out as an analog signal. In order to transport it, it is digitized and reduced using various compression processes so that it can be sent across the Internet. Whereas a standard telephone call requires a connection to be set up between the participants and reserved for the duration of the call, Nero Sipps uses existing Internet connections which transmit the call much more economically. The compressed data is divided up into packets and transported to the destination. When they arrive there, for example at another Nero Sipps client or any other SIP compliant client, the data packets are reassembled and converted into voice signals. Using interfaces like the My Nero gateway you can also make calls to the fixed network or mobile network using Nero Sipps, as this gateway not only forwards calls to the Internet but also to the public fixed and mobile networks. Page 10 Installation and configuration 4 4.1 Installation and configuration Installing Nero Sipps The following prerequisite must be met: You have administrator rights. To install Nero Sipps, proceed as follows: 1. Double-click on the installation file. The Nero Sipps window opens. The Install Yahoo! Toolbar window opens. Fig. 1: Install Yahoo! Toolbar window 2. If you want to install Nero Sipps with the Yahoo!® toolbar, select Install Nero software with the Yahoo! Toolbar - I accept the above mentioned conditions from Yahoo. If you want to install Nero Sipps without the Yahoo!® toolbar, select Install Nero Software without the Yahoo! Toolbar. 3. Click on the Next button. If you have decided to install Nero Sipps with the Yahoo!® toolbar, it will be installed in the background. The Nero Sipps Installation Wizard opens. 4. Click on the Next button. 5. Read the licence agreement carefully. 6. Select I accept all terms of the preceding License Agreement. Page 11 Installation and configuration You can only continue installing Nero Sipps if you agree with the licence agreement. Fig. 2: Nero Sipps Installation Wizard ­ License agreement window 7. Click on the Next button. 8. If you want to install Nero Sipps in a different directory than the one suggested in the Install to... field: 1. Click on the Browse button. The Nero Sipps Installer dialog box opens. 2. In the directory tree, click on the folder in which you want to install the software. 3. Click on the OK button. 9. Click on the Install button. Nero Sipps will now be installed. When it is successfully installed, a dialog box will open. Page 12 Installation and configuration Abb. 3: Nero Sipps Installation Wizard ­ Shortcuts window 10. If you do not want to create a shortcut to Nero Sipps in the Quick Launch bar, uncheck the Add a shortcut to Nero Sipps in the Quick Launch bar box. 11. If you do not want to create a shortcut to Nero Sipps on your desktop, uncheck the Add a shortcut to Nero Sipps on the desktop box. 12. Click on the OK button. 13. Click on the Finish button. You have now installed Nero Sipps. 4.2 Registering with My Nero The following prerequisite must be met: The Nero Sipps - My Nero Registration window is open. To regi ...