ADSL Modem Router Setup Manual NETGEAR, Inc. 4500 Great America Parkway Santa Clara, CA 95054 USA 208-10026-01 2006-2 © 2006 by NETGEAR, Inc. All rights reserved. Trademarks NETGEAR is a trademark of Netgear, Inc. Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders. Statement of Conditions In the interest of improving internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes to the products described in this document without notice. NETGEAR does not assume any liability that may occur due to the use or application of the product(s) or circuit layout(s) described herein. ii v1.1, 2006-2 Contents ADSL Modem Router Setup Manual Chapter 1 Connecting the Router to the Internet What's in the Box? ..........................................................................................................1-1 The Router's Front Panel .........................................................................................1-2 The Router's Rear Panel .........................................................................................1-3 What You Need Before You Begin ..................................................................................1-3 Internet Configuration Requirements .......................................................................1-4 Two Setup Methods: 1) Smart Wizard Setup 2) Manual Setup ......................................1-4 Smart Wizard Setup .......................................................................................................1-4 Manual Setup .................................................................................................................1-5 Understanding ADSL Microfilters .............................................................................1-5 Computers Set to DHCP ..........................................................................................1-6 Manually Setting Up Your ADSL Modem Router ............................................................1-6 Chapter 2 Troubleshooting Basic Functioning ...........................................................................................................2-1 Power LED Not On ...................................................................................................2-2 Test LED Never Turns On or Test LED Stays On .....................................................2-2 LAN or ADSL Internet Port LEDs Not On .................................................................2-3 Troubleshooting the Web Configuration Interface ..........................................................2-3 Troubleshooting the ISP Connection ..............................................................................2-4 ADSL link .................................................................................................................2-4 Obtaining an Internet IP Address .............................................................................2-5 Troubleshooting PPPoE or PPPoA ..........................................................................2-6 Troubleshooting Internet Browsing ..........................................................................2-7 Troubleshooting a TCP/IP Network Using the Ping Utility ..............................................2-7 Testing the LAN Path to Your Router .......................................................................2-7 1 v1.1, 2006-2 Testing the Path from Your Computer to a Remote Device .....................................2-8 Restoring the Default Configuration and Password ........................................................2-9 Using the Reset Button ............................................................................................2-9 Appendix A Technical Specifications Appendix B Related Documents 2 v1.1, 2006-2 Chapter 1 Connecting the Router to the Internet This chapter describes how to set up the router on your Local Area Network (LAN) and connect to the Internet. It describes how to set up your ADSL modem router for Internet access and configure basic wireless connectivity. What's in the Box? The product package should contain the following items: · · · · · · ADSL Modem Router AC power adapter (varies by region) Category 5 (Cat 5) Ethernet cable Telephone cable with RJ-11 connector Microfilters (quantity and type vary by region) Resource CD, including: -- The Smart Wizard Installation Assistant -- This manual Warranty and Support Information cards · If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the product for repair. Connecting the Router to the Internet v1.1, 2006-2 1-1 ADSL Modem Router Setup Manual The Router's Front Panel The ADSL modem router front panel shown below contains status LEDs. 1 2 3 4 Figure 1-1 You can use the LEDs to verify various conditions. Table 1-1 describes each LED. Table 1-1. Label 1. Power 2. Test LED Descriptions Activity On Off On Off Blink -- Amber On -- Green Blink -- Green On (Green) Blink (Green) On (Amber) Blink (Amber) Off Description Power is supplied to the router. Power is not supplied to the router. The system is initializing. The system is ready and running. Indicates ADSL training. The Internet port has detected a link with an attached device. Data is being transmitted or received by the Internet port. The Local port has detected a link with a 100 Mbps device. Data is being transmitted or received at 100 Mbps. The Local port has detected a link with a 10 Mbps device. Data is being transmitted or received at 10 Mbps. No link is detected on this port. 3. Internet 4. LAN 1-2 v1.1, 2006-2 Connecting the Router to the Internet ADSL Modem Router Setup Manual The Router's Rear Panel The rear panel of the ADSL modem router contains port connections. 2 3 1 4 Figure 1-2 Viewed from left to right, the rear panel contains the following elements: 1. RJ-11 ADSL port for connecting the router to an ADSL line 2. Four Local Ethernet RJ-45 LAN ports for connecting the router to the local computers 3. AC power adapter outlet 4. Factory Default Reset push button What You Need Before You Begin You need to prepare the following before you can set up your router: · · · · Active Internet service provided by an ADSL account. The Internet Service Provider (ISP) configuration information for your ADSL account. ASDL microfilters as explained below. Your computers set to DHCP. Connecting the Router to the Internet v1.1, 2006-2 1-3 ADSL Modem Router Setup Manual Internet Configuration Requirements Depending on how your ISP set up your Internet account, you need one or more of these configuration parameters to connect your router to the Internet: · · · · · · Virtual Path Identifier (VPI)/Virtual Channel Indentifier (VCI) parameters Multiplexing Method Host and Domain Names ISP Login Name and Password ISP Domain Name Server (DNS) Addresses Fixed or Static IP Address Your ISP should have provided you with all the information needed to connect to the Internet. If you cannot locate this information, you can ask your ISP to provide it. Two Setup Methods: 1) Smart Wizard Setup 2) Manual Setup You have two methods available for setting up your ADSL modem router: · Smart Wizard Setup: Use the Smart Wizard on the CD to assist you with setting up your ADSL modem router. -- This option is the easiest. The Smart Wizard on the CD guides you through the setup process, automating many of the steps, and verifying that necessary conditions exist and that steps you perform have been successfully completed. · -- This option requires a PC running Microsoft Windows 98SE or higher. Manual Setup: Manually set up your ADSL modem router. -- This option is best if you are replacing an existing ADSL modem router or are technically knowledgeable. -- Use this option if you are using a computer that does not run Microsoft Windows. -- The manual setup procedures are documented in this manual. Use the setup option that best suites you. Smart Wizard Setup The Smart Wizard setup process should take about 20 minutes to complete. 1-4 v1.1, 2006-2 Connecting the Router to the Internet ADSL Modem Router Setup Manual 1. Locate the ADSL settings information your Internet service provider gave you. 2. Insert the NETGEAR CD into a Windows PC. The CD will automatically start and detect the language you are using on your PC. Note: If the CD does not automatically start, browse the CD and double-click on Autorun. 3. Accept the language option or change to a different language. 4. Click Next to proceed. 5. Click Setup to start the Smart Wizard installation assistant. Follow the instructions on the screen. Manual Setup Use the topics and procedures below to manually set up your ADSL modem router. Understanding ADSL Microfilters ADSL technology uses the same wires as your telephone service. However, ADSL adds signals to the telephone lines which create noise in the telephone service. You must use ADSL microfilters to filter out these signals before they reach your telephone. Note: If you purchased the ADSL modem router in a country where a microfilter is not included, you must acquire one. Connecting the Router to the Internet v1.1, 2006-2 1-5 ADSL Modem Router Setup Manual ADSL Microfilter Phone Figure 1-3 Each device such as a telephone, fax machine, answering machine, or caller ID display will require an ADSL microfilter. Warning: Do not connect the ADSL modem router to the ADSL line through a microfilter unless the microfilter is a combination microfilter/splitter specifically designed for this purpose. Doing so will prevent block your connection to the Internet. If you have any doubts about this, connect the ADSL modem router directly to the ADSL line. ADSL Microfilter with Built-In Splitter ADSL Pho ne Line Figure 1-4 Use an ADSL microfilter with built-in splitter when there is a single wall outlet which must provide connectivity for both the ADSL modem router and telephone equipment. Computers Set to DHCP For the initial connection to your router, your computer has to be set to automatically get its TCP/IP configuration from the router via DHCP. This is usually the case. The NETGEAR Smart Wizard CD automatically takes care of this requirement. For manual setup, refer to the documentation that came with your computer. Manually Setting Up Your ADSL Modem Router There are four steps to setting up your ADSL modem router: 1-6 v1.1, 2006-2 Connecting the Router to the Internet ADSL Modem Router Setup Manual 1. Install ADSL filters on the phone lines. 2. Connect the router to the ADSL line. 3. Log in to the router. 4. Connect to the Internet. Follow the steps below to connect your router to your network. Before you begin, locate the ADSL configuration information from your Internet Service Provider (ISP). 1. Connect the ADSL filter. Note: If you purchased the DG834 in a country where an ADSL filter is not included, you must acquire one. a. You need to install an ADSL filter for every telephone that uses the same phone line as your ADSL modem router. Select the filter that came with your ADSL modem router. 1 2 3 1. One-Line Filter: Use with a phone or fax machine. 2. Splitter: Use with a one-line filter to share an outlet with a phone and the ADSL modem modem router. 3. Two-Line Filter with Splitter: Use to share an outlet with a phone and the ADSL router. Figure 1-5 Connecting the Router to the Internet v1.1, 2006-2 1-7 ADSL Modem Router Setup Manual b. Two-Line Filter Example. Insert the two-line filter into the phone outlet and connect the phone to the phone line connector (A): A Figure 1-6 Note: To use a one-line filter with a separate splitter, insert the splitter into the phone outlet, connect the one-line filter to the splitter, and connect the phone to the filter. 1-8 v1.1, 2006-2 Connecting the Router to the Internet ADSL Modem Router Setup Manual 2. Connect the ADSL modem router to the ADSL filter. a. Using the included phone cable with RJ-11 jacks, connect the ADSL port (B) of the ADSL modem router to the ADSL port (C) of the two-line filter. C B Figure 1-7 Warning: Improperly connecting a filter to your ADSL modem router will block your ADSL connection. Connecting the Router to the Internet v1.1, 2006-2 1-9 ADSL Modem Router Setup Manual b. Connect the Ethernet cable (D) from a ADSL modem router LAN port to the Ethernet adapter in your computer. D Figure 1-8 c. Connect the power adapter to the router and plug it in to a power outlet. Verify the following: The power light is lit after turning on the router. The test light comes on briefly, then goes off. The ADSL light is green, indicating you are connected to the ADSL network. d. Now, turn on your computer. If software usually log ...